Alamo at Cairns Airport

Pros: Once we did get served the pick-up and drop-off were fine.

Cons: Only one person at the counter which resulted in almost a 30minute wait, til a second person arrived.

Cons: Waited too long at counter. They took far too long with each customer.

Pros: Staff were incredibly friendly and quick to find a solution to not having my booking / car

Cons: Didn’t have my booking / any large cars in stock

Pros: Price, efficiency of the employees

Pros: All requirements very clear

Cons: No problems at all

Pros: There was a bad smell in the car, smelled like body odour. The first car that was given to me had the worn out brakes.

Pros: Cost and easy to deal with

Cons: Nothing

Pros: Check-in had been completed online so there was not much to do. Our return flight had been cancelled and pushed back a day. It was very easy to arrange the extension.

Cons: Everything was good.

Pros: Vehicle was very clean and well presented

Cons: The pick up period of over an hour was ridiculous. For the reason alone, we will be using another service in the future.

Cons: car wasnt available on arrival for me or 3 other families, despite booking pickup time and advising flight number. Had to catch an uber to make a meeting and come back to pick up later. Car got a flat battery on second day after driving it for 20min.

Pros: Next time book directly . Never use discover car anymore

Pros: Easy to find and agents were lovely. Took some time to pick up but nothing longer than expected. Good value car!

Cons: I didnt realise I had to install the car seat myself. I’m sure this is in the contract print but wasn’t made obvious by third party hirer.

Pros: Prompt and friendly

Pros: Representative was thorough and explained all that was required.

Cons: I actually wanted a Skoda but was provided with a a MG. The car lacked power when driving up slight hills.

Pros: Good efficient service

Cons: Nothing in particular

Cons: Really hard to get in contact with Alamo or discover cars to extend rental after flights were cancelled no one ever got back to us or answered our phone calls.

Pros: If it wasn't for Todd we would have been given a car that did not fit our luggage in and told it was not their problem but when I argued the point with him he then did his best to help us as we had a 6mth old baby and 3 elderly people as well as myself and partner they claimed you did not give them any information on the booking request which I find hard to believe as the Infant seat we paid for was in the car

Cons: Car’s signal and windshield wipers are opposite side what I used to.So I had a hard time cause of it.And the wiper didn’t clear the screen .I had a hard time with it too.Luckily it was sunny .Just last day (rainy) and morning I struggled with it.

Pros: Staff

Cons: Could not fault any of it

Pros: Efficient and quick

Cons: Nothing

Pros: The gentleman that served us was extremely polite and was doing his best to work through the line.

Cons: You pay a premium for having the luxury of picking up your rental car from the airport (rather than a shuttle bus to their nearby office) but if you are standing in line for 20-30 minutes and then your car isn't ready for you... you question your decision. Next time might give Right Price Rentals a go... if may be quicker and cheaper.

Pros: Lovely girl ,quick and easy

Cons: Alamo was fantastic,no complaints

Pros: Fast check in

Cons: Get a much smaller car as compared to our booked one. When asked for a similar car or a bigger one with extra cost, was told not available. Very disappointed.

Pros: Good

Cons: When we arrived at the counter, there is no staff there, except the waiting time was a little longer, everything is fine.

Pros: They provided a great car

Pros: Nothing

Cons: Given a small hatch with a restricted boot. Staff unwilling to help nor hold the boot insert which restricted storage.

Pros: Great customer service

Cons: Nothing

Pros: no service is usually with me if all is clear

Cons: I had to guess at the return process

Pros: Good information, straight to the point. Quick and efficient.

Cons: Didn't get the model or make of car that we reserved.

Pros: Fast and friendly

Cons: They forgot to tell us that the car was electric !

Pros: The person at the desk was polite

Cons: There was a note at the desk when I arrived that said "back in 10" but waited 20 mins and I was not the first in line so waisted 30 mins

Pros: Great price, suitable size car. Customer service in the end was nice and the lady on duty kindly helped install the car seats

Cons: We ordered car seats and only found out on pickup they weren’t installed. The last thing I want to do is install seats myself with 3 young kids and was not told they would not be installed. The car kept displaying change engine oil notification the whole trip

Pros: Helpful & friendly staff

Cons: None Car needed an oil change and no water in the windscreen wipers.

Pros: Easy to deal with, friendly and informative.

Pros: Friendly,

Cons: No choccies or champers !!! ❤️😉

Pros: Nothing. I have been charged extra and discovery cars support team also wasn’t much of a help.

Cons: Charing me extra and no customer service.

Pros: The initial car had faulty headlight/blinker but was replaced quickly, with an upgrade, and fuel discount to compensate!

Cons: the initial car had a faulty headlight & blinker.

Pros: IT WAS VERY EASY FROM PICKING UP THE CAR ALL PAPER WORK WAS DONE BEFORE I GOT THERE

Cons: Nothing

Pros: The cost and condition of the car

Cons: Unfortunately, our flight changed and we arrived 2 hours earlier. Alamo couldn't accomodate us by picking up the car earlier unless we pay another several hundred dollars. We chose to wait instead.

Pros: Easy to deal with, quick pick up and drop off.

