Drivalia at Barcelona Airport

Pros: Horrible experience start to finish. Awaiting a response from discover cars.

Pros: Quick enough to pick up

Cons: On dropping the vehicle back off after rental, I had left a few bottles and some bits from the beach in the boot, which when I have used other rentals the rental company would just clean as part of their valeting process. The rude staff member I had to deal with forced me to clean it all or would charge 60 euro cleaning fee on top of her rude tone.

Pros: the car was good but it was not explained how to use it at all

Cons: customer service was some of the worst I have experienced - the man who took payment for the car was unbelievably patronising and it actually ruined our whole day. we were given the keys but no explanation about how best to use the car or even how to charge it, given that it was apparently hybrid, which meant that we didn't know how to do this and so didn't use this charging feature. Overall the worst car rental service I have ever come across.

Pros: great customer service agent

Cons: average cleanliness of car

Cons: Terrible experience

Pros: Car was awesome and exceeded my expectations! Pick up was easy, I arrived a couple of hours early and they had the car ready within 15 minutes and was good to go. Would 00% recommend Drivalia.

Pros: Staff was very friendly and easy going. They explain everything very clearly and they were well organized.

Pros: Nothing!

Cons: Everything

Pros: Representatives were patient with us

Cons: Shuttle location instructions are very poor and I even called the desk, but was still unable to find. We ended up taking a taxi to the location.

Pros: nothing

Cons: It was difficult to find the shuttle; Booster seat was dirty (dried child food or vomit on it); the car was totally scratched; the trunk rear door was not closing properly and the trunk lid was broken. Confronted with the situation, the agent was rude and refused to communicate and be responsive.

Pros: A good car for the price

Cons: No one at airport, waited over 45mins, had to call them. Office staff unwelcoming, no one smiled! Very unpleasant experience.

Pros: The service at the Office when we arrived 1 time

Cons: There wasnt any service so we cancelled the rentel car We did not get the car we expected

Pros: Good price

Cons: Very lacy with car drop off

Cons: It took way too much time to drop the car off, much more ineffective compare to other companies.

Pros: Wonderful all round couldn't recommend highly enough

Cons: Not a thing

Pros: Quick answer

Cons: I had to pay an huge amount of 180€ extra just because my flight delayed, so the informed that my car was already rent to another person, then I paid a total of 340€ against a scheduled rental value of 160€. That’s absurd.

Pros: Car had many dents on it, and could have been cleaned a bit better, but apart from that, it was all good.

Cons: The fact that I was forced into paying a premium for insurance because they only accepted credit card and not master card nor american express. This made the car rental twice as expensive as planned. This should have been flagged prior to renting the car or at the very least accept amex and mastercard.

Pros: The car provided was as promised, good value and clean. The shuttle service from the airport was fairly convenient but it would be better if they had more signage to tell you where to expect the bus. Out of hours car return was also fairly convenient, but again, could use more signage and clear directions on where to go.

Cons: The car had some problem with the tyre pressure warning system that they couldn't fix and continued for the entire rental, although there were no other problems. Shuttle service could be better signposted and have clearer instructions for the out-of-hours car return.

Pros: Good service

Cons: None

Pros: Guaranteed car model.

Cons: It was hard to contact the shuttle service when picking up. Mileage limit is annoying. Car tires were overused.

Cons: I was charged an extra 170 euros on top of the price ‘guaranteed’ by Discover Cars.

Pros: Good car, good value

Cons: Location is a little far from airport, but for the good price, I did not mind. Shuttle was quick.

Pros: Fast and good

Cons: The only thing was, that the explanation how to get to the leasys company was wrong, so we were at the wrong place. I think it's a fault by Discover Cars. Maybe look at the text how to get to the right place

Cons: Some agents are slow af. and chat with customer for hours even when several others are in line waiting.

Pros: Easy check out/check in. Very low price.

Cons: Large extra fees for driving into neighboring countries - higher than the actual rental! Declined fee but then could not pass any boarder.

Pros: Cars are new and clean.

Cons: Hard to find pick up and drop off point. There is no shuttle timetable. They don't pickup phone more then 30 minutes and don't answer 24/7 accident phone. When we drop off our car again we wait around 40 minutes for 5 minutes drive to airport. No one from agent didn't call driver to check why there is a delay.

Pros: Quick on pickup and return.

Pros: Good car

Cons: Paying more than double stated on my invoice, misleading insurance information.

Pros: Great car, fast service and a good price.

Cons: The transfer bus from the airport was slow and we were waiting about 30 mins before a bus picked us up.

