Record go at Lanzarote Airport

Pros: I didn’t like recordGo at all

Cons: Old cars and a policy on insurance unclear (they told us that without the whole insurance we had to pay for all damage in case of accident, which I don’t believe it’s true if you’re hit by another car). Then old cars, dirty and full of damage

Pros: They were very patient when we were picking up the car, as we had some issues with the credit card. They also accepted our debit card instead. They were very supportive.

Pros: The drop off

Cons: Not much

Pros: Tout s’est bien passé le service était vite, on nous a aussi conseillé des endroits resto sympa.

Cons: Le seule petit inconvénient c’est trouver l’emplacement de la navette on a du appeler l’agence pour trouver c’était pas très clair dans les mails, mais pour les prix qu’ils proposent ça vaut le coup !

Pros: Always the hidden expense for the extra driver.

Cons: When I had a puncture no Jack or tools to change wheel, I had to be lifted back to record go to get another car and had to pay out further costs. the whole process took 4 hours, hence a claim on the insurance is coming your way.

Pros: Good value, nice vehicle, easy pick up and drop off routine.

Cons: High deposit

Cons: Pick up was and not easy to locate. Quaker off car was poor. Covered in dents and scratches and drove poorly

Cons: hard to find pick up location

Pros: Good price.

Cons: The fact that you’re forced to use their tow service.

Cons: I came off the road on a hairpin bend, on a cold, windy, mountain road in a dangerous location. I called for roadside assistance as I was stuck. I was told it would be an hour. Then nothing. Called back, told another half hour. Still nothing. It took almost 6 hours to be rescued from this position. After 4 hours, I got a lift in strangers car to safety. At this point no one in the office even picking up calls There was no damage to the car. I have been charged £1000 damage and rescue.

Pros: Everything was perfect

Cons: I would recommend a wall sign at the pick-up

Pros: Friendly staff

Pros: I had booked a economy car for 90 euros and they offered me an upgrade to kia xceed for a minimal 10euros for 10 days. Good value

Cons: Nothing

Pros: Everything except locating the shuttle bus pick up.

Cons: The lack of signage and information for the shuttle pick up.

Pros: Rien

Cons: Recordgo nous a facturé près de 1000€ le lendemain du jour où nous avons rendu la voiture ! un autre véhicule a légèrement frotté le nôtre et pour quelques marques de peinture (alors que le véhicule en avait déjà certaines) près de 1000€ nous sont facturés ce qui est inadmissible et totalement excessif !!! Je ne recommande absolument pas !

Pros: everything except -

Cons: use a clean cloth when cleaning the inside of the windscreen don't use the air freshener

Pros: People were nice.

Cons: The shuttle stop needs to be properly indicated. I also do not like the overreliance on mobile phones for contract, etc. Give me a paper contract anytime.

Pros: Non ho avuto la macchina in fitto e ne il rimborso da parte vostre

Pros: Cuando alquilas un coche, es importante recibir el coche que has escogido y no que te den un coche de baja gama cuando ya habíamos pagado por ese

Pros: El depósito del limpiacristales no tenía agua. Por lo demás todo ok.

Pros: Because i though your insurence ir was by Record go with everithing inclued but i was induced to do a new insurence with them because they told me that your insurance dosent have all the protection. I would like a part of refound

Cons: They were good.

Pros: Quick collection from Airport

Cons: Slow service at check-in, and excessive deposit

Pros: I had an excellent experience with Record Go. From booking online to picking up the car, everything was smooth and hassle-free. The staff at the counter were friendly and efficient, the car itself was in great condition, and the return process was quick and easy. I also appreciated the free shuttle service, which made the whole rental even more convenient. Highly recommended!

Pros: Great service, great car, perfectly clean.

Cons: Take a bus to the place was a bit complex.

Pros: Disposición del agente

Pros: Bus was frequent and staff helpful

Cons: Nothing

Pros: I had really enjoyed the service up until that point, car was in good nick but now absolutely not worth the price.

