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Klass Wagen at Bucharest Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I didn't get the car class I booked (I booked a Ford Focus and got a Dacia Duster). The car was wet inside. The car had malfunctioning tank doors.
Pros: ~Florin Märãcine Picked us up on time from the airport, he was professional. He was a fantastic first impression on us and we were happy with his customer service.
Cons: The person who actually signed the car off to us ( I don't remember his name) gave us so much unnecessary anxiety regarding insurance, explaining how each scratch could cause 2000 euro, extreme, and to the point where we had so much fear with the car. Thankfully everything was returned in perfect shape. We had to go to a car wash before dropping it off(mandatory )I have never ever had that experience with a car rental before. What a headache.
Pros: Thanks for all
Cons: Thanks for all
Cons: Un poco de presión para contratar su seguro, contando historias raras de la policía
Pros: Kind staff
Cons: The car had lots of mechanical issues. First i asked for a VW Taigo, i received a Opel crossland or something. Even if where still some Taigo as i requested i couldn't have one. Second the car was vibrating like a helicopter, i was waiting to take off. 2nd, the tire sensor was screaming at me and i had to check the pressure constantly to be sure it was OK. Worst was that if you drive in a que after a while the car didn't rev more than 3000RPM and would not go more than 30 Km
Pros: Very friendly and polite staff. No hidden fees, good selection of almost new cars. Really quick and easy pick-up and drop-off.
Pros: Open in the early hours
Cons: You have no other choice but to take the insurance offered by KW car rental company
Pros: Airport shuttle
Cons: I paid for insurance through the booking site and was charged a different amount because we were told what I paid for wasn’t enough.
Cons: they ask for 3k euro of deposit and this is something totaly crazy! i forgot my leather Jacket in the car and they didn’t return back they don’t have office for lost idem!
Pros: The return was quick and efficient.
Cons: The assistant who gave us the car at the start of the hire was unfriendly and largely disinterested especially when we did not take out extra insurance (as I have an annual policy). Not the best advert for Klass Wagen. If only he was as helpful and efficient as the guy who took the return.
Pros: friendly staff especially Cosmin Gabriel was kind and professional , smooth process to pick up and drop off the car .
Cons: I would suggest to have more pick-up and drop-off cars specially on busy hours so the clients won`t wait too long at the airport.
Pros: Received service quickly.
Cons: See my comments above.
Cons: The game with the insurance and try and get me pay more and more Very much disliked
Cons: There was no shuttle bus in the spot we were told. We had to call 3 times . The design crew were frowning , forcing us for full insurance by them. And when We told We had one with discover çarş, they told "then you call discovercars for help in case you have anlat tire or accident or trouble with car , and let's see how they help you from USA ehich sounds like a covered threatening to me. They said the details, rental conditions and car conditions etc will be mailed. They did not.
Pros: Professional well organised and efficient. 10/10
Cons: All good.
Pros: Very friendly service
Cons: All went well, no complaints
Pros: Everything very efficient and polite
Cons: All good
Cons: The car agent threatend on the insirance , on car cleanliness... bad service and abusive Car was different from our order and the caelr condition was terrible. Tire sensor was faulty etc. Bad !
Cons: The car had no cruise control and non-original floor mats that kept sliding under the pedals. A slightly better equipped car would suit the price. Otherwise, of course, VW is VW ;)
Pros: לא אהבתי כלום. לא ממליץ
Cons: לא אהבתי כלום. לא ממליץ
Pros: I didn’t like from the first day I had personal accident I broken my hand my hand and I call them to pick up the can they asking me for 300€
Pros: The employee told me that the insurance I paid for you is not considered insurance Which made me pay another insurance at the car rental office
Cons: They were trying to sell us the insurance quite aggressively
Pros: Very good service and welcoming agents. Shout out to them! Best rental experience so far.
Pros: New car, paperless documentation
Cons: Lady at pick up was quite arrogant and unfriendly. Very cold.
Pros: Fast check in and out, free shuttle to and from the airport
Pros: Efficient service, great car. The staff in Class Wagen were very friendly and helpful.
Pros: The service was very fast and efficient. Good shuttle service to the airport.
Pros: cheap, close to the airport and shuttle
Cons: as always rental companies try to sell their insurance even in addition of the DiscoverCars full coverage, the coverage amount is very high for KlassWagen (2000€) and they become rude when you say you don't want their insurance
Pros: Extremely professional staff. Well maintained, clean cars.