Pros: Drop-off in the night with the aparca and go service was very good

Cons: At Barcelona Airport it was a bit unclear where exactly to stand for the pick-up. It was arranged properly, but the place to wait is long and on arrival you dont want to miss the pick-up

Pros: Rental agent was great, she was extremely helpful, thanks again

Cons: For a car rental at airport, if I need to drop off night I don’t need to pay extra fees.

Pros: Seamless overall.

Cons: The toilet at the office was in a terrible state.

Pros: Bus from/to airport.

Cons: My flight was changed to 12 hours later, but Leasys refused to extend time to return car, although I had paid for a full day (there were 18 hours left out of the 24 hours I had paid for). Both DiscoverCars and Leasys were at fault.

Cons: I top up the gas twice in the range of 5km from the dropping point and am still being charged e45 for filling up the thank by the company

Pros: Smooth process - quick and efficient

Cons: Customer service representative didnt appear to be in the best of moods which came off as slightly unprofessional and I had to ask questions in order to get answers for things which are normally explained i.e. deposit return/condition of car on return/ what happens next/bus required for terminal etc...

Pros: Понравилось всё. Персонал лоялен и реагирует быстро.

Cons: -

Pros: The staff was very friendly, we found some more bumps in the car than stated on the paper and they rushed immediately to document them all, so that we wouldn’t get into trouble when returning the car.

Cons: The description of how to get to the pick up place could be a bit more clear.

Pros: Good price, quick for us to get the car & drop off, but we could have been lucky. Desk staff were also helpful & told us about nearest petrol station for drop off refill, which helped.

Cons: Shuttle drop off could be a bit clearer as to quickest way to check in area but was efficient & there in 15 minutes from Leasys office.

Cons: Surliness and limited concern for need to drop off keys and get to airport in reasonable time

Pros: only one thing new and clean car

Cons: I feel betrayed about price. I booked car and finally I ned to pay more

Pros: Service was excellent it was just difficult to find where shuttle was at airport. Once we found location we had to call Leasys to see when shuttle to car rental office would arrive.

Cons: Having to call to get shuttle to pick us up

Pros: The American guy on the desk was so helpful and efficient! I would definitely use them again

Cons: Nothing!

Cons: It took an hour to pick up the car, an this was after we had to wait for the transport to Leasys and the trip to Leasys. People trying to deliver their car was in the same queue when we picked up the car. When we delivered the car, luckily, there was no queue

Pros: None.

Cons: Apart from the car, everything else was awful. Customer service agent on the desk blamed every one else for failures. Was not even given an apology.

Pros: nothing.

Cons: you have to put signs on the airport! you can't have the office kilometer away from the airport! you have to offer simple deposit-payments!

Pros: Airport pick up and drop off

Cons: No clear information about pick up and the conditions. The payment terminal didn't work and I had to pay cash. They gave me a different, smaller car than what I booked.

Pros: Car was new

Cons: Bad shuttle service, no early drop off option no phone or chat support at all. They just abandon you

Pros: The desk driver took us directly to our hotel as it was on the way to airport

Cons: The shuttle van never picked us up from airpot. We waited for over an hour and finally a Shuttle van from another company felt bad for us and took us. Also the way they sell you for an additional 50 euros a way to avoid the 1000 deposit

Pros: They are very nice and welcoming. Although DiscoverCar should say look for a “shuttle” and not “in store bus” I was look for a store and didn’t understand that a shuttle will take me to the front desk to Pick the car!

Cons: I like everything. I didn’t like discovercars instructions of how to find the car rental.

Pros: Good vehicle

Cons: Lone attendant overwhelmed. Extra unexpected fees

Cons: These people are thieves. When I arrived I had to wait 30 minutes for a shuttle to take me from the field to the agency. When I returned the vehicle I had to take a taxi to the field as there was no shuttle !!!! Unparalleled insolence, ruined my trip experience completely, be ashamed of yourself

Pros: Very kind and excellent car conditions

Cons: Waited 45 minutes to be picked up by their shuttle bus

Pros: Agents were very friendly and helpful.

Cons: Time it took for Shuttle to pick up from terminal.

Pros: Leasys was great. The car was clean and brand new so it drove like a dream. 10/10 service wise from the agent.

Cons: The shuttle driver never showed up to pick me up from the airport or from the leasys facility. After waiting for about an hour I just took a cab

Pros: Terrible service 😑

Cons: Would not help on payment issues with my paying by here credit card for insurance retainer payment. No sympathy for tourist first time in different country.

Pros: Great value, professional staff

Cons: The shuttle pickup took a long time.