Simba Car Hire at Cairns Airport

Pros: Helpful airport transfer, exceptional value and great car and people.

Cons: Nothing

Pros: Staff were polite, friendly and efficient.

Pros: Friendliest car rental person I have ever interacted with.

Pros: The car was in good condition and was a hybrid which kept fuel costs low.

Cons: It took an hour to finalise paperwork for pick up. Not fun after traveling all day with 2 young children.

Cons: I thought the driver could’ve helped put the bags in the shuttle bus. My husband has an invisible disability and really struggled with the height of the suitcase lift. The driver helped no one. He did help remove them at the station

Pros: Easy to book

Pros: Great service

Cons: The directions given to the pick up point at the international terminal

Pros: Gaby on the phone prior to the rental was amazing; friendly and going the extra to be helpful. Staff at Cairns were very friendly and helpful, one of the quickest pickup and dropoff that I have experienced

Cons: Airport shuttle dropped us at domestic terminal when needing international. was not asked at any point.

Pros: the lady who dealt with our hire was friendly and efficient and sent 20 photos of the car

Cons: All good including shuttle to airport on leaving

Pros: it was super new and fun to drive

Cons: I had to give the car back (lol)

Pros: Car was very clean, agents were friendly. Car was a newer vehicle and worked with no problems. It was a trouble-free experience!

Pros: easy, no stress, no pushing all the kinds of insurance

Cons: I would improve the speed in the drop-off

Pros: The pick up and drop off service was great

Cons: When booking in on line the Simba pick up van should go in order of booking in and not just picking up any one that pushes in.. using names to pick up in order would be a better idea

Pros: All good

Cons: Nothing

Pros: The car pick up was very small and very quick

Cons: The car drop off was not very smooth as when I reached at 12:30 pm there were six customers and they were only two staff members. I was in a rush as I have to catch my flight very soon and there was no one who was who can attend me at Simba travels. I literally had to throw my keys to one of the Car attendant and requested if I can get a drop off to the airport. I had to wait for the shuttle to come back and then finally I booked my own Uber from Simba travels.

Pros: quick pick up from airport, no queues.

Cons: having to go through the whole registration information again after checking in online prior to arriving.

Pros: Does what it says

Cons: Annoying having to outside of airport via bus to pick up car

Pros: clean car

Cons: very slow service, long wait at the pickup, we waited for the agent 30+ min at the drop off. We had to request for documents to be sent, even though Simba agent promised to send them as soon as possible. Definitely we will avoid Simba Car Hire in the future.

Pros: Great friendly service, good almost brand new van to hire. No issues at all.

Cons: A little long in dropping off and getting shuttle back to Airport.

Pros: Very efficient and no delays

Pros: Very friendly and helpful

Cons: Nothing really, I guess the location in Cairns is slightly tricky to get to if you coming from the south because the main road.

Pros: Such a quick service both pick-up and drop-off

Cons: Nil

Pros: Good service

Cons: Hard to make phone contact Not available etc

Pros: The transfer to the Simba car hire location is easy and quick. The pick up and drop off was a breeze and a very good experience.

Pros: Easy service First car had a problem but was replaced with a new with no fuss

Pros: the quality of the service. Very clear details in oral form and explanations about the function of the car. Speed pick up. everything perfect

Pros: Friendly drivers of the pick up mini bus.

Cons: Nobody available to check vehicle on return, we had to wait until the 2 agents had finished serving customers who were collecting vehicles before they could deal with us. Then the van to take us to the airport wasn't there. The whole process took 30 minutes and when you have a flight to catch this is stress that you don't want. On future visits to Cairns, I'd only use an on airport provider.

Pros: nice and easy！

Cons: friendly staff！ i will come back to you again！

Pros: Was pleasantly surprised and the car was amazing

Cons: Nothing

Pros: Everything, would definitely use Simba again!

Cons: Nothing, well priced, great service, wouldn’t expect any more!

Pros: Staff were friendly and helpful. Pick up and drop off were easy

Cons: The first car we were offered needed an oil change we had it for 9 weeks so felt this was unacceptable. The second car was a good car very efficient and comfortable however in week 8 I had a puncture and when I took the car to have a new tyre installed I was told the tyres were bald and illegal. The next car I was offered needed a service.

