Ok Mobility at Valencia Airport

Pros: The first person behind the counter that I dealt with, Max was very nice and efficient, however the customer service at the pick up desk was missing completely.

Cons: The scratches and damaged parts of the car were NOT pointed out to me by the rep and were not marked on paper, rather at the reception desk I was shown a digital file where the damaged parts were marked on the screen, but that before I saw the actual car. Ay the pick up location which was very dark for photo or video purposes I was told to take photos or videos of the damage that I saw, but there is problem with that approach, besides the fact that there was poor visibility, but also,

Pros: very fast

Cons: the lady in the airport was not very clear as to where to pick up the car and how the service worked

Pros: Easy to arrange, easy to collect.

Cons: The only improvement would have been to be given confirmation in writing that the car was accepted back as being undamaged.

Pros: Great and efficient service from start to finish with little pressure to buy extras if not wanted.

Cons: Nothing

Pros: el vehículo, coche con menos de 2 años y con 45000km

Cons: la zona de entrega no muy bien identificada la forma de llegar.

Pros: The upgrade offered was reasonably priced, so I took it

Cons: I would like an instant confirmation of a released deposit once the vehicle was accepted by the receiving personal. I have had experience with another rental company that crafted a damage report days after the car was returned, so I am always a bit worried till the deposit returns to me.

Pros: Reasonable prices, very short queue and helpful staff.

Cons: The car had a few scratches but didn't interfere with the running of the car and really recommend them.

Pros: Friendly and helpful staff.

Cons: I was not able to get the manual car paid for upon booking. I find automatic cars harder to drive.

Pros: Fast enough, kind and smiley lady at terminal

Cons: unfriendly guy at pick up, also, he didn't want to come out to see the additional damages which were not part of the car's description/contract - he said ''take pics or videos'', yet, the contract invited to flag and record any damages before leaving the car rental. Finally, still waiting for the end of the contract documentation almost 24hrs from return, only received an email saying that it's all pending. Guy I returned car to checked damages and fuel and said it was all good...

Pros: Het ging heel snel en een prima auto. Schoon en goed.

Pros: Easy booking, location at the airport, fast pick-up and drop-off.

Cons: My car had plenty of scratches and dents. Thankfully I had recorded its condition during pick-up.

Pros: Carlos was very proffesional

Pros: Very nice and polite agent in your office.

Pros: They’re very kind

Cons: That they took long at the beginning to give the car, and they only accept credit cards no debit cards

Pros: Let me check in prior to landing and didn’t push for ad on insurance

Cons: Nothing

Cons: Ok mobility would not accept my car voucher from Discover cars.

Pros: professionalism

Cons: -

Pros: That there is no hidden charges.

Pros: they were very professional and very friendly ,the car supplied was in great condition

Cons: take care when leaving ok mobility on the first floor car park ,the turns are quite tight

Pros: Very friendly.

Cons: There fact they tried top charge us an additional 40 Euros for picking the car up 45 mins before we were due to collect it even though we would be returning it early.

Pros: Nothing!

Cons: Damage invoice!

Pros: good, and fast.

Pros: Good selection of cars, reasonable price

Cons: We had to go back to the pick up station 3 times in order to get out of the car park gates and we’re not given a clear instruction on how to exit (turns out we had not been provided a ticket to get out). This wasted quite a lot of time. On another point, understanding my case is perhaps quite niche, I had selected a car specifically to fit my bike box. I was told by the agent at check in that the box was unlikely to fit in any cars - but it did (thankfully!) this wasn’t very helpful advice.

Pros: Friendly and drop off efficiency

Cons: As with most car hire companies the queuing wait time

Pros: Tried to up sell to another car, another insurance, road side assistance etc would have coat more than the car. Checked in on line but made no difference in check in as had to do it all again. One reason we booked it was for speed and that did not happen.

