Thrifty at Cairns Airport

Pros: Efficient and friendly

Pros: we never got to use Thrifty because we had to cancel our holiday because of covid lockdown.

Pros: Never got to experience it due to lockdown

Pros: not travelled yet.. You should update your records

Pros: Disgusting service

Pros: The service desk was easy to ;locate and the staff were very helpful

Pros: Melissa at Cairns airport was absolutely awesome. Our flight had been changed so many times and she was most accommodating when out flight was due to arrive after knock off time. She was GREAT.

Pros: Staff at Cairns airport were excellent

Cons: was a bit pricey

Pros: fast and no B/S

Cons: I liked it.

Pros: Very helpful at the service desk. Easy to find and car was nearby.

Pros: Clean car and reliable.

Cons: Cost,did not realise how expensive it was going to be would not rent a car from this company again.

Pros: Very friendly and professional staff at the desk in Cairns Airport.

Pros: It was extremely professional and they are very easy to deal with.

Cons: Nothing.

Pros: all of the above

Cons: would have liked it a bit cheaper ...

Pros: Quick and easy transaction, very efficient and friendly staff

Pros: Efficient

Cons: Very easy collect and drop of at airport

Pros: Everything was ready to go with 2 car seats in it

Cons: Car seats had been cleaned but were still damp.

Pros: Easy and quick to pick up and drop off.

Pros: Their agent stayed after their normal closing hours because our flight was delayed. The car was perfect for our needs.

Pros: Very easy pick up and drop off.

Cons: Honesty after drop off, No additional unwarranted charges.

Pros: They were pleasant to deal with

Pros: Efficiency, car cleanliness, friendly and value for money.

Cons: Only one thing, but both myself and another couple waited for ages in front of the unattended internal office at Cairns airport for the arrival of staff. I eventually queried their non attendance at a neighbouring agency , where they explained the the staff may well be in their car park office. I again double checked to see if there was a notice on the desk top at Thrifty as to why it was closed. No notice visible. The car park office was open and the Thrifty staff was extremely pleasant.

Pros: It was just easy except the ladies on the desk need to learn how to take car seats out even if it breaks a nail lol

Cons: Nothing all good long term customer of thrifty

Cons: I thought it was expensive

Pros: Polite and friendly

Pros: Drop off is simple procedure.

Cons: Staff were non helpful and abrupt at counter.

Pros: Quick and easy

Cons: Nothing

Pros: Friendly and professional staff

Pros: Friendly, helpful and funny

Pros: Friendly service, efficient transaction and vehicle was everything one would expect

Cons: No out of hours service

Pros: Clean new new car and friendly and easy drop off service.

Cons: N/a

Pros: Not much, they wanted over $600 to move the car 5km to another office, just ridiculous

Cons: See above comment

Pros: Efficient, no drama.

Pros: Professinal service

Cons: The car that we hired was extremely knocked about outside body wise

Pros: prompt and organised with great vehicle

Cons: vacuuming was not perfect

Cons: Having to line up to collect keys

Pros: Quick and efficient

Cons: Nothing

Pros: Easy fast

Cons: Everything was fine

Pros: efficient and helpful

Pros: The office was manned longer hours than other rentals and at pick up and drop off and the staff were prompt and helpful.

Pros: The whole deal

Cons: Nothing

Pros: Staff were very prompt and efficient.

Cons: N/A

Pros: The car was efficient easy to drive and park.

Cons: The car was not washed and the inside was not vacuumed. There were stone chips around the outside of the car and the windscreen had a chip.

Pros: what you expect

Cons: car had many more scratches etc than indicated on forms

Pros: Price and fast pickup and delivery

Cons: Nothing

Pros: Friendly and quick to pick up the vehicle

Cons: Nil

Pros: Helpful staff though only one person was manning the desk and quite a queue formed behind me and had to wait

Cons: Rental desk was not located in Airport but outside and the walk with luggage was longer than I would have liked

Pros: Very quick process

Cons: The only complaint was that when we arrived to pick up our car they had our booking duplicated so they had 3 cars for us to pick up but only one was ordered. They said all 3 have been paid for but after checking with discover cars it was only booked and paid for once. Something went askew on the Thrifty end.

Pros: Efficient

Cons: The car was not clean on the outside when collected. I was asked if I wanted to have it sent back to the car wash. No. It should have been checked before being rented.

Pros: great staff, modern and near new cars

Cons: front tyres were legally bald

Pros: I like service.

Cons: Its been 3-4 working days now and i stil haven't got my bond back.

Pros: Friendly, efficient and very hygenic

Pros: Quick and efficient pickup and drop off.

Pros: Friendly and efficient

Cons: There was nothing I didn't like

Cons: Understaffed at pickup, someone was sick, server however did a great job.

Pros: Professional very happy with service

Pros: Lovely car

Cons: Nothing

Pros: Fast and easy transaction. Customer service attendant was efficient and polite. Lovely car. Absolutely no problems. Highly recommended

Pros: Very nice staff member and quick and effortless.

Cons: Friendly and efficient.

Pros: At the airport, easy to find

Cons: A little pricey

Pros: again, all was was simple and service was quick and efficient

Cons: nothing

Cons: did not explain damage on vehicle or how to record damage

Pros: Overall quick professional service.

Cons: I would like to see some verbal feedback on the condition of the car when returning the car.

Pros: Simple process, good vehicle availability.

Cons: Our problem only occurred on this one occassion - the Thrifty office at the airport was not attended. We wanted to pick up and get away quickly on our holiday but the staff were not at work yet. We were told they had called in sick. I understand that is unavoidable but we had to make multiple phone calls and wait for someone from another Thrifty site to come to the office and check out our car. It wasn't the end of the world but we were delayed an hour.

Pros: We the first in que so service was quick

Cons: Snappie customer service agent didn't like her attitude. There was also nothing about paying $400 for fuel and woman at the desk particularly didn't like when her cash even though there was nothing in the office about not accepting cash 😕

Pros: Airport operators

Cons: All ok

Pros: very helpful & nice staff

Cons: nothing

Cons: I was charged an extra days Hire for returning the vehicle around 30 minutes after the scheduled drop off time. I wasn’t notified at the of return but received an email informing me later that afternoon. I’ll never rent through a third party again.

Pros: It is okay.. for the rental agent,, it is a business transaction.

Cons: As before

Cons: Our first car reaked of cigarette smoke. They replaced our car but the inside was Dirty. Something spilt over the interior.