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SIXT at Dublin Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Logistically everything went well.
Cons: A couple of weeks after returning the car, we were charged for a dent that was already there at pickup. The communication with SIXT went smoothly and the charge was reimbursed immediately, however this created quite some effort on our side and it only worked out as we could prove via photos taken at pick-up that we didn't cause the dent.
Pros: There were 3 service counters opened for SIXT, which is plenty
Pros: Refused car read below
Pros: Courtesy and professionalism of the service representative
Pros: We got a good car at a reasonable price. I would use them again.
Cons: Even though I know I had purchased full insurance coverage through Discover cars, I ended up buying Sixts coverage anyway. I didn’t want to have to do the hassle of claim reimbursement through Discover. Driving in Ireland was very difficult and I wanted the peace of mind of having the extra coverage. Had I been in any other country where one drives on the right side of the road, I would have not taken Sixts insurance.
Pros: Quick and friendly
Cons: The car was not completely clean inside or out.
Pros: The return was the only efficient part of the entire experience.
Cons: The service personnel at the pickup were terrible. Took a half hour to get through the pickup after over an hour in a lineup. Made me miss an event that was booked with what would normally be plenty of time.
Pros: Drop off was quick and efficient. Liked gas choice of returning empty
Cons: I waited for 70 min to pick it up!
Pros: easy to return
Cons: systems were down when we arrived and spent an hour in line
Cons: The booked car was not available. Very expensive for insurance.
Pros: They were polite but hard to reach. Answering machines only. No instructions on the features of the car. We had to refer to the owners's manuel.
Cons: Not reacheable by phone. Took us 1 h and a half driving around the airport to find the return site. Instructions not clear enough. An answering machine was not helping at all.
Pros: The staff at the service desk were extremely knowledgeable, helpful and a delight to deal with.
Pros: Easy drop off- very quick. Car was great- VW. Had no issues with the car. Fitted 2 suitcases in the boot. Very economical- we only filled up 3 times doing over 3,000kms.
Cons: We had to wait a little at the airport to pick up as there were a few people lined up.
Pros: Turning in the car
Cons: The rental desk was chaotic, I felt like I was high-pressured upsold re insurance, the agent was difficult to understand.
Pros: Great service at the PU desk
Cons: Cost of GPS (did not accept)
Pros: Friendly and efficient
Pros: Sixt very good wtaff
Pros: I was in interaction with 4 different people - customer support, registration check-in, handover person 1, handover person 2. All of them were kind and very helpful and nice. The customer-service via email was very quick and very helpful, I give them the best rank. The car was in good condition, including its own GPS integrated. Car was to new for my phone, it had only USB 3 output, and contactless charging :D.
Cons: It is not that I did not like, I guess it is not fully their fault. The rented car did not have the first aid and triangle, I reported that and they brought me one right away. The car did not have a reserve wheel, it is a new practice, that you shall always call for support from the hotline. It is fine, only the pickup paper included that there should be a reserve wheel. We clarified it, so not a problem. Last, I had incorrect handover place in my invoice, again solved quickly by support.
Pros: They were friendly and quick at the desk and a the drop off
Cons: I booked a car for €352, but ended paying another €66 - and I’m still waiting for the deposit. Both without further information
Pros: Quite fast, considering that we arrived a bit earlier we waited about 15 minutes, and the car has been just cleaned.
Cons: Our agent Joe was not very nice: I'm confident in English but I had problems with his lazy and unclear speaking. Also, the key had a little issue (sheathing button a bit stuck) and he kind of made fun of it. Another agent looked for a substitute key but couldn't find (quite absurd) so he simply suggested us to never sheathe it. Lastly, the car was working fine but had a few minor issues, like a missing part of a front grille and a damaged rim, so we had to take photos and videos carefully.
Pros: Overall condition of the car
Cons: Time spent picking up the car
Pros: Friendly & efficient.
Cons: No issues
Pros: They upgraded my car for free
Cons: The airport shuttle took some time.
