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Ok Mobility at Valencia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: high-quality, reliable, prompt service
Cons: On dropping off the car, the guy tried to charge us €40 for some crumbs on back seat.
Pros: I am still waiting for my gas paid return and my deposit return it is over a week
Cons: Got no contract, tried to sell me insurance
Pros: Decent new car
Cons: Still tried to get me to pay extras
Cons: Car we booked was not available, was given a car with gears instead of automatic which I booked ....
Pros: Long line at the desk, numbers we took from the ticket machine never came up at the waiting screen. If we not tell them that it wasn’t working we wait 2 hours instead of one hour. And we have to pay €180 for 4 days for paying everything of on the car for damage, while a paid on the site of Discovery cars everything of. NEVER NEVER i will book any car at Discovery car and OK Mobility
Pros: Friendly and helpful friendly front desk employees, the check in went smooth.
Cons: The phone support is a disaster. We had an incident and were in the need to replace the car. I've called customer support service 4 times and every time haven't been provided with clear instructions nor called back. I the very end I had to drive the damaged car by myself to the drop off location.
Cons: A panaszomról írtam e-mailt Önöknek amire sajnos a mai napig nem kaptam választ. Az Ok Mobilitynél történt átverés az egész nyaralásomat tönkre tette. Nagyon csalódott vagyok. Mielőbbi válaszukat várom!
Pros: friendly staff on the desk, no queue
Cons: expensive second driver fee
Cons: Hard to find the car pick up office in the car park in valencia
Pros: Great car for reasonable money
Cons: The front desk agent tried to force us to buy 150 EUR+ insurance even though we have informed him that we have full cover already from Discover cars. He was not polite and only gave us the key after we accepted to take all the risk on our own, stated 3 times for clarity.
Pros: Nice car. Great service.
Cons: No complaints.
Pros: Nice clean car at a good price
Cons: When we picked up I think we were unlucky as a large group of young people had turned up to hire motorbikes so the pick up time was over 1 hour 30 minutes which was not good.
Pros: Untrustworthy people stay away
Cons: Cheated us and kept gas deposit
Cons: Only complaint was they didn’t tell me that I was not dropping car off at airport as they don’t have office there! But did sort it out!
Cons: They wanted to sell us another insurance, which we had already booked online (full coverage). Very annoying these surprises. As we felt pressured by the situation we paid €120 for 5 days of insurance. Does not feel right as we already paid for full coverage insurance during booking.
Pros: Honesty. Ok mobility did not like other companies try to blame scratches and car bumps on you that was already there.
Pros: The checkout process in Valencia was fast
Cons: The car was given to me dirty on the exterior and made it hard to assess condition in addition to be in a dark garage. Also, the check in process in Lisbon was odd in that the OK Mobility staff member asked for me for the checkout report from Valencia which is all digital and he should already have since this is the same rental car company. I had to open my laptop and find the digital forms I was sent while checking out. An inconvenience.
Pros: Very friendly and helpful staff
Cons: Trying to sell us more insurance despite having full coverage
Pros: Very good service, very good car, very good agents at Valencia's airport
Cons: I tried to extend my rental, but it was really impossible. I'd like to keep the car in Murcia for 2 days more and return the car to Alicante's airport, instead Alicante's train station. The guy that I contacted in customer service, told me to return the car in Valencia and to take another one for the extra two days!! Also asked 60 euro extra if we wanted to change the return station from Train station to Airport. Zero flexibility, zero willingness to serve.
Cons: 1. I applied for a child seat as an option, and it was very difficult to install, so I asked for help. But they told me to set it up myself, saying they couldn't help despite having 4 idle staff. 2. To exit the Valencia Airport parking lot, my rental car had to be registered in the parking lot, but it was not, so I asked the staff to confirm the registration. But he said that he could just leave, and it was impossible to get out because the car was not registered. I went back to the office a
Pros: La calificación está por el suelo ya que no hicieron nada por el ROBO realizado por OKMOBILY
Pros: Just perfect and great service
Cons: Cars condition, service and the price. Price is unbelievable cheap. I rented 2 cars in 45 days
Pros: Picking up was great. We put in the incorrect drop off time. The gentleman was very very rude and abrupt. We never quibbled with it our error but there was just blunt you must pay!!!!!. No negotiation just rude. We have purchased a house in Spain and need to hire cars at least 6 times yearly and family that visit more. We want a go to Agency to use all the time we thought we had found one but this had put us off. Mistakes are made we were mad to feel very stupid.
Pros: Bad, I phoned with them asking can I use my AMEX cart, no problem, we’ll it was a problem had
Cons: The service was very bad if you take full coverage.. and when I give back the he was looking to find problem so …
Cons: packet of cigs in side door. Screenwash empty
Cons: Unfriendly staff very late at night and confusion over the child seat which we had booked and thought we had paid for. We had two vouchers, one which had it and one which didn't. Very annoying as it was after 10pm and we were in a group of 12 picking up two cars so everyone had to wait while it was resolved - at a cost of 49 euros.
Pros: Not much
Cons: Took around one hour to process the paperwork and pick up the car. Emailed them 3 days prior to returning car to ask for later return. Got their reply 4 days after we returned home and the contract had ended!
Cons: Even I've purchased full insurance, they still wanted me tu purchase expensive insurance from them
Pros: A brand new car
Pros: Brand new car.
Cons: A bit understaffed at collection office.
Pros: Not much.
Cons: Pick up location was awful, like a builders yard. No map to find the way back to drop off. Eventually we found the drop off, and a bloke told us that earlier that week they’d moved to on airport. Unbelievable! They didn’t inform us at all. Took us over an hour to find them and they’d moved without informing us. NO consideration for the customer, and would not touch them again.
Cons: laten klanten aan hun lot over, net als Discovercars
Pros: We have used OK and Amigo many times, nothing to complain about apart from one time when we were left waiting for our car when staff thought it had been made available. Have let us keep the same car when we have booked end on end which helped turn around time.
Cons: Nothing really.
Pros: New car.
Cons: Lying thieves.
Pros: friendly and efficient service at the desk and a good shuttle service to the airport.
Cons: a little hard to find where to return the car as the address was not in the GPS and directions were not good. We eventually found it using google maps on a phone.