Alamo at Cairns Airport

Pros: If it wasn't for Todd we would have been given a car that did not fit our luggage in and told it was not their problem but when I argued the point with him he then did his best to help us as we had a 6mth old baby and 3 elderly people as well as myself and partner they claimed you did not give them any information on the booking request which I find hard to believe as the Infant seat we paid for was in the car

Cons: Car’s signal and windshield wipers are opposite side what I used to.So I had a hard time cause of it.And the wiper didn’t clear the screen .I had a hard time with it too.Luckily it was sunny .Just last day (rainy) and morning I struggled with it.

Pros: Staff

Cons: Could not fault any of it

Pros: Efficient and quick

Cons: Nothing

Pros: The gentleman that served us was extremely polite and was doing his best to work through the line.

Cons: You pay a premium for having the luxury of picking up your rental car from the airport (rather than a shuttle bus to their nearby office) but if you are standing in line for 20-30 minutes and then your car isn't ready for you... you question your decision. Next time might give Right Price Rentals a go... if may be quicker and cheaper.

Pros: Lovely girl ,quick and easy

Cons: Alamo was fantastic,no complaints

Pros: Fast check in

Cons: Get a much smaller car as compared to our booked one. When asked for a similar car or a bigger one with extra cost, was told not available. Very disappointed.

Pros: Good

Cons: When we arrived at the counter, there is no staff there, except the waiting time was a little longer, everything is fine.

Pros: They provided a great car

Pros: Nothing

Cons: Given a small hatch with a restricted boot. Staff unwilling to help nor hold the boot insert which restricted storage.

Pros: Great customer service

Cons: Nothing

Pros: no service is usually with me if all is clear

Cons: I had to guess at the return process

Pros: Good information, straight to the point. Quick and efficient.

Cons: Didn't get the model or make of car that we reserved.

Pros: Fast and friendly

Cons: They forgot to tell us that the car was electric !

Pros: The person at the desk was polite

Cons: There was a note at the desk when I arrived that said "back in 10" but waited 20 mins and I was not the first in line so waisted 30 mins

Pros: Great price, suitable size car. Customer service in the end was nice and the lady on duty kindly helped install the car seats

Cons: We ordered car seats and only found out on pickup they weren’t installed. The last thing I want to do is install seats myself with 3 young kids and was not told they would not be installed. The car kept displaying change engine oil notification the whole trip

Pros: Helpful & friendly staff

Cons: None Car needed an oil change and no water in the windscreen wipers.

Pros: Easy to deal with, friendly and informative.

Pros: Friendly,

Cons: No choccies or champers !!! ❤️😉

Pros: Nothing. I have been charged extra and discovery cars support team also wasn’t much of a help.

Cons: Charing me extra and no customer service.

Pros: The initial car had faulty headlight/blinker but was replaced quickly, with an upgrade, and fuel discount to compensate!

Cons: the initial car had a faulty headlight & blinker.

Pros: IT WAS VERY EASY FROM PICKING UP THE CAR ALL PAPER WORK WAS DONE BEFORE I GOT THERE

Cons: Nothing

Pros: The cost and condition of the car

Cons: Unfortunately, our flight changed and we arrived 2 hours earlier. Alamo couldn't accomodate us by picking up the car earlier unless we pay another several hundred dollars. We chose to wait instead.

Pros: Easy to deal with, quick pick up and drop off.

Cons: Nothing

Pros: The guy we picked the car up from was very helpful and efficient

Pros: Compared to a previous rental with Alamo it was like being with a different company.

Pros: The staff I dealt with at Alamo were both professional and friendly. They went out of their way to accommodate me and I could not be happier with the whole service from beginning to end. I would definitely recommend this company at Cairns airport. Great customer service is a rare treat in Australia and I was not disappointed!

Pros: Was exceptional- at first we had our doubts that we were even going to get a car - but it was super easy; super friendly and exceeded my expectations.

Cons: Very prompt and friendly; Easiest process ever to return cars @ Cairns airport.

Pros: The entertainment system of the first vehicle offered did not operate. Valuable time was lost working this out and when this was brought up to the representative, it was a known issue. We then had to wait for another vehicle to be found

Pros: Wonderful service at desk.

