Simba Car Hire at Sydney Airport

Pros: It was just as good as any of the major companies

Cons: Nothing

Pros: Nothing was not a great experience

Cons: Customer service was horrendous and pick up with shuttle was not efficient and was so long for out pick up and trying car customer service was unresponsive and we tried to speak to a manager and was non existent

Pros: Fast, effective, easy

Cons: Everything went really well

Pros: Prompt and quick

Cons: did not like the 6.50$ add for road call out assistance as it was added before I was asked if i wanted to add And the car did not have a CARPLAY casting option!!

Pros: Staff were helpful and polite

Cons: The car wasn't clean inside.

Pros: Will hire again

Pros: Quality vehicles offered for the most competitive prices. Great customer service.

Cons: Simba's customer service line didn't work - despite trying a few times, had to call adelaide centre and email the sydney centre they didn't give me a full condition report with photos there was few things not working with the car e.g. damage and warning lights - that wasn't acknowledged/ notified to me in Condition report or otherwise

Pros: great service

Cons: Great staff and very efficient

Pros: Very active staff

Pros: Quickly arranged transfers to and from airport to Simba. Very helpful staff. Janise, my return driver, especially pleasant. Steve L

Pros: Very good

Cons: Location if pick up was difficult because the fine print was very fine.

Pros: Great service

Cons: The close off time of 7:30pm, our flight was delayed so we couldn't get the car until next morning. This may discourage me to book again if my flights are later in the day

Pros: There is nothing to recommend about this company.

Cons: Difficult to find shuttle at airport.Car w/57,000km. Engine poorly maintained w/low coolant(of course you are responsible if it overheats).Windshield with chips(which we documented with video and had the agent verbally confirm).On return they tried to say we had chipped the windshield(they obviously made no note of this when we picked the car up).Fortunately we had it documented and were able to dispute it.Charged a $2.95 service fee on top of EVERY toll charge. Just looking to take screw you!

Pros: Friendly, courteous and professional.

Cons: N/A

Pros: pick up and drop off was ok.

Cons: Car was not ready when we arrived. Deposit has not been reimbursed after 7 days. No writte nconfirmation of car return was provided.

Pros: The company is inexpensive. Cars are ok.

Cons: Pick up is not too fast. Return is simple but you do not receive a final bill. They just reimburse at their discretion. Since this takes three days (they say), I am unable to say if they are honest.

Pros: The staff are helpful.

Pros: I liked the rental price and car was good. Friendly staff.

Cons: Should warn people about $10 admin fee for every toll we went through. Didn’t know we needed a toll account set up ahead of time.

Pros: Very nice car, brand new and clean. Drop off was very fast and the agent even called a cab for us to bring us back to our hotel.

Cons: We had full insurance arranged by discovery cars. The Simba agent told us that if anything happened to the car we’d had to pay them 6000 aus dollars, no matter what the problem was, and the garage would tell them how much the issue would cost. Afterwards we’d get the difference back an then we’d have to claim back the money via the insurance of Discovery cars. In my opinion this is a nasty way of getting people to pay for more insurance. Fortunately we didn’t have any problems but be careful!

Pros: Cost and car cleanliness

Cons: Overlooked tyre pressure

Pros: Efficient

Cons: non-disclosure of the insurance arrangement between Discover Cars and Simba

Pros: Staff was very courteous and helpful.

Cons: We were given a hatchback instead of the sedan that we had reserved.

Pros: Sat nav, quick collection and drop off

Cons: Car smelt musty, stains on seats, interior felt sticky, valeting very poor (worst we’ve ever experienced), state of car exterior was very poor with numerous dents, scratches and marks (again worst experience ever )

Pros: Friendly staff, quick

Pros: Ease of pick up. Good value.

Cons: As soon as collected the car and driven away the warning message stating an oil change was due was flashing on the dashboard. This continued for full period of the 5 day hire which made me feel a little nervous driving the car.

Pros: Simba cars provided a professional service at pick up and return. We found Celia at the Brisbane point of return very welcoming professional and efficient. Thank you.

Pros: Needed the Road assistance because the positiv terminal of the battery was not well connected

Pros: The staff were all very helpful and friendly. Once a minor error in charging was identified, there was no problem with them to rectify it.

Cons: I hard a charge error.

Pros: Katarina and the young lady bus driver were very helpful and friendly on the return process

Cons: The pick up process was slow, inefficient and lacked important invormation. Breakdown insurance was added without asking me. The car had a lot of body damage. We ordered a 5 door car but were given a 4 door car.

Pros: Best car hire experience I've had.

