Barcelona Airport (BCN), Barcelona, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Barcelona Airport

Aeroport de Barcelona-El Prat, 08820 El Prat de Llobregat, Barcelona
0034 931 128 227 / 0034 607 570 209
Pick-up instructions
T1-arrivals hall / T2B-arrivals hall. T1: exit the arrivals hall and continue straight ahead towards the end of the hall, before reaching exit doors take a left and you´ll find Record go counter. T2: exit the luggage collection area and enter the arrivals hall, you will find Record go counter just in front.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up. T1 - parking C - floor 1 T2B – terminal parking
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-23:59
Tue:23:01-23:59
Wed:23:01-23:59
Thu:23:01-23:59
Fri:23:01-23:59
Sat:23:01-23:59
Sun:23:01-23:59
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Lithuania
Toyota RAV4
April 15, 2024

Cons: the trunk of the car was dirty. the chosen car was different with the same characteristics, but smaller in size

Latvia
Seat Ateca
April 14, 2024

Pros: al components of service were perfect, thank you

Italy
Opel Corsa
April 10, 2024

Pros: nothing

Cons: no way to discuss about the cost differences in respect of contract; promise to be reimboursed of the deposit. all false

Romania
Toyota RAV4
April 3, 2024

Pros: process to rent the car was very fast and easy

Cons: -i did not like that i have reserver Toyota Rav4 hybrid car but i have received Jeep Compass Plug in hybrid car .Car was ok but i have received the car without electric cable to make it possible eletric recharging of the car .

Czech Republic
Seat Arona
April 2, 2024

Pros: everything went without a problem, speed of processing, helpful staff

Canada
Opel Corsa
March 29, 2024

Pros: very decent car

Cons: car had a scuff on the fender which was cosmeticand would be fixed with a slight buffing, was charged 400 euros to repair. ridiculous amount for what required attention.

Israel
Ford Kuga
March 24, 2024

Cons: delayed service. car not in expected spot.

Ireland
Seat Arona
March 23, 2024

Pros: The agent I spoke to was excellent , he took his time explaining everything and even wrote out the charges and holds on my credit card ( that were to be paid back , once I returned the car in good shape )

Latvia
Seat Arona
March 21, 2024

Pros: Great service and staff.

Cons: Seat Arona or similar, and I got a Fiat 500X. Yes, is on a similar category according to the offer (Compact Crossover vs. Compact). Unfortunately, the Fiat is less comfortable, and offers a worse driving experience.

Argentina
Fiat 500X
March 18, 2024

Pros: Todo bien

Cons: La empleada de entrega muy antipática y pagar extra por salir del pais no me parece

Canada
Opel Corsa
March 17, 2024

Cons: No information about how to set the cruise control

United Kingdom
Alfa Romeo Stelvio
March 14, 2024

Pros: Absolutely nothing paid for insurance when booked, tried to sell extra insurance on pickup. Tiny chip on windscreen didn’t even notice. Was told it would be small cost from deposit charged £600. Scammed.

Cons: See above

Spain
Fiat 500X
March 11, 2024

Pros: Proximity to the Terminal

Cons: The persistent agent tries to sell you the extra insurance or additional charge.

Netherlands
Opel Corsa
March 9, 2024

Pros: Efficient and friendly people. Company was easy to find and for a rental company things went really fast. We also received a free upgrade.

Cons: See above. Terrible contacting them.

Romania
Fiat 500X
March 3, 2024

Pros: The checking was fast and the car was new.

Cons: Very good although the car was pretty dirty and had no windshield cleaning liquid.

Estonia
Seat Ateca
March 3, 2024

Cons: Extra 20eur/day charge to go abroad, locked almost 1500 on my card, tried to sell me their insurance real hard.

United Kingdom
Opel Corsa
March 1, 2024

Pros: Friendly efficient staff at pick up and Alberto was excellent on a quick drop off

Cons: An all in price so no need for all the questions for each customer. Pre register all choices when booked. Then just collect the car as agreed

United Kingdom
Ford Kuga
February 23, 2024

Pros: Easy drop off

Cons: Go to car hire desk at 2.30pm took 2 hrs to get car Queued for 45 mins then had to wait for the car to be cleaned even though agent knew what time i was arriving and would need the car

Canada
Fiat 500
February 21, 2024

Pros: Quick, responsive and proffessioal

Cons: The car cleanliness was sub standard

Spain
Fiat 500
February 14, 2024

Pros: Superb..... everyone was so nice and helping....in dropping off the guy named Alberto was very friendly and super easy in his process.

Ireland
Opel Corsa
February 10, 2024

Cons: First of all tried to charge me for rental car although it was a prepaid fare. Then car had serious damage to the front and bonnet wouldn't close fully. Then changed car for a fiat 500 hybrid that direction was damaged but would run, the steering wheel was turned to side when going straif and left week would skid as it was wonky. Upon return refunded me the petrol deposit of the small car 68.88 instead of the 87.90 that charged me for the original car. They still have not refunded me the 19 euro

Spain
Fiat 500X
February 5, 2024

Pros: Agent service

Cons: The car lights stopped working right in the first night of 7 days rental. I couldn’t go back to replace it as I was far away.

Qatar
Fiat 500
January 28, 2024

Pros: Price Rates

Cons: The car I got was very scratched and damaged. The deposit takes too long to get refunded.

Ireland
Fiat 500X
January 26, 2024

Pros: Friendly and efficient

Cons: A map or a locator on how to discover the way to drive to parking lot for return cars in Barcelona airport! It was a nightmare!

France
Fiat 500X
January 21, 2024

Pros: rapidité pour prendre et rendre la voiture

Cons: avoir des voitures chinoises qui ne proposent pas le régulateur de vitesse ou android auto

Spain
Opel Corsa
January 1, 2024

Pros: Todo menos la atención recibida por la empleada al recoger el coche

Cons: El trato de esa señorita

Belgium
Mercedes Benz B Class
December 26, 2023

Pros: Simple et efficace

Cons: Tout au top

Czech Republic
Fiat 500
December 7, 2023

Pros: Alberto muy rapido y profesional

United States of America (USA)
Opel Corsa
December 6, 2023

Pros: The inside windows could have been cleaner and the tires had unequal pressure

Cons: The service was excellent

United Kingdom
Opel Corsa
November 21, 2023

Pros: Queue was slow at reception during pick up but our actual transaction was reasonably efficient with pleasant staff member.

Cons: Efficient and no effort at hard sell for additional insurance etc.

United Kingdom
Fiat 500
November 10, 2023

Pros: Easy pick up and drop off and no hidden feas, only thing was the deposit was a lot bit i guess you are picking up and expensive item.

Bulgaria
Toyota Corolla
November 8, 2023

Pros: Very bad.

Cons: They don't have sistem for registration of car damages and insist the client to take pictures if something is wrong. I did not take any pictures as I was sure that they knew about some small scratches.Now they want me to pay for them.It is truly unfair!!!

