Record-go at Barcelona Airport

Pros: Value for money

Cons: Difficult to locate car collection point. Initially receptionist said no car was available then changed her mind.

Pros: Customer service

Pros: Amazing customer service when we received and returned the car. The lady that rented the car to us was very efficient, informative and friendly, she suggested a couple of valuable car options, etc. Unfortunately, I don't remember her name, she was great and I remember that she was had an Argentinian accent. Alberto was the customer representative that received the car, he was also very professional and friendly. Thank you! RecordGo for your great service/experience!

Cons: The service provided by RecordGo was exceptional. I just would like to make a small comment about the car itself in case it helps. The issue is that almost didn't use the car's cruise control, which made the long rides a little unpleasant and tiring, because the engine wasn't very powerful so the car accelerated too much constantly, with the resulting "wear-and-tear" of the engine, and much higher gas consumption, which defeats the goal of being an hybrid engine.

Pros: I was very happy with my experience with Record-go. They were very professional, fast, had great service, easy to find in the terminal, new car and overall a great price. I will definitely use them again!

Pros: Price, quick drop off.

Cons: The car was pink...

Pros: Drop off was easy and straight forward, the man that served me, I believe he was called Alberto (Argentinian man).

Cons: Finding where to pick up, the desk wasn't clear where to find.

Pros: Professional skills of yard guys.

Cons: Rental agent at the office was rude and disrespectful

Pros: Easy and practical

Cons: Some rush attendants to pick up the car, somethimes things aren't so well organized, which makes me concerning about the reimbursement.

Pros: Friendly staff, don't push you to get their own insurance.

Pros: Once we cleared out the problems the process is very simple and fast

Cons: I had a 20 min argument about security deposit… after making a big fuss about not wanting to pay 1400 euro the manager intervened and fixed the issue. I had booked a car with no deposit. The car had minor damage everywhere but took pictures and reported it on pickup

Pros: Dropping off was brilliant because of the service provided by Alberto at Barcelona. Top guy!

Cons: No car seat, pick up took over 30 minutes - after a 33 hour transit with a 2 year old, not what we needed

Pros: Staff were friendly and helpful.

Cons: We were not able to keep the car for 6 hours longer although we had paid the full 24 hours. Also, the car was damaged in many places and the windscreen was so dirty inside that when driving against the sun it was dangerous to drive.

Pros: Everything went fast so we were fast on our way. Also at returning the car.

Cons: In spain a car with stear heating, seat heating, a multi media screen, but no navigation??? Very strange.

Pros: The car we were allocated had clearly been in an accident. There was a large dent in the drivers door and the door handle was missing. There were various other dents and major scrapes all over it. After 2 hours they eventually swapped the car for another one with less damage. The representative insisted we had to pay another 35 euros to get a different car. We had to go to find other Revordgo staff to sort this out. The 2nd car needed adblue added.

Cons: It was easy to drop the car off.

Pros: Did not pick up the car

Pros: They were very kind, eventhough we got a crack in the windscreen.

Cons: trying to sell extra insurance

Cons: Agency took deposit of 1.100 euro and will return it to me one month after car return. They gave me offer to take more expensive car without taking it, so deposit is pure punishment for not spending more money

Pros: Very nice people

Pros: The car location was conveniently located and the car was almost brand new

Cons: Terrible - lack of ownership or responsibility. No clear instructions with almost waiting 1.5hrs to get vehicle

Pros: all ok

Cons: all ok

Pros: I have received a better car than expected, very clean, almost new, in perfect condition, the check in and return of the car was very easy and quick, Evgenia was great, clear, quick explaining everything and nice. I have rebook again with the same company now in Ibiza I hope to have the same service or better

Cons: I liked everything

Pros: nothing at all

Cons: i didnt get the car that I paid for

Pros: nothing in particular

Cons: extremely poor setup with no functioning payment facilities which made us wait for 3 hours and rental company pushing for their insurance than the one already covered was very bad

Pros: The car was a Chinese car, I never heard about. The motor power was really bad, and were loosing speed when driving uphill

Pros: Fast drop-off, no issues and stress free. Pointed out that windshield liquid deposit was empty and I could see how it was quickly messaged to the person taking care of the car.

Cons: The rental desk representative was not nice to us. My credit card was not recognized as such, and I was treated like I was trying to scam/cheat. After several back and forth and showing my bank credit card details then I was given an exception.

Pros: No fuss pick up and drop off.

Pros: They charge me 2 times for insurance I pay online then that say this insurance for the 3th part and it’s not covered only 2000 E the I pay 245 E additional for insurance and they charge me 111 E in case I return the car not full tank and even I fuel full fuel the car when I drop off they charge me 111 E for nothing so it’s really not recommended never rent car from this company

Cons: Nothing

Pros: The representative gave me a good advice to rent a diesel (which helped me to save money on gas) and bigger car (more comfortable ) for additional $7 per day.

Cons: I needed to an additional insurance if something happend with the tires and there was no spare tire.

