NoBirds at Sydney Airport

Pros: Everything

Cons: Nothing

Pros: No Birds are well organised and efficient - I would definitely use them again!

Cons: Nothing

Pros: Easy to find, drop off was speedy!

Cons: Car had a seatbelt issue which they should have been aware of ... they were apologetic.

Pros: Quick,no hassle

Pros: Very easy with everything.

Cons: A little expensive

Pros: Easy-to-use

Cons: Had to wait 30min for shuttle

Pros: Free shuttle, straightforward procedures, fast refunds

Cons: Nothing much really. Value for money and fast car drop off.

Pros: Value for money

Cons: Not clean child seat and booster seat

Pros: Really easy dropoff experience.

Cons: Airport pickup would be great but the remote location was sbout as good as can be!

Pros: Very efficient and friendly, fast pick-up and drop-off, great car

Cons: All was good

Pros: Professional, friendly, perfect value for money.

Cons: Pick up from international terminal took 30 mins to arrive.

Pros: Excellent

Cons: Phone line hold too long

Cons: I didn’t appreciate the ‘hard sell’ on extra insurance even after I told the agent at the pick Up point that I had already taken out comprehensive insurance on the rental car.

Pros: The agent in the garage that wasn't even the one that was supposed to help us was great at trying to fix our issues.

Cons: The counter staff was the worst we have dealt with. They were not helpful and did not care to try and help. We were in a new country and obviously would need to make sure the car could provide navigation, whether through the car or our phone. We rented through 4 other companies on this vacation in different locations and all but Nobirds were very helpful making sure we were set up. NoBirds agent said figure it out and if you need any cords or such go to the gas station and buy them.

Pros: The whole experience was fantastic.

Cons: N/A

Pros: very good customer service

Cons: at the begionning, hard to find the location.

Pros: All very good - especially the kind shuttle driver who helped us get to the pick up point!

Pros: To the point clear.

Cons: Nothing.

Pros: Very easy, no-fuss pickup and drop off experience.

Cons: No shuttle to the airport offered after car drop off. If I had a flight to catch or lots of luggage this would have been hugely inconvenient.

Pros: Cheap clean n efficient

Pros: Good pickup process

Cons: Insurance is weak and useless

Pros: Kind and catered to our needs Easy to understand Beautiful car Easy to find

Cons: Nothing bad to say

Pros: No hassle, clean newer cars

Cons: All good

Pros: very helpful and quick

Cons: nil however, maybe they should consider taking "no bird" sign off their cars.

Pros: All good

Cons: All good. Make sure to take Gardner's Rd when coming out of tunnel towards airport.

Pros: Staff are very friendly, good condition and clean car,

Pros: Location to airport and shuttle

Cons: Pickup was a little cumbersome, had to enter details with the agent again after already doing it online. Time it takes to receive your deposit back.

Pros: Easy and fair.

Pros: Very efficient, great service

Cons: Could get a ride back to our accommodation which was closer than taking their shuttle to airport. We had to drive past our accommodation to get to the airport.

Pros: friendly service at counter for collecting car and returning car

Pros: Efficient and totally professi9nal

Pros: Super fast service. No gimmicks, or hard sell insurance. Very clean car in great condition.

Cons: Returned deposit into my account within 48hrs, unlike many competitors who take two weeks!

Pros: Easy, polite & helpful staff

Cons: A couple things with car I told the staff when I dropped it back, I hope he followed it through & looked into it

Cons: They tried to cheat / shortchange us.

Pros: No comment

Cons: No comment

Pros: Fast and easy

Pros: Good car. Fair price. When we called for shuttle pick up the phone was answered by a real person.

Cons: No issues at all.

Pros: Fast and efficiet

Cons: Staff no so polite.

Pros: It was seamless great service

Cons: Nothing

Pros: Everything clear, no hidden fees or tricks.

Pros: Friendly staff, all clear communication, no issues.

Cons: İn pick up instructions it's not written to call the agency but only to get to the pick up point

Pros: Efficient.

