Centauro at Barcelona Airport

Pros: The customer service agents both in Barcelona and Madrid were professional, friendly, spoke english well to communicate with us, and efficient.

Cons: nothing

Pros: Quick and easy to find bus service from airport to car park. Nice motorist, helpful. Car was nice, even with many marks on the body, which were not important for use; but annoying in the way agent forced to write them all down under the threat of charging for repairs for any that were not mentioned in the contract.

Cons: The receptionist (young, dark-haired lady, no name identification) was extremely impolite. She forced the car to be inspected at night, in a dark park, due to defects in the car's paintwork, of which there were many, saying "if you don't inspect it, it's your problem, we have the card deposit. That's what we have, you want it or not?" . Four additions were made to defects in the car that were not indicated in the contract. In total, the car had 11 defects/marks noted. Very impolite attitude.

Pros: nothing

Cons: they were not helpful to try to solve our problem. thats it, what could i do.

Pros: Competitive price and clearly stated insurance coverage

Cons: Unclear condition between discover cars and car rental partner.

Pros: Would never choose Centauro!

Cons: Nothing

Pros: Rental agent assisted us to contact Discover cars (England) & suggested an alternative rental agent who might have a car available

Pros: nie miałem okazji poznać

Cons: Informacja o odbiorze auta z lotniska to duża nieścisłość, z powodu braku dokładniej informacji gdzie jest biuro. Szukanie wypożyczalni o 20-21 z całą rodziną po lotnisku to nie zabwna historia. Brak dokładniej informacji, polecana aplikacji czy mapa nie działała, kontakt też się nie powiódł. Dlatego nie odebrałem zamówionego auta. Musiałem wypożyczyć auto z innej wypożyczalni.

Pros: They give us the same car we rent on line

Cons: The secret dodgy extra charges that Centauro had. My daughter has a service dog that traveled with us in the car, and of course she left some hair, nothing serious or unusual, but extra charge for cleaning was disproportionate and was reported to us in a derogatory manner, teh person said we took the car to clean when we were at the airport to take the return flight. My daughter has rented a car with her help dog many times and never, ever had they done to her what Centauro did in Barcelona tous

Pros: 1. Price. 2. No lines at service counter 3. Shuttle van showed up on time

Cons: 1. The $1000.00 security deposit. 2. I had to change flight due to cancellation. I wasn't allowed to change my drop off time even though it would have been well within the rental period I paid for.

Pros: Everything was perfect ! Representative who was helping us at the checkout was very nice and so professional I forgot to ask her name ,thank you for such a service! Will use the company again for sure!

Cons: Nothing

Pros: The Cenrauro agent bait and switched us. We reserved an economy car that was $11 per day but the rental agent gave us a jeep which was $25 per day and not economical on gas!!

Cons: There was nothing I liked about this rental agency

Pros: Nothing. They were literally obnoxious when we took the car and while we had it. The only nice person was the one who received the car when we returned it to the railway station. The rest were awful.

Cons: Had to find and take bus to Centauro, then we waited on line for an hour, so almost 2 hours till we got our car. Returning the car at the railway station took us 37 minutes to find the garage after having to call the company four times to direct us. The worst was when we were told (by Dayana and Alessandro) we could change the rental to allow border crossing by calling in. When I called, a horrible woman named Virginie said we can't, called me a liar and then hung up on me. Terrible service.

Pros: Everything

Cons: Everything,we will come back as usually

Cons: It took a long time to collect the car plus the offsite location was some distance away.

Pros: Simpaty of the employees.

Cons: The car was in poor condition.

Pros: They were professional and courteous.

Cons: The time it takes to pickup your rental. Long lines and only 2 service representatives.

Pros: The car and condtion of the car was very good. The service of the employee of Centauro was good.

Cons: In principle, I am taken to Centauro by bus. But because the bus stops somewhere at the airport, I had to search a lot and wait for the place. After a long wait I decided to go to Centauro with Taxi. that cost me 20 euros. That is annoying and less fun.

Pros: Front desk person was great. Helpful

Cons: Charged us $100 euro for a micro chip in windshield that was so small it was very hard to see.

Cons: Want to sell additional assurance with a light press Was scary that any scratch or dent would be charged. In the end they not check that fine.

Pros: The quickness

Pros: no issue with insurance

Cons: all good

Pros: Great value, good car

Cons: Directions at Barcelona airport are difficult -- they just need to say go to hotel shuttle stand in Terminal 1

Pros: Friendly staff. Smooth transaction

Cons: Everything is quickly done

Pros: The best value for money ever. Car in great condition, very low price. No tricks.

Cons: We waited 22 minutes for shuttle bus to come, in unmarked spot, so not sure whether we are right, the phone contact provided did not work.

Pros: The rental desk representatives, both on pick up and drop off, or extremely friendly and helpful.

Cons: The drop off location was several minutes outside of the airport, even though most other rental agencies were right in the airport.

Pros: Quality servis and pick from airport and back

Cons: Flexibility to solve a problem.

Pros: Service was very good

Pros: Cheap and efficient

Cons: Waiting for pick up and returning car off airport

Pros: Satisfied, 0 problems and Uber smooth pick up drop off (I used the 88€ insurance) Skoda Qaroq is an awesome car. Thanks!

Cons: The charge for passing to a nearby country (France) which is a Western European country, was very high, of 90 Euro (2 months ago we rented a car in Stuttgart and drove to Austria and Italy and the charge was only 16 Euro by Europecar). The waiting for the car receiving was very long (about an hour even it was only 3 cars taken and one returned in this time). The return of the car was checked very long despite the rain, even the car was in perfect condition (and new).