Pros: Thank a lot to Kristian that halp a lot with her serves.
Cons: They change the car to otomaty to help me with the drive in the other side in Ireland. It was underful
Pros: Waited in line for an hour to get my car
Cons: I ordered a car seat for my child they handed it to me at the desk and I was made to walk to the car rental area carrying a very large car seat all my luggage and my 6 month old son. On arrival I found I didn’t know how to fit this type of car seat, I asked a member of staff to help and they told me they where not allowed too a considerable amount of time with a stressed out child and a stressed out me trying to fit this damned car seat that I expected would of been put in the vehicle!
Pros: Staff were great, made me feel very welcome and were very helpful
Pros: Drop off was efficient.
Cons: Pressurised sales technique, extra insurance, upgrade and diesel. Old car, 50 000km+. Boot size not as advertised. Failure to respond to emails. No manager to speak to at sales desk.
Pros: Decent car
Cons: The ridiculous amount of money I had to pay extra on insurance because I don’t own a credit card yet my wife does, yet you wouldn’t accept it. I’ve been driving nearly forty years and have never made an insurance claim, yet I had to pay £34 per day with my rental car. That equates to more I pay annually for my car’s insurance. Absolute rip off
Pros: Professional and empathetic car rental agents. Especially Mrs Adelina.
Pros: Good conditions.
Cons: Instructions of picking up and dropping off the car
Pros: Overall Sixt were efficient and professional
Cons: Confusion over requirement to have a medical certificate as hirer over 75. Not advised prior to at time of booking. Cannot understand why there is an extra charge to use GPS and all cars should be automatic at no extra cost
Cons: Huge line to collect car, they sent us on a wild goose chase to find the pickup place. First car had a massive gash in the tyre which we had to fight hard with them that we wouldn't take it, second car had cosmetic damage to the bumper, but was at least safe to drive. Took over four hours before we were able to leave the airport.
Pros: Speed of check in
Pros: Service especially Emma was top notch
Cons: A little rough but served it’s purpose
Pros: Check in was easy and staff was helpful. We were checked by Emma.
Cons: Car conditions were a bit below expectations
Pros: Great service agent when we were picking up the car. She recommended we take a video of the condition of the car and I'm glad we did because the agent when we were dropping off the car was looking to blame some damage on us.
Cons: I felt like the agent when we were dropping off the car was looking for an excuse to charge us for damage to the car that we didn't do. Fortunately we had a video to clear up the issue.
Pros: efficiency of the car rental agent, condition of the car, and good price
Cons: the car extern was crash
Pros: Great service
Cons: I booked a VW Tiguan or similar. At the desk they stated they were upgrading us and I ended up with a Darcia Jogger. The connectivity was average and constantly dropping out and overall feel of the vehicle was rubbish. The only upgrade was that it was 7 seats which was something I didn’t need. I also did not see one Tiguan in their lot. If they are going to advertise it they should have it and the “or similar” should be similar in quality.
Cons: would have been good to get more info about the Toll system - so a specifc regional brief for each country
Pros: Very helpful staff agents.
Cons: They did not provide the car signed up for nor did they give a newish car. It was 3 years old and had done over 80,000 kms. Interior was damp and not clean.
Pros: Sixt we're great - no issue son their part
Cons: Drop-off a bit confusing
Pros: They were helpful and professional
Pros: Very friendly and quick, drop off was perfect, pick up was perfect, car was in prestine condition.
Pros: High efficiency at pick up and drop off. We were lucky enough to get a brand new car, and even an upgrade.
Pros: The car have problem
Pros: Easy to deal with
Pros: Car was perfect
Cons: Confusion around where the car was to be collected.
Pros: see above
Cons: One thing we would suggest and we think it was due to Brexit issues? Back in 2016 we were able to drive down from Donegal via A5 making a quick drive to Dublin. This time we could not do that, and did not understand the sticker on the dash. Maybe explain to customers that if they go up north, they can't get on A5 unless they pay a fee and perhaps different insurance? Anyway, we had to back track over to Sligo and then across. It was worth it of course. But also, we were clueless on that part.
