Cairns Airport (CNS), Cairns, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Bargain Car Rentals at Cairns Airport

410 Sheridan St, Cairns North QLD 4870
0061 1 300 729 230
Pick-up instructions
Once you have collected your luggage, please call 1300 729 230 (for international customers call +61 3 6165 0838) and follow the prompts for shuttle bus pick up. Exit the terminal doors closest to the car rental counters. Turn left and walk past the taxi rank. After passing the taxi rank, you will see a footpath with a green and blue line painted on it. Ensure both colors present on the footpath. Please follow the lines until you see the signage for “courtesy coach pickup zone”. Please allow up to 20 minutes for shuttle to arrive.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-19:45
Tue:07:00-19:45
Wed:07:00-19:45
Thu:07:00-19:45
Fri:07:00-19:45
Sat:08:00-16:45
Sun:08:00-16:45
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

New Zealand
Hyundai Accent
May 18, 2024

Pros: Most staff were good, helpful and also friendly but 2 were not. Driver from airport good.

Cons: Our car had mechanical problems. While they replaced it with a newer obe we were responsible to get it back which wasted our time with no compensation.

Australia
Hyundai Accent
May 9, 2024

Pros: From the moment we landed and having contacted the rental company we were picked up by shuttle and transferred to car yard. Met representatives who had paper work sorted due to online check-in with licence. Paid holding deposit and they brought car to us which was clean fuelled and ready to go. All up a little over 10min to be on our way.

Cons: Nothing comes to mind. Everyone was very friendly.

Australia
Hyundai Accent
May 6, 2024

Pros: Upgraded our car and very friendly

New Zealand
MG 5
April 21, 2024

Pros: Cheap

Cons: I don’t like that I feel mislead by your insurance. I thought it was through who I was renting from, but I still had to pay the massive deposit and would have had to pay up front for damage and had you reimburse me

United States of America (USA)
Hyundai Accent
April 20, 2024

Pros: Counter customer service could see some improvement in Cairns

Cons: No flexibility offered for rental

Australia
Hyundai Accent
April 12, 2024

Pros: Friendly and efficient

Cons: All good really. Was a bit of a wait in the heat to get the transfer bus from airport to car rental office.

Australia
Hyundai Accent
April 2, 2024

Pros: Nice clean car, friendly service, competitive prices

Cons: Had to stand in queue for half an hour just to return the keys.

Australia
Kia Stonic
March 30, 2024

Pros: The car was clean and the service was amazing

Australia
Kia Stonic
March 28, 2024

Pros: Really helpful staff. Dealt with issues extremely quickly and efficiently.

Cons: Do not allow yourself to agree to the 'return your car empty' and we will fill it up cheaper than you can. This means you have to drive around to use up the fuel. Sillest suggestion ever - but straight off a plane you are not thinking straight. Like I wasn't. A total con.

Australia
Hyundai Accent
March 27, 2024

Pros: Friendly and professional.

Cons: That there is no choice of small car , only MG3.

Austria
Kia Stonic
March 13, 2024

Pros: Service was very good

United States of America (USA)
Hyundai Accent
March 8, 2024

Cons: Car misfires, wiper blades don’t work, bald front tires, and the needs water light kept coming on

India
Audi Q5
March 3, 2024

Cons: The oil indicator kept asking to add oil. Should have been checked prior to providing the car

Australia
Kia Stonic
March 1, 2024

Pros: Always friendly

Cons: N/A

United States of America (USA)
MG 5
February 26, 2024

Pros: Quick and easy to get the car and return it

Canada
MG HS
February 14, 2024

Pros: Cost effective, friendly and helpful staff

Cons: Not as convenient as a car rental located at the airport, although the shuttle bus was prompt.

Australia
Hyundai Accent
February 13, 2024

Pros: Car in excellent condition, staff helpful.

Cons: No complaints

Australia
Hyundai Accent
February 11, 2024

Pros: Good service and good price

Cons: Can’t complain

Australia
MG HS
February 11, 2024

Pros: Everything was smooth

Australia
Hyundai Accent
January 28, 2024

Pros: Staff were very friendly. And pick up from airport was fast

Cons: Brand of car

Australia
Hyundai Accent
January 24, 2024

Pros: Everything was perfect.

Cons: It was all perfect.

Australia
Hyundai Accent
January 21, 2024

Pros: Everything

Cons: That I booked through a third Party (discovercars.com).

Australia
Kia Stonic
January 20, 2024

Pros: All exceptionally good.

Australia
Kia Stonic
January 16, 2024

Pros: Prompt and friendly

Cons: Nothing

Australia
Kia Stonic
January 16, 2024

Pros: Service was quick and easy.

Cons: There was nothing to dislike.

Australia
MG HS
January 9, 2024

Pros: Simplicity & service was great.

Australia
Holden Acadia
January 2, 2024

Pros: Friendly staff... easy pickup and drop... free shuttle to and from the airport

Cons: Mostly good... nothing major to complain

Australia
Hyundai Accent
January 1, 2024

Pros: I didn't get what I paid for

Cons: They was pushing me to pay more and trying to sale insurance even though I already had fully paid insurance

Australia
Hyundai Accent
December 30, 2023

Pros: Didn't get to pick up the car due to flood refund by these mongrels

Cons: Everything

Australia
Holden Acadia
December 27, 2023

Pros: No hassle and fast

Cons: That’s wasn’t in the airport

Australia
Kia Stonic
December 20, 2023

Pros: I was charged twice for insurance. Had to pay $346 twice.fraudlent!

Cons: They said they had not received the insurance so I had to pay twice. Never again!

