Car Rental – Search, Compare, and Save up to 70%!
Surprice at Dalaman Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No people weit in arrival hall. We have to buy the turkey SIM card and call to staff.
Cons: It's a scum company the will never return the money from your deposit. Furthermore the costumer service after the moment you ask for the money deposit, they stop speaking English!!!!!!! Is a joke!
Pros: nothing, had to pay 200€ more than in contract
Cons: Lazy person and excessive fee
Pros: Scam if the deposit is returned it will be a miracle do yourself a favour and go elsewhere.
Cons: Everything the deposit hasn’t been refunded.
Pros: Clean car
Cons: Poor service on arrival
Cons: everything, it was cancelled last minute and no refund given and no responce from them
Cons: When dropping off car the manager was rude ,didn’t listen to what I was saying ,shouted at me ,he was a robbing gypsy ,told me I’d lose all of my deposit ,WONT BE GETTING ANOTHER CAR FROM THEM ,I’ve been to Turkey 15 times n always had a car n this was the worst service I’ve ever had
Cons: Booked "Meet & Greet" & waited over 1.5 hours at the airport. Contacted Surprice and was told they would be there in 10 mins. Waited another 30 mins & no one came. We contacted DiscoverCars and said they would contact Surprice. No one came. Called them again and eventually Surprice called us to say walk out of the airport to the car hire spot 5 mins down the road. When we finally found them the guy said they don't do meet & greet anymore!? Also, the car was not what we booked & only 1/4 full
Cons: The car I was given was damaged and they had tried to blame me for it until I showed them proof of video
Pros: Surprice - Nothing Garenta (where we really got rented car) - absolutely satisfied
Cons: Booking from Surprice were forwarded to another company "Garenta" with other car pickup option - get car at the Garenta desk in airport building instead of "Meet & Greet" as was written in our booking voucher. Unfortunately we were not informed about this change and had a stressful situation at arrival and lost a lot of time while we were looking for the car.
Pros: The car was very good value for money - new, clean and well maintained.
Cons: The eight weeks it took to return my security deposit and the amount of chasing it took to get it. Based on this alone I would not rent from Surprice again.
Pros: very personable and confident. definitely would use again
Cons: Nothing at all
Pros: Airport transfer
Cons: Nothing similar to Hyundai i20. It was a Turkish Renault Symbol. There was nobody waiting us at the airport and we had to call, make phone bill and then wait. The car was charged in Turkish liras - 600,which is more than the offered price + deposit. The car was provided empty fuel and its not possible to return it at same level. It was not clean and there were fingerprints on the inside part of the window.
Pros: friendly and helpful service
Cons: based slightly outside of the airport grounds
Pros: Fast and efficient