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Klass Wagen at Bucharest Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I didn't like the surprise of extra charges I had to pay at the rental car desk. Klass Wagen didn't have me any choice. The agent said that coverage is not an insurance and that upon return they will charge every scratch. After that I will have to file complaint at the police station and that police is not likely to cooperate just for a scratch. For each scratch company charges 600euro !!
Cons: The car was good
Pros: Servizio impeccabile
Pros: Friendly and efficient.
Pros: Good car. English speaking staff. Explained everything well.
Pros: Excellent service - always!
Pros: We got a brand new car, it was clean Staff was very helpful, I cannot remember the girl’s name but she was great
Cons: We weren’t told to wash and clean the car before returning it, so we had to go find a place to have it washed, it wasn’t a pain but we could’ve been told before. I still recommend Klass Wagen.
Pros: Strait forward service
Cons: Did not get a hybrid car, as I booked, said they xdo not have it in stock at all
Pros: Spoke English
Cons: Didn't like the hostel approach they take on trying to scare you into taking more insurance even after went for the fully comp. Wich covers you for everything. Showing pictures of dents that I would have yo pay for. Even tho I selected a cover that would cover it. They failed to record all marks Down on car before handing over and car was very dusty so spotting dents was very difficult.
Pros: Fantastic offices
Cons: A few hiccups in the car return process. Slow and cumbersome
Pros: Nice customer service rent with them many times i dont have any issue with KLASS WAGEN
Pros: Dropping of the car was very smooth. Nice guy who took the car and he also brought us to the airport. The car was also brand new.
Cons: When picking up the car, the lady tried to scare us because she wanted to sell us extra insurances. She told us your insurance was not enough.
Pros: Very nice office and friendly agents
Cons: more expensive than I expected
Cons: при получении пытались продать всякие страшилки.
Cons: הזמנתי רכב אוטומטי. ניסו לתת לי סקודה 2018 חבוטה מכל הכיוונים. לאחר שלא הסכמתי החליפו לפורד,פוקוס חדשה. אבל גיר,רגיל. חוץ מזה הכל היה מצויין לא ניסו להיות קטנוניים בהחזרת הרכב
Cons: The "check-in" process is horrible, since you get an explanation of 10-15 minutes why you should buy an additional insurance (in our case 150-200 euro). The explanation includes photos of possibles payments/fees that will be "for sure" paid by you ("for sure", becuase it is said that drivers in Romania don't care about the cars). It is even said that without an additional insurance on return you will spend more time , because the car will be checked thoroughly.
Pros: Great service
Cons: location was a little tricky to find when returning the car!
Pros: new & clean car
Cons: no easy to find them. they located out of the airport
Cons: The representative tried to aggressively sell insurance despite one being purchased from the rental agent.
Pros: Our car was upgraded to a larger model, they explained how your service ripped us off and we should have dealt with them directly. We were picked up from the airport in an executive minibus.
Cons: The price was a lot higher than we anticipated, but we would have been stuck without transport in an unfamiliar place if we didn't take up their offer.
Pros: I received a car with engine problems and the engine warning light was on, they said everything was fine and then I had to drive back two hours to change the car. They wanted me to return the car after cleaning or that I would be charged 60 euros, so I spent 10 euros on cleaning the car myself, the return is very harsh and unpleasant.
Cons: I received a car with engine problems and the engine warning light was on, they said everything was fine and then I had to drive back two hours to change the car. They wanted me to return the car after cleaning or that I would be charged 60 euros, so I spent 10 euros on cleaning the car myself, the return is very harsh and unpleasant.
Pros: Had a dent on one side! Overall the car was in a very good condition number plate 2022
Pros: The car was almost new and the offices are nice.
Pros: Top pro guys ! Nice chat , pleaseant attitude !
Cons: Regardless of the amount of luggages you are carring , you have to bring back the car, they cannot offer driver for car pick-up . At least they offer airport shuttle service !
Pros: Everything was perfect. They even refunded us the excess fuel in the tank. No complaints
Pros: the price
Cons: the process of checking the car. Insurance!
Pros: Excellent! I collaborated with the company in the past.
Pros: Nothing, they are scam artists
Cons: They are scam artists, the car had over 20 faults when picked up and when I returned it they found another ding the size of a pin head that they said it wasn’t there and charged €269 to fix it although they not fixing any
Pros: Check in people were very good.
Cons: The agent who did the paperwork at the front end of the rental was really ambiguous about the insurance and tried to get me to buy more. He told me Discovery's insurance was not valid.
Cons: Too pushy, still asking about the full insurance to be paid to them although I already had full insurance purchased on DiscoverCars website.
Pros: All went well
Cons: At the end, no trouble and all went well although they scared me off to death with huge financial consequences by not taking extra expensive insurance and excessive costs if even a 1mm stone "scratch" on the car by return. Finally, I did the effort to take maybe 30 pictures but as we received the car in the evening, not everyting is visible in the half dark.
Cons: Very agressive and pushy for me to purhase their overpriced insurance package.
Pros: The building and facilities were modern and clean and the first agent was great. The vehicle was new and clean.
Cons: The car was not clean on the outside when I picked it up and made it difficult to check for damage. The second agent was rude and unfair and wanted to keep my deposit because the car was not washed before I dropped it off.
Pros: Staff were very friendly and professional.
Cons: Felt pressured into buying their insurance despite already having our own (although this is standard for all hire companies) and the car wasn’t in the best of conditions.
Cons: The site offered a full insurance and in the small print it said that the car company might offer more insurance which should be declined. Indeed, the car company did (and clearly discovercars knew that they would, otherwise it would not be in the small print), but in the end didn't give us the car without additional insurance. So was between buying insurance twice or not getting the car. The car company said online brokers make money from insurances, so one should never get it online.
Cons: One light was not working
Cons: THey are very unprofessional and looking to extortionate money from customers by trying toi make them buy car excess insurance products saying that premium cars and services come at a cost.
Pros: Hassle free service
Cons: The one way fee is substantial
Pros: Professionalism, great service
Cons: Professionalism, great service
Pros: Helpful agents
Cons: Klass Wagon have changed their policies concerning any minor marks etc on their cars. You have to spend ages checking and recording with their agent,every tiny mark or dent. They are charging now for every stone chip or miniscule paint mark. Not realistic or practical. Plus deposit is now€2000.00. I will find another car hire company next trip
Cons: price! My reservation was with the full insurance/ In addition to that thy charged my 260 euro to avoid the deposit, just for 5 days/ How you can call it? Cheating? you have a better word?
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following country: Austria, Bulgaria, Croatia, Czech Republic, Greece, Hungary, North Macedonia, Montenegro, Slovakia, Slovenia.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
The first additional driver is allowed free of charge.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
From 22:01 to 07:59, service outside of business hours for pick up, drop off is available for 25 EUR.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 180 minutes.
Pick-up & Drop-off