What does Mobility Protection cover, and what is not included?
We want you to feel secure on the road. Mobility Protection is travel disruption insurance provided by Sincera Insurance.
It covers out-of-pocket expenses up to €3,000 if your rental vehicle breaks down or is involved in an accident during the rental period and cannot be safely driven.
Step-by-Step guide:
If your trip is disrupted due to a covered breakdown or accident, you may claim:
- Alternative Transport:
Up to €500 for taxi, bus, or train expenses directly related to the incident. - Emergency accommodation:
Up to €500 for a one-night stay if you are unable to reach your accommodation due to a breakdown or accident. - Communication:
Up to €300 for phone and internet expenses incurred while arranging assistance or reorganizing your travel plans following the incident. - Vehicle Replacement:
We will help arrange a comparable replacement rental vehicle (same or similar category), where available, if the original vehicle cannot be safely driven and the rental company does not provide one at its own expense.
If a replacement vehicle is not required or cannot be arranged, you will receive reimbursement for unused rental days based on the rental price, plus €20 compensation for each unused day.
Mobility Protection is not damage insurance. It does not cover:
- Any damage to the rental vehicle
- Theft of the rental vehicle, extra equipment or personal possessions
- Third-party liability
- Losses related to a no-show
- Losses resulting from failure to comply with local laws or the rental agreement, or caused by gross negligence or intentional actions
- Unforeseeable or uncontrollable events such as war, terrorism, strikes, or natural disasters (e.g. hail, floods, hurricanes, earthquakes)
- Any other loss, damage, charge, fee, compensation or liability not expressly covered.
"This covers the repair costs for the car."
Mobility Protection covers disruption-related expenses only. For vehicle damage or theft, you would need Full Coverage.
"I'm covered if a storm damages the car."
Natural disasters are excluded, even if they result in damage or an accident.
"Any delay is covered."
Coverage applies only if the vehicle becomes unsafe to drive due to a breakdown or accident.
💡 Did You Know?
Multiple insured events caused by the same issue at the same time are treated as a single claim under the €3,000 policy limit, including any applicable fees or currency exchange costs.
All drivers listed in the rental agreement are covered at no additional cost.
What To Do Next:
Make sure all drivers are listed on the rental agreement to remain covered.
If you’d like to protect the vehicle itself against damage or theft, consider adding Full Coverage alongside Mobility Protection.
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