Hello Car Rental at Dalaman Airport

Pros: Everthing was GOOD AND Smoot .

Cons: Nothing,.

Pros: They stayed in touch with me before and after I arrived. The service was great.

Cons: As above.

Pros: The car was OK

Cons: The initial introduction of the staff, the explanation (or lack thereof) as to what was happening when we met the representative, the surliness of the staff

Pros: Excellent service. Staff helpful. Sensible explanations given. Great getting car straight from arrivals.

Pros: Fairly quick on arrival.

Cons: Dishonest employees trying to trick additional cash from us.

Pros: The pick up and drop off were excellent. No issues, very quiet and the reps were great.

Pros: Friendly staff and good explanation

Cons: 1 tyre(front) driver side was illegal condition and dangerous to drive which made me not to use vehicle for my planed trips . Only used to destination and back to rental. Waste of 5 days car sitting front of hotel as Front tire was completely damaged and cracked on side and middle of tyre which makes it dangerous to drive in highway . Can explode any time and pull car sharply to side . Decided not to take the risk and drive it as my plan trip was to go away from Marmaris Using Highways

Pros: The service was really bad

Cons: The service was so bad when i needed help when i was collecting the car i couldn't speak to them and i did not rent the car!

Cons: Definitely wouldn’t recommend hello cars. Staff were very rude car was very dirty. Overeat customer service was 0. Will not be using this company instead. We had to find another car rental company and was much rather happy with NOVA CAR.

Cons: Hidden costs with cleaning etc.

Pros: Good value run-around...

Pros: Easy to find the agent at the airport. Straight to the office in the car we were taking so didn’t have to mess about with the luggage.

Pros: Efficient friendly service

Cons: Efficient friendly service

Pros: Very fast and efficient at dealing with the rental no hassle at all. Vert impressed

Cons: No sat nav in car.

Pros: Staff were helpful, great communication as we were delayed, was able to let them know & they waited for us. Easy pick up at arrivals.

Pros: Everything went smooth and fast. Airport pick-up was on time. Pre-authorisation on credit card was terminated within two days after end of rental.

Cons: Representative was on call while picking us up from the airport.

Cons: Not waiting for us after plane landed, had to get a lift just to find the place, 2hours after landing. Could not get through on phone and then tried selling us extra insurance for 20 minutes so we cancelled the booking. Did not recieve deposit back despite recieving absolutely nothing as advertised.

Pros: Friendly and efficient, also lovely and honest - Halil took the time to point out the existing minor scuffs on the car and encouraged me to take a video of the condition on collection

Cons: Nothing

Pros: Prompt service

Pros: Personnel were very nice

Cons: Having to wait an hour

Pros: The pick-up at the airport. The drop-off to the airport. The kindness of the agent.

Cons: Car was in bad condition. Battery was in errosion and The battery had not been checked or serviced and failed in the middle of a move from one city to another. There was no way to contact the campaign. I bought a new battery. But the campaign refused to refund. Moreover, I cannot get my insurance payment back. Thus, the rental price automatically doubled.

Pros: Waiting at arrivals paperwork was quick

Cons: Nothing

Cons: The car we received was extremely old and run down. It really struggled to go up the hills (there are a lot in Turkey). They picked us up from the airport and drove us 5 mins to the rental car place. They pushed us into adding the extra insurance and we did it because we didn’t want to be screwed over after looking at the state of the car (lots of scratches, dents, the seat covers had rips)

Pros: Excellent

Cons: Nothing

Cons: Collected by agent in the car at airport arrivals and had to drive to their office off airport all squeezed in to drop him off. No room and felt awkward. Same for drop off we had to all squeeze up for him to drive us to departure gate

Pros: Nice car, picked up on arrival. Car and paperwork was ready. Quick handover and we were on our way to enjoy our holiday. Thank you

Pros: Spoke good English, were very helpfull and explained

Cons: No negative points

Pros: Meet and greet was waiting. Car was a good price compared to others. Drop off was easy and chap took us straight to gate

Cons: Being charged 10 euro for being late, which was out of control

Cons: No much advice about the local rules and driving conditions

Cons: I rented a car for two weeks. Car was OK, but when I returned it they wanted an extra 10 euro for cleaning as they claimed it was extremely dirty. It was as dirty as you'd expect after 2 weeks. Just dirt and dust on floor mats only. You can see from the video. This was from the Dalaman branch of Hello Car. I first refused to pay, and they took the keys and told me to take my belongings and take my family including disabled son out of the car and catch a taxi at 3.45am. We had a flight to catch a

Cons: On top of the above.When I returned the car agent took over the car and made us 4 people seat at the back with only 3 seatbelts obviously and dropped us off to the airport from their office. Again, didn’t feel safe but have had left with no choice.

