Record go at Barcelona Airport

Pros: Employees really try to be helpful, and the car was fine.

Cons: The pick-up is excruciatingly slow. They also try to pin damages on you that you didn't do.

Pros: Conveniently located, no queues or waiting around

Cons: 1. Chaos w organizacji działania punktu, 2. Mała liczba pracowników w stosunku do liczby stanowisk 3. Powolna obsługa, czyli lekceważenie osób w kolejce 4. Firma to wirtualna marka, nie ma swojego loga na lotnisku 5 koszty najmu

Pros: No comment

Cons: I didn’t like at all Rude service and not helpful

Pros: I could drop the key in a box and NOT have to deal with their incompetent employees

Pros: Ease of use, very kind agents at the stands. Selection of car as ordered.

Cons: Very long waiting on the airport stand(3hrs) without any information.

Pros: It was cheap but NEVER again. Pay more for Gold Cars. They were shocking in pick up. 😡 2,5 hrs of holiday wasted stood in airport.

Cons: Pick up was a farce.

Pros: The agent was helpful and professional. The car/contract was slightly more expensive but the zero excess was what I was after for peace of mind.

Cons: Extremely long wait (>1hr) to pick up the car and then it was not ready for another 30min and had to be eventually changed. This is quite unacceptable and will not be using RecordGo in the future.

Cons: We were charged for minimal scuffs on the plastic part of the rear fender

Pros: Nothing

Cons: I had to wait 90 minutes to be attended as the agents spend most of their time trying to convince the client tp hire Record go insurance. When you refuse they get rude and they send you over the car park office where they don't even look at your face when they talk to you. Definitely the worst customer service ever seen

Pros: I was provided with a (almost) brand new car that was in perfect condition and incredibly clean.

Cons: The agents could be friendlier and it is unclear what you are supposed to do if there is nobody at the reception. The waiting area in the car park is small, incredibly stuffy with no signage about what to do. When I collected the car, I was given the key and told the bay number. The number was wrong, so I went back to the reception and was just told to search along all the rows until I found the car. I think the agents should have been more helpful as it was their error.

Pros: Explained the contract well

Cons: We stood in line for 40 min to be told we need to go into the other line so should have better signage-the machine line was for people that had the insurance contract with Record Go

Cons: Too busy, too many cars rented for the same time. 2+hour wait to collect. Wait to drop off. Rude staff.

Pros: Everything was fine and very fast.

Cons: Despite having full insurance from Discovercars, I had to block the full deposit amount, as a reduced amount is only available if you purchase insurance directly from the company.

Pros: Nothing I can say is positive.

Cons: Took an hour to get the car. Not what I requested or even close. Car far too big for Spanish city and town. Couldn't reach the phone number later to see if I can change.

Pros: Good car at a good price

Cons: The agent’s manner and the long waiting time to pick up the car.

Cons: Very unhelpfull, ignorant. I asked to speak to manager, no. I aksed for empmoyee ID or name, no. Instead I was called "rude, disrespectfull and racist" and managment canceled my booking. I asked them to speam Disciver cars, no. I asked them to speak to call center lady, no. I askes them to provide papwr, proof od canceling my order, no.

Pros: Value for money, OK car

Cons: Speed at the pick up desk - took so much time. Of 4 counters only 1 was served, even it was in the middle of the day

Pros: Quick and efficient. Did not try and force me to buy the extra insurance which I often find they try to do at the counter

Cons: N/A

Pros: Good service

Pros: Record go tricked me and effectively charged for fuel even though the car was full at return

Cons: Record go tricked me and effectively charged for fuel even though the car was full at return

Pros: Polite service and nice quality vehicle

Cons: Took over an hour for car to be ready when we picked it up (we arrived at the time we had booked) The only drop off/pick up point listen on satnav was the one at the other terminal. There is one at both

Pros: I liked the new car

Cons: - I arrived 30 minutes early for my reservation. The agent refused to attend me until the exact time my reservation started. By the time I came back, 10 min early, there was a long slow queue to be attended. I had to wait in the line 20 minutes to be attended. - The car was supposed to have full gas deposit but it was not full at the time of picking up. When I informed the Record Go personnel, they said they could not do anything about it. They instructed me to send an email to customer service.

Pros: What took from my account 164.37€ overcharged?

Pros: Nothing

Cons: Scamming customer without paying for their insurance as their business model. Absolute disgrace.

Pros: Great selection of car - they exchanged my car swiftly when I needed a different model

Pros: They told me at the office the full cover is not from record go is from the discover cars and i have to pay 1800 deposit.

Cons: The car was dirty and lots of scratches and collision damage which i have to record all of them myself with full cover. Pure services on both company's. I don't recommend either of them.

Pros: We got a brand new toyota c-hr hybrid. Nice experience. A bit underpowered but anyway really nice.

Pros: Molto precisi, tempestivi e cordiali

Pros: Service was fast.