Poland
Seat Arona
November 7, 2023

Pros: Time at the desk was quick, easy to find recordgo in terminal and parki g

Cons: First car was very dirty inside, changed the car. Still dirty but acceptable, outside not in good condition.

United Kingdom
Toyota Corolla
November 4, 2023

Pros: Politeness

Cons: I booked hybrid car and they gave me diesel car as hybrid wasn't available. Car they gave me all dashboard was in Chinese I asked to change language to English and they didn't know how. I had to spend 20min inside the car to look on YouTube how to change dashboard to English language. As well they gave me car with tyre air pressure light on and when I asked to check why is on they told me all cars they use have this issue. Later I discovered tyre was loosing air.

United Kingdom
Fiat 500X
November 2, 2023

Pros: Cuando devolví e coche el chico, amado Alberto fui súper amable, atento y simpático haciendo muy sencillo la devolución del coche

Cons: Nada que decir sobre este tema, estuvo todo muy bien

Spain
Opel Corsa
October 30, 2023

Pros: Everything was very efficient. Deal with contract, payment, etc. was nice and straightforward and the car was very near to the desk to be able to get on the road easily and quickly.

Cons: The staff weren't exactly the most welcoming, but did their job. There weren't enough drop off parking spaces available when returning the car.

Lithuania
Toyota RAV4
October 29, 2023

Pros: The personal was helpful

Cons: No windscreen washer fluid

South Africa
Opel Corsa
October 29, 2023

Cons: Pick up process was too long

United Kingdom
Seat Arona
October 25, 2023

Pros: Horrible service, not the correct car issued to what was booked car was badly damaged

Cons: The attitude of the rental company, made me buy extra insurance as she said your insurance didn't cover in Spain

United Kingdom
Fiat 500
October 25, 2023

Cons: Absolutely shocking service from start to finish!!!

Denmark
Opel Corsa
October 25, 2023

Pros: it all

Cons: Farest

United Kingdom
Opel Corsa
October 24, 2023

Cons: I had a break in to the side small window on driver's side. Gave Record cars the report from the station and the police. A significant amount of money (far exceeding the replacement cost of that tiny window) has been taken from my credit card. I bought the car rental fully comprehensive via your website. I have not received a break down from Record Cars in order to claim this money back so without this I have no way of claiming this back!!!

United Kingdom
Opel Corsa
October 22, 2023

Cons: They were a bit miffed when I wouldn't buy the insurance, they also said they wouldn't accept discover cars insurance though I suspect that isn't true

United Kingdom
Opel Corsa
October 19, 2023

Cons: Poor and guy on the desk not very helpful

United States of America (USA)
Fiat 500X
October 16, 2023

Pros: efficient and easy process

Cons: 1- the car had dents 2- when you have purchased insurance from another site, the rental makes you deposit a VERY LARGE AMOUNT ($1500) as a safety deposit. This is no clear in the process at first.

United Kingdom
Fiat 500X
October 16, 2023

Pros: Quick and no hussle.

Australia
Seat Arona
October 16, 2023

Pros: Smooth check in everything explained including cross border tolls

Canada
Opel Corsa
October 15, 2023

Pros: The dropp off was fast and efficient

Cons: At the pick up , the agents were not very helpful or nice. I arrived one hour earlier and I try to pick up the car, if ready,. At the beginning they told me car is ready , but I have to buy extra insurance with them. When I explained I have bought insurance with DiscoverCars , they said then you have to come back one hour later. I waited and when I came back , they tried again to charge me for other stuff . In the end , they charged me $117 cad for gas and they told me that I will get the $ back

Canada
Fiat 500
October 14, 2023

Pros: The only negative was an situation where the display froze and we couldn't connect or charge our phones which made navigation challenging but it resolved itself. We emailed and didn't get an email back until days later when it was no longer a problem.

Canada
Seat Arona
October 13, 2023

Pros: car was good size, comfortable and clean.

Cons: -not the friendliness agent to deal with when we returned the car. -pressure put on to increase insurance

United Kingdom
Opel Corsa
September 28, 2023

Pros: I booked a compact car they gave me a mid size car

Cons: Pickin up the car up took so long over hour to wait.

Portugal
Opel Corsa
September 26, 2023

Pros: Good

Cons: Did not explain any of the cars features, controls or how to open the fuel filler flap.

Bulgaria
Fiat 500
September 25, 2023

Pros: The car was good

Cons: Probably the clause for returning the car clean could be removed from the contract

Netherlands
Seat Arona
September 25, 2023

Pros: Quick & friendly

Cons: Nothing

Serbia
Opel Corsa
September 24, 2023

Pros: Add another stand for picking the car from rental. A lot of people were waiting, and it took hour and a half to get my turn. You have a lot of clients, you need more stands and people for the service. Employes were great and gave very good directions and assistance.

Canada
Fiat 500
September 23, 2023

Pros: Gave us a pretty flash orange Fiat hybrid in great condition.

Hungary
Fiat 500X
September 17, 2023

Pros: Alberto at drop off office was really helpful and fast with the review of the car. Great customer service.

United Kingdom
Opel Corsa
September 16, 2023

Pros: Value for money

Cons: Difficult to locate car collection point. Initially receptionist said no car was available then changed her mind.

United States of America (USA)
Seat Arona
September 15, 2023

Pros: Customer service

Canada
Seat Arona
September 6, 2023

Pros: Amazing customer service when we received and returned the car. The lady that rented the car to us was very efficient, informative and friendly, she suggested a couple of valuable car options, etc. Unfortunately, I don't remember her name, she was great and I remember that she was had an Argentinian accent. Alberto was the customer representative that received the car, he was also very professional and friendly. Thank you! RecordGo for your great service/experience!

Cons: The service provided by RecordGo was exceptional. I just would like to make a small comment about the car itself in case it helps. The issue is that almost didn't use the car's cruise control, which made the long rides a little unpleasant and tiring, because the engine wasn't very powerful so the car accelerated too much constantly, with the resulting "wear-and-tear" of the engine, and much higher gas consumption, which defeats the goal of being an hybrid engine.

United States of America (USA)
Ford Kuga
September 4, 2023

Pros: I was very happy with my experience with Record-go. They were very professional, fast, had great service, easy to find in the terminal, new car and overall a great price. I will definitely use them again!

Canada
Fiat 500
September 4, 2023

Pros: Price, quick drop off.

Cons: The car was pink...

United Kingdom
Fiat 500X
September 3, 2023

Pros: Drop off was easy and straight forward, the man that served me, I believe he was called Alberto (Argentinian man).

Cons: Finding where to pick up, the desk wasn't clear where to find.

Canada
Toyota Corolla
September 1, 2023

Pros: Professional skills of yard guys.

Cons: Rental agent at the office was rude and disrespectful

Czech Republic
Opel Corsa
August 28, 2023

Pros: Easy and practical

Cons: Some rush attendants to pick up the car, somethimes things aren't so well organized, which makes me concerning about the reimbursement.