Pros: Great customer service at Cairns Airport and with rep who served me and extended my rental.

Cons: Still waiting for the email to say I returned the car back to the city.

Pros: Quick & efficient, pre pick up made easy

Pros: We were upgraded and that is nice. We had an Outlander. It was basic but comfortable, roomy and easy to drive.

Cons: Nothing

Pros: Friendly. Efficient

Pros: Easy to deal with. Good clean car

Cons: Nothing

Pros: Great car, good price and easy to pickup and drop off.

Pros: We had a complimentary additional driver added which saved us $70.

Cons: Would have liked the baby seat to have been fitted.

Pros: but to alamo credit they through in the car seat seeing the car was filthy

Cons: car was filthy when picked up

Pros: The desk was so easy to get to. The process was very quick.

Pros: Great friendly helpful staff members

Pros: Very courteous and friendly

Cons: The very high excess fee and having to pay it first over $5000, before claim is assessed and paid back. Means an outlay of $5000.

Pros: The car we had originally booked had some issues with the bluetooth / touch screen in the car not working (Mitsubishi ASX). We notified the front desk and they gave us an upgrade. Very much appreciated

Pros: The service was excellent.

Cons: Everything was great, no problems at all.

Pros: Quick service

Cons: We booked a smaller car but there where none available

Pros: It was easy to find, it was near the car pick-up and drop off, staff was good.

Cons: Nothing

Pros: Easy in every sense

Pros: Friendly customer service

Pros: Very friendly and helpful

Pros: Good value, affordable and friendly service

Cons: Nothing.

Pros: Car was ready and available. Very easy and great price.

Cons: They send you internet check in details that cant be accessed because the detail relate to America. Ie State, license number. Very hard to contact by phone.

Pros: Approachable and very helpful

Cons: Nothing

Pros: ease of booking and customer service

Pros: Easy and friendly to deal with

Cons: Tried to extend via their given Cairns Airport phone number as our plane was canceled and we had to reschedule for an extra 2 days, could not get through, despite leaving my phone number. Hence I didn't extend and just used taxis.

Pros: Relaxed & easy to find. Staff friendly

Cons: Nothing

Pros: Alamo provided good service. Discover cars policies and service - very bad.

Cons: Alamo did not haved flexibility about rental policies. Discover cars cancelled my booking unjustly. In the end after 12 hours after discover cars I was tald I can have thd booked car.

Pros: Friendly and very efficient once I found the location

Cons: Difficult to find and all the information I received said the international terminal which was totally closed down and deserted at Cairns airport. I tried telephoning the number I found on the internet and there was no answer

Pros: Great car, easy simple pick up and drop off, friendly customer service.

Pros: Easy to find at the airport, the car was in great condition, easy to drop off on return to airport, and as my flight was delayed by a day, so I had the car fro a day less, they reduced the agreed price which was great

Pros: Quick and easy

Cons: Na

Pros: Easy, pick up. And upgraded car.

Cons: The car had damage on the left side, we took photos.

Pros: It was only at the end when we returned the car we were spoken to in a friendly was asking for feedback by a lady called Leanne

Cons: Not good customer service - experience at pick up Car is in poor shape and dirty Didn’t feel safe driving it It has a wheel alignment issue Tyre squeal while doing round about at 40km/h The driver right hand side front tyre has barely any grooves left - make the car not road worthy Not enough pressure in tyres No water in Windscreen water tank

Pros: Fast effective, comfortable & clean vehicle with upgrade.

Cons: Contact numbers & Cairns desk moved to domestic, though advertised everywhere as at international terminal.

Pros: friendly and quick

Pros: Excellant faster and better than others

Cons: nothing

Pros: Very helpful and efficient at the desk

Pros: The customer service was perfect. So quick and efficient and car return was even quicker. The vehicle was nice, neat and comfy with no hassle. We had a smooth trip :)

Cons: all good :)

Cons: Car could have been cleaned. the main part of the car wasnt to bad but the rear seats had mud and other stains on seats

Pros: Too many ants 🐜 in the car. Not clean.

Cons: The deposit hasn't been refunded.

Pros: Excellent

Cons: nil

Pros: ease of drop off

Cons: signs were not very well posted

Pros: Prompt, friendly, professional, informative.

Cons: All great.