Cons: We did not receive car which we have ordered, but some chinese brand and bigger than wanted. Not good when you plan to drive in the city. We were not informed in advance about 100euro deposit for petrol. You never know if already existing demadge will be assigned to you because no comment check on pick up.

Pros: Fraud company

Cons: No car was available at the agreed collection time. We waited over 30 minutes while they tried to find and clean a vehicle. The booked car (or similar) was unavailable, and we were offered an automatic instead of the manual we had reserved. Existing damage was not fully recorded on the contract. On return, they charged us €235 for a small scratch that was already there, and the inspector was rude and refused to listen. This felt like an attempt to unfairly charge customers. Very disappointing

Pros: no issues or surprises, nice car and in good condition, friendly staff

Cons: waiting in the pickup as only one agent at that time and a few other customers ahead, then also on getting the car key as staff busy with another customer. It's dark to review the car and take picture

Pros: Everything was perfect. The agent was kind and efficient. Everything was clearly explained.

Cons: Everything was fine. No complaints.

Pros: Friendly staff

Cons: Slow pick up and a different car than booked. Really large car was the only manual option that we had to pay more for!

Pros: They give me the car. They offer me a 60 euro insurence instead of blocking 900 euro.

Cons: They ask 79 euro for full-fuel tank insurance, if I didn't have this money they will don't give me the car. This was not in your rent document. Also : the dropp -of was very tidious as in BarcelonaT2 is very hard to find the entrance. The Record-Go agent was very rude when I ask him for directions.

Pros: Già risposto con la prima domanda

Pros: everything was great

Pros: I was a bit apprehensive after reading many negative reviews, but everything went very well. We even got a bigger car than the one we booked, and the fuel deposit was returned after one day and the car deposit after a week. I recommend it.

Pros: Book direct with rental company avoid third parties

Pros: Great from start to end. Quick pick up, speedy drop off fantastic car

Cons: Record go in Barcelona are now on car park still it took us while to locate it and we had to wait few minutes for our slot (we arrived hour early and had to wait hour, but that's understandable). Car was better then expected. Everything was explained clearly and drop off took 5 minutes. Few days after and all the refunds are in my accounts (petrol and insurance). Would use them again

Pros: They have pretty high drop off speed. I rented many times with them and haven’t had any conflicts.

Cons: The agent this time was not very polite on the car pick up. And also she didn’t know the rules about Ukrainian driver license and Spanish residency laws.

Pros: Amazing rates, located in airport terminal, fast procedures, kind staff.

Cons: I booked an economy car and I was given a large Chinese-made SUV which resulted being too big for my needs and very fuel inefficient.

Pros: Sorry for booking this company.

Cons: The staff were very very rude. The car was dirty. Wiper blades were torn and didn't clean driver side of the window. The tank was not full.

Pros: Nothing

Cons: They where nog helpfull at all

Cons: The car was banged up

Cons: very rude agent. Car was already gone and we needed to either wait 2 hours+ or pay for an upgrade. Even though we were 75 minutes late due to the plane late arrival. Agent said we had to wait 1 hour for the car to arrive and then for cleaning because we were 1 hour after pick up time. Even though the contract says they will garantuee the car for 6 hours. Only way we could live with our infant child was pay extra for an upgrade. Very rude agent.

Pros: I asked for small car and get a big one. I asked for small car vecause of the narrow roads on my trip. The fuel consuming was very high. The car has no carpets The driver base carpet has a big hole. And I arrived on time 6 the car was not ready at all. If it was on the opposite side i should pay for being late for sure. When i got the key no one come with me in order to see if there are defect on the outside of the car. We didn't have a spare wheel so if we had a puncture in one of the wheels ?

Cons: They were unpleasant at all. Didn't apologized for the delay.

Pros: Good choice clean car

Cons: inconsistent approach to the inspection and condition of car at pick up and drop off.

Pros: Very efficient

Pros: They were polite and professional

Cons: It took almost an hour for me to get a car.

Cons: They propose it own total comfort premium because as they sed full coverage was not complete to feel safe.

Pros: Nothing. The car was the worst I have ever driven. Every setting aircon, radio, driver alerts etc had to be done via a large touch screen. Android auto had glitched - it would not automatically reconnect and sometimes the map reverted to 'North' up. It took nearly 1 hour queuing to get to the desk to arrange the car. It was impossible to find the entrance to the drop-off point, there being no signs at all showing the route to Record Go..

Pros: Easy drop off and helpful agents

Cons: Some hidden charges

Pros: Easy to find

Cons: Car condition

Pros: Not a lot!

Cons: The list is extensive.

Pros: Drop off agent was really friendly.

Cons: The pickup location was badly signed. Agents were unhelpful when the ‘wrong’ location was reached (these were record-go agents) Directions to the drop off location were poor and made the pick up and drop off extremely stressful.