Australia
Hyundai Accent
December 20, 2023

Pros: Shuttle bus to airport

Cons: They try and scare you with all their fees to try and upsell

Australia
Audi Q5
December 4, 2023

Pros: Quality of cars and great customer service.

Cons: Ease of pick up/drop off for cars.

Australia
Kia Stonic
December 4, 2023

Pros: Quick efficient and good value

Australia
MG 5
November 22, 2023

Pros: So far there is nothing to like about it - I have been charged and services not received.

Cons: I didn’t get the car. I will never book through an agency again.

Australia
Hyundai Accent
November 20, 2023

Pros: Very friendly and helpful staff

Cons: Easy to deal with

United Kingdom
Kia Stonic
November 9, 2023

Pros: Good service

Cons: Nothing apart from discovery cars subbing me out bargain cars fully insured with you had to leave a bond not good from you

Australia
Kia Stonic
October 29, 2023

Pros: Very straightforward, not confusing

Cons: The actual make and model of the actual vehicle supplied.

Australia
Kia Stonic
October 29, 2023

Pros: No issues

Cons: Nothing

Australia
Hyundai Accent
October 24, 2023

Cons: I felt I was pushed into paying insurance when I wasn't intending to. Apparently I opted for it in the booking but it was not intentional. Also when I was confused about the options the agent made me feel like an idiot for having her repeat it. She said, 'ok, I'll say it again..' not nice for someone that's just gotten of a plane and was tired.

Australia
Hyundai Accent
October 24, 2023

Pros: The service was good.

Cons: Nothing

Australia
Kia Stonic
October 20, 2023

Pros: Friendly tried their best to assist when noted concerns with vehicle

Cons: Wait time

Australia
Toyota Corolla
October 19, 2023

Pros: Excellent service all round. Quick pick up at the airport. Free up grade (fantastic). Car in great condition

Cons: Nothing cannot fault the service we received.

Australia
Hyundai Accent
October 17, 2023

Pros: Quick and easy

Cons: The insurance through Discovercars is different to Bargain Cars which can make things a little tricky.

Australia
Toyota Corolla
September 27, 2023

Pros: Clean car with good fuel economy

Cons: Only downside boot would not open so had to put luggage on back seat

Australia
Kia Stonic
September 25, 2023

Pros: Great price, good selection of cars and high quality service.

Cons: The wait at the airport and to go back to the airport upon return was a bit long.

New Zealand
LDV T60
September 21, 2023

Pros: Friendly and quick

New Zealand
Hyundai Accent
September 20, 2023

Pros: The lady who picked us up from Cairns Airport was fantastic

Cons: The agent did not understand about Discovery insurance as they tried to sell me more insurance

Australia
Hyundai Accent
September 17, 2023

Pros: Quick and friendly service

Cons: nil

Australia
Kia Stonic
September 15, 2023

Pros: Seems to be friendly enough

Cons: It too very long to pick up the car (though I came about 2 hours earlier). But when the car was allocated, they spent another 20 min trying to figure out where the car is and eventually had to swap the car. As a result, I got Haval... that is not a good car to drive at all.

Australia
Kia Stonic
September 11, 2023

Pros: Efficiency

Cons: NA

Australia
Kia Stonic
September 9, 2023

Pros: Attitude of staff

Cons: Time waiting on phone to contact centre

New Zealand
Kia Stonic
September 8, 2023

Pros: Bargain Car Rentals were extremely good to deal with . Friendly efficient staff .

Australia
Kia Stonic
September 6, 2023

Pros: Friedly and informative

Cons: only provided drop-off to airport. No transfer to town

Australia
Hyundai Accent
September 5, 2023

Pros: Efficient

Cons: No upgrade option

Australia
Kia Stonic
September 3, 2023

Pros: Everything was easy!

Cons: I didn’t like that I was told I wasn’t potentially insured correctly by booking through a third party. I proceeded as booked but it wasn’t reassuring initially.

Australia
Kia Stonic
August 31, 2023

Pros: Great team and service, very efficient on site

Cons: Pick up at arrival, communication and guide can be improved

New Zealand
Kia Stonic
August 25, 2023

Pros: Quick pick up and drop off process.

Cons: Only frustration was that none of the options we selected on DiscoverCars.com (in terms of insurance, unlimited kms etc.) show up in the Bargain Car rental system which was quite confusing at time of pick up.

Australia
Hyundai Accent
August 22, 2023

Pros: Reasonably priced. Accessed before with no hassle

Cons: Bargain Car Rentals Cairns - Refused to accept Discovery pre-purchased car insurance and they pressured us to duplicate insurance with a $5,000 excess even for a no fault claim. We experienced a small chip on the windscreen under the revision mirror, caused by an oncoming vehicle and Bargain Car Rentals Cairns plan to replace the windscreen at our expense. Independent quotes suggest a simple repair.

Australia
MG HS
August 21, 2023

Pros: Airport transfers were great

Cons: Location of the office, waiting for the bus. Very small downside however.

United Kingdom
Holden Acadia
August 19, 2023

Pros: Efficient airport pickup and processing to drive away

Cons: Nothing

New Zealand
Hyundai Accent
August 11, 2023

Pros: Great service

Cons: Nothing.

