Payless at Bucharest Airport

Cons: The service was disaster from the first moment. I received a lower grade car than I ordered, the car is old with 85 thousand kilometers, dirty, all scratched and broken, even the usb socket didn't work. When handing over the vehicle, the staff refused to indicate where the vehicle's scratches and defects were. While returning the car, they asked me to pay twenty euros because I did not return a washed car, in addition they claimed that the car was out of gas while I was driving and filled up wit

Pros: We have waited a lot about half an hour at the meeting point. When we come, and fill all the documents, payed and waited about 15 minutes to check the car revealed that there's no this car in the garage and I had to make new contract, and we received very ancient car (170000 km) with scratches on every door, front and also inside. I have never seen the auto for rent in such state, l have rented the cars for 30 years

Cons: So it was the service , ant and it took a lot of time, if I return the car mor then one hour later?

Pros: I rent many cars in the year and this was one of the best i ever had. 1) Reservation was very easy 2) Meet and greet, transfer and contract was nice experience. 3) Mr San was very kind, professional with a big smile! In my next trip ill try to rent with them again.

Cons: San was all the "money" 👍

Pros: Pick up and drop off is really smooth

Cons: Firstly, the car had a fault which they seemed to be aware of, but did not warn clients in advance. There was a warning light and a beep that went off periodically, about every ten minutes. Additionally, the radio volume couldn't be adjusted, which was quite frustrating. The air conditioning also had a mouldy smell. Furthermore, the clutch was stiff or faulty, causing the car to suddenly accelerate when starting. These issues significantly impacted the quality of my experience.

Cons: I would love to have office located closer to the city center

Pros: Great price, great car almost brand new, and they'll definitwly be the first place when i will nees to rent a car next time

Cons: No complaints

Pros: Was quite smooth

Cons: Was not the same price as on booking.

Pros: No good for prince . Double prince !!

Pros: Nothing

Cons: Everything, no way to contact, rude, no car, no service nightmare

Pros: Friendly, efficient & straightforward. Highly recommend

Cons: Nothing

Pros: car smil was not good car need michanic service and electric service

Cons: slow process and doesn't accept depit card so we pay full protection insurance and the deposit didn't arrive yet and when i pick off they want to cost me more although i pay full insurance

Pros: Nothing. I would never recommend them.

Cons: Really bad service. They were late by 30min to meet as so we had to wait in the airport. When they came they were so cocky and did not even apologize for it. So not nice experience. The car was in a really bad condition. Engine light was on. We got an old car and much smaller than we booked.

Pros: They really tried to help with the car.

Cons: They called me over although I called them in the morning and told them about my reservation and they said that it doesn't appear in their system, but I should come over anyway. Why??

Pros: They meet me at the airport at 12 midnight

Cons: They ripped me off 500 euros

Pros: Nothing I did not received the car at all

Cons: Everything

Pros: I'm sorry but I'm very disappointed in you

Cons: There was nothing good😔

Cons: Customer support. Before sending a truck to take us and the car back in Bucharest I had to explain and send photos because they tried to pin down on me the tire explosion. Then when I finally arrived at their office to drop the car I had to go back in the road with my car on the truck platform to fill the gas so that I will not be penalized, as if there wasn’t any incident on the road back.

Pros: Nice guys.

Cons: - I had to wait 25 minutes in the airport for the representative to arrive. - I had to wait another 35-40 minutes at the Payless office before I could leave.

Pros: Great car and good value for money. We choose to have an upgrade to a brand new car and included a full cover insurance for peace of mind.

Cons: A little hard to find the “meet and greet” person as the flower shop as per instructions no longer exists. Be aware of a possible 50 euro clean tax, which we didn’t have to pay, but it’s in the small prints

Pros: A car was in very poor condition,

Cons: The windshield wipers were badly worn, the washing did not work.

Pros: Old car already 135000km on it, superficially cleaned, cluck was not working properly, the car vibrates at 110highway speed. Gear box issues for sure as well.