Pros: New Jeacoo7. Very good car

Cons: Absolutely terrible. Kept waiting in the hot Sun for over an hour for the keys for our car. The aircon in the car was then terrible. My baby got heatstroke. Horrendous experience.

Pros: Very easy and quick

Pros: They were excellent to deal with. Fast and no messing around. Did a check over of the car on return and were easy to deal with. I would recommend

Pros: Polite and helpful staff, don't try too hard to.push their insurance, competitive prices

Cons: Can improve the cleanliness of cars, the office is currently in minus 1 parking making the que without air-conditioning a torture

Pros: The car itself was perfectly fine. It was a basic Fiat Panda that ran without any issues. For the price I paid, it was reasonable value and met my expectations in terms of functionality and affordability.

Cons: The pickup experience was frustrating. The rental location was not in the terminal but in a distant car park, with no prior directions or signage to help. At the desk, there was only a note saying the rental location had moved with instructions of where to go. The queue was very long, and the check-in process was slow, with staff more focused on chatting among themselves than helping customers. There was no acknowledgment of the wait.

Pros: Helpful staff, quick and easy.

Cons: Hidden fees - daily fee for going to another country + not accepting Amex. Became very expensive in the end.

Pros: They upgraded us to a larger vehicle but the air conditioning didn’t work and it had an oil engine warning. After a week of our trip we exchanged for another vehicle in Seville but it set us back half of a day.

Cons: The drop off instructions were non existent leafong us to go to three different locations at the airport which was very stressful.

Pros: good vehicle and great return service

Pros: Well explained and easy to find car

Pros: Nothing, will be avoiding from now on

Cons: The customer service, the way they treated other customers, the wait time to pick up the car, the difficulties in finding them, not being at the designated floor like every other rental company, the condition of the car, the tyres were low and needed pumping which was very dangerous, the fact I didn't get the car or gear type I ordered. Just a complete mess

Pros: Friendly helpful at present at pick up

Cons: 2 terminal hand over possibilities Chose wrong one This is quite a delay Maybe this could be clarified? Would help if you are not experienced

Pros: Pick up is quite fast. They don't push extra insurances. Reasonable prices.

Cons: The car was badly damaged (this time). Usually the cars they have are great. Extra driver is expensive

Pros: it was fine, however we were expecting a smaller vehicle, the suv size made parking somewhat difficult

Cons: the line in the terminal for picking up the car was extremely long which was frustrating after an overnight flight

Pros: The car was clean and very pleasant to drive.

Cons: - office difficult to find - waiting time for getting the car. Too many employees hanging and joking around, while clients are waiting.

Pros: Quality of the car

Cons: the company penalized me on 400 euros for crossing the borders, which I informed I was doing. I will never rent with this company again.

Pros: Old broken car!

Pros: Speed and no nonsense approach when dealt with face to face.

Cons: Phone service.

Pros: 1. Good price, 2. Staff attitude when returning the car 3. The car is in the airport

Cons: 1. Received different car,. ordered SUV, recieveed private. 2. the receptionist lady at the pick-up location was horrible, really bad attitude. 3. was very hard to drop off the car, had to get in and out the airport 3 times to understand the specific entrance for the rentals parking lots.

Pros: Accommodating agents

Cons: As stated, did not get careful notation of previous damage to the car on rental slip.

Pros: No hassle. I got the full coverage. The car had scratches outside but if you get full coverage you don’t have to worry about anything.

Cons: For the price, it was decent. I chose the no-deposit option, which made things quick and hassle-free.

Pros: fast pickup and return.

Cons: agent was talking very fast with many details and tried to scary me with owfull possible scenarios that will not buy insurance although I have explained that I already purchased coverage from discovercars.com

Pros: Nothing

Cons: Filthy car inside and out Reversing camera fitted upside down Awful to drive with zero power for the size of the car Hole in driver side footwell I could go on but there's probably no point.

Pros: I liked everything very much

Cons: I would ask to leave napkins in the car so that you can wipe dust and, for example, glass ;)

Pros: Fast pick-up (incomplete inspection)

Cons: They are liars and scammers. They do not do a proper inspection, leaving them open to pass charges to customers and they refuse to reimburse gas deposit. Also I believe their Google rating is based on fake reviews.

Pros: nothing

Cons: everything from pickup scam where I was kind of forced into another insurance upgrade regardless that I had one, car condition was absolute disaster with warning light, scratches, damages and no road legal kit

Pros: A well organised no nonsense approach

Cons: nothing to say here

Pros: Reasonably efficient pick up and collection. Drop off was quick and deposits have been returned already after just a few days

Cons: The car was damaged at the front on the opposite side to that indicated on the damage plan. The dented panel had obviously damaged the windscreen washer bottle which would no longer hold any fluid.

Pros: quick refund of the deposit after the end of the car rental

Cons: Terrible car. On the verge of being unsafe.

Pros: English speaking. Helpful-ish

Cons: I had to take my own photos to establish the condition on pickup. The car was in a dark car park and so difficult to see marks (of which there were many). I missed one and got charged for it on return. Dodgy.

