Protection & coverage
Basic protection concepts
Do I need to upgrade my insurance if I upgrade my car?How to check if my personal insurance policy is accepted by the rental supplier?Understanding Insurance Offers at the Rental DeskWhat does deductible mean and how much is it for my rental?What is a Collission Damage Waiver (CDW)?What is a Loss Damage Waiver (LDW)?What is covered by Third-Party Liability (TPL)?What protection is included in my booking?What is included in Theft Protection (TP)?Why did the rental desk tell me my DiscoverCars insurance is 'invalid' or 'doesn't exist'?
Discovercars full coverage
Do I need to leave a security deposit if I purchase Full Coverage online?Full Coverage covers up to a certain limit. Who pays for the remaining damage cost?How can I add, remove or extend Full Coverage after my booking got confirmed?How do I request compensation under Full Coverage?How much does Full Coverage cost?I purchased the supplier’s insurance at the pick-up. How can I get a refund for Full Coverage?What documents do I need to file a Full Coverage claim?What if I got charged for the damages more than 90 days after the drop-off?What is covered by Full Coverage?What is Full Coverage?When will I receive an update about my claim?
Rentalcover
Can I view and download my RentalCover documents and invoice?How and when will I receive my payment?How do I cancel, extend or shorten my RentalCover protection?How do I contact RentalCover?How do I make a claim?How do I see the status of my RentalCover Claim?What are RentalCover’s age requirements?What is covered by RentalCover?What should I do if there are any damages, my vehicle breaks down or I have an accident?What’s Full Protection from RentalCover and how can I add it to my booking?Who is RentalCover?Can I add extra drivers or countries to my protection?
Sincera
Does Sincera cover the security deposit deduction?Does Sincera require a police report for all claims?How can I add, remove, or extend Sincera coverage?How do I contact Sincera directly?I bought Sincera but the voucher says Full Coverage. Which one do I have?What is covered by Sincera?What to do if my Sincera compensation claim is denied?Who is Sincera?Can DiscoverCars.com intervene in a Sincera claim?
Mobility Protection
What is Mobility Protection, eligibility and requirements?What does Mobility Protection cover, and what is not included?What should I do if my rental car breaks down or I have an accident?How do I submit a claim, and how long does it take to get reimbursed?How can I add or cancel Mobility Protection?
