TopCar at Fuerteventura Airport

Pros: The lady on the reception desk was very helpful. We had misplaced my husband’s driving license and credit card during the flight. Thankfully as I had made the booking she was able to use my license and credit card and a picture of his instead. It could have been a disaster otherwise. It was a very stressful experience but she remained calm and helpful throughout and kept the situation under control.

Pros: The agents were fluent in English and were kind and helpful

Cons: Somehow the pick up process was too long ( despite we used the same company on 3 of the islands). The Kia we got in Fuerteventura had very dirty windows ( inside and outside). Also the screen wasn’t working, and we were told ( and google search confirmed) that that’s an usual problem of those cars. So we were able to connect only one ( out of three) phones ( only vis the cable, and sometimes with a few attempts) for navigation. The iPhone didn’t even show. There was only one charging port

Pros: Car was new and in good condition. We had to wait so long for pick up they they told us we did not need to fill the car with petrol upon drop off.

Cons: Their "deposit" system which involves taking money out of your account. Zero communication after drop off. Still have not received deposit back.

Pros: Person at desk was very helpful

Cons: Car not checked when returned. Still waiting for confirmation of deposit back,

Pros: People were very friendly and very helpful.

Cons: The car battery was a bit “tired” so sometimes the car door didn’t want to open, or it beeped, but it was ok in the end. It wasn’t a problem.

Pros: Dropping the car off was quick and easy

Cons: Waiting over an hour to get to the desk in the airport and then a further almost 2 hours to collect the car from the office in the car park. Which they eventually brought around unwashed due to all the customer complaints. However the staff were as helpful as they could be under the circumstances. The company need to employ more of them.

Pros: The staff did apologise for the inconvenience. And they spoke good English.

Cons: The length of time we had to stand and wait in the airport, and then in the hot car park to receive the car, which was dirty and not mechanically sound. If we hadn’t already paid I would have gone with a different company.

Pros: Staff were friendly and accommodating

Pros: It was quick and easy. And cheap.

Cons: Car had all scratches and dings over it on pick up. Still a lovely car to drive though.

Pros: Good car and courteous staff.

Cons: The wait in the queue to pick up the car. We were nearly an hour in the queue.

Pros: Very efficient in all areas

Cons: N/A

Cons: The €900 deposit was actually taken and not "blocked" on the credit card. This adds bank charges in transaction fees whereas a " hold " or " block " wouldn't. Deposit refund takes too long after vehicle return

Pros: Excellent tental

Pros: Quick away from airport. Office efficient. Key provided as soon as paperwork provided and signed. Pick up straight opposite arrivals and right next to exit. Garage in airport on way out to top up fuel

Cons: Wing mirror damaged which I didn't notice in the dark, so was panicking. Knew we didn't do it, but it wasn't marked on paperwork sheet, so thought we were going to get the blame, but car went straight through it's check when we returned, so they obviously knew about it.

Pros: Friendly, helpful

Cons: Not enough agents to enable checking. We had to wait over 30 minutes. That's the only negative thing I can say. Everyone was waiting for Top Car rather than other rental places which tells me they were probably a lot cheaper.

Pros: The information provided for collection and drop was good, with knowledgeable and helpful staff available

Pros: Booked a small car and had a very new looking Honda i10. Car went really well and was very good on fuel. Pick up took less than 10 minutes and drop off the same. Car was in tge airport Car park directly opposite the terminal. Couldn't fault them really.

Pros: Smooth service. Usually quick.

Cons: Long queue to collect car. probably bad timing. And popular company.

Pros: Drop off was fast and easy. Quality of the child booster seats was good. The car was clean.

Cons: Took too long to collect the car. I want to use my own 3rd party insurance. Quality of the car was poor and damaged.

Pros: The service was quick and easy. The car was great, just what we needed. It was clean modern and very nice to drive.

Cons: IlA minor issue but I had to pay by card rather than the cash I'd already got.

Pros: Very quick dropping off service and good price for this car

Cons: It was very big clue for picking up the car. The ladies at the desk were doing great job though

Pros: Agents at collection and drop off we’re kind, patient and friendly

Cons: Long queue to collect.

Pros: The car was low mileage and outwardly in good condition.

Cons: They took a 900 euro deposit on pickup. Most companies have just blocked the deposit. Nobody available at pickup point. The car was not completely clean. The headlights on dip were not very effective. As we picked up the car at night it made the 30 minute drive to hotel difficult. There was no water in windscreen wash which we found out in a sandstorm and had to wash windscreen from a water bottle.