Pros: People were nice

Cons: We had to change 3 cars- cars were not in driving condition

Pros: The primero is unbeatable

Cons: A lot of damaged are not documented. But with photos the return didn't made any problems.

Pros: They didn't charge me for damage I didn't do. I used ClickRent before and they stole €1000 from me. RecordGo were much better, no false charges. Thank you RecordGo!

Cons: They didn't charge me for damage I didn't do. I used ClickRent before and they stole €1000 from me. RecordGo were much better, no false charges. Thank you RecordGo!

Pros: Bad service Never again

Cons: Over charging!!

Cons: Auto z brudnym bagażnikiem w piachu, noszące ślady szkód parkingowych. Obity zderzak chcieli nam przypisać, na szczęście mieliśmy zdjęcia z chwili wypożyczenia. Długi czas zwrotu kaucji 30 dni, depozyt 900 euro plus dodatkowa kaucja ok. 100 euro na poczet paliwa. Próbują w ten sposób zmusić do wykupienia dodatkowego ubezpieczenia u nich

Pros: Drop off service was easy and staff were helpful and hassle-free.

Cons: Payment was taken very quickly and I was charged €40 extra for being held waiting past 11pm. Turned up on time but the staff delayed processing the 2 people in front to take me past 11 and then charge for out of hours service. Also given a hard sell about extra insurance I needed when I had already paid for full insurance through discovery cars. Threatened that unless I paid the extra cost, they would cancel the booking. To save myself stress I just paid it as I still had a 2 hour drive ahead.

Pros: Need to pay extra fee to cross border

Cons: Slow return of deposit

Cons: The agent was rude and quoted new terms that weren’t included in DiscoverCars T&Cs (wouldn’t let us pay for Children’s car seats on a debit card, and then put the deposit on a credit card) apparently it all had to be on one card even though it was two separate transactions. The car it’s self was poor - we booked a well known SUV and got a cheap brand we had never heard of (SWM), one of the headlights didn’t work, no screen wash. They didn’t care when we returned it.

Pros: Friendly staff member who helped me change the original car

Cons: Waiting time too long

Cons: Not possible to extend the rental

Pros: Efficient pick up and drop off

Cons: The car showed a message all the time saying that a revision was pending; about 100km after starting the rental, an alarm sounded prompting us to complete the refrigerator liquid, which we had to do immediately, because its level was really low. Last but not least, we had to change all our trip plans, because there was a limitation of where the car could go (only Spain, Andorra and France), but this had never been stated in the reservation docs - this information only came out at pick up!

Pros: Nothing, just a disaster from start to finish of collecting the car. Recordgo went out of their way to charge us for everything possible. They committed via email to a free car seat then charged me £120 for it. They at no point informed me cross boarder charges would apply but again sacked another £160 onto the bill. We are in debt as a result of this awful experience. The customer service was appalling! The car condition was absolutely horrendous, it was smashed in, we were embarrassed!

Cons: Nothing, just a disaster from start to finish of collecting the car. Recordgo went out of their way to charge us for everything possible. They committed via email to a free car seat then charged me £120 for it. They at no point informed me cross boarder charges would apply but again sacked another £160 onto the bill. We are in debt as a result of this awful experience. The customer service was appalling! The car condition was absolutely horrendous, it was smashed in, we were embarrassed!

Pros: * friendly and professional staff * no surprises or issues, so a company to trust

Cons: * process to collect car unclear (location office changed from last time) * unclear were it was the box to drop-off keys * car had a strong smell of fragrance cleaner and smoking (please, don't use fragrance cleaners and penalize costumers that smoke in the cars) * trunk tray was broken

Pros: Pickup and drop-off was very easy and staff were helpful.

Cons: Car had no rear view camera and was quite basic. Oil change required message came on halfway through the rental period. Odometer and trip mileage indicators not available.

Pros: Ease of picking up the car from Barcelona Airport’s

Pros: friendly staff

Pros: Marie-Grace, the agent was very professional & lovely .Everything was explained correctly. The car was perfect.

Cons: The rain made the car difficult to inspect, but only the scratches recorded were actually on the car

Pros: Very Simple, but read the rental requirements (especially international licence)

Pros: Kind and professional staff. Good price during low season.

Cons: Pick-up time was a bit longer than usual, still good compared to others.

Cons: The pickup papers were stating that I am getting faultless car. But in reality it had around 10 scratches and dents of different sizes (up to 10centimets long). The car was filthy outside including vomits on the front bumper and lots of bird shit in the back. Agent at pickup was rude and did not have time to inspect the car nor to talk to the DiscoverCars service, nor to sign the damage list that I've updated. There was no tire rapair kit not spare tire despite it was listed. Scammers!

