Cairns Airport (CNS), Cairns, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Jucy at Cairns Airport

55 Dutton Street Portsmith QLD 4870
0061 1 800 150 850
Pick-up instructions
After you have arrived at Cairns Airport, cleared customs and collected your luggage, phone us on 1800 150 850 and select Option 1 to request our free shuttle service. Domestic terminal: Exit the terminal past carousel 3. Wait at the bus bays marked 1 - 12 for bright green JUCY shuttle to arrive. INTERNATIONAL TERMINAL: Exit the terminal, turn left and follow signs to the BUS & TOUR GROUP PICK UP area. Last shuttle is 30 mins prior to closing time Afterhours must be arranged 48 hours prior by contacting our reservations team.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-15:55
Tue:09:00-15:55
Wed:09:00-15:55
Thu:09:00-15:55
Fri:09:00-15:55
Sat:09:00-13:55
Sun:09:00-13:55
Holidays (Office closed)
December 25
December 26
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

New Zealand
Hyundai Kona
June 7, 2024

Pros: Free shuttle to airport

Cons: Office doesn't open until 9am. Even after doing everything on the Juicey website a couple days before picking up the car and the website said all you now have to do is collect the keys,there still seemed to be a repetitive process at the desk.

Australia
Nissan Tiida
May 20, 2024

Pros: Cheap

Cons: Had to get taxi to airport on return as the courtesy bus didn't work after 3.30pm

Australia
Nissan Tiida
May 11, 2024

Pros: There isn’t a lot I can say about me liking any of the service. The woman who I returned the vehicle to was pleasant.

Cons: All of the service from shuttle bus none existent to the woman at hire care place was condescending and rude and not even sure the car was road worthy

New Zealand
Hyundai Kona
April 4, 2024

Pros: There was an issue getting collected from the airport and we couldn't get through on the phone to talk to anyone until after 3 attempts when we got through was advised to take a taxi to the depot, which was fine as we were reimbursed, just involved a bit of waiting until we knew what we needed to do.

Cons: Overall we were happy and would use again

United Kingdom
Toyota Corolla
March 12, 2024

Pros: It was a mess externally inside old wore out. Mechanical good.

Cons: Australia is fantastic

United States of America (USA)
Hyundai Accent
March 10, 2024

Pros: Should have rented direct thru Jucy Discover Car Customer service is horrible.

United States of America (USA)
Toyota Corolla
February 10, 2024

Pros: Extremely friendly agents - best ever, prices are very good

Cons: Locations are far from airport.

Canada
Toyota Corolla
February 4, 2024

Pros: Car was in good condition. No problems with running of car.

Cons: Couldn’t get the shuttle to the airport cuz they didn’t open until 9. Consequently we had to pay for a taxi.

Australia
Toyota Corolla Sedan
January 17, 2024

Pros: Their pick up service was good and the driver provided good information about Cairns and the surrounding area.

Cons: They did not try to help find me an alternative car, even when I offered to pay more to close the gap, so in the end I left the car with them, out of pocket, so I could go rent a suitable car from another provider.

Australia
Toyota Corolla Sedan
January 13, 2024

Pros: Really easy and simple to deal with and pick up and drop off was effortless. Very impressed

Cons: Only thing I could fault would be the quality of the car. There were a few dints and scratches on the vehicle. Other than that it was great

Canada
Toyota Corolla Sedan
January 2, 2024

Pros: Their airport transport was full so they offered to cover the cost of a taxi to their location. It’s a very busy location, mainly renting RV’s which require more time for those renting to familiarize themselves with.

Cons: We waited almost an hour before being provided with our 5 year old, 310,000 KM Corolla. When I inquired about something newer, I was told that they could never make any money if they rented newer vehicles.

Australia
Toyota Corolla Sedan
January 2, 2024

Pros: Friendly staff easy with collection of car

Cons: Not clearly advertised of shuttle bus operating hours and not having updated information after phoning

United Kingdom
Hyundai Kona
November 21, 2023

Pros: As above cant fault the service abd company. Staff at the depots were so happy and helpfull

Cons: Nil

Norway
Hyundai Accent
November 12, 2023

Pros: The price was probably 40% lower than the rest of the rental car providers. However, Jucy were amazing from start to finish. The customer service at both pick-up and drop-off were extremely good. Superb employees!

Cons: Nothing to declare.

