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Essence Car Rental at Dalaman Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Very polite staff and good customer service
Cons: Waiting time at Airport on arrival slightly disappointing. Over 45 minute wait after arrival before being picked up.
Pros: Ease of pick up and drop off. Representative was at the airport waiting and dropped us off immediately after car inspection
Cons: Initial communication on the evening of the car breakdown and telling us to wait for a recovery the next day. This didn’t inconvenience us too much as no plans but if I did then we would have been stuck
Pros: Great friendly service and quick check-in and check out process. Great communication also in advance of the rental.
Cons: Nothing
Pros: Nothing it was an awful experience
Cons: We arranged to drop the car at 9am and we needed the terminal transfer, the agent arrived at 9:30 in a foul mood, didn’t acknowledge us and eventually I had to ask if his company would pay for new flights if we miss ours, he then blew up and started shouting that I was a problem. Other men from the car hire company next to his had to divert him away from me. Another man was asked to drop us to the terminal my wife asked the angry man to sign the hire agreement and he threw the pen at her.
Pros: It was easy and no waste of time
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 69 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Local renters must pass a Findex credit check to pick up the car.
A credit check is mandatory for local customers at the time of pick up.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
A digital driver's license will not be accepted — you must bring your physical driving license.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Snow chains are allowed in icy/snowy conditions.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.