New Zealand
Hyundai Accent
August 9, 2023

Pros: Very friendly staff. Easy process once we got to the pickup spot

Cons: The process of finding the depot in Cairns. We followed the instructions and left a voicemail but didn't get a text confirmation back so we had to wander around and hope we found someone else going to the same place. There didn't seem to be a number for me to talk to a human to explain the situation unfortunately

Australia
Hyundai Accent
August 4, 2023

Pros: Friendly and efficient

Switzerland
Nissan X-Trail
August 3, 2023

Cons: Child seats are too expensive

Australia
Toyota Corolla
August 3, 2023

Pros: Everyone I spoke to was extremely friendly and helpful. I was already in Cairns and received assistance on how to catch public transport to the rental and was very happy with the friendly service. Very efficient and the shuttle bus guy was great! He helped us with loading and unloading our luggage. Highly recommended

New Zealand
MG HS
August 2, 2023

Pros: Quick efficient staff at the counter

Cons: No waiting at the desk as I had done pre pick up paper work on line. Could have explained the workings of the car as it was a totally different model I am used to , but not a big deal

Australia
Hyundai Accent
August 2, 2023

Pros: Quick and efficient

Australia
Hyundai Kona
July 24, 2023

Pros: The front reception staff was busy, but still took the time to be friendly

Cons: Nothing, we received excellent service

Australia
Toyota Corolla
July 18, 2023

Pros: Almost Everything, airport pick up, excellent car condition, quick drop off and transfer back to the airport

New Zealand
Hyundai Accent
July 17, 2023

Pros: great personal service, easy to find

Australia
Hyundai Accent
July 11, 2023

Pros: no hard sell for insurances

Cons: all good

Australia
Holden Acadia
July 6, 2023

Pros: Car was as specified online, pick arrangements worked well and car was ready to go.

Cons: Rental handover form was not filled in properly. Ie a number of significant scratches and even 1 small dent in drivers side door were not noted on the pickup form. Instead we were told to photograph it - which is hard to do in direct sunlight due to reflection. More to point - is hire car company's responsibility to fill in such paperwork properly - not leave it to a possible disagreement when we drop the car off. As it turned out - the drop off inspection went very smoothly.

Australia
Audi Q3
July 3, 2023

Pros: Friendly and efficient. Shuttle bus service was friendly and prompt.

New Zealand
Kia Stonic
June 29, 2023

Pros: Car was clean and ready for us although we had to wait a while to get served as they had picked up people from the airport just before we arrived by taxi.

Cons: Had to get a taxi from Accommodation in Cairns to depot to pick up car as they would only do pick ups from airport. Our flight arrived in Cairns late at night when depot was closed.

New Zealand
Audi Q5
June 26, 2023

Pros: Friendly customer service

Cons: Hidden costs. Budget car seat. Car wasn't a luxury car just a standard audi. No different than any other car rental place.

Australia
Hyundai Accent
June 23, 2023

Pros: Great price, easy pick up & drop off, pleasure to deal with

Australia
Hyundai Accent
June 18, 2023

Pros: Very efficient

Cons: Distance from the terminal

United Kingdom
MG HS
June 17, 2023

Pros: Good value.

Cons: We had to borrow a phone at the airport to arrange pickup. Is there a public phone?

Australia
MG HS
May 29, 2023

Pros: Good value compared to other car rentals. Great service provided with the shuttle bus to and from the airport. Easy pick up and return.

Cons: Some of the damage to the car was not marked on my documents at pickup. Although I raised this with the desk staff they said not to worry. So I took photos of the damage. However, throughout my hire period I was concerned that when I returned the car that this damage would be attributed to me, despite me reporting this damage to staff prior to leaving the car yard.

Australia
Hyundai Accent
May 25, 2023

Pros: Friendly staff, and fast and easy car pick up process

Australia
Hyundai Kona
May 24, 2023

Pros: Easy pick up from airport. Nice car. Friendly staff

Australia
MG HS
May 18, 2023

Pros: The shuttle bus

Cons: A lot

Australia
Hyundai Accent
May 17, 2023

Pros: Staff were friendly, eager to help and efficient

Canada
Toyota Corolla
May 17, 2023

Cons: Rep stung me extra insurance even though I declined it - very unimpressive.

Australia
Toyota Corolla
May 2, 2023

Pros: Helpful in providing information.

Cons: Car condition

Australia
MG HS
April 28, 2023

Pros: Car condition, customer service.

Cons: Insurance cost, Car make (quality).

Australia
Hyundai Accent
April 26, 2023

Pros: very efficient, friendly staff

Cons: nothing

Australia
Toyota Corolla
April 23, 2023

Pros: Excellent customer service. Smooth transactions both picking up and returning car. Also car was very clean on the inside

Cons: Was expecting a newer intermediate car like a Camry, but got an old model Suzuki Baleno

Australia
Nissan X-Trail
April 16, 2023

Pros: Great service in Cairns

Cons: Poor head office communication when I tried to call x 3

Australia
Toyota Corolla
April 15, 2023

Pros: My wife left her handbag in shuttle bus when arriving at the airport ,Driver did everything possible to locate her

Cons: Misunderstanding about a full tank of fuel being charged at beginning of hire returned with a 3rd of a tank but no compensation /allowance made for this.

Canada
MG HS
April 12, 2023

Cons: Very difficult time coordinating shuttle service from the airport; agents from Sixt were actually kind enough to direct us and help. The car was not full at pick-up, when I mentioned this to the agent at Bargain she told me “Nothing I can do about that”. The car was dirty inside with crumbs on the console, in the seat, dirty windshield on the inside. Called their office and would have the call automatically drop due to being on hold “too long” when the customer doesn’t control hold times.

United States of America (USA)
Toyota Corolla
April 9, 2023

Pros: This company did not provide any service and did not pick us up at airport.

Cons: Left message with phone number to receive a text due to after hours pickup but no one came to airport to pick us up. Will be filing for a refund. Will never book this car company again.

Australia
Nissan X-Trail
April 9, 2023

Pros: Service was so fast. And I really liked the pre-fuel service that they offered.

Cons: N/a

Australia
Toyota Corolla
April 5, 2023

Pros: Quick, professional and friendly.