Pros: The agents were friendly, helpful and efficient.
Pros: Easy at pick up. Not too long in line
Cons: Very slow in sending a final invoice via email. I have yet to receive it 5 days after vehicle drop-off.
Pros: Quick service
Pros: Valter at Sixt was very kind, accommodating and helpful! Best car rental experience I’ve ever had!
Cons: The car was missing two hubcaps on pickup
Pros: Everything very efficient.
Pros: It was easy to pick up the car. They were professional and friendly.
Pros: Helpful Staff
Pros: Helpful staff, quality of product.
Cons: Delays with security deposit return. Still haven’t received 3 days after return.
Pros: Leonardo in Dublin was great. Very friendly and helpful. Gave an upgrade because original booked vehicle was unavailable
Cons: Android auto in the car didn't work (Dacia Duster) and Ad Blue was low.
Pros: very efficient
Cons: a bit expensive
Pros: Agent, drop off time
Cons: Long queue at the desk at the airport
Pros: they had a booking for us
Cons: oversell on insurance and disappointing upgrade to a car i would never choose to rent. I felt locked in as the car was registered for M50 toll payment and we were on a tight schedule for golf tee times and it had allready taken longer to collect the car that expected
Pros: Friendly staff, clean car at a very good price.
Pros: The folks were friendly and helpful. Made the rental car experience so easy and a pleasant part of an otherwise challenging travel experience.
Cons: Need to add oul and coolant fluid
Pros: The representative at Dublin airport was friendly and helpful.
Cons: Overall it was a seamless experience and I would be happy to return next year.
Pros: Service was very friendly
Cons: it took a long time especially given we had pre booked
Pros: Efficient service
Cons: Pushy sales chap trying to get me to spend additional money on what I'd already paid for
Pros: The representative Emma who helped us was so kind and helpful and informative! She ensured we did not over purchase anything!
Pros: Did what you were expected to do
Pros: Meeting my budget and rental expectations with friendly staff. The upgraded car category was a bonus
Pros: It was all very professional. From start to finish. Great staff at rental and drop-off.
Pros: Emma was amazing. I had spent a while booking the car and somehow it defaulted to 12 noon for pick up but I arrived at 8:30am and she was able to still accommodate me. The one major problem I had was installing the car seat, while I do understand that they can’t install them it would be so helpful to have someone point out exactly how they work. When you are traveling solo with a child and trying to install a seat you’ve never laid eyes on it is probably the most irritating and frustrating thing
Cons: I’m not sure if there is a way to at least have someone point out the main functions of the car seats and then leave the installation to the parent - that would be incredibly helpful.
Pros: Fast picking up and dropping off. Shuttle provided if needed.
Cons: Wasn’t clear if Sixt was aware of all the scratches the car had.
Pros: The guy at the end was really nice and friendly
Cons: Being miss sold the GPS system and the car wasn’t really the same level as what we paid for.
Pros: Excellent customer service
Pros: Easy to find and able to collect the car from the terminal
Cons: Slow/long queue to collect the car
Pros: Very efficient service
Pros: Eva at the Sixt help desk when we picked up the car was very nice and friendly. She explained everything and gave us a piece of mind. She also gave us some tips in Ireland and we thought she was a great person to talk to after the flight. We had a great experience also at drop off with Eduard. A nice young gentleman who made the return smooth for us.
Cons: At first, we got Nissan micra which we didn’t order (paid for VW or similar) but when we said it wouldn’t work for us due to our height, all got resolved quickly and to our satisfaction. We thought this was still a great experience and would not mark this as negative.
Cons: i was not explained how/where to return car properly at 5 am, and no one around to ask. it was VERY frustrating as I nearly missed my flight.
Pros: Diago at returns was the best!
Pros: Return personnel (Tiago Correia Ribeiro) was outstanding
Cons: Car selection was limited. Would have preferred larger, automatic vehicle.
