Centauro at Barcelona Airport

Pros: Cheap

Cons: The services and Shuttle

Pros: Very nice customers service and desk workers.

Cons: The car I received was very dirty from the outside to inside and even damaged rear bumper. Because I have arrived outside working hours the nice desk worker have left and i had to leave the city that night so I had to find a car wash my self.

Pros: RECOLLIDA MOLT RAPIDA

Cons: PER TROBAR ALGUNA COSA. NO QUEDA CLARA LA CUA PER RETORNAR EL VEHICLE

Pros: Very good service.

Cons: Car tyres were worryingly bald.

Pros: Servici la superlativ

Cons: The return process was very unsatisfactory. The employee was unhelpful and clearly reluctant to inspect the car for possible damage. When we asked him to check it to avoid unexpected charges, he simply said, “Is the car broken? Then it’s fine,” as if only major damage mattered. He eventually checked the car, but with a very unpleasant and dismissive attitude. We also returned the car about an hour early, but the actual return time was not updated. Overall, the customer service was very disappoin

Pros: The agents were kind and welcoming, and answered questions

Cons: It took longer than expected to pick up the car. There was always a line, and at times the agents were working on something else without communicating to those of us in line (for example, "be right with you")

Pros: Service from and to the terminal was excellent

Cons: Bit too pushy to by additional insurance

Pros: Not being forced into expensive insurrance

Cons: Location far from airport

Pros: Tienen un servicio que se nota el esfuerzo en querer agradar y mantener comodo al cliente.

Cons: El agente no supo, entender y/o leer o buscar información sobre la reserva, informandonos de montos a pagar que no correspondían, el auto rentado por la web, era un Jeep Avenger, que estaba en promoción, siendo el Jeep con una buena capacidad en el maletero para poder viajar 3 pesonas cómodas, es por este motivo que se alquiló el coche, "Comodo y grande para viajar". El vh entregado fue un Kia Stonic, el maletero apenas entraba una maleta y una pequeña, haciendo incomodo el viaje.

Pros: Very fast and convenient, zero bullshit, good new car.

Pros: Super easy, courteous staff, great vehicle.

Cons: They charged me 75 EUR for having to vacuum the car after we've been visiting Costa Brava beaches during our vacation. The car didn't have any floor mats and now I understand it enables them to perform this scam. The T&Cs only refer to above normal dirty car, but leaving sand on the floor, mostly in the back where kids ride is a completely normal thing, not above normal. Additionally, the staff was trying to make idiot out of me by saying "you don't know how difficult it is to vacuum the sand".

Pros: The inside of the windshield required intensive cleaning.

Pros: Instructions to reach the shuttle were not accurate. They referenced a shop that no longer exists and simply werent clear enough. The shuttle bus DOES NOT run every 15 mins. More like every 30-45 mins.

Cons: The car that I was given had considerable panel damage all around the car. None of this was marked on the rental form. When i complained the agent said he didnt have time to examine the damage and that i should take a video of the damage. That isnt acceptable and shows pior controls which doesnt breed confidence in being treated fairly.

Pros: The car was ok

Cons: People at Centauro was unpolite and not clear at all

Pros: Very Good Company My deposit was returned in a very short time Super

Cons: Very Good Company My deposit was returned in a very short time Super

Pros: Fast and simple

Cons: High deposit 1500 eur. Pick up was a bit outside airport, needed to take a short ride by shuttle, arranged by centauro.

Pros: friendly staff. Quick pick up and return

Cons: We got a lower category car

Pros: The value was fantastic, nearly new car, spotlessly clean, relatively quick to collect and drop off

Cons: Poor instructions to get the minibus for collection, brusque staff on collection and drop off, lied to about fuel levels when collecting and lied to about fuel charges when disputed with the desk staff. Only led to a minor charge of 10 euros but was told it would be zero. No visibility of documents when signing electronically.

Cons: Old car with high milage, many panels scratched. Due to a lack of maintenance the 12 volts battery failed, the car become undrivable. Lost 6 hours waiting for a roadside assist and a tow truck (agent told a wrong address to tow truck), assist was useless, had to wait for a tow truck. Couldn’t leave a car since it was not possible to lock it, a physical key was missing. Got back to our accommodation well past midnight, my family was tired. Had to pay for the tow truck and a taxi next morning to g

Pros: Easiness in resolving the issue I had, with car substitution

Pros: Pickup and dropoff were incredibly fast, even with the shuttle ride (just 5 minutes from the terminal with another 5 minutes wait to arrive). The car was brand new, just like in my past experiences with them. Reliable and efficient!