New Zealand
Toyota Corolla
November 6, 2023

Pros: The young lady at the desk was so helpful and was very informative keep up the good work 💯

Cons: There was nothing negative

Australia
Toyota Corolla Sedan
October 27, 2023

Pros: Nothing

Cons: Nothing

Australia
Toyota Corolla Sedan
October 22, 2023

Pros: Efficient. Good value for the money. Didnt realise that I had contracted for what Jucy termed an "El cheapo". Initially a bit hesitant to take a car that had done some 300K but it proved to be remarkably comfortable and economical and did all that I asked of it.

Cons: Nothing

Australia
Toyota Corolla
September 20, 2023

Pros: Quick and efficient

Cons: The car was heavily damaged with dints in most panels

Australia
Toyota Corolla
September 18, 2023

Pros: Young people happy to help out

Cons: Nit disclosed real costs - international transaction fee. 2 seperate drivers meant l was charged for 2 drivers over whole time of rental when each person was not even in Q during over a week that l was required to pay for them to drive car- not disclosed at point of purchase!,, Car had flat tyre WE had to pay for!, what a rort!

Australia
Toyota Corolla
September 18, 2023

Pros: Friendly

Cons: Drop off and miscommunication by staff.

Australia
Toyota Corolla Sedan
September 15, 2023

Pros: The service by the staff was excellent

Cons: The car was a bit of a bomb, over 10 years old and with over 330,000km on the clock. It ran fine, but boy was it old

Australia
Toyota Corolla
August 29, 2023

Cons: No early morning shuttle.

Australia
Toyota Corolla
August 24, 2023

Pros: Good car and rates

Cons: Bit of a queue on pickup at the office in Cairns

Australia
Toyota Corolla
August 23, 2023

Pros: Nothing

Cons: Car hire was nowhere near the airport, no service to take back to airport as closed, told to write down on paper and marks on car, there were too many to be able to write them all down so filmed it in case. Car had newly 300000klms on it.

Australia
Toyota Corolla
August 20, 2023

Cons: What got a smaller car than we had signed up for and when I questioned this the person handing over the car became agitated and angry. She said the boss would speak to us when she was free but after a short wait we decided to leave with the car provided. The person doing the delivery said we could take one of the Corolla’ (as per our contract) but she wouldn’t recommend that as they were not in good condition. She also said that the booking agents gave misleading information to people.

Australia
Toyota Corolla
August 19, 2023

Pros: Very friendly and efficient

Australia
Toyota Corolla
July 27, 2023

Pros: Helpful staff

Cons: the car had no cruise control and was an old model without backing camera or comfortable seats.

Australia
Toyota Corolla
July 23, 2023

Pros: Fun atmosphere

Cons: The baby car seat given to us did not include the attachment to allow it to hook into place, causing us to have to return to the rental office to remedy the issue. The girl helping me was a bit brusk.

New Zealand
Toyota Corolla
July 15, 2023

Pros: Easy and efficient

Cons: General condition of car. Slightly damaged panels, but the performance was not affected

Australia
Toyota Corolla
July 12, 2023

Pros: Quick service. Shuttle bus from airport to car pick up. Affordable.

Cons: To open earlier than 9am to drop off car, then shuttle bus back to airport.

Australia
Toyota Corolla
July 6, 2023

Pros: Customer service non existent

Cons: Customer service

Australia
Toyota Corolla
July 3, 2023

Pros: attitude consistently above what most offer.

Cons: nothing

New Zealand
Hyundai Kona
June 28, 2023

Pros: Economical rental

Cons: The car wasn’t cleaned well at all, and had many chips, small dents, markings and scratches on the car. Always concerning when signing you ok with the vehicle disclosure form if any further damage. We took photos.

Australia
Toyota Corolla
June 24, 2023

Pros: Nothing

Cons: We booked a car to pick up, the flight was delayed and the office closed. I had to book a car through another provider. I was extremely disappointed by the telephone operator's manners. He was extremely short, bordering on rude. Even if I was unable to pick up the car until after the weekend I would have appreciated kindness and understanding in communication.

Australia
Toyota Corolla
June 18, 2023

Pros: Friendly and welcoming staff

Cons: Had an out of hours car drop off and so deposit wasn’t automatically refunded, had to call jucy to get this returned after it didn’t automatically clear in my bank account after a few days

Australia
Toyota Corolla
June 15, 2023

Pros: Friendly staff and relatively quick service once I'd gotten to the collection point.

