First Car Rental at Tambo International Airport

Pros: fast & nefficient

Cons: Doubt over toll admin service charge and compulsory refuel charge??

Cons: poor service

Pros: They are friendly and helpful the guy who help us was very very kind, helpful and nice

Pros: Take care when hiring from First car rental - tires are not checked - tires are significantly under or over. Make sure you check the tires yourself before getting on the freeway

Cons: As per above comment

Pros: The staff is always friendly. They assess the car fairly for damages (don't try to charge us for stubborn dirt, etc)

Cons: My most recent rental was never on my account, so asking questions via the online query about bringing it in for maintenance was difficult.

Pros: The service was excellent, the staff friendly and professional. I was impressed with the vehicle

Pros: Efficient and friendly

Cons: Staff at rental return could be friendlier and clearer

Pros: Nice services, friendly ,

Pros: All worked vey well - good staff

Cons: Only point to make - no floor mats to enable easy cleaning when raining & muddy !

Pros: Generally easy to deal with

Pros: Good cars

Cons: Nothing

Cons: I would have liked some sort of sign off when delivering the car. I was the only one that signed anything and they did go through the car while we were there.

Pros: Good customer service

Cons: Nothing

Pros: customer service, responsiveness, availability of cars as requested, communication, price.

Pros: friendly, respectful, efficient

Cons: when I picked up the car the agent had considerable difficulty charging the remainder of the fee on the card I was using to rent the car. Her supervisor eventually intervened and helped accomplish the task

Pros: Great service

Cons: I had Full insurance cover, but 1st car still wanted me to take one of their two insurance covers. ???.

Pros: Fast and efficient . No waitingtime at pickup

Cons: The fuel tank was about 5 liters short

Pros: Easy drop off

Cons: The car was larger than the one ordered and the agent increased the price before asking for customer signature. Tired after long journey so signed on screen. Not a major amount and happy with the bigger car but pretty sneaky

Cons: They asked me to sign the damage form without me checking the car. I had to insist on seeing the car first. It turned out that many scratches were not properly marked on the sheet.

Pros: See above, also ease of replacing car with small default.

Cons: Non

Pros: Very helpful. Changed the car initially provided as it was unacceptable in today's age

Cons: The Suzuki

Pros: Goed explanation on the bill and the deposit.

Cons: -

Pros: Very good!

Cons: None

Pros: Very well informed.

Cons: Very efficient.

Pros: They were very helpful.

Cons: Our car broke down after 300 km and we had to wait for another car being brought to us for 5 hours in the middle of nowhere.

Pros: Very quick and efficient

Pros: Personel were very friendly and helpfull. Keep up the good work people.

Pros: Excellent friendly service, quick pick-up and drop off in the OJ Tambo Airport. Definitely use them again. This was the third time we used them in space of two weeks in three different locations with same excellent service

Cons: Nothing

Cons: The car registration expired by a month. We were stopped by police and had to pay the policeman 300 rand to let us continue

Pros: Very friendly, whilst remaining courteous and professional

Cons: Nothing that I didn't like

Pros: Efficiency and friendliness.

Cons: Nothing

Pros: Upgrade that helped a lot with all our baggage.

Pros: The car did not even have central locking?! Too basic for a rental imo

Pros: No extra charges other than tolls.

Cons: Nothing, they were good.

Pros: Friendly and helpful service. Great cars.

Pros: Nothing

Cons: Car did not fit 2 luggage bags as described. Received invoice two days later with additional fuel charges I did not understand. Charged admin fees for toll and fuel. This is ridiculous. Car had dents

Pros: Great vehicle to travel with!

Cons: As I already mentioned to first car rental the GPS was not working and the GPS in the car did not work. Gave us a trouble finding our way easily. We sorted that out ourselves….

Pros: Fast and friendly

Cons: Nothing

Pros: Quick and easy.

Cons: That the vehicle was governed and I was not told beforehand.

Pros: They were good and very helpful.

Cons: The car company gave me a car that had 540km left in the tank, when I filled it up before dropping it back off at the airport (approx 15mins drive) the range was over 700km left in the tank, but the car company still charged me R250 to fill up the tank, where really I should get a refund as the tank wasn't full when I picked it up. They also took over £100 extra out of my bank account . I am now busy trying to get this money (and fuel costs) refunded .

Pros: Nothing

Cons: The car was dirty and super late. Staff was unprofessional! Had a terrible experience.

Pros: Very polite and Professional.

Cons: All good

Pros: All was very good

Cons: Nothing

Pros: Very efficient

Cons: Although the service was good , the car was difficult to drive on South African roads

Pros: I was able to switch to a nicer car without any hustle great service

Cons: I didn’t like that I don’t have an option to rent more than 30 days but it’s the rentals fault I think

Pros: The cleanliness of the place.

Cons: The car was very basic and the agent did not give us the option to change or upgrade.

Pros: uncomplicated and friendly

Cons: nothing

Pros: The service was easy and fast.

Pros: There was a line but they were ready with everyone’s key packages prepared! They were ready with my border crossing papers too! (: rented a great car to me, Suzuki S-Presso!

Pros: Pleasant and helpful staff

Cons: Car had poor Bluetooth that kept dropping out and audio had to be connected with a USB; Bluetooth is a necessity for safe and enjoyable driving. I lost my key and they had no spare in Gauteng and wanted the car towed to the depot and me to pay for a locksmith to get my stuff out !