Pros: Newer vehicle with low KM. No surprise charges when the vehicle was returned.

Cons: High rates for additional driver and specially the additional coverage for a quick drive to France.

Pros: Very easy process

Cons: Hassle with accepting American credit card.

Cons: Not very friendly customer service.

Pros: A new and very clean car

Cons: The situation with the credit card was very, very disappointing. The poor gentleman on the desk explained he frequently has this issue but the company refuse to make it clear they do not accept Amex for the insurance payment on their web site.

Pros: As above. Good base price.

Cons: Excessive Cross-Border (Andorra) and second driver fees.

Pros: Excellent service. Got the car immediately. The car was new and super clean. Got the deposit back as soon as I returned the car.

Pros: Good straight forward car hire. I have used them for 20 years. Helpful staff. Good clear information. Good clean cars.

Pros: Quick and efficient

Cons: It's very important that the windshield be thoroughly clean inside and out, it was not.

Pros: Fast, no paperwork - everything by email/computer, efficiency and overall experience

Cons: First impression was a bit of a problem, minimal communication, an almost accusatory reaction upon the fact that I already have insurance by Discovercars, getting first car with warning light on at the dashboard (but then everything was done correctly and efficiently)

Pros: Service good and fast, car almost new

Pros: Because Spanish is not my language I felt t like the agent did not help me but took advantage of the “lack of knowledge” we had in terms of renting the car. We paid insurance on the car when Centauro saw my contract with Discover and still told us to purchase the insurance which meant we paid insurance twice. It was not cheap 66€ for one day. We requested for the money back but neither Centauro and Discover would offer back a refund so, I am disappointed in both Discover and Centauro.

Pros: Value for money Ease of finding Agent helpfulness Pick-up speed Drop-off speed Car condition

Cons: Centauro rep said they do not recognize any 3rd party coverages. Waste of money with DiscoverCars.com

Pros: Fairness

Cons: One scratch missed on their records

Pros: Kia Nero was an excellent car.

Cons: Nothing

Pros: Had had reservations about booking any car company other than the top few. But Centauro was a great price and has good reviews. They’re all well founded - cheap, great car, nice people. Easy to deal with. Refunded security deposit before we’d even got on the shuttle back to airport. Really happy

Cons: Nil

Pros: Professional and easy.

Cons: Nothing.

Pros: Not much.

Cons: Slow service, was supposed to be full coverage but was not, unhelpful staff.

Pros: Quickness of the service, both picking up and dropping off.

Cons: The collection process. They don't do around the car with you to look at the car condition, which it is odd specially when the car is full of small nicks.

Pros: Very good car, relatively uncomplicated pick-up and drop-off processes.

Cons: No information about the allowance to drive in the Low Emission Zone (ZBE) in Barcelona. The car had no stick on the window. I called Centauro, but the operator on the phone was unable to say if the car I was driving met the conditions, and also refused to connect me to the office in Barcelona from where I rented the car to find out more info about the issue. So, for safety, I avoided driving in Barcelona. But at the drop-off, I was told I could drive with no restriction in the city :(

Pros: good cars

Cons: Slow at agent desk with 45 minute wait

Pros: very polite and not too pushy to sell extra insurance which I had already paid for but from agent Discovery cars

Pros: Quick checkout in the office.

Cons: A significant amount of existing damage but not well detailed on the contract form, so I had to take lots of photos.

Pros: Very efficient

Cons: Nothing

Pros: Nothing

Cons: They charged me again for insurance I already paid you, I did not get an invoice yet, They sent m to find the car in the parking BUT gave no instructions how to operate the car and was exteremely rude when I asked for assistance as I did not know how to operate that hybrid car. Basically I left the area counting on luck when I did not know how to turn up the lights etc... It was a new car to me. There were no real signs were to find them in the airport.

Pros: Hassle free experience and great upgrade

Cons: Quality car

Pros: The Pic up and drop of the car was fast and without problems. The car was in perfect condicions.

Pros: Nothing

Cons: We were stuck in customs for over an hour and tried several phone numbers to call you land they did not work. Our pickup time was 10 am and I received an email at 10:15 am canceling our reservation. There was no attempt to contact us or ask if we were delayed just a cancellation. We then had to find a different company to get a car which cost us almost double because we had to rent the same day. There was no easy or good way to communicate with you. Very frustrating and disappointing!!