Cons: The car came with a pre-filled condition report, but not all the marks, knocks etc. were shown on it. Check it for yourself before you take the car and and do the same upon return. Also, I was promised a FREE shuttle to and from the airport. Our flight was at 10am, so we had to get the car back in time to get to the airport, but there was no one at the office to return the car to and no shuttle back to the airport forcing us to have to pay for a taxi. Very disappointing

Australia
Toyota Corolla
June 15, 2023

Pros: Friendly staff

Cons: Photos on line didn't match car

Australia
Toyota Corolla
June 13, 2023

Pros: I thought the car could be collected at the airport so this added time to our transfer

Cons: Location of deport and above comments No maps or details of the area provided

Australia
Toyota Corolla
June 13, 2023

Pros: Nice staff. Paid for taxi on arrival at airport.

Cons: Old car with much damage. Took time on collection. No courtesy bus on arrival at airport. Location of car collection depot.

Australia
Toyota Corolla
June 10, 2023

Pros: Very smooth and efficient service

Cons: Nothing not to like!

Australia
Toyota Corolla
June 9, 2023

Pros: Trouble free smooth transaction.

Cons: Car I was given had 360k on the clock and old so a bit disappointed but it work well and no trouble.

Australia
Toyota Corolla
June 6, 2023

Pros: easy, friendly.

Australia
Toyota Corolla
May 31, 2023

Pros: Very efficient service. Helpful staff.

Cons: Car had minor dents and scratches but these did not affect the performance.

Australia
Toyota Corolla
May 30, 2023

Pros: Super friendly and flexible staff.

Cons: Distance from terminal

United Kingdom
Toyota Corolla
May 24, 2023

Pros: Airport pick-up was easy and the driver was friendly and gave recommendations for restaurants and places to visit.

Australia
Toyota Corolla
May 22, 2023

Pros: Always good service cars are a little basic.

Cons: All good with hire.

Australia
Toyota Corolla
May 20, 2023

Pros: We were in and out fast. No messing around.

Cons: Contacting them from the airport was difficult and they didn’t provide a shuttle from the airport. However they did reimburse our taxi fare.

Australia
Toyota Corolla
April 29, 2023

Pros: They were fast, friendly and efficient.

Australia
Toyota Corolla
April 25, 2023

Pros: The service agent was friendly, but there was a long wait to get the car.

Cons: Took a long time for the courtesy bus to arrive at airport after calling, also when I booked the rental it stated that a courtesy bus would be available after hours with prior arrangement, but it wasn’t. The condition of the car was below average, the car had a lot of kilometres and a great deal of damage. There were so many dents and scratches that I spent a while documenting them. The rental agent stated that it was the previous driver, but it seems like they gave us the worst car on the lot.

Singapore
Hyundai Kona
April 17, 2023

Pros: The car condition was horrible and not well maintained

Australia
Toyota Corolla
April 3, 2023

Pros: The girls were friendly and helpful

Cons: No checking receipt on the car at end of rental

Australia
Toyota Corolla
March 30, 2023

Pros: Average with many scratches and dents. Creaked a lot and seats were not comfortable for long distance travelling. Perhaps a newer model would have been better, as we were concerned travelling along way down to Brisbane, and more comfortable for our backs, but thankfully it travelled ok.

Cons: The juicy agent seemed to lacked interest and we didn’t feel valued. The check in was arduous and seemed to take a lot longer Where as the juicy agent at Brisbane was welcoming and offered a Uber to the airport as the last shuttle bus had left for the day

Netherlands
Hyundai Kona
January 4, 2023

Cons: ON THE PAPER THE SAY THE HAD A LOCKBOX

Australia
Toyota Corolla
December 6, 2022

Cons: Key was about to fall apart completely! It was much further from the airport than I expected

Australia
Toyota Corolla
November 29, 2022

Pros: Staff friendly

Cons: Took a long time to get there from the airport. Wasted time on our short holiday. Car also had engine issues on the lastt day which was a worry about not making flight

Australia
Toyota Corolla
November 28, 2022

Pros: Very good experience

Australia
Hyundai Kona
November 23, 2022

Pros: Very happy.

Cons: none

Australia
Hyundai Kona
November 7, 2022

Pros: very helpful and easy

Australia
Toyota Corolla
November 2, 2022

Pros: The service was fine

Cons: Nothing

Australia
Toyota Corolla
November 1, 2022

Pros: individual staff member very helpful

Cons: very limited hours for shuttle bus to and from airport to depot, even though you advertise as an airport rental

United Kingdom
Toyota Corolla
October 30, 2022

Cons: Car had debts and scratches on. Rep at the desk wasn't very helpful

Australia
Toyota Corolla
October 27, 2022

Cons: Female rep was pretty rude Car wasn't in the best condition but did the job; electric window issues and Bluetooth issues

Australia
Toyota Corolla
October 27, 2022

Pros: It worked.

