Cairns Airport (CNS), Cairns, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Alamo at Cairns Airport

Beaufort Street, Aeroglen QLD 4870
0061 740 349 045
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
MG 3
April 19, 2023

Pros: no service is usually with me if all is clear

Cons: I had to guess at the return process

New Zealand
Skoda Kamiq
April 16, 2023

Pros: Good information, straight to the point. Quick and efficient.

Cons: Didn't get the model or make of car that we reserved.

Australia
Toyota Yaris
March 15, 2023

Pros: Fast and friendly

Cons: They forgot to tell us that the car was electric !

Australia
Toyota Yaris
February 10, 2023

Pros: The person at the desk was polite

Cons: There was a note at the desk when I arrived that said "back in 10" but waited 20 mins and I was not the first in line so waisted 30 mins

Australia
Holden Equinox
January 28, 2023

Pros: Great price, suitable size car. Customer service in the end was nice and the lady on duty kindly helped install the car seats

Cons: We ordered car seats and only found out on pickup they weren’t installed. The last thing I want to do is install seats myself with 3 young kids and was not told they would not be installed. The car kept displaying change engine oil notification the whole trip

Canada
Toyota Yaris
January 25, 2023

Pros: Helpful & friendly staff

Cons: None Car needed an oil change and no water in the windscreen wipers.

Australia
Toyota Yaris
December 26, 2022

Pros: Easy to deal with, friendly and informative.

Australia
Toyota Yaris
November 14, 2022

Pros: Friendly,

Cons: No choccies or champers !!! ❤️😉

Australia
Toyota Yaris
November 4, 2022

Pros: Nothing. I have been charged extra and discovery cars support team also wasn’t much of a help.

Cons: Charing me extra and no customer service.

Australia
Toyota Yaris
October 20, 2022

Pros: The initial car had faulty headlight/blinker but was replaced quickly, with an upgrade, and fuel discount to compensate!

Cons: the initial car had a faulty headlight & blinker.

Australia
Toyota Corolla
July 7, 2022

Pros: IT WAS VERY EASY FROM PICKING UP THE CAR ALL PAPER WORK WAS DONE BEFORE I GOT THERE

Cons: Nothing

Australia
Mitsubishi ASX
June 8, 2022

Pros: The cost and condition of the car

Cons: Unfortunately, our flight changed and we arrived 2 hours earlier. Alamo couldn't accomodate us by picking up the car earlier unless we pay another several hundred dollars. We chose to wait instead.

Australia
Hyundai i30
May 27, 2022

Pros: Easy to deal with, quick pick up and drop off.

Cons: Nothing

Australia
Mitsubishi ASX
May 17, 2022

Pros: The guy we picked the car up from was very helpful and efficient

Australia
Kia Cerato
April 23, 2022

Pros: Compared to a previous rental with Alamo it was like being with a different company.

Australia
Hyundai i30
April 12, 2022

Pros: The staff I dealt with at Alamo were both professional and friendly. They went out of their way to accommodate me and I could not be happier with the whole service from beginning to end. I would definitely recommend this company at Cairns airport. Great customer service is a rare treat in Australia and I was not disappointed!

Australia
Toyota Yaris
April 9, 2022

Pros: Was exceptional- at first we had our doubts that we were even going to get a car - but it was super easy; super friendly and exceeded my expectations.

Cons: Very prompt and friendly; Easiest process ever to return cars @ Cairns airport.

Australia
Mitsubishi ASX
March 31, 2022

Pros: The entertainment system of the first vehicle offered did not operate. Valuable time was lost working this out and when this was brought up to the representative, it was a known issue. We then had to wait for another vehicle to be found

Australia
Holden Equinox
March 8, 2022

Pros: Wonderful service at desk.

Australia
Hyundai i30
February 21, 2022

Pros: Great customer service at Cairns Airport and with rep who served me and extended my rental.

Cons: Still waiting for the email to say I returned the car back to the city.