Ireland
Opel Corsa
August 27, 2023

Pros: Friendly staff, don't push you to get their own insurance.

Romania
Toyota Corolla
August 26, 2023

Pros: Once we cleared out the problems the process is very simple and fast

Cons: I had a 20 min argument about security deposit… after making a big fuss about not wanting to pay 1400 euro the manager intervened and fixed the issue. I had booked a car with no deposit. The car had minor damage everywhere but took pictures and reported it on pickup

United Kingdom
Ford Kuga
August 23, 2023

Pros: Dropping off was brilliant because of the service provided by Alberto at Barcelona. Top guy!

Australia
Seat Arona
August 20, 2023

Cons: No car seat, pick up took over 30 minutes - after a 33 hour transit with a 2 year old, not what we needed

Italy
Fiat 500X
August 18, 2023

Pros: Staff were friendly and helpful.

Cons: We were not able to keep the car for 6 hours longer although we had paid the full 24 hours. Also, the car was damaged in many places and the windscreen was so dirty inside that when driving against the sun it was dangerous to drive.

Netherlands
Seat Arona
August 18, 2023

Pros: Everything went fast so we were fast on our way. Also at returning the car.

Cons: In spain a car with stear heating, seat heating, a multi media screen, but no navigation??? Very strange.

United Kingdom
Alfa Romeo Stelvio
August 16, 2023

Pros: The car we were allocated had clearly been in an accident. There was a large dent in the drivers door and the door handle was missing. There were various other dents and major scrapes all over it. After 2 hours they eventually swapped the car for another one with less damage. The representative insisted we had to pay another 35 euros to get a different car. We had to go to find other Revordgo staff to sort this out. The 2nd car needed adblue added.

Cons: It was easy to drop the car off.

United States of America (USA)
Fiat 500X
August 15, 2023

Pros: Did not pick up the car

Denmark
Fiat 500X
August 13, 2023

Pros: They were very kind, eventhough we got a crack in the windscreen.

Cons: trying to sell extra insurance

Serbia
Fiat 500
August 12, 2023

Cons: Agency took deposit of 1.100 euro and will return it to me one month after car return. They gave me offer to take more expensive car without taking it, so deposit is pure punishment for not spending more money

United States of America (USA)
Fiat 500X
August 10, 2023

Pros: Very nice people

Australia
Fiat 500X
August 10, 2023

Pros: The car location was conveniently located and the car was almost brand new

Cons: Terrible - lack of ownership or responsibility. No clear instructions with almost waiting 1.5hrs to get vehicle

Denmark
Fiat 500X
August 6, 2023

Pros: all ok

Cons: all ok

United Kingdom
Opel Corsa
August 1, 2023

Pros: I have received a better car than expected, very clean, almost new, in perfect condition, the check in and return of the car was very easy and quick, Evgenia was great, clear, quick explaining everything and nice. I have rebook again with the same company now in Ibiza I hope to have the same service or better

Cons: I liked everything

Hong Kong
Ford Kuga
July 29, 2023

Pros: nothing at all

Cons: i didnt get the car that I paid for

Switzerland
Toyota Corolla
July 26, 2023

Pros: nothing in particular

Cons: extremely poor setup with no functioning payment facilities which made us wait for 3 hours and rental company pushing for their insurance than the one already covered was very bad

Denmark
Fiat 500X
July 26, 2023

Pros: The car was a Chinese car, I never heard about. The motor power was really bad, and were loosing speed when driving uphill

United States of America (USA)
Alfa Romeo Stelvio
July 25, 2023

Pros: Fast drop-off, no issues and stress free. Pointed out that windshield liquid deposit was empty and I could see how it was quickly messaged to the person taking care of the car.

Cons: The rental desk representative was not nice to us. My credit card was not recognized as such, and I was treated like I was trying to scam/cheat. After several back and forth and showing my bank credit card details then I was given an exception.

Spain
Opel Corsa
July 22, 2023

Pros: No fuss pick up and drop off.

United Arab Emirates
Toyota RAV4
July 22, 2023

Pros: They charge me 2 times for insurance I pay online then that say this insurance for the 3th part and it’s not covered only 2000 E the I pay 245 E additional for insurance and they charge me 111 E in case I return the car not full tank and even I fuel full fuel the car when I drop off they charge me 111 E for nothing so it’s really not recommended never rent car from this company

Cons: Nothing

Canada
Opel Corsa
July 17, 2023

Pros: The representative gave me a good advice to rent a diesel (which helped me to save money on gas) and bigger car (more comfortable ) for additional $7 per day.

Cons: I needed to an additional insurance if something happend with the tires and there was no spare tire.

United Kingdom
Opel Corsa
July 9, 2023

Pros: Quick and easy

United Kingdom
Seat Arona
July 9, 2023

Pros: Friendly staff. Quick to pick up. Easy transaction.

Cons: Drop off was not adequately signposted and caused issues. This is an airport issue more than car hire company.

Sweden
Ford Kuga
July 7, 2023

Cons: The car was dirty on the inside and had a strong smell of cigarettes.

Hungary
Fiat 500X
July 3, 2023

Pros: First we did not recieve the car we wanted, they told us they have a better one, only to return it back as the aircon was not working. Then we recieved the one we originally requested-all of a sudden they had it.

Cons: Long queue, bad car quality, tried to fool us plus they told us she has to go home so she cant serv us anymore

United Kingdom
Fiat 500X
June 30, 2023

Pros: The car

Cons: Rudeness of lady at collection

Portugal
Seat Ateca
June 25, 2023

Pros: Provided a car as booked Car was clean and in good conditions Didn't requested the full-tank receipt on drop-off, even if we had it given the reviews.

Cons: Too much time to return the caution - 2 to 3 weeks they said when we returned the vehicle A tad too much time to pick up the car, but it's the process

Spain
Fiat 500X
June 20, 2023

Pros: Friendliness of Agents

Cons: long long long lines at pickup. i now plan to spend anywhere from 45 min to 1 hour waiting.

Czech Republic
Opel Corsa
June 15, 2023

Cons: Tato společnost se soustřeďuje na obírání klientů o další peníze. Půjčovné bylo za 14 dni 132,46 EUR, sebrali mi dalsich 400 EUR za povoleny puldenni pobyt v Andorre a nevratili mi z depositu 457,20 EUR dalsich 243 EUR. Musim vse resit pres bankovni reklamaci. Oproti pujcovne v Athenach to je nebe a dudy. Doporucuji ukoncit spolupraci. Jaroslav Novotny

United States of America (USA)
Seat Arona
June 14, 2023

Pros: the price

Cons: Cheap was expensive.. someone side swiped the car while the car was parking. they had the police report, the companies information. i used a credit card insurance so i declined to use theirs. they charged me 1500 euros and told me to get it from my card insurance.. i am very upset, they have all the details. i don't need to pay for anything... Take it with my card.