Cons: Said we needed to take out the extra daily insurance as the one we took out with Discover Cars was not good enough!!

Pros: The service was great. Highly recommended

Cons: The car was a bit out-dated model with no built in GPS but fine with me with my own. Also, the agent kept telling me to take out the insurance with them when I had already taken the insurance with DIscovercars already

Pros: Efficent and helpful

Cons: the person who collected me from the airport argued about putting my suitcase in the back of the van due to back issues, I am 70 years old with arthritus and torn rotator cuffd and was very upset having to assist with the lift of the bag into the back of the van and his anger at me for not being able to lift it up on my own, if not fit for the jobthen dont do it

Pros: Efficient, friendly service.

Cons: Wait to the airport

Pros: The service was above and beyond any other car rental service I have previously used.

Cons: Nothing

Pros: Quick service

Pros: No frills no nonsense approach and very price competitive.

Cons: All good.

Pros: Fast and efficiently service, shuttle to and from from Sydney airport, only downfall for us was the 7 seater isn’t really ideal for 7 adults. Very limited space for people in the back, which was really uncomfortable. But everything else was brilliant.

Pros: No frills but excellent service. Car was great and decent price for a long rental.

Cons: Could do with a WhatsApp number to call for pickup - this is much easier for international tourists without Aus SIM card

Pros: Everything was perfect, couldn't have been any smoother.

Cons: No Birds did not consider the additional insurance I took out with Discover Cars and demanded that I take out the insurance they offered me, telling me that it was not valid.

Pros: Staff was friendly, great price, very easy to do get the car

Cons: Waiting for the shuttle bus to pick up from the airport but it was nothing major

Pros: Everything went smoothly for collecting the car and returning it.

Pros: Agent was friendly and super helpful. Called ahead and actually spoke to someone in that office. You could never do that in the states

Pros: Everything was easy and the rental rate was great

Pros: Service was efficient and car was good. No bs. Less than 5 minutes pick-up and quick walk through on return. No Birds seems to be very reasonable and fair on extra charges. They charge only 1$ handling of each toll transaction. Extra coverage to reduce access Ito 0 was sensible. We took the car with 7/8 fuel in the tank and they refund us a few litres when we returned the car full. Over all very positive experiences.

Pros: Fast friendly service

Cons: No bus at the airport on my arrival but I called them and they came straight out 😁

Pros: shuttle dropped us to hotel

Pros: Everything was easy

Pros: Close to Sydney Airport and many hotels, newer car, friendly and speedy service

Cons: Small vibration in steering wheel from out-of-balanced wheels, that's it!

Pros: Exceptional in all areas. BTW. The name "no birds" sounds oddly misogynistic though. A strange choice

Pros: Friendly and helpful

Cons: Nothing

Pros: Cheap

Cons: nothing really

Pros: Straight forward, efficient and processed the refund of the security deposit straight away

Pros: Drop off and reservation

Cons: Agent was unhelpful, did not listen and tried to tell us his insurance was better than ours which it is not. The Hyundai was not as good a car as the Kia we had a week earlier.

Pros: Good value for money

Cons: Not clearly specified the additional charge for driving to another state

Pros: Used NB a few times now and will not go past them. Excellent value for money

Cons: Poor agent attitude - did not listen or show any concern re the pick-up problem we had and provided little explanation re the car.

Pros: Good price

Cons: Car had done 50000 kms

Pros: The service was good can’t fault it

Pros: Quick and courteous shuttle service. Good car and hassle free pick up. Also good easy to find garage facility at pickup

Pros: a very good service

Cons: everything is great

Pros: We were very happy with our car and booking.

Pros: Very happy with service and car from NoBirds. The checking and out was quick and car was in good condition and clean. I would use this company again.

Cons: Nil

Pros: Friendly and informative

Pros: Everything as described apart form lack of cover once leaving the state

Cons: No air con at 39c they did however offer us the opportunity to go to a random garage and get it fixed, they they would refund the cost.

Pros: Friendly, easy.

Pros: Very efficient staff.