Pros: Simba was an excellent car provider, the staff were excellent, and the car was pristine. No issues whatsoever, and would most certainly use them again

Pros: Everything went smooth. From pick up to drop off. Unfortunately the first car they gave us, the Air Conditioner was not working. The next day we back to get another vehicle, they were great. They didn’t have a car that was equal to what we rented so the manager put us in an SUB which was fabulous.

Cons: All was good with the exception of the telephone number they provide us to call when we arrive at the airport doesn’t work. They did not have a toll free number or a number that would work for us Canadians. Thankfully my son lives in AU so he had to call for us for us to get picked up. He

Pros: Prompt collection and return to airport. Friendly staff with a personal touch.

Cons: Nothing

Cons: When you arrive at the airport and phone for the courtesy car it never arrived, and after 40 min I phoned Simba and used option 4 and spoke to the office staff who told me they never got my original message, even though I had message confirmation that the driver was leaving to pick us up.

Pros: Fantastic

Cons: Extremely easy

Pros: Simple and easy to deal with.

Pros: Easy to collect the car, and car was clean. Good location.

Cons: I did not enjoy driving the car provided. I had an incident and had difficulty explaining it to staff over the phone.

Pros: Simba were efficient, friendly and were very easy to deal with

Cons: Nothing

Pros: The pick up was slow, the operator was by himself and had 4 customers waiting. It took about an hour to collect a vehicle that we had already done a fast check-in for.

Cons: Slow pick up

Pros: Quick, easy, friendly, good car.

Pros: Speeding service

Cons: Can’t get a shuttle bus early in the morning

Cons: Cost could have been cheaper. 3rd party insurance needs to be integrated with the leasing company to avoid having to manually pay in tye event of a damage and then claim back.

Pros: The availability of toilets and the wait area outside

Cons: As detailed above - feel we were misrepresented and will be taking the matter further in our return to Perth.

Pros: Friendly people, prompt and helpful service, particularly with shuttle service to and from the airport.

Pros: See above

Cons: The vehicle, a Haval Jolion, considered 'similar' to the advertised Mitsubishi ASX, except the latter would have been better The most annoying car to drive I (& passengers) can recall, with its constant 'beeping' & warnings, for no good reason. Suggest Simba examine the car's electronics & disable those silly, annoying features that can so distract a driver

Pros: Friendly, helpful staff. Great communication.

Cons: Nothing - service was excellent.

Pros: Helpful ans friendly

Pros: Quick and easy rental Car in good condition Close to the airport

Pros: As above

Cons: Drop off was slightly delayed as the driver couldn't fit us in despite us calling ahead to advise of our arrival time, but the Team put us on another Van about 15 minutes later thank you

Pros: Simply and fast

Cons: Nothing

Pros: Car was clean and staff was helpful

Cons: Charged more for equivalent car provided to me (Hyundai i30 instead of MG5)

Pros: Very efficient, professional supplier.

Pros: Very nice ,friendly and helpful staff.

Pros: Transfer service & car model & car cleanliness is good.

Pros: Prompt & courteous staff that knew how to treat a customer.

Cons: as previously stated.

Pros: Only issue we had was that the CarPlay kept playing up

Cons: Service was amazing and so efficient.

Pros: So friendly and helpful.

Cons: N/A

Pros: Late model clean car

Pros: Customer service was great. Friendly and efficient

Cons: Nothing to dislike

Pros: Easy, efficient staff

Pros: Good car, good value

Cons: Vague instructions as to where to find courtesy bus, and rather slow collection

Pros: Very professional. Like doing business with Simba.

Pros: Good customer service at reasonable price

Cons: Child seat was not good, we went next day and replaced it.

Pros: Good customer service at reasonable price

Pros: Easy pick up, good communication and very friendly but not pushy staff

Pros: Simba was lovely. Just the insurance double dipping. Not good.

Cons: As above

Pros: The lady agent was excellent. I wished I could remember her name.

Pros: Exceptionally courteous staff.

Cons: No complaints at all

Pros: Pick and drop off to/from airport was quick and simple. Great price, and the car was great.

