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Caroutis at Bucharest Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: you provide the car only in airport and also to return and for me it was not comfortable.
Pros: Staff was polite and tried to do their job well, particularly at pick-up.
Cons: Car had a crack in the windscreen, which got worse by the day, but they refused to change it, claiming it was safe to use. The deposit is absolutely ridiculous, over 3k€ for just a Skoda. It's a ripoff and to drop it to 600€, the rental almost doubled. The drop-off agent, while emphasising how exceptionally accommodating and nice he was, in fact was annoying, never smiled, and gave me the feeling I was a crook, just because the car was not squeaky clean. Rental must include cleaning.
Cons: horrible customer service. company of scammers
Pros: We were slightly late picking up the car so the booking was cancelled. Tried to charge us double the booking amount to keep the booking. Found a cheaper quote online which they said they’d price match, but then after signing the contract refused to honour the price and said the car was now unavailable.
Cons: As above.
Pros: Nothing !
Cons: 1> I wait 1 hour fo pick up the car cause nobody 2> The car wasn't the right car 3> I was 2 hours in late for drop off the car cause an accident on the road they take me 1 full day + 1 full day of anssurance without the right to keep the car ! 95€ + 100€ for nothing
Pros: The guys at the pick up and drop off, Bogdan and Cristi, were very helpful and engaged. Everything was done fast and efficient.
Pros: The car was okay and staff was also reasonable
Cons: Extortionate costs in case you don't buy their car insurance (e.g. 500 EUR if you crack a windscreen??)
Pros: Very cheap compared with elsewhere. No complaints at all.
Cons: Not the first time I’ve used them and never had a problem.
Pros: Very friendly and professional people. Excellent service and example to other rental companies.
Pros: The car was brand new. The drop off process was excellent and the agent (Cosmin) was great!
Cons: Nobody picked up the phone when I called in the morning to pick up the car. It took over an hour to pick up the car and the experience was poor. They inspected the like like it was made from gold. I was told to take the car to a car wash before dropping it off. They didn’t have the car I asked for and charge me for an upgrade. I was told that my US drivers license is not good for international use.
Pros: Service always good but some times the wait time is long but it's worth the wait
Pros: Nothing really. And you fleece your customers.
Cons: Hostile and non co operative.
Pros: Great and friendly service; superb car
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 60.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Luxury, Premium, Special a driver license issued at least 4 years ago is required.
Driver licenses will be accepted if issued in the following country(ies): EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
American Express, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Crossing country borders is forbidden to the following countries: Moldova, Ukraine.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off