Pros: Everything and everyone

Pros: Very easy to hire a car

Cons: Not sure what happened but we were at the pick up point for more than 30 minutes before I called. Then it was only 10 minutes. If calling for a pick up is needed, maybe make that a bit more clear:)

Pros: car was clean and comfortable, pick up team friendly and helpful.

Cons: wasn't told in advance that - I couldn't pay rental cost & deposit on separate cards, which created an issue that caused additional expense for me - in car GPS was disabled, and no sensible place to put my phone when using it for GPS, made it very difficult to navigate a strange city & I had several issues because of this - cruise control was disabled in the car

Pros: Staff were all very professional, respectful and helpful. Even though they must go through the same routine and speech over and over and over again every day.

Cons: A mix up with the collection point.

Pros: Nothing special….just another car pick up place.

Cons: Travel exclusion zones - extra $150 to drive through Victoria and another $150 to drive to Adelaide - ridiculous!! No other company has “unlimited mileage” with exclusion zones buried deep into the fine print. If I’d known this before picking the car up I’d just have told them I’m travelling to south east Queensland and would’ve saved myself 300 bucks. They are a complete ripoff & to be avoided.

Pros: everything was great

Cons: i wasn't shown the car when picking up (an intro to the cars features would have helped) and a go around to locate any previous damage would have been good. but other than this: great! and this didnt detract from the great service as i figured all the features out and loved the car!! no GPS in car (needed to subscribe?) - used phones instead. presumed we had to pay extra for GPS? again - features not explained.

Pros: Prompt service and easy airport pickup and drop off

Cons: Staff was too pushy to buy the insurance even though we told them we have already bought the insurance at discovery cars. Other than that, everything was good.

Pros: Almost new car

Cons: Sat nav though booked was a hand held device so not acceptable

Pros: Great people, great cars, great value.

Pros: Very professional and easy to deal with and good price

Pros: Friendly, efficient and helpful

Cons: Nil

Pros: Efficient and reliable

Cons: You must have a bank card you cannot use a international transfer card like Revolut

Pros: very efficient and friendly

Cons: Adding an additional dollar for each toll. Ideally should consolidate and charge an admin fee once

Pros: The car provided was excellent

Cons: We had to argue with them on what we paid for they would not listern

Pros: Excellent

Cons: Nothing

Cons: The fact I said no to insurance and for some reason was still charged it. If someone says no they should accept that and move on not sneakily put it on to the final bills

Pros: Good communications. Car was clean and well maintained. All aspects of rental were executed as represented. Items (e.g. tolls) were well explained in advance.

Cons: I was happy with all aspects of this rental

Pros: Quick easy and efficient

Cons: Quick easy and efficient

Pros: Good, clean car. Although different from when booked.

Cons: The comprehensive insurance. I ended up paying double because nobirds are insistant to take theirs and online one isn’t good. Took quite long to pickup from airport.

Pros: Got what they said i would get at a very competitive price,seamless operation.

Cons: Absolutely nothing,top service!

Pros: It was pretty much seamless.

Cons: The car was slightly dirty, like it had been given a cursory vacuuming. But that's a small nitpick and far from a deal breaker.

Pros: Excellent service

Pros: Ability to drop the car at a different point.

Pros: It was extremely quick they gave us all the options when we picked up and dropping it off was a breeze

Cons: Nothing everything was great

Cons: The car needs checking for a rattle. I found 5 drill bits in a gap under the carpet of the front seat. But there is still another one I couldn't locate. It's a really annoying sound whenever you go up or down a hill...

Pros: Professional and on time service

Cons: The navigation unit did not work properly

Pros: Quick collection of the car from the front desk. Also a quick return and refund of the deposit following an inspection.

Cons: Long waiting time to be picked up from the airport upon our arrival. We waited 50 mins and had to call up twice to chase transportation.

Pros: Everything - they were great.

Cons: Nothing.

Pros: Affordable price.

Pros: Had problem with GPS.