Cons: That there is no alternative to Credit Card except paying 3times the rental fee for there own insurance.and on top they are able to block for weeks the deposit amount for gas. Which is in local currency. They are claiming they are not able to block the deposit, but they are, other countries they do it, other car rental companys do it. The should be updating the pos or there process of charging the deposit. We the clients are not responsible for the high price of insurance of cars in the country

Pros: Friendly and helpful

Pros: Agents were polite and easy to deal with.

Cons: My reserved car had a broken wing mirror (agents were aware of that) and other mechanical issues. I got a replacement (smaller car) that in turn had electrical issues (warning sounds and red dash every few minutes...). Won't book again from Payless Otopeni.

Pros: Nothing honestly

Cons: The said they will give us a 2021 car, and apparently it was 2017

Pros: All went very fast. Price was great.

Pros: It was a 9 seater van. Good car condition, brand new tyres, very clean inside.

Cons: When we picked up the car your agent only spoke english language.

Pros: Car colour.

Cons: The agent forced us to buy additional expensive insurance which cost €20 a day (!) even though we had full insurance already taken out and we informed him about it. He claimed that it was because our card was a Visa Debit and he would have a problem with the deposit (although with this insurance they also secured the deposit). It has never happened to us before in any country, although we often used debit cards, so we feel cheated because we paid over 100% more than we were supposed to.

Pros: The staff at Payless were kind, helpful, clear, and so friendly to this inexperienced traveler from the US. They answered any questions I had and made me feel that they honestly appreciated my business. I will always use this company when renting in Ro.

Cons: There was absolutely nothing I didn’t like. Keep this staff and give them a bonus!

Pros: Nothing

Cons: We wait 2 hours for the car. We got a dirty car, and when we return the company charge us in 60 Euro because the car was not clear!

Pros: Nothing

Cons: We wait 2 hours for the car. We got a dirty car, and when we return the company charge us in 60 Euro because the car was not clear!

Cons: They forced us to get their insurance because according to us a deposit cannot be done with a visa debit - which is definitely false.

Pros: Everything was excellent

Cons: Price could have been better, no upgrades suggested

Pros: dropping the car was very easy

Cons: no proof of the state of the car before lending. They thought that I have booked the car for month of May, but show them the the booked dates were correct. No apologies for that. Very long time on getting the car

Pros: On time and professional staff.

Pros: Nothing

Cons: The car was in a very bad shape when I got it. When I dropped it off I was tricked into believing that I've done some damage to it

Pros: The air condition was tribble - doesn’t work The reception teem, don’t know the details

Pros: Nothing exceptional

Cons: The guy who helped us was very rude and treated us in a bad way.

Pros: The car was in great condition.

Pros: Efficiency

Cons: Actually nothing I can honestly mention...

Pros: The guy from payless didn't wait for us at the airport and we had to call him and wait for an hour at night

Pros: Nothing

Cons: Definitely not using again

Pros: Nothing

Cons: Everything,the manager was rude and we ended up calling the police on him,in the end we had to find another car,at 4 am in the morning.

Pros: Nice people,very profesional

Cons: The car,not a nice looking car. Inside not very clean,,next time i will pay more attention. Because will be a next time.

Pros: Quick release and return process for the car

Cons: Car condition. The car did develop some breaks issues and could have used some maintenance.

Pros: I got no service at all! Ppl where just rude. Wanted to get my money and didn’t care at all!worst experience of my life!

Pros: Absolutely nothing!

Pros: all good except the document

Cons: Payless failed to provide the right documents for a small scratch i had in the car. that costs me 200eur...

Pros: Rental agent, once we finally connected, was professional and tried to be helpful.

Cons: Could not get ahold of representative to get the car (on hold for 45 min). Had to pay extra to get a cab to the rental place, which was less than 1 mile from the airport and the cab charged a premium. Car looked pretty battered with over 100k km on board, had bad tires (deflated even though I had to put air in them once). I paid for GPS and it didn't work (did not receive my 25 euros back).

Cons: They don't return the 100 euro tax of loosing the car key

Cons: The deposit hasn’t been refunded even though it has been a week since I returned the car and everything was agreed to be good by the local car provider. They said the deposit will be unlocked and be refunded in 1-2 days and it hasn’t! I wasn’t handed a copy of the final car check up.

Pros: payless car Romannia have good cars if you rent from them but don't use any more discoverers....they don't provide what they promise