United Kingdom
Ford Kuga
June 13, 2023

Pros: Simple clear process did not push insurance etc etc

Cons: Bit of a wait at pickup point more staff would have helped

Netherlands
Fiat 500
June 11, 2023

Pros: Create the options for the customer to leave creditcard info for tje deposit hold.

Cons: .

Spain
Seat Arona
June 8, 2023

Pros: The car provided was new and clean. The front desk agent was super helpful

Singapore
Mercedes Benz Vito
June 7, 2023

Cons: 1) Did not get car on rental agree and no news of any refund 2) delayed 3 hours at pick up due to car rental administrative lapse

United Kingdom
Ford Kuga
June 2, 2023

Pros: Nothing

Cons: Not refunding the fuel supplement in full despite returning the car full. Rip off!!

Chile
Toyota Corolla
June 2, 2023

Pros: I didn't like it. Not a good company.

Cons: Bad Cars. Dirty cars. They don't have scratches of the cars on file. The user has to take their own pictures of them to protect from charges. Can't cross to the other countries in the EU. And so on...

United States of America (USA)
Seat Arona
June 1, 2023

Pros: The people at Record-go were very friendly and helpful!

Cons: I was a bit confused when discussing insurance and additional charges at the pickup counter.

Georgia
Seat Arona
May 31, 2023

Pros: Easy and quick pickup

Cons: Drip-off took some time while waiting for an agent

Poland
Ford Kuga
May 28, 2023

Pros: Professional cooperation with the client. Efficient service. Everything as agreed. Efficient service from a gentleman from Argentina.

Cons: I had a damaged credit card and the terminal was not reading its data. It is not possible to pay the deposit over the phone to which my credit card was connected. It is not possible to pay the deposit via the form on the website. Fortunately, it was possible to pay the deposit with a debit card.

India
Alfa Romeo Stelvio
May 26, 2023

Pros: Good car condition

Cons: Hidden charges (fuel deposit, empty adblue tank)

Canada
Toyota Corolla
May 23, 2023

Pros: The drop off agent was great and helpful.

Cons: They tried to charge me twice for my final payment due at the desk and were very push about buying additional insurance when I had full coverage.

Norway
Seat Arona
May 19, 2023

Pros: It`s always easy and efficient using this company and I will recomend this company for others. This is the third time I use this company for the last 6 months.

United States of America (USA)
Fiat 500
May 11, 2023

Pros: Fast ..Easy ..In And Out

Cons: They Were Super..

United States of America (USA)
Fiat 500
May 7, 2023

Pros: all the above

United Kingdom
Fiat 500X
May 7, 2023

Pros: Nothing. Zero. Hated it.

Cons: The worst hire car company I have ever used. Huge queues, pushy upsell to every single customer (even telling people no breakdown cover was included as standard), clueless employees, no-one to help with questions about car.

Denmark
Ford Kuga
May 2, 2023

Cons: Their horrible behaviour

Romania
Seat Ateca
May 2, 2023

Pros: everythink was perfect

Poland
Fiat 500
April 28, 2023

Pros: friendly staff, good location od the reception

United Kingdom
Fiat 500
April 23, 2023

Pros: Pick up and hand back of the car were both handled efficiently and quickly. No problems. The car was nearly new, clean and no problems.

Cons: All was good.

Israel
Seat Arona
April 23, 2023

Pros: crew very helpfull

Cons: nothing

United States of America (USA)
Toyota Corolla
April 23, 2023

Pros: took their time to answer an explain questions..

United Kingdom
Fiat 500
April 18, 2023

Pros: Was ok

Cons: Waiting was awful

Netherlands
Seat Arona
April 14, 2023

Cons: I booked an automatic. Attendant reconfirmed automatic. Then only a manual given. A bullshit black smudge on the hubcap was seen as grounds to charge me EUR 250. Criminal.

Australia
Opel Corsa
April 13, 2023

Pros: There was one sympathetic assistant who apologized for the loss of my luggage while waiting at the counter. One of the guys apologized for serving someone who arrived about 20 minutes after me.

Cons: The rude assistant told me to wait away from the counter, then finished her shift without telling others I was waiting patiently. Then having my suitcase stolen while waiting at the counter. Then being charged over 700 euros for scratches above the lights.

United States of America (USA)
Fiat 500
April 11, 2023

Pros: speed

Cons: there were a limited English speaking staff

Cyprus
Seat Arona
April 10, 2023

Pros: Excellent work guys. English speaking. Polite. Car in very good condition. Quick drop off. Easy way to find the car on pick up.

Cons: The way out of the airport need more signs.

United Kingdom
Ford Kuga
April 7, 2023

Pros: Once found very efficient

Cons: Extras added on, charge for crossing the border, taking £1400 off my card as deposit it pay the upgraded fee

Israel
Fiat 500
March 29, 2023

Pros: Персонал, обслуживание, состояние автомобиля

Cons: Нет такого

Poland
Fiat 500
March 27, 2023

Pros: very friendly staff

Cons: Time spent picking up the car, service is very ok, but people who are renting a car not prepared enough

United Kingdom
Ford Kuga
March 20, 2023

Cons: Record - go claimed that my deposit will be refunded in a month on the return of the car. They charged me for the full tank 110 Euros and they are still not refunded me the deposit for it.

United Kingdom
Seat Ateca
March 6, 2023

Pros: Cheap prices and good cars

Cons: They are not very helpful and customer friendly

United Kingdom
Ford Kuga
February 26, 2023

Cons: The lack of staff and therefore waiting too long to pick up and drop off. Also the lack of transparency for €90 extra for cross border charge to Andorra

United Kingdom
Fiat 500X
January 31, 2023

Cons: Lots of hidden charges!! They charge your card and give no reason as to why - nightmare to get hold of.

United States of America (USA)
Mercedes Benz B Class
January 23, 2023

Pros: Process is easy and straightforward.

Cons: N/A.

Turkey
Toyota Corolla
January 20, 2023

Cons: Record-go charge full insurance without asking. I notice and ask for cancellation of that, they insist to take full insurance. For driving France border Record-go charged 75 €, which is not clearly explain before rental. The picking up time was about 30 minutes. After the charging “extras” they give me the key and send to find the car at parking lot. Nobody explain about the car specipications.

Denmark
Opel Corsa
January 14, 2023

Cons: It would be good to advertise the exact car brand you deliver to the client and not something else.

Switzerland
Fiat 500
January 10, 2023

Pros: It was quite efficient even though no one could do anything about the extra charge and only pointed at small prints

Cons: The fact that there was no empathy. The you versus us approach, sorry but surely feel not like someone you try to collaborate with

Poland
Fiat 500
January 9, 2023

Pros: location of the office

Cons: time spent picking up the car

United States of America (USA)
Seat Ateca
January 9, 2023

Pros: Nothing. They provided me with a vehicle that had existing body damage (scratches and dents) yet was told there was no existing damage. That was not true. I photographed what I saw, but unfortunately missed a scratch on the driver side view mirror and was assessed damage for that and an administrative fee. This seems to be some kind of racket that RECORDGO runs. That company will never have my business again.