Pros: I like using Centauro. I find them open, honest and trustworthy

Pros: 1. Insurance provided by Discover cars wasn't accepted 2. Shuttle wasn't provided to pick up us from airport to dealership, we paid 20 euro for the taxi Unprofessional customer service

Pros: The service was very good. Could have offered the option for cross border toll usage or how to get it since we paid the cross border fee

Pros: We had a flight disaster and arrived 12hours later than expected, i was on the phone to Centauro several times on our day of pick and them to me. They were very helpful and as they closed at 11pm they stayed open to allow us to get our car hire (we were charged €40 however we were just so grateful to have picked our car up). Have used this company from Malaga and 10/10 each time. The car had some previous damage but they had logged that thank goodness!

Cons: Nothing

Pros: Easy pick up and drop off.

Cons: Expensive. Dirty and poor condition of car.

Pros: The staff was great

Cons: confusion at the airport as to how to get to the car rental. the shuttle was every hour which made it inconvenient.

Pros: All was good except the above. We’re fuming. Very disappointed

Cons: The above - the surcharge on the fuel. Ridiculous.

Pros: It was cheap.

Cons: They falsely assured us that the Renault Clio we were given was the same class as the Ford Focus we had booked and we had to queue for ages to pick up the car.

Pros: They were good but very busy.

Cons: They did not have enough staff ,we had to wait a bit too long, there was bigger demand of service than supply.

Cons: The staff took a lot of time to do very little in my opinion, even with an increasingly long queue there was no sense of urgency. Overall we spent close to 1.5hours from arrival at the pick point to leaving. The also charge you extra for insurance even if you have taken the extra cover as you need to have a credit card in your name. When we asked why it's not possible it was shrugged of and was told to find another car company. Additional we were driving to France which is extra cover ontop

Pros: Nothing

Cons: What is a ridiculous amount of time to waste picking it up.

Pros: Was simply and clear

Cons: cleanliness of the cars

Pros: Nothing..service was horrible.

Cons: Horrible service. Wouldn't reccomend this place to anyone. It took 4 hours to pick up my rental. The staff didnt care and were so casual, strolling around even though they had a massive line of people trying to pick up their car. They were constantly leaving their stations. The car I ended up getting was not the one I booked. Hidden clauses in the contract forced me to pay for full insurance. I've hired cars from 40+ countries - this was easily the worst.

Pros: Nice people. They had too much to do.

Cons: The time it took to pick up the car

Cons: They did not honor my rate , they made me get a full cover insurance , the rate went from 30 dollars to 300 dollars , I would not recommend this place to anyone. We will come back to Barcelona next year and years to come , but WILL NOT DO BUSINESS WITH CENTAURO

Cons: Car was not as requested - I have got 1.2 litre Hundai I20 instead of Focus. I paif for Full to full policy, but car was not prepared at that way. Crew told me, that I have to agree or to go. Deposit for fuel (50euros) is strictly against Full-to-full policy. And this deposit was not returned to me yet - even a week after return home. I also paid for Full coverage insuarance, however, Centauro charged me/ blocked additional 1.050 euros. And blockation still holds on my account.

Pros: Good little car and cheap to run

Cons: It took 2 1/2 hours to pick the car up. No water provided even though it was well over 30 degrees. Picking up the car was chaos!

Pros: unfriendly, slow, I felt cheated. NO documents provided when returning car, so how can I proof it was returned in conditions.

Pros: They were efficient and friendly. They were at the airport and easy to find.

Cons: Nothing!

Pros: Very polite

Cons: Tried to sell me extra insurance as they said yours was with you and not them. Did not explain the workings of the car Asked to return the car 85% ??? full Had to have 1200 Euros blocked on my credit card as I did not have THEIR insurance.

Pros: Good explanation of the terms of the rental, quick return.

Cons: Only one pickup and drop-off point at BCN terminals, long walk from any terminal. The worst is that there is no drop-off at the departure terminal of the client, just at the designated spot which is fairly far away.

Pros: They are cheap and cheerful

Cons: no prob;lems

Cons: - They didn't show up at the pickup location for one hour - They gave me a completely destroyed car

Pros: Nice people, decent cheap car.

Cons: Didn't know about the shuttle

Pros: quick on check in and check out.

Cons: Car had some hybrid battery malfunctions which were not confidence inspiring

Pros: useful maps (e.g., nearest gas station). non-pushy reps (no, i don't want to buy more insurance)

Cons: not enough info provided ahead of time on how to find the shuttle to centauro's desk.

Pros: Nothing

Cons: Rude and impersonal

Pros: I could not get through to the company after the arrival. After the Operator answered and confirmed the bus departure, we waited an hour at the meeting place but the bus did not arrive. the phone of the company stopped responding. for the whole company worked only an answering machine.

Cons: No service at all. I never will return to CHEATauro

Pros: Car was in good condition.

Cons: Was not given the option to add additional excess mileage whilst checking out the vehicle. Customer service was poor. I left an item in the vehicle. I visited the offices again to find mayhem then had to call back twice and fill in a form for nothing to be done.

Pros: They were efficient and helpful at drop off given we had damaged the car

Cons: The instructions to find the bus to take us to car hire office were impossible to read. We felt abandoned because all the phone numbers we range were answerphones. My husband, who has just had a hip operation ended up walking about a mile to find the bus. It is ridiculous. We were so upset and stressed.

Pros: Friendly and helpful staff

Cons: VERY POOR process for returning car. Unclear procedure for customers and no set area for processing return customer from pick up customer. I spent one hour in line to return my car due to the volume of people picking cars up.