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Welcome Cars at Alghero Fertilia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Terribe, cheater, liar customer service!
Pros: Not enough space to write what I didn’t like, so I do it here. When I returned the car, was nobody there to check it , I called the office in the terminal , she said that she doesn’t have time , because she is alone there. The care should be ckecked when the client is present, not afterwords, anuthing could happen after I dropped off the car and I woluld be responsible for
Cons: The girl on the desk should not be working at customer service, she was pretty rude , when picking up the car , I didn’t remember my postal code and she said that she cannot rent me the car because ofthat…on a tone that should never be used at any customer service desk . Then she didn’t provide clear indication where the car is located , I had to spent 30 min to find it. The car was dusty on the exterior .I did not receive the contract from Welcome cars in the email because she got it wrong..
Pros: Punctual, cordial, car upgrade free of charge
Cons: large amount of money for security deposit that risk to top the limit of credit card
Pros: all was arranged in advance and an upgrade was given.
Cons: English was not great to explain what we were signing for
Pros: Everything went smooth, the girls from the desk office in Alghero Airport were friendly and helped us to understand the rental conditions. The only thing that we did was to take some photos with the car in the parking lot, before the rental (to have a record of all the bumps and scratches of the car). We recommend the service and we will be coming back for future rentals for sure!
Cons: Everything was ok.
Pros: Online reservation have one price, when you came there they double it. When you cancel the reservation because of that, they dont want to refund your money.. They won't even respond to your refund email. The woman who works at the counter is unkind and rude and dont want to cooperate and help you with your reservation and picking up a car. I hope somebody will read this…
Cons: Online reservation have one price, when you came there they double it. When you cancel the reservation because of that, they dont want to refund your money.. They won't even respond to your refund email. The woman who works at the counter is unkind and rude and dont want to cooperate and help you with your reservation and picking up a car.
Pros: Kind agent, new car, spacious as we needed (4 people)
Cons: Our car was damaged before our renting. I understand that TOP season isn´t time to fix it.. but we were worried about damaging the car even more
Cons: They forced me to pay for their full insurance even though i had my full coverage from Discovercars.com. And i had to pay 70€ deposit too
Cons: They are charging me €104 for “scratches” on the tire cap, which is totally absurd. They’re so minimal that is impossible to see, they are natural risks of using a car. They don't have proof of before, just the after - which is slightly more convenient. And they excuse that I should have bought their insurance.
Pros: A new car.
Cons: Empty tank
Cons: The car was not full fuel , dirty and important airbag was error .I have pictures this situation . We paid 55 € / day 8 days was 440 € and we prolong 2 days more and we paid 165 € for 2 days its not good and parking was full and we 35 min looking for place …….😫😧 This company is not profesional for my opinium
Pros: The car was very nice
Cons: The long waiting for the inspection and the overall carelessness of the employees
Pros: I would have preferred if the staff at welcome cars carried out a inspection of the car before I left the airport
Pros: The staff was really kind and helpful. They even gave me recommendations for stores to go to in Alghero.
Pros: The attendants were straight forward explained everything easy.
Cons: The fact I asked full to full and didn't come that's the only thing I didn't like.
Pros: Ease of drop off. Language was not a problem. Agent was polite.
Cons: The car was full of scratches and dents and the service warning light was on. It made me unsure of driving the car and worried I would get charged for one of the scratches.
Cons: Alla firma del contratto molti danni non erano segnalati nel contratto iniziale. Il personale ha comunque chiarito come evitare sorprese
Cons: Alquilamos 2 coches y uno de ellos no nos aceptaban la tarjeta de crédito porque no se indicaba el nombre del titular, aun enseñando la aplicación del banco con los datos del conductor y número de la tarjeta para hacer la comprobación no nos la aceptaron. Para poder coger el coche únicamente nos dieron la opción de pagar el seguro a todo riesgo para entonces aceptar una tarjeta de débito. El segundo coche que cogimos, el trato durante la devolución fue nefasta.
Pros: The lady in the kiosk was lovely. Helpful and professional- I would use this firm again because of her. The car was a dream to drive and we explored and had a wonderful time on the island.
Cons: Empty fuel tank, no emailed documentation, ominous warnings about up front payments despite purchasing enhanced insurance packages. Having to take long detailed videos of the car on pick up and drop of for own liability cover ‘made me feel uneasy.