Pros: TopCar are ALWAYS on the ball when it comes to satisfying their customers. And are quick to resolve issues.

Cons: No comments here. Service was great!

Pros: Straight forward

Pros: Effortless

Cons: I few niggles that a mechanical precheck could have fixed quickly. Soft tyres and an irritating rattle

Pros: Helpful, friendly staff and good vehicle

Cons: Far too long queuing to pick up car at airport desk

Pros: The service desk was quick the agent was very helpful the car was very good and the car was the make and model i asked for

Cons: Everything was great nothing to dislike

Pros: Good value for money. Full to Full - petrol station very close.

Cons: Agent tried to sell me insurance second time - i bought online already but she said I can get insurance again for £6 per day and it will help with claim as I booked via broker. She/agent also said that deposit through Amex will be blocked up to 6 months but it was freed second day after check out... There was no car body marks on the paperwork... I took video but car is in dark spot so it is hard to film it...

Pros: Ease of the service. Custoenmr service was good.

Cons: Everything was good

Pros: Friendly lady and was very helpful

Cons: Lovely car that was spotless.

Cons: Not providing written confirmation that the car was returned with no further charge and the credit card deposit refund wasn't processed in front of me or a slip provided I just had to trust them and leave without any proof which doesn't sit well with me given some previous car hire issues with refunding deposits.

Pros: Quick, helpful, no fuss

Cons: Despite there being no obvious drop off area shown and a member of the Topcar staff asked me if I was dropping the car off when I parked it, I was told at the office by another staff member that I hadn't parked the car in the correct place when I dropped it off

Pros: Excellent check in smooth paperwork

Pros: Good efficient service

Cons: Pointing out some current scratches and paint issues which hadn't been listed

Pros: Speed of drop off

Cons: Queue in terminal before collecting car

Pros: Very efficient, easy to use, friendly staff, overall great service.

Cons: Car was very dirty (Dusty) inside and out on pick up, we now realise that fuerteventura is a rather dusty place however could have still had someone go over it before we were given the keys (will attach a photo that was taken as we picked the hire car up).

Pros: Drop off very because I had purchased xtra insurance

Cons: Extra insurance

Pros: Price, handover process, waiting timing and the car

Cons: I felt when returning if I did not have evidence of damage prior to collection then I would have been charged for damage that I did not cause.

Pros: Very helpful staff and treated us with a smile which is very welcome in Spain!

Cons: Nothing to fault

Pros: Nothing

Cons: Paperwork incorrect and told me to take pictures of the damage to prove it wasn’t me on return. Car was damaged in multiple places and dirty, no water in washer.

Pros: Everything went really well. Very pleased with the service provided.

Pros: Friendly, professional, car as described (which is rare in my experience)

Cons: N/A

Pros: The agents at collection and drop off were polite and efficient

Cons: There wasn’t anything in particular to dislike

Pros: It was quick and easy to pick up and drop off. Our refund for the deposit was promptly refunded

Cons: N/a

Pros: Quick and easy

Cons: The que for picking up the car was far too long.

Pros: Speed and efficiency. When I could not find how to turn on the car lights (dark night and black interior), they were super quick to help.

Pros: Very good customer service experience. Car not bad considering the mailage. Would recommend to others

Cons: None at all

Pros: No waiting and very efficient

Cons: Hire Car (Mitsubishi) was a bit aged and up on miles

Pros: Car was big and pretty new .

Cons: Car wasnt clean properly. Looked like someone done the cleaning in rush.

Pros: Friendly, speedy, don’t try to upsell.

Cons: Fuel policy of same to same isn’t the best.

Pros: Fast, efficient and fast handover at the end.

Cons: Buying the insurance online when initially renting the car, to be told they don’t recognise it at the airport when you collect the car, and then sell you a better version face to face.

Pros: Efficient service, friendly staff.

Cons: Car provided was of sub-standard quality. Previous damage to 5 panels on car led to a feeling of poor quality vehicle being provided. After complaining and returning the car for a replacement the alternative vehicles (2) were of equally poor condition.

Pros: Easy to pick up and drop off. Deposit returned promptly.

Cons: A bit slow at the counter and the large deposit put on the credit card, but it was returned quickly after drop off.