Cons: Attitude of first staff member.

Australia
Toyota Corolla
October 24, 2022

Cons: No shuttle service. Not at airport as requested.

Australia
Toyota Corolla
October 13, 2022

Pros: They explained and kept me informed about the delay

Cons: No througher check of the vehicle was done while we were there when we returned it

Australia
Toyota Corolla
October 7, 2022

Cons: Even after uploading all the credit cards and drivers licence we had to stand there and confirm the details . Pickup car took us more than 45mins . Juicy promised to give us shuttle service from airport to the car rental place - when we arrived at the airport we were told because we were a big group this was not possible . At the time of returning the car there was a big queue of people - not enough staff or place for people to line up who were picking up and returning the cars- chaotic

Australia
Hyundai Kona
September 28, 2022

Pros: Not much

Cons: Poor customer service and car seat wasn’t installed prior to arrival and was told that they cannot install car seat. Wasn’t happy about that. Was unaware of that before we rocked up.

Australia
Toyota Corolla
September 27, 2022

Pros: Efficient and friendly

Cons: Location a little factory like

United Kingdom
Toyota Corolla
September 26, 2022

Pros: ready to pick up straight away

Cons: car was dated

New Zealand
Toyota Corolla
September 14, 2022

Pros: Helped with time problem east to deal with

Cons: Shuttle service to and from Brisbane Airport is not regular enough

Australia
Toyota Corolla
September 6, 2022

Cons: The car i got was a very old model corolla with over 225,000 on the clock. In fact I was provided with another old model corolla that I returned and swapped 5mins after leaving the depot as I could not see out of the back window due to the film on the glass cracking / peeling. Being provided with cars of this age is unsafe and false advertising. This was 'rent a bomb' and I feel ripped off paying hard earned money for a bomb. I will never use Jucy or Discovery again

Australia
Hyundai Kona
September 6, 2022

Pros: Very quick drop off

Cons: A rental company that advertises itself as having airport pickup but closes its shuttle service at 3.30pm and its pickup at 3.55pm is not particularly user friendly for tourists.

Australia
Toyota Corolla
September 5, 2022

Pros: All good

Cons: Nothing to mention

Australia
Toyota Corolla
September 4, 2022

Pros: Returning the car

Cons: As above

Australia
Toyota Corolla
August 28, 2022

Pros: Good service, good car

United Kingdom
Toyota Corolla
August 26, 2022

Pros: Terrible car

Cons: Terrible car

Australia
Toyota Corolla
August 22, 2022

Pros: Good service

New Zealand
Toyota Corolla
August 18, 2022

Pros: Service was average. No free shuttle to take us to the airport, as Brisbane branch closed on a Sunday.

Cons: Team at Cairns were efficient so all good.

New Zealand
Toyota Corolla
August 16, 2022

Pros: They were friendly

Cons: Time to get car

Australia
Toyota Corolla
August 14, 2022

Pros: Good communication

Cons: Not located at the Airport, it cost us an additional $60 for cabs, also expectation for us to clean the vehicle before returning it out of business hours

Australia
Toyota Corolla
August 13, 2022

Cons: When arrived at airport called the number for shuttle for him to tell us that he made a mistake and is full so get a taxi and we would be reimbursed. Having to wait in line for almost half hour to get a taxi and then when we got to office we were not reimbursed. Waiting in line at the office to collect the car for another half hour while the staff member was just talking and laughing with clients for such a long time oblivious to the 8 other clients waiting furiously to collect their car.

Australia
Toyota Corolla
August 10, 2022

Pros: overall professionalism

Cons: nothing

Australia
Toyota Corolla
August 9, 2022

Pros: Friendly staff.

Cons: No airport pick up. Very old car. 215,000 kms

Australia
Toyota Corolla
August 5, 2022

Pros: Customer service was great.

Australia
Toyota Corolla
August 2, 2022

Pros: friendly staff . good follow up calls re repairs

Cons: working hours too short especially when flights delayed

Australia
Toyota Corolla
August 1, 2022

Pros: Clean car

Cons: Long trip to pick up car in bus, rental desk not manned on arrival had to wait 15 min for staff, no shuttle back to airport for early flights.

Australia
Toyota Corolla
July 28, 2022

Pros: Changed over the faulty car ( wheel bearing noisy

Cons: No shuttle to the rental company, had to get taxi which had a long queue

Australia
Toyota Corolla
July 28, 2022

Pros: Service members were friendly and assisted in the best way they could.

Cons: Very busy affecting their efficiency.