Pros: Excellent

Cons: Excellent

Pros: pick up the car at the airport itself, you can pay and give a deposit with a debit card, you can even reduce the deposit for an additional fee

Cons: big crowd when picking up the car (even though three people were working), we waited for about an hour

Pros: car was in good condition.

Cons: agents not that friendly, the fees taken up front by Record go was surprising, read the fine print before going with this company, very slow to return your money once auto is dropped off in good condition.

Pros: Good price, easy proccess, car rental agents was very nice and provided all the necessary information

Cons: everythink was ok.

Pros: NOTHING! Everything was wrong, i am not kidding. I did booked FIAT 500X (SPORT COMPACT CAR), and they gave me (witn no option to change untill i buy extra insurance from them) they gave me PLASTIC CHINESE CAR, that gets broken after 4 days......

Pros: friendly and helpful staff

Cons: Record -go has changed the parking place without informing me. Having short time before boarding I got started a bit nervous , where they are? I should be informed upfront to avoid stress

Pros: good, convenient, fast enough, friendly

Pros: La voiture été très sale ,intérieur les vitres et extérieur. Personnel très sympathique

Pros: Friendly staff

Cons: Some confusion at turning the car in and threat that we could have been charged a cleaning fee for the sand on the floor. We were not charged, but the car was not that dirty so it is disappointing to hear things like that since I presume some clean has to happen between customers anyway

Pros: nothing

Cons: - not in time delivery - no clear information - poor & unfriendly service

Pros: Service and quickness

Pros: Toyota Yaris Cross was a fantastic vehicle!

Cons: They had us pay 200€ for cross border paperwork to enter Portugal but upon arriving and leaving Portugal we realized there are no border guards so I am not really sure who the paperwork is even for.

Pros: Nothing

Cons: Horrible customer service, they have re-rented the vehicle that contains my spouse’s wallet twice since “promising” to check under the front seat for it. They would not contact the renter who rented the car 20 minutes after we returned it o that we could ask them to look under the seat.

Pros: Efficient service, trouble-free refund of the deposit, the car was in very good condition

Cons: When I got to the rental company to pick up the car at the airport, it turned out that the reserved economy class car was not avaible. Only higher class cars were avaible. Since there were five of us, a cheaper 4-seater car was out of the question. I was forced to rent a more expensive car, which cost me 10 eur more for each day of rental. Since the reserved car was not avaible due to the fault of the rental company, a larger car should have been made avaible at the price of the reserved car

Cons: The pickup took over an hour of waiting. The process itself included filling out a form with a pen - with information already provided through the online booking. It took forever combined with a lot of other typing by the rental agent. A rental company in 2024 should have more digitalized processes and have a focus on optimization.

Pros: Friendly staff

Cons: Nothing

Pros: Our renting experience in general was very good.

Cons: The pricing was not altogether clear. Also for some reason Revolut card was declined to be used for renting.

Cons: Everything. No service at all. Car full of scratche and otter damages. No damage report. We should just take pictures and oversat one, so extra charge.

Cons: The dropping off: guy spending too long looking for ( non existence) faults

Pros: The agents in the garage at rental and pickup were helpful. They helped with Android Auto, with language selection in the car, were quick to review on return and had senses of humor as well as being helpful. After the rental desk, the garage helped us get good attitudes back

Cons: The rental desk hard core push to sell us their insurance when we had coverage from Discover. There needs to be 'truth in advertising' about this -- either the insurance from Discover shouldn't be offered if it isn't 'full coverage' or the rental agents should not make clients fearful of renting the car because they didn't use RecordGo insurance

Pros: They were honest and advised us of our rights and responsibilities.

Cons: Wait time at pick up. Too few staff members but ones working were doing great job.

Pros: Price was good. Quality of car.

Cons: It took ages to collect the car. It was also impossible to call RecordGo. I wanted to extend the car rental period, but I couldn't get through to RecordGo.

Pros: They were helpful when our car broke down in Valencia even though to get replacement car took over 2 hours as the agent waited for approval from Barcelona. It caused late check in for our hotel in Barcelona.But replacement car was really good.

Cons: When they gave us the initial car it was in horrible condition.All scratches, back doors dented heavily.When I asked for different car they refused and after a few kilometers of driving there was a strong smell of burning which probably caused the car break down in Valencia.Luckily it happened just after leaving hotel so we got help from hotel reception.Can think of scenario if it happened on busy street or highway.It was first time happening with rental after 30 years of travel with rental.

Cons: Staff not very helpful and car was heavily smoked in.

Pros: No way to get in touch with you after I paid for a rental vehicle

Cons: No email or phone number to call.

Pros: The pricing is quite reasonalbe, if you rent with a detuctible of over 1.000 euros. If you want it all covered, then the price is quite higher.

Cons: The two times I picked up a car, there was some technical deffiency with the car.