Cons: It was slow and they didn’t take the time for a bumper to bumper check with the customer.

United Kingdom
Ford Fiesta
January 3, 2023

Pros: Rental agent was friendly very good English and was calm and friendly despite lots of customers and lots going on.

Cons: There was no sign on the outside of the rental hut which meant I spent a good 10 minutes wondering around trying to find it. Others in the queue agreed. There was very poor lighting in the carpark which made taking photos of any marks prior to taking the rental rather tricky.

Malta
Seat Leon
December 21, 2022

Pros: it was one of the cheapest options available

Cons: car took long to become available. when returning the card I was charged €125 TWICE in my credit card without being informed what these charges were. I send multiple emails but got no reply from the supplier.

Spain
Fiat 500
December 12, 2022

Pros: all went smoothly

Switzerland
Toyota Corolla
December 3, 2022

Pros: Easy friendly straightforward.

Cons: Returning car to the airport was a bit confusing. A clear map to clients would be better as I collected the car in the night so recognising the return isn’t clear.

Canada
Fiat 500
November 29, 2022

Pros: Efficient, straight forward, economical. Car smelled good.

Canada
Ford Fiesta
November 10, 2022

Pros: Frien do my service

Cons: Bringing it back to Barcelona airport

Singapore
Toyota Corolla
November 4, 2022

Pros: Booked a car from RecordGo thru' Discover Cars. Process wise was a breeze. Picked up Car at terminal in BCN. Everything was smooth.

Cons: Do take note if you did not purchase the FULL COVERAGE! Was assigned a Car with significant amount of body damage. Tried requesting for a change but none was available. Fortunately I took lots of photos and videos of the damaged areas. When returning the car, the staff highlighted that there were damages to the car that were not in their system. Fortunately, I had the photos and videos to proof otherwise. So do be careful. Some of the damage the staff highlighted were even small dinks.

United States of America (USA)
Ford Fiesta
November 2, 2022

Pros: Terrible EVO5 - take it from the fleet - ugly unsafe guzzler

Cons: Car i booked not available

Australia
Nissan Qashqai
November 2, 2022

Pros: The price

Cons: The check in was slow and staff were rude. The oil light came on after 200km and I had to change my holiday plans to see a mechanic. The car was damaged before I collected it but wasn’t noted on the form

Romania
Ford Fiesta
October 30, 2022

Pros: Very fast agent. Parking position.

Greece
Ford Fiesta
October 28, 2022

Cons: 30 days from the drop off i am still waiting the refund of 96 € of the fuel guarantee

United Kingdom
Nissan Qashqai
October 21, 2022

Pros: For some reason it wasn't clear to us the rental desk was in T1

United Kingdom
Ford Fiesta
October 12, 2022

Cons: It took over an hour to get served and leave with the car

Poland
Seat Leon
October 10, 2022

Pros: Roberto: helpful & professional approach, easy to communicate in English

Cons: fuel bill, needed or not needed, a bit confused

United Kingdom
Ford Fiesta
October 7, 2022

Pros: Excellent service

Canada
Fiat 500
October 6, 2022

Pros: Fast and friendly service

Cons: Nothing

Portugal
Ford Fiesta
October 6, 2022

Pros: o carro estava em bom estado

Cons: já disse acima

Czech Republic
Ford Fiesta
October 5, 2022

Cons: I still don´t have money back from depozit (3days)

Ireland
Ford Fiesta
October 2, 2022

Pros: No hassle

Cons: Hard to find the desk

Norway
Seat Leon
October 1, 2022

Pros: Nice people. Fast service

Netherlands
Hyundai i10
October 1, 2022

Pros: It was easy and good

Cons: The girl at the desk wasn,t focust on helping us, she was talking to her colleagues about something else while she was helping us

United Kingdom
Ford Fiesta
September 30, 2022

Pros: Very very slow, would have been faster to take the train than pick up the car

Cons: Too slow both ways, no one to easily drop the car off to

Netherlands
Ford Fiesta
September 26, 2022

Pros: Efficient and friendly

Cons: The car had 12 damages in the paint and sheet metal and the fluid of the front wiper was defect.

Ireland
Ford Fiesta
September 25, 2022

Pros: Easy Company to deal with, not looking for problems with car on return

Cons: Nothing

United States of America (USA)
Ford Fiesta
September 22, 2022

Pros: nothing. they overcharged for border crossing. they didn't fill up the adblue additive. they only wanted to sell additional insurance and not offer any useful into

Cons: how are they still opened?

United States of America (USA)
Seat Leon
September 18, 2022

Pros: Service really was just adequate. Nothing stands out.

Cons: My main concern is their $1,400 hold on credit card for damages since I didn’t take there insurance. Costco credit card covers insurance. The girl at check did not look the car over. If they take any of the deposit it will be a problem.

Ireland
Alfa Romeo Stelvio
September 17, 2022

Pros: Very friendly staff, Excellent car Staff explained everything very clearly regarding insurance and fuel usage.

Cons: Everything was great

United States of America (USA)
Seat Leon
September 10, 2022

Pros: Not much

Cons: Not much

United Kingdom
Ford Fiesta
September 1, 2022

Pros: Low price was a huge factor.

Cons: We were not informed about the necessity of refilling the Ad-Blu and the car broke down on the way to the airport! If something is that important that a car will not run without it we should be told to refill it. The car only had enough Ad Blu to go 500km when we collected it!

United States of America (USA)
Fiat 500
September 1, 2022

Pros: Return was simple

Cons: I had to spend 2 extra hours and $70 retrieving passport- despite presenting national ID, Samebdy should educate RecordGo clerks

Ireland
Ford Fiesta
August 31, 2022

Pros: Friendly & efficient

Cons: Would have been better to confirm the car condition on return, quite long wait at the counter although they had 2 helpful staff

Spain
Ford Fiesta
August 31, 2022

Pros: Friendly staff

Cons: Nothing.

United Kingdom
Seat Leon
August 30, 2022

Pros: Drop off

Cons: Collection was painfully slow

United Kingdom
Ford Fiesta
August 30, 2022

Pros: This service was poor

Cons: Really poor I assume that they get commission to sell extra insurance if they don't they get nasty this is not d Good the worst experience I've ever had

United States of America (USA)
Nissan Qashqai
August 27, 2022

Cons: Had the rear window broken. The price charged by RecordGo for replacement was extremely inflated ; had no choice (in order to catch the plane) so I had to approve it.

Spain
Ford Fiesta
August 26, 2022

Pros: drop-off was amazing. monies that couldn't be returned quicker than a month were then returned next day

Cons: pick-up was one of the worst service experiences of my life ...and I work as a top Customer Experience Consultant after an early career in business travel at the highest level. A problem with a credit card meant I had to pay the deposit of 1,100 from current account debit card Agent pushing Amex could be used if I paid their insurance of 150 (already paid 50 via Discover) Received car expected after asking, being given an incorrect answer and then following it through to change the vehicle

Poland
Ford Fiesta
August 25, 2022

Pros: Very friendly employee!

