Carwiz at Tambo International Airport

Pros: Easy pickup and drop off.

Pros: Personal and helpful

Pros: Although we expected to collect the car offsite they actually met us at the airport with the car. We could also return the car back to the airport

Cons: There wasnt anything we didnt like

Pros: The agent Mpho was waiting for me at the airport with a big smile and very very friendly! He walked to me to the car and additionally based on my needs he gave me a chance to choose another car! He explained everything and gave me his phone number for any emergency! You fell really safe and comfortable! Thanks a lot and congrats for Carwiz has this employee!!

Cons: Nothing!

Pros: We were eventually met and taken to the collection point and my wife was given flowers and wine. Which we found lovely

Cons: EMPTY FUEL TANK

Pros: Great, helpful and friendly service and people

Cons: Nothing

Pros: Great

Cons: The car wipers not great and no water in the water wipers

Pros: As above

Cons: The agent warned me that the car could lock the (only) set of keys into the car. And it did that once - cost of locksmith R450. Loss of time - only an hour, I was lucky

Pros: Convenient meet and greet, good description off meeting point.

Cons: The Car's aircondition was not working as it should and we were driving in 30degrees. Other then that, car was okay for the price we paid.

Pros: Electric system stopped , we found out due to a shaky batterycontact. This is a modern car with everything electric. You do not want to have cartrouble in South Africa! 3 tyres underinflated!

Cons: I like the service, that they brought the car at our hotel close the airport next morning at our request, because our airplane came in late. When leaving they picked up the car at the hotel. The SUV they provided was a Haval 6 , hybrid , excellent comfortabele car ( I opted for a Nissan X-trail)

Pros: Fast and efficient.

Cons: All staff were very friendly and helpful.

Pros: The agent was helpful in trying to help when I was not happy with the car . It was easy to communicate via WhatsApp. Clear drop off instructions with a video.

Cons: Meeting at the airport took longer than necessary as the agent didn’t follow my instructions re flight arrival. I didn’t get the car I booked. The car was old and full of dents.

Pros: Both back tyres left side and right side Had nails in it resulted, slow punctures which I had to repair at my cost.

Pros: Easy to communicate and great skills

Pros: Service always excellent

Cons: THIS time , the brakes were very poor.....pads worn out. Probably needed a service.

Pros: It was ok no problems

Cons: Bit of a chore trying to find them

Pros: Our pick up agent kept in close contact through all the delays and flight changes getting us there many hours late. He was polite, prompt, and helpful.

Cons: Because of those flight changes and delays which were beyond our control, we incurred a late pick-up fee. This had nothing to do with the service we got, but It was still a kick in the pants after a not-so-enjoyable journey getting there.

Pros: The airport meet and greet was easy , the rep from carwiz was very friendly and polite, the whole process was very smooth

Pros: The person who works for your company very helpful and respectful.

Cons: Affordable.

Pros: The car drop off was easy . Friendly agent at drop off and inspected the car with me at drop off .

Cons: The pick up was a bit of a walk to get it . But was made easy with the staff

Pros: Nothing, totally dishonest from start to finish.

Cons: Invoice to sign pre rental was more than R4000 more than Han agreed, once challenged they corrected, then no copy of paperwork given at pick up, damage report was incomplete, took 1.5 hrs to pick car up, no reply to any queries, took deposits in full instead of pre authorise like every other company. Refused to send an agent to check car back in while I was still there. This company is clearly in the business of finding ways to take people's deposits or charge extra hidden fees. Deplatform them.

Pros: Great communication

Cons: Not taking a hold on my credit card, but DEDUCTING nearly £800 was really terrible. I've never seen this practice before, it really should be changed. The transaction was also charged as a "cash" which caused my credit card company to charge me a 4% advance fee. This should really be investigated and changed.

Pros: Speed of the rental and helfullness of the rental agent

Cons: Trying to find the drop off point, very unclear. Also the car smelt of smoke.

Pros: Easy to leave and arrive from the airport

Cons: I went to YOLO coffee and waited for person to rent car from, didn't see them, and then messaged via whatsapp, then someone came to meet me. Just a little confusing, I would have been fine with instructions to just meet at the far end of Terminal B departures outside.

Pros: Everything was perfect and as described. We encountered no issues at all. The pickup was smooth and the condition of the car was exellent. The dropoff couldn't have been smoother, we parked right outside the airport terminal entrance and handed the keys to the attendant.

Pros: Mpho who met us at the airport was very helpful, efficient and friendly

Pros: Service provider was easy and professional.

Cons: The staff where amazing, thank you Wiseman and Christo for the lovely service and greetings upon arrival

Cons: The review mirror could not tilt. The car was old!

Pros: Accommodated amendment of rental days (returning car a day early)

Cons: The guy that met us, Wiseman, was rather disorganized and a bit dodgy, trying to sell us the upgrade to the full insurance cover - after I made it very clear over and over that it wasn't required/needed. The pick-up situation made me feel uncomfortable.

Pros: Everything.

Cons: Deposit values are very high.

Pros: All was well I liked the condition of the car was great with no hustle

Cons: None

Pros: Speedy collection and return

Cons: Nothing everything went smoothly

Pros: Thought has gone into every step of the procedure with customer experience in mind. Excellent.