Pros: Quick and easy

Pros: Friendly staff. Quick to pick up. Easy transaction.

Cons: Drop off was not adequately signposted and caused issues. This is an airport issue more than car hire company.

Cons: The car was dirty on the inside and had a strong smell of cigarettes.

Pros: First we did not recieve the car we wanted, they told us they have a better one, only to return it back as the aircon was not working. Then we recieved the one we originally requested-all of a sudden they had it.

Cons: Long queue, bad car quality, tried to fool us plus they told us she has to go home so she cant serv us anymore

Pros: The car

Cons: Rudeness of lady at collection

Pros: Provided a car as booked Car was clean and in good conditions Didn't requested the full-tank receipt on drop-off, even if we had it given the reviews.

Cons: Too much time to return the caution - 2 to 3 weeks they said when we returned the vehicle A tad too much time to pick up the car, but it's the process

Pros: Friendliness of Agents

Cons: long long long lines at pickup. i now plan to spend anywhere from 45 min to 1 hour waiting.

Cons: Tato společnost se soustřeďuje na obírání klientů o další peníze. Půjčovné bylo za 14 dni 132,46 EUR, sebrali mi dalsich 400 EUR za povoleny puldenni pobyt v Andorre a nevratili mi z depositu 457,20 EUR dalsich 243 EUR. Musim vse resit pres bankovni reklamaci. Oproti pujcovne v Athenach to je nebe a dudy. Doporucuji ukoncit spolupraci. Jaroslav Novotny

Pros: the price

Cons: Cheap was expensive.. someone side swiped the car while the car was parking. they had the police report, the companies information. i used a credit card insurance so i declined to use theirs. they charged me 1500 euros and told me to get it from my card insurance.. i am very upset, they have all the details. i don't need to pay for anything... Take it with my card.

Pros: Simple clear process did not push insurance etc etc

Cons: Bit of a wait at pickup point more staff would have helped

Pros: Create the options for the customer to leave creditcard info for tje deposit hold.

Cons: .

Pros: The car provided was new and clean. The front desk agent was super helpful

Cons: 1) Did not get car on rental agree and no news of any refund 2) delayed 3 hours at pick up due to car rental administrative lapse

Pros: Nothing

Cons: Not refunding the fuel supplement in full despite returning the car full. Rip off!!

Pros: I didn't like it. Not a good company.

Cons: Bad Cars. Dirty cars. They don't have scratches of the cars on file. The user has to take their own pictures of them to protect from charges. Can't cross to the other countries in the EU. And so on...

Pros: The people at Record-go were very friendly and helpful!

Cons: I was a bit confused when discussing insurance and additional charges at the pickup counter.

Pros: Easy and quick pickup

Cons: Drip-off took some time while waiting for an agent

Pros: Professional cooperation with the client. Efficient service. Everything as agreed. Efficient service from a gentleman from Argentina.

Cons: I had a damaged credit card and the terminal was not reading its data. It is not possible to pay the deposit over the phone to which my credit card was connected. It is not possible to pay the deposit via the form on the website. Fortunately, it was possible to pay the deposit with a debit card.

Pros: Good car condition

Cons: Hidden charges (fuel deposit, empty adblue tank)

Pros: The drop off agent was great and helpful.

Cons: They tried to charge me twice for my final payment due at the desk and were very push about buying additional insurance when I had full coverage.

Pros: It`s always easy and efficient using this company and I will recomend this company for others. This is the third time I use this company for the last 6 months.

Pros: Fast ..Easy ..In And Out

Cons: They Were Super..

Pros: all the above

Pros: Nothing. Zero. Hated it.

Cons: The worst hire car company I have ever used. Huge queues, pushy upsell to every single customer (even telling people no breakdown cover was included as standard), clueless employees, no-one to help with questions about car.

Cons: Their horrible behaviour

Pros: everythink was perfect

Pros: friendly staff, good location od the reception

Pros: Pick up and hand back of the car were both handled efficiently and quickly. No problems. The car was nearly new, clean and no problems.

Cons: All was good.

Pros: crew very helpfull

Cons: nothing

Pros: took their time to answer an explain questions..

Pros: Was ok

Cons: Waiting was awful

Cons: I booked an automatic. Attendant reconfirmed automatic. Then only a manual given. A bullshit black smudge on the hubcap was seen as grounds to charge me EUR 250. Criminal.

Pros: There was one sympathetic assistant who apologized for the loss of my luggage while waiting at the counter. One of the guys apologized for serving someone who arrived about 20 minutes after me.

Cons: The rude assistant told me to wait away from the counter, then finished her shift without telling others I was waiting patiently. Then having my suitcase stolen while waiting at the counter. Then being charged over 700 euros for scratches above the lights.

Pros: speed

Cons: there were a limited English speaking staff

Pros: Excellent work guys. English speaking. Polite. Car in very good condition. Quick drop off. Easy way to find the car on pick up.

Cons: The way out of the airport need more signs.