Pros: Very efficient service

Cons: Cars are perhaps too basic

Pros: Nothing

Cons: The car was donated and not full 7/8 full. When I picked up the car the agent tried to sell me additional insurance. The payment and insurance was not allowed from 2 different credit cards. The drop off stopped at arrivals Syd airport, I asked to drop me off at the shuttle pickup for the motel. When I walked to the shuttle pickup the driver from 'no birds - rego birds2' was at the shuttle pickup. I could have been dropped off at the shuttle pickup immediately, instead of walking. Terrible servic

Pros: Really it was sooo easy to book online and the price is affordable, then in person to pick up the car everything is explained easily and no stress was given. Also when I had an issue of my flight on the next morning and me handing the car in few hours earlier and no where to stay I was offered for a few dollars to use the car for the few hours and return. I felt very safe especially in a big city and got home safely

Cons: Nothing loved everything about it.

Pros: Easy

Cons: Didn’t have a number that worked

Pros: Good pricing and helpful staff

Cons: Nothing

Pros: I like the drop off system, someone is waiting at a designated area for drop off - The worker quickly does the inspection and advises you if you will be getting your bond back. It was quick and easy and i could focus on my trip home.

Cons: I think the only thing i can say about the Early Bird is that your logo for your brand was very similar to another rental car brand in Sydney. The yellow colour to be quite honest, I mistakenly booked the with NoBirds and i was very happy with the mistake.

Pros: Everything was fine

Cons: I am very frustrated by the unwillingness to refund or make changes for a later pick up due to our misunderstanding about drop off locations.

Pros: mostly everything

Cons: the inter state fee hidden in the small print

Pros: New car with 0 kms

Pros: Great customer service

Pros: Good quality cars, efficient, polite staff

Cons: Explain the etolls process for people outside australia as this caused us a lot of confusion

Pros: Really friendly. Very organised Good clean cars

Pros: great service

Cons: nothing

Pros: Need to call for pick up at airport and waited for over 30 mins for shuttle bus going back to airport.

Pros: Quality. Easy. Quick.

Pros: Excellent service by friendly helpful staff

Pros: Clean n good car provided

Cons: Nothing specific

Pros: The car was excellent and fulfilled our requirements,

Cons: The care was damaged ( minor paint scratches) when reversing in a dim, dark multi-storey car park and I received No help from “NoBirds” in relation to this event. It was not fair and caused me great anxiety, stress and sleepless nights.

Cons: Poor service, no one answers the phone, bad communication.

Pros: Quick, easy, no hassle and reasonably priced.

Cons: Nothing.

Pros: No delays and efficient.

Cons: None.

Pros: Clean car good location

Cons: I did not like that the $500 deposit was removed from my account without explanation. In the context of normal conduct where the amount is quarantined but not removed this was disturbing and not explained. This was compounded when I was informed my deposit would not be returned for 5-10 business days. This is not at all reasonable and no longer normal practice. I also did not appreciate the attitude of the returning officer actively looking for damage as opposed to assessing normal wear and tear

Cons: 500 for a broken key is not proportionate

Pros: Overall good experience. The car had a few dings in it, otherwise was fine.

Cons: I really wish you would remove the stickers from the cars that say “no birds” - makes you feel like a tourist, even if you’re not

Pros: Hassle-free & great experience! Will definitely recommend.

Cons: Nothing - all good!

Pros: Quick efficient service

Pros: Helpful info desk and quick service

Pros: Friendly & Efficient at the depot

Cons: Slow to pick up from Airport

Pros: Professional and cost effective.

Pros: All so easy,friendly

Pros: Recommend no birds car rental comoany. Good attitude and fast and respond pick up and drop off after call them.

Cons: I was purchased the car insurance on the discovercars platform. Bit when we get there in the no birds office, we have noticed that we need pay $14 per day car insurance . The only different is that if you got car accident. The platform insurance you have to deal with the insirance company by your self.and pay the excess fee $1000. But if you buy no birds company insirance . You dont need worry anything. No need to pay excess fee. So i would like to pay direct to the no birds. To save time

Pros: Nothing, horrible experience

Cons: Everything! Worst car rental company ever. They try to scam you

Pros: Again, an easy and efficient rental

Pros: Easy reporting accident info.