Australia
Hyundai i30
February 21, 2022

Pros: Quick & efficient, pre pick up made easy

Australia
Mitsubishi ASX
February 19, 2022

Pros: We were upgraded and that is nice. We had an Outlander. It was basic but comfortable, roomy and easy to drive.

Cons: Nothing

Australia
Holden Equinox
February 17, 2022

Pros: Friendly. Efficient

Australia
Mitsubishi ASX
January 27, 2022

Pros: Easy to deal with. Good clean car

Cons: Nothing

Australia
Hyundai i30
January 27, 2022

Pros: Great car, good price and easy to pickup and drop off.

Australia
Mitsubishi ASX
January 20, 2022

Pros: We had a complimentary additional driver added which saved us $70.

Cons: Would have liked the baby seat to have been fitted.

Australia
Mitsubishi ASX
January 11, 2022

Pros: but to alamo credit they through in the car seat seeing the car was filthy

Cons: car was filthy when picked up

Australia
Holden Equinox
January 4, 2022

Pros: The desk was so easy to get to. The process was very quick.

Australia
Toyota Yaris
December 9, 2021

Pros: Great friendly helpful staff members

Australia
Kia Picanto
December 9, 2021

Pros: Very courteous and friendly

Cons: The very high excess fee and having to pay it first over $5000, before claim is assessed and paid back. Means an outlay of $5000.

Australia
Mitsubishi ASX
November 28, 2021

Pros: The car we had originally booked had some issues with the bluetooth / touch screen in the car not working (Mitsubishi ASX). We notified the front desk and they gave us an upgrade. Very much appreciated

Australia
Toyota Yaris
November 18, 2021

Pros: The service was excellent.

Cons: Everything was great, no problems at all.

Australia
Kia Picanto
November 16, 2021

Pros: Quick service

Cons: We booked a smaller car but there where none available

Australia
Kia Cerato
November 14, 2021

Pros: It was easy to find, it was near the car pick-up and drop off, staff was good.

Cons: Nothing

Australia
Kia Cerato
November 10, 2021

Pros: Easy in every sense

Australia
Kia Picanto
November 3, 2021

Pros: Friendly customer service

Australia
Kia Cerato
November 2, 2021

Pros: Very friendly and helpful

Australia
Kia Cerato
November 1, 2021

Pros: Good value, affordable and friendly service

Cons: Nothing.

Australia
Toyota Corolla
October 21, 2021

Pros: Car was ready and available. Very easy and great price.

Cons: They send you internet check in details that cant be accessed because the detail relate to America. Ie State, license number. Very hard to contact by phone.

Australia
Kia Carnival
October 12, 2021

Pros: Approachable and very helpful

Cons: Nothing

Australia
Kia Cerato
September 7, 2021

Pros: ease of booking and customer service

Australia
Toyota Yaris
September 1, 2021

Pros: Easy and friendly to deal with

Cons: Tried to extend via their given Cairns Airport phone number as our plane was canceled and we had to reschedule for an extra 2 days, could not get through, despite leaving my phone number. Hence I didn't extend and just used taxis.

Australia
Toyota Yaris
June 5, 2021

Pros: Relaxed & easy to find. Staff friendly

Cons: Nothing

Australia
Toyota Yaris
May 3, 2021

Pros: Alamo provided good service. Discover cars policies and service - very bad.

Cons: Alamo did not haved flexibility about rental policies. Discover cars cancelled my booking unjustly. In the end after 12 hours after discover cars I was tald I can have thd booked car.

Australia
Mitsubishi ASX
March 14, 2021

Pros: Friendly and very efficient once I found the location

Cons: Difficult to find and all the information I received said the international terminal which was totally closed down and deserted at Cairns airport. I tried telephoning the number I found on the internet and there was no answer

Australia
Mitsubishi ASX
March 12, 2021

Pros: Great car, easy simple pick up and drop off, friendly customer service.

