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EastCoast Car Rentals at Cairns Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Exceptional car's conditions and choices.
Cons: I was asked to wait 40mins for airport shuttle drop off with my family. Explained our situation on getting delayed with the check-in times to catch the flight. The driver dropped off at the domestic line and we all were made to walk till the international departure with our luggages which is 750mts away. The driver could have asked us is there any one getting down on international departures.
Pros: We have hired many rental cars in the past and this was by far the most impressive service we have received . Fast pick up and drop off , very clear instructions . Uncomplicated and hassle free . Thank you for making this so easy for us
Pros: Easy to find, good service, very nice car, very easy process to pick up and drop off. Bill was finalized almost immediately.
Cons: I had to take transportation to and from the airport
Pros: Quick pick up from Airport.
Cons: We booked a Suzuki Bleno but received a much smaller MG with a ridiculously small boot. Their website advertises airport pickup and drop-off, which is completely false; their location is off-airport. We had to take an Uber to the airport, a stressful experience that almost resulted in a missed flight. To add insult to injury, they charged us a hefty fuel surcharge because we were rushing to catch our Uber and didn't have time to fill up the tank. I would not recommend this rental company.
Pros: staff
Cons: car broke down
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
If renter travels through a toll collection point, the renter’s credit card will be charged for the toll and an administration fee of 1.85 AUD per cross.
The cost for additional mileage (mileage extension) depends on the vehicle type.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers who have held their driver license for less than 2 years will have to buy the following insurance: Loss Damage Waiver (LDW).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
A local renter is defined as a renter who lives within 150 km of the pickup location and who is not flying into town with a return ticket. Due to an increased theft risk, all domestic renters must provide the following additional documents: proof of home address (e.g. Utility bill), Australian Provisional Licence.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, passport hard copy (in case IDP is used).
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
An administrative charge of 2.2 % will apply for payments made using the following credit card(s): American Express.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Moving the car from one island to another is forbidden.
Crossing country borders is forbidden to the following territories: Tasmania, Western Australia, Northern Australia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Driving vehicles to snowy areas is not allowed.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
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