Pros: Once found very efficient

Cons: Extras added on, charge for crossing the border, taking £1400 off my card as deposit it pay the upgraded fee

Pros: Персонал, обслуживание, состояние автомобиля

Cons: Нет такого

Pros: very friendly staff

Cons: Time spent picking up the car, service is very ok, but people who are renting a car not prepared enough

Cons: Record - go claimed that my deposit will be refunded in a month on the return of the car. They charged me for the full tank 110 Euros and they are still not refunded me the deposit for it.

Pros: Cheap prices and good cars

Cons: They are not very helpful and customer friendly

Cons: The lack of staff and therefore waiting too long to pick up and drop off. Also the lack of transparency for €90 extra for cross border charge to Andorra

Cons: Lots of hidden charges!! They charge your card and give no reason as to why - nightmare to get hold of.

Pros: Process is easy and straightforward.

Cons: N/A.

Cons: Record-go charge full insurance without asking. I notice and ask for cancellation of that, they insist to take full insurance. For driving France border Record-go charged 75 €, which is not clearly explain before rental. The picking up time was about 30 minutes. After the charging “extras” they give me the key and send to find the car at parking lot. Nobody explain about the car specipications.

Cons: It would be good to advertise the exact car brand you deliver to the client and not something else.

Pros: It was quite efficient even though no one could do anything about the extra charge and only pointed at small prints

Cons: The fact that there was no empathy. The you versus us approach, sorry but surely feel not like someone you try to collaborate with

Pros: location of the office

Cons: time spent picking up the car

Pros: Nothing. They provided me with a vehicle that had existing body damage (scratches and dents) yet was told there was no existing damage. That was not true. I photographed what I saw, but unfortunately missed a scratch on the driver side view mirror and was assessed damage for that and an administrative fee. This seems to be some kind of racket that RECORDGO runs. That company will never have my business again.

Cons: It was slow and they didn’t take the time for a bumper to bumper check with the customer.

Pros: Rental agent was friendly very good English and was calm and friendly despite lots of customers and lots going on.

Cons: There was no sign on the outside of the rental hut which meant I spent a good 10 minutes wondering around trying to find it. Others in the queue agreed. There was very poor lighting in the carpark which made taking photos of any marks prior to taking the rental rather tricky.

Pros: it was one of the cheapest options available

Cons: car took long to become available. when returning the card I was charged €125 TWICE in my credit card without being informed what these charges were. I send multiple emails but got no reply from the supplier.

Pros: all went smoothly

Pros: Easy friendly straightforward.

Cons: Returning car to the airport was a bit confusing. A clear map to clients would be better as I collected the car in the night so recognising the return isn’t clear.

Pros: Efficient, straight forward, economical. Car smelled good.

Pros: Frien do my service

Cons: Bringing it back to Barcelona airport

Pros: Booked a car from RecordGo thru' Discover Cars. Process wise was a breeze. Picked up Car at terminal in BCN. Everything was smooth.

Cons: Do take note if you did not purchase the FULL COVERAGE! Was assigned a Car with significant amount of body damage. Tried requesting for a change but none was available. Fortunately I took lots of photos and videos of the damaged areas. When returning the car, the staff highlighted that there were damages to the car that were not in their system. Fortunately, I had the photos and videos to proof otherwise. So do be careful. Some of the damage the staff highlighted were even small dinks.

Pros: Terrible EVO5 - take it from the fleet - ugly unsafe guzzler

Cons: Car i booked not available

Pros: The price

Cons: The check in was slow and staff were rude. The oil light came on after 200km and I had to change my holiday plans to see a mechanic. The car was damaged before I collected it but wasn’t noted on the form

Pros: Very fast agent. Parking position.

Cons: 30 days from the drop off i am still waiting the refund of 96 € of the fuel guarantee

Pros: For some reason it wasn't clear to us the rental desk was in T1

Cons: It took over an hour to get served and leave with the car

Pros: Roberto: helpful & professional approach, easy to communicate in English

Cons: fuel bill, needed or not needed, a bit confused

Pros: Excellent service

Pros: Fast and friendly service

Cons: Nothing

Pros: o carro estava em bom estado

Cons: já disse acima

Cons: I still don´t have money back from depozit (3days)

Pros: No hassle

Cons: Hard to find the desk

Pros: Nice people. Fast service

Pros: It was easy and good

Cons: The girl at the desk wasn,t focust on helping us, she was talking to her colleagues about something else while she was helping us

Pros: Very very slow, would have been faster to take the train than pick up the car

Cons: Too slow both ways, no one to easily drop the car off to

Pros: Efficient and friendly

Cons: The car had 12 damages in the paint and sheet metal and the fluid of the front wiper was defect.

Pros: Easy Company to deal with, not looking for problems with car on return

Cons: Nothing

Pros: nothing. they overcharged for border crossing. they didn't fill up the adblue additive. they only wanted to sell additional insurance and not offer any useful into

Cons: how are they still opened?

Pros: Service really was just adequate. Nothing stands out.

Cons: My main concern is their $1,400 hold on credit card for damages since I didn’t take there insurance. Costco credit card covers insurance. The girl at check did not look the car over. If they take any of the deposit it will be a problem.