Cons: No advance notice about additional fees for traveling outside NSW and nothing about prohibition on Tasmania.

Pros: Very efficient pickup at airport. Approx 15 minute drive.

Cons: No negatives.

Cons: No water in windscreen washers (or they didn’t work!). 7 seater had no room for luggage.

Pros: No Birds keeps everything easy and simple. No ridiculous amount of paperwork. They explain everything and the insurance is really cheap for a no excess ect.

Cons: Staff were supper friendly and easy to deal with.

Pros: No fuss, efficient and helpful

Cons: Nothing

Pros: It was efficient, worked well

Cons: We were quoted a price by Internet with unlimited km. When I picked up the car in Sydney, I was informed that there would be an additional AUD $150 charge because we would be driving it into the state of Queensland. It may have been on the fine print on the Internet site, but would have been nice if this was obvious upfront.

Pros: Very efficient both collection and drop off although still waiting to hear if any issues

Cons: Shuttle collection from airport was a hassle

Pros: Fantastic service . Very quick.

Cons: Nothing

Pros: They were very professional and efficient

Cons: No Birds was fine but you advised that we could drop car at airport and put keys in locker. This was not the case and as result we nearly missed out flight as we had to return car to no birds depot and catch the shuttle. Also they advised the insurance we thought we had paid was not easy to claim and were convinced to upgrade to no birds insurance. You discover number would not connect and was very frustrating trying to work out how to get car when with young family.

Pros: Best car hire process ever - amazing value for money and excellent vehicle.

Pros: Efficient and excellent service. Good new clean cars!

Cons: NA

Cons: After refusing the added insurance the agent still added the cost to my bill and tried to rush my credit card payment.

Pros: Gast and efficient

Pros: Very good

Cons: Very nice

Pros: Speed and efficiency of check in out

Cons: Nothing

Pros: Very affordable - received an almost brand new car.

Cons: It took a little while to be picked up by the shuttle at Sydney airport.

Pros: Very quick once at car hire collection point

Cons: The shuttle bus only runs on demand which we didn’t know. This is an issue when travelling from abroad with only a data package and no call allowance. We had to WhatsApp our daughter in Sydney for her to call them to arrange to pick us up from the airport

Cons: They can’t seem to get their customer help line answered. When I pressed #1 to make a booking, I then had to explain the dead car issue and be transferred.

Pros: Easy

Cons: It was all fine

Pros: Helpful and explain thoroughly as per rental car in Sydney

Cons: Unable to link overseas mobile to in car GPS system

Cons: Only thing I didn't like was the Matt used for the driver side floor. Looked like the original which can lock in place had been removed and the replacement kept creeping up to the pedal area. It was very annoying.

Pros: fantastic service and best car for hiring for the last few years

Cons: The gps hired was out dated and has not been updated with the new version and traffic.

Pros: The rep explained everything well.

Cons: If i didn't get their insurance policy it was going to cost me $5000 no matter the (miniscul) size ot the damage.

Pros: NoBirds offered a reasonable car and was not too particular about car condition upon return.

Cons: 1. Rental cars should blend in with the domestic cars on the road. Having a huge "NoBirds" sign might work well for advertisement, but it makes the car stand out on the road. 2. NoBirds made no mention of additional costs of crossing from New South Wales to other territories. A drive across an invisible line to Victoria would cost you additional AU$ 150.00 for what reason??? Driving further to Queensland - another AU$ 150.00! Beware of these charges when planning your trip!!!

Pros: Friendly and efficient

Cons: Hard to find them when returning the car (they are not at the airport itself)

Pros: We’re very helpful, realised we were exhausted after journey but we’re patient, gave advice and friendly.

Cons: We’re extremely pleased overall! No Birds offer a great overall package. Makes life easy for quick turnaround, journey and customers welcome and ease of transfer of vehicle.