Australia
Toyota Corolla
July 23, 2022

Pros: Nothing - there was no service.

Cons: Car faulty, no service to airport via courtesy bus.

Australia
Toyota Corolla
July 22, 2022

Pros: Service was very good.

Cons: Nothing

Australia
Toyota Corolla
July 10, 2022

Pros: Customer service was faultless

Cons: The car we were given was not up to the standard of cars that we have rented in the past

Australia
Toyota Corolla
June 15, 2022

Pros: good value, however the rental location is inconvenient

Cons: efficient

Australia
Toyota Corolla
June 13, 2022

Pros: friendly and professional.

Australia
Toyota Corolla
June 13, 2022

Cons: We were told transfers to and from Airport were included. When we landed there was no shuttle available so we caught a cab and sought reimbursement. When we dropped the car of at 8.45 am the girl who signed off on the return told us it was after hours and we had to pay our own cab fare back to the Airport. If someone is at the Depot signing off on the returned vehicles how could that be after hours.

Australia
Toyota Corolla
June 12, 2022

Pros: Customer service was excellent and staff very helpful and friendly.

Cons: Office hours start at 9 am. Had early flight, and decided to take taxi from Jucy office

Australia
Toyota Corolla
June 11, 2022

Cons: Its very far from the airport and I thought I was renting a car from airport.

Australia
Toyota Corolla
June 10, 2022

Pros: Great staff. Too easy..

Cons: Absolutely nothing.

Australia
Toyota Corolla
June 7, 2022

Pros: Car pick up was a $25 cab ride15min from the air port

Cons: As above

Australia
Toyota Corolla
June 4, 2022

Pros: Easy to deal with and fun

Australia
Toyota Corolla
May 18, 2022

Cons: Fleet cars are heavily used so wear is evident.

Australia
Toyota Corolla
May 16, 2022

Pros: We actually got what we ordered for the cost

Cons: The car floor mats hindered driving so we threw them in the boot!

Australia
Toyota Corolla
May 14, 2022

Pros: My emails were rerun when ever I asked a question

Australia
Toyota Corolla
May 11, 2022

Pros: the price and face to face was easy

Cons: your phone skills are crap every thing was too hard

Australia
Toyota Corolla
May 9, 2022

Pros: it was easy and cheap

Cons: no complaints, the service was great.

Australia
Toyota Corolla
May 7, 2022

Pros: Staff that where on where very good

Cons: Not there problem due to what’s happening around the world but under staffed

Australia
Toyota Corolla
May 4, 2022

Pros: Very efficient

Australia
Toyota Corolla
May 3, 2022

Pros: Very helpful, very friendly

Australia
Toyota Corolla
May 3, 2022

Pros: Car and price

Cons: Not aware of flight details and that plane was I An hour late

Australia
Fiat Punto
May 1, 2022

Pros: Quick and easy

Cons: I thought $100 fee for a Public holiday pick up was a little steep.

Australia
Toyota Corolla
April 29, 2022

Pros: So easy, didn’t try to sell me anything extra

Cons: Shuttle service took a little too long to arrive. Allow extra time

Australia
Fiat Punto
April 27, 2022

Pros: Car was old and dirty. And was charged a extra $75 for 1 hour over drop off time even though I notified them that I would be late.

Australia
Toyota Corolla
April 25, 2022

Pros: Quick and easy with friendly staff

Australia
Toyota Corolla
April 25, 2022

Pros: The contract had some contradictions in regards to insurance and for the overall price I would rent airport rather than walking 25 minutes from Cairns City!

Australia
Toyota Corolla
April 12, 2022

Pros: I went with Jucy based on price and we wanted the car for the three weeks we would be staying at our holiday accommodation even if we were only doing low km. It was really about price.

Cons: I was picking up the car by phoning the depot and not being sure where we were to meet the shuttle bus. Jucy need a presence at the Airport.

Australia
Toyota Corolla
April 11, 2022

Pros: Nothing

Cons: I felt they’d given me a lemon because I didn’t go directly to them but had come through Discover, particularly with regards to the insurance.

Australia
Hyundai Kona
April 6, 2022

Pros: Very cooperative and helpful

Cons: Only that we had to check for any pre-existing damage ourselves. Jucy hadn't prrepared their own report for us to refer to.

Australia
Toyota Corolla
April 1, 2022

Pros: The staff

Cons: N/A

Australia
Toyota Corolla
March 29, 2022

Pros: Friendly and helpful staff.

Cons: Service was fine.

Australia
Toyota Corolla
March 24, 2022

Pros: Quick & easy

Cons: Having to get our luggage into the car in the downpour.

