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Goldcar at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Awful service provided by Goldcar, very rude staff trying to sell their insurance even if I bought the full cover from discover cars, they did not let me to inspect the vehicle during the pick up, the car had a couple of scratches and they were trying to blame me for them when dropping off the vehicle, luckily I took the pictures, avoid Goldcar if you can
Cons: Very rude staff, poor customer service, trying to sell their insurance, and if changing their attitude if you do not want to buy it, not letting you to inspect the vehicle when picking up
Cons: If you didn't take out their own insurance they create a fault. This seems to be the company policy. Would have been happier to have paid more for an honest service. Basically have been robbed by them. We definitely didn't damage their car. Take pictures of everything beforehand. Even better, never use Goldcar.
Pros: Nothing
Cons: Goldcar refused to give me the car because I didn’t have my passport even though I had my physical residence id. The day before I had rented a car with goldcar in Ibiza without my passport and everything went fine, but in Barcelona they changed rules for some reason. When I asked the agent said “Ibiza does whatever they want we are not an island”. Clearly the company is not aligned.
Pros: Nothing, we have rented many cars in different countries before with no issues. However this was shocking service
Cons: We were charge for damage that was already present prior to us hiring the car even with the forms clearly showing this when we collected the vehicle. All the staff were rude to us, we were called liars for informing them that we had already purchased full insurance through discover cars and were aggressively hassled to try and get us to buy additional insurance even with discover car speaking to them on the phone. A clear scam with multiple staff at separate times being aggressive and lying.
Cons: They charged me 103€ for a 1cm scratch mark which was already here before and when the car was already all scratched…! Thieves !!!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The following surcharges may apply: Environmental Contribution fee, Carbon Emissions Fee.
Mileage is limited in Madrid, Barcelona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/collection service is not provided.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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