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Record-go at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: Horrible customer service, they have re-rented the vehicle that contains my spouse’s wallet twice since “promising” to check under the front seat for it. They would not contact the renter who rented the car 20 minutes after we returned it o that we could ask them to look under the seat.
Pros: Efficient service, trouble-free refund of the deposit, the car was in very good condition
Cons: When I got to the rental company to pick up the car at the airport, it turned out that the reserved economy class car was not avaible. Only higher class cars were avaible. Since there were five of us, a cheaper 4-seater car was out of the question. I was forced to rent a more expensive car, which cost me 10 eur more for each day of rental. Since the reserved car was not avaible due to the fault of the rental company, a larger car should have been made avaible at the price of the reserved car
Cons: The pickup took over an hour of waiting. The process itself included filling out a form with a pen - with information already provided through the online booking. It took forever combined with a lot of other typing by the rental agent. A rental company in 2024 should have more digitalized processes and have a focus on optimization.
Pros: Friendly staff
Cons: Nothing
Pros: Our renting experience in general was very good.
Cons: The pricing was not altogether clear. Also for some reason Revolut card was declined to be used for renting.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
All documents must be issued in the same country.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
A deposit of 80 EUR to 81 EUR is required for the tank of fuel upon picking up the vehicle.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off. A deposit will be charged if one of the following cards is used: Debit cards.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
There is an additional refueling fee which will not be refunded.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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