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Bargain Car Rentals at Cairns Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good value compared to other car rentals. Great service provided with the shuttle bus to and from the airport. Easy pick up and return.
Cons: Some of the damage to the car was not marked on my documents at pickup. Although I raised this with the desk staff they said not to worry. So I took photos of the damage. However, throughout my hire period I was concerned that when I returned the car that this damage would be attributed to me, despite me reporting this damage to staff prior to leaving the car yard.
Pros: Friendly staff, and fast and easy car pick up process
Pros: Easy pick up from airport. Nice car. Friendly staff
Pros: The shuttle bus
Cons: A lot
Pros: Staff were friendly, eager to help and efficient
Cons: Rep stung me extra insurance even though I declined it - very unimpressive.
Pros: Helpful in providing information.
Cons: Car condition
Pros: Car condition, customer service.
Cons: Insurance cost, Car make (quality).
Pros: very efficient, friendly staff
Pros: Excellent customer service. Smooth transactions both picking up and returning car. Also car was very clean on the inside
Cons: Was expecting a newer intermediate car like a Camry, but got an old model Suzuki Baleno
Pros: Great service in Cairns
Cons: Poor head office communication when I tried to call x 3
Pros: My wife left her handbag in shuttle bus when arriving at the airport ,Driver did everything possible to locate her
Cons: Misunderstanding about a full tank of fuel being charged at beginning of hire returned with a 3rd of a tank but no compensation /allowance made for this.
Cons: Very difficult time coordinating shuttle service from the airport; agents from Sixt were actually kind enough to direct us and help. The car was not full at pick-up, when I mentioned this to the agent at Bargain she told me “Nothing I can do about that”. The car was dirty inside with crumbs on the console, in the seat, dirty windshield on the inside. Called their office and would have the call automatically drop due to being on hold “too long” when the customer doesn’t control hold times.
Pros: This company did not provide any service and did not pick us up at airport.
Cons: Left message with phone number to receive a text due to after hours pickup but no one came to airport to pick us up. Will be filing for a refund. Will never book this car company again.
Pros: Service was so fast. And I really liked the pre-fuel service that they offered.
Pros: Quick, professional and friendly.
Cons: Initially told only the driver could pick the car up, then needing to return to the airport for other passengers. However, this was rectified.
Pros: It was great value for the money, the van was in excellent condition and the staff were great. A painless car rental experience!
Pros: Professional, friendly staff.
Cons: They didn't have the car that I was expecting. I had to upgrade to get a car that was acceptable to me. They did give me a good rate though.
Pros: Nice efficient people
Cons: Having to use shuttle
Pros: The best experience! Great car and service!
Pros: Very pleasant and helpful staff, easy process
Pros: WEB page, what I can fill easily before picked up the car.
Cons: I did not have any negative experience. I hope I will get back the safety deposit soon.
Pros: Response to a badly delayed flight first class.
Cons: It was good service.
Pros: Knowledgeable and efficient.
Cons: A staff member spoke rudely to us.
Pros: So easy and friendly definitely will use again. We got a small suv and the lovely lady at the front desk gave us a little bigger suv because we had a few bags and she thought it will be easier to give us a bit of a bigger car. Thank you, Thank you, Thank yo
Cons: Just one small thing was missed and understandably so the hidden mirror in the sun visor was broken.
Pros: Shuttle service
Cons: Amount of damage on the rental unit.
Pros: Good value
Cons: Minor - don't like having to rely on phone menu for pick up at airport but it worked efficiently and pick at airport worked out fine
Pros: Service was efficient and quick and gave necessary info very simply.
Pros: Friendly guy picked me up - explained where my hotel was and closest bottle0
Cons: Nothing not to like
Pros: Nothing car was dented and wipers were no good navagation wasnt working chip in the window
Cons: the service from the cairns shop was good but internal service was no good not customer orientated
Pros: Not helpful
Cons: Not helpful
Pros: Customer service was very good
Cons: The cars provide were unacceptable vehicles. Both the LDV T60 and Haval do not belong on the road. They both had dysfunctional transmission, and an unnecessary amount of electronic features I did not want. At no point did I feel safe driving either vehicle.
Cons: The way everything is set up is like you don't have a choice. You have to comply no matter what as the excess set for the insurance was exorbitant. All that is purposely set up because you know one, people are on holidays therefore make sure to take money from them and two there's a queue of people waiting, so it is 9 out of ten people will fall in the trap.