Cons: Initially told only the driver could pick the car up, then needing to return to the airport for other passengers. However, this was rectified.

Japan
Toyota Hiace
April 4, 2023

Pros: It was great value for the money, the van was in excellent condition and the staff were great. A painless car rental experience!

Cons: Nothing

Australia
Hyundai Accent
March 31, 2023

Pros: Professional, friendly staff.

Cons: They didn't have the car that I was expecting. I had to upgrade to get a car that was acceptable to me. They did give me a good rate though.

Australia
Nissan X-Trail
March 27, 2023

Pros: Nice efficient people

Cons: Having to use shuttle

Australia
MG HS
March 18, 2023

Pros: The best experience! Great car and service!

Australia
MG HS
March 17, 2023

Pros: Very pleasant and helpful staff, easy process

Cons: nothing

Hungary
Hyundai Kona
March 13, 2023

Pros: WEB page, what I can fill easily before picked up the car.

Cons: I did not have any negative experience. I hope I will get back the safety deposit soon.

United Kingdom
Hyundai Accent
March 8, 2023

Pros: Response to a badly delayed flight first class.

Cons: It was good service.

Australia
Toyota Corolla
March 8, 2023

Pros: Knowledgeable and efficient.

Cons: A staff member spoke rudely to us.

Australia
Hyundai Kona
February 27, 2023

Pros: So easy and friendly definitely will use again. We got a small suv and the lovely lady at the front desk gave us a little bigger suv because we had a few bags and she thought it will be easier to give us a bit of a bigger car. Thank you, Thank you, Thank yo

Cons: Just one small thing was missed and understandably so the hidden mirror in the sun visor was broken.

Canada
Hyundai Kona
February 21, 2023

Pros: Shuttle service

Cons: Amount of damage on the rental unit.

Australia
Toyota Corolla
February 5, 2023

Pros: Good value

Cons: Minor - don't like having to rely on phone menu for pick up at airport but it worked efficiently and pick at airport worked out fine

Australia
Hyundai Kona
January 30, 2023

Pros: Service was efficient and quick and gave necessary info very simply.

Australia
Hyundai Kona
January 27, 2023

Pros: Friendly guy picked me up - explained where my hotel was and closest bottle0

Cons: Nothing not to like

Australia
Holden Commodore
January 23, 2023

Pros: Nothing car was dented and wipers were no good navagation wasnt working chip in the window

Cons: the service from the cairns shop was good but internal service was no good not customer orientated

Australia
Hyundai Kona
January 23, 2023

Pros: Not helpful

Cons: Not helpful

United States of America (USA)
Toyota Hilux
January 22, 2023

Pros: Customer service was very good

Cons: The cars provide were unacceptable vehicles. Both the LDV T60 and Haval do not belong on the road. They both had dysfunctional transmission, and an unnecessary amount of electronic features I did not want. At no point did I feel safe driving either vehicle.

Australia
Nissan X-Trail
January 21, 2023

Cons: The way everything is set up is like you don't have a choice. You have to comply no matter what as the excess set for the insurance was exorbitant. All that is purposely set up because you know one, people are on holidays therefore make sure to take money from them and two there's a queue of people waiting, so it is 9 out of ten people will fall in the trap.

Australia
Hyundai Kona
January 21, 2023

Pros: Extraordinary and fast service, Friendly staff & quick picking and dropping to the airport

Australia
Hyundai Kona
January 17, 2023

Pros: service is OK

Cons: "No after hour pick up" is stain, they don't have counter in airport. One of other car rental company call "apex car rental" does not have counter in airport as well, but they open till late, I saw their suttle but 3 times when I was waitting to pick up their customer.

Australia
Hyundai Kona
January 15, 2023

Pros: It was all very easy. Picked up at Airport and dropped back to Airport. Very friendly staff

Cons: Nothing. They were great

Australia
Hyundai Kona
January 10, 2023

Pros: So easy to deal with. Pick up was quick from airport to collect our car.

Cons: I liked how straight forward it was to hire one of their cars. Will definitely go through Bargain Car Rentals again.

Australia
Nissan X-Trail
January 8, 2023

Pros: FAST & EFFICIENT

Australia
Nissan X-Trail
January 6, 2023

Pros: The car was ready to go on the same day I booked it

Cons: The car itself was great just feels odd the brake pedal felt stiff like hard while applying the brake while braking, apart from that great car... I drive my own cars at home and brake pedal very soft to press

Australia
Hyundai Kona
December 22, 2022

Pros: easy, straight forward

Cons: nothing

Australia
Hyundai Accent
December 17, 2022

Cons: The car provided broke down after travelling only 10 kilometers due to a flat battery. Waited for 1.5 hours for repair technician to arrive. It wasn't a good experience to wait in the hot sun. Bargain rental refused to send a replacement vehicle as it is not their policy. Very frustrating. They should have checked the condition of the battery before giving to customers.

Australia
Hyundai Kona
December 7, 2022

Pros: Friendly, professional service.

Australia
Hyundai Kona
December 5, 2022

Pros: FRIENDLY

Cons: NOTHING

Australia
Hyundai Kona
December 4, 2022

Pros: Friendly, efficient and close to airport even when shuttle bus was needed.

Cons: wish they can open at 7am on Saturday

Australia
Hyundai Accent
December 3, 2022

Pros: Gave us options to upgrade to a svu

Cons: Nothing

Australia
Nissan X-Trail
December 2, 2022

Pros: Friendly, quick pickup and drop off. Able to fill in paperwork on line before pickup saved lots of time.

