Felirent at Alghero Fertilia Airport

Pros: The Agents we dealt with were very friendly and helpful. The car was excellent.

Cons: Both upon pick up and drop off, the location of the offices was very difficult to find. We asked other car rental agencies for directions, and none of them knew anything about Felirent. That did not inspire confidence! Maps of exact locations should be provided. We could not even get through to the Cagliari airport depot by phone. And the Alghero airport agents knew nothing about the drop off location.

Pros: Very helpful agent

Pros: It was quick

Cons: Not the order car and he was not so clean inside

Cons: Das Personal war sehr unfreundlich, unprofessionell und absolut nicht hilfsbereit. Das Auto in einem schlechten Zustand.

Pros: The car was new and in a ďgood contition carplay etc.

Cons: They charge for cleaning and there was no other client when we came to return the car and took almost half an hour

Pros: cheaper than other car rental agencies in Alghero

Cons: The agent said the deposit would be released right after the drop-off. It happened 21 days ago, and the deposit is still with you

Pros: Speed of car delivery, cleanliness of the car

Cons: The tank was not full, I didn't know exactly how much was in the tank, I handed over more fuel than I thought, the lady forced me to buy some insurance for €17, while basic insurance was included in the price of the car, I didn't receive the documents about the handover of the vehicle, the handover protocol by email

Pros: Staff helped me figure out how to set the car language to English

Cons: The car connected to my iPhone at first but when I restarted the car the second time the Bluetooth audio wasn’t working

Pros: Франческа ,беше абсолютен професионалист. Обясни ми всичко много коректно.

Pros: They accept American Express and the price was competitive

Cons: -The location is inconvenient and unsafe to walk to -I paid for a slightly better car and given a lower category -Car was smelling damp -check-in was too quick and unprofessional, car had several scratches not reported, I had to take several photos.The attendat didn't want to write them down despite my request. -they attempeted to charge for scrathes I took photos in advance.After a 30-minute inspection they charged my for a keylock damage which was barely visible (not caused by me)

Pros: We got a new car with 4,000 km on it.

Cons: I chose a car with the option to pay by debit card and paid the full amount of €224 through the app. When we arrived at the car rental office, I gave them my debit card, but they said they do not accept debit cards. They told me that the payment was made to Discovercars and they don’t deal with that. So I paid more money and they took a €100 deposit from the same card. I returned the car in good condition. Now I’ll see if and when they return the deposit to my debit card, the same one

Pros: Nothing, they are a scam, charging extra claiming addl contractual terms

Cons: They are cheaters and charge you on top of the agreed rental fee, they need to be banned

Cons: Everything was ok, except that they charged me €330 in comprehensive insurance, since I didn't have a credit card and they didn't want to lend me the car without it. Nothing like that was stated when ordering.

Pros: First class , very helpful, excellent start to our break in Alghero

Cons: Nothing

Pros: Because they gave us a different car from what i booked.

Pros: Drop off experience, very nice lady, perfect communication skills, she could hande me - as a very dissapointed customer. So the credit goes completely to her (not Felirent)

Cons: Difficulty to find this company from Airport. The visual and the environment of the company. process is a disaster. the price for the car. and then again the price for the - so called - insurance After we handed over the car, they found out there was a robbery attempt to open the door - i told them to clear this off using the insurance (33eur per day / no other option available) - this was not cleared by the insurance by 100%, they needed to charge aditional 61 Euros!!!!!! Never again.

Cons: I didn’t like few things: - I ordered Hyundai, got much weaker Citroen instead. I would think that “similarity” of a car is based on its power - if you don’t have credit card, additional +160€ fee comes into game, which was nowhere stated! - when signing documents, the place for my signature was placed so that the actual text was not readable. Upon asking for it (or a copy), lady joked about the contract being about selling my lungs, quite inappropriate.

Pros: Fast checkin, brand new car (we were the first to drive it), friendly staff.

Cons: Not 10 because of a fee which wasn't previously communicated (extra 2,50€/day for roadside assistance because we didn't choose their cover).