Pros: Nothing. Car has a lot of damages

Cons: Car was not ready

Pros: My car was upgraded at no extra cost

Cons: One of the tyres had a very slow puncture. I had to top it up 3 times in 2 weeks. The car had 3 scratched that were not identified on the handover sheet. I had to photograph them at the airport to prove I was not responsible for them

Pros: The full coverage of the car

Cons: They did not gave me the car I wanted, but something similar.

Pros: parking near arrivals

Cons: cue at the counter

Pros: Quick and efficient

Cons: The upgrade should have been at the original quote.

Pros: Lucaz was very efficient when checking the car back in to Barcelona airport.

Pros: Easy return if take out full insurance

Cons: Didn't explain the pick up procedure well enough - got stuck at barrier + tried to give us a smashed up car first. Insurance very high - 3x car hire price

Pros: Good car, cheap.

Cons: Glacial pace of obtaining the car due to rental agents persistent insurance sales pushing.

Pros: The first car given was dirty and had molding missing on front fender. It is not something I would ever offer to a customer. The 2nd car was much better.

Cons: The line for waiting was huge. Only at 9am when other agents showed up for work did things start to move. I waited for over an hour.

Pros: friendly staff,

Cons: Female corpulent agent on the Terminal 2

Pros: Nothing

Cons: Gave us a car without any documentation - that caused theft of all our belongings because the (i'm loathe to call it this) smart key - automatically opened the boot - without any indication (no horn or lights) when with 5 metres of the boot. The RecordGo staff on return of the vehicle were unaware 'oh....i didnt know that').....lotta f*n good. The only people in my eyes lower than RecordGo are the Spanish Police - who despite knowing where our belongings were - wouldnt do anything.

Pros: Nothing !

Cons: Nothing !

Pros: First time I booked a car and got the car I booked right specs for the car

Cons: Check in rather slow Condition of the car was OK lot of scratchings

Pros: Not much, the car was smaller than I’d requested, albeit by not much, but with 4 adults and 4 cases, things were tight. For some inexplicable reason they would not accept Revolute Bank card which cost me money as they took the payment and then refunded me. So I paid for conversion for noting

Cons: The explanation of excess was poor, they’ve taken €1200 from my account which will take up to 30 days to refund, which is just poor, I opted for full to full, despite this they also have taken nearly €100 as a deposit, which again will take up to 7 days to refund. Just sharp practice and not at all good. I was disappointed with this as it’s all unnecessary.

Pros: Nothing..no help..company doesn't know status of their cars. Didn't help us and left us stranded overnight in the middle of nowhere overnight.

Cons: Worst experience of car rentals in my life. RecordGo left us overnight in the middle of nowhere without help. Didn't offer a replacement. We took our own transportation. We were given a different class of car and manual transmission although we booked automatic. Total ripoff.

Pros: No extra service

Cons: Trying to convince you to take a car much more expensive at the pickup. They let me wait for almost an hour while mentioning that the car would be ready in 15 minutes. Conveniently at the end the worker checked the bags behind her desk and said that my car is ready. At drop off they told me that the car has scratches and damages and that I should provide evidence that they weren't from me. Luckily I took a video of whole the car. This would be the last time to rent a car from Record

Pros: As above

Cons: Signing to all car service desk needs improving

Pros: Really good service and friendliness at Record-go at Barcelona Airport. The employee - a woman from Argentina - was very friendly and patient. No problems at all.

Cons: Everything was just fine.

Pros: Rep had fairy good English so able to explain details.

Cons: Lack of clarity of insurance costs and added extras. Waiting for fuel refund,not received as yet.

Pros: They were clear about the terms of the rental and spoke English. I also appreciated the hour grace period in returning the car.

Cons: The penalty for not refuelling seemed excessive (though it did not apply to me).

Pros: Drop was good.

Cons: Car had warning lights on and didn’t give us any information about entering France very rude communication about this and just debated credit card 400 euro.

Pros: Efficient

Cons: I had to pay full car insurance a second time as they said the insurance I had taken with DiscoverCars was not acceptable. Spare wheel was missing. Computer check indicated tyre pressure level reset required and a change in engine oil. Many bumps and scratches on the car that I was not aware until I saw the car in daylight. Aircon smelt bad.

Pros: That I got Toyota

Pros: Nothing. Long wait at rental car desk at Barcelona airport.. No spare wheel despite car description stating otherwise. Car ran out of oil. Nobody answered calls asking for help. Refusing to refund the oil that I needed to purchase. Fuel deposit not returned for many days. Abysmal service.

Cons: Car had almost no oil in the engine. Oil warning light illuminated on day 2. Tried to contact their service department. Three calls (logged) not answered after waiting for 8.45 minutes. Resorted to buying 3l of oil (recommended by local garage) for Euros 54. On return was told that the cost of the oil would be refunded, as I had a receipt. Now Recordgo are refusing to refund. I saved them the cost of a siezed engine. Now I wish that the engine had seized which would have cost them a lot more.

Pros: Very nice staff

Cons: Nothing.