Cons: All good

Australia
Hyundai Kona
November 29, 2022

Pros: Pleasant, friendly and helpful staff and very quick trip to airport by shuttle. We ended up needing a bigger vehicle than the one we had booked and they provided this without any problems.

Cons: Nothing. They were great!

Australia
Nissan X-Trail
November 13, 2022

Cons: It would have been very helpful to be given an orientation of the vehicle as it was back to front to what I was used to and had a turning know rather than a gear stick! Not sure how many times I turned the wipers on instead of the indicators!!

Australia
Toyota Corolla
November 12, 2022

Pros: Prompt friendly and efficient.

United Kingdom
Hyundai Kona
November 11, 2022

Pros: Quick and efficient

Australia
Nissan X-Trail
November 8, 2022

Pros: Overall it was very easy

Cons: The car, Haval was not an enjoyable car to drive at all.

Australia
Toyota Corolla
November 6, 2022

Pros: Wonderful experience Easy and no fuss especially when you have young children travelling with you Thank you for your great service

United States of America (USA)
Nissan X-Trail
October 31, 2022

Pros: Pick up and drop off were efficient.

Cons: The car was defective. Drove to hotel. Parked for 6 days. Dead battery. Had to jump start with difficulty. Did not stop until return which was fortunate as battery was dead upon arrival.

Australia
Nissan X-Trail
October 30, 2022

Pros: Very clean & in good condition

Australia
Hyundai Kona
October 29, 2022

Pros: Very smooth shuttle service... quick & friendly collection... return process same

New Zealand
Hyundai Accent
October 27, 2022

Pros: Staff very friendly and helpful

Cons: Nothing

New Zealand
Toyota Corolla
October 25, 2022

Pros: The staff were really friendly and helpful

Cons: everything was great.

Australia
Hyundai Kona
October 23, 2022

Pros: They were so nice and friendly and very quick,didn't drag it out,they recommended a great restaurant to eat at

Australia
Nissan X-Trail
October 21, 2022

Pros: Friendly helpful staff.

Cons: Car cleanliness. They were very busy and gave us a car that was not cleaned before giving it to us.

Australia
Toyota Hiace
October 19, 2022

Pros: It was close to the airport

Cons: Not being able to pick it up at the airport

Australia
Hyundai Kona
October 17, 2022

Pros: We’re easy to negotiate pickup and getting the car.

Cons: Only thing that was not good was we had to drop of early and there was no shuttle to the airport we had to use a Uber.

New Zealand
Hyundai Kona
October 12, 2022

Pros: Easy and efficient

Cons: Car steering locked up when parked causing 30minutes of stress

Australia
Hyundai Kona
October 8, 2022

Pros: Price, efficiency, and service

Cons: location off the plane was a bit cumbersome

Australia
Hyundai Kona
October 6, 2022

Pros: The staff were friendly and super efficient.

Australia
Hyundai Accent
October 6, 2022

Pros: Ease of service plus helpfulness of agent in Cairns

Australia
Hyundai Kona
October 4, 2022

Pros: They were friendly

Cons: Nothing

Australia
Toyota Hiace
October 3, 2022

Pros: Friendly staff.

Cons: Not having a help desk at the airport and I didn’t really know if ide successfully contacting them on the phone as it was only a answering message that didn’t confirm ide correctly ordered the pick up. The call just hung up. So I called three times.

Australia
Hyundai Kona
October 2, 2022

Pros: Great service, good little car

France
Hyundai Accent
October 1, 2022

Pros: very friendly

Australia
Toyota Corolla
September 26, 2022

Pros: Friendly staff

Cons: They forgot to prepay my fuel as I wanted, had to pay more at the end.

Australia
Hyundai Kona
September 25, 2022

Pros: Very friendly and helpful

Australia
Hyundai Kona
September 17, 2022

Pros: Friendliness of staff.

Australia
Toyota Corolla
September 16, 2022

Pros: They went above and beyond for me due to three flight delays etc. Finally arranged after hour pick up for us. Return was very quick with no waiting for airport shuttle service.

Australia
Hyundai Kona
September 12, 2022

Pros: Very clear on terms of rental

Cons: The car was washed or cleaned interior, but I understand they are short staffed due to covid

Australia
Nissan X-Trail
September 11, 2022

Pros: The staff are friendly an very helpful

Australia
Toyota Corolla
September 8, 2022

Pros: Great communication Good quality car and simple

Cons: Communication is key to any agency like this and it worked

Australia
Hyundai Kona
September 6, 2022

Pros: Quick and effective.

Cons: Not much.

Australia
Hyundai Accent
September 2, 2022

Pros: The friendliness of all staff.

Cons: I understood that I would pick up the car at the airport, not have to find the shuttle bus. This was not explained to me at the time of booking the vehicle.

Australia
Hyundai Accent
August 31, 2022

Pros: Fast, efficient, friendly service

Cons: Nothing

Australia
Hyundai Accent
August 30, 2022

Pros: The service was great. We emailed to see if we could pick up the car earlier and it was not a problem.

Australia
Holden Acadia
August 30, 2022

Pros: From the pick up to the drop off everything ran smoothly very happy would recommend to anyone.

Australia
Toyota Corolla
August 28, 2022

Pros: Staff member was exceptionally friendly and helpful

Cons: All of the sbove

Australia
Nissan X-Trail
August 28, 2022

Pros: Speed of service

Cons: I booked a Nissan x-trail (or similar) and ended up with a Holden (i don't like holdens)

Australia
Hyundai Kona
August 27, 2022

Pros: Provided a good performing and comfortable vehicle.

Cons: No rundown on the vehicle operation eg. fuel octane which was 95 for efficiency. Had to rely on car handbook.