Cons: We signed a contract, then I got a car. I discovered some scatches and asked they are noted in the contract. It was rejected with an explanation the contract had been signed and was running and could not be changed. I was told to make a photo. It was difficult to make a photo of a shiny surface. If it was at night there would have been no chance to take a photo.

Pros: Nothing.

Cons: Agent was rude and unhelpful. Information when booking with Discovercars.com was unclear. Would not use in the future or recommend.

Pros: Great, everything perfect! Very kind and helpful instructions at the check-in desk.

Cons: 1h30 to pickup the car

Pros: It was quick and easy pick up process and although DC does not mention it, Felirent have also keybox for drop off.

Cons: I have received a strange call approx. 16 hours before arrival (at 8 PM!), that they might not have car for me next day, because of overbooking and agent recommended to me to cancel my reservation. I did not do it, and next day I have spent couple of minutes with representative from DC on phone call, who explained to me it might be a bit scroupulous behaviour of Felirent agent to motivate me to cancel my reservation because someone would pay more.

Pros: Nothing. Won’t use this site again.

Cons: Car pickup took 1.5 hours and only 3 people ahead of us. Took long to find the lot - no signs anywhere. Drop off there was nowhere to put keys. Had to wait until 8am for office to open. Several other people waiting to return cars. Ended up barely making flight due to back log in security from people waiting to drop off cars.

Pros: Nice personel, quick, everything explained and fair treatment.

Pros: No complaints great service

Pros: Nothing.

Cons: One agent working, spent 2hrs after landing because of lack of employees, procedure that took too long, no one to phisically check the car at drop off. Felirent is a no-go for the next rental for sure.

Pros: Barátságos kiszolgálás.

Cons: Miért kell fizetni young tax-ot, ha valakinek 7 éve van jogsija 24 évesen? Tegyük fel 30 évesen 2 év tapasztalattal nem fizetnék? Miközben a jelenlegi rutinom sokkal biztonságosabb. Ezt érdemes átgondolni.

Pros: Good car and staff

Cons: After 2 weeks I didn't receive my €300 deposit yet.

Cons: Everithing was ok.

Cons: Car had very dirty windows all around but front windscreen was nightmare, unable to drive the car during the sunny day but mainly after the dusk. After that the car was pretty good, free upgrade from Fiat Panda to Citroen C3. Recommend this company

Pros: Quick, efficient, got the deposit back after 2 days, never got it that quick and I rent cars regularly.

Pros: Car was clean.

Cons: Car rental desk is not actually in the airport. You have to walk on the street to get there, there are no sidewalks coming out of the airport. They tried to charge us for scratches that were on the car when we picked it up. Make sure you take videos and pictures when you pick up the car.

Pros: possibility of leaving the car in the multi-storey car park in Cagliari near the airport

Cons: missing ordered car from selected vehicle segment difficulty finding the office at the airport in Alghero and Cagliari wrong address for returning the car in the general rental conditions

Cons: The fuel tank was not full at the pick up - refund offered by the agent however when email sent to customer support no reply received.

Pros: very affiant and simple.

Cons: service was good.

Pros: Quick support

Cons: -

Pros: Efficient rental agents, everything went smoothly, no hidden costs. Car was new and in perfect condition. Agents answered all my questions and concerns and there was no problem at all.

Pros: everything

Cons: there was not anything

Pros: They didn’t put any problems

Cons: The car had the front bumper loose, the windshield cleaner at the drivers side did not work

Pros: Top class and efficient

Pros: 1. Clean car 2. a good fast check-out.

Cons: 1. No information, that if the client does not have the right credit card, Felirent will automatically charge additional "Premium car insurance", no matter that you paid Full coverage before. (In my case 224,- extra) 2. Offering a car, which they don´t have at all. 3. The deposit refund took 36 days after they promised 5/7 working days without answering questions, picking up phone calls, etc.

Pros: Helpful staff and good quality vehicle

Cons: Fuel tank not full as stated by representative and rental form, issue was resolved as not charged for fuel on drop-off, also would have been helpful if fuel type was confirmed as not familiar with term benzina for petrol

Pros: Nothing, he was rude and fooled us with golden protection. Spent 700€ for a car that we had 1 week.