Pros: Extraordinary and fast service, Friendly staff & quick picking and dropping to the airport
Pros: service is OK
Cons: "No after hour pick up" is stain, they don't have counter in airport. One of other car rental company call "apex car rental" does not have counter in airport as well, but they open till late, I saw their suttle but 3 times when I was waitting to pick up their customer.
Pros: It was all very easy. Picked up at Airport and dropped back to Airport. Very friendly staff
Cons: Nothing. They were great
Pros: So easy to deal with. Pick up was quick from airport to collect our car.
Cons: I liked how straight forward it was to hire one of their cars. Will definitely go through Bargain Car Rentals again.
Pros: FAST & EFFICIENT
Pros: The car was ready to go on the same day I booked it
Cons: The car itself was great just feels odd the brake pedal felt stiff like hard while applying the brake while braking, apart from that great car... I drive my own cars at home and brake pedal very soft to press
Pros: easy, straight forward
Cons: The car provided broke down after travelling only 10 kilometers due to a flat battery. Waited for 1.5 hours for repair technician to arrive. It wasn't a good experience to wait in the hot sun. Bargain rental refused to send a replacement vehicle as it is not their policy. Very frustrating. They should have checked the condition of the battery before giving to customers.
Pros: Friendly, professional service.
Pros: Friendly, efficient and close to airport even when shuttle bus was needed.
Cons: wish they can open at 7am on Saturday
Pros: Gave us options to upgrade to a svu
Pros: Friendly, quick pickup and drop off. Able to fill in paperwork on line before pickup saved lots of time.
Cons: All good
Pros: Pleasant, friendly and helpful staff and very quick trip to airport by shuttle. We ended up needing a bigger vehicle than the one we had booked and they provided this without any problems.
Cons: Nothing. They were great!
Cons: It would have been very helpful to be given an orientation of the vehicle as it was back to front to what I was used to and had a turning know rather than a gear stick! Not sure how many times I turned the wipers on instead of the indicators!!
Pros: Prompt friendly and efficient.
Pros: Quick and efficient
Pros: Overall it was very easy
Cons: The car, Haval was not an enjoyable car to drive at all.
Pros: Wonderful experience Easy and no fuss especially when you have young children travelling with you Thank you for your great service
Pros: Pick up and drop off were efficient.
Cons: The car was defective. Drove to hotel. Parked for 6 days. Dead battery. Had to jump start with difficulty. Did not stop until return which was fortunate as battery was dead upon arrival.
Pros: Very clean & in good condition
Pros: Very smooth shuttle service... quick & friendly collection... return process same
Pros: Staff very friendly and helpful
Pros: The staff were really friendly and helpful
Cons: everything was great.
Pros: They were so nice and friendly and very quick,didn't drag it out,they recommended a great restaurant to eat at
Pros: Friendly helpful staff.
Cons: Car cleanliness. They were very busy and gave us a car that was not cleaned before giving it to us.
Pros: It was close to the airport
Cons: Not being able to pick it up at the airport
Pros: We’re easy to negotiate pickup and getting the car.
Cons: Only thing that was not good was we had to drop of early and there was no shuttle to the airport we had to use a Uber.
Pros: Easy and efficient
Cons: Car steering locked up when parked causing 30minutes of stress
Pros: Price, efficiency, and service
Cons: location off the plane was a bit cumbersome
Pros: The staff were friendly and super efficient.
Pros: Ease of service plus helpfulness of agent in Cairns
Pros: They were friendly
Pros: Friendly staff.
Cons: Not having a help desk at the airport and I didn’t really know if ide successfully contacting them on the phone as it was only a answering message that didn’t confirm ide correctly ordered the pick up. The call just hung up. So I called three times.
Pros: Great service, good little car
Pros: very friendly
Pros: Friendly staff
Cons: They forgot to prepay my fuel as I wanted, had to pay more at the end.
Pros: Very friendly and helpful
Pros: Friendliness of staff.
Pros: They went above and beyond for me due to three flight delays etc. Finally arranged after hour pick up for us. Return was very quick with no waiting for airport shuttle service.