Pros: Very good prices and easy to deal with

Cons: Initial rental was for a Toyota Corolla, but was given a Kia stonic, nice car to drive but very underpowered

Pros: Quick and easy

Pros: Their rates, fairness, and efficiency.

Cons: Nothing.

Pros: Fast and economical

Cons: The drop off can be a bit uncomfortable as there is no wto know how long will it take to be dropped off

Pros: Everything

Cons: Nothing

Pros: No fuss - fast and efficient.

Cons: All their cars carry the "No Birds" stickers advertising their company so you can't be shy about that.

Cons: The car collection instruction should have been made clearer to avoid ambiguity ie renter MUST call the hotline when arriving at the bus bay (pick up point from airport).

Pros: It was prompt and agent was friendly.

Cons: The invoicing just needs to be clearer as to what is being charged and how much is being held on the card. Also the time after the car has been handed back the money held on the card should not take 5 working days to be released

Pros: Mostly everything was spot on. Quick pick up and drop off. Shuttle service from car depot to airport efficient. Great value, so much cheaper than other rental companies

Cons: Nothing to do with the service it was 100%. The only complaint I have is the car smelt like it had previously had a smoker in it

Pros: General decent budget service

Cons: Car I had was terribly underpowered and not able to reasonably climb without stressing the engine, especially with full car

Pros: Rental price is great, staff is friendly and efficient

Cons: Slightly less convenient than some other car rental providers if you are arriving at Sydney airport (need to take shuttle, not available at airport itself)

Pros: Suggested we go for a hybrid which was really fuel efficient.

Cons: The issues with the insurance.

Pros: Offered for a small extra fee a hybrid model of the Corolla, which we liked.

Pros: Again your customer service is very good and quick. The car standard also was excellent. I had a mitsubishi asx for space and to ease travelling long journeys and thats what I got!

Cons: Just a small comment on the pick up and dropping car process. If someone reaching Sydney for the first time with family and suitcases around 20h30, due to plane delay, and under the rain/cold. Hard to find the famous yellow bus and reach No Birds office in time before closure! Would propose that either a representative would welcome us or even bring the car in those special circumstances. To drop car also, I had to drop car at a different agency nearer and I consider the $55 on the high side.

Pros: Pick up/drop off at the airport.

Cons: I didn’t know my use of the car would be limited to certain states. I would have liked to have known that when I chose No Birds.

Pros: The car drove fine and was the same class as I ordered.

Cons: They are not in the airport and they do not have a regular shuttle we waited over an hour for the shuttle and it only came after we called to find out where it was. Then they say unlimited mileage but they charge extra if you travel outside of NSW. They are a very small operation and only operate in Sydney and Perth. So if you drove to Brisbane and wanted to leave the car there, they don’t have that capability. Very Mickey Mouse operation. They don’t have an etch in the car either, frustrating.

Pros: No fuss and quick.

Pros: A few minor scratches but nothing I was worried about

Pros: Easy to deal with

Pros: One of the best car service companies I have ever seen. I will pick them every time over Hertz, Dollar, etc.

Pros: NoBirds was friendly and fuss-free.

Cons: Would have been nice to get a hotel drop off 😅

Pros: They were very quick with the shuttle to pick up from the airport Went through the contract with us to make sure we understood everything Spent extra time to help us connect our phone to the monitor in the car so we could use Google maps for directions as we are not completely tech savvy so they explained how to use it Very friendly and helpful service with a smile

Cons: There is absolutely nothing they could have done better They were all we expected and more Wonderful company to deal with Highly recommended we

Pros: Superb service. Agent explained clearly and never push for any add-on. Excellent. We rented a Mitsubishi ASX. Boot size just nice for two mid size luggage and one cabin bag.

Pros: Good service

Pros: Very simple no fuss

Cons: Nothing

Pros: Prompt and easy

Cons: Nothing was explained about the car which for the majority was fine but would have been good to have known about the lane assist function as it's not common nor an option we asked for.

Pros: Everything

Cons: Nothing

Pros: Excellent price and good quality clean vehicles.

