Drivalia at Barcelona Airport

Pros: Agent was very unhelpful trying on every step make a problem. For example I have unlimited mileage but he told me that only 2000km until I show him voucher. And he told me that he didn't have that information but if I want more km I need to pay extra. Another problem. I'm ukrainian citizen with Canadian driver license and international driver permit and he told me that he didn't give me the car because I need to be canadian citizen with canadian driver license, or ukrainian with ukrainian. And

Cons: If I buy insurance from them I could get a car. When I started make a problem with him he go and come back and decide to give this the car because of kids:-) and few other things which he complicated in this renting.

Pros: Nothing, worse rental experience of my life

Cons: They charged me €777 for disputed damage on a car that was already covered in scratches. I got ripped off. Had pictures of EVERYTHING, and they told me I didn’t have pictures of the “insides and under of the car” and that the under part was damaged, fuckers. Who the fuck lays under a rental car to take pictures?”

Pros: Overall, Excellent customer service as usual. I have used them before and will again.

Cons: Nothing

Pros: For all the reasons above

Cons: Would have liked to be taken to the car, not to have had to find it ourselves

Pros: Nothing. It is horrible

Cons: Everything. The car was an absolute mess.

Pros: The pickup process itself was relatively quick, and the car was mechanically functional during the rental period.

Cons: The most serious issue occurred after return, when I was charged a very high amount for alleged windshield damage described as microscopic chips. The charge was applied without my signed acceptance, without clearly specified damage zones, and without convincing technical justification for a full windshield replacement instead of a repair. The car was picked up in a poorly lit hangar, making it unreasonable to detect such minor imperfections at the start of the rental.

Pros: Initial offer was competitively priced but that soon changed when we arrived.

Cons: They overcharged us on arrival for a fictional ‘upgrade’ and then charged us for damage which was not caused by us for marks on the windscreen which we couldn’t see in the video we took of the car when we picked it up, therefore they decided to charge us.

Pros: nothing, they are shysters

Pros: Again, a great service and a car with low mileage. Friendly and helpful service

Cons: Nothing

Cons: Spent 15 minutes inspecting the car upon drop off.

Pros: Everything was great, except for cleanliness.

Cons: Car was clean, but there were mosquitos in the car

Pros: Value for money + helpful agents

Cons: Car could be cleaner, there were mosquitos in the car. Lots of people in the line, so took a lot of time for pick up

Pros: Mi è piaciuto che si sono messi subito a disposizione purtroppo non parlavano l'italiano sono andato solo per questo un po' in difficoltà per il resto l'auto è risultata internamente pari al nuovo solo un po' esternamente aveva qualche graffio.

Cons: 1- Non mi è piaciuto il fatto che l'operatore non parlava italiano 2 - quando in spagnolo mi ha indicato di fare un video all' auto noleggiata non e venuto con me a osservare i vari graffi mi ha messo un po' in ansia successivamente perché pensavo che dovevo chiederglielo io di venire a guardare quello che registravo nel video in modo da rilevare insieme i danni prima di guidare... Alla fine è venuto a guardare quando ho riconsegnato l'auto. Comunque ritornerò se avrò bisogno e tutto ok.

Pros: Speedy check out and good transfers

Cons: Took too long to get the car

Pros: הרבה מאד שריטות ומכות ברכב, לא הסכימו להחליף, בסוף במזל מצאנו צמיג ממש קרוע שנסיעה ברכב היתה ממש מסוכנת ואז החליפו

Cons: ממש התנגדו לתת רכב אחר במצב פחות גרוע

Pros: The shuttle

Cons: Everything

Pros: Nothing at all.

Cons: The agents bully Customer Service skills.

Cons: Return of the deposit

Pros: Get away from them or discover car. Both of them terrible.

Cons: Absolutely no. I had to pay 129 euro for full cover. But i already have cover from discover car on first reservation. They forced me to pay 129.5 euro.

Cons: Extremally unprofessional workers of Divalia that were doing all in their power to sale extra services. I kindly refuse all of them, and wanted to pay deposit. After refusal of all the extra covers (as I purchased one online), staff was purposely making my rental experience as unpleasant as possible, which was extremely unprofessional. The worst was guy name „Max” i don’t know if that real name, as workers of Divalia don’t have their names written on their uniforms. I do NOT recommend Divalia.

Pros: Conveniently located near the airport, the car was as promised—if not better. Service was reasonably fast for both pickup and drop-off; however, drop-off could be quicker, especially since I had purchased the full insurance, which should have eliminated the need for an inspection.

