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Autounion at Bucharest Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The representative did not tell us about a cleaning fee and when we disputed it on the drop off site, he physically assaulted us.
Pros: Check in and check out
Cons: We had a delay in the flight and he didn't wait for us then we call him and he came back.
Pros: The staff were very friendly, efficient and easy to deal with (both at pick up and drop off).
Cons: The car was in good mechanical conditions and the only downside we had was there was a moldy smell that stayed with us for the week. Unfortunately we noticed it the next morning and we were already out of the city. This is the only negative experience.
Cons: I started the rental at 2AM. My flight was a bit late and I reached the car rental place at 3 AM. Nobody was waiting. I called and was told that someone will come in a few minutes. Waited till 4:30 AM and took a cab to the hotel. DiscoverCars refused to take responsibility, canceled my order, and never refunded the payment. Thieves.
Cons: Extremely bad service, culminating with one employee having the audacity to touch me in order to make me leave their office.
Pros: New and clean car, technically flawless. We liked the car and the staff extremely kind and helpful.
Cons: The car was slightly damaged in the rear.
Cons: Payless SCAMED us
Pros: Didn't like any thing. It was the worst service I ever had from a car rental place.
Cons: We waited for more than an hour to be collected in the airport. The car was in a very poor condition, and the car rental people were very rude and dishonest especially when returning the car.
Pros: Pick up from airport, Cost of rental,
Cons: Need a desk at arrivals Didn’t allow for additional driver even though it said i could on booking voucher.
Pros: Good value for money, prompt service.
Cons: The handover process at the end of the trip was rushed. There is still unclear if the car deposit was refunded.
Pros: Absolutely the worst car rental company. Staff very unprofessional. They ignored my calls when I tried to call them when my tire become flat. I had to deal on my own. Don't rent car in this company.
Pros: Fast and reliable, they are trying to match your needs.
Cons: The cars should have more options, like Apple CarPlay or Android Auto.
Pros: Everything went quickly. The deposit that I had blocked on my car was low.
Cons: The car was at least 15 years old and you could feel it when driving. It was moving and turning heavily, getting speed slowly.
Pros: Good company
Cons: Good company
Pros: Nice car. Nice people
Cons: Tad sketchy. Services were under several different names, and was confusing at times. Also ended up having to spend more since they didn’t take my card/:
Pros: It was quick and efficient. Very good shuttle, etc.
Cons: I had the feeling that the agent on the return was trying to push the car problems to me rather close them.
Pros: Everything was good.
Cons: We need to wait to much time in the airport for the representative to came
Pros: Very friendly personnel. The locations is close to the airport, representative waiting for you to take you to the pick up location
Cons: The overall condition of the cars is very poor
Pros: Shit company
Cons: Shit company
Cons: Car was not as described , had to travel via bus to get to pick up the car rather than pick up the car at the airport , agent was rude , wipers didn’t work well, on return they wanted to charge me 50eur to clean the car for no reason
Pros: Quick transactions
Cons: One part of the car was not functioning properly. Couldn’t attach the metal rod to pull car out of snow.
Cons: The flight was late in an hour and the car agent told us that after 61 minutes the order is canceled. I spent 2 hours and a lot of shouts until he gave us another car
Pros: They Are customer friendly, speaks english very well, very good service, the ac in our car didn't work, and within a few hours we got a replacement car
Cons: I didn't get the car I ordered, but a "similar" and the overall comfort of the car i got, isn't as good as the car I ordered
Pros: The contract from Discover cars could not be accepted by Auto Union. We had to pay almost twice as much for it, so we never accepted
Cons: As above
Pros: i filed my complaint already to paul
Cons: everthing broken car etc
Pros: Nice people, no problem
Cons: Aircon didn’t work, winter tires were surprisingly noisy
Pros: Service was great
Pros: Adviser very friendly.
Pros: I have never seen the car or any agent desk or anybody waiting for me couldn’t locate the car lost my money
Pros: Dacia Logan 70k km, full gas / full gas, clean car easy to use.
Cons: The team was great
Pros: Fast and reliable. Not sell sell sell. Helpful.
Cons: The car was good but a small sound from the brakes and weak AC.