New Zealand
Hyundai Accent
August 27, 2022

Pros: As previously advised, no info supplied for international arrivals, and no reply to phone call to Bargain Rentals. Took 1 1/2 hours to get picked up.

Cons: MG was a heap of crap. Rough running misfiring and warning light came on. Car returned and exchanged for another MG with only 5000 km - not much better. Expensive - Why are Cairns rental cars twice the price of Brisbane?

Australia
Nissan X-Trail
August 26, 2022

Pros: quick and efficient

Cons: nothing

Australia
Hyundai Kona
August 24, 2022

Pros: It was an easy process

Cons: The full insurance option is expensive and we felt pressured to take it up.

Australia
Hyundai Kona
August 24, 2022

Pros: Easy and quick

Cons: Car wasn't detailed very well after previous hire

Australia
Nissan X-Trail
August 23, 2022

Pros: Everything went smoothly, even catching the shuttle to airport

Cons: All good

Australia
Hyundai Kona
August 22, 2022

Pros: Friendly, helpful service

Australia
Hyundai Accent
August 21, 2022

Pros: They were helpful

Cons: No direct number to the location. Wait is too long on the telephone to the central call centre

Australia
Hyundai Kona
August 21, 2022

Pros: Easy, helpful, friendly

Cons: All good

Australia
Nissan X-Trail
August 20, 2022

Pros: the staff very very good

Australia
Hyundai Accent
August 18, 2022

Cons: Our car had a significant mis-fire, was passed its service time and had no water in the washers.

Australia
Hyundai Accent
August 18, 2022

Pros: Shuttle service from the airport was good and the staff were great existing damage was specified correctly.

Cons: Nothing very happy

Australia
Toyota Hiace
August 15, 2022

Pros: The vehicle was well presented and the staff came where honest and reliable.

Australia
Hyundai Kona
August 14, 2022

Pros: Airport shuttle

Cons: Service was fine

Australia
Nissan X-Trail
August 12, 2022

Pros: Friendly staff and very efficient

Cons: Nothing

Australia
Hyundai Kona
August 11, 2022

Pros: Reliability.

Cons: All good thanks

Australia
Hyundai Accent
August 10, 2022

Pros: Nice and friendly staff

Australia
Hyundai Accent
August 10, 2022

Pros: I can't fault anything. Made hiring a car a pleasure.

Australia
Holden Acadia
August 9, 2022

Pros: Very friendly staff

Cons: They were efficient and informative

Australia
Nissan X-Trail
August 9, 2022

Pros: Service was very efficient

Cons: Nothing to complain about.

Australia
Hyundai Accent
August 5, 2022

Pros: Girl was very good at the pick up counter and the shuttle from the airport was very handy

Cons: We had an mg which I thought was really cool. But it was crap to drive but I guess that’s just the car itself. I guess the thing I didn’t like most of all was getting my confirmation on booking that $660 was left to pay when picking up the car. Then get told it’s over $800, that’s a big jump in price when you’re just starting your holiday. I still can’t believe it

Australia
Hyundai Kona
August 4, 2022

Pros: Easy and efficient

Cons: Everything was easy, mo hassles

Australia
Hyundai Accent
July 29, 2022

Pros: Very swift and comprehensive handover

Australia
Hyundai Kona
July 28, 2022

Pros: Excellent to deal with, just very pricy (all rentals were) not just this company

New Zealand
Hyundai Accent
July 26, 2022

Pros: Pretty good.

Cons: Instructions as to how to find the pick up shuttle bus need to be further clarified.

Australia
Toyota Corolla
July 25, 2022

Pros: Easy instructions, value for money

Cons: Car could have been washed before we used it.

Australia
Hyundai Kona
July 22, 2022

Pros: The ease of booking.

Cons: Being changed a full day extra when we needed the car 3 hours longer due to flight delays.

Australia
Hyundai Accent
July 19, 2022

Pros: All good.

Cons: Lack of tint on the car windows made the car quite hot, but the car was fine and what we had expected.

Australia
Hyundai Kona
July 17, 2022

Pros: Good clean car.

Cons: They didnt know what insurance was already paid for or what was covered so we were charged for more insurance than we needed

Australia
Hyundai Kona
July 15, 2022

Pros: friendly, helpful staff

Cons: The airport pick up wait was longer than anticipated and advertised.

Australia
Nissan X-Trail
July 15, 2022

Pros: Quality vehicle at a competitive price

Cons: Only thing I didn't like was the minor panel damage to the vehicle

Australia
Hyundai Accent
July 10, 2022

Pros: Excellent experience. Easy pick and return with shuttle service to the airport. Excellent customer service. Highly recommended!

Australia
Nissan X-Trail
June 20, 2022

Pros: Good quick service we ask no more

Australia
Nissan X-Trail
June 13, 2022

Pros: Pick up from airport was fast. Car was ready and office staff easy to deal with

Cons: Nothing

Australia
Hyundai Accent
June 13, 2022

Pros: Pick up and drop off from the airpport.

Cons: Did not have up front costing of hire car.

Australia
Hyundai Kona
June 10, 2022

Pros: Friendly service

Cons: Pressure to purchase additional insurance and even cancel what we'd already bought. Dropping the car off had people queuing unnecessarily.

Australia
Nissan X-Trail
June 9, 2022

Pros: Easy process from the beginning till the end

Australia
Hyundai Accent
June 7, 2022

Pros: Near the airport

Cons: The outrageous cost to hire a three year old car with almost 70,000klms on the clock. A smaller car than we expected and very basic. Then to be told there was a $5,000 XS charge a well.

Australia
Hyundai Kona
June 6, 2022

Pros: Great friendly and efficient

Cons: Easy shuttle to and from airport.