Cons: Trying to force up selling when we had booked full insurance and said the car we had booked was not big enough for 4 adults, it was plenty big enough

Pros: Car was undamaged, clean and great value

Cons: Long wait in terminal to start collection process

Pros: Best service

Cons: I pay full insurence on Discovercar.com but whem o pick The car, i have to pay another time a full ensure because it don't have to do with Okmobility. I Will tell to everyone to Don't pay any ensure até discovercar.com

Pros: It was straightforward.

Pros: Nothing this time - previously helpful and polite

Cons: Very pushy on extra insurance and then determined to find something they could sting me for.

Pros: the first car was an MG. This is a terrible Chinese company, I had a problem with starting the car, I had to call assistance and have the car towed to the airport to exchange it for another one.

Pros: It was quick

Cons: the representative at the pick up desk wouldn't stop pushing buying tow truck insurance. It was highly annoying. He must have asked more Thant 10 times. It sounded like he was doing it to earn commissions not for my interest.

Pros: Great Service

Pros: Recogida de coche rápida igual que a la devolución.

Cons: No me gustó que cuando estás eligiendo el seguro te obligan prácticamente a elegir el más caro, cuando no me hace falta, y tampoco me gustó que tienen coches híbridos que te los entregan sin batería.

Pros: The waiting time was very short

Cons: Pressure selling insurance that I had already purchased from a third party. The agent at the desk asked me to present my card for payment, but when I checked the amount that was to be charged to my card, it included the excess insurance, which I had not asked for. I question the legality of this and suggested it is investigated.

Pros: high-quality, reliable, prompt service

Cons: On dropping off the car, the guy tried to charge us €40 for some crumbs on back seat.

Pros: I am still waiting for my gas paid return and my deposit return it is over a week

Cons: Got no contract, tried to sell me insurance

Pros: Decent new car

Cons: Still tried to get me to pay extras

Pros: Nothing

Cons: Car we booked was not available, was given a car with gears instead of automatic which I booked ....

Pros: Long line at the desk, numbers we took from the ticket machine never came up at the waiting screen. If we not tell them that it wasn’t working we wait 2 hours instead of one hour. And we have to pay €180 for 4 days for paying everything of on the car for damage, while a paid on the site of Discovery cars everything of. NEVER NEVER i will book any car at Discovery car and OK Mobility

Pros: Friendly and helpful friendly front desk employees, the check in went smooth.

Cons: The phone support is a disaster. We had an incident and were in the need to replace the car. I've called customer support service 4 times and every time haven't been provided with clear instructions nor called back. I the very end I had to drive the damaged car by myself to the drop off location.

Cons: A panaszomról írtam e-mailt Önöknek amire sajnos a mai napig nem kaptam választ. Az Ok Mobilitynél történt átverés az egész nyaralásomat tönkre tette. Nagyon csalódott vagyok. Mielőbbi válaszukat várom!

Pros: friendly staff on the desk, no queue

Cons: expensive second driver fee

Cons: Hard to find the car pick up office in the car park in valencia

Pros: Great car for reasonable money

Cons: The front desk agent tried to force us to buy 150 EUR+ insurance even though we have informed him that we have full cover already from Discover cars. He was not polite and only gave us the key after we accepted to take all the risk on our own, stated 3 times for clarity.

Pros: Nice car. Great service.

Cons: No complaints.

Pros: Nice clean car at a good price

Cons: When we picked up I think we were unlucky as a large group of young people had turned up to hire motorbikes so the pick up time was over 1 hour 30 minutes which was not good.

Pros: Untrustworthy people stay away

Cons: Cheated us and kept gas deposit

Cons: Only complaint was they didn’t tell me that I was not dropping car off at airport as they don’t have office there! But did sort it out!

Cons: They wanted to sell us another insurance, which we had already booked online (full coverage). Very annoying these surprises. As we felt pressured by the situation we paid €120 for 5 days of insurance. Does not feel right as we already paid for full coverage insurance during booking.