Cons: I didn't have any problems with them.

Pros: Friendly staff. Good service

Pros: Pick-up and drop-off from Airport are very useful!

Pros: Everything was good.

Pros: Excellent service from the guys at simba quick pick up from airport and great driver very friendly great service from Bridget in the office she explained everything very well,the car was very clean and in good condition easy drop off and quick return to airport very good value for money

Cons: Nothing

Pros: The car was in great condition, staff was very friendly, professional and welcoming. The refund of the bond was very fast after we gave the car back.

Pros: Overall a smooth and relaxed experience

Pros: Very quick and thorough

Cons: Nothing

Pros: Nothing

Cons: I was told that Discover would charge deductible on the car insurance claims so I was forced to buy coverage from Simba in addition to Discover. It resulted in a loss of $200. I would not recommend Discover or Simba to anyone.

Cons: They push very hard for extra insurance - even though I told them I had full excess cover and brought the documentation with me-they clearly want to make money on this which I understand but the alarmist approach is excessive and inappropriate. That needs to stop. I wouldn’t hire from them again for that reason. Not acceptable-scares you before you even get into a car -and I’m driving 30 years and never had an accident-felt like telling them to stuff their car..

Pros: Quick and easy pick up and drop off. Polite staff and car was clean and great to drive

Cons: We were told that our full insurance wasn't full cover, even though we had purchased this from discovery cars. This was frustrating and left us worried that we didn't have adequate cover for our holiday

Pros: Very polite and well presented

Cons: Not taking my concerns about the malfunctioning light seriously

Pros: Lovely friendly staff. Very efficient collection and drop off. Car was spotless.

Cons: Nothing

Pros: Nothing

Cons: No email confirmation email to say which car rental company the car was from, resulting in me loosing my deposit.

Pros: Shuttle bus driver waited whilst our car was getting checked in, to take us to the airport. That definitely made the journey painless.

Pros: Friendly service, quick pick-up. Car was excellent for our needs.

Pros: Great price, genuine, Reliable

Pros: The Service was 2nd to none the car a Toyota Rav4 Hybrib was exceptional.

Pros: Very friendly and helpful

Pros: Very good, would recommend!

Pros: Excellent service provided - efficient shuttle transfer to and from airport. Very streamlined pick up and drop off process! Would highly recommend Simba Cairns!

Pros: Great service, very quick

Pros: Millie did a great job at the desk. Very friendly and helpful. Overall we have nothing to complain. I will rent next time with you again👍

Pros: Quick service

Cons: No issue

Pros: Friendly staff and good service.

Cons: Nothing

Pros: Friendly staff. Airport pickup was easy and efficient. Car was almost new, clean and in great condition. Needed to add an extra day and process was easy and efficient.

Cons: Nothing. Was great and would use Simba again.

Pros: Patient when dealing with a family.

Cons: Efficient and free airport shuttle.

Pros: They were very friendly and the car was clean and ready to go when we got there.

Cons: The rental place is not attached to the airport and was closed when we went to return the car even though I had stated we would be returning it at 7am. We had to drive to the airport, drop the passengers and luggage off then return to the depot, leave the car and get a taxi back to the airport. We were not anticipating this and it would been good if we were made aware that this would be the case.

Pros: Excellent

Cons: Excellent

Pros: Staff went above an beyond to made sure I got my hire car especially when my flight got delayed

Cons: Nothing they were fabulous thank you 😊

Pros: Awesome people to deal with outstanding service

Pros: everything was so simple , fast an easy

Cons: i love Simba car Hire 🌹

Pros: Overall experience

Cons: N/A

Pros: easy to communicate with and nice people

Pros: Verey friendly, efficient and proffesional

Pros: Everything!! I selected the basic car hire and we had a sports MG bright yellow beautiful car to drive service was amazing very easy to deal with, would highly recommend. The lady that met us at the airport was great, recommended things to do while in cairns, transport was clean and not crowded, and drop off fella was a kind lovely man, Thanks guys for great service. Literally 5 mins drive to airport. we received our holding deposit same day although that may be due to the bank I bank with.

Cons: N/A