Cons: they didn't accept revolut credit card as a card for deoosit. and second think is they book 90 euro for full fuel and I give car back with full fuel and they give me back 70 euros only. I was trying to contact them but no answer till now. third thing is to keep car deposit of 1200 euro 4-5 weeks??????

Pros: the agent was there when we got to the desk as we arrived late i could not contact them by phone we paid a late arrival fee of 40 pounds

Cons: the failure to answere the phone the condition of the noisy engine im not satisfied with the service

Pros: Not very friendly when we pick up the car. It went very fast because there was no one before us and the car was brand new and a bigger car than we had reserved

Cons: The pick up was very slow and agents took 3 other people before me even though I had arrived first. The agent then pushed me to buy their roadside assistance service.

Cons: Being informed of a potential fine for something we didn’t do!

Pros: Billed me twice and made me wait an hour messing about for the privilege

Cons: Car had a flat tyre and was severely damaged all round

Pros: Despite some complications, we were satisfied

Pros: Staff pleasant and friendly. Pick up line a bit long.

Cons: Car had body damage on all four doors. Ugly. Did not effect drive.

Pros: Am primit masina mai repede cu o ora, profesionalisti, amabili, preturi bune.

Cons: Totul a fost in regula.

Pros: Heeeeel goed betrouwbaar befijf, service is super, het personeel heel aardig. Wil nooit geen andere meer. En prijs is uitstekend

Cons: Gewoon soepel zijn

Pros: Very good value

Cons: A little slow at pickup and dropoff

Pros: Nothing. Record-go is not a car provider vompany

Cons: It is a scam company. I will write to discovery cars in detail.

Cons: not enough staff last time .long line people get frustrated

Pros: Top service.

Cons: Picking up the car.

Cons: the trunk of the car was dirty. the chosen car was different with the same characteristics, but smaller in size

Pros: al components of service were perfect, thank you

Pros: nothing

Cons: no way to discuss about the cost differences in respect of contract; promise to be reimboursed of the deposit. all false

Pros: process to rent the car was very fast and easy

Cons: -i did not like that i have reserver Toyota Rav4 hybrid car but i have received Jeep Compass Plug in hybrid car .Car was ok but i have received the car without electric cable to make it possible eletric recharging of the car .

Pros: everything went without a problem, speed of processing, helpful staff

Pros: very decent car

Cons: car had a scuff on the fender which was cosmeticand would be fixed with a slight buffing, was charged 400 euros to repair. ridiculous amount for what required attention.

Cons: delayed service. car not in expected spot.

Pros: The agent I spoke to was excellent , he took his time explaining everything and even wrote out the charges and holds on my credit card ( that were to be paid back , once I returned the car in good shape )

Pros: Great service and staff.

Cons: Seat Arona or similar, and I got a Fiat 500X. Yes, is on a similar category according to the offer (Compact Crossover vs. Compact). Unfortunately, the Fiat is less comfortable, and offers a worse driving experience.

Pros: Todo bien

Cons: La empleada de entrega muy antipática y pagar extra por salir del pais no me parece

Cons: No information about how to set the cruise control

Pros: Absolutely nothing paid for insurance when booked, tried to sell extra insurance on pickup. Tiny chip on windscreen didn’t even notice. Was told it would be small cost from deposit charged £600. Scammed.

Cons: See above

Pros: Proximity to the Terminal

Cons: The persistent agent tries to sell you the extra insurance or additional charge.

Pros: Efficient and friendly people. Company was easy to find and for a rental company things went really fast. We also received a free upgrade.

Cons: See above. Terrible contacting them.

Pros: The checking was fast and the car was new.

Cons: Very good although the car was pretty dirty and had no windshield cleaning liquid.

Cons: Extra 20eur/day charge to go abroad, locked almost 1500 on my card, tried to sell me their insurance real hard.

Pros: Friendly efficient staff at pick up and Alberto was excellent on a quick drop off

Cons: An all in price so no need for all the questions for each customer. Pre register all choices when booked. Then just collect the car as agreed

Pros: Easy drop off

Cons: Go to car hire desk at 2.30pm took 2 hrs to get car Queued for 45 mins then had to wait for the car to be cleaned even though agent knew what time i was arriving and would need the car

Pros: Quick, responsive and proffessioal

Cons: The car cleanliness was sub standard

Pros: Superb..... everyone was so nice and helping....in dropping off the guy named Alberto was very friendly and super easy in his process.

Cons: First of all tried to charge me for rental car although it was a prepaid fare. Then car had serious damage to the front and bonnet wouldn't close fully. Then changed car for a fiat 500 hybrid that direction was damaged but would run, the steering wheel was turned to side when going straif and left week would skid as it was wonky. Upon return refunded me the petrol deposit of the small car 68.88 instead of the 87.90 that charged me for the original car. They still have not refunded me the 19 euro

Pros: Agent service

Cons: The car lights stopped working right in the first night of 7 days rental. I couldn’t go back to replace it as I was far away.

