I purchased the supplier’s insurance at the pick-up. How can I get a refund for Full Coverage?
According to our Terms & Conditions, Full Coverage is fully refundable if it is cancelled before your scheduled pick-up time. If you are currently at the rental desk or picked up the car earlier today, it’s best to call us as soon as possible so we can review your situation.
Step-by-Step Guide:
Look at your voucher to confirm the scheduled pick-up time of your rental.
You can log in to the Manage Booking section on our website and cancel the Full Coverage yourself.
The system will process a full refund automatically.
Once the rental period begins, the Full Coverage becomes active protection for your trip and remains in place for the duration of the rental. It is strictly non-refundable.
If you were pressured into buying the supplier’s insurance, please contact us on the same day as pick-up (within 24 hours) so we can review your situation and provide guidance.
"I didn't use DiscoverCars.com's Full Coverage because I bought the supplier's insurance at the desk, so I should get my money back automatically."
Full Coverage is a separate protection product. It remains active alongside the supplier’s insurance, essentially making you "double covered." It does not automatically cancel just because you bought the rental company's product.
"The rental agent said your insurance is invalid, and promised I could just cancel it later."
Rental agents may sometimes use pressure tactics to promote their own commission-based products, including suggesting that third-party insurance is “invalid.” Our coverage is secured from the start of your rental, so it cannot be canceled once the rental period has begun.
💡 Did You Know?
Even when you choose the supplier’s protection at the desk and end up with "double insurance," DiscoverCars Full Coverage often complements it by covering items that many supplier waivers may exclude, such as tires, windows, mirrors, underbody damage, or lost keys.
What To Do Next:
If you are still within 24 hours of pick-up, contact our Customer Support team through the HelpCentre so we can review your situation.
If your rental has already been active for longer, your Full Coverage remains active and provides an excellent backup layer of protection!
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