Goldcar at Valencia Airport

Pros: Slightly confused at where to find them on the return but this is more to do with the general signs in the car park.

Pros: Friendly and helpful.

Cons: N/A

Pros: simple no complications

Cons: agents being pushy trying to sell extra insurance, which they all do, not Goldcar specifically. People are capable of making informed decisions - pls stop the hard sell!

Cons: Hard sell for extra insurance, which was more than triple the rental. Car was smaller than expected, could NOT fit two large case in the boot.

Pros: it was easy

Cons: the car was great

Pros: Overall, extremely good

Cons: Nothing significant

Cons: We waited over one hour just to get the keys very poor service, everyone collecting cars at airport complained about time it was taking to sign for the keys.

Pros: The price was very competitive.

Cons: The que at the collection desk was huge and it took ages this each person. There was one person in front of me at one point and it took 20 minutes to serve them! When seeing the car it was not what we expected. Goldcar said their classification of vehicles is different to Discovery Cars. We booked an intermediate SUV such as a Peugeot 3008 and we were given a Kia Ceed! Luggage would not fit so we had to change cars but they only had a manual available so we had to take it after booking a auto.

Pros: Reeds beschreven, wij willen hier geen zaken meer mee doen net als met discovercar.

Cons: Dat ze er alles aan gedaan hebben ons bang te maken en hierdoor een extra verzekering te moeten afsluiten.

Pros: Friendly helpful staff

Pros: Good value and friendly staff

Cons: Car had some damage and a large windscreen chip

Pros: The total payments still don’t match between online reservation and prepayment vs pick up.

Cons: That you can only pay with your own Mastercard and not your partner’s / husband’s or with American Express or cash or with debit card.

Pros: They were nice, efficient and helpful. They did not insist on me getting an insurance, which I appreciated

Cons: The car didn't have android auto / apple car play

Pros: In the Airport, rest was pretty average

Cons: Car fithy, hard to inspect for damage. Supplied a hybrid which I hadn't requested and only provided a domestic charging cable which was of no use to me. Ended up paying to drag the battery around for a month.

Pros: They didn't push me hard to buy full insurance

Cons: Had to wait in the row half an hour for picking up the car

Pros: nothing, old car, damaged and very arrogant person in charge of receiving the car, I was charged €100 for a damaged hubcap, but the car is completely covered in dents and scratches, including all 4 hubcaps...

Cons: the person in charge of receiving the car arrogant and very dishonest, the car was clearly very damaged already upon delivery, but according to this person I had damaged a plastic hubcap with a charge of €100!!! So much so that the agent at the counter at the time of rental did not have the key to give me, and asked the colleague in the parking lot if the car was rentable because it had previously been in an accident...

Pros: Having the desk inside the terminal was good

Cons: The sales pitch at the desk. We have already paid for extra insurance with the 3rd party, was told we should not have done this and it would not be worth anything should anything go wrong. If a company is in partnership with someone they need to be professional about that business rather than suggesting their business partner has been underhand. It set out holiday off with a very bad feeling.

Pros: The car staff were very knowledgeable and efficient.

Cons: Couldn't access their "club" to submit documents in a pre pick up service

Pros: Gold car themselves were good, friendly and efficient, wish I’d ordered directly through them and not discover cars.

Cons: The car provided was of poor quality. I was charged a huge deposit which hasn’t been refunded. Gold car offered their own full coverage insurance for €180, but I had paid discovercars for full insurance and was charged €1600 deposit on my credit card which hasn’t been refunded yet.

Pros: The disapproval of the staff at Goldcar because you do not buy their full coverage. Only pushing to sell more. Very irritating

Cons: Car was ready, clean. Car was ok. Tires were not balanced

Cons: Upon handing out my car yesterday I asked for a receipt that everything was okay and that there was no additional damage to the car. I had to fill in my mailadress and sign on a tablet. The receipt would have been in my mailbox within minutes. I am still waiting...

Pros: Car was fine until electrical faults showing the tank was not full (it had been filled up less than 5 mins (3km) outside the airport) which led to a very unhelpful encounter with the argumentative agent we were trying to return it to.

Cons: A load of unnecessary stress for something that was a fault with the car and no apology or acknowledgement from the agent. Unbelievably unhelpful. Dont go with Gold Car!

Pros: Help desk was understanding of my predicament and tried his best to get me a fair deal.

Cons: Wheel hubcap fell off, I had to buy it to avoid fines. Who need these hubcaps?

Pros: I liked everything

Cons: Not the car I requested

Cons: They try to rip you off

Pros: Was quick and easy

Cons: I had to inflate the two back roads because the were with too low pressure . I paid 54 euros to full the tank , but they charges 50 euros more as penality …

Cons: The car struggled to start from when I picked it up then the battery broke during the trip, so I lost half of my trip to dealing with the car. The English support number took forever to get through and kicked me off the line after 30 mins on hold at one stage.