Pros: Very friendly staff, Excellent car Staff explained everything very clearly regarding insurance and fuel usage.

Cons: Everything was great

Pros: Not much

Cons: Not much

Pros: Low price was a huge factor.

Cons: We were not informed about the necessity of refilling the Ad-Blu and the car broke down on the way to the airport! If something is that important that a car will not run without it we should be told to refill it. The car only had enough Ad Blu to go 500km when we collected it!

Pros: Return was simple

Cons: I had to spend 2 extra hours and $70 retrieving passport- despite presenting national ID, Samebdy should educate RecordGo clerks

Pros: Friendly & efficient

Cons: Would have been better to confirm the car condition on return, quite long wait at the counter although they had 2 helpful staff

Pros: Friendly staff

Cons: Nothing.

Pros: Drop off

Cons: Collection was painfully slow

Pros: This service was poor

Cons: Really poor I assume that they get commission to sell extra insurance if they don't they get nasty this is not d Good the worst experience I've ever had

Cons: Had the rear window broken. The price charged by RecordGo for replacement was extremely inflated ; had no choice (in order to catch the plane) so I had to approve it.

Pros: drop-off was amazing. monies that couldn't be returned quicker than a month were then returned next day

Cons: pick-up was one of the worst service experiences of my life ...and I work as a top Customer Experience Consultant after an early career in business travel at the highest level. A problem with a credit card meant I had to pay the deposit of 1,100 from current account debit card Agent pushing Amex could be used if I paid their insurance of 150 (already paid 50 via Discover) Received car expected after asking, being given an incorrect answer and then following it through to change the vehicle

Pros: Very friendly employee!

Cons: Easy process, pick up and return in the same place, easy to find.

Cons: Tried to add on costs and not explain why, tried to double charge for insurance and lied saying the one already purchased would not cover me

Cons: The car was heavily damaged with the front bumper with cracks and almost falling apart. The agent was not supportive of giving us another car as a replacement, so we were forced to pay for an upgrade

Pros: drop off was smooth

Cons: They are additional charges payable if you wish to not pay the excess when i already paid for this option when booking the car. apprently the waiver is for insurance of the car but not provided by record-go. had to pay £90 more when i already paid this when booking. the car was not clean especially the windscreen.

Pros: Olcsó ár, új kocsi.

Pros: This was a last minute rental for various reasons. Despite that, I was very happy with the range of cars available and the prices were reasonable.

Pros: Very good car condition, stuff managed to work under stress conditions.

Cons: Hiding and selling products (additional insurance) in situation, that I have already paid for such a one. Poor explanation of cost leads to double payment.

Pros: Nice staff

Cons: Pushy selling of extra insurance even when I'd purchased enhanced cover through Discover. No air conditioning, late response to complaint and no workable resolution.

Pros: Great car rental received.

Cons: Still try to pressure into extra insurance, even though I had purchased through broker

Pros: Nothing to like

Cons: Scam company based on tricks, deceits, contracts fine prints and hidden fees & fines.

Pros: Very helpful local staff

Cons: RecordGo was ok,….but booking via their agents was appalling !

Pros: Was quick and easy at drop-off

Cons: Desk service was slow picking up the car. Price v high, but that seems to be standard across rental companies this summer

Pros: Drop off easy and good Nice car

Cons: Price higher than usual Queue time when collecting

Pros: Straight no cheating and fair

Cons: Signage could have been better - indicated that it was separate to general car hire which it was not - just say go to car hire area

Pros: Would not use them again. Very poor service and took more money from is.

Cons: A scam company

Pros: Very pleasant staff

Cons: According to the rental conditions, the fee for crossing borders was €15 per day. I asked to cross to Portugal for three days, and they charged me for all the days of the rental period. With no explanations, no excuses and no will to change this.

Pros: Initial conversations good and the car was nice

Cons: Took about 60 mins to fit child seats, kids were hungry and crying. Just took too long and was hard to speak to people at the car collection point

Pros: Friendly and efficient service, but really hard to find service desk in Terminal 1.

Cons: They only had one agent on duty in busy times.

Pros: Super

Cons: Ook goed

Pros: Everything as promised

Cons: No issues at all.

Pros: Nothing

Cons: I have had some poor car rental experiences in Spain but this was the worst. Budget prices are only achievable by under-staffing but this is going too far. Both check in and check out was lengthy and chaotic. No one was prepared to check in for me. The member of staff on the desk told me after 20 minute wait that it was not her responsibility. The member of staff in the car park then told me that it was not his responsibility after another 20 minute wait. They were under-trained and unhelpful.

Pros: Easy to extend before the trip

Cons: Had to pay $1100 deposit that won't be returned for a month after returning the car. Didn't clearly state that it was manual so only one of us could drive it. Wouldn't let me add a friend unless she was there with me, but we arrived on different flights so it was impossible.

Cons: Slammed us with additional hidden charges.

Pros: They returned the security deposit quickly.