Cons: Additional insurance was very expensive so went without. Don't think they need to have the logo on each side of the car. I understand the desire to advertise, but its a little tacky.

Pros: None

Cons: Extra fee has been incurred when getting the car, and hard sell for the insurance.

Pros: The price was the biggest draw.

Cons: The customer interactions and location made this rental experience awkward.

Pros: It was quick and easy to check in and collect the car, didn't get assistance with finding it though, just handed the keys and given a dire tin to find it. Wasn't too bad though. Dropping the car off, the rep just check the car for damage, fuel, and cleanliness then took the keys, no paperwork to sign or anything. Overall a good experience.

Cons: Not much, they were pretty good overall. The cat had a weird smell to it, but I assumed this was the cleaning agent they used.

Pros: Everything was ready

Cons: The deposit held for the car took a few days to be returned and only after my inquiry was the deposit put back into my account.

Pros: Everything

Cons: Nothing to complain

Pros: Seamless, quick and efficient

Cons: everything was positive

Pros: Friendly customer service, flexible in managing their customers.

Cons: None!

Pros: Nice car for a great price.

Cons: The shuttle service to get to their location took some effort to call and get picked up.

Pros: The car was exactly what we wanted and location easy to find.

Cons: Firstly Pickup socks. Directions to pickup location are really bad coming on an international flight. Once rung for directions and pickup still far to long had to ring twice more to confirm shuttle was on its way.!

Cons: Airport shuttle pickup was not made clear, no direct contact. We ended up taking a cab to pick up the car.

Pros: Nothing was a problem

Cons: I didn't know I had to ring when I arrived at the airport, because I had given my arrival time. Know for next time

Pros: Very efficient checking in and out.

Pros: Great

Cons: Good only

Pros: Give proper information about the car and Sydney toll rules

Pros: They moved wuickly

Cons: They were a bit snippy that I rented from a service and not directly with them

Pros: The whole team was friendly right from the start. Weather over the phone always patient and polite.

Pros: Friendly and efficient

Cons: Nothing

Pros: everything was in order

Cons: no comments

Pros: The service provided by most staff was great, the car was great, recommended hirer.

Cons: The grumpy old man recieving the car and driving us to the airport, bad attitude, not recommended for customer service, suggest changing staff member.

Pros: EVERYTHING!! Great communication too!

Cons: NOTHING.

Pros: Just no fuss, all very quick

Pros: Easy to return the car and get a shuttle to the airport.

Cons: It was hard to find the location.

Pros: Directions provided to get do the no birds office were not clean enough. I believe that simply directions saying get the shuttle at mini bus space 22, right outside the airport, after McDonalds and information desk at the airport would have helped more. Despite of this, i stopped at information desk and the lady working there called the no bird Office and everything turned out alright.

Cons: Car very clean and in excelent condition. Helpfull staff, close to the airport, free shuttle in a confortable van. Strongly recomended!!!

Pros: The check in process was very straightforward and the free shutter service to and fro the airport.

Cons: Limited selection of car models.

Pros: Very efficient and helpful. Help we got was more than we expected.

Pros: The whole process was very easy

Cons: Nothing

Pros: Everyone was friendly and there was no hassle or worries.

Cons: Can’t say anything bad really. I called customer service at one point and it took 4 attempts to get through.That would be only criticism. Having said that, the lady on the phone was super helpful.

Pros: Suited our needs

Cons: N/A

Pros: Everything

Cons: Nothing

Pros: No Birds staff explained the contract very well.

Pros: Everything except Garmin.

Cons: Would recommend using your own mobile device for GPS unless the car has one installed, the Garmin we used was not updated and did not work for directions, but no big deal as we had our mobile.

Pros: New and clean cars, plenty of child car seat options, super friendly staff, very well organised

Cons: Having to call to arrange a shuttle from the airport to the pick up location is not ideal for international travelers who don't have an Australian SIM card (it leads to expensive roaming charges)

Pros: They treated me well, friendly, efficiently no small talk

Cons: Just a little wait in the airport