Bucharest Airport Otopeni (OTP), Bucharest, Romania
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Driver's country of residence is United States of America (USA) and age is 30-65
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Caroutis at Bucharest Airport

Calea Bucurestilor 291 B, Otopeni
0040747134901/0040747134902
Pick-up instructions
Please contact Caroutis at +40 747 134 902 and a shuttle bus will pick you up from International DEPARTURES, Gate A
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:09:00-13:00
Sun:09:00-13:00
Period outside of business hours
Mon:00:00-07:59; 22:01-23:59
Tue:00:00-07:59; 22:01-23:59
Wed:00:00-07:59; 22:01-23:59
Thu:00:00-07:59; 22:01-23:59
Fri:00:00-07:59; 22:01-23:59
Sat:00:00-08:59; 13:01-23:59
Sun:00:00-08:59; 22:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Israel
Skoda Octavia Estate
June 30, 2022

Pros: you provide the car only in airport and also to return and for me it was not comfortable.

Belgium
Skoda Karoq
January 10, 2022

Pros: Staff was polite and tried to do their job well, particularly at pick-up.

Cons: Car had a crack in the windscreen, which got worse by the day, but they refused to change it, claiming it was safe to use. The deposit is absolutely ridiculous, over 3k€ for just a Skoda. It's a ripoff and to drop it to 600€, the rental almost doubled. The drop-off agent, while emphasising how exceptionally accommodating and nice he was, in fact was annoying, never smiled, and gave me the feeling I was a crook, just because the car was not squeaky clean. Rental must include cleaning.

Poland
Skoda Octavia
October 6, 2021

Pros: nothing

Cons: horrible customer service. company of scammers

United Kingdom
Dacia Logan
September 24, 2021

Pros: We were slightly late picking up the car so the booking was cancelled. Tried to charge us double the booking amount to keep the booking. Found a cheaper quote online which they said they’d price match, but then after signing the contract refused to honour the price and said the car was now unavailable.

Cons: As above.

France
BMW 5 series
August 5, 2021

Pros: Nothing !

Cons: 1> I wait 1 hour fo pick up the car cause nobody 2> The car wasn't the right car 3> I was 2 hours in late for drop off the car cause an accident on the road they take me 1 full day + 1 full day of anssurance without the right to keep the car ! 95€ + 100€ for nothing

United Kingdom
Dacia Logan
August 3, 2020

Pros: The guys at the pick up and drop off, Bogdan and Cristi, were very helpful and engaged. Everything was done fast and efficient.

Romania
Skoda Octavia Combi
March 2, 2020

Pros: The car was okay and staff was also reasonable

Cons: Extortionate costs in case you don't buy their car insurance (e.g. 500 EUR if you crack a windscreen??)

United Kingdom
Skoda Karoq
February 23, 2020

Pros: Very cheap compared with elsewhere. No complaints at all.

Cons: Not the first time I’ve used them and never had a problem.

United Kingdom
Skoda Rapid
January 4, 2020

Pros: Very friendly and professional people. Excellent service and example to other rental companies.

United States of America (USA)
BMW 5 series
May 18, 2019

Pros: The car was brand new. The drop off process was excellent and the agent (Cosmin) was great!

Cons: Nobody picked up the phone when I called in the morning to pick up the car. It took over an hour to pick up the car and the experience was poor. They inspected the like like it was made from gold. I was told to take the car to a car wash before dropping it off. They didn’t have the car I asked for and charge me for an upgrade. I was told that my US drivers license is not good for international use.

United Kingdom
VW Golf
November 3, 2018

Pros: Service always good but some times the wait time is long but it's worth the wait

United States of America (USA)
Dacia Logan
August 21, 2018

Pros: Nothing really. And you fleece your customers.

Cons: Hostile and non co operative.

United States of America (USA)
Opel Grandland 4WD
July 17, 2018

Pros: Great and friendly service; superb car

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 2500.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Vehicle registration fee, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 60.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

For vehicles in groups Luxury, Premium, Special a driver license issued at least 4 years ago is required.

Driver licenses will be accepted if issued in the following country(ies): EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.

American Express, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Information on the exact fee amount is available by request.
Crossing country borders is forbidden to the following countries: Moldova, Ukraine.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.

Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  09:00 - 13:00
Sun:  09:00 - 13:00

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Wed:09:00-21:00
Thu:09:00-21:00
Fri:09:00-21:00
Sat:09:00-21:00
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Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
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Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
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Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
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Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
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Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
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Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
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Mon:00:00-23:59
Tue:00:00-23:59
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Sun:00:00-23:59
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