Cons: The long line at the counter. The cost was more than I was expecting from the Discover Cars quote. The radio in the car didn't work and played AM static the entire time which was very annoying.

Pros: The car was nice. People were relatively easy to communicate with.

Cons: The charged me for Insurance without asking me. I had already bought the Insurance when I reserved the car. I ended up paying for the Insurance twice. Also, the line on the counter was not big but I ended up waiting too long. The clerks were not efficient.

Pros: El coche

Cons: Dificultad sobre todo para devolución Un solo empleado para 10 personas

Pros: Good price, fairly quick pickup and drop off. Quick refund of fuel deposit and car deposit

Cons: 200€ cleaning fee for A slightly dirty car…

Cons: too long procedure to rent a car, all information which were already sent via email have to be fill up once more

Pros: Was quick & efficient & was no hard sell of add ons

Cons: Additional fee to take car into France

Pros: Friendly staff

Cons: Lack of checking the car at the start of rental. Although we took photos and had no issues with them accepting dents that were not in the contract

Pros: Drop off was good and quick

Cons: Pick up was far too long. 3 young children and a wait of about an hour. Unacceptable. Was lucky to get a car that was big enough despite clearly stating we needed it for 5 people.

Pros: Simply and straight forward.

Cons: Deduction of Euro 86 upfront for fuel in case vehicle is returned empty. You could had just blocked the amount instead of deducting upfront from the credit card as assurances. The 3,000 km limit should not be applied to longer lease period like more than 21 days.

Cons: after 5 days no confirmation that the deposit is returned to me. no mail to confirm that the contract is completed

Pros: The worst experience I've had renting a car, in park guell they broke the small glass to open and steal inside the car in Barcelona, ​​I called the office and they told me to file a police report and to go back to the airport to that they change my car, because when I got there they wanted to force me to buy insurance 3 times more expensive than the same rental or pay another deposit of €1100 so that they gave me another car with the same contract, when I refused they let me the same broken car

Cons: The worst experience I've had renting a car, in park guell they broke the small glass to open and steal inside the car in Barcelona, ​​I called the office and they told me to file a police report and to go back to the airport to that they change my car, because when I got there they wanted to force me to buy insurance 3 times more expensive than the same rental or pay another deposit of €1100 so that they gave me another car with the same contract, when I refused they let me the same broken car

Pros: Price

Cons: Long time for pick up car

Pros: Nothing. Slow service desk, unprepared reps whose english was very broken, cars that were not fit for the road.

Cons: They provided the initial car that already had a tyre issue when we picked it up and half way to our destination we had warning lights for low tyre pressure. The tyre then went flat overnight. They charged us £350 for the damaged tyre and made us come all the way back to the airport to pick up another car, which had exactly the same issue with the tyre pressure warning lights.

Pros: Nothing

Cons: We rented two times. Once for three and 1/2 weeks then after the cruise for 11 more days. Was treated horrible both times. First time bad but I thought it was just a fluke. Second rental was worse. Never again

Cons: In retrospect, I wish we had insisted on reviewing the contract and signing it on paper (instead of electronically). Apparently we bought a deluxe package we hadn't intended and the overall price was considerably higher. We also did not have the opportunity to inspect the car and indicate any problems noted beforehand. The front bumper on our car had apparently been repaired before and continuously dislodged during our trip. It all turned out ok but we worried about it during our travels.

Cons: They try to push on us a lot if extra feesnand ensurances, and when we try to said no they became less and less helpful. Alod the car had from the firs they oil problems which we wrote an e-mail about and never got any reply.

Cons: At the rental desk, I waited in line for over 45 while others cut ahead of me. Apparently I was supposed to take a ticket, but there was no indication to do so. And why, then was there a line? The counter agent was stressed yet very friendly to other customers. She was short with us. I had to return the car because the key fob didn't work and there was no other way to lock the door. No apologies. The new car had no windshield fluid.

Pros: Car needed oil.

Pros: Quick, efficient, knowledgable staff

Cons: Bad luck maybe, but one tire was leaking slowly and some strange ringing appeared last day on the way to the airport

Pros: Good value modern diesel car

Cons: Long wait to get car over 1 hour. Service light was in dashboard . Outside of car not cleaned.

Pros: Fun agent, easy going

Cons: The line ups. Additional features like Andorra permit could be done online rather than in discussions at the desk.

Pros: Drop off was smooth and friendly. Also on the right spot near departure.

Cons: Difficult to find desk to collect and very, very long en complex collection process (prices/ insurance, etc.).

Pros: Good car, clean

Cons: The delay - paperwork. Surely there must be a better way of hiring a car. Why cant you book everything on line with discovery cars and simply pick up a key and go. There is too much time wasted waiting at desks when hiring cars. If airlines can cut queues surely it is not beyond the whit of man to streamline the rental desk booking process.

Pros: Once I was attended to, the process went swiftly and they didn't bug me about buying more insurance since I had bought it through Discover Cars

Cons: The absolutely long line in the sun outside next to their trailer. They only had two people helping at the counter and they were also leaving the desk a lot to get a car, etc. I still have to wait a month to get my 1100 euro deposit back. That seems like an extremely long time.

