Alpha car hire at Sydney Airport

Pros: Awful customer service. Took my money/ paid for the car and did not get a car,

Cons: Terrible customer service. Sneaky terms and conditions. They take advantage of you, just want your money, will not provide a car for you,

Pros: Personal service from Jasmine and Rick

Cons: Nothing

Pros: No service, office closed at pick-up time and car no longer available the following day, for me it's a scam

Cons: No service, office closed at pick-up time and car no longer available the following day, for me it's a scam

Pros: Great staff

Cons: Car had front tires that needed to be replaced, and price was quite expensive for the condition of the vehicle

Pros: The car rented was very dirty for example, there were fake fingernails laying around in the car and there was dirt all over. We kindly asked the agent if the car was cleaned before we rented it out and he said yes, they gave it another cleaning which only lasted a few minutes and didn’t change anything. We have never had a car that was that dirty. We felt very uncomfortable in the car and it is not acceptable that even after we asked for the car to be cleaned that nothing really happened so we w

Pros: Good pricing, easy pick up from Sydney airport, very quick drop off

Pros: value for money . Helpful customer service

Pros: The agent tried to assist but wasn't able to. She was helpful and tried her best.

Cons: The car was in extremely poor condition, the connection to the USB does not work enabling no navigation, the car Blue Tooth was called Pussy Wagon, it is getting stuck in neutral when trying to put into drive - where do I stop. I did not feel safe at all in the car.

Pros: Great company

Pros: Good service

Cons: I don’t like that you have to pay extra for vehicle roadside assistance this should be included as standard

Pros: Very affordable and efficient. Conveniently located

Pros: Great value for money.

Cons: N/A

Pros: Good price and ease of pick-up, which was great for a small family. Well done Alpha!

Cons: Service could not be faulted by Alpha from pickup to drop back, awesome experience.

Pros: Normal. But the car we want it not avaiable and change by car the just owned. They just say they offer similiar car. But the car they provided is far from accepted. I order haval h6 but they give similiar car with tucson, kaleos. I dont wan it because i choose haval for new car and new diffrent and updated car technology. Finally i take haval julion, because they only have that, but more small suv than haval. But its ok. Because they said if i dont take my money could be gone. Bad session.

Cons: Good and almost new

Pros: Easy to deal with

Cons: All good

Pros: The car had been in an accident and they had not included that on the report. They also charged us for an extra driver even though the invoice said second driver was free. We were very unimpressed with the quality of the car.

Cons: Big muck around, was told to express check in for ease at pickup, we did this and they made us re do it all when we got there with all licence information, signing agreement, all over again. Mucked around with dropping our car off because they weren’t open before our flight which forced us to drop off the night before leaving me and my family stranded to get to the airport, no shuttle or drop offs early hours of the morning. We are very annoyed at our experience we have had at Alpha.

Pros: Cheap and excellent service couldn't recommend more

Cons: I can't list a single thing I was in happy with , great service

Pros: professional, good and clean car, all services digitally advanced

Pros: Straightforward process and price

Pros: We could dropped off the car at parking lot even after business hours

Cons: A cleaned car always highly appreciated

Pros: Friendly service and easy pick up/drop off.

Cons: Everything was great.

Pros: Friendly service. Efficient shuttle. Good value for money

Pros: Kind, very helpful and understanding staff

Cons: Pick up hours only up to 10.45pm and drop off from 4.30am

Pros: Service was good 👍

Cons: No complaints

Pros: Being able to drop keys back at reception after-hours

Cons: Exorbitant and hidden fees. They charge so little as they know they will earn a killing off you elsewhere. Toll road markups and doubling parking infractions to name a few.

Pros: Ricky was outstanding!

Cons: We didn't like the vehicle "intelligence" features or the overall shape which made it difficult to park.

Pros: Very good all round service

Cons: MG cars are awful, was expecting a Kia as indicated at point of ordering and paying

Cons: Had to extend rental by 2 days, charge was almost the same as the 5 day rental I was on. I'd be more inclined to hire from Alpha again if they offered better pricing for additional days. I was giving them incremental revenue. On leaving Alpha's depot at Sydney, a warning light came on. Had to go back to the depot. Alpha rep said it was tire pressure sensor warning, and that it would go off after a few miles. It stayed on for the duration of the rental - and probably the prior rentals...

Pros: No waiting.

Cons: Nothing.

Cons: This place is an absolute joke. Travelling for over 24hours of which they email me to inform me that they close at 4.30pm and seeing as I land at 9.30pm I will have to pay the security deposit and then I’ll be contacted by another email address with instructions on how to collect the vehicle. Tried the number and only offered recovery, payment link for the deposit was not available when I could try it. Left completely stranded at an international airport because they close at 4.30pm.