Pros: שירות מעולה וחזרו בגדול
Pros: Great service from the guys at klass wagen. Cant find any faults, speedy in everything
Pros: בקשו סכום כסף יותר ממה שהוסכם בחוזה
Cons: לא ידעו אנגלית וסרבו לתת שירות
Pros: קיבלנו אוטו כמעט חדש לחלוטין.
Cons: תשלום כפול של ביטוח ביטול השתתפות עצמית.
Pros: Everything was perfect, as usual. By far the best rental company!
Cons: Very kind staff, new cars, excellent service.
Pros: All good
Cons: Unfortunately when they reimbursed my deposit they converted the lei currency into pounds at the rate of their bank, so I have lost £20 on that transaction. I have paid £1790 and they paid my deposit back £1770.
Pros: Very nice car. Ran great.
Cons: The location is very difficult to find. The agent took 4 times to enter the data before we could leave. I'm not sure if it was the operator or the system. Long wait before we saw an agent. Seems like a lot of people standing around.
Pros: The drop off was very efficient and immediately eliminated any concerns I had about the deposit hold.
Cons: Nothing they were very efficient
Pros: Fast service, new clean car
Cons: Trying to sell additional car insurance on the grounds that the insurance I purchased through you is not good enough, this undermines security and causes confusion
Pros: They respond to phone calls quickly and are always trying to help. Their staff is very efficient
Pros: Overral value for money was good.
Cons: I would like pay the rental with an card and the deposit security with another card. The agent said that I could not. That was the company politcs. That never occur to me with another company.
Pros: Everythings was great
Cons: hard upsale and threatening attitude re: scratches/damage
Pros: When I returned the vehicle, the process was quick.
Cons: 1. Long waiting for the shuttle at the airport (we had to call them). 2. The company representative (BOGDAN) offered me to pay 272 euros instead of 117 to buy peace and quiet... 3. The method to spend more money: intimidation! (There is not enough space here to detail what he told me...) 4. Excessive and unreasonable care in inspecting the vehicle in order to extract more money from the customer. 5. I will never return to KlassWagen and I will not recommend them to my friends and colleagues.
Pros: New car
Cons: Awful agency. So petty about everything. Threatening and scaring you to get their insurance. Dont use!!
Pros: I didn't like the surprise of extra charges I had to pay at the rental car desk. Klass Wagen didn't have me any choice. The agent said that coverage is not an insurance and that upon return they will charge every scratch. After that I will have to file complaint at the police station and that police is not likely to cooperate just for a scratch. For each scratch company charges 600euro !!
Cons: The car was good
Pros: Servizio impeccabile
Pros: Friendly and efficient.
Pros: Good car. English speaking staff. Explained everything well.
Pros: Excellent service - always!
Pros: We got a brand new car, it was clean Staff was very helpful, I cannot remember the girl’s name but she was great
Cons: We weren’t told to wash and clean the car before returning it, so we had to go find a place to have it washed, it wasn’t a pain but we could’ve been told before. I still recommend Klass Wagen.
Pros: Strait forward service
Cons: Did not get a hybrid car, as I booked, said they xdo not have it in stock at all
Pros: Spoke English
Cons: Didn't like the hostel approach they take on trying to scare you into taking more insurance even after went for the fully comp. Wich covers you for everything. Showing pictures of dents that I would have yo pay for. Even tho I selected a cover that would cover it. They failed to record all marks Down on car before handing over and car was very dusty so spotting dents was very difficult.
Pros: Fantastic offices
Cons: A few hiccups in the car return process. Slow and cumbersome
Pros: Nice customer service rent with them many times i dont have any issue with KLASS WAGEN
Pros: Dropping of the car was very smooth. Nice guy who took the car and he also brought us to the airport. The car was also brand new.
Cons: When picking up the car, the lady tried to scare us because she wanted to sell us extra insurances. She told us your insurance was not enough.
Pros: Very nice office and friendly agents
Cons: more expensive than I expected
Cons: при получении пытались продать всякие страшилки.
Cons: הזמנתי רכב אוטומטי. ניסו לתת לי סקודה 2018 חבוטה מכל הכיוונים. לאחר שלא הסכמתי החליפו לפורד,פוקוס חדשה. אבל גיר,רגיל. חוץ מזה הכל היה מצויין לא ניסו להיות קטנוניים בהחזרת הרכב
Cons: The "check-in" process is horrible, since you get an explanation of 10-15 minutes why you should buy an additional insurance (in our case 150-200 euro). The explanation includes photos of possibles payments/fees that will be "for sure" paid by you ("for sure", becuase it is said that drivers in Romania don't care about the cars). It is even said that without an additional insurance on return you will spend more time , because the car will be checked thoroughly.