Australia
Toyota Corolla
March 21, 2022

Pros: Excellent service

Australia
Hyundai Kona
March 17, 2022

Pros: Cheap

Cons: Should emphasise the importance of having a credit card (not debit card) for the car bond.

Australia
Toyota Corolla
March 14, 2022

Pros: Good price and straightforward hire process when actually picking up vehicle

Cons: Really disappointed that the Jucy headquarters were not even close to the airport, let alone at the airport in Cairns. A lot of wasted time in waiting for shuttle, travelling to pick car up etc.

Australia
Toyota Corolla
February 24, 2022

Pros: Friendly staff

Australia
Toyota Corolla
February 24, 2022

Pros: Juicy were amazing! They explained everything and the reason for 3,000 excess. Next time will book with them directly

Cons: Nothing

Australia
Fiat Punto
February 20, 2022

Pros: Jucy gives door-to-door service. All the staff offered excellent service, were extremely helpful and very friendly. The vehicle suited my needs perfectly and was bigger than the size I had ordered which was perfect. It was both clean and comfortable. Thanks a million Mike and your efficient team at Jucy, Cairns! 10/10!! Five stars!!

Cons: Nothing

Australia
Fiat Punto
February 18, 2022

Pros: It was so easy to get the car after hours the system they have with the lock box was great.

Cons: There is no shuttle service when landing at airport after hours.

Australia
Toyota Corolla
February 15, 2022

Pros: Car pick up drop off was pretty quick.

Cons: Car was far away from the airport, we could not drop it off conveniently as by that time shuttle service was not longer available.

Australia
Toyota Corolla
February 14, 2022

Pros: highly maintained car

Cons: had to get taxi from airport to pick-up and drop off car as they close at 4 pm cost me extra $80

Australia
Fiat Punto
February 13, 2022

Pros: The people there were lovely and managed to find me a car closer to what I booked as the car i was going to be given was the complete opposite.

Cons: No ride to the airport after drop off.

Australia
Toyota Corolla
February 10, 2022

Pros: Excellent customer service the whole time when picking up and dropping off.

Cons: I requested a slightly larger vehicle but not important happy with the outcome.

Australia
Toyota Corolla
February 5, 2022

Pros: Good people in the Cairns office

Cons: Customer service was extremely slow, waiting up to 45 minutes to be answered. Too slow to follow through when I finally spoke to Jucy. Misleading email and directions saying all was ok for a remote pickup when it wasn’t.. I lost half a day’s rental and spent around $150 on cab fares because of it. Hopefully Jucy is following through.

Australia
Toyota Corolla
January 20, 2022

Pros: Nthing it was trrible. Never again

Cons: I was given a very old car - (250K KM). The wheels were not balanced so it drifted on the road. The car was covered in scratches and bumps which were not noted on the check sheet. I was asked to checked the car when it was inside with no light. I was personally very embarrassed by the cars appearance. There was no air con in the back so my son was always hot. I filled up the petrol from the gas station around the corner before returning it (as requested it) and have a receipt to prove this.

Australia
Toyota Corolla
January 20, 2022

Pros: Service was great, easy to find and get too and the staff were lovely!

Cons: Horrible old aged Toyota Corolla, very dirty on the inside, stained seats and sticky residue on the steering wheel, horrible! The car would start to shake as soon as you drove to the 100 km/h mark, had to stop multiple times to check if there was a flat tyre as this is what it felt like, felt very unsafe to drive. One morning the car wouldn’t turn on, we lost money on a tour that we couldn’t attend too, we had to wait an hour for road side assistance to come. Never hiring from them again

Australia
Toyota Corolla
January 15, 2022

Pros: Friendly and efficient

Cons: Couldn’t fault anything

Australia
Toyota Corolla
January 12, 2022

Pros: Friendly staff - but completely under the pump and overwhelmed.

Cons: Barely road worthy vehicle.

Australia
Fiat Punto
January 9, 2022

Pros: Quick and easy

Cons: Car radio didn't work

Australia
Toyota Corolla
November 29, 2021

Cons: Good price, good service, good vehicle that met our needs. Thank you.

Australia
Toyota Corolla
November 26, 2021

Pros: Jucy were brilliant

Cons: Insurance

Australia
Toyota Corolla
November 24, 2021

Pros: Jucy car rentals did not hold my vehicle instead they cancelled it because of a mis communication in after hours pickup. Payed 200 dollars and multiple taxis to get to location because instead of holding vehicle till next day they just cancelled it and charged me for everything.