Pros: Price Rates

Cons: The car I got was very scratched and damaged. The deposit takes too long to get refunded.

Pros: Friendly and efficient

Cons: A map or a locator on how to discover the way to drive to parking lot for return cars in Barcelona airport! It was a nightmare!

Pros: rapidité pour prendre et rendre la voiture

Cons: avoir des voitures chinoises qui ne proposent pas le régulateur de vitesse ou android auto

Pros: Todo menos la atención recibida por la empleada al recoger el coche

Cons: El trato de esa señorita

Pros: Simple et efficace

Cons: Tout au top

Pros: Alberto muy rapido y profesional

Pros: The inside windows could have been cleaner and the tires had unequal pressure

Cons: The service was excellent

Pros: Queue was slow at reception during pick up but our actual transaction was reasonably efficient with pleasant staff member.

Cons: Efficient and no effort at hard sell for additional insurance etc.

Pros: Easy pick up and drop off and no hidden feas, only thing was the deposit was a lot bit i guess you are picking up and expensive item.

Pros: Very bad.

Cons: They don't have sistem for registration of car damages and insist the client to take pictures if something is wrong. I did not take any pictures as I was sure that they knew about some small scratches.Now they want me to pay for them.It is truly unfair!!!

Pros: Time at the desk was quick, easy to find recordgo in terminal and parki g

Cons: First car was very dirty inside, changed the car. Still dirty but acceptable, outside not in good condition.

Pros: Politeness

Cons: I booked hybrid car and they gave me diesel car as hybrid wasn't available. Car they gave me all dashboard was in Chinese I asked to change language to English and they didn't know how. I had to spend 20min inside the car to look on YouTube how to change dashboard to English language. As well they gave me car with tyre air pressure light on and when I asked to check why is on they told me all cars they use have this issue. Later I discovered tyre was loosing air.

Pros: Cuando devolví e coche el chico, amado Alberto fui súper amable, atento y simpático haciendo muy sencillo la devolución del coche

Cons: Nada que decir sobre este tema, estuvo todo muy bien

Pros: Everything was very efficient. Deal with contract, payment, etc. was nice and straightforward and the car was very near to the desk to be able to get on the road easily and quickly.

Cons: The staff weren't exactly the most welcoming, but did their job. There weren't enough drop off parking spaces available when returning the car.

Pros: The personal was helpful

Cons: No windscreen washer fluid

Cons: Pick up process was too long

Pros: Horrible service, not the correct car issued to what was booked car was badly damaged

Cons: The attitude of the rental company, made me buy extra insurance as she said your insurance didn't cover in Spain

Cons: Absolutely shocking service from start to finish!!!

Pros: it all

Cons: Farest

Cons: I had a break in to the side small window on driver's side. Gave Record cars the report from the station and the police. A significant amount of money (far exceeding the replacement cost of that tiny window) has been taken from my credit card. I bought the car rental fully comprehensive via your website. I have not received a break down from Record Cars in order to claim this money back so without this I have no way of claiming this back!!!

Cons: They were a bit miffed when I wouldn't buy the insurance, they also said they wouldn't accept discover cars insurance though I suspect that isn't true

Cons: Poor and guy on the desk not very helpful

Pros: efficient and easy process

Cons: 1- the car had dents 2- when you have purchased insurance from another site, the rental makes you deposit a VERY LARGE AMOUNT ($1500) as a safety deposit. This is no clear in the process at first.

Pros: Quick and no hussle.

Pros: Smooth check in everything explained including cross border tolls

Pros: The dropp off was fast and efficient

Cons: At the pick up , the agents were not very helpful or nice. I arrived one hour earlier and I try to pick up the car, if ready,. At the beginning they told me car is ready , but I have to buy extra insurance with them. When I explained I have bought insurance with DiscoverCars , they said then you have to come back one hour later. I waited and when I came back , they tried again to charge me for other stuff . In the end , they charged me $117 cad for gas and they told me that I will get the $ back

Pros: The only negative was an situation where the display froze and we couldn't connect or charge our phones which made navigation challenging but it resolved itself. We emailed and didn't get an email back until days later when it was no longer a problem.

Pros: car was good size, comfortable and clean.

Cons: -not the friendliness agent to deal with when we returned the car. -pressure put on to increase insurance

Pros: I booked a compact car they gave me a mid size car

Cons: Pickin up the car up took so long over hour to wait.

Pros: Good

Cons: Did not explain any of the cars features, controls or how to open the fuel filler flap.

Pros: The car was good

Cons: Probably the clause for returning the car clean could be removed from the contract

Pros: Quick & friendly

Cons: Nothing

Pros: Add another stand for picking the car from rental. A lot of people were waiting, and it took hour and a half to get my turn. You have a lot of clients, you need more stands and people for the service. Employes were great and gave very good directions and assistance.

Pros: Gave us a pretty flash orange Fiat hybrid in great condition.