Pros: Great service
Cons: location was a little tricky to find when returning the car!
Pros: new & clean car
Cons: no easy to find them. they located out of the airport
Cons: The representative tried to aggressively sell insurance despite one being purchased from the rental agent.
Pros: Our car was upgraded to a larger model, they explained how your service ripped us off and we should have dealt with them directly. We were picked up from the airport in an executive minibus.
Cons: The price was a lot higher than we anticipated, but we would have been stuck without transport in an unfamiliar place if we didn't take up their offer.
Pros: I received a car with engine problems and the engine warning light was on, they said everything was fine and then I had to drive back two hours to change the car. They wanted me to return the car after cleaning or that I would be charged 60 euros, so I spent 10 euros on cleaning the car myself, the return is very harsh and unpleasant.
Cons: I received a car with engine problems and the engine warning light was on, they said everything was fine and then I had to drive back two hours to change the car. They wanted me to return the car after cleaning or that I would be charged 60 euros, so I spent 10 euros on cleaning the car myself, the return is very harsh and unpleasant.
Pros: Had a dent on one side! Overall the car was in a very good condition number plate 2022
Pros: The car was almost new and the offices are nice.
Pros: Top pro guys ! Nice chat , pleaseant attitude !
Cons: Regardless of the amount of luggages you are carring , you have to bring back the car, they cannot offer driver for car pick-up . At least they offer airport shuttle service !
Pros: Everything was perfect. They even refunded us the excess fuel in the tank. No complaints
Pros: the price
Cons: the process of checking the car. Insurance!
Pros: Excellent! I collaborated with the company in the past.
Pros: Nothing, they are scam artists
Cons: They are scam artists, the car had over 20 faults when picked up and when I returned it they found another ding the size of a pin head that they said it wasn’t there and charged €269 to fix it although they not fixing any
Pros: Check in people were very good.
Cons: The agent who did the paperwork at the front end of the rental was really ambiguous about the insurance and tried to get me to buy more. He told me Discovery's insurance was not valid.
Cons: Too pushy, still asking about the full insurance to be paid to them although I already had full insurance purchased on DiscoverCars website.
Pros: All went well
Cons: At the end, no trouble and all went well although they scared me off to death with huge financial consequences by not taking extra expensive insurance and excessive costs if even a 1mm stone "scratch" on the car by return. Finally, I did the effort to take maybe 30 pictures but as we received the car in the evening, not everyting is visible in the half dark.
Cons: Very agressive and pushy for me to purhase their overpriced insurance package.
Pros: The building and facilities were modern and clean and the first agent was great. The vehicle was new and clean.
Cons: The car was not clean on the outside when I picked it up and made it difficult to check for damage. The second agent was rude and unfair and wanted to keep my deposit because the car was not washed before I dropped it off.
Pros: Staff were very friendly and professional.
Cons: Felt pressured into buying their insurance despite already having our own (although this is standard for all hire companies) and the car wasn’t in the best of conditions.
Cons: The site offered a full insurance and in the small print it said that the car company might offer more insurance which should be declined. Indeed, the car company did (and clearly discovercars knew that they would, otherwise it would not be in the small print), but in the end didn't give us the car without additional insurance. So was between buying insurance twice or not getting the car. The car company said online brokers make money from insurances, so one should never get it online.
Cons: One light was not working
Cons: THey are very unprofessional and looking to extortionate money from customers by trying toi make them buy car excess insurance products saying that premium cars and services come at a cost.
Pros: Hassle free service
Cons: The one way fee is substantial
Pros: Professionalism, great service
Cons: Professionalism, great service
Pros: Helpful agents
Cons: Klass Wagon have changed their policies concerning any minor marks etc on their cars. You have to spend ages checking and recording with their agent,every tiny mark or dent. They are charging now for every stone chip or miniscule paint mark. Not realistic or practical. Plus deposit is now€2000.00. I will find another car hire company next trip
Cons: price! My reservation was with the full insurance/ In addition to that thy charged my 260 euro to avoid the deposit, just for 5 days/ How you can call it? Cheating? you have a better word?