Pros: Very clear on terms of rental
Cons: The car was washed or cleaned interior, but I understand they are short staffed due to covid
Pros: The staff are friendly an very helpful
Pros: Great communication Good quality car and simple
Cons: Communication is key to any agency like this and it worked
Pros: Quick and effective.
Cons: Not much.
Pros: The friendliness of all staff.
Cons: I understood that I would pick up the car at the airport, not have to find the shuttle bus. This was not explained to me at the time of booking the vehicle.
Pros: Fast, efficient, friendly service
Pros: The service was great. We emailed to see if we could pick up the car earlier and it was not a problem.
Pros: From the pick up to the drop off everything ran smoothly very happy would recommend to anyone.
Pros: Staff member was exceptionally friendly and helpful
Cons: All of the sbove
Pros: Speed of service
Cons: I booked a Nissan x-trail (or similar) and ended up with a Holden (i don't like holdens)
Pros: Provided a good performing and comfortable vehicle.
Cons: No rundown on the vehicle operation eg. fuel octane which was 95 for efficiency. Had to rely on car handbook.
Pros: As previously advised, no info supplied for international arrivals, and no reply to phone call to Bargain Rentals. Took 1 1/2 hours to get picked up.
Cons: MG was a heap of crap. Rough running misfiring and warning light came on. Car returned and exchanged for another MG with only 5000 km - not much better. Expensive - Why are Cairns rental cars twice the price of Brisbane?
Pros: quick and efficient
Pros: It was an easy process
Cons: The full insurance option is expensive and we felt pressured to take it up.
Pros: Easy and quick
Cons: Car wasn't detailed very well after previous hire
Pros: Everything went smoothly, even catching the shuttle to airport
Cons: All good
Pros: Friendly, helpful service
Pros: They were helpful
Cons: No direct number to the location. Wait is too long on the telephone to the central call centre
Pros: Easy, helpful, friendly
Cons: All good
Pros: the staff very very good
Cons: Our car had a significant mis-fire, was passed its service time and had no water in the washers.
Pros: Shuttle service from the airport was good and the staff were great existing damage was specified correctly.
Cons: Nothing very happy
Pros: The vehicle was well presented and the staff came where honest and reliable.
Pros: Airport shuttle
Cons: Service was fine
Pros: Friendly staff and very efficient
Cons: All good thanks
Pros: Nice and friendly staff
Pros: I can't fault anything. Made hiring a car a pleasure.
Pros: Very friendly staff
Cons: They were efficient and informative
Pros: Service was very efficient
Cons: Nothing to complain about.
Pros: Girl was very good at the pick up counter and the shuttle from the airport was very handy
Cons: We had an mg which I thought was really cool. But it was crap to drive but I guess that’s just the car itself. I guess the thing I didn’t like most of all was getting my confirmation on booking that $660 was left to pay when picking up the car. Then get told it’s over $800, that’s a big jump in price when you’re just starting your holiday. I still can’t believe it
Pros: Easy and efficient
Cons: Everything was easy, mo hassles
Pros: Very swift and comprehensive handover
Pros: Excellent to deal with, just very pricy (all rentals were) not just this company
Pros: Pretty good.
Cons: Instructions as to how to find the pick up shuttle bus need to be further clarified.
Pros: Easy instructions, value for money
Cons: Car could have been washed before we used it.
Pros: The ease of booking.
Cons: Being changed a full day extra when we needed the car 3 hours longer due to flight delays.
Pros: All good.
Cons: Lack of tint on the car windows made the car quite hot, but the car was fine and what we had expected.
Pros: Good clean car.
Cons: They didnt know what insurance was already paid for or what was covered so we were charged for more insurance than we needed
Pros: friendly, helpful staff
Cons: The airport pick up wait was longer than anticipated and advertised.
Pros: Quality vehicle at a competitive price
Cons: Only thing I didn't like was the minor panel damage to the vehicle
Pros: Excellent experience. Easy pick and return with shuttle service to the airport. Excellent customer service. Highly recommended!
Pros: Good quick service we ask no more
Pros: Pick up from airport was fast. Car was ready and office staff easy to deal with
Pros: Pick up and drop off from the airpport.
Cons: Did not have up front costing of hire car.
Pros: Friendly service
Cons: Pressure to purchase additional insurance and even cancel what we'd already bought. Dropping the car off had people queuing unnecessarily.