Pros: There was damage to the car when we collected which was not registered on the damage list. Luckily we had pictures to prove it was damaged from pick up. The staff member was really helpful.

Cons: Should of recorded the damages to the car correctly

Pros: People who worked there were friendly.

Cons: Car had a bad thermostat and bald tires, we were taking it to Andorra to ski, so we were cold the entire time. The shuttle didn’t show up every 20 minutes as stated. Took two hours to get the car.

Pros: Friendly minibus drivers to and from airports.

Cons: Car was in poor condition with lots of scrapes, dents and damage. I returned the car with 80% battery charge and Centauro equated this to €30+ euros of recharge value. Realistically it would cost between €5 and €8. That was unfair and would put me off using them again.

Pros: Everything

Cons: Nothing

Pros: Did not try to upsell me endless products services. Super friendly staff. Easiest and most enjoyable car rental I have ever done!!!!

Cons: it was great

Pros: Very friendly

Pros: Efficient service

Cons: Tried to upsell me on their own damage insurance when I had already paid for full coverage with DiscoverCar.

Pros: All in coverage at a reasonable Cost

Cons: Nothing

Pros: Overall good

Cons: Nothing

Cons: The provided car has constantly reported an issue with tyres pressure.

Pros: Was fairly quick and easy to use.

Cons: Car provided was different from what was booked and was very slow and underpowered.

Pros: The car was only 7000km

Cons: Even they have Kia sportage ,they tried to provide another less quality car which has broken back wiper. Second point is check out responsible wasn't not polite and she was also shuttle driver. they couldn't arange same shuttle car only 4 person that we were. Last point is I forgot my hoodie in the car but when I turned and asked my staff ,nobody helped about this..

Pros: Communication facile avec les représentants sur place.

Cons: Impossible de retourner le véhicule avant les heures de bureau.

Pros: Easy fast nice car good price

Cons: Nothing bad

Pros: fast, smooth

Cons: better describe pick-up point at the airport

Pros: new car

Cons: My flight was late, it was close to the rental agency closing and when I tried to call the agency nobody was answering; waiting time for transfer from terminal to the agency point

Pros: the car was okay

Cons: I had to buy their insurance (after having bought the useless discovercars one), because if I didn’t do it, I had to block 1400 euro on my credit card

Pros: Very helpful and courteous

Cons: Nothing really. Not as efficient as some agencies but we got the car reasonably quickly

Cons: A bit confusing when dropping off the car as there were loads of people queueing and we weren't sure if we needed to queue to drop off. The rep told me that the driver would check our car which he did and then took us to T2 and asked which airline so ensured we got to the Ryanair terminal

Pros: Professionalism and efficiency.

Cons: Working hours- needs to be 24/7 at the busy airport such as Barcelona El Prat.

Pros: Kind and helpfull service. The car was almost brand new (Kia Ceed) and might have been even an upgrade from what we had booked.

Cons: The maybe could have told how to open the fuel cap of the car. We worked it out but it would have been easier to have been told before. It’s also a good idea to tell Centauro customers from Barcelona airport that Barcelona city has an environmental zone. Even if the rental car has the right environmental tag, it doesn’t have the appropriate sticker on the car window. Meaning that you cannot park /drive into the city centre of BCN. Instead we took the train into the city from where we stayed.

Pros: Overall very good service

Cons: Car did not have windshield wiper fluid upon pickup

Pros: check in clerk very friendly and helpful

Pros: Cheap cars

Cons: Once, they give me the wrong car and tried to blame it on me. The guy who apparently was in charge didn't have manners and did not want to help me. He was clearly acting like if he didn't understand, even when i was giving him clear information.

Pros: Car rental company is customer friendly

Cons: Very economical

Cons: Not easy to find mini bus area at the airport

Pros: Good value but service at desk was very slow. Had to wait over an hour

Cons: Service slow and accused of damaging the car when there were marks and scratches already.

Cons: It took 45 min waiting time to pick up the car and we spent about 1 h dropping it off, making us almost miss our flight back home.

Pros: Great helpful customer service

Cons: Long slow queue to collect car. And 50 minute wait for transport

Cons: I was not pleased that I was charged by some bumper scratches that I was not sure if they where there before or not.