Cons: The rental agent coercively pressured me into purchasing the full insurance, dismissing the valid coverage I already had. She did the same with my brother, who was with me and had purchased your insurance through DiscoverCars, but was told it was not sufficient and was forced to buy Drivalia’s full coverage instead. In both cases, the agent did not even ask for his consent at first—she simply stated the cost (€108) and initiated the payment on the machine without explanation.

Pros: The agent that helped me get the car was very helpful and friendly.

Cons: The car brand was not what I expected and it had too few power for its weight, or the engine is too exhausted already.

Cons: - did not answer the phone for 4 hours during office hours. - I was late because of a late flight - they did not wait 5 minutes after official closing time to help and I was stuck without a car until the next day. - when I got to the agency the next day they just tricked me: 1.said the car is a no-show and it would cost 170 euro to reactivate then 2. charge my cars then 3. give me the contract that says I paid for a car upgrade (I never wanted) and not for reactivation. simply fraud!

Pros: Fast easy drop-off.

Cons: Hidden cost of 28 eur for roadside assistance

Pros: nothing

Cons: I was told the amount for €30 was a holding deposit for the breakdown services, but this infact was a charge. When I booked with Discover Cars there was no mention an additional charge was required. The only way to release the car was to buy their insurance (€266.00) even though I had my own, but for some reason my credit card wasnt working on your machine even though I never have had issues with this before. The staff in the office were seriously unfriendly and ruthless.

Pros: After being scammed by an earlier company, Surprice (Sofia, Bulgaria) I was super sceptical when I arrived at Drivala. I was waiting for the next dishonest scammer. And when I returned the car, I was feeling stressed about what would be done. To my pleasant surprise I just checked the car over and said everything was fine and gave me all of my deposit back. Nothing tricky or scammy. I was very grateful and will certainly use them again.

Cons: Pick up at the airport was confusing and we ended up waiting too long and had to eventually walk to the office.

Pros: Very easy to use and the agents did not try to be pushy with selling extras.

Cons: The pick up area from Barcelona airport needs to be clearer, we had to wait for 3 buses to turn up as other families kept jumping in front of us.

Pros: Quick service, no problems.

Cons: Nothing 😁

Pros: Nothing

Cons: Hey are a bunch of scammers. Curt and rude agents. Cutting my off while talking and virtually telling me to shut up. They push you to get the insurance passage and when you red by barebones because your CC covers you they “find” new damage in a car that was previously full of it (cosmetic). You initially inspect the car alone in a dark and cramped coveted parkade, making it very easy to miss things so you can’t counter their affirmations and they have you because of the deposit.

Pros: Other than lots of scrapes, scratches and several small dents, everything was great.

Cons: I was disappointed with the level of support provided. It felt as though customer satisfaction was not a priority, and the assistance I received lacked the attentiveness and follow-through one would expect. I hope the team considers more customer-centric approaches moving forward.

Pros: Despite the problems found, it was a pretty quick and smooth process.

Cons: The receptionists of Drivalia were quite rude and unhelpful and sighted when asked for help. The experience was not very pleasant. Also, they tried to give me a car without coolant liquid and got annoyed when I asked a different car if they could not top it up or allow me to top it up as it was 40 degrees in Spain at the time.

Pros: Drop off at airport

Cons: Not flexibel if I wanted a different car, no unlimited mileage even though I payed for it here at discovercars

Pros: cleaned car

Cons: Drivalia bus wasn't easy to find, pick up was quite slow, car was scratched all around (probably in 20 places), high mileage

Pros: Easy process

Cons: Car was scratched and dented, shuttle bus to collection wasn’t very frequent - had to ring to ask for collection after waiting 3/4 hr, instructions say there is a frequent bus and to just await it but you need to ring the office

Cons: Although I did notify Drivalia about my flight change they refused to provide the car earlier. The service team was absolutely unhelpful. They also pushed me very hard to buy insurance which I already had from DiscoverCars.

Pros: very easy to find bus company

Cons: tried to call no answer

Pros: Aardige mensen

Cons: Goede efficiënte sevice

Pros: Very helpful people working there at the Drivalia rentals behind the airport of Barcelona!! Economic prices, they gave us exactly the car we asked for and it was in perfect condition and they even take you from the airport to their shop when you arrive and they drop you off for your departure!! Amazing kind and highly recommended by me for sure!!

