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Nizacars Rent A Car at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Muito mau
Cons: Higienizaçao da viatura estava suja na manete do cruze control
Cons: Inability to pay with anything other than a credit card (not debit or cash). That is, whoever does not live on debt cannot take advantage of this at normal prices. Therefore, those who do not have it must pay the entire amount again plus 50% on top.
Pros: excellent and very professional
Pros: They were pro active
Cons: The car add a big fluid problem and i list a lit of time cause of it
Cons: scam company, plan to charge for the damage when it was already there, lucky for me I filmed the whole car before taking it otherwise it would have cost me €1000
Pros: Efficient check-in and check-out
Cons: Waited 40 minutes for pick-up at terminal. Wrong baby seat provided and no help at all with installing it.
Pros: I have almost only good things to say! The experience was good, smooth and easy. The car was what we expected and the staff was nice.
Cons: The only negative point is that I waited for more than 30min at the airport for the pickup shuttle. When you actually advertise that the shuttle passes every 10/15min. So, definitely not a good experience there. But other than that, all good! And I'll use the rental company again!
Cons: Location is not at airport, but near. Need shuttle bus to get there. No signs, no instructions sent how to find.
Pros: Nizacars customer service is second to none
Pros: Not honest. Charged for extra insurance. I feel cheated
Pros: Once we got to their office they were efficient and communicated well.
Cons: Took too long to pick us up from the airport and comms around pick up were not clear.
Pros: The point of pickup place was not understood for me
Pros: Great communication and service, Pick up and drop off at the terminal was fast and they helped us with directions
Pros: Good price
Cons: Fuel was at 3/4 when I got the car, which I noticed when I was driving it. When I returned it full, I mentioned it and was told by the representative that they knew about it but I was not advised. Online check-in didn't work, it was a waste of time.
Pros: Courteous agents.
Cons: I didn’t like the hike in price to have the car fully covered. I do understand this is optional and that other companies do this. It just made the price less competitive. Car was great but had a few dents which I was surprised hadn’t been repaired as presumably the people that did it had to pay for repairs.
Cons: They try to charge you on damages caused by others.
Pros: Nizacars staff were welcoming, polite, and service oriented. The staff went above and beyond to assist us in all matters during our recent trip to Barcelona. Our rental vehicle was top of the line and was provided to us on time. Special thank you to Marco who drove us to the airport. Muchas gracias.
Pros: The car's take back was fast.
Cons: They claimed to pay the insurance, which was already paid to DiscoverCars, and advised to get the money back from last one.
Pros: Excellent customer service
Cons: Rental office was very difficult to find
Pros: People in the office are lovely. Car was a nice drive. Had all the mod cons which was a huge help. Car was also spotless.
Cons: We had a long wait for the transfer, and the instructions to find it aren't very clear. Because we were late to the pick up, they said they couldn't find me in the system. I was then told I had to pay a large sum for insurance because I wasn't paying by credit card. It didn't say that anywhere on my confirmation otherwise I would have taken a credit card with me. The tank wasn't full of fuel (about 3/4) and it cost me another €65 to fill it back up. So the car hire wasn't as cheap as expected!
Pros: None of it
Cons: Staff rude, was forced to take out additional insurance even though I had purchased it in the UK because my credit card limit was not as high as the £1500 required even though my debit card had the funds. All a con. Worst experience ever - would never use or recommend.
Cons: They charge your card with EUR 1300, they should just block the money. If they charge it and pay it back, you loose money, if you have CHF Card.
Pros: I would score higer if: 1.) your spot would not be so painfully far away from the airport 2.) You would not charge me 2200€ but the 2000€ it was actually agreed on the contract Maybe this helps Thank you
Cons: I would score higer if: 1.) your spot would not be so painfully far away from the airport 2.) You would not charge me 2200€ but the 2000€ it was actually agreed on the contract Maybe this helps Thank you
Cons: Trying to sell me additional insurance for 150€. Said that insurance from you actually doesnt work. Any scratch =500€.