Cons: Easy process, pick up and return in the same place, easy to find.

United Kingdom
Ford Fiesta
August 24, 2022

Cons: Tried to add on costs and not explain why, tried to double charge for insurance and lied saying the one already purchased would not cover me

Switzerland
Nissan Qashqai
August 23, 2022

Cons: The car was heavily damaged with the front bumper with cracks and almost falling apart. The agent was not supportive of giving us another car as a replacement, so we were forced to pay for an upgrade

United Kingdom
Ford Fiesta
August 23, 2022

Pros: drop off was smooth

Cons: They are additional charges payable if you wish to not pay the excess when i already paid for this option when booking the car. apprently the waiver is for insurance of the car but not provided by record-go. had to pay £90 more when i already paid this when booking. the car was not clean especially the windscreen.

Hungary
VW Caravelle
August 21, 2022

Pros: Olcsó ár, új kocsi.

Spain
Nissan Qashqai
August 19, 2022

Pros: This was a last minute rental for various reasons. Despite that, I was very happy with the range of cars available and the prices were reasonable.

Norway
Ford Fiesta
August 16, 2022

Pros: Very good car condition, stuff managed to work under stress conditions.

Cons: Hiding and selling products (additional insurance) in situation, that I have already paid for such a one. Poor explanation of cost leads to double payment.

United Kingdom
Ford Fiesta
August 16, 2022

Pros: Nice staff

Cons: Pushy selling of extra insurance even when I'd purchased enhanced cover through Discover. No air conditioning, late response to complaint and no workable resolution.

United Kingdom
Nissan Qashqai
August 14, 2022

Pros: Great car rental received.

Cons: Still try to pressure into extra insurance, even though I had purchased through broker

United States of America (USA)
Ford Fiesta
August 14, 2022

Pros: Nothing to like

Cons: Scam company based on tricks, deceits, contracts fine prints and hidden fees & fines.

United Kingdom
Nissan Qashqai
August 13, 2022

Pros: Very helpful local staff

Cons: RecordGo was ok,….but booking via their agents was appalling !

United Kingdom
Ford Fiesta
August 11, 2022

Pros: Was quick and easy at drop-off

Cons: Desk service was slow picking up the car. Price v high, but that seems to be standard across rental companies this summer

United Kingdom
Seat Leon
August 8, 2022

Pros: Drop off easy and good Nice car

Cons: Price higher than usual Queue time when collecting

United Kingdom
Seat Leon
August 7, 2022

Pros: Straight no cheating and fair

Cons: Signage could have been better - indicated that it was separate to general car hire which it was not - just say go to car hire area

United Kingdom
Seat Leon
August 3, 2022

Pros: Would not use them again. Very poor service and took more money from is.

Cons: A scam company

United Kingdom
Ford Fiesta
August 2, 2022

Pros: Very pleasant staff

Greece
Seat Leon
August 2, 2022

Cons: According to the rental conditions, the fee for crossing borders was €15 per day. I asked to cross to Portugal for three days, and they charged me for all the days of the rental period. With no explanations, no excuses and no will to change this.

United Kingdom
Ford Fiesta
August 2, 2022

Pros: Initial conversations good and the car was nice

Cons: Took about 60 mins to fit child seats, kids were hungry and crying. Just took too long and was hard to speak to people at the car collection point

Netherlands
Toyota Corolla
August 2, 2022

Pros: Friendly and efficient service, but really hard to find service desk in Terminal 1.

Cons: They only had one agent on duty in busy times.

Belgium
Ford Fiesta
July 28, 2022

Pros: Super

Cons: Ook goed

United States of America (USA)
Ford Fiesta
July 27, 2022

Pros: Everything as promised

Cons: No issues at all.

United Kingdom
Seat Leon
July 21, 2022

Pros: Nothing

Cons: I have had some poor car rental experiences in Spain but this was the worst. Budget prices are only achievable by under-staffing but this is going too far. Both check in and check out was lengthy and chaotic. No one was prepared to check in for me. The member of staff on the desk told me after 20 minute wait that it was not her responsibility. The member of staff in the car park then told me that it was not his responsibility after another 20 minute wait. They were under-trained and unhelpful.

United States of America (USA)
Ford Fiesta
July 21, 2022

Pros: Easy to extend before the trip

Cons: Had to pay $1100 deposit that won't be returned for a month after returning the car. Didn't clearly state that it was manual so only one of us could drive it. Wouldn't let me add a friend unless she was there with me, but we arrived on different flights so it was impossible.

United States of America (USA)
Ford Fiesta
July 21, 2022

Cons: Slammed us with additional hidden charges.

United States of America (USA)
Fiat 500
July 19, 2022

Pros: They returned the security deposit quickly.

Cons: The long line at the counter. The cost was more than I was expecting from the Discover Cars quote. The radio in the car didn't work and played AM static the entire time which was very annoying.

United States of America (USA)
Nissan Qashqai
July 13, 2022

Pros: The car was nice. People were relatively easy to communicate with.

Cons: The charged me for Insurance without asking me. I had already bought the Insurance when I reserved the car. I ended up paying for the Insurance twice. Also, the line on the counter was not big but I ended up waiting too long. The clerks were not efficient.

Chile
Ford Fiesta
July 2, 2022

Pros: El coche

Cons: Dificultad sobre todo para devolución Un solo empleado para 10 personas

United Kingdom
Ford Fiesta
June 18, 2022

Pros: Good price, fairly quick pickup and drop off. Quick refund of fuel deposit and car deposit

United States of America (USA)
Ford Fiesta
June 11, 2022

Cons: 200€ cleaning fee for A slightly dirty car…

Poland
Ford Fiesta
June 9, 2022

Cons: too long procedure to rent a car, all information which were already sent via email have to be fill up once more

United Kingdom
Ford Fiesta
June 8, 2022

Pros: Was quick & efficient & was no hard sell of add ons

Cons: Additional fee to take car into France

United Kingdom
Seat Leon
June 6, 2022

Pros: Friendly staff

Cons: Lack of checking the car at the start of rental. Although we took photos and had no issues with them accepting dents that were not in the contract

United Kingdom
Toyota C-HR
June 6, 2022

Pros: Drop off was good and quick

Cons: Pick up was far too long. 3 young children and a wait of about an hour. Unacceptable. Was lucky to get a car that was big enough despite clearly stating we needed it for 5 people.

Singapore
Opel Mokka
June 6, 2022

Pros: Simply and straight forward.

Cons: Deduction of Euro 86 upfront for fuel in case vehicle is returned empty. You could had just blocked the amount instead of deducting upfront from the credit card as assurances. The 3,000 km limit should not be applied to longer lease period like more than 21 days.