Cons: There was nothing at all it was all perfect

Pros: It was marginally less expensive than other providers, however next time I will certainly book a genuine car provider based at the airport terminal, so my journey is not beholden to a contractor who couldn’t be less interested in my timings

Cons: On arriving at Barcelona airport, I just missed a Drivalia shuttle bus to their office. I then had to wait 40 minutes till the next one, significantly delaying my onwards journey. Upon pointing this out to the Drivalia front desk, instead of an apology I was give a patronising lecture about how this was the only option and that essentially I should suck it up.

Pros: Friendly staff

Pros: Fast and easy

Cons: Service was perfect.

Cons: It took very long time to return the car.

Pros: I want a full refund please for the fee that you took

Pros: Very poor, will never use again. Booked for a time that was not available as the office had closed

Cons: Very poor, will never use again. Booked for a time that was not available as the office had closed

Pros: Car was good and at a competitive price.

Cons: Drivalia should really ensure that their phones are working and if not let the customers know any alternative. Also please don't scare away customers who are not buying your insurance.

Cons: The pick up process took ages as they would no accept our credit card, which meant having to change drivers. 3 phone calls and 1 hour later we it took to get our car.

Cons: Problème sur la ligne téléphonique ….

Pros: Nice and helpful people

Pros: Personal, good communication

Pros: Good and quick service. Quick respond, fast delivery. Using their service third time in Barcelona. (All 3 was perfect).

Cons: There were no issues for me and my family.

Pros: Rude staff

Cons: Rude staff

Pros: Patika ka mašīna bija samērā jauna un izturēja ceļojumu

Cons: Bija grūti orientēties, jo pirmo reizi lietoju šādas markas automašīnu, grūti orientēties mašīnas datorsistēmā un noņemt signālu, kas sāka skanēt pie ātruma 120km/h. Mašīnas jauda bija nepietiekama lai brauktu ceļa posmos, kas brauca kalnā. Bija bail braukt, jo pie ātruma 120 km/h un vēja pirms Valensijas gar jūras krastu 7.02.no rīta, mašīna neturējās uz ceļa un bija troksnis berzei un šļūkšanai pa šoseju pat pie 90km/h.

Pros: New car, great value for the money

Cons: Impolite staff

Pros: Faulty electronics

Cons: Had to pay €485 for call out

Pros: Very friendly service

Pros: The car was in good shape.

Cons: It is disturbing that the agents tried very aggressively to convince us that we were not fully insured even though we were. Arguing about this took up unnecessary time at the pick-up and is just dishonest on the part of the agents. That is why we would not recommend Discovercars or Drivalia. Aside from that issue, everything else was entirely satisfactory.

Pros: Waranty needed - was small

Cons: Time to pick up the car was verry hight. Total time spent was arround 80 minutes.

Pros: Overall, it was great!

Cons: Transport to car rental and pick-up directions were confusing - resulting in wasted time and international phone calls. Additionally, morning opening time could be earlier - to give international travelers a bit more time to navigate the airport confusion.

Pros: Makkelijk bereikbaar vanaf de autosnelweg.

Cons: De enorme wachttijd.

Pros: I liked the price overall, the ease of picking up and dropping off the vehicle, and the vehicle we were assigned.

Cons: We returned the vehicle with a full tank, but the gauge showed it just a bit below full (we picked it up like this as well, and it seems to be just a feature of the car that it never shows full, even right after filling it). They tried to charge us, but I showed them the receipt from the gas station 5 minutes ago, and they didn't charge. As always, watch out for yourself by taking pictures of the vehicle when it's returned, saving receipts, and knowing the terms and conditions.

Pros: Tge drivers we very kind and helpful

Cons: I already wrote above

Cons: The contract states that the car is only available for 1 hour beyond the time indicated when booking. But I was forced to pay another €270, in addition to the contracted amount, because I arrived at the office 1h30 later than I had informed when booking... Or choose to activate the insurance provided by them, which was slightly cheaper than €270. They inform us that we should call in case of delay, but I tried calling the various telephone numbers indicated, and no one answered the calls.

Pros: Quickly

Cons: Didn’t tell us about the car was hybrid-electric

Pros: Horrible experience start to finish. Awaiting a response from discover cars.

Pros: Quick enough to pick up

Cons: On dropping the vehicle back off after rental, I had left a few bottles and some bits from the beach in the boot, which when I have used other rentals the rental company would just clean as part of their valeting process. The rude staff member I had to deal with forced me to clean it all or would charge 60 euro cleaning fee on top of her rude tone.