Pros: No Faults
Pros: Friendly and professional staff, nice car, the process went smooth and easy
Cons: Can't think of anything
Pros: the speed of delivery and travel to the airport
Cons: the first approach with a lie alerting me to a daily rate because otherwise I would pay a fine by the police and when I showed my knowledge by renting a car for over 20 years to go from Barcelona to Andorra there I was told it was not a fine by the police but a daily rate that I would have to pay for not having rented the car directly through Nizacar
Pros: Fast and very flexible. Excellent information for clients lost in Airport...
Cons: I got a very modern full hybrid car at a moderate cost
Pros: Is that, discover cars, send me to, ALQUICOQUE and NIZACARS, that they was very suspecious. After delivery the car they send me pictures, with wrong date, explain me that the cars had some damages parts. So that not true. The thing is, i was forced to pay another ensunce, and after they report to the ensunce and then they recive de money form de ensunce. That´s FRAUDE.
Cons: Is that, discover cars, send me to, ALQUICOQUE and NIZACARS, that they was very suspecious. After delivery the car they send me pictures, with wrong date, explain me that the cars had some damages parts. So that not true. The thing is, i was forced to pay another ensunce, and after they report to the ensunce and then they recive de money form de ensunce. That´s FRAUDE.
Pros: The car was very good. New, comfortable, clean with great features
Cons: They attract people with low prices and then screw them at pick up. They refused to use my debit card for deposit and I was forced to pay 160€ instead of 35€ for the rent (ohh and then they accepted debit card). Highly disappointed experience and will never use it gem again
Pros: The team is very cool and fast :)
Cons: The extra price for stay 3 days in France. It was i surprise, no words in the reservation. :(
Pros: The service was disgusting. Complete con! Trickery. I handed my credit card which says ‘credit’ on the face of the card. But she said that it was a debit card so I had to pay another £200.
Cons: The vehicle was in very poor condition. Warning signs showed from Day 1 (e.g Ad blue refill). Clearly the car had not been serviced.
Pros: Very helpful friendly staff
Cons: Could always be cheaper
Pros: Nice selection of the cars, excellent pricing, friendly service
Cons: Collection point is somewhat remote and not too well explained in the reservation mail. Could probably do with somewhat bigger and more sporty concertible than Mini…
Pros: Poor service on return, faulty car on pick up
Cons: Was going to charge for damage we didn’t cause. Very aggressive agent, not pleasant to deal with - will never hire from them again
Pros: Good cars, fast pick up
Cons: Discovercars pre-pay was lost because Niza car doesn't applied to rent... It's far to airport Barcelona
Pros: Once we were at the desk, staff were efficient and friendly speaking great English (we were in Spain).
Cons: The directions for the pick up location were scant and difficult to know we were in the right area. We kept trying to call reception to tell them to pick us up but they would not answer the phone as was only one woman serving customers and answering the phone. Once she answered, the minibus was there in 5 minutes. Once we got the car, we weren’t told it was a hybrid and having never driven an electric car before, it took me ages to realise it was already on (being electric)
Pros: Good value for money.
Cons: We couldn’t find the shuttle bus, called the number provided multiple times but kept getting put into a cycle with no response. Ended up taking a taxi which cost €20.
Pros: Very easy
Cons: They sould say on the website that it coasts money to go to another country
Pros: Staff very very rude not helpful in the least. We came from U.S. and had to wait for at 30 minutes in 88 degrees. They didn’t answer the phone when we called to ask where the shuttle was. We reserved the car on line and it said it was unlimited miles if we stayed in Spain. When we returned they charged an extra. $400.00 for miles. The price looked good on line next time I’ll stick to one of the bigger name renters.
Pros: Quality car and smooth process.
Pros: Very efficient
Pros: סך הכל היו בסדר. רצו עוד כסף לביטוח בגלל שלא באתי עם רישיון נהיגה בין לאומי, אולי קצת גרם לעיכוב. מעבר לזה, בסך הכל בסדר. בסוף הפקידה ויתרה על רישיון הנהיגה הבין לאומי ושיחררה לנו את הרכב. מומלץ מאוד אם מגיעים צראש עם כיבוי ביטוחי מורחב ורישיון נהיגה בין לאומי, בתקווה שלא ימציאו עוד משהו שצריך.