Cons: They ignored my request on returning the car earlier. So i could not get some money back.

Cons: Pretty bad english, so if something happens it will be difficult to solve the problem.

Pros: Great customer service and car was lovely.

Pros: No fuss transaction.

Cons: Trying to locate the pick-up desk but nothing major.

Pros: No problems returning car, except busy agent.

Cons: Too few agents at service desk, not the car or the size expected.

Pros: No problems with either pickup or drop-off, no hidden costs. Desk attendant was very nice, a very big plus is also not pushing any additional insurance plans on the client - love that! At drop-off, despite there being a long line of clients waiting for pick-up, it took no more than a minute, just got instructed to drop the keys in the key box and I was off to the airport. Deposit was back on my account in a matter of days, no questions asked. Will definitely come back if I visit Sardinia again!

Cons: Not huge problems, but the state of the car was not perfect - one of the tyres was damaged (side wall cuts). Also had to inflate them during our rental as they were a bit flat. Windshield washer fluid could have at least a bit of soap added, just water doesn't do the job sometimes, especially on such a dusty island as Sardinia (also ran out of it - but I could've just used a lot). Fuel policy on DiscoverCars said full to full - was actually same to same.

Cons: Eventually cost much more,then advertised...

Pros: I Pay for Nothing No contact email after Pay. Its scam

Pros: Close to airport. Fast delivery of the car.

Cons: Didn't get 208. Navigation didn't work. Car was dirty when I received it outside. Inside it was relatively clean. I cleaned it before I dropped it off. It was cleaner when I gave it back than when I received it.

Pros: It was easy and quick, no problems with anything.

Pros: Bad and insufficient instructions how to get to the rental company

Cons: It seemed like the amount of time required to pick up a car takes too much time.

Pros: The receptionist when picking us the car was not friendly, and the car that I selected wasn't available, but she upgraded to one that was available. It looked like I was doing her a favour. It was on September 2023.

Cons: Yes. It was practical. The reception when dropping off the car was great and explain us everything in a great and friendly way. Good experience overall.

Cons: Requirement of double insurance payment

Pros: Fast, efficient, polite staff, clearly explained rental conditions, specifically asked that I do a thorough check of the vehicle prior to our rental and report any missed damages, did not insist on selling extra services that I specifically declined. Additionally, they provided complementary beach gear that other tourists left behind.

Cons: Everything was great

Pros: Efficiency, friendly agents

Pros: Nice and available people, good communication

Cons: One small car damage was not initially indicated

Pros: Price, car condition

Cons: Time spent at the desk for picking up the car

Pros: Serena was very helpfull and friendly. She explained clearly The rental conditions. The car was clean and new. Not one problem. I have read different negative reviews regarding additional cost for The car cleaning and that IT takes up to 10 days for The deposit to get freed and that If You play with debit card there is an additional cost. Please don't give bad reviews because You don't read well The rental conditions. All of those things are clearly and transparent stated on The rental site.

Pros: the car was almost new with very low mileage.

Pros: Rapidi cortesi e buone auto

Cons: Nulla

Pros: Price-quality ratio

Cons: Although the waiting time was long, because at that time they only had one employee, the least pleasant thing was having to wait on the street, in the sun and in the heat. After being attended to, it was relatively quick. The WORST thing was that the car was dirty on the outside and inside, as well as the bad smell. The window cleaner tank ran out of water after 3 days of rental.

Pros: Nothing

Cons: Horrible service. Rude staff. The cars booked wasn’t available (convertible). Took 1,5 hour to pick up! Will never use again.

Pros: The staff was nice, and I was able to pick up the car earlier.

Cons: Cars were not cleaned.

Pros: they were kind, dynamic, spoke good English, provided a great service

Cons: nothing to complain about

Pros: Tutto semplice, chiaro e veloce

Cons: Nothing

Pros: T'he car

Pros: Foarte amabile doamnele, am primit upgrade gratuit la o masina de clasa superioara, fata de cea rezervata!