Pros: the car was good but it was not explained how to use it at all

Cons: customer service was some of the worst I have experienced - the man who took payment for the car was unbelievably patronising and it actually ruined our whole day. we were given the keys but no explanation about how best to use the car or even how to charge it, given that it was apparently hybrid, which meant that we didn't know how to do this and so didn't use this charging feature. Overall the worst car rental service I have ever come across.

Pros: great customer service agent

Cons: average cleanliness of car

Cons: Terrible experience

Pros: Car was awesome and exceeded my expectations! Pick up was easy, I arrived a couple of hours early and they had the car ready within 15 minutes and was good to go. Would 00% recommend Drivalia.

Pros: Staff was very friendly and easy going. They explain everything very clearly and they were well organized.

Pros: Nothing!

Cons: Everything

Pros: Representatives were patient with us

Cons: Shuttle location instructions are very poor and I even called the desk, but was still unable to find. We ended up taking a taxi to the location.

Pros: nothing

Cons: It was difficult to find the shuttle; Booster seat was dirty (dried child food or vomit on it); the car was totally scratched; the trunk rear door was not closing properly and the trunk lid was broken. Confronted with the situation, the agent was rude and refused to communicate and be responsive.

Pros: A good car for the price

Cons: No one at airport, waited over 45mins, had to call them. Office staff unwelcoming, no one smiled! Very unpleasant experience.

Pros: The service at the Office when we arrived 1 time

Cons: There wasnt any service so we cancelled the rentel car We did not get the car we expected

Pros: Good price

Cons: Very lacy with car drop off

Cons: It took way too much time to drop the car off, much more ineffective compare to other companies.

Pros: Wonderful all round couldn't recommend highly enough

Cons: Not a thing

Pros: Quick answer

Cons: I had to pay an huge amount of 180€ extra just because my flight delayed, so the informed that my car was already rent to another person, then I paid a total of 340€ against a scheduled rental value of 160€. That’s absurd.

Pros: Car had many dents on it, and could have been cleaned a bit better, but apart from that, it was all good.

Cons: The fact that I was forced into paying a premium for insurance because they only accepted credit card and not master card nor american express. This made the car rental twice as expensive as planned. This should have been flagged prior to renting the car or at the very least accept amex and mastercard.

Pros: The car provided was as promised, good value and clean. The shuttle service from the airport was fairly convenient but it would be better if they had more signage to tell you where to expect the bus. Out of hours car return was also fairly convenient, but again, could use more signage and clear directions on where to go.

Cons: The car had some problem with the tyre pressure warning system that they couldn't fix and continued for the entire rental, although there were no other problems. Shuttle service could be better signposted and have clearer instructions for the out-of-hours car return.

Pros: Good service

Cons: None

Pros: Guaranteed car model.

Cons: It was hard to contact the shuttle service when picking up. Mileage limit is annoying. Car tires were overused.

Cons: I was charged an extra 170 euros on top of the price ‘guaranteed’ by Discover Cars.

Pros: Good car, good value

Cons: Location is a little far from airport, but for the good price, I did not mind. Shuttle was quick.

Pros: Fast and good

Cons: The only thing was, that the explanation how to get to the leasys company was wrong, so we were at the wrong place. I think it's a fault by Discover Cars. Maybe look at the text how to get to the right place

Cons: Some agents are slow af. and chat with customer for hours even when several others are in line waiting.

Pros: Easy check out/check in. Very low price.

Cons: Large extra fees for driving into neighboring countries - higher than the actual rental! Declined fee but then could not pass any boarder.

Pros: Cars are new and clean.

Cons: Hard to find pick up and drop off point. There is no shuttle timetable. They don't pickup phone more then 30 minutes and don't answer 24/7 accident phone. When we drop off our car again we wait around 40 minutes for 5 minutes drive to airport. No one from agent didn't call driver to check why there is a delay.

Pros: Quick on pickup and return.

Pros: Good car

Cons: Paying more than double stated on my invoice, misleading insurance information.

Pros: Great car, fast service and a good price.

Cons: The transfer bus from the airport was slow and we were waiting about 30 mins before a bus picked us up.