Pros: Easy process from the beginning till the end
Pros: Near the airport
Cons: The outrageous cost to hire a three year old car with almost 70,000klms on the clock. A smaller car than we expected and very basic. Then to be told there was a $5,000 XS charge a well.
Pros: Great friendly and efficient
Cons: Easy shuttle to and from airport.
Pros: Bargain were fine. They gave me the discovery phone number to register my complaint. Together we rang twice a Sydney number which simply rang out at 11am on a Tuesday ??????
Pros: Nice staff good price
Cons: Closed at 8pm and our plane was late so we arrived too late to pick up our car, had to find new accommodation in Cairns for the night rather than travel to our Pt Douglas accommodation
Pros: Friendly staff
Pros: Picking up car and dropping of were both very easy and quick. Customer Service agent was very friendly and helpful when pick up car.
Pros: New car, easy collection & return, good insurance arrangements, great staff.
Cons: Can be difficult to contact for queries.
Cons: I PAID FOR HYUNDI I30, GOT MG CHEAP CRAP
Pros: Quick and friendly
Pros: It was pretty quick
Cons: Vehicle didn't have a parcel tray to hide our luggage
Pros: Very friendly and efficient staff
Cons: MG's are not my choice of a good SUV
Pros: Good people to deal with
Pros: Professional and very polite.
Cons: Polite and very courteous, and very helpful.
Pros: Very friendly service
Cons: Car detail not recorded correctly
Pros: Vvv see Julius CeasR
Pros: Attempted to find a more cost effective solution for me
Cons: Hard to find at the airport for the first time customers. Charging extra for GPS in a rental car.
Pros: Staff were efficient, shuttle was convenient and drivers were friendly
Pros: Pick up and drop off were quick and efficient.
Pros: The rental agents were great, lots of advice and friendly
Cons: The state of the car, fruit and drink containers left in the rear and rear panel missing.
Pros: Ease of dropping off vehicle and shuttle service to the airport
Cons: Size of vehicle did not match what was requested and paid for. Charged incorrectly at pick up of the vehicle and consultants reluctance to follow up
Pros: Price, friendly staff, close to airport in Cairns
Cons: No condition report handed to me and had to rely on my photos. The car had many pre-existing blemishes which leaves room for problems when handing back. Unreasonably high charge for insurance excess waiver.
Pros: We asked for a small 4 door sedan similar to a Toyota Corolla. We got an MG. So we were very happy driving that around the Cairns region.
Cons: The car I almost received was smaller in body, and European setup.
Pros: Everyone was helpful and so welcoming. Would take our bags and tell us to get in the van bc it was raining.
Pros: Staff explained the T&Cs very clearly and were upfront about it. Returning the car was very easy and straightforward. Staff knew the condition of the vehicle well.
Pros: Had some existing damage. Also had troubles with fob, as it would not open or start the car for days 2 to 3. I replaced the battery and then it was better.
Pros: Very professional
Cons: Car was abit dangerous to drive. Had a bad delay when trying to accelerate.
Pros: dropping the car off and getting the transfer to the airport was great
Cons: i understood that they were busy at the time, but i think its important for the driver to feel comfortable getting into an unfamiliar car, for the reasons mentioned earlier
Pros: Very kind and helpful staff Good car that used very little petrol
Cons: Price increases in short period of time
Pros: Friendly staff and great variety of vehicles
Cons: Vehicle definitely should have been either serviced or battery/starter motor checked as we had issues and had to switch cars
Pros: Friendly and efficient
Cons: Prompt and professional
Pros: Quick courteous staff
Cons: As above
Pros: They're on the ball, very efficient and friendly
Pros: Pick up & delivery to & from airport was very efficient
Cons: Not providing information on paper will a service provider & check of existing damages . Asked to do this ourselves at night under poor lighting. We took photos the next morning & voiced our concerns only to be told they had existing pictures & not to be concerned.
Pros: People friendly
Cons: I don't think there any complaints
Pros: friendly and efficient.
Pros: The car was virtually new and in great condition, explained everything in case I was unsure including all options. No hidden costs, knew what I was up for and nothing more to pay
Cons: Nothing. Great to deal with.
Pros: Everything clear
Pros: Brand new kona
Cons: No way to fault this company's operation
Pros: Staff were very friendly and efficient
Cons: First car had a mechanical issue, the replacement was better.