Australia
Hyundai Accent
June 4, 2022

Pros: Bargain were fine. They gave me the discovery phone number to register my complaint. Together we rang twice a Sydney number which simply rang out at 11am on a Tuesday ??????

Australia
Hyundai Accent
June 4, 2022

Pros: Nice staff good price

Cons: Closed at 8pm and our plane was late so we arrived too late to pick up our car, had to find new accommodation in Cairns for the night rather than travel to our Pt Douglas accommodation

Australia
Hyundai Accent
June 3, 2022

Pros: Friendly staff

Cons: Nothing

Australia
Nissan X-Trail
June 3, 2022

Pros: Picking up car and dropping of were both very easy and quick. Customer Service agent was very friendly and helpful when pick up car.

Cons: N/A

Australia
Hyundai Kona
June 2, 2022

Pros: New car, easy collection & return, good insurance arrangements, great staff.

Cons: Can be difficult to contact for queries.

Australia
Hyundai Accent
June 1, 2022

Pros: NOTHING

Cons: I PAID FOR HYUNDI I30, GOT MG CHEAP CRAP

Australia
Hyundai Kona
May 30, 2022

Pros: Quick and friendly

New Zealand
Hyundai Kona
May 30, 2022

Pros: It was pretty quick

Cons: Vehicle didn't have a parcel tray to hide our luggage

Australia
Hyundai Kona
May 24, 2022

Pros: Very friendly and efficient staff

Cons: MG's are not my choice of a good SUV

Australia
Nissan X-Trail
May 22, 2022

Pros: Good people to deal with

Australia
Hyundai Kona
May 20, 2022

Pros: Professional and very polite.

Cons: Polite and very courteous, and very helpful.

Australia
Hyundai Kona
May 19, 2022

Pros: Very friendly service

Cons: Car detail not recorded correctly

Australia
Nissan X-Trail
May 18, 2022

Pros: Vvv see Julius CeasR

Australia
Hyundai Kona
May 12, 2022

Pros: Attempted to find a more cost effective solution for me

Cons: Hard to find at the airport for the first time customers. Charging extra for GPS in a rental car.

Australia
Hyundai Kona
May 9, 2022

Pros: Staff were efficient, shuttle was convenient and drivers were friendly

Australia
Hyundai Kona
May 8, 2022

Pros: Pick up and drop off were quick and efficient.

Australia
Nissan X-Trail
May 8, 2022

Pros: The rental agents were great, lots of advice and friendly

Cons: The state of the car, fruit and drink containers left in the rear and rear panel missing.

Australia
Toyota Corolla
May 6, 2022

Pros: Ease of dropping off vehicle and shuttle service to the airport

Cons: Size of vehicle did not match what was requested and paid for. Charged incorrectly at pick up of the vehicle and consultants reluctance to follow up

Australia
Hyundai Accent
April 29, 2022

Pros: Price, friendly staff, close to airport in Cairns

Cons: No condition report handed to me and had to rely on my photos. The car had many pre-existing blemishes which leaves room for problems when handing back. Unreasonably high charge for insurance excess waiver.

Australia
Hyundai Accent
April 25, 2022

Pros: We asked for a small 4 door sedan similar to a Toyota Corolla. We got an MG. So we were very happy driving that around the Cairns region.

Australia
Hyundai Accent
April 24, 2022

Cons: The car I almost received was smaller in body, and European setup.

Australia
Nissan X-Trail
April 21, 2022

Pros: Everyone was helpful and so welcoming. Would take our bags and tell us to get in the van bc it was raining.

Australia
Nissan X-Trail
April 19, 2022

Pros: Staff explained the T&Cs very clearly and were upfront about it. Returning the car was very easy and straightforward. Staff knew the condition of the vehicle well.

Cons: N/A

Australia
Hyundai Kona
April 17, 2022

Pros: Had some existing damage. Also had troubles with fob, as it would not open or start the car for days 2 to 3. I replaced the battery and then it was better.

Australia
Hyundai Kona
April 16, 2022

Pros: Excellent

Cons: Excellent

Australia
Hyundai Kona
April 13, 2022

Pros: Very professional

Cons: Car was abit dangerous to drive. Had a bad delay when trying to accelerate.

Australia
Nissan X-Trail
April 12, 2022

Pros: dropping the car off and getting the transfer to the airport was great

Cons: i understood that they were busy at the time, but i think its important for the driver to feel comfortable getting into an unfamiliar car, for the reasons mentioned earlier

Australia
Hyundai Kona
April 11, 2022

Pros: Very kind and helpful staff Good car that used very little petrol

Cons: Price increases in short period of time

Australia
Nissan X-Trail
April 10, 2022

Pros: Friendly staff and great variety of vehicles

Cons: Vehicle definitely should have been either serviced or battery/starter motor checked as we had issues and had to switch cars

Australia
Toyota Corolla
April 8, 2022

Pros: Friendly and efficient

Cons: Prompt and professional

Australia
Toyota Corolla
April 6, 2022

Pros: Quick courteous staff

Cons: As above

Australia
Hyundai Accent
April 2, 2022

Pros: They're on the ball, very efficient and friendly

Australia
Hyundai Accent
April 2, 2022

Pros: Pick up & delivery to & from airport was very efficient

Cons: Not providing information on paper will a service provider & check of existing damages . Asked to do this ourselves at night under poor lighting. We took photos the next morning & voiced our concerns only to be told they had existing pictures & not to be concerned.

Australia
Hyundai Accent
March 30, 2022

Pros: People friendly

Cons: I don't think there any complaints

Australia
Hyundai Kona
March 29, 2022

Pros: friendly and efficient.