Pros: Good cars, good service, very good prcie'quality ratio if using via discovercars(have no idea why on direct web site prices 4 times more expensive)

Cons: In summer some times large queues on pick up a car. But that´s not a real problem

Pros: Great value, good car

Cons: Waited a long time for shuttle bus to car rental base, difficult to find shuttle stop at airport too. Waited an hour in line in a very hot portacabin on pickup day.

Pros: Car was great, brand new. Very good value

Cons: Took ages to find where shuttle is... Took half an hour because queue was very long, it was hot in the office. They charge 170 € for petrol guruantee, if you bring in back you get it back. I didnt like it

Pros: Friendliness and simple!

Cons: Nothing!

Pros: The car was clean and new. The process collecting the car was straightforward and most importantly they are at genuine car rental and not scammers who tries to charge you hidden fees or find issues when you check out your car.

Cons: the checkout process was really slow And as a consequence we have been late at the airport. the checkout process took 40 minutes and we have been off season within the tourist season you should take at least an hour and a half to check out, especially at big times.

Cons: 30mins to wait for pick up at airport and another 30+ at office to complete paperwork, despite having done online booking to submit dics, pay etc.

Cons: Spend a lot of time for waiting for getting and dilivering of car.

Cons: Directions to shuttle pick up place from the terminal were unclear. We had to take a taxi for €15 to get there ourselves and Centauro wouldn’t refund that amount.

Pros: Professional staff, completely new car, easy drop of procedure with great staff assistance.

Cons: Need to improve instruction how to reach the shuttle bus station - add photo how to reach it from Barcelona airport: T1 & T2.

Pros: Shuttle bus and directions were very clear from the airport terminal

Cons: Nothing!

Pros: The car was great, the price was good.

Cons: It took us ages to find the pick up spot, even with very detailed directions. At drop off, they wanted to charge 75Euro to vacuum crumbs off the seats. It was not explained beforehand that there would be a charge if the car was returned with any dirt. Also, they had the wrong car for us at first, but luckily were able to change it.

Pros: Courteous and efficient

Pros: Simple not complicated ready to go

Cons: Car was not cleaned enough . No water in the windshields tank .

Pros: The customer service agents both in Barcelona and Madrid were professional, friendly, spoke english well to communicate with us, and efficient.

Cons: nothing

Pros: Quick and easy to find bus service from airport to car park. Nice motorist, helpful. Car was nice, even with many marks on the body, which were not important for use; but annoying in the way agent forced to write them all down under the threat of charging for repairs for any that were not mentioned in the contract.

Cons: The receptionist (young, dark-haired lady, no name identification) was extremely impolite. She forced the car to be inspected at night, in a dark park, due to defects in the car's paintwork, of which there were many, saying "if you don't inspect it, it's your problem, we have the card deposit. That's what we have, you want it or not?" . Four additions were made to defects in the car that were not indicated in the contract. In total, the car had 11 defects/marks noted. Very impolite attitude.

Pros: nothing

Cons: they were not helpful to try to solve our problem. thats it, what could i do.

Pros: Competitive price and clearly stated insurance coverage

Cons: Unclear condition between discover cars and car rental partner.

Pros: Would never choose Centauro!

Cons: Nothing

Pros: Rental agent assisted us to contact Discover cars (England) & suggested an alternative rental agent who might have a car available

Pros: nie miałem okazji poznać

Cons: Informacja o odbiorze auta z lotniska to duża nieścisłość, z powodu braku dokładniej informacji gdzie jest biuro. Szukanie wypożyczalni o 20-21 z całą rodziną po lotnisku to nie zabwna historia. Brak dokładniej informacji, polecana aplikacji czy mapa nie działała, kontakt też się nie powiódł. Dlatego nie odebrałem zamówionego auta. Musiałem wypożyczyć auto z innej wypożyczalni.

Pros: They give us the same car we rent on line

Cons: The secret dodgy extra charges that Centauro had. My daughter has a service dog that traveled with us in the car, and of course she left some hair, nothing serious or unusual, but extra charge for cleaning was disproportionate and was reported to us in a derogatory manner, teh person said we took the car to clean when we were at the airport to take the return flight. My daughter has rented a car with her help dog many times and never, ever had they done to her what Centauro did in Barcelona tous

Pros: 1. Price. 2. No lines at service counter 3. Shuttle van showed up on time

Cons: 1. The $1000.00 security deposit. 2. I had to change flight due to cancellation. I wasn't allowed to change my drop off time even though it would have been well within the rental period I paid for.