Pros: Efficient, friendly and quick service
Pros: Price was excellent
Cons: Car could of been cleaner and the car i hired ran into the service period whilst i had it on rental
Pros: Prompt and friendly service
Cons: Honestly the only thing I can complain about is the model of car provided. The MG3 provided is a very poor car, terrible transmission and horribly under powered. Would happily book with Bargain car rentals again just need to ensure I dont ever have to drive the MG again.
Pros: Car seemed to have a ‘miss’ in the engine when on low speed ie around streets. Improved with fuel when I filled up with unleaded and not E10
Pros: Friendly staff, quick travel times to and from airport
Cons: No previous damage report supplied
Pros: It was fast easy and a smooth transition would definitely hire again
Cons: Very friendly
Pros: Fast friendly efficient service.
Cons: Tried to discourage 3rd party insurance at pickup.
Pros: Extremely quick and efficient with the entire service. Friendly and helpful staff. You can't fault it.
Pros: Very efficient service. Clear and easy instructions to follow too
Pros: Great service, car was newish and very clean. Didn't miss a beat. Definitely use again. In fact going to book for trip in Melbourne in April.
Cons: The car seemed to be very unreliable and expensive at the same time. The car was listed as the cheapest out of all the competitors however I ended up paying more than the other companies. The car did not work one of the days and ruined our plans for the day.
Pros: Very friendly service. Polite and courteous.
Cons: A little pushy with excess reduction, but thats typical of all car hire companies I've used.
Cons: It was hard to find the car rental place
Pros: Friendly, helpful staff
Cons: As the shuttle brings a load of people together, there is a wait at the desk. We self checked in which reduces the time needed to pick up a car
Cons: The car wasn't cleaned. The car had multiple defects we had to document. Too highly priced for the quality of the vehicle.
Pros: They were friendly and efficient
Pros: Friendly staff and hassle free service. Go over and beyond to make you have a good holiday.
Pros: Staffs are quite friendly
Cons: - The first car when we picked up has a faulty mirror. It was broken and dropped two minutes after we got into the car - The staffs tried to glue the mirror but I was not happy with that solution. They offered me to change to other car which was in service at that time. Have to wait 30 mins for the service to complete before I can go - The second car was not in good condition as well. The key seems to be out of battery and always have a glitch of locking/unlocking the car.
Pros: Super friendly staff who went out of their way to show us some local attractions on a map to ensure we had a great holiday
Pros: Easy efficient
Cons: Tried to charge for being a little late returning the car but in the end was a good outcome with head office removing the extra charges
Pros: The staff were really busy but they acknowledged you and apologised for the longer than usual wait.
Cons: If you didn’t book with Discoverycars, you probably had an insurance policy already added and the staff cannot see this on their screen so encourage you to take out full policy. Also they were so busy they did not show us the damage already done to the car. They when I spoke to them about the damage they checked their records and said it was excisying.
Pros: Good service from the team and very friendly too
Cons: The oil needs to be changed as well as the car key battery prompts were bit annoying
Pros: Just tip top from the word go. Fantastic service.
Cons: Cannot think of anything.
Pros: The staff were very friendly.
Cons: The car was nothing like what I ordered through the sister website (discovery). It was an tiny MG which constantly stuttered when accelerating. I was not impressed. There was also rubbish left in the car from the previous drivers.
Pros: Service was fast and efficient staff were friendly and helpful.
Pros: It was easy affordable and quick
Pros: Airport transfers were seamless, staff was friendly and the car was very clean.
Cons: They should not offer insurance when customers have already purchased insurance with Discover. This can result in an expensive double up for the customer.
Cons: please buy no excess insurance always
Pros: The service was good the staff friendly and efficient.
Cons: Discovered upon arrival my booking was cancelled. Went to Hertz at the airport and immediately got a similar car for a better rate!! Winner!!
Pros: Fast and easy
Pros: Lovely ladies
Pros: it was quick easy, renatl price was good and car was excellent, no issues and saleswoman wasnt too pushy trying to sell extra cover, although she did try :)
Pros: The actual car was good.
Cons: Being told to pay $50 for the Fuel Purchase Option, and then when dropping back being told to take it down the road to fill up, and $50 not refunded. No response at all from several emails, pathetic.