Cons: I had to pay more than i have to. they gave me another car than i asked even though it was a better/bigger car but wasn't necessary for me
Pros: Fast, efficient
Pros: The front desk person. Very kind. The car was very comfortable, appropriate for a family with 2 children
Pros: rychle jednanie, jednoduché vyzdvihnutie, milá slečna
Cons: nothing, next time I will use another rental company
Pros: Speed of collecting car
Cons: deposit did not match with request by rental company for the third timw
Pros: Everything worked well. We were satisfied with this company and the lady in Alghero Airport was very helpful.
Cons: Zaplatila jsem předem cca 20 EUR za rezervaci. Půjčovné mělo být cca 150 EUR na 8 dní. Ovšem když jsem si přišla vyzvednout vůz na letišti, zvedli cenu půjčení na 380 EUR! Důvodem je, že nemám kreditní kartu, jen debetní. A ta cena byla opravdu pouze za půjčení, nestrhávali si žádnou vratnou zálohu jako obvykle. Ještě mě nechali půl hodiny čekat (slečně končila směna). Propadla mi záloha a auto jsem si půjčila jinde. Takže tuto společnost nedoporučuji.
Pros: O carro era otimo. Me deram ate upgrade para um carro automático. Simpatia no atendimento
Cons: O atendimento no balcão foi bom, porém a entrega do carro não é acompanhada. Voce tem que achar o carro sozinho num estacionamento enorme. Na entrega também nao tive acompanhamento e foi dificil descobrir se nao houve nenhum problema. Tive que ligar para pedir um documento comprovando a entrega do carro e o fechamento da locação.
Pros: Quick and smooth pickup, dropp off also easy with keys locker.
Cons: Didn't recive any document regarding rental, probabbly by mistake during agent writing my email address.
Cons: I was not be able to rent the car, according to what I stated before, and I didn't receive my money back.
Pros: friendly poeple, nice car
Cons: 1.Very difficult locating the car with no help from agent. 2. Outside of car was very dirty with dust and bird droppings. 3. Gas tank was near empty, in the red 4. Could hardly see out windshield and rear window due to dust and dirt 5. No instructions for the return
Pros: Only the car
Cons: WE paid for GPS which we didn't get. Two hours waiting time to receive the car. The agent gave us hard time to finalize the process of receiving the car.
Pros: Welcome cars was perfect.
Pros: + car has clear + Holder at mobil
Cons: - bad service when picking up the car - I had reserved a child seat which is registered in the form but the staff did not provide it to me when handing over the keys anc car and I miss out until the parking lot = loss of 70 minutes - in case of failure and report to the station we were told that they would call back within 20 minutes and Nothing was done for 1 hour. we had to call again that the car was refusing to start. Fortunately, the car started after 2 hours of breaks
Pros: Poor service
Cons: Car was booked Full to Full, was provided with 2/8 gas, no carpets inside, car had exterior light damage at receival, no response from rental company on email after drop off, ammount deducted from deposit without any explanation or justified reason
Pros: La signora è stata puntuale e gentile
Cons: Le spazzole tergicristalli erano esaurite e gli pneumatici troppo consumati
Pros: nice to get automatic car instead of manual and it was really nice of the customer service to prolong our rental for an extra hour for free
Cons: waited for 30 min before someone showed up at the service desk which was really tiring after the arrival
Pros: I like their support before renting a car - as we had a flight change we needed to return the car sooner, so they were ok with it with no surcharge. I like the car was quite new, but wasn´t cleaned from outside (but we were ok with that), no car carpets, that was quite a pitty. If they return the deposit soon, I will be happy with their service :)
Cons: problem was, when we were returning the car in Cagliari,it was really diffucult to find their kiosk as they don´t have "Welcome cars" sign nowhere and nobody was working at 7am:/So we were stressed out,turning around to see all kiosks until one man helped us and tell us that its kiosk "nollegiare".Furthermore there was no key box :/ I called them, nobody responded, I wrote them sms and email, that we left the key in other keybox how other employee from car rental suggest us,but no reply yet:/
Pros: the kindness and professionalism of the employee of the Alghero office.
Cons: Gave us different car and we had to pay some extra insurance even we had full coverage.
Pros: Efficient polite and friendly staff at the airport
Cons: Nothing to say
Cons: Unhelpful staff - no credit card so no car - would not accept wife's credit card - stupidity - went to desk nearby and very very helpful
Pros: evrything was very quick and the car was very good
Cons: It is not clear the effectivness of the insurance
Pros: Very friendly and relaxed. Was at airpprt
Pros: Very efficient compy
Cons: Good quality car