Switzerland
Ford Fiesta
June 2, 2022

Cons: after 5 days no confirmation that the deposit is returned to me. no mail to confirm that the contract is completed

United Kingdom
Ford Fiesta
May 31, 2022

Pros: The worst experience I've had renting a car, in park guell they broke the small glass to open and steal inside the car in Barcelona, ​​I called the office and they told me to file a police report and to go back to the airport to that they change my car, because when I got there they wanted to force me to buy insurance 3 times more expensive than the same rental or pay another deposit of €1100 so that they gave me another car with the same contract, when I refused they let me the same broken car

Cons: The worst experience I've had renting a car, in park guell they broke the small glass to open and steal inside the car in Barcelona, ​​I called the office and they told me to file a police report and to go back to the airport to that they change my car, because when I got there they wanted to force me to buy insurance 3 times more expensive than the same rental or pay another deposit of €1100 so that they gave me another car with the same contract, when I refused they let me the same broken car

United States of America (USA)
Nissan Qashqai
May 31, 2022

Pros: Price

Cons: Long time for pick up car

United Kingdom
Ford Fiesta
May 31, 2022

Pros: Nothing. Slow service desk, unprepared reps whose english was very broken, cars that were not fit for the road.

Cons: They provided the initial car that already had a tyre issue when we picked it up and half way to our destination we had warning lights for low tyre pressure. The tyre then went flat overnight. They charged us £350 for the damaged tyre and made us come all the way back to the airport to pick up another car, which had exactly the same issue with the tyre pressure warning lights.

United States of America (USA)
Ford Fiesta
May 31, 2022

Pros: Nothing

Cons: We rented two times. Once for three and 1/2 weeks then after the cruise for 11 more days. Was treated horrible both times. First time bad but I thought it was just a fluke. Second rental was worse. Never again

United States of America (USA)
Ford Fiesta
May 29, 2022

Cons: In retrospect, I wish we had insisted on reviewing the contract and signing it on paper (instead of electronically). Apparently we bought a deluxe package we hadn't intended and the overall price was considerably higher. We also did not have the opportunity to inspect the car and indicate any problems noted beforehand. The front bumper on our car had apparently been repaired before and continuously dislodged during our trip. It all turned out ok but we worried about it during our travels.

Hungary
Ford Fiesta
May 28, 2022

Cons: They try to push on us a lot if extra feesnand ensurances, and when we try to said no they became less and less helpful. Alod the car had from the firs they oil problems which we wrote an e-mail about and never got any reply.

United States of America (USA)
Hyundai i10
May 27, 2022

Cons: At the rental desk, I waited in line for over 45 while others cut ahead of me. Apparently I was supposed to take a ticket, but there was no indication to do so. And why, then was there a line? The counter agent was stressed yet very friendly to other customers. She was short with us. I had to return the car because the key fob didn't work and there was no other way to lock the door. No apologies. The new car had no windshield fluid.

United States of America (USA)
Seat Leon
May 27, 2022

Pros: Car needed oil.

Bosnia and Herzegovina
Ford Fiesta
May 27, 2022

Pros: Quick, efficient, knowledgable staff

Cons: Bad luck maybe, but one tire was leaking slowly and some strange ringing appeared last day on the way to the airport

United Kingdom
Fiat 500
May 23, 2022

Pros: Good value modern diesel car

Cons: Long wait to get car over 1 hour. Service light was in dashboard . Outside of car not cleaned.

Canada
Seat Leon
May 21, 2022

Pros: Fun agent, easy going

Cons: The line ups. Additional features like Andorra permit could be done online rather than in discussions at the desk.

Netherlands
Ford Fiesta
May 20, 2022

Pros: Drop off was smooth and friendly. Also on the right spot near departure.

Cons: Difficult to find desk to collect and very, very long en complex collection process (prices/ insurance, etc.).

United Kingdom
Ford Fiesta
May 14, 2022

Pros: Good car, clean

Cons: The delay - paperwork. Surely there must be a better way of hiring a car. Why cant you book everything on line with discovery cars and simply pick up a key and go. There is too much time wasted waiting at desks when hiring cars. If airlines can cut queues surely it is not beyond the whit of man to streamline the rental desk booking process.

United States of America (USA)
Fiat 500
May 12, 2022

Pros: Once I was attended to, the process went swiftly and they didn't bug me about buying more insurance since I had bought it through Discover Cars

Cons: The absolutely long line in the sun outside next to their trailer. They only had two people helping at the counter and they were also leaving the desk a lot to get a car, etc. I still have to wait a month to get my 1100 euro deposit back. That seems like an extremely long time.

Spain
Toyota C-HR
May 12, 2022

Pros: The car and the easy way.

Cons: Nothing

Australia
Opel Mokka
May 8, 2022

Pros: Friendly and efficient service. Good to get new automatic car with no issues. Easy drop off even in the rain!

Spain
Fiat 500
May 4, 2022

Pros: Everyone was great and thankfully spoke English so it was so easy!

Brazil
Ford Fiesta
April 28, 2022

Pros: Nothing

Cons: Cobros indevidos sin respuesta. Alto valor por diária extra. Fue estafado por esa empresa.

Ireland
Ford Fiesta
April 28, 2022

Pros: Friendly staff. Honest. Overall impression good except for a few logistic issues.

Cons: Impossible to find rental desk from Ryanair arrival hall T2B. First car didn't start - electrical problem - glad it didn't happen morning of return trip. First car had an awful lots of marks on the body which I don't mind except that it felt like I was being setup for the cost of repairing them. When returning, I had to queue behind all the people picking up their cars - it took ages and I almost missed my flight. Need separate handling of returns.

Greece
Toyota Proace Verso
April 26, 2022

Cons: The car has no brakes! Nobody answers the phone, even the emergency / accident number was always busy or had me endlessly waiting...

Israel
Ford Fiesta
April 23, 2022

Pros: Very unpleasant experience

United Kingdom
Ford Fiesta
April 22, 2022

Pros: Dropping off the car was very quick

Cons: From the very start the inside the terminal desk was false as the desk was closed and moved outside the terminal so we had to walk 8 min trough the rain to find the desk and then we had issues with paying the car rental cost and the excess amount as Record-Go does not accept payments from 2 different credit cards from the same person as i wanted the excess amount to be separated from the cost of car rental for security reasons and complained to the staff about with no reaction or understanding

Belgium
Seat Leon
April 21, 2022

Pros: Correct

Cons: Nothing

Denmark
Ford Fiesta
April 21, 2022

Pros: nothing

Cons: 2 hours of waiting in line for the keys in Barcelona airport, and no information at all from the staff at RecordGo.

United States of America (USA)
Seat Leon
April 15, 2022

Cons: I would not recommend Record-go or Discovery Cars (the intermediary) because of the following reasons: - the office was hard to find (it was not open at 10 am, and had to go to the pick-up area of to find), - The condition of car: It was scratched, dented and had broken and unfixed parts, dirty, warn out (steering wheel was peeling off), showed service engine light several times right after I picked it up - Long pick up and drop off lines - The agents were inattentive and disorganized

Latvia
Opel Mokka
April 4, 2022

Pros: Car model itself

Cons: 1,5 hours to get the car, bad attitude, hidden fees, do not know when I will get my money back.

