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Drivalia at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: I was disappointed with the level of support provided. It felt as though customer satisfaction was not a priority, and the assistance I received lacked the attentiveness and follow-through one would expect. I hope the team considers more customer-centric approaches moving forward.
Pros: Despite the problems found, it was a pretty quick and smooth process.
Cons: The receptionists of Drivalia were quite rude and unhelpful and sighted when asked for help. The experience was not very pleasant. Also, they tried to give me a car without coolant liquid and got annoyed when I asked a different car if they could not top it up or allow me to top it up as it was 40 degrees in Spain at the time.
Pros: Drop off at airport
Cons: Not flexibel if I wanted a different car, no unlimited mileage even though I payed for it here at discovercars
Pros: cleaned car
Cons: Drivalia bus wasn't easy to find, pick up was quite slow, car was scratched all around (probably in 20 places), high mileage
Pros: Easy process
Cons: Car was scratched and dented, shuttle bus to collection wasn’t very frequent - had to ring to ask for collection after waiting 3/4 hr, instructions say there is a frequent bus and to just await it but you need to ring the office
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A local renter is defined as a renter who is a resident of Spain.
A Young driver fee is not applied.
There is no maximum age.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Crossing country borders are allowed for an extra charge of 22 EUR per day, with a minimum of 44 EUR and a maximum of 330 EUR applied.
Crossing country borders is forbidden if the car is rented in the following territory(ies): Madrid, Palma de Mallorca, Alicante, Valencia, Murcia.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Sevilla.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Barcelona, Girona.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Santiago.
From Spain, only travel to Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Malaga.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
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