Pros: The car and the easy way.

Cons: Nothing

Pros: Friendly and efficient service. Good to get new automatic car with no issues. Easy drop off even in the rain!

Pros: Everyone was great and thankfully spoke English so it was so easy!

Pros: Nothing

Cons: Cobros indevidos sin respuesta. Alto valor por diária extra. Fue estafado por esa empresa.

Pros: Friendly staff. Honest. Overall impression good except for a few logistic issues.

Cons: Impossible to find rental desk from Ryanair arrival hall T2B. First car didn't start - electrical problem - glad it didn't happen morning of return trip. First car had an awful lots of marks on the body which I don't mind except that it felt like I was being setup for the cost of repairing them. When returning, I had to queue behind all the people picking up their cars - it took ages and I almost missed my flight. Need separate handling of returns.

Cons: The car has no brakes! Nobody answers the phone, even the emergency / accident number was always busy or had me endlessly waiting...

Pros: Very unpleasant experience

Pros: Dropping off the car was very quick

Cons: From the very start the inside the terminal desk was false as the desk was closed and moved outside the terminal so we had to walk 8 min trough the rain to find the desk and then we had issues with paying the car rental cost and the excess amount as Record-Go does not accept payments from 2 different credit cards from the same person as i wanted the excess amount to be separated from the cost of car rental for security reasons and complained to the staff about with no reaction or understanding

Pros: Correct

Cons: Nothing

Pros: nothing

Cons: 2 hours of waiting in line for the keys in Barcelona airport, and no information at all from the staff at RecordGo.

Cons: I would not recommend Record-go or Discovery Cars (the intermediary) because of the following reasons: - the office was hard to find (it was not open at 10 am, and had to go to the pick-up area of to find), - The condition of car: It was scratched, dented and had broken and unfixed parts, dirty, warn out (steering wheel was peeling off), showed service engine light several times right after I picked it up - Long pick up and drop off lines - The agents were inattentive and disorganized

Pros: Car model itself

Cons: 1,5 hours to get the car, bad attitude, hidden fees, do not know when I will get my money back.

Cons: extra charge for France

Pros: A day before dropp i fill the fuel tank full. And only drive to airport thay charge me 30€ becouse it is not same day !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: Efficient and professional

Cons: Finding the location at Barcelona T1 which was closed with no proper signs to guide me to parking location

Pros: Very bad service

Cons: Very bad service

Pros: It was discusting what they behaive when i drop off car. I dis full of benzin they asked me receipt where i made benzin full. And they said no we don’t accept you will pay penalty after i took car and go back take more benzin from 3 km away benzin station but already was full just i put extra 4.80€ benzin. For that amount you shouldn’t do this behaiving.

Cons: No

Pros: The airport desk was closed and no-one answered the phone numbers supplied. It was stressful finding the correct location in the multi storey car park. Then I waited over an hour to collect the car.

Cons: The service was polite and efficient once I was served.

Cons: very long wait at pick up Attempted to charge me another 95 euros to clean car on return which I did myself in 5 minutes without tools Still waiting for reimbursement of fuel deposit AVOID!!

Pros: Good and clean car!

Cons: No answer on my email!

Cons: the only drawback was the 1400 euro deposit and the way insurance was arranged. I would appreciate if RecordGo would deal with insured damage if I pay for the insurance

Cons: 45 minute wait time for collection and 30 minute drop off Small damage all over the car and engine management light on

Pros: friendly

Cons: car had scratches and dents that weren't detailed on rental agreement

Pros: Lady behind desk was lovely (wish I could remember her name). Superb job

Pros: Can't fault the price, £44 for an Astra estate for 6 days

Cons: Long queue to pick up and return the car No snow chains available as an option (have had them a number of times from other companies in Barcelona) Staff sullen and disinterested

Pros: ------

Cons: Najgorszy był nieprawdziwy protokół wydania. Gdybym nie udokumentował stanu samochodu - to straciłbym cały depozyt. Byłem świadkiem obciążenia innego wynajmującego za uszkodzenie, którego nie mógł spowodować było ono w środku obszaru zniszczonego w ramach uszkodzeń udokumentowanych w protokole wydania. Zalecam dużą ostrożność. Ponieważ nie zwolniono blokady depozytu to boję się o pieniądze. Przy odbiorze pracownik pomimo stwierdzenia, że wszystko jest ok - odmówił odnotowania tego w dokumentach.

Pros: Nothing

Cons: Too much hassle, going from one office to another (time consuming), not having the car there waiting for us. Not being clear enough about the up front deposit of 2,000 EURO's, not clear enough on location, a map would have been far better than bad English instructions. Waiting far too long to get the paper work, only one person on the desk and then having to walk back to where we came from to go to the other desk. The minibus was full of dents, scratches, broken rear bumper etc

Pros: Nothing

Cons: Very unhelpful and not very friendly staff with huge Cash Sum taken for Deposit from my Current Account.