United States of America (USA)
Ford Fiesta
April 1, 2022

Cons: extra charge for France

Saudi Arabia
Range Rover Evoque
March 26, 2022

Pros: A day before dropp i fill the fuel tank full. And only drive to airport thay charge me 30€ becouse it is not same day !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

United States of America (USA)
Ford Fiesta
March 25, 2022

Pros: Efficient and professional

Cons: Finding the location at Barcelona T1 which was closed with no proper signs to guide me to parking location

Estonia
Seat Leon
March 17, 2022

Pros: Very bad service

Cons: Very bad service

Turkey
Seat Leon
March 16, 2022

Pros: It was discusting what they behaive when i drop off car. I dis full of benzin they asked me receipt where i made benzin full. And they said no we don’t accept you will pay penalty after i took car and go back take more benzin from 3 km away benzin station but already was full just i put extra 4.80€ benzin. For that amount you shouldn’t do this behaiving.

Cons: No

Spain
Seat Leon STW
March 14, 2022

Pros: The airport desk was closed and no-one answered the phone numbers supplied. It was stressful finding the correct location in the multi storey car park. Then I waited over an hour to collect the car.

Cons: The service was polite and efficient once I was served.

United Kingdom
Seat Leon
March 13, 2022

Cons: very long wait at pick up Attempted to charge me another 95 euros to clean car on return which I did myself in 5 minutes without tools Still waiting for reimbursement of fuel deposit AVOID!!

Netherlands
Toyota C-HR
March 13, 2022

Pros: Good and clean car!

Cons: No answer on my email!

Netherlands
Seat Leon
March 11, 2022

Cons: the only drawback was the 1400 euro deposit and the way insurance was arranged. I would appreciate if RecordGo would deal with insured damage if I pay for the insurance

United Kingdom
Seat Leon STW
March 10, 2022

Cons: 45 minute wait time for collection and 30 minute drop off Small damage all over the car and engine management light on

United Kingdom
Fiat 500
March 4, 2022

Pros: friendly

Cons: car had scratches and dents that weren't detailed on rental agreement

United Kingdom
Ford Fiesta
March 4, 2022

Pros: Lady behind desk was lovely (wish I could remember her name). Superb job

United Kingdom
Seat Leon STW
February 28, 2022

Pros: Can't fault the price, £44 for an Astra estate for 6 days

Cons: Long queue to pick up and return the car No snow chains available as an option (have had them a number of times from other companies in Barcelona) Staff sullen and disinterested

Poland
Seat Leon
February 23, 2022

Pros: ------

Cons: Najgorszy był nieprawdziwy protokół wydania. Gdybym nie udokumentował stanu samochodu - to straciłbym cały depozyt. Byłem świadkiem obciążenia innego wynajmującego za uszkodzenie, którego nie mógł spowodować było ono w środku obszaru zniszczonego w ramach uszkodzeń udokumentowanych w protokole wydania. Zalecam dużą ostrożność. Ponieważ nie zwolniono blokady depozytu to boję się o pieniądze. Przy odbiorze pracownik pomimo stwierdzenia, że wszystko jest ok - odmówił odnotowania tego w dokumentach.

United Kingdom
VW Caravelle
February 23, 2022

Pros: Nothing

Cons: Too much hassle, going from one office to another (time consuming), not having the car there waiting for us. Not being clear enough about the up front deposit of 2,000 EURO's, not clear enough on location, a map would have been far better than bad English instructions. Waiting far too long to get the paper work, only one person on the desk and then having to walk back to where we came from to go to the other desk. The minibus was full of dents, scratches, broken rear bumper etc

Ireland
Ford Fiesta
February 20, 2022

Pros: Nothing

Cons: Very unhelpful and not very friendly staff with huge Cash Sum taken for Deposit from my Current Account.

United Kingdom
Ford Fiesta
February 18, 2022

Cons: Car was old and many dents and scrapes

Spain
Opel Mokka
February 14, 2022

Pros: Fast drop off and simple.

Cons: It was a very large deposit 1400€ and they said it wouldn't come back to me for a month! That is a bit cheeky.

United Kingdom
Ford Fiesta
February 10, 2022

Pros: Easy to access

Cons: Nothing

United Kingdom
Ford Fiesta
February 7, 2022

Pros: Easy to find drop off efficient and quick

Cons: Pick up was too long and the process muddled

United Kingdom
Seat Leon
January 14, 2022

Pros: Car was pretty tired and the back seats were a mess.

Cons: Nearly missed my return flight trying to drop the car off. Only one guy at the desk and a queue around the block with others returning cars and collecting cars. Over 70 minutes waiting.

Ukraine
Opel Mokka
January 8, 2022

Pros: New, good car (Seat Arona 21). Hard to find the office because they have moved, but that wasn’t an issue. Friendly staff.

Cons: Passenger air bag was switched off. I looked through Seat forums to find a way to turn it on but it is impossible without visiting official service. Car had no liquid for windshields and no carpets.

Malta
Ford Fiesta
January 7, 2022

Cons: I like nothing, the asked for a different price. And asked to pay 300€ more than the price the voucher said.

Isle of Man
Seat Leon
January 3, 2022

Pros: Nice clean car in good location

Cons: Collecting car takes a long time. They are parked in very dark car park so not easy to inspect car. Car was not full of fuel. Car was smaller than one we had booked.

United Kingdom
Ford Fiesta
December 2, 2021

Pros: That it was in terminal or the carpark at least, made it much easier to find. The car was better than expected. Eventually good customer service after a long wait at pick up

Cons: Lack of staff. I've been short changed by about £5 on the petrol. They didn't refund as much as they took.

Ukraine
Skoda Fabia
November 25, 2021

Cons: There was no spare wheel in the car, the company said that this is a common practice and since I am not certified I am not allowed to change the wheel to a spare one and I have to call the service, but it seems to me that this is not normal.

United Kingdom
Opel Mokka
November 23, 2021

Pros: They were so so so nice!!

Denmark
Seat Leon
November 4, 2021

Pros: The car was very fine and clean, easy to pick up and easy to return, and we got the rental of the car at a very good price. I can recomend Record-go and I will also rent at Record-go next time

Cons: Everything was perfect and all agreements on refund of deposit and petrol outlay were complied on time

United Kingdom
Toyota C-HR
November 4, 2021

Cons: The attitude of the staff when returning the vehicle and now I have been charged even though nothing was authorised or reasonable

United Kingdom
Opel Mokka
October 31, 2021

Cons: Didn’t accept my rental because I had a Revolut (visa) card

Iceland
Toyota C-HR
October 31, 2021

Pros: Friendly staff, quick service.

Cons: The car was a little damaged when we picked it up at the location. We took photographs and showed the damage to the guy working at the time. He sad he would put this damage report in the report with the car. Up on returning the girl how was working then sad that this damage was not reported in the file. We had to show the picture to clarify that this was done before we rented the car.

Ukraine
Fiat 500