Pros: Speed of pick up and drop off

Cons: N/A

Pros: Helpful staff and clean car

Cons: Long queue for pickup

Pros: Nice staff

Cons: Waiting time to pick up the car

Pros: Friendly and efficient.

Cons: Nothing

Pros: Quick, clear, friendly & efficient

Cons: Nothing

Cons: Car had lots of knocks dints and scratches on it.

Pros: No hard sell on taking out the full insurance which we always do direct with the actual hire company and not the agent. Given a choice of 2 different cars to pick. Full to full tank and 1 extra driver included.

Cons: No one came to do a check over with us at pick up so we personally took photos of the dings and marks on the car. Luckily the hand over at drop off was fine.

Pros: Just brilliant as always

Cons: Nada

Pros: Quick, efficient & simple

Cons: The fuel was hard to judge when returning same as it wasn't full. I think if you hired cars with full fuel & returned full it would be easier.

Pros: Efficient once you got to the counter

Cons: waiting, waiting, waiting

Pros: nothing special

Cons: Would have been useful to have had on line access prior to arrival for contact details etc. Car was past its best over 3 years old and 79,000 km

Pros: Top Car Service Agents at the pick up location were excellent. Multi-lingual, helpful and very friendly. This is key to excellent customer service! At the start of your holiday, picking up your hire car is probably the 2nd most stressful situation after catching your flight and Top Car agents made this so easy! Thank you guys!!

Cons: I ordered a VW Tiguan ( because of headroom when entering the vehicle as I have fused neck vertebrae that prevent me from bending my neck) I was given a Toyota RAV 4 instead. This does not have the required headroom when entering the vehicle and caused a great deal of pain when entering and exiting the vehicle)

Pros: Everything

Cons: Nothing

Pros: Friendly and efficient service.

Pros: great value, no issues to report

Pros: Staff efficient and pleasant

Cons: The type of car and efficiency of car wasn’t the best!

Pros: The staff were very efficient and helpful. We were sorted quickly at the desk including putting on an additional driver. The pick up was easy to find and well signposted. On return it was very easy to find the drop off area and park the car

Pros: Quality of vehicle as expected. Fast refund process

Cons: The queue at the airport office when we collected the car

Pros: Smooth and easy

Cons: Reminder to bring passport to check in should be easier to see.

Pros: Very friendly staff

Pros: Great, one of the quickest and excellent greeting at both desk and car park

Cons: Nothing - everything was better than expected

Pros: The process was quick and easy, the staff were friendly and efficient, and the car was perfect for what we needed.

Cons: The car had many small scrapes on the paintwork but no record was taken on pickup. This meant we were nervous we would be blamed on return. Ultimately, there was no problem though.

Pros: Easy And fast

Pros: Good service & no hassle

Cons: Nothing that we can think

Pros: Quick, easy and helpful.

Pros: Collection and drop off desk was great.

Cons: Booking desk in the airport was awfully, nearly a two hour que!

Pros: No waiting either at the desk, picking up and dropping off the car.

Cons: No hard sell for extra insurance.

Pros: Good service. Efficient- at airport - in car park. All good.

Cons: I seemed to get an older - more tired car - when arranging things with you. Finding the place for car card a bit tricky. Could have been explained.

Pros: all good ,car great and staff polite

Cons: none

Pros: Relatively cheap. good clean car. Efficient staff and prompt service

Pros: Easy service with no problems

Cons: Nothing

Pros: Very professional

Cons: What was there not to like

Pros: Efficient and good value.

Cons: Much older car than I have been used to.

Pros: Very quick to check the car on its return to airport. Easy little car to drive. No fuss about it being dirty on drop off. Pleasant staff.

Cons: Slow queue at airport for registration and car pick up. Wrong bay number given to me so got into the wrong car and wondered why the key didn't fit very! Persistant rattle in the car which we couldn't find the source of!

Pros: Prompt and efficient service.

Cons: The car had a few bumps and grazes upon collection. These are not recorded and you have to trust that an issue will not be made of them upon return. This WAS NOT problematic, but could be with a less reputable company.

Pros: It worked and was efficient pickup and return

Cons: The car required a service as stated above, it creates a doubt in your mind as to the cars overall reliability

Pros: top class

Cons: nothing

Pros: Was fast and efficient

Cons: Nothing

Pros: Quick and efficient.

Cons: Quick and efficient

Pros: Efficient pickup.

Cons: Dirty, abused car. Surly and unhelpful staff at drop off point.