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Caroutis at Bucharest Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: you provide the car only in airport and also to return and for me it was not comfortable.
Pros: Staff was polite and tried to do their job well, particularly at pick-up.
Cons: Car had a crack in the windscreen, which got worse by the day, but they refused to change it, claiming it was safe to use. The deposit is absolutely ridiculous, over 3k€ for just a Skoda. It's a ripoff and to drop it to 600€, the rental almost doubled. The drop-off agent, while emphasising how exceptionally accommodating and nice he was, in fact was annoying, never smiled, and gave me the feeling I was a crook, just because the car was not squeaky clean. Rental must include cleaning.
Cons: horrible customer service. company of scammers
Pros: We were slightly late picking up the car so the booking was cancelled. Tried to charge us double the booking amount to keep the booking. Found a cheaper quote online which they said they’d price match, but then after signing the contract refused to honour the price and said the car was now unavailable.
Cons: As above.
Pros: Nothing !
Cons: 1> I wait 1 hour fo pick up the car cause nobody 2> The car wasn't the right car 3> I was 2 hours in late for drop off the car cause an accident on the road they take me 1 full day + 1 full day of anssurance without the right to keep the car ! 95€ + 100€ for nothing
Pros: The guys at the pick up and drop off, Bogdan and Cristi, were very helpful and engaged. Everything was done fast and efficient.
Pros: The car was okay and staff was also reasonable
Cons: Extortionate costs in case you don't buy their car insurance (e.g. 500 EUR if you crack a windscreen??)
Pros: Very cheap compared with elsewhere. No complaints at all.
Cons: Not the first time I’ve used them and never had a problem.
Pros: Very friendly and professional people. Excellent service and example to other rental companies.
Pros: The car was brand new. The drop off process was excellent and the agent (Cosmin) was great!
Cons: Nobody picked up the phone when I called in the morning to pick up the car. It took over an hour to pick up the car and the experience was poor. They inspected the like like it was made from gold. I was told to take the car to a car wash before dropping it off. They didn’t have the car I asked for and charge me for an upgrade. I was told that my US drivers license is not good for international use.
Pros: Service always good but some times the wait time is long but it's worth the wait
Pros: Nothing really. And you fleece your customers.
Cons: Hostile and non co operative.
Pros: Great and friendly service; superb car