Pros: Everything was perfect ! Representative who was helping us at the checkout was very nice and so professional I forgot to ask her name ,thank you for such a service! Will use the company again for sure!

Cons: Nothing

Pros: The Cenrauro agent bait and switched us. We reserved an economy car that was $11 per day but the rental agent gave us a jeep which was $25 per day and not economical on gas!!

Cons: There was nothing I liked about this rental agency

Pros: Nothing. They were literally obnoxious when we took the car and while we had it. The only nice person was the one who received the car when we returned it to the railway station. The rest were awful.

Cons: Had to find and take bus to Centauro, then we waited on line for an hour, so almost 2 hours till we got our car. Returning the car at the railway station took us 37 minutes to find the garage after having to call the company four times to direct us. The worst was when we were told (by Dayana and Alessandro) we could change the rental to allow border crossing by calling in. When I called, a horrible woman named Virginie said we can't, called me a liar and then hung up on me. Terrible service.

Pros: Everything

Cons: Everything,we will come back as usually

Cons: It took a long time to collect the car plus the offsite location was some distance away.

Pros: Simpaty of the employees.

Cons: The car was in poor condition.

Pros: They were professional and courteous.

Cons: The time it takes to pickup your rental. Long lines and only 2 service representatives.

Pros: The car and condtion of the car was very good. The service of the employee of Centauro was good.

Cons: In principle, I am taken to Centauro by bus. But because the bus stops somewhere at the airport, I had to search a lot and wait for the place. After a long wait I decided to go to Centauro with Taxi. that cost me 20 euros. That is annoying and less fun.

Pros: Front desk person was great. Helpful

Cons: Charged us $100 euro for a micro chip in windshield that was so small it was very hard to see.

Cons: Want to sell additional assurance with a light press Was scary that any scratch or dent would be charged. In the end they not check that fine.

Pros: The quickness

Pros: no issue with insurance

Cons: all good

Pros: Great value, good car

Cons: Directions at Barcelona airport are difficult -- they just need to say go to hotel shuttle stand in Terminal 1

Pros: Friendly staff. Smooth transaction

Cons: Everything is quickly done

Pros: The best value for money ever. Car in great condition, very low price. No tricks.

Cons: We waited 22 minutes for shuttle bus to come, in unmarked spot, so not sure whether we are right, the phone contact provided did not work.

Pros: The rental desk representatives, both on pick up and drop off, or extremely friendly and helpful.

Cons: The drop off location was several minutes outside of the airport, even though most other rental agencies were right in the airport.

Pros: Quality servis and pick from airport and back

Cons: Flexibility to solve a problem.

Pros: Service was very good

Pros: Cheap and efficient

Cons: Waiting for pick up and returning car off airport

Pros: Satisfied, 0 problems and Uber smooth pick up drop off (I used the 88€ insurance) Skoda Qaroq is an awesome car. Thanks!

Cons: The charge for passing to a nearby country (France) which is a Western European country, was very high, of 90 Euro (2 months ago we rented a car in Stuttgart and drove to Austria and Italy and the charge was only 16 Euro by Europecar). The waiting for the car receiving was very long (about an hour even it was only 3 cars taken and one returned in this time). The return of the car was checked very long despite the rain, even the car was in perfect condition (and new).

Pros: I like using Centauro. I find them open, honest and trustworthy

Pros: 1. Insurance provided by Discover cars wasn't accepted 2. Shuttle wasn't provided to pick up us from airport to dealership, we paid 20 euro for the taxi Unprofessional customer service

Pros: The service was very good. Could have offered the option for cross border toll usage or how to get it since we paid the cross border fee

Pros: We had a flight disaster and arrived 12hours later than expected, i was on the phone to Centauro several times on our day of pick and them to me. They were very helpful and as they closed at 11pm they stayed open to allow us to get our car hire (we were charged €40 however we were just so grateful to have picked our car up). Have used this company from Malaga and 10/10 each time. The car had some previous damage but they had logged that thank goodness!

Cons: Nothing

Pros: Easy pick up and drop off.

Cons: Expensive. Dirty and poor condition of car.

Pros: The staff was great

Cons: confusion at the airport as to how to get to the car rental. the shuttle was every hour which made it inconvenient.

Pros: All was good except the above. We’re fuming. Very disappointed

Cons: The above - the surcharge on the fuel. Ridiculous.

Pros: It was cheap.