Pros: Loved the car, it was new and comfortable. The agents at the desk and at the van were helpful and friendly too!
Cons: The agents at the desk and van were so helpful!
Pros: The Sixt representative Lilly made sure I had a car that was safe and comfortable for a 27 day rental. Above and beyond service! Very satisfied
Cons: The man looking after the hire was an arsehol
Cons: too long to wait
Cons: Had to wait for the car to be washed.
Pros: Friendlieness of staff and the information they gave us.
Pros: The car was OK
Cons: The feeling when taking the car in front of the service representative that they constantly want to push you more things that cost money and this does not give a good feeling
Cons: confusion with off-site return and total payment
Pros: Had a few previous scrapes and small dents but recognized and documented by staff. All good
Cons: Nothing bummed me out
Pros: compassionate, courteous, patient when having difficulties with credit card in foreign country
Cons: Everything was grand, nothing I can lively state regarding the service.
Cons: I believe that making the customer responsible for finding any damage to car as it is picked up,shifts the responsibility to the renter. The two hour limit for photos is impossible for late night pick up.
Pros: Easy to find counter on terminal 2 Counter representative was very polite and helpful Got car onetime
Cons: No clear cut instructions how to return car and where ? Also no one was there to recieve car One person told me just drop key and go It's looking no one there to inspect and check condition of car
Pros: Explained the difference between what discoverers was offering and what actual SCDW is.
Pros: Easy pickup and drop off
Cons: Car had radio display in Japanese as was the navigation system. Unable to look up info as owners manual was also in Japanese. Back up camera did not work
Pros: The check in agent was very knowledgeable and explained everything to us. She was also very pleasant to deal with.
Cons: Unfortunately we missed the petrol station on our way back into the airport. A map of how to get to the gas station and then to the rental drop off location would be helpful as we didn’t have wifi/gps.
Pros: Better and easy
Cons: A bit tough if walk towards your main office at the car location. Others is fine and good.
Pros: The agent was extrememly pleasant, efficient and kind.
Cons: The agent upgraded my car so effortlessly and smoothly that I didn't notice the price difference until after the fact.
Pros: Aaron the representative who dealt with my rental, was patience personified as I hadn’t checked my credit limit on my card! He spent ages trying to help us and eventually with no help from Barclaycard we drove out of Dublin airport thank goodness, he was an absolute star ⭐️
Pros: There was over an hour wait in line before seeing an agent to get a car, not sure what was happening that day why it took so long.
Pros: Picking up the car was easy and we found it in relatively good condition.
Cons: The dropoff location was not clearly marked and it was very difficult to find the desk to drop off the keys.
Pros: Friendly service, patient with international travellers
Cons: Delayed shuttle bus, but it wasn’t that bad
Pros: Car was fine
Cons: Hassle of satnavs. Lack of instruction. Dropoff chaotic.
Cons: SIXT have charged me for a ‘fine’ with no explanation, very disappointed
Pros: Friendly staff.
Cons: When you book through a third party they still charge you their price on the day and not the quoted price by the company.
Cons: Length of time to get to gate after car drop off.
Cons: They aren't clear about the time to have the refound
Pros: Worked as expected
Cons: Upgraded me as they did not have the equipment available.
Pros: Efficient booking in & collection of car
Cons: Disappointed that I had to top up the ad blu. Personally think this should be maintained by the rental company.
Pros: Quick with car pick up
Cons: Did not offer to explain how the car works, such as lights, ECT. The car was cheaper and i paid a high price compared to Canada prices. Since i added 200 euro of extra insurance to skip the 3000 euro deposit
Cons: Travelers from US have to be aware that the cars in Ireland are smaller even if they list a comparable US size car. So we barely fit all our luggage in the car.
Pros: Friendly and helpful agent at pick up.
Cons: Hard to find the ‘out of hours’ drop off area.
Pros: Very easy and friendly
Pros: Staff were friendly and accommodating for my needs
Cons: Long line and wait to pick up car at specified time, delayed my departure.