Pros: I had a small hikups

Pros: The staff.

Cons: The toll tag did not work.

Pros: Superb service and helpful

Pros: The check-in and out process is easy. The car was reliable and never gave me issues. All things important were explained at check-in. I would use First Car service again. I forgot my laptop in the car and one man followed me to the international check-in desks at the airport to give it to me. Their service is exceptional and many thanks to that man who brought my laptop.

Cons: Nothing

Pros: The car was ok, very basic

Cons: They overcharged additional fees, including for the tool machine daily free, and other hidden costs. The final price was much different to what agreed to pay through Discovercars. Very disappointing and putting in difficult situation as I rented a car for work, so now having to pay over a couple of hundred $ of extra money

Pros: Customer service was good. The guys on the ground were very friendly; helpful and caring.

Cons: N/A

Pros: They were very fast but they didn't explain to me why my reservation value change.

Cons: My reservation value change and they didn't explain to me. It got much expensive.

Pros: Everyone was super friendly and efficient

Pros: Fast and efficient

Pros: All good

Cons: There's an additional 3000 Rand fee for toll and fuel that isn't explained. You have to pay and get the balance back after you drop off the car

Pros: Wiling to upgrade and extend period.

Cons: No water in wiper container!

Pros: Good cars and friendly staff

Cons: There seemed to be a lot of extra paperwork at the desk after we had already done a lot of that online

Pros: Polite

Cons: Nothing

Cons: Need to improve drop off procedure. Understaffed and ineffective procedure.

Pros: Absolutely nothing

Cons: Horrible experience with First Car Rental. They firstly gave me a car with smooth tyres and the spare tyre had a big plug in and wasn't road worthy at all and they expected my to drive all over the country with it. Then got charged for fuel after we were told we have to go fill the car from a fuel station that's 2 minutes away and then charged me saying it wasn't full. Got the final bill and they over charged me for the car rental too have to now pay in over R10K. The second car needed a service

Pros: There service was excellent. I had a misunderstanding with the invoice/bill, which they explained to me and sorted it out in a timely manner.

Cons: No concerns, there service was excellent.

Pros: Ease of access and relative ease of pick-up and drop-off

Cons: Didn't realise that the car I hired was so weak in power

Pros: They were accommodating after they had messed up the pick-up car and time.

Cons: The pick up car was not available until the next morning

Pros: Representative was very efficient and helpful

Cons: Not enough staff to accept the car back, it took a long time to return the car

Pros: Easy and efficient

Cons: The car I originally ordered was a Nissan X-Trail that I wanted for the height clearance as I was going to the Kruger park. The Honda provided did not have the same clearance and felt a little under powered. Other than that there were no issues.

Pros: Very friendly staff. Agreement was a wonderful person; very helpful!

Pros: Very efficient given my late arrival

Cons: Paying for fuel when I topped up before arrival.

Pros: They are very efficient

Cons: N/A

Pros: Price

Cons: Car not roadworthy. Attitude of employees

Cons: Asked for the same information 4 or 5 times (address, name, etc). Insisted on me providing work info, bank info etc. as a "first time renter". Car was dirty and fuel was not full. Will not rent with them again.

Pros: car rental agent need to be more patient and friendly

Pros: Notice that Oscar was an excellent agent car rental at First Car Rental we are happy to find people like him helping us. He is a really gentleman and polite man. Many thanks to him.

Pros: The car was clean & easy to manage. I didn’t have any issue when I arrived at the parking bay & requested to switch the car to the one that I preferred & selected on the rental booking order.

Cons: The billing voucher & the billing on collection was completely different & I was not allowed to question the billing. It was made clear that I don’t have any option but to pay what is requested & due to have the car handed over to me.This caused inconvenience for me.

Pros: Instead of providing me with the Hire Car, the service staff started analysing my dual British & Zimbabwean citizenship for no apparent reason & declined me based on signature differences on my 2 passports despite all the other details being the same & telling them they are both my signatures that l have used for years.

Cons: Very racist in their treatment of me & my family & started analysing my dual British & Zimbabwean citizenship & declining my car hiring because of signature differences on my 2 passports.

Pros: Good size car, rental price was fair

Cons: Conflicting messages when we got a puncture which costs a lot of time and money. We where told to go to the Georgia office for a replacement car only to be told there that was not an option and we had to get the tires fixed ourselves

Cons: Cabin light non-functioning, apart from that everything was to perfection.

Pros: quick and easy procedure, staff very helpfull

Pros: The service was okay

Cons: It was like you told them what I was paying for but they keep on blaming the discovery car company.

Pros: Good alternative car supplied. Fast return process.

Cons: Poor manual - didn't have car tyre pressure information!

Pros: They are a good car rental company that have very efficient staff at OR Tambo

Cons: Last time I used them I brought the car back with a full tank from the petrol station at the airport. I was still charged for a fuel top off by the company that was unexpected.

Pros: Very good staff

Cons: Difficult to find at the airport

Pros: Efficient service

Cons: Terms on contract not clear

Pros: The car was what we had hoped for and a good price.

Cons: The first car had a flat tyre and we had to wait a couple of hours for a replacement.

Pros: friendly and efgicient