Cons: They falsely assured us that the Renault Clio we were given was the same class as the Ford Focus we had booked and we had to queue for ages to pick up the car.

Pros: They were good but very busy.

Cons: They did not have enough staff ,we had to wait a bit too long, there was bigger demand of service than supply.

Cons: The staff took a lot of time to do very little in my opinion, even with an increasingly long queue there was no sense of urgency. Overall we spent close to 1.5hours from arrival at the pick point to leaving. The also charge you extra for insurance even if you have taken the extra cover as you need to have a credit card in your name. When we asked why it's not possible it was shrugged of and was told to find another car company. Additional we were driving to France which is extra cover ontop

Pros: Nothing

Cons: What is a ridiculous amount of time to waste picking it up.

Pros: Was simply and clear

Cons: cleanliness of the cars

Pros: Nothing..service was horrible.

Cons: Horrible service. Wouldn't reccomend this place to anyone. It took 4 hours to pick up my rental. The staff didnt care and were so casual, strolling around even though they had a massive line of people trying to pick up their car. They were constantly leaving their stations. The car I ended up getting was not the one I booked. Hidden clauses in the contract forced me to pay for full insurance. I've hired cars from 40+ countries - this was easily the worst.

Pros: Nice people. They had too much to do.

Cons: The time it took to pick up the car

Cons: They did not honor my rate , they made me get a full cover insurance , the rate went from 30 dollars to 300 dollars , I would not recommend this place to anyone. We will come back to Barcelona next year and years to come , but WILL NOT DO BUSINESS WITH CENTAURO

Cons: Car was not as requested - I have got 1.2 litre Hundai I20 instead of Focus. I paif for Full to full policy, but car was not prepared at that way. Crew told me, that I have to agree or to go. Deposit for fuel (50euros) is strictly against Full-to-full policy. And this deposit was not returned to me yet - even a week after return home. I also paid for Full coverage insuarance, however, Centauro charged me/ blocked additional 1.050 euros. And blockation still holds on my account.

Pros: Good little car and cheap to run

Cons: It took 2 1/2 hours to pick the car up. No water provided even though it was well over 30 degrees. Picking up the car was chaos!

Pros: unfriendly, slow, I felt cheated. NO documents provided when returning car, so how can I proof it was returned in conditions.

Pros: They were efficient and friendly. They were at the airport and easy to find.

Cons: Nothing!

Pros: Very polite

Cons: Tried to sell me extra insurance as they said yours was with you and not them. Did not explain the workings of the car Asked to return the car 85% ??? full Had to have 1200 Euros blocked on my credit card as I did not have THEIR insurance.

Pros: Good explanation of the terms of the rental, quick return.

Cons: Only one pickup and drop-off point at BCN terminals, long walk from any terminal. The worst is that there is no drop-off at the departure terminal of the client, just at the designated spot which is fairly far away.

Pros: They are cheap and cheerful

Cons: no prob;lems

Cons: - They didn't show up at the pickup location for one hour - They gave me a completely destroyed car

Pros: Nice people, decent cheap car.

Cons: Didn't know about the shuttle

Pros: quick on check in and check out.

Cons: Car had some hybrid battery malfunctions which were not confidence inspiring

Pros: useful maps (e.g., nearest gas station). non-pushy reps (no, i don't want to buy more insurance)

Cons: not enough info provided ahead of time on how to find the shuttle to centauro's desk.

Pros: Nothing

Cons: Rude and impersonal

Pros: I could not get through to the company after the arrival. After the Operator answered and confirmed the bus departure, we waited an hour at the meeting place but the bus did not arrive. the phone of the company stopped responding. for the whole company worked only an answering machine.

Cons: No service at all. I never will return to CHEATauro

Pros: Car was in good condition.

Cons: Was not given the option to add additional excess mileage whilst checking out the vehicle. Customer service was poor. I left an item in the vehicle. I visited the offices again to find mayhem then had to call back twice and fill in a form for nothing to be done.

Pros: They were efficient and helpful at drop off given we had damaged the car

Cons: The instructions to find the bus to take us to car hire office were impossible to read. We felt abandoned because all the phone numbers we range were answerphones. My husband, who has just had a hip operation ended up walking about a mile to find the bus. It is ridiculous. We were so upset and stressed.

Pros: Friendly and helpful staff

Cons: VERY POOR process for returning car. Unclear procedure for customers and no set area for processing return customer from pick up customer. I spent one hour in line to return my car due to the volume of people picking cars up.