Avance at Kefalonia Airport

Pros: The staff were extremely friendly, welcoming, and helpful throughout the entire process. They assisted us with every detail, making the rental experience smooth and stress-free. The car was clean, in excellent condition, and very fuel-efficient. Everything was professional, quick, and easy from pick-up to drop-off.

Cons: Nothing. Everything exceeded our expectations.

Pros: Friendly staff and quick check in

Pros: information was very clear, easy pickup and easier return

Cons: nothing

Pros: Very nice staff, very thorough inspection of car when picking up, easy returns process and good communication.

Pros: It all ran so smoothly

Cons: Nothing

Pros: Very good experience throughout.

Cons: Nothing

Pros: Car was fine, staff very helpful but the walk up the hill with a heavy suitcase was quite difficult

Cons: The walk up the hill to collect the car

Pros: Friendly, no upselling

Pros: Friendly & easy to deal with

Cons: No dislikes

Pros: Not a lot

Cons: Info says it's yards from the airport - very misleading

Pros: Nice car, friendly service

Cons: We waited outside the airport with all pir luggage. I expected pick up from airport. We then had to push the trolley with all our luggage up the hill to the office. My husband has had 2 new ankles and this was extremely difficult

Pros: Good quality VW SUV with no problems.

Cons: Collected with virtually empty petrol tank. Apparently the car had a scratch on the rear bumper on return. Charged me 800 euros for a 100 euro job. I guess thats where they make their money!!! I wouldnt use them again and you might want to bear that in mind when recommending a car hire company. I therefore need to make a claim? Regards Richard Hull

Pros: Friendly ..efficient no BS

Pros: Don't use third party providers who scam people out of money looking for scratches not visible unless you KNOW where they are!!!

Cons: No information was given to us, we were told to wait then I had to sign 3 copies of paperwork in Greek with NO ENGLISH version .... what the hell type of scam is that????

Pros: The woman was really helpful and funny

Pros: Nothing

Cons: Car was old and dirty seats, 147000 km. bone shaker

Pros: Friendly people, very apologetic about car not being ready

Cons: The car wasn't ready until an hour and a half after the agreed collection time. You would expect there to be more than one car available. Also the condition of the car body work was poor

Pros: Anythig

Cons: Try to give a old car

Pros: All very efficient and easy. Very good value.

Pros: efficient, friendly, clear

Cons: being charged in a stingy and unfair way.

Pros: Velocità e disponibilità nel servizio.

Cons: Impianto luci! Ci siamo trovati a guidare con solo le luci di posizione. Pneumatico sul bagnato scarsissimo

Pros: Easy to find

Cons: The car was old and underpowered

Pros: A very smooth experience. The staff were really genuine, and I felt I could trust them completely. I would definitely recommend.

Pros: everything was ok, the car was bigger than it was ordered

Cons: - it was not so easy to find them, the office is more than 100 m away, there was no instructions, where exactly the office is - the car was a little "used", "amortized", but anyway, it did the job just fine

Pros: Very efficient friendly staff

Cons: No negatives

Cons: Car not as advertised, booked a VW up and got a very old Fiat panda. Took a €800 deposit on credit card even though I paid for full insurance extra ??

Pros: Car was reasonably new and drove well

Cons: Info on DiscoverCars website says you can take the car on a ferry to another island. I also confirmed with an email to Avance Greece customer support. They said it only didn't cover the actual ferry journey. On arrival at airport office, which is not an easy walk up the hill, the office insisted that the email was incorrect. They said if I take the car to another island it is entirely at your own risk, as you are not covered at all by the insurance and was the reason I chose Avance.

Pros: English speaking and very helpful when we wanted to add my son 2 days later

Cons: Nothing

Pros: It was a friendly straightforward collection process with no fuss and no hard sell. Car generally was in good condition but needed a proper clean.

Cons: Off airport office was not easy to find. Thankfully Google maps helped. Car had high km and was not very clean and tidy. Body wash was poor, windows were dirty inside and out and windscreen washers did not work.

Pros: Do not recommend. Cheap cars which would not pass MOT. You pay for a small car as that's all you need but you get given the cars in the worst condition. If you want a car that doesn't feel like the gearbox will fall out then pay for the 'bigger' car.

Pros: Nothing

Cons: You use a company that clearly ripped me off

Pros: efficient no fuss service

Cons: they took £667 off my credit card for the excess when it should only have been pre-authorized. waiting for a refund

Pros: The staff were friendly and helpful even had a bottle of water for us after the walk to the office on a hot day

Cons: Nothing

Pros: Apart from other ok, OK.

Cons: Unknown to me, they charged me the full excess fee (700 euros) on Day 1, which I have never experienced before. Apparently, this is a not uncommon new practice for hires over 12 days. This will have cost me about an extra 40 euros in credit card fees. Assuming that this was in the small print, this was not explained to me when I hired the car. Although possibly legal, this is a sharp practice to gain money, albeit for a short period, from customers. I will not be using Avance again.

Pros: Nice guys at the office, helpful and chatty

Cons: Age and standard of the cars.

Pros: Good service. I had an issue the first car they gave me in that it was more than 10 years old and one on the tyres was very worn. I asked to change the vehicle and after a brief discussion they spoke to the manager and changed the vehicle for a newer car.

Pros: Quick and efficient

Cons: Nothing, car hire in general has got really expensive but advance were the most competitive

Pros: Car was old and battered.

Pros: Even though our flight was delayed there was no problem collecting the car and after a call from the plane I was told that they would wait for me despite the possibility of it being after closing time.

Cons: Nothing.

Pros: Competent service as expected - nothing more

Cons: Already discussed

Pros: The quick pick up

Cons: The fuel lid was stuck and had trouble filling up gas

Pros: Fast and professional

Cons: Expensive! and difficult to find the rental desk

Pros: Friendly, helpful and efficient staff.

Cons: Car was old, scruffy a little battered and bruised

Pros: The service started well but finished terribly. See comment next.

Cons: We returned the car with the 2 small scratches shown in picture below. They charged us 543.28 Eur for that, which to them it was not outrageously high a repair cost. The lengthy discussion ended up with the office manager screaming at my husband, saying they had actually made him a favor allowing him to use a debit card and applying a 30% discount on the repair cost. Ie, we should even be grateful! So, if anyone rents from these guys, good luck! For us, it was the first and last time.

Pros: speedy processing of hiring the car

Cons: Location instructions unclear and NOT 100m from airport. No pickup from arrivals so had to walk up fairly steep hill with baggage in hot sun . Being over 75 not a good start

Pros: Excellent customer service. Arrived at the car rental and was warmly greeted. Was given a bottle of water to cool down.

Pros: Very polite not pushy

Cons: Nothing

Cons: Deposit payment was actually debited to my credit card in full and has not yet been refunded

Cons: Avance = Green Motion

Pros: Car was almost brand new and gave me a free upgrade. Rental agents were very polite and provided an excellent service. I was concerned about that I read some car rentals tend to try to charge you for anything they can find you when you return the car but not Advance, check-out with them was quick and smooth with no additional charges at all (obviously I returned the car in same conditions as rented).

Cons: The office was just up the hill which can feel far when carrying luggage from the airport

Pros: Cheapest I have found, no queues, fast service

Cons: Had to wait for confirmation email until the following day after booking car online. Car given to me was very old. My credit card was actually charged full deposit amount rather than just being blocked for that amount. Rental office is about 10 min walk up the hill from airport terminal