Cons: Nothing terrible .

Australia
Toyota Corolla
November 13, 2021

Pros: Easy to deal with.. all questions answered.. no hassle.. staff were great

Cons: As above

Australia
Toyota Corolla
November 4, 2021

Pros: nothing.

Cons: All of the cars I loked at online appeared to be fairly new, the car Jucy gave us was at least 10-years old and had scratches and accident damage all over the car. I also bought insurance when booking on your site, when I got to the branch, Jucy advised that I was completely covered by your policy and I had to buy another policy for $110. Car also had lights showing up on the dash which suggested aspects of the car were faulty e.g. ABS brake light kept showing up. The car also had a funny smell.

Australia
Toyota Corolla
November 3, 2021

Pros: Price, service and quality of car

Australia
Toyota Corolla
November 2, 2021

Pros: We had a very bad experience with Jucy in Cairns. Our flight from Brisbane was at 11:00am but due to extreme weather conditions our flight got delayed until 1430pm. I contacted Jucy's 1800 number which the operator advised our pick up times are outside of business hours of 1555pm and have to pay 30 dollars holding and addition 3000 dollars for insurance. After alot of negotiations with the operator we paid 125 dollar for a risk insurance. My partner and I paid the 125 plus 30 dollars extra.

Cons: Additionally, their fleet of vehicles are old. We paid 580 dollars to be driving around in a 2000 Toyota Corolla, with screws holding the seat belt cover in, screws in dash and screws holding the bumper together. Definitely vehicle doesn't meet vehicle safety standards. Will be reporting unroadworthy vehicle to Department Transport and main roads. Be aware and don't go near Jucy and their vehicles

Australia
Toyota Corolla
October 13, 2021

Pros: Very easy

Cons: Only only downfall is no early shuttles to the airport

Australia
Toyota Corolla
October 5, 2021

Pros: Only the friendly ness of the young lady web w dropped the vehicle back

Cons: Vehicle was unroadworthy and dirty and customer service we received when collecting the vehicle was not very accomodating. We were told to hurry the vehicle inspection reports as the service agent was in a hurry and was supposed to have been at another appointment 20 minutes earlier and he cannot wait for us any longer. The vehicle was old smelled bad inside and exterior was very scratched and damaged

Australia
Fiat Punto
September 29, 2021

Pros: Nothing, the experience was horrible

Cons: Terrible. I was unable to access the car and needed to book a new hire car through a different company. Hence, not only did i have the insult of losing money on a hire car i paid for, but when i contacted them, they quickly shirked assistance in woefully apathetic and rude manner. End result: 1) Lost all money on the hire car (~$250) 2) had to pay for a new hire car through different company (~ $400) 3) Lost money on taxi to Jucy and to other hire car company (~ $60) Awful

Australia
Toyota Corolla
September 22, 2021

Pros: Happy friendly efficient and courteous staff

Cons: Not at airport

Australia
Toyota Corolla
August 28, 2021

Pros: Very knowledgeable! Very friendly!

Cons: We got good service but upon returning the car we waited a very very long time for them to come to the desk to serve us. They must have been busy.

Australia
Toyota Corolla
August 27, 2021

Pros: There is no service

Cons: Could not find the car at airport, could not find the provider at the airport.

Australia
Toyota Corolla
August 4, 2021

Pros: Super helpful receptionist and friendly staff

Cons: The car had pretty bad wheel balancing so the steering wheel vibrated quite heavily once reaching 70-80kmph

Australia
Toyota Corolla
July 29, 2021

Cons: The windows were very very dirty.

Australia
Toyota Corolla
July 25, 2021

Pros: The transfer person was very helpful and friendly.

Cons: The car we had ordered was unavailable, they offered us a huge sedan instead, but we refused it. Then they upgraded us to a SUV, which we were very happy with. Leaving us to inspect the car and add to the damage checklist by ourselves instead of showing us it. The difficulty of pulling our cases over dusty stone rubble to the entry.

Australia
Toyota Corolla
July 23, 2021

Pros: Fast drop off

Cons: Felt like we were in a bad part of town The car was old and dented but still charged full rate same as a new car Won’t be using July again

Most Popular Car Rental Deals

Cairns Airport
Compact SUV
Hyundai Kona or similar
Hyundai Kona
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Jucy
$86.21 / per day
Cairns Airport
Compact SUV
Hyundai Kona or similar
Hyundai Kona
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Jucy
$87.82 / per day
Cairns Airport
Intermediate
Nissan Tiida or similar
Nissan Tiida
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Jucy
$130.78 / per day
Cairns Airport
Intermediate
Nissan Tiida or similar
Nissan Tiida
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Jucy
$133.23 / per day
The above prices are only approximate and were last updated at 07:16 on 2024-06-18. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1850.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 22.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.


