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![Record-go at Barcelona Airport](https://www.discovercars.com/PartnerFiles/81/logo_70x35.png)
Record-go at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: They were clear about the terms of the rental and spoke English. I also appreciated the hour grace period in returning the car.
Cons: The penalty for not refuelling seemed excessive (though it did not apply to me).
Pros: Drop was good.
Cons: Car had warning lights on and didn’t give us any information about entering France very rude communication about this and just debated credit card 400 euro.
Pros: Efficient
Cons: I had to pay full car insurance a second time as they said the insurance I had taken with DiscoverCars was not acceptable. Spare wheel was missing. Computer check indicated tyre pressure level reset required and a change in engine oil. Many bumps and scratches on the car that I was not aware until I saw the car in daylight. Aircon smelt bad.
Pros: That I got Toyota
Pros: Nothing. Long wait at rental car desk at Barcelona airport.. No spare wheel despite car description stating otherwise. Car ran out of oil. Nobody answered calls asking for help. Refusing to refund the oil that I needed to purchase. Fuel deposit not returned for many days. Abysmal service.
Cons: Car had almost no oil in the engine. Oil warning light illuminated on day 2. Tried to contact their service department. Three calls (logged) not answered after waiting for 8.45 minutes. Resorted to buying 3l of oil (recommended by local garage) for Euros 54. On return was told that the cost of the oil would be refunded, as I had a receipt. Now Recordgo are refusing to refund. I saved them the cost of a siezed engine. Now I wish that the engine had seized which would have cost them a lot more.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
All documents must be issued in the same country.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
A deposit of 80 EUR to 81 EUR is required for the tank of fuel upon picking up the vehicle.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
There is an additional refueling fee which will not be refunded.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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