Pros: They were wonderful and easy to work with, extremely friendly, and helpful! They were also very reassuring regarding being an American and having to drive on the opposite side of the road. They provided plenty of guidance and advice to ensure I would feel confident and ready to go once behind the wheel! I also greatly appreciate they were one of the few companies that allowed me to rent a car in Dublin and drop it off in Belfast. This made my trip significantly easier!
Pros: Efficient processing.
Cons: It's nice to be able to pick up/drop off the car at the airport parking lot rather than at an offsite rental car location. Unexpectedly (and frustratingly) the car's digital dashboard display and audio settings were not in English. After several days of fiddling with settings and consulting the manual, we resorted to Google to find out how to change the settings.
Cons: Lack of care of operatives at drop-off.
Pros: Good agents pretty efficient
Cons: Car was supposed to have a full tank but was only three quarters full
Pros: Professional service
Cons: It not realy Sixt its the price in Ireland for rental car
Cons: Could only use credit cards (not debit cards).
Pros: good guy on the desk
Cons: no one to show scratches to at pick up; makes people nervous that they will get blamed
Cons: The car had not been checked or serviced we spent a lot of time to find a garage for the oil see mail (says on the dash board the oil needs changing and we had to find oil and have it checked because it said on the dashboard low oil pressure) and the gps was not updated.
Pros: Quick in and out. Staff was friendly and helpful
Pros: Staff very friendly and helpful Manager used her discretion and allowed me the use of the car pending medical certification of my fitness to drive
Cons: Cost is extravagant but appreciate that this is throughout the whole industry Request that if medical certification is required for my age group (75+)this should be stated up front on the confirmation form and not buried in small print
Pros: Pleasant, efficient man at pick up.
Cons: Unable to return the gps unit, as we had car play and did not need navigation system.
Pros: It was the best price available
Cons: Why car rentals have become that much expensive? Considering to rent again if prices keep going up. It is not worth it.
Pros: Drop off was quick and easy
Cons: Took a very long time for the shuttle to get us from the airport - about 25 minutes
Pros: The desk agent at Sixt was really helpful in getting me acclimated to what driving in Ireland would be like and helpfully suggested I get a Garmin for crossing over to Northern Ireland which we did end up needing.
Pros: Friendly and professional
Cons: Renting the car took too long due to computer issues
Pros: Very energetic and welcoming staff. Knowledgeable and quick turn around time
Cons: It’s not the service provided but the cost of the rental that’s prohibitive. Good outfit, great little car which was fuel efficient and comfortable but just very expensive for an automatic compared to a manual transmission
Pros: They were very friendly and accommodating.
Pros: The woman who checked me in was extremely friendly and helpful.
Cons: We had wait very long for the bus from the terminal to the rental car pickup. I wish Sixt would have provided the address to their rental car pick-up because I could have headed straight there (I was coming from the city, not from a flight), and it would have made things much easier. When I dropped off my car, I asked one of the guys working to call me a taxi and he told me take the shuttle to the airport, which was just ridiculous because the taxi line at the airport is insane. Uber worked fine
Cons: Pick up took far too long
Pros: Quick return
Cons: Car was half full of fuel. No receipt or final charges at return
Pros: The drop off was easy.
Cons: The time it took to get car was terrible. Everything had to be done by hand system was down for days. They wanted extra money and said Discoverycars does not cover everything. I paid for full coverage only to be told I would have to pay $2,000. To Sixt if anything happened to the car. I am not pleased about this and when renting a car next year in the UK will be rethinking how I do this.
Pros: nice car, very clean, friendly staff
Cons: shady fees, charging me twice, charging for insurance when it was already paid through discover cars.