Pros: The happy shuttle bus drivers
Cons: The hold up getting our car, 1hour. Not good
Pros: Reasonably quick service.
Pros: I had the worst costumer service ever. The lady who attend me was extremely rude, arrogant and not willing to provide a good service. She charged me on a wrong card, refused to cancel the transaction, asked me to leave the property when I comment that wasn’t acceptable. Embarrassed me in front of other customers. Never had such a bad service in my live. At any point I was rude to her, I just guess costumer service is not on her vocabulary.
Pros: Easy process
Pros: Easy and fast to get picked up/dropped off. Saved loads of money. Friendly professional service
Pros: Very good, reliable car, top services. Happy
Pros: Very friendly and efficient.
Cons: Confusion over the Excess amount of $5000 - however, easily sorted. Very close and convenient to our destination. Only other point is, would have been great to be dropped at Virgin Departure rather than having to walk from the Shuttle Bus stop.
Cons: Still waiting on $500 deposit to be refunded into my streamline account. Should t have to wait 20 business days !
Pros: Super friendly service
Pros: Everything was easy and fast
Pros: 2nd time using Bargain in the last few months and faultless both times
Pros: Fantastic service and so close to the airport
Cons: Friendly and so helpful
Pros: The car was nice, the staff were friendly and professional.
Cons: We asked for a different car. On the day we were just given a car that was $200 more expensive.
Pros: Pickup and drop off at Cairns airport was within minutes… very efficient and friendly drivers
Pros: Easy access and quick service
Pros: Good efficient friendly service
Pros: Friendly and helpful
Cons: Nothing major
Pros: Great service and advice about what to see etc
Cons: Car could have been cleaner inside
Pros: Friendly service, good as new car and great pricing
Cons: All was good
Pros: Easy communication, great pickup/dropoff and very easy checkin/checkout
Pros: The staff were very friendly and helpful
Cons: Nothing ! Would certainly use again.
Pros: Everything was finished quickly
Cons: Professionalism, easy to deal with
Pros: Great car - fairly new, great price and clean, reliable car. Shuttle to and from airport was very efficient. Highly recommend this company.
Pros: Friendly and well priced.
Pros: Good service
Pros: Simple straight forward process
Cons: All good
Pros: Super friendly
Pros: Cheaper rate. Pick up and drop off to air port was easy and efficient.
Cons: Cleanliness of vehicle. But price was reasonable and ease of hiring and returning could not fault.
Pros: friendly, helpful
Cons: waited a while for car to be cleanes but not too bad
Pros: Great service - friendly and fast.
Pros: So easy
Cons: Very friendly & efficient
Cons: The car I was supplied was a beaten up old Mitsubishi Lancer, old with damage and very ppor to drive. It strggled up hills and the exhaust made loud noises when accelerating. Bargin Name, Bargin Quality but not Bargin Price !!!
Pros: Staff were happy to help
Cons: That they where closed on our arrival and we had to pick up the next day
Pros: Was a good vehicle and went well
Cons: Car had damage from previous rental and not shown or advised of this until we queried it and not being shown vehicle condition report
Pros: Excellent ,professional staff.
Pros: price and helpful friendly staff
Pros: Quick, easy, didnt oversell add ons. Good experience all round.
Cons: Nothing, all good
Pros: All good
Cons: Nothing negative
Pros: The guy when we returned the car was friendly
Cons: The massive rip off
Pros: Good information, quick responses, online check-in, some of the best staff encountered.
Cons: The petrol pre-buy is definitely an unnecessary extra cost and not a saving as falsely stated. I've never done it before and never will again. The net cost (pre-buy minus refund) was about 3 times what I would have paid to fill up the car at a nearby station.
Pros: Honesestly, the Cairns staff were very professional, courteous and knew their stuff. They need a bonus truly. Even under the duress of multiple customers all at one time, the whole team performed like clockwork.
Cons: What's there not to like! Best service I have ever had from a car rental business!!! 😀
Pros: They were great, however could not answer my question about the payments
Cons: They were great, however could not answer my question about the payments
Cons: Didnt like anything. - firstly waited 1 hour for the shuttle bus and then had to take the CAB to their depot. - second, the fuel was half empty for the car and I have filled it to full and send the receipt for reimbursement but nothing received so far its been 3 days.