Cons: Car was old and many dents and scrapes

Pros: Fast drop off and simple.

Cons: It was a very large deposit 1400€ and they said it wouldn't come back to me for a month! That is a bit cheeky.

Pros: Easy to access

Cons: Nothing

Pros: Easy to find drop off efficient and quick

Cons: Pick up was too long and the process muddled

Pros: Car was pretty tired and the back seats were a mess.

Cons: Nearly missed my return flight trying to drop the car off. Only one guy at the desk and a queue around the block with others returning cars and collecting cars. Over 70 minutes waiting.

Pros: New, good car (Seat Arona 21). Hard to find the office because they have moved, but that wasn’t an issue. Friendly staff.

Cons: Passenger air bag was switched off. I looked through Seat forums to find a way to turn it on but it is impossible without visiting official service. Car had no liquid for windshields and no carpets.

Cons: I like nothing, the asked for a different price. And asked to pay 300€ more than the price the voucher said.

Pros: Nice clean car in good location

Cons: Collecting car takes a long time. They are parked in very dark car park so not easy to inspect car. Car was not full of fuel. Car was smaller than one we had booked.

Pros: That it was in terminal or the carpark at least, made it much easier to find. The car was better than expected. Eventually good customer service after a long wait at pick up

Cons: Lack of staff. I've been short changed by about £5 on the petrol. They didn't refund as much as they took.

Cons: There was no spare wheel in the car, the company said that this is a common practice and since I am not certified I am not allowed to change the wheel to a spare one and I have to call the service, but it seems to me that this is not normal.

Pros: They were so so so nice!!

Pros: The car was very fine and clean, easy to pick up and easy to return, and we got the rental of the car at a very good price. I can recomend Record-go and I will also rent at Record-go next time

Cons: Everything was perfect and all agreements on refund of deposit and petrol outlay were complied on time

Cons: The attitude of the staff when returning the vehicle and now I have been charged even though nothing was authorised or reasonable

Cons: Didn’t accept my rental because I had a Revolut (visa) card

Pros: Friendly staff, quick service.

Cons: The car was a little damaged when we picked it up at the location. We took photographs and showed the damage to the guy working at the time. He sad he would put this damage report in the report with the car. Up on returning the girl how was working then sad that this damage was not reported in the file. We had to show the picture to clarify that this was done before we rented the car.

Pros: They propose a better car category with the same price. Car was in perfect conditions

Cons: It was very hard to find a rental desk with the description was provided. It took around 30 mins to drop off the car, which was kind of unusual because you don't have much time before the departure.

Pros: Good price, office in Barcelona airport

Cons: Office not easy to find, one dropp off point was closed without any notice, quite long period to contact support

Pros: Quick

Cons: car was dirty, required AdBlue half way thru hire, airbag warnings came on all time

Pros: Friendly and efficient

Cons: Directions to the pick-up pony at Barcelona we’re unclear. A simple- hire car parking lot direction would be easier.

Pros: Great price and friendly staff

Cons: Had to wait in a queue for around 50 mins to pick up car and it took a long time to find the hire company

Pros: Good value and ease of rental.

Cons: Poor signage

Pros: The price of the car (excluding insurance)

Cons: Front desk people response and was searching for the desk. I had to pay more for the fuel as it was not full..but I was told that I need to give full to get my refund.

Pros: They scammed our money, we have to report to DPA and Customer protection

Cons: Their attitude and how they didn't disclose no return policy

Cons: Too slow when picking up the care

Pros: price was good

Cons: - car had very many scratches, it was good that I made photos before picking up the car - they do not issue paper contract and I didn't receive electronically neither - lady at drop-off was not very friendly - long queues at the office, only one agent is working at time - they charge the deposit for full fuel tank (mentioned in rental conditions, but inconspicuously) and ask to bring back a ticket from the fuel station

Pros: So friendly! No wait!

Pros: There wasn’t anything I liked about the rental counter service.

Cons: Agent did the usual attempt to sell me additional insurance I didn’t need (I had already purchased full coverage online). The entire pick up process took over 30 minutes.

Pros: So friendly and easy

Cons: Nothing

Pros: There was no way to contact the company to inform of our delayed arrival due to traffic jam and we almost were charged for the extra 1hr even tho we spent a long time trying to contact the company.

Cons: The staff at reception was unwelcoming and abrupt.

Pros: Overall really good, no problems

Cons: Took a lot of time to get the car Super expensive full insurance which we didn't take with them because of that

Pros: Reasonable price, easy to upgrade the car with small fees.

Cons: Electronic copy of agreement difficult to read before it signed. When you call to the office, automatically replying only in Spanish.

Pros: Quick enough to get you on road

Cons: Well they offered either to buy insurance (which costed more than the hire price of 6 days) or deposit 1400 euros which not every one has... This wasn't mentioned at the time of booking. Furthermore they took fuel deposit up front and also the service advisor didnt feel he wanted to help you even to point to the car....

Cons: too long to pick up and drop off

Pros: Carlos !!