Pros: Desk clerk was helpful and knowledgeable and gave us a lot of good information
Cons: I apparently didn't unselect the basic CDW insurance for the car, so I couldn't use the car insurance provided with my AmEx card. I wish there was a way to undo this
Cons: Waited for approximately 90 mins to collect car
Pros: Value for money
Cons: Was told to drop off car terminal 1 not 2
Pros: Courteous staff
Pros: Sixt did not have the car we rented and no other ones available. I talked to a gentleman at Discover who told me I should file a claim and Discover would help us to recover the difference in the rental. I have emailed multiple times and had no response.
Cons: Sixt did not have the car we rented and no other ones available. I talked to a gentleman at Discover who told me I should file a claim and Discover would help us to recover the difference in the rental. I have emailed multiple times and had no response.
Pros: .Fast and efficient
Cons: Offered a postcode for return but no satnav in the vehicle. Did it on a smartphone instead!
Cons: Everything. Staff not willing to help and don’t care.
Pros: Staff was very helpful.
Cons: Damage not mark on our agreement sheet from the last booking
Pros: Easy to manage on line
Cons: Too few agents at pick up, service slow
Pros: No car available at the airport
Cons: No car available at the airport
Pros: The car was itself did the job.
Cons: The pick up process was too long.
Pros: The lady at the Airport was truly helpful and very nice.
Pros: Richard was very professional and knowledgeable. Ready helpful and informative. Made us really relax and start off our holiday on very positive note.
Cons: Wait times while waiting on shuttle.
Pros: Quick and easy
Pros: The guy at Dublin airport was great
Cons: Dropping it off at Belfast was a nightmare
Pros: Efficiency, simplicity,ease of the overall transaction
Pros: Friendly staff
Cons: Shuttle bus to & from airport. I wasn’t expecting that when I picked the car up
Pros: friendly staff
Cons: slow collection. waited for over an hour.
Pros: Fast and friendly service at the checkout desk. Agent very efficient and helpful
Cons: Simply given a number to pick up my car. No-one reviewed the car with me which had front end damage. I went back to inform the agent and they said I should take a video for my records and email if there is a problem after I return. Also no one went over vehicle controls.
Pros: No indication was given to me that I had to provide a letter from my Doctor and Insurance Company. SIXT failed to fulfill the booking and refund my deposit of 107.00
Pros: Se could not rent a car with this company, had to go to the company next door
Pros: Professional and polite
Cons: The cost of waiving the excess as it doubles the cost on the spot
Pros: Thorough explanation of terms
Cons: Car was not ready
Pros: Agents were friendly and helpful. Quick turn to get the car and get on my way!
Cons: There was obvious damage to the car not recorded on my agreement, and which they tried to
Pros: Friendly & efficient.
Pros: The entire process was straightforward without any complications or push for any add-ons
Pros: All good
Cons: They need to update where their customer service desks are as there is none in T1 since Spring 2020 due to Covid.
Pros: Absolutely terrible. I travel a lot and it was one of the worst customer experiences I’ve ever had. Will not be using you or Sixt again
Cons: Terrible. I will never be using them again and every opportunity to get others to avoid using I will.
Pros: Overall very good
Cons: Car was not entirely clean - inside windshield not clean, dangerous for night time driving
Pros: Type of cars and service
Pros: Guy at pick up on collection very helpful. Well done.
Cons: No Sixt saff in car park return to check car in and register return time! Hence Sixt have charged an extra day rate which is totally unacceptable
Pros: Efficient, Straightforward, Car
Pros: simple, clear, staff friendliness
Cons: the ADBlue tank showed low level on the second day of my rental. I had to refill myself. This should have been checked by the service staff before giving it out to a customer.
Pros: Nice car and not a big hassle about insurance.
Pros: Great service, there was a slight problem with the car and they sorted it out quickly and had us on our way with a replacement car.
Pros: professional personal, clean car and a good car for what I needed
Cons: took over 20 to turn car in. lots of options when picked car up. not sure if they were all needed or not. paid more that I was expecting
Cons: No recognition of "Pre-Payment" made at CarHire website, although the rates announced and payed matched
Pros: NOT A LOT
Cons: AS PER MY COMMENTS ABOVE