Cons: Nothing

Pros: The guy we picked the car up from was very helpful and efficient

Pros: Compared to a previous rental with Alamo it was like being with a different company.

Pros: The staff I dealt with at Alamo were both professional and friendly. They went out of their way to accommodate me and I could not be happier with the whole service from beginning to end. I would definitely recommend this company at Cairns airport. Great customer service is a rare treat in Australia and I was not disappointed!

Pros: Was exceptional- at first we had our doubts that we were even going to get a car - but it was super easy; super friendly and exceeded my expectations.

Cons: Very prompt and friendly; Easiest process ever to return cars @ Cairns airport.

Pros: The entertainment system of the first vehicle offered did not operate. Valuable time was lost working this out and when this was brought up to the representative, it was a known issue. We then had to wait for another vehicle to be found

Pros: Wonderful service at desk.

Pros: Great customer service at Cairns Airport and with rep who served me and extended my rental.

Cons: Still waiting for the email to say I returned the car back to the city.

Pros: Quick & efficient, pre pick up made easy

Pros: We were upgraded and that is nice. We had an Outlander. It was basic but comfortable, roomy and easy to drive.

Cons: Nothing

Pros: Friendly. Efficient

Pros: Easy to deal with. Good clean car

Cons: Nothing

Pros: Great car, good price and easy to pickup and drop off.

Pros: We had a complimentary additional driver added which saved us $70.

Cons: Would have liked the baby seat to have been fitted.

Pros: but to alamo credit they through in the car seat seeing the car was filthy

Cons: car was filthy when picked up

Pros: The desk was so easy to get to. The process was very quick.

Pros: Great friendly helpful staff members

Pros: Very courteous and friendly

Cons: The very high excess fee and having to pay it first over $5000, before claim is assessed and paid back. Means an outlay of $5000.

Pros: The car we had originally booked had some issues with the bluetooth / touch screen in the car not working (Mitsubishi ASX). We notified the front desk and they gave us an upgrade. Very much appreciated

Pros: The service was excellent.

Cons: Everything was great, no problems at all.

Pros: Quick service

Cons: We booked a smaller car but there where none available

Pros: It was easy to find, it was near the car pick-up and drop off, staff was good.

Cons: Nothing

Pros: Easy in every sense

Pros: Friendly customer service

Pros: Very friendly and helpful

Pros: Good value, affordable and friendly service

Cons: Nothing.

Pros: Car was ready and available. Very easy and great price.

Cons: They send you internet check in details that cant be accessed because the detail relate to America. Ie State, license number. Very hard to contact by phone.

Pros: Approachable and very helpful

Cons: Nothing

Pros: ease of booking and customer service

Pros: Easy and friendly to deal with

Cons: Tried to extend via their given Cairns Airport phone number as our plane was canceled and we had to reschedule for an extra 2 days, could not get through, despite leaving my phone number. Hence I didn't extend and just used taxis.

Pros: Relaxed & easy to find. Staff friendly

Cons: Nothing

Pros: Alamo provided good service. Discover cars policies and service - very bad.

Cons: Alamo did not haved flexibility about rental policies. Discover cars cancelled my booking unjustly. In the end after 12 hours after discover cars I was tald I can have thd booked car.

Pros: Friendly and very efficient once I found the location

Cons: Difficult to find and all the information I received said the international terminal which was totally closed down and deserted at Cairns airport. I tried telephoning the number I found on the internet and there was no answer

Pros: Great car, easy simple pick up and drop off, friendly customer service.

Pros: Easy to find at the airport, the car was in great condition, easy to drop off on return to airport, and as my flight was delayed by a day, so I had the car fro a day less, they reduced the agreed price which was great

Pros: Quick and easy

Cons: Na

Pros: Easy, pick up. And upgraded car.

Cons: The car had damage on the left side, we took photos.

Pros: It was only at the end when we returned the car we were spoken to in a friendly was asking for feedback by a lady called Leanne

Cons: Not good customer service - experience at pick up Car is in poor shape and dirty Didn’t feel safe driving it It has a wheel alignment issue Tyre squeal while doing round about at 40km/h The driver right hand side front tyre has barely any grooves left - make the car not road worthy Not enough pressure in tyres No water in Windscreen water tank

Pros: Fast effective, comfortable & clean vehicle with upgrade.

Cons: Contact numbers & Cairns desk moved to domestic, though advertised everywhere as at international terminal.

Pros: friendly and quick

Pros: Excellant faster and better than others

Cons: nothing

Pros: Very helpful and efficient at the desk

Pros: The customer service was perfect. So quick and efficient and car return was even quicker. The vehicle was nice, neat and comfy with no hassle. We had a smooth trip :)

Cons: all good :)

Cons: Car could have been cleaned. the main part of the car wasnt to bad but the rear seats had mud and other stains on seats

Pros: Too many ants 🐜 in the car. Not clean.

Cons: The deposit hasn't been refunded.

Pros: Excellent

Cons: nil

Pros: ease of drop off

Cons: signs were not very well posted

Pros: Prompt, friendly, professional, informative.

Cons: All great.