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Ace Rent a car at Barcelona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was fine
Cons: I have complained and no one has addressed the issue. The information given to collect the car was wrong and delayed us by 1 1/2 hours resulting in a missed excursion. You need to change the information and the agents knowledge when phoning for help
Pros: Abs nothing
Cons: The chaos of the office. The fact we hd to wait two hours to get served during which we were robbed and had all our passports stolen. According to the people who worked there “this happens all the time, no we don't have CCTV, no we don't warn people that pickpockets operate in the building and that it’s our fault for having too many children”. One of the worst experiences of my life. Oh and ACE rental cars doesn't even exist so you have to guess which company’s shuttle bus to get into.
Pros: clean car
Cons: instructions on how to find pick up only references Terminal 1. We arrived into T2. the phone number provided was not answering. Major issue with getting charged €560 on my credit card for car damage even though they inspected the car and stamped the paperwork confirming there was no damage
Pros: Literally nothing this was the worst experience I have had.
Cons: People were rude. Took 3 hours to get the car. Spent soooo much money calling ace rental car international.
Pros: OK car rental car were efficient once we agreeded on the car.
Cons: Only seeing signs for OK Rental cars, so would have been nice to know to look out for OK. Not getting the car I booked ie Peugeot Rifter for 5 cases. Being told I wo not be able to claim a refund.
Pros: The car was new, but appart that, Nothing, the worst Car Rental ever.
Cons: They dont have a sign, instructions or anything else in the airport, is an external, they lost our booking, we paid an extra tax in order to go to andorra and the car didnt work with the altitude, we rent the car for two days and lost one with the issue.
Cons: They gave us a badly damaged car which they would have blamed on us had we not gone to change it..then the rep gave me new paperwork but no car key ..when I returned to desk to say I didn't have the key 'moho'.. (his name but no name badge)insisted and kept insisting he had given me the key. Then after a lot of distress another rep saw reg no and found the car key in the box with all the other keys. No apology from Moho Absolutely dreadful .A useless incompetent rep who should not have a job
Pros: Car was in good condition and clean
Cons: Excessive waiting time to pick car up. Aggressive selling tactics from staff, leading to further delay. Not customer focused, just interested in making ac much money as possible from waiting customers, scaring them in buying extra covers etc. Will not recommend or use again
Pros: Everything was exactly as expected. Staff were friendly and didn't try to 'scaremonger' you into buying additional insurance; offices were clean; car was well maintained.
Cons: Finding drop off location. There was a problem with the credit card terminal which took up quite a lot of time on collection; I also found the breakdown policy a little worrying in terms of the potential additional cost.
Pros: Price, no nonsense
Cons: Airport and diesel surcharges, high deposit
Pros: Nothing as we didn't deal with them - it was Rhodium Car Hire
Cons: Everything - despite paying for full cover and car seats with yourselves we were we had to pay more for all of this with Rhodium. We have now been charged for cleaning the car on its return just because there was sand in the foot wells - terrible company and service. It was a rip off and scam
Pros: Nothing, we could not take the car at the airport
Cons: The service at GoldCar at the Barcelona airport Terminal 1, rude people at the till, not professional
Pros: I never got any service from Ace renta car.
Pros: Nothing, worst car service ever
Cons: Rude staff (at pick and return) Being ripped off with additional charges at pick up They didn't give me type of car I requested
Pros: Staff were more worried about leaving then helping sort out their fault
Cons: Sack the staff and get competent ones