Cons: Predatory practices as noted, not shown around by the first agent on arrival and did not point out any marks and didn't tell us to take photos beforehand.

Pros: Service was good until the return. They tried to insist that I had damaged the car. When collecting the car I called them out to inspect ot and record the damage despite in the contract it says any item less than 4 cm would not be charged. SCAM

Cons: They try insist on you taking out expensive insurance and then try charge you for damage that is already on the car. Another customer had same problem.

Pros: all good, Speed of pickup and return was very fast !! very good. I recomande it.

Pros: Friendly staff explained everything well

Cons: Car had damage not shown on the rental document. It took a. Hour just to deal with tjis . Car not full of fuel

Cons: They got email address wrong but wasn't an issue.

Pros: Taking car en dropp off was easy and didn't take much time.

Cons: No insurances= less service. More explanations about the state of the car wouls have been nice.

Pros: Friendly staff, shuttle pickup on time, quick return and drop off. No sales pressure for addons, just good explanation. Car is a new model, great maintenance, very clean.

Pros: excellent.very friendly

Pros: Simple and easy to do business with - no hard sell for upgrades. Car was in excellent condition and they explained the damage policy clearly.

Cons: Hearing them try to sell the excess insurance product to all other customers (I already had this)

Pros: Scratches and damage all over the car

Pros: Nice car, very good service

Cons: The bus should drop passengers off at the Salidas door

Pros: Nothing was good about this service

Cons: The cat wasn’t cleaned before we got it, the cat wasn’t the correct one which I booked. There were hidden prices that I needed to pay when I arrived. Overall not a good service and I will not be using it again. Not recommended for anyone

Pros: Nice car, good condition, clean.

Cons: Not easy to find a pick up point in the parking. Pick up process was slow.

Pros: Once we located shuttle bus outside airport very straightforward

Pros: The car had four wheels, an engine and didn't break down during the rental period.

Cons: The price of the rental was very tempting as for the same type of car you'll have to pay more at other companies. Eventually you realize why this is - they'll try to sell you things you don't want/need and basically twist your arm to buy them. If you don't they will find a reason to make a deduction from your deposit. Or hold your deposit for God knows how long - mine still hasn't been returned.

Pros: nice clean car, fair price, pleasant staff, good service

Cons: nothing. it was all good

Pros: pick up from the airport

Cons: deposit refund is taking to long

Pros: Nothing

Cons: Worst company ever. Couple of hours late for drop off and they charched us 180€. Shit. Never again. Plus waited long for pick up. And did not get the car we wanted.

Pros: Rental place was clean and there was not a lot of waiting.

Cons: Being forced to pay extra to use debit card even though I selected debit card option. Car wasn't so clean.

Pros: very good at desk and at pick up

Cons: having to wait for pick up and only 1 person on at the pick up desk even though there was 7 desks

Cons: Appalling pick up and drop off service. One agent behind the desk with a queue of people in the room. Wandering aimlessly around a car park trying to find the shuttle bus pickup location.

Pros: Agents were helpful and knowledgeable, and were up to speed on the extra insurance details. The shuttle was quick, and drivers were helpful and patient.

Cons: Depot difficult to find for drop off. Instructions to find shuttle at airport were a bit confusing.

Pros: I liked absolutely nothing about Record-go

Cons: Pick up point was not clear, spent half hour trying to find it asking airport staff, asking other car hire companies. The staff were so rude, they should not be employed. The car was so badly damaged, they would not swap, just asked to take pictures as proof. I insisted on paperwork and faults highlighted On vehicle return staff so rude, we were left waiting for a long time as the staff did nothing. They pointed out damages to the car which were already there, we had proof

Pros: Apart from queuing to acquire the vehicle the rest of the process is a breeze

Pros: Efficient and helpful.

Cons: The directions for the pickup at the airport could be a lot better