Cons: nothing

Australia
Hyundai Kona
March 29, 2022

Pros: The car was virtually new and in great condition, explained everything in case I was unsure including all options. No hidden costs, knew what I was up for and nothing more to pay

Cons: Nothing. Great to deal with.

Australia
Hyundai Kona
March 29, 2022

Pros: Everything clear

Australia
Hyundai Kona
March 25, 2022

Pros: Brand new kona

Cons: No way to fault this company's operation

Australia
Hyundai Accent
March 22, 2022

Pros: Staff were very friendly and efficient

Cons: First car had a mechanical issue, the replacement was better.

Australia
Hyundai Accent
March 21, 2022

Pros: Efficient, friendly and quick service

Cons: N/a

Australia
Hyundai Kona
March 20, 2022

Pros: Price was excellent

Cons: Car could of been cleaner and the car i hired ran into the service period whilst i had it on rental

Australia
Hyundai Accent
March 15, 2022

Pros: Prompt and friendly service

Cons: Honestly the only thing I can complain about is the model of car provided. The MG3 provided is a very poor car, terrible transmission and horribly under powered. Would happily book with Bargain car rentals again just need to ensure I dont ever have to drive the MG again.

Australia
Hyundai Accent
March 10, 2022

Pros: Car seemed to have a ‘miss’ in the engine when on low speed ie around streets. Improved with fuel when I filled up with unleaded and not E10

Australia
Hyundai Kona
March 4, 2022

Pros: Friendly staff, quick travel times to and from airport

Cons: No previous damage report supplied

Australia
Nissan X-Trail
February 27, 2022

Pros: It was fast easy and a smooth transition would definitely hire again

Cons: Very friendly

Australia
Hyundai Accent
February 22, 2022

Pros: Fast friendly efficient service.

Cons: Tried to discourage 3rd party insurance at pickup.

Australia
Hyundai Accent
February 22, 2022

Pros: Extremely quick and efficient with the entire service. Friendly and helpful staff. You can't fault it.

Australia
Hyundai Accent
February 18, 2022

Pros: Very efficient service. Clear and easy instructions to follow too

Australia
Hyundai Accent
February 16, 2022

Pros: Great service, car was newish and very clean. Didn't miss a beat. Definitely use again. In fact going to book for trip in Melbourne in April.

Australia
Hyundai Accent
February 15, 2022

Cons: The car seemed to be very unreliable and expensive at the same time. The car was listed as the cheapest out of all the competitors however I ended up paying more than the other companies. The car did not work one of the days and ruined our plans for the day.

Australia
Hyundai Kona
February 14, 2022

Pros: Very friendly service. Polite and courteous.

Cons: A little pushy with excess reduction, but thats typical of all car hire companies I've used.

Australia
Nissan X-Trail
February 12, 2022

Cons: It was hard to find the car rental place

Australia
Holden Commodore
February 12, 2022

Pros: Friendly, helpful staff

Cons: As the shuttle brings a load of people together, there is a wait at the desk. We self checked in which reduces the time needed to pick up a car

Australia
Hyundai Accent
February 6, 2022

Cons: The car wasn't cleaned. The car had multiple defects we had to document. Too highly priced for the quality of the vehicle.

Australia
Hyundai Kona
February 3, 2022

Pros: They were friendly and efficient

Australia
Toyota Corolla
February 1, 2022

Pros: Friendly staff and hassle free service. Go over and beyond to make you have a good holiday.

Australia
Nissan X-Trail
January 24, 2022

Pros: Staffs are quite friendly

Cons: - The first car when we picked up has a faulty mirror. It was broken and dropped two minutes after we got into the car - The staffs tried to glue the mirror but I was not happy with that solution. They offered me to change to other car which was in service at that time. Have to wait 30 mins for the service to complete before I can go - The second car was not in good condition as well. The key seems to be out of battery and always have a glitch of locking/unlocking the car.

Australia
Hyundai Kona
January 23, 2022

Pros: Super friendly staff who went out of their way to show us some local attractions on a map to ensure we had a great holiday

Australia
Toyota Corolla
January 19, 2022

Pros: Easy efficient

Cons: Tried to charge for being a little late returning the car but in the end was a good outcome with head office removing the extra charges

Australia
Toyota Corolla
January 18, 2022

Pros: The staff were really busy but they acknowledged you and apologised for the longer than usual wait.

Cons: If you didn’t book with Discoverycars, you probably had an insurance policy already added and the staff cannot see this on their screen so encourage you to take out full policy. Also they were so busy they did not show us the damage already done to the car. They when I spoke to them about the damage they checked their records and said it was excisying.

Australia
Holden Commodore
January 18, 2022

Pros: Good service from the team and very friendly too

Cons: The oil needs to be changed as well as the car key battery prompts were bit annoying

Australia
Toyota Corolla
January 18, 2022

Pros: Just tip top from the word go. Fantastic service.

Cons: Cannot think of anything.

Australia
Hyundai Accent
January 12, 2022

Pros: The staff were very friendly.

Cons: The car was nothing like what I ordered through the sister website (discovery). It was an tiny MG which constantly stuttered when accelerating. I was not impressed. There was also rubbish left in the car from the previous drivers.

Australia
Hyundai Accent
January 7, 2022

Pros: Service was fast and efficient staff were friendly and helpful.

Australia
Hyundai Kona
January 5, 2022

Pros: It was easy affordable and quick

Cons: Nothing

Australia
Hyundai Accent
January 5, 2022

Pros: Airport transfers were seamless, staff was friendly and the car was very clean.

Cons: They should not offer insurance when customers have already purchased insurance with Discover. This can result in an expensive double up for the customer.