Does Sincera cover the security deposit deduction?
Yes! Sincera happily reimburses you if the rental company deducts money from your security deposit for covered situations, like damage to the rental car or theft. Just keep in mind that the rental desk will still need you to leave the standard deposit when you pick up the car.
Step-by-Step Guide:
At pick-up, the local team will ask for a security deposit using a physical credit card in the main driver's name. Since Sincera is an independent policy, the rental desk still needs this deposit hold to release the car.
If the car gets a few bumps or scrapes during your trip, the rental company will deduct the repair costs directly from your blocked deposit.
The local team will go ahead and charge those costs to your card. Just make sure to grab the final invoice, a damage report, and proof of payment (like your bank statement) before you head home.
You have up to 90 days after dropping off the car to log in to SinceraInsurance.com
and file a claim. Sincera will gladly reimburse you for the deducted amount, up to €5,000, as long as the damage falls under the coverage guidelines!
"I bought Sincera insurance, so the rental company cannot touch my deposit."
The rental company absolutely will charge your deposit for damages. Sincera is a reimbursement policy; this means we pay you back after you pay the supplier.
"They took my deposit for a traffic fine and a cleaning fee, but Sincera will refund me."
Sincera strictly excludes traffic violations, fines, their associated administration fees, and cleaning fees. The policy only covers physical damage to the vehicle, car theft, and specific incidentals like towing or lost keys.
"I damaged another car, so Sincera will reimburse that deposit deduction too."
No. Sincera strictly covers the rental vehicle itself. Third-party liability (damage to other people, their vehicles, or property) is completely excluded from this policy.
💡 Did You Know?
While Sincera excludes things like speeding tickets, it covers specific deductions that basic rental waivers almost always exclude, such as misfuelling costs (including draining and repairs) and lost keys or lockout fees!
What To Do Next:
If money has been deducted from your deposit for eligible vehicle damage, gather your Rental Agreement, Final Invoice, and Damage Report. Then, head to SinceraInsurance.com to submit your claim immediately to beat the 90-day deadline!
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