Cons: They canceled my booking due to a 1 hour delay in the flight. I had to get a different car from a different company on arrival. Either this is a scam or terrible service. Never again.

Cons: Rented the car for 12 days and had some emergency that I had to return the car 1 day earlier than my booking but this 1 day was not refunded neither in my balance to use at my next renting ?

Pros: 3- we ordered 4 separate cars, chosing the “fiat or similar category” & ended up receiving 4 different cars, an opel, a ford, a Hyundai and a skoda. Two of the cars did not have Bluetooth or functioning aux. 5 - It was not an issue for them at first until we arrived to kas (2.5 hour drive) and one of the cars - the ford- was heating up. When we called the rental office and required to replace the car they weren’t cooperative

Cons: 6- they said they would charge 240 euros on one of the cars claiming “damages” but they actually charged 253 euros on the Visa card and we did not realize until after we left the shop because we were in a hurry to catch our flight at the airport and they were being very slow during drop off because a different group were picking up their cars and we’re complaining because they received sedan cars although they had ordered 4x4s since they were going to be driving in the mountains and the personal

Cons: I booked a Fiat or similar and got a Hyundai accent with a barely acceptable driving experience

Pros: Personal meet and greet service, no queueing.

Cons: None

Cons: The car radio and usb was not working properly

Pros: The service was good when collecting the car. The car was also very fuel efficient.

Cons: There was just poor communication from the rental company of where to drop the car off. Wè eventually found a representative.

Pros: I wanted a car rental - they do car rentals...

Cons: They were good at it...

Pros: Quick and efficient. Pleasant staff.

Pros: Meet and greet worked well. Speed of pick up and drop off was very good.

Cons: The car itself was pretty average.

Pros: Super glad I booked with Discovery Cars. Absolutely 0 stress...they were unbelievably relaxed! Will definitely book again & recommend to others.

Cons: Nothing really

Pros: Friendly, efficient and no pressure

Pros: Nothing

Cons: The car was in a poor state

Cons: Front tyres had next to no tread

Pros: Friendly, fast and no hassle!

Cons: Nothing

Pros: Car needed a service very lumpy engine may be caused by empty tank at pick up.

Cons: Late for pick up and drop off

Pros: Great service, no reviews when booked but highly recommend them. Very friendly, efficient and speedy transfers from airport to rental office. Just need to remember to exit the airport and friendly staff will be waiting outside with your name on a board.

Cons: Can't fault them, arrived at 11pm and were they to collect us from the airport. Even had to drop car off at 2am without any issues. Provide 24hr emergency number for any issues.

Pros: Friendly, spoke decent English.

Cons: Everything was good.

Pros: rapidité de la prise en charge et au retour

Cons: la vitesse de la voiture uniquement

Pros: Being off-airport made picking up and dropping off the car easier

Pros: Your agent provided me the shitiset car I have everseen, I don't have words to describe how shit that car was. I really did not like the car even I requested to your agent I'm willing to pay more to upgrade to a batter car but he refused.

Cons: Your agent wasn't helpful at all. I was broken down first day after few hours collecting the car, I explained him his name is Halil. He ignored me said nothing wrong with the car. There was no power at all when car was going on hills. No Horne was working no radio was working and many more issues, I was scared to drive that car.

Pros: good car, competitive rental value, friendly staff

Cons: very difficult to find desk at airport - competitor had to help us, as should have been somebody there to meet us and take to car, as mile away from airport

Pros: It wasn’t Hello Car rental in fact, it was another subcontractor of it, which I don’t like

Cons: POS machine didn’t work at the first time so it was reset because of bed reception of the signal, it was 2G I spent too much time for that. One more thing fuel policy is “same to same” but it was uncomfortable to take the car with empty depot so I can’t adjust the fuel when I returned the car , in addition to this I am sure that the depot measure wasn’t working properly so I put much more gasoline that I got he car

Pros: Quick drop off

Cons: Unfriendly staff. Communication Poor, no representative at the airport as described. Stressful collection and much time wasted waiting around. Checking car by torchlight poor. Empty to empty tank poor. No water in washer.

Pros: Nothing. Terrible customer service. No help whatsoever.

Cons: Everything. No help at all.

Pros: Nothing.

Cons: When I arrived and after a long disagreement they did not accept the outstanding amount of €1001 and forced me to pay in Turkish Lira which equated to an additional €20. The supervisor there got very angry, stated that he will cancel the rental and asked me to leave. This would have left us stranded in a foreign country with no car and away from any form of other transportation. I had to plead with him to give me the hire car. I'm owed from you an additional £40 for fuel & extra charges upon arr

Pros: Fast process

Cons: Wrong car (fuel type) waiting for me at pick up but had to wait 30min to get a substitute (which was not the model displayed on the site but that is what most dealers do).

Pros: quick and easy

Cons: Great service, brand new clean car. no hassle experience - will 100% use again. Thank you.