Pros: The VW was an ok car
Cons: Charmless and inattentive staff who knew very little about the cars or customer service.
Pros: friendly and helpful, very prompt, lovely car and absolutely no issues during renting it, no nonsense when I returned it. very helpful courtesy minibus from airport to rental office.
Pros: Staff helpful on drop off
Cons: Staff not helpful on pick up.
Cons: Need to buy full insurance when you can’t take out a deposit. Tires were quite flat, but still worked.
Pros: Great car and quick check in once at the desk, it was a busy Saturday though
Pros: No hassle, very efficient service.
Pros: Quick and efficient pick up. Free upgrade to excellent car.
Cons: Was not clear about where to meet the shuttle bus at the airport. This was very confusing and not very friendly
Pros: Impeccable in all areas
Cons: No faults at all
Pros: Return agent was friendly
Cons: hiring agent tried to mislead me to sell me extra, and they are trying ot charge me more which i have had to dispute with my credit card company.
Pros: Very quick in and out
Cons: International drivers license required but not specified as needed on the reservation
Pros: nice staff, nice car
Cons: Rip off on travel into france. Was charged eur230 to travel into france. Other companies charge eur40 to eur50. Shuttle bus took a long time to arrive
Pros: The rental price at the BCN off-airport Nizacar location was considerably cheaper than an identical rental would have cost with a pick-up at the airport, and to that extent the savings meaningfully subsidized the rest of our trip. Additionally, the entire pick-up and delivery process was much simpler than its written description led me to believe. Very simple and direct, I found.
Cons: I was told (correctly or incorrectly could not be determined) that if I wanted to visit France for 3-4 days out of our three week-plus rental period that I would have to pay a USD $15/day supplement (equal to about a 50% surcharge) for the entire rental period, even though the time in France would have neen less than 13% of the rental period. Clearly, this makes no sense, and it is not the policy of Europcar from whom I normally rent (unless their policy has changed in the past 2-3 years).
Pros: Good service on collection and drop off. Good English. Nice, clean car.
Pros: Decent car.
Cons: They charged my credit card without my permission for damages that were clearly noted before I picked it up.
Cons: Ofcourse trying to charge extra for insurance ended up paying online and in store for the cover. Reservation couldn’t be edited. Staff miserable
Cons: There was nothing about having an international driver’s license. The car rental was denied.
Pros: No hard sale good staff
Cons: A little difficult to find the courtesy bus but all in all a good service
Pros: Polite efficient and pleasant.
Pros: Not a big crowd.
Cons: Confusion with cards (no debit, just credit)
Pros: easy drop off
Cons: gave me the wrong and blame it on me.
Pros: Really good prices for car rental.
Cons: I canceled the first reservation I had made for a car instead of giving me back the money, you provided me with a voucher. I think this is not correct
Pros: Clean, new car
Cons: Car pickup was horrible, as NeziCars did not came to pick my family up from the airport, leaving my two kids (<10 years old) in the heat and sun. Called NeziCars three times and they kept making excuses: we were not in the system, they had a power outage (how does that affect the pickup bus?!?) and they would be there in 10 minutes (took them more than one hour, for a 6 minute drive to their office). The clerk behind the counter was then only able to help one customer in 30 minutes. HORRIBLE!
Pros: I returned the car to Carlos, who was a great representative for Nizacars.
Pros: The car we received was new and very clean.
Cons: Rude staff, very long waiting time , disorganised dropping off process, no opportunity to change booking unless in person in the office
Pros: Quick pickup and drop off
Cons: Need for International driving permit. This is officially not required according to the IDP site and government websites.
Pros: Great guys at the reception, everything went smooth and fast. They have a fridge with cold water in their lobby. It's just 80 cents vs the 2 Euro that the Airport charges your for 0.5 liter bottle of water.
Pros: Amiability and efficiency.
Cons: No bad coments.
Pros: Cars were brand new, price was really attractive
Cons: The service was not fully customer focus: I was given an automatic car when I requested a manual and I was not allowed to pay with my debit card the rental (although I used a credit card for the deposit)resulting into additional charges due to exchange rate.