Pros: Mario was very efficient and helpful

Pros: Quick and easy. Nice that they don’t charge unnecessarily options

Cons: Nothing to complain

Pros: La rapidité de prise en charge lors du retour.

Cons: La première voiture fournie était complètement hors d'usage : une roue était totalement comprimée par la jante suite à un choc visiblement assez violent. Il nous a fallu montrer cela au personnel, qui a aussitôt entrepris de nous fournir un autre véhicule. Au final nous avons tout de même perdu beaucoup de temps.

Pros: Individuals that I dealt with were all lovely. Up front price was competitive.

Cons: Mileage charges ridiculous. Car was scuffed when picked up; this seemed to be the case for the other customers too: the damage wasn't recorded on the sheet. One is inclined to suspect that damage from rentals with full excess waiver is being passed on to renters without it in the hope that they won't notice. Either that, or cars aren't being adequately checked over. Either way, this is inadequate. I had the impression that Godcar were doing everything that they could to gouge a few extra Euros

Pros: Gold car were very helpful but discovercars.com were useless .. very poor communication… they took my deposit money, I’ve received a confirmation email but no cars are available at the provider

Pros: Nothing

Cons: The representative at kiosk was so rude because we had already taken extra insurance through discover card.com when we booked he was so aggressive and saying we never had adequate insurance and if we were to have an accident we were not covered and it would cost €1400 still he was very rude to my wife when she dared to question him on anything also when we went to the car the paperwork said no damage I had to get the man to come out and photograph four areas of damage to bodywork and wheels

Pros: It's on airport

Cons: The gentleman at the desk was trying to sell me insurance, another €206. I advised that I had an excess insurance policy, yet he laughed & continued to pressure, "it's a bad decision, you will find out when you need to claim & they won't pay out". You will regret it when you lose your deposit etc etc I'm sure he gave me the worst car they had, it was full of dings etc & was gutless to drive. However, on return I was assured everything was in order & my money would be returned in the next few day

Pros: Quick and efficient airport experience

Cons: Hard sell for their own insurance

Pros: Quick, friendly and effective

Cons: They said my credit card would not accept a block so I had to pay a massive amount more for insurance which I already had. My bank cannot understand how this happened.

Pros: Pan z obsługi bardzo pomocny

Cons: I have my own rental car insurance but they tried very hard to pressurise me into taking out their own very expensive insurance making the process rather unpleasant. Also there was no manual included with the car.

Pros: Friendly efficient service

Pros: Smooth and efficient

Cons: Nothing

Cons: Nothing, they are thieves! Never again with this rental company. The car was supposed to cost 170 euros and ended up costing 350 euros.

Pros: Despite them talking / virtually threatening us into their excess insurance - the car provided was better then booked and they included an additional driver.

Cons: Gold Car rep managed to pursuede us to take their excess insurance despite me having a separate cover by making it very clear that they ‘could’ make it very difficult to not incure additional charges when dropping off the car.

Pros: Drop off was really easy ....

Cons: pickup was a fairly heavy sell on upgrading the Insurance (I already had fully comp !) reception was fairly indifferent almost rude Spent 25 mins going over the vehicle making sure that all the small nicks were fully recorded ... staff kept stating 'not too worry/it's too small' wasn't convinced We were running a little late and didn't top up the fuel .... possibly 15 euros worth so the 50 euro penalty plus 25 euro admin charge stung somewhat .... Ok in the 'fine print' !

Pros: Nothing

Cons: The rip off. And they gave us an old Panda in bad conditions, while we requested for a nice 500, that was available anyhow

Pros: Nothing

Cons: They ripped me off.

Pros: Terrible

Cons: I was blackmailed into taking extra out insurance by the agent at car hire desk and then lied to about my card being refused by my credit card company without it actually being presented to them. It was very disappointing and dishonest

Pros: service was good but charged double!

Cons: As i ticked flexi fuel i was charged double the amount, car did very very low miles and tanks was FULLY filled, it was NOT full when i picked up, shame as i would of used goldcar again. car also had heavy damage on right hand sill and wheel arched, lucky we found it!!!!!!!!!

Cons: Hidden fees not explained until after the purchase on discover car hire. And then even more once at the check in desk. What was supposed to be a 20 something pound rental ended up costing nearly £200 after picking the car up. Yes some of it was refunded, but it's still a shock when you are expecting a "cheap" rental

Pros: Fast service

Cons: They effectively ignored the fee charged at Discover and slapped on £200 for us. They didn't return the excess money on the left-over petrol (third-tank remaining) either, despite this being written on the contract.