Cons: No final check and sign off which has left me uncertain about whether I will still be billed for something inconsequential. Took photos and kept refueling bills as a precaution.

Pros: The person dropping of the car was very friendly and helpful.

Cons: In 4 days they did nothing about the 2 tyres that were in need of repair. It was very stressfull for us and limited our ability to enjoy the Kruger Park as we no longer dared to risk the gravel roads.

Pros: Wiseman was the person helping me. Fantastic service.

Cons: Nothing

Pros: On time as promised.

Cons: I had no issues; everything was as promised.

Pros: They were proactive in making contact once landed to make it easier to get to the pickup point.

Cons: When pointing out the canopy is not secured, he said it is a maintenance issue and there is nothing he can do about it. and it was after hours and there was no one around. I had to tighten it myself.

Pros: Agent was exceptionally helpful.

Pros: Easy to find

Pros: Pick up was easy and great

Cons: Deposit charge was charged to my card which required a refund, which is fine (as I have done this before) but at drop-off First Parking (another company) collected the car, provided no paperwork, were unable to do a car check that the vehicle was returned as received and hence I am in the dark until they email, if I will even receive my refund. If there is a dispute, it will be 2 days after the delivery, so will be hard to prove or disprove as anything. 1st parking could damage it between then.

Pros: Nothing. Utterly disappointed by their service. When it’s time to drop off the car, no one was there to pick the car, had to move around like a crazy person to drop the car. Will never used them. Almost missed my flight due to their incompetence

Cons: Nothing. Utterly disappointed by their service. When it’s time to drop off the car, no one was there to pick the car, had to move around like a crazy person to drop the car. Will never used them. Almost missed my flight due to their incompetence

Pros: The free bottle of water

Cons: Horrendous service all around

Pros: Carwiz - satisfactory. However, agents ('Pace') could be improved - refer reasons stated in general score comments above.

Cons: Average - compared to other market providers.

Pros: Transections conducted at arrivals in public, no office

Cons: Transections conducted at arrivals in public, no office

Pros: Easy access to staff. Met me at arrivals and facilitated car handover

Cons: Nothing

Pros: Never use them again.

Cons: Nothing

Cons: Stole my money!!!

Cons: Car info screen kept say due for service ?

Pros: The price and car quality.

Cons: I liked everything, even the meet and greet was better than a normal car rental desk.

Pros: Effective.

Cons: Vehicle smelled of old sweat inside.

Pros: Consultant very helpful

Cons: None

Pros: The people seemed very friendly

Cons: The lack of results and follow-up With regard to what I see is billing errors and with regard to the phone I left behind

Cons: Now I am being charged for damage to the vehicle, which was delivered dirty but in perfect condition.

Pros: The people who helped us pick up and drop off the car were wonderful and very helpful! the car was great and exactly as advertised.

Cons: No complaints! I loved the service!

Pros: Raj was amazing but who ever manages the WhatsApp is rather pathetic

Pros: good price good product

Pros: Your SA supplier Pace Car Rental was outstanding. They went above and beyond for me

Cons: Nothing to report

Pros: Friendly but caotic agent

Cons: Got no printed or mailed contract. Just had to read everything on a smartphone sized device. Taking security deposit and charged again for the full rental amount.

Pros: Car drop-off Quality of the car

Cons: The final price change was higher than the initial price presented by discover cars

Pros: Efficient and friendly

Cons: They never returned my security deposit despite promises to do so

Pros: not much of anything

Cons: pretty much everything! I was supposed to get a seven seater and only got a five seater...car had issues with power when accelerating

Pros: Car was cheapest of all the car rentals at the airport and was clean and tidy when i picked it up.

Cons: There was no one from Carwiz waiting to greet me at the airport arrivals as promised. After waiting 20-30 mins and making two phone calls I asked one of the airport staff to take me to the rental company desk which is in the car park some distance away.

Cons: It was a terrible service... Had to use help from a taxi driver to locate the person who was allocated to fetch the car... When fetching the assistant kept my driver's license causing me stress... The assistant knew she had my driver's license but no attempts was made to return my license... I had to continue phoning her until she answered... She still didn't tell me she has it with her... I had to use my fuel to drive back to the airport just to go look for my license at Pace info counter...

Pros: not much

Cons: whole process, still not received my deposito, rep not on stop to collect us, etc

Pros: The car had a lot of scratches

Cons: Over an hour wait and 2 telephone calls before the meet and greet arrived. Security deposit was actually charged to my card rather than held pending. 10 days before it is credited back. Nobody to check the car on return. If it’s damaged between me dropping it off and them picking it up I’d have a fight to prove it and they already have my money.

Pros: Did not get back to me at all.

Pros: Whas „transfered“ to pace car rental !!?? No clear structur. Takeover with no papers, only via iphone, nobody can/read !!??

Cons: Pickup procedure ??? Delivered wrong car !!!! Boder crossing paper not delivered.

Pros: Good selection of vehicles. Quick refund of security deposit

Cons: Unclear directions and instructions given for return of vehicle. Very frustrating process

Pros: We never spoke to anyone from Car wiz so can't say anything

Cons: The agency (Pace) were in inefficient and gave us the wrong model vehicle and we had to go to their head office resulting in a 3hr delay. Eventually receiving the vehicle we had booked.