Australia
Kia Picanto
March 11, 2021

Pros: Easy to find at the airport, the car was in great condition, easy to drop off on return to airport, and as my flight was delayed by a day, so I had the car fro a day less, they reduced the agreed price which was great

Australia
Kia Picanto
February 22, 2021

Pros: Quick and easy

Cons: Na

Australia
Toyota Yaris
February 15, 2021

Pros: Easy, pick up. And upgraded car.

Cons: The car had damage on the left side, we took photos.

Australia
Kia Picanto
February 5, 2021

Pros: It was only at the end when we returned the car we were spoken to in a friendly was asking for feedback by a lady called Leanne

Cons: Not good customer service - experience at pick up Car is in poor shape and dirty Didn’t feel safe driving it It has a wheel alignment issue Tyre squeal while doing round about at 40km/h The driver right hand side front tyre has barely any grooves left - make the car not road worthy Not enough pressure in tyres No water in Windscreen water tank

Australia
Toyota Yaris
January 6, 2021

Pros: Fast effective, comfortable & clean vehicle with upgrade.

Cons: Contact numbers & Cairns desk moved to domestic, though advertised everywhere as at international terminal.

Australia
Toyota Yaris
December 15, 2020

Pros: friendly and quick

Australia
Toyota Yaris
November 27, 2020

Pros: Excellant faster and better than others

Cons: nothing

Australia
Subaru Forester
October 7, 2020

Pros: Very helpful and efficient at the desk

Australia
Kia Carnival
September 24, 2020

Pros: The customer service was perfect. So quick and efficient and car return was even quicker. The vehicle was nice, neat and comfy with no hassle. We had a smooth trip :)

Cons: all good :)

Australia
Mitsubishi Outlander
September 3, 2020

Cons: Car could have been cleaned. the main part of the car wasnt to bad but the rear seats had mud and other stains on seats

Australia
Toyota Highlander
January 1, 2020

Pros: Too many ants 🐜 in the car. Not clean.

Cons: The deposit hasn't been refunded.

Australia
KIA Cerato
March 24, 2019

Pros: Excellent

Cons: nil

United States of America (USA)
Subaru Forester
August 14, 2018

Pros: ease of drop off

Cons: signs were not very well posted

United States of America (USA)
Hyundai i20
August 19, 2017

Pros: Prompt, friendly, professional, informative.

Cons: All great.

Most Popular Car Rental Deals

Cairns Airport Car Rental
Economy
MG 3 or similar
MG 3
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Alamo
$39.57 / per day
Cairns Airport Car Rental
Compact
Toyota Yaris or similar
Toyota Yaris
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Alamo
$40.21 / per day
Cairns Airport Car Rental
Intermediate
Hyundai i30 or similar
Hyundai i30
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Alamo
$44.24 / per day
Cairns Airport Car Rental
Intermediate SUV
MG HS or similar
MG HS
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Alamo
$46.63 / per day
Cairns Airport Car Rental
Standard
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Alamo
$48.27 / per day
Cairns Airport Car Rental
Full-size
Toyota Camry or similar
Toyota Camry
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Alamo
$61.22 / per day
Cairns Airport Car Rental
Premium Van
Kia Carnival or similar
Kia Carnival
  • 8
  • 3
  • 5
  • A/C
  • Auto.
Alamo
$344.87 / per day
The above prices are only approximate and were last updated at 20:45 on 2023-05-29. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 3165.00), Roadside Assistance (in the country of pick-up), Third Party Liability, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
For certain car groups, minimal rental age is 25 years.
Minimum rental age is 30 years for car group Luxury, Premium, Fullsize, SUVs. A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, booking voucher. Renters from the following country(ies): Australia must provide the following documents: passport, credit card, valid driver license, booking voucher, proof of home address (e.g. Utility bill) in order to collect the car.
Deposit and deductible policy
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.

Cash, Cheques, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
It is forbidden to cross country borders.
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.


All extras are available at the rental counter. Prices vary, depending on the rental period.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.

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