Pros: Exceptionally easy process from booking to pickup and drop off - staff were lovely, friendly and helpful.

Cons: Something in writing to acknowledge car return and condition on return - for legality peace of mind.

Pros: Worth the money

Cons: Absolutely nothing

Pros: Just a very helpful agent named Jasmine, was helpful and courteous. Makes a huge impact on customer experience.

Pros: Very helpful as my plane was delayed. They had very thorough instructions about after hours pick ups.

Pros: Near new and low mileage vehicle for the price

Cons: None

Pros: Everything was great thank you

Pros: Staff was helpful and quick to the point.

Cons: Car condition wasn't the best but still did the job.

Pros: Good value for money and decent car with good performance and easy to drive.

Cons: The only downside was incomplete detail on after-hour pick up and returns. If you call the number provided, the recorded message repeats that it is outside the business hours and that is it without saying that you need to go to the puck up bay. Also, if you can specify from what time you can return the car it will be clearer. For our case we had to ask to obtain such detail. Overall good experience and a decent cat.

Pros: The friendly and efficient staff members. The car was clean and ran smoothly.

Pros: Fast and efficient service, only issue was there was no Sat Nav and my samsung phone and google maps were not compatible with car. The car did have Airplay and is compatible with iphone though.

Pros: I don't know what to say.

Cons: The communications need to be improved. I sent an email to confirm if payment was done. There is no reply. They must be able to reply by email, specially cancelling the car rental.

Pros: Friendly staff

Cons: The vehicle was substandard and dangerous to drive

Pros: Easy shuttle and very friendly

Cons: Unfortunately the desk had a different price for my rental. They were asking to charge me $80 more than my booking because of their computer system, but they eventually changed the charge to match the booking. Car itself was fine, however I did have to inflate all 4 tyres myself to get the low pressure warnings to go away. Sensor just seemed a bit too sensitive.

Pros: piuck up staff friendly

Cons: on drop off office wasnt open even thoughit should have been - stressful!

Pros: Friendly people at the counter

Cons: I booked a mid size SUV and got something a lot smaller. Had to drive around holding luggage

Pros: Super duper quick and simple

Cons: Felt almost too quick as if not to cover the run down thoroughly .

Cons: The worst experience ever. Two weeks after returning the car I was contacted about a damage and the excess was charged! I will be taking this up with Fair Trade!

Pros: Easy pickup, kind service, I showed up dripping in sweat, it was a hot day and I had to hike with my luggage, and was given a cold water bottle without ever asking

Cons: The drop off process felt inattentive and rushed. I didn’t feel like I completed my transaction in a meaningful way

Pros: The pick up, drop off and prices were all exceptional.

Pros: Shedddle bus is well organised. Easy to get to and from the airport

Pros: Staff was awesome

Pros: Prompt, professional and friendly

Pros: I had to wait at the airport whilst 3 busses stopped and took other people. We spend an hour waiting at the airport. Tried ringing the number given but it kept sending me back to original prompts. First time I have booked a car outside the terminal and it will also be the last time I do it.

Cons: After 30 hours and 3 planes to get to Australia, the headaches of picking up the car ruined the whole experience for us and alpha. Bus drivers did not care and would not ring the office for us. Alpha car rep when I eventually go into them were unapologetic

Pros: Quick and attentive service.

Cons: Description of pick up point for the shuttle "middle of the U shape" - did that mean inside the U or at the bottom end? No user manual or verbal run-through of the car. Several features were hard to find or understand.

Pros: Convenient, overall good value

Cons: Overcharging for fuel when dropped off ($80 instead of $40)

Pros: They were friendly and efficient

Cons: Nothing

Pros: Pick up and staff all very competent

Cons: The Car MG is the worse car I have driven. Noisy , powerless.rough ride . felt like a 15 to 20 year toyota Echo. Brakes weak, car needed a tune up. the brake would be weak from time to time . boot would not stay shut so light would come up on the dash . we drive our cars and rental cars the same . We don't misuse other peoples cars any different to ours. I prefer to drive a 10 year old car than drivean MG that had only 22K on the clock. in 4 days we drove 300 Klms of surburb driving . The fuel c

Pros: I didn't like how I payed for insurance twice with alpha and with the other agency on the online booking services

Pros: it was easy and everything went well, nice and helpfull

Cons: nothing

Pros: Quick efficient and friendly

Pros: Direct comunication was unavailable