Pros: Drop-off in the night with the aparca and go service was very good

Cons: At Barcelona Airport it was a bit unclear where exactly to stand for the pick-up. It was arranged properly, but the place to wait is long and on arrival you dont want to miss the pick-up

Pros: Rental agent was great, she was extremely helpful, thanks again

Cons: For a car rental at airport, if I need to drop off night I don’t need to pay extra fees.

Pros: Seamless overall.

Cons: The toilet at the office was in a terrible state.

Pros: Bus from/to airport.

Cons: My flight was changed to 12 hours later, but Leasys refused to extend time to return car, although I had paid for a full day (there were 18 hours left out of the 24 hours I had paid for). Both DiscoverCars and Leasys were at fault.

Cons: I top up the gas twice in the range of 5km from the dropping point and am still being charged e45 for filling up the thank by the company

Pros: Smooth process - quick and efficient

Cons: Customer service representative didnt appear to be in the best of moods which came off as slightly unprofessional and I had to ask questions in order to get answers for things which are normally explained i.e. deposit return/condition of car on return/ what happens next/bus required for terminal etc...

Pros: Понравилось всё. Персонал лоялен и реагирует быстро.

Cons: -

Pros: The staff was very friendly, we found some more bumps in the car than stated on the paper and they rushed immediately to document them all, so that we wouldn’t get into trouble when returning the car.

Cons: The description of how to get to the pick up place could be a bit more clear.

Pros: Good price, quick for us to get the car & drop off, but we could have been lucky. Desk staff were also helpful & told us about nearest petrol station for drop off refill, which helped.

Cons: Shuttle drop off could be a bit clearer as to quickest way to check in area but was efficient & there in 15 minutes from Leasys office.

Cons: Surliness and limited concern for need to drop off keys and get to airport in reasonable time

Pros: only one thing new and clean car

Cons: I feel betrayed about price. I booked car and finally I ned to pay more

Pros: Service was excellent it was just difficult to find where shuttle was at airport. Once we found location we had to call Leasys to see when shuttle to car rental office would arrive.

Cons: Having to call to get shuttle to pick us up

Pros: The American guy on the desk was so helpful and efficient! I would definitely use them again

Cons: Nothing!

Cons: It took an hour to pick up the car, an this was after we had to wait for the transport to Leasys and the trip to Leasys. People trying to deliver their car was in the same queue when we picked up the car. When we delivered the car, luckily, there was no queue

Pros: None.

Cons: Apart from the car, everything else was awful. Customer service agent on the desk blamed every one else for failures. Was not even given an apology.

Pros: nothing.

Cons: you have to put signs on the airport! you can't have the office kilometer away from the airport! you have to offer simple deposit-payments!

Pros: Airport pick up and drop off

Cons: No clear information about pick up and the conditions. The payment terminal didn't work and I had to pay cash. They gave me a different, smaller car than what I booked.

Pros: Car was new

Cons: Bad shuttle service, no early drop off option no phone or chat support at all. They just abandon you

Pros: The desk driver took us directly to our hotel as it was on the way to airport

Cons: The shuttle van never picked us up from airpot. We waited for over an hour and finally a Shuttle van from another company felt bad for us and took us. Also the way they sell you for an additional 50 euros a way to avoid the 1000 deposit

Pros: They are very nice and welcoming. Although DiscoverCar should say look for a “shuttle” and not “in store bus” I was look for a store and didn’t understand that a shuttle will take me to the front desk to Pick the car!

Cons: I like everything. I didn’t like discovercars instructions of how to find the car rental.

Pros: Good vehicle

Cons: Lone attendant overwhelmed. Extra unexpected fees

Cons: These people are thieves. When I arrived I had to wait 30 minutes for a shuttle to take me from the field to the agency. When I returned the vehicle I had to take a taxi to the field as there was no shuttle !!!! Unparalleled insolence, ruined my trip experience completely, be ashamed of yourself

Pros: Very kind and excellent car conditions

Cons: Waited 45 minutes to be picked up by their shuttle bus

Pros: Agents were very friendly and helpful.

Cons: Time it took for Shuttle to pick up from terminal.

Pros: Leasys was great. The car was clean and brand new so it drove like a dream. 10/10 service wise from the agent.

Cons: The shuttle driver never showed up to pick me up from the airport or from the leasys facility. After waiting for about an hour I just took a cab

Pros: Terrible service 😑

Cons: Would not help on payment issues with my paying by here credit card for insurance retainer payment. No sympathy for tourist first time in different country.

Pros: Great value, professional staff

Cons: The shuttle pickup took a long time.