Cons: nothing

Pros: Не нашёл это.

Cons: Много чего было сделано плохо

Cons: Took over 1 hour to get the car from the desk waiting in line

Pros: Inexpensive when compared to other firms. The ease of cancelling if plans had changed.

Cons: Hard to find. Didn't know where to return car to.

Pros: We had a problem with the car and the Record-Go service was quick, easy, friendly. Brilliant

Cons: The pick-up at BCN airport. The queue was long and everyone took ages to hire the car. Even with a straightforward, problem-free hire, my process took 25 mins once I got to the front of the queue. So, even with four agents, the process was slow. The solution is to speed up the actual hiring process. The whole transaction should take 5 minutes. Perhaps ask people to fill in forms while they are in the queue.

Pros: Fast drop off. Good location, once you find it. The instructions are not the best.

Cons: Slow pick up. Not enough operators. Can only assume that they were spending time on selling insurance products.

Pros: The pick-up of the car, was ok, good car.

Cons: Extra charges, they charge me £80 extra after a month of rental for vacuum cleaning the carpets. Also, the full to full policy is only valid to them IF you load petrol 10 KM from their offices !

Pros: The car was in great condition and very clean.

Cons: There was only one attendant at the RecordGo kiosk and some people took over 20 minutes to be served. The process seemed very long winded and our details had to be manually copied over from one system to another which would explain why it was so slow for other customers in the queue before us.

Pros: El coche era híbrido

Cons: Dicen que aceptan Mastercard Visa y débito pero resulta que no trabajan con Revolut que es Visa o Mastercard y si no tienes otra tarjeta pues ya te quedaste sin coche. Solo atendían en terminal 1 por COVID y no te avisas. El servicio súper lento 30 min para recoger el coche (otros 40 min peleando el coche por la tarjeta) y la devolución 30 min. Al final en ves de recoger el auto a las 11 salí hasta 12:30 y ni me quisieron modificar la hora de devolución cuando los que tardaron fueron ellos

Pros: Good car and price

Cons: RecordGo agent gave me 3 numbers of DiscoverCars to all, Spanish, US and UK number. I could not reach you, they told me you were the only one who could make changes to my reservation. It was SUPER frustrating experience to be cought in the middle of RecordGo and DiscoverCars, each of you telling me to contact another in case of delayed pick up. Horrible communication on your part.

Pros: Nothinghand over

Cons: First they did not care about customers in line waiting for beeing attended. Second they did not hand over car.

Pros: Fair price-car rate

Cons: They provide a wrong adress for picking up the car and delivery

Pros: Nothing special

Cons: Long queue at car collection desk, it took me more than 1 hour and Vendor has some unfavorable policies to charge more like - They forced me to use the same card for security deposit and car rental charges, I wanted to pay the rent charges in cash but they didn't accept and this is not mentioned in any policy. - They asked for 9 EUR / per day in case I want to drive out of Spain which is unjustifiable in case when I'm returning the car to same location from where I collected.

Cons: They didn't recover my deposit

Cons: difficult to find the location office, absolutely nothing similar like in description where to find it. I called at least 8 times, 6 of which was auto-respond. finally i was told to go to the place which was 500 meters away. the girl at the office was most unfriendly and not polite i have ever met.

Pros: Both Angel and Lidia were excellent at dealing with my requests and deserve recognition for the service that was offered

Pros: Nothing. They are horrible.

Cons: They charged me for mistakes made by DiscoverCars and insisted I was not secure in renting through DiscoverCar.

Pros: Helpful staf

Cons: Charged deposit, despite of the full car insurance.

Pros: efficient, as advertised

Cons: Service is fine. Pain in the ass to find the place, especially for a first timer like me

Pros: Nothing

Cons: RecordGo's contract is predatory, their service is poor, and within 5 miles of driving off the lot the oil change and inspection lights came on. A few miles later, on the same day, a tire pressure warning light came on. When our car was broken into and our stuff stolen, not once did the RecordGo people show any concern. They went straight to the contract and assessed an inflated price for repairs and an administrative fee of 50 euros. It seemed as though they wanted damage to collect addl fees.

Pros: Nothing.

Cons: I did not like the “couldn’t care less” attitude I was faced with when picking up the car on the afternoon of the 26th July 2020.

Pros: Nothing

Cons: Far, unhelpful

Pros: Very quick collection and drop off. They spoke perfect English. Great covid protection measures.

Cons: Clearly needing to get the shuttle over to the location is more difficult.

Pros: The price was very fair!

Cons: It was impossible to find where to go on exiting the. Car park it took 2 hours from the flight landing to getting the car. When we finally got it everything was fine

Cons: Not ordered car, different. No good working aircondition. Not good pickup from and to airport. Very bad company. Cost different as was agreed. Never again thru this company.

Pros: helpful staff. spoke very good english. quick & smooth transition from airport to driving away.

Cons: Wasn't clear where to go from departure lounge to the pick up transfer point. If you just said find the mini bus / taxi rank 100 yards from the exit we would have found it instead of looking for G carpark ?