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Alamo at Cairns Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: no service is usually with me if all is clear
Cons: I had to guess at the return process
Pros: Good information, straight to the point. Quick and efficient.
Cons: Didn't get the model or make of car that we reserved.
Pros: Fast and friendly
Cons: They forgot to tell us that the car was electric !
Pros: The person at the desk was polite
Cons: There was a note at the desk when I arrived that said "back in 10" but waited 20 mins and I was not the first in line so waisted 30 mins
Pros: Great price, suitable size car. Customer service in the end was nice and the lady on duty kindly helped install the car seats
Cons: We ordered car seats and only found out on pickup they weren’t installed. The last thing I want to do is install seats myself with 3 young kids and was not told they would not be installed. The car kept displaying change engine oil notification the whole trip
Pros: Helpful & friendly staff
Cons: None Car needed an oil change and no water in the windscreen wipers.
Pros: Easy to deal with, friendly and informative.
Cons: No choccies or champers !!! ❤️😉
Pros: Nothing. I have been charged extra and discovery cars support team also wasn’t much of a help.
Cons: Charing me extra and no customer service.
Pros: The initial car had faulty headlight/blinker but was replaced quickly, with an upgrade, and fuel discount to compensate!
Cons: the initial car had a faulty headlight & blinker.
Pros: IT WAS VERY EASY FROM PICKING UP THE CAR ALL PAPER WORK WAS DONE BEFORE I GOT THERE
Pros: The cost and condition of the car
Cons: Unfortunately, our flight changed and we arrived 2 hours earlier. Alamo couldn't accomodate us by picking up the car earlier unless we pay another several hundred dollars. We chose to wait instead.
Pros: Easy to deal with, quick pick up and drop off.
Pros: The guy we picked the car up from was very helpful and efficient
Pros: Compared to a previous rental with Alamo it was like being with a different company.
Pros: The staff I dealt with at Alamo were both professional and friendly. They went out of their way to accommodate me and I could not be happier with the whole service from beginning to end. I would definitely recommend this company at Cairns airport. Great customer service is a rare treat in Australia and I was not disappointed!
Pros: Was exceptional- at first we had our doubts that we were even going to get a car - but it was super easy; super friendly and exceeded my expectations.
Cons: Very prompt and friendly; Easiest process ever to return cars @ Cairns airport.
Pros: The entertainment system of the first vehicle offered did not operate. Valuable time was lost working this out and when this was brought up to the representative, it was a known issue. We then had to wait for another vehicle to be found
Pros: Wonderful service at desk.
Pros: Great customer service at Cairns Airport and with rep who served me and extended my rental.
Cons: Still waiting for the email to say I returned the car back to the city.
Pros: Quick & efficient, pre pick up made easy
Pros: We were upgraded and that is nice. We had an Outlander. It was basic but comfortable, roomy and easy to drive.
Pros: Friendly. Efficient
Pros: Easy to deal with. Good clean car
Pros: Great car, good price and easy to pickup and drop off.
Pros: We had a complimentary additional driver added which saved us $70.
Cons: Would have liked the baby seat to have been fitted.
Pros: but to alamo credit they through in the car seat seeing the car was filthy
Cons: car was filthy when picked up
Pros: The desk was so easy to get to. The process was very quick.
Pros: Great friendly helpful staff members
Pros: Very courteous and friendly
Cons: The very high excess fee and having to pay it first over $5000, before claim is assessed and paid back. Means an outlay of $5000.
Pros: The car we had originally booked had some issues with the bluetooth / touch screen in the car not working (Mitsubishi ASX). We notified the front desk and they gave us an upgrade. Very much appreciated
Pros: The service was excellent.
Cons: Everything was great, no problems at all.
Pros: Quick service
Cons: We booked a smaller car but there where none available
Pros: It was easy to find, it was near the car pick-up and drop off, staff was good.
Pros: Easy in every sense
Pros: Friendly customer service
Pros: Very friendly and helpful
Pros: Good value, affordable and friendly service
Pros: Car was ready and available. Very easy and great price.
Cons: They send you internet check in details that cant be accessed because the detail relate to America. Ie State, license number. Very hard to contact by phone.
Pros: Approachable and very helpful
Pros: ease of booking and customer service
Pros: Easy and friendly to deal with
Cons: Tried to extend via their given Cairns Airport phone number as our plane was canceled and we had to reschedule for an extra 2 days, could not get through, despite leaving my phone number. Hence I didn't extend and just used taxis.
Pros: Relaxed & easy to find. Staff friendly
Pros: Alamo provided good service. Discover cars policies and service - very bad.
Cons: Alamo did not haved flexibility about rental policies. Discover cars cancelled my booking unjustly. In the end after 12 hours after discover cars I was tald I can have thd booked car.
Pros: Friendly and very efficient once I found the location
Cons: Difficult to find and all the information I received said the international terminal which was totally closed down and deserted at Cairns airport. I tried telephoning the number I found on the internet and there was no answer
Pros: Great car, easy simple pick up and drop off, friendly customer service.
Pros: Easy to find at the airport, the car was in great condition, easy to drop off on return to airport, and as my flight was delayed by a day, so I had the car fro a day less, they reduced the agreed price which was great
Pros: Quick and easy
Pros: Easy, pick up. And upgraded car.
Cons: The car had damage on the left side, we took photos.
Pros: It was only at the end when we returned the car we were spoken to in a friendly was asking for feedback by a lady called Leanne
Cons: Not good customer service - experience at pick up Car is in poor shape and dirty Didn’t feel safe driving it It has a wheel alignment issue Tyre squeal while doing round about at 40km/h The driver right hand side front tyre has barely any grooves left - make the car not road worthy Not enough pressure in tyres No water in Windscreen water tank
Pros: Fast effective, comfortable & clean vehicle with upgrade.
Cons: Contact numbers & Cairns desk moved to domestic, though advertised everywhere as at international terminal.
Pros: friendly and quick
Pros: Excellant faster and better than others
Pros: Very helpful and efficient at the desk
Pros: The customer service was perfect. So quick and efficient and car return was even quicker. The vehicle was nice, neat and comfy with no hassle. We had a smooth trip :)
Cons: all good :)
Cons: Car could have been cleaned. the main part of the car wasnt to bad but the rear seats had mud and other stains on seats
Pros: Too many ants 🐜 in the car. Not clean.
Cons: The deposit hasn't been refunded.
Pros: ease of drop off
Cons: signs were not very well posted
Pros: Prompt, friendly, professional, informative.
Cons: All great.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For certain car groups, minimal rental age is 25 years.
Minimum rental age is 30 years for car group Luxury, Premium, Fullsize, SUVs. A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, booking voucher. Renters from the following country(ies): Australia must provide the following documents: passport, credit card, valid driver license, booking voucher, proof of home address (e.g. Utility bill) in order to collect the car.
A deposit will be blocked on the customer's credit card until the end of the rental period.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
Cash, Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.