Learner's permits are not accepted; a full driver's license is required.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card, Union Pay.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country/state borders is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Optional extras and services
Available special equipment: GPS Navigation system, Booster seat (4-10 years of age), Roof rack.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  09:00 - 15:55
Tue:  09:00 - 15:55
Wed:  09:00 - 15:55
Thu:  09:00 - 15:55
Fri:  09:00 - 15:55
Sat:  09:00 - 13:55
Sun:  09:00 - 13:55

Top Suppliers at Cairns Airport

Simba Car Hire
Simba Car Hire
Exceptional 9.5 / 39 reviews
+61740212777
432 Sheridan St, Cairns North QLD 4870
$59
Working hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-20:00
SIXT
Exceptional 9.2 / 229 reviews
+61740339800
SIXT, Terminal building, Cairns Airport, QLD 4870
$71 - $152
Working hours
Mon:07:30-23:59
Tue:07:30-23:59
Wed:07:30-23:59
Thu:07:30-23:59
Fri:07:30-23:59
Sat:07:30-22:00
Sun:07:30-22:00
Bargain Car Rentals
Exceptional 9.1 / 993 reviews
+611300729230
410 Sheridan St, Cairns North QLD 4870
$199 - $209
Working hours
Mon:07:00-19:45
Tue:07:00-19:45
Wed:07:00-19:45
Thu:07:00-19:45
Fri:07:00-19:45
Sat:08:00-16:45
Sun:08:00-16:45
Europcar
Very good 8.9 / 64 reviews
+610740349088
Terminal Building Cairns Airport, Cairns City QLD 4870
$86 - $176
Working hours
Mon:08:00-23:30
Tue:08:00-23:30
Wed:08:00-23:30
Thu:08:00-23:30
Fri:08:00-23:30
Sat:08:00-23:30
Sun:08:00-23:30
Ace Rent a car
Ace Rent a car
Very good 8.9 / 55 reviews
+61392222595 / 1800620408
147 Lake Street
$100 - $161
Working hours
Mon:08:30-15:00
Tue:08:30-15:00
Wed:08:30-15:00
Thu:08:30-15:00
Fri:08:30-15:00
Sat:09:00-13:00
Sun:09:00-13:00
Budget
Very good 8.9 / 21 reviews
0740339777
Terminal Building
$87 - $121
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
National
National
Very good 8.7 / 9 reviews
+61740349045 / +61740349052
Beaufort St, Aeroglen QLD 4870
$126 - $194
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Avis
Very good 8.6 / 8 reviews
0740339555
Terminal Building
$93 - $121
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Hertz
Hertz
Very good 8.6 / 7 reviews
+610740389990
Terminal Building Cairns Airport, Cairns City QLD 4870
$106 - $379
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
EastCoast Car Rentals
Very good 8.5 / 371 reviews
+611800474258 / +61755558908
411 Sheridan Street, Cairns, 4870
$57 - $140
Working hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:08:00-19:00
Sun:08:00-19:00
Alamo
Very good 8.5 / 178 reviews
+61740349045
Beaufort Street, Aeroglen QLD 4870
$68 - $86
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Thrifty
Very good 8.3 / 192 reviews
136139
Airport Ave
$91 - $170
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
Dollar
Dollar
Very good 8.2 / 1 review
1800501934
Airport Ave
$86 - $156
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
Enterprise
Very good 8.1 / 3 reviews
+61740349045
Beaufort St, Aeroglen QLD 4870
$76 - $103
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Keddy
Good 7.9 / 5 reviews
+610740349088
Terminal Building Cairns Airport, Cairns City QLD 4870
$87 - $133
Working hours
Mon:08:00-23:30
Tue:08:00-23:30
Wed:08:00-23:30
Thu:08:00-23:30
Fri:08:00-23:30
Sat:08:00-23:30
Sun:08:00-23:30
Firefly
Firefly
Good 7.7
0740389990
Airport Ave
Working hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
Routes Car Rental
Routes Car Rental
Good 7.4 / 1 review
+6140349088
CAIRNS AIRPORT, Terminal Building
$86 - $129
Working hours
Mon:08:00-23:30
Tue:08:00-23:30
Wed:08:00-23:30
Thu:08:00-23:30
Fri:08:00-23:30
Sat:08:00-23:30
Sun:08:00-23:30
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