Pros: Honesty. Ok mobility did not like other companies try to blame scratches and car bumps on you that was already there.

Pros: The checkout process in Valencia was fast

Cons: The car was given to me dirty on the exterior and made it hard to assess condition in addition to be in a dark garage. Also, the check in process in Lisbon was odd in that the OK Mobility staff member asked for me for the checkout report from Valencia which is all digital and he should already have since this is the same rental car company. I had to open my laptop and find the digital forms I was sent while checking out. An inconvenience.

Pros: Very friendly and helpful staff

Cons: Trying to sell us more insurance despite having full coverage

Pros: Very good service, very good car, very good agents at Valencia's airport

Cons: I tried to extend my rental, but it was really impossible. I'd like to keep the car in Murcia for 2 days more and return the car to Alicante's airport, instead Alicante's train station. The guy that I contacted in customer service, told me to return the car in Valencia and to take another one for the extra two days!! Also asked 60 euro extra if we wanted to change the return station from Train station to Airport. Zero flexibility, zero willingness to serve.

Cons: 1. I applied for a child seat as an option, and it was very difficult to install, so I asked for help. But they told me to set it up myself, saying they couldn't help despite having 4 idle staff. 2. To exit the Valencia Airport parking lot, my rental car had to be registered in the parking lot, but it was not, so I asked the staff to confirm the registration. But he said that he could just leave, and it was impossible to get out because the car was not registered. I went back to the office a

Pros: La calificación está por el suelo ya que no hicieron nada por el ROBO realizado por OKMOBILY

Pros: Just perfect and great service

Cons: Cars condition, service and the price. Price is unbelievable cheap. I rented 2 cars in 45 days

Pros: Picking up was great. We put in the incorrect drop off time. The gentleman was very very rude and abrupt. We never quibbled with it our error but there was just blunt you must pay!!!!!. No negotiation just rude. We have purchased a house in Spain and need to hire cars at least 6 times yearly and family that visit more. We want a go to Agency to use all the time we thought we had found one but this had put us off. Mistakes are made we were mad to feel very stupid.

Pros: Bad, I phoned with them asking can I use my AMEX cart, no problem, we’ll it was a problem had

Cons: The service was very bad if you take full coverage.. and when I give back the he was looking to find problem so …

Cons: packet of cigs in side door. Screenwash empty

Cons: Unfriendly staff very late at night and confusion over the child seat which we had booked and thought we had paid for. We had two vouchers, one which had it and one which didn't. Very annoying as it was after 10pm and we were in a group of 12 picking up two cars so everyone had to wait while it was resolved - at a cost of 49 euros.

Pros: Not much

Cons: Took around one hour to process the paperwork and pick up the car. Emailed them 3 days prior to returning car to ask for later return. Got their reply 4 days after we returned home and the contract had ended!

Cons: Even I've purchased full insurance, they still wanted me tu purchase expensive insurance from them

Pros: A brand new car

Cons: NA

Pros: Brand new car.

Cons: A bit understaffed at collection office.

Pros: Not much.

Cons: Pick up location was awful, like a builders yard. No map to find the way back to drop off. Eventually we found the drop off, and a bloke told us that earlier that week they’d moved to on airport. Unbelievable! They didn’t inform us at all. Took us over an hour to find them and they’d moved without informing us. NO consideration for the customer, and would not touch them again.

Cons: laten klanten aan hun lot over, net als Discovercars

Pros: We have used OK and Amigo many times, nothing to complain about apart from one time when we were left waiting for our car when staff thought it had been made available. Have let us keep the same car when we have booked end on end which helped turn around time.

Cons: Nothing really.

Pros: New car.

Cons: Lying thieves.

Pros: friendly and efficient service at the desk and a good shuttle service to the airport.

Cons: a little hard to find where to return the car as the address was not in the GPS and directions were not good. We eventually found it using google maps on a phone.