Jucy at Sydney Airport

Pros: The battery was flat on the car I booked but roadside assistance was excellent. They replaced the dead battery.

Pros: Cheap bargain for an older car but still road worthy

Cons: The office closes early at 2pm on Saturday which is earlier than many other car rental company

Pros: Speed and efficiency

Cons: Nil

Pros: Great value for money, dependable car.

Cons: When we got to Sydney airport, we had to call for shuttle but didn’t have an Australian phone number. (Airport volunteers made the call.) Perhaps a courtesy phone?

Cons: Car clock not working correctly, losing time?

Pros: Fast,no dramas

Pros: The representative was friendly and professional.

Cons: Car condition was not expectedly good. Used about 1/2 hour to pick up and drop off the car.

Pros: Pretty straightforward

Cons: Vehicle was dated and headlights were poor.

Pros: Value for your money.

Cons: It was an old car but everything was OK with the car.

Cons: Car was smaller than expected. Difficult to get petrol to fill up. Back windows left side would not go back up by passenger. Inside windscreen , very hard to see through and hard to clean.

Pros: Fast and efficient and friendly.

Pros: Quick and efficient

Cons: The car was not clean and really quite old.

Pros: Car was relatively cheap

Cons: Car was old and not in grate condition.

Pros: Nothing to like

Cons: 6 year Old rental car with 202,000 km mileage. Terrible condition and the breaks failed on the fifth day resulting in us being stranded. Replacement car took over 24 hours. The service from Jucy service staff was atrocious. Promises to phone back were not done. Untrained and technically ignorant call centre staff were useless.

Pros: It was fast and efficient both picking up and dropping off of the car. Also had great customer service when I called to change drop off time.

Cons: N/A

Pros: Good value for money

Cons: Poor air conditioning

Pros: Who is running this business? Broken processes everywhere!! So discover bought a bankrupt biz eh

Cons: And called your NZ # to talk to someone. Got passed around 3 times to another dept.

Pros: Efficient, professional, and knowledgeable.

Cons: The instructions to the courtesy van on the print out we had been given ahead of time were *completely* different than how we were instructed to find our courtesy shuttle on the day of our arrival. As jet-lagged, newcomers this started our trip out on quite a stressful note!

Pros: The staff were great and helpful. They gave us some great advice regarding how to keep charging for tolls to a minimum, which was helpful.

Cons: The shuttle wasn’t easy to find, information on paper was incorrect. Car seemed a bit older than we expected but the size was perfect for 2 of us.

Pros: Quick car pick up and drop off.

Cons: Had to wait at the drop off for an Uber for 40 minutes. Not really their fault, as their shuttle didn’t run on Sunday in Melbourne. Jucy paid for the car, and we made it with plenty of time.

Pros: Good to deal with.

Pros: I struggle to find anything positive to say

Cons: Old, tired car which had done over 260,000k. Poor maintenance checks. No shuttle service on a Saturday afternoon to get us back to the airport. Overall, poor customer service and just shocking cars!

Pros: Very helpful staff.

Cons: The car broke down on the second day, but was repaired within an hour by the roadside assistance man

Pros: Some of the staff members were friendly and helpful. Some not so much.

Cons: The car was filthy. It was smelly. Could barely see through the windscreen for dirt on the inside. The car had been smoked in previously. The aircon kept cutting out. It was smaller and older than the advertised car. The car advertised was a new Corolla and we got 10 year old Hyundai accent with over 200k on tbe clock. The front bumper kept nearly falling off. It’s safe to say I’d never use you or jucy again. And I’d advise others to avoid you like the plague

Pros: Nothing

Cons: Very old car. Odometer is more than 480k. Not sure even this could be on the road. Fuel gauge did not work sometimes. Should not be on the rental or on the road at all. Worst car I ever rented

Pros: We got an upgrade and although it had marks on the car it drove nicely and was good on fuel.

Cons: The agent played a game where they gave the finger to another agent when we were in there...not too bad. It was more so when the rental company has closed down for the day there is no shuttle and we were not told and told by the person who we called to find our own way. We enquired about getting compensated for a taxi however they said no and if we had an issue to call during office hours. They took our name down but we have still yet to be called. Not very professional.

Pros: Efficient, timely and good value

Cons: Nothing. The car provided might not suit all renters but it was good for us

Pros: Nothing.

Cons: The car was very old and had 241,000KMS on the clock, the brakes were pulling to the left under load (unsafe) and was making alot of noises. Also the windscreen was filthy , we had to stop at a garage for 10mins to clean it so we could safely see out of it. No one has come back to us after we complained to them about all of this.

Pros: The engine of the car good, but the bodywork, not good,

Cons: No provision for those on early flight, I had to drop the car around 6 Am due to my early flight, no attendant, had to drop the keys in a little box, took a public transport to the airport.

Pros: Staff were friendly & helpful

Cons: Service was great, car had slight stains on the seats, but otherwise happy

Pros: Return shuttle to airport was quick and efficient.

Cons: Pick up from the airport.

Pros: The man who finally picked us up at the airport was very apologetic.

Cons: Waiting for so long for shuttle to car.

Pros: Very quick pick of and drop of services.

Cons: The cleanliness of the car.

Cons: We had a tire failure. Called the Jury road service number, got a recording that said they would call right back. five hours later they called. By then we had purchased a new tire on our own and lost two hours of our day. Terrible service.

Pros: provided a good car

Cons: they didn't explain how to operate radio and cruise control

Pros: Needed to amend the booking and it was super easy by telephone

Pros: Woman behind the counter was polite and knowledgeable. Sorted out a problem I had quickly and with no fuss. Thank you.

Pros: Close to airport, friendly staff

Pros: Superb service

Pros: The car was an old knacker and wouldn’t realise the rental cost if purchased!

Pros: Staff and process was positive

Cons: Vehicle had very high mileage and overall condition was in line with this.

Pros: representative kind and helpful

Cons: the opening hours ( inconvenience for me to pick up the car at night )

Pros: shuttle service

Cons: difficulty finding the shuttle at pick up. The key remote needed a new battery

Pros: The staff were lovely and very helpful

Cons: Nothing, the whole experience was seamless

Pros: It was a cheap car but you get what you pay for and it didn’t break down so all good. Service from everyone I came across was outstanding

Pros: Nothing

Cons: 5 min from the airport yet 30+ min to pick us up. Car was a piece of garbage not even worth the deposit

Pros: Friendly, helpful, and helped drive us to service station to fill up at end of trip, and then to the airport.