Pros: As mentioned above
Cons: As mentioned above
Pros: Great service considering the juggling required due to COVID flight changes
Pros: Customer Service
Cons: Service was great the car unfortunately - MG3 lets just say now I have rented one I would never buy one!
Pros: Staff were very friendly, professional and helpful. A pleasure to deal with.
Cons: The hidden costs that are only mentioned at pick up
Pros: Excellent service....
Cons: there wasn't anything I didn't like
Pros: Easy to manage, cheap, got what I expected
Cons: Insurance options better with the car company
Pros: Excellent customer service
Cons: Not one thing
Pros: Very efficient and professional customer service person- in and out super quick
Cons: Only issue was actually trying to contact them via ph to ask a question, would only get automated message for pick up
Cons: Could not contact sales representative by phone. When email system used took days fir a reply
Pros: The staff were excellent
Cons: The price. $1700 for a 6 day car rental is price gouging and taking advantage of people.
Pros: easy pick up service form airport, staff friendly
Pros: It was easy and staff were informed and helpful.
Cons: Didn't enjoy the HAVAL, but it got us where we needed to go!
Pros: Quick and easy. In and out
Pros: Very simple and quick. Staff was efficient and got us moving in no time. Even allowed us the flexibility to extend the return time by 1 hour at no cost which suited us better.
Cons: Can't complain about anything
Pros: Will not look at the other “big” names again
Cons: Having to speak to a call centre
Pros: fast service, good clean car
Cons: deposit return is still outstanding. Has been over a month now.
Pros: Great staff- helpful and cheerful
Pros: Very Professional
Pros: Friendly and efficient.
Cons: Would prefer them to point out any car defects such as scratches or dints rather than us having to find them.
Pros: Staff didn't try to aggressively upsell products, specifically the insurance coverage already purchased online. We chose to go to Fitzroy Island for three days, and Bargain provided safe and secure parking during our absence. The cars were clean and late model. The staff were happy and friendly.
Cons: It was all good, and we will return to Bargain.
Pros: Too old car. Air conditioning poor, seat uncomfortable.
Cons: That they didn't seem to care when I told them about the faults with the car.
Pros: The car was ready and the service was excellent
Cons: absolutely nothing
Pros: Able to have 2 drivers at no extra cost
Pros: Very friendly and extremely happy.
Cons: Couldn’t fault them
Pros: Quick and friendly
Cons: Can’t think of anything
Pros: Every thing went smoothly
Cons: Nothig to dislike
Pros: Friendly and imformative
Pros: Very easy, no problems.
Cons: All good.
Pros: From the time we entered the office, the two girls behind the desk showed us that we were in great company. None of what we have experienced before with other companies where some staff members acted like the Gestapo.
Cons: It was pouring down with rain and one of the girls went out and moved a car that was blocking the driveway when the transport vehicle approached. Just so that we didn't have to get wet. I wish I'd got the names of the office girls. They were amazing.
Pros: Very Speedy Good Staff
Pros: Very professional and punctual service.
Pros: Very good
Cons: When we dropped off the car the lady taking us to the airport she kept on taking phone calls of bookings and we waited an extra 5 mins and we were running late because of the traffic anyways and we nearly missed our flight back to Melb because of the lady wasting time taking phone calls at the car rental place
Pros: fast efficient service
Cons: car could be cleaner!
Pros: Went over and above in assisting with booking change.
Cons: Time to get to/from offsite depot (minor issue).
Pros: Friendly staff in a professional manner. The cars are relatively new.
Pros: Really friendly staff, very helpful.
Cons: The only detraction is that it's not on site at the airport.
Pros: Friendly staff
Cons: I paid for a full tank of fuel in advance and only ended up using a half tank of fuel. I should have been reimbursed the cost of a half tank of fuel.
Pros: Polite efficient service
Cons: Could not pay with Amex despite voucher stating I could, hence no included in excess insurance.
Pros: Service and price
Cons: Although time spent in getting picked up and driving out of yard was a little lengthy this is reflective in the price
Pros: Quick service, friendly and expert staff, will definitely reccomend them.
Pros: Everything worked well, the pickup and drop off were very efficient, the car was in great condition, and good value for money.
Pros: Service was fast and easy
Cons: Was difficult to find premises to drop off, address was not accurate
Cons: No problems