Pros: very good service and staff efficient very good car too very pleased with all ..grazie di tutto

Pros: Nothing

Cons: Disappointed

Pros: Fast and helpful.

Pros: They accepted Revolut card

Pros: Fast picking up. Fast drop off.

Cons: -

Pros: Good staff

Cons: I was bemused to pay an additional charge of 10 euros (cash) for cleaning the car. Usually the cleaning is included within the contract.

Pros: Very friendly and efficient staff. Almost brand new car, very comfortable for the best price we found.

Cons: Kind of a trek, out of the airport itself and across the road without good signposting.

Pros: Good, nearly new car and as soon as we got service it was fluent.

Cons: Location was not really as stated: "Rental desk is located opposite side of the terminal, 150m from the exit." After hours of connection flights carrying all your luggage you would except that the instructions are clear and you don't need to ask from other rental kiosks where can I find the Felirent kiosk. Not a big issue but should be easy to fix;)

Cons: They didn't accept our credit card, and tried to charge us 25€ pr day for the whole rental. We refused and found another rental place in the airport where it was no problem to accept our card. Should have been more clear on booking page for sure.

Pros: Everything went well and they were professional.

Cons: They should have informed me about that the car should have been cleaned before I returned it.

Pros: Friendly and helpful

Pros: Friendly agents.

Pros: Excellent once we found the Felirent office!

Cons: Finding the Felirent office especially when we were looking for Discover Cars!

Pros: Felirent had amazing customer service, the employees were incredibly helpful! The car was in perfect condition!

Pros: Good car

Cons: A lot of things the most is the fact they charged me 80 euro for late pick up when the flight was delayed for half an hour and I also called the agent to say him this. They also pretended to close before my arrival and I was with my girlfriend who is 6 months pregnant and I told them about it

Pros: The method of payment weren't explained very well, I had to pay 25€ per day extra because I paid with a debit card and not a credit card: it wasn't written anywhere (anywhere easy to find out at least) that with a debit card I would have had extras to pay

Cons: The model of the car was better than expected

Pros: Friendly and professional staff, who all spoke very good English. Collecting the car and returning it were both straight forward and took very little time. The rental documents were emailed to me and were also in English so easy to understand. All round great service.

Pros: Chepest option

Cons: Slow to pick up / drop off; additional charge for outside cleaning even if due to bad weather; rental desk not in terminal as advertised

Pros: Extremely friendly and clear in giving instructions.

Cons: I think it'd be better if the task of cleaning the car could be carried out by the rental company rather than the customer (maybe making the customer pay an extra fee for it).

Pros: Friendly and accommodating staff.

Cons: it was not easy to find, I suggest some directional signage starting at the arrival gate (ideally with a map) and it took a bit too long to process, but again very polite staff. Will be nice to also add a map to the nearest gas station.

Pros: Very friendly, car was good, better than we expected. Price very good.

Cons: It’s impossible to find the location without calling the Felirent. There are no signs leading to the service desk and directions in the confirmation emails are more than vague. They need to put some arrows or more information how to get to the location…

Pros: Car was clean service was great

Cons: Location of the rental office was unclear after arriving into Alghero at night we had to leave the airport to find it, I would suggest providing clear directions on the location

Pros: Felirent had absolutely no signage on how to get to the location to collect the car. The location on Google maps was also incorrect.

Cons: It took a very long time to locate and get the car. Very inefficient and took much too long

Pros: Easy to drop off

Cons: They were slow and hard to find. Haven't send the deposit back yet

Pros: Easy to rent, very quick process.

Pros: Very friendly, fast, ptofedional

Cons: Description of the location of the rental desk was poor. I was requested to pay unexpected fee 25 EUR per day because I did not have a credit card. The purpose of this payment remained unclear

Pros: They tried their best and gave us an upgraded car

Cons: Maybe it has just opened but it wasn’t easy to find, not very recognisable. Staff needed to turn on a generator to get the lights on, wry poor internet connection so forms were filled out manually to speed things up.