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Thrifty at Cairns Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Ease of process
Pros: The whole process was a breeze
Pros: All good as mentioned above.
Pros: Efficient and friendly
Pros: we never got to use Thrifty because we had to cancel our holiday because of covid lockdown.
Pros: Never got to experience it due to lockdown
Pros: not travelled yet.. You should update your records
Pros: Disgusting service
Pros: The service desk was easy to ;locate and the staff were very helpful
Pros: Melissa at Cairns airport was absolutely awesome. Our flight had been changed so many times and she was most accommodating when out flight was due to arrive after knock off time. She was GREAT.
Pros: Staff at Cairns airport were excellent
Cons: was a bit pricey
Pros: fast and no B/S
Cons: I liked it.
Pros: Very helpful at the service desk. Easy to find and car was nearby.
Pros: Clean car and reliable.
Cons: Cost,did not realise how expensive it was going to be would not rent a car from this company again.
Pros: Very friendly and professional staff at the desk in Cairns Airport.
Pros: It was extremely professional and they are very easy to deal with.
Pros: all of the above
Cons: would have liked it a bit cheaper ...
Pros: Quick and easy transaction, very efficient and friendly staff
Cons: Very easy collect and drop of at airport
Pros: Everything was ready to go with 2 car seats in it
Cons: Car seats had been cleaned but were still damp.
Pros: Easy and quick to pick up and drop off.
Pros: Their agent stayed after their normal closing hours because our flight was delayed. The car was perfect for our needs.
Pros: Very easy pick up and drop off.
Cons: Honesty after drop off, No additional unwarranted charges.
Pros: They were pleasant to deal with
Pros: Efficiency, car cleanliness, friendly and value for money.
Cons: Only one thing, but both myself and another couple waited for ages in front of the unattended internal office at Cairns airport for the arrival of staff. I eventually queried their non attendance at a neighbouring agency , where they explained the the staff may well be in their car park office. I again double checked to see if there was a notice on the desk top at Thrifty as to why it was closed. No notice visible. The car park office was open and the Thrifty staff was extremely pleasant.
Pros: It was just easy except the ladies on the desk need to learn how to take car seats out even if it breaks a nail lol
Cons: Nothing all good long term customer of thrifty
Cons: I thought it was expensive
Pros: Polite and friendly
Pros: Drop off is simple procedure.
Cons: Staff were non helpful and abrupt at counter.
Pros: Quick and easy
Pros: Friendly and professional staff
Pros: Friendly, helpful and funny
Pros: Friendly service, efficient transaction and vehicle was everything one would expect
Cons: No out of hours service
Pros: Clean new new car and friendly and easy drop off service.
Pros: Not much, they wanted over $600 to move the car 5km to another office, just ridiculous
Cons: See above comment
Pros: Efficient, no drama.
Pros: prompt and organised with great vehicle
Cons: vacuuming was not perfect
Cons: Having to line up to collect keys
Pros: Quick and efficient
Pros: Easy fast
Cons: Everything was fine
Pros: efficient and helpful
Pros: The office was manned longer hours than other rentals and at pick up and drop off and the staff were prompt and helpful.
Pros: The whole deal
Pros: Staff were very prompt and efficient.
Pros: The car was efficient easy to drive and park.
Cons: The car was not washed and the inside was not vacuumed. There were stone chips around the outside of the car and the windscreen had a chip.
Pros: what you expect
Cons: car had many more scratches etc than indicated on forms
Pros: Price and fast pickup and delivery
Pros: Friendly and quick to pick up the vehicle
Pros: Helpful staff though only one person was manning the desk and quite a queue formed behind me and had to wait
Cons: Rental desk was not located in Airport but outside and the walk with luggage was longer than I would have liked
Pros: Very quick process
Cons: The only complaint was that when we arrived to pick up our car they had our booking duplicated so they had 3 cars for us to pick up but only one was ordered. They said all 3 have been paid for but after checking with discover cars it was only booked and paid for once. Something went askew on the Thrifty end.
Cons: The car was not clean on the outside when collected. I was asked if I wanted to have it sent back to the car wash. No. It should have been checked before being rented.
Pros: great staff, modern and near new cars
Cons: front tyres were legally bald
Pros: I like service.
Cons: Its been 3-4 working days now and i stil haven't got my bond back.
Pros: Friendly, efficient and very hygenic
Pros: Quick and efficient pickup and drop off.
Pros: Friendly and efficient
Cons: There was nothing I didn't like
Cons: Understaffed at pickup, someone was sick, server however did a great job.
Pros: Professional very happy with service
Pros: Lovely car
Pros: Fast and easy transaction. Customer service attendant was efficient and polite. Lovely car. Absolutely no problems. Highly recommended
Pros: Very nice staff member and quick and effortless.
Cons: Friendly and efficient.
Pros: At the airport, easy to find
Cons: A little pricey
Pros: again, all was was simple and service was quick and efficient
Cons: did not explain damage on vehicle or how to record damage
Pros: Overall quick professional service.
Cons: I would like to see some verbal feedback on the condition of the car when returning the car.
Pros: Simple process, good vehicle availability.
Cons: Our problem only occurred on this one occassion - the Thrifty office at the airport was not attended. We wanted to pick up and get away quickly on our holiday but the staff were not at work yet. We were told they had called in sick. I understand that is unavoidable but we had to make multiple phone calls and wait for someone from another Thrifty site to come to the office and check out our car. It wasn't the end of the world but we were delayed an hour.
Pros: We the first in que so service was quick
Cons: Snappie customer service agent didn't like her attitude. There was also nothing about paying $400 for fuel and woman at the desk particularly didn't like when her cash even though there was nothing in the office about not accepting cash 😕
Pros: Airport operators
Cons: All ok
Pros: very helpful & nice staff
Cons: I was charged an extra days Hire for returning the vehicle around 30 minutes after the scheduled drop off time. I wasn’t notified at the of return but received an email informing me later that afternoon. I’ll never rent through a third party again.
Pros: It is okay.. for the rental agent,, it is a business transaction.
Cons: As before
Cons: Our first car reaked of cigarette smoke. They replaced our car but the inside was Dirty. Something spilt over the interior.