Pros: Friendly and easy

Cons: Nothing

Cons: Dreadful car! It seemed the gearbox was failing, it barely made it up hills, juddering all the way; windscreen wipers not effective and the battery went flat and they charged $195 for roadside assistance; they deducted the security deposit, rather than just putting a hold on it as most do (who knows when we’ll see that again) and told us that they’d deduct the full excess ($6480) from us immediately for any damage at all and would refund surplus (if any) whenever they got around to it.

Pros: Happy to go the extra step and always good to get the car we had booked as we needed the Kia Carnival due to having four sets of golf clubs and four suitcases plus height restrictions in some garages we were staying at.

Pros: 1) Pick-up from the Sydney airport to the office employee was very friendly. 2) Return the car in Adelaide was smooth.

Cons: *SAFETY ALERT* It is the cheapest. But remember that costs and real service come up when you need support. The signs on the photo appeared while driving on highway. I called the customer service, "The lady says , it's ok to drive." if they disappear sometimes. If we are not happy, they told us to drive back to Sydney (200km back) OR to organize the tooling for the car but I need to cover the cost if they don't find any technical problem. (Even though, they made us buy full insura

Pros: Would not use again. Of the 4 rental companies we used on this trip, only simba did the hard sell saying you're not insured if you don't pay extra

Cons: Agents only interested in selling extra cover and using scare tactics to do so

Pros: Everything was handled efficiently and easily

Cons: Nothing No GPS in our MG, but used our phones

Pros: Great staff, very helpful.

Cons: Absolutely nothing

Pros: Naem the customer tep who served and helped me did an awesome job.

Pros: The bringing to the airport, the quick approching!

Cons: We received a car which was completely unmaintained. The car we were meant to hire was not ready, so they advised they would give us the same model, but different car which was ready. It then turned out that it needed a rear tyer replacement which we had to wait to be done. Then, just after leaving, we had a warning light telling us to take the car to the nearest dealership. Simba advised to ignore this warning as it was a 'known issue' with this car. 2 days later, more issues. Just terrible.

Pros: It was cheap and their opening hours.

Cons: Keeping our deposit for far too long and having poor paperwork (mistakes in our name and unclear costs breakdown)

Pros: I didn’t hire your car.

Cons: Very sad.

Cons: lack of seriousness regarding the condition of the car, particularly the condition of the tires (confirmed by a professional)

Pros: new and clean car

Cons: pricy insurance

Pros: Could track the shuttle bus coming to pick us up from the airport. Very nice car selections. Friendly staff.

Cons: instead of doing a pre authorization hold of the deposit, they charged the deposit and amount still owed. The paper work however did not reflect what was charged. And upon returning the car, and even now (3 days later) we still have not received any email or confirmation that everything was in order and the deposit will be returned. A little concerning..

Pros: Staff very friendly and helpful and professional

Pros: Friendly service and spotless car!

Pros: Speed of pick up and drop off

Cons: Non transparent contact with 3rd party

Pros: The staff were friendly and allowed me to use the toilet facilities while I waited for the vehicle.

Cons: The staff should have informed me that the cruise control on the car was disabled before the vehicle was handed over to me.

Cons: Found out that other platforms or service providers offered better rates and much lower daily insurance fees for full coverage (with AUD$$0 access). Other company's daily full insurance is only $14/day vs Simba's $40/day.

Pros: Easy & quick pick up & drop off via shuttle

Cons: A little difficult to find where to be picked up by the shuttle... more signage would be great.

Cons: The car was overdue a service not good peace of mind

Pros: very friendly and helpful agent - no pressure applied to book additional insurance. could use the free shuttle to the airport even next day after returning the car

Cons: all good

Pros: Friendly.

Cons: The Simba agent telling me the price per day for insurance, and the sign in bright lights behind him clearly stating that it was $5 cheaper per day than what he was trying to charge me.

Pros: Kind service, easy, free transit to the airport. Very good car! Not to expensive. The tank wasn’t filled at pickup, but noted, and I did not have to return it with a full tank, so good solution.

Cons: There were a lot of little schratches and little dents in the car, that were not noted or fotographed. We returned it but did not recieve a confirmation by e-mail e.g that everything was alright. Only by word of the staff. So hopefully we will get our deposit back…

Pros: Quick process, great price.

Cons: Having the deposit deducted, uncertainty on insurance cover after paying for insurance on line.

Pros: value for money, pickup and drop off efficiency

Cons: nothing

Pros: Very fast & efficient

Cons: Nothing all went well

Pros: They were very courteous and friendly.

Cons: Nothing :)

Cons: They overcharged us

Pros: Can't speak to customer service

Cons: It was a scam cos they are linked to discover cars who are a UK based company with no contact details who advertise in dollars and then when you pay it's actually in US dollars. So I thought it was 500aud for 4 days which turned out to be 881usd and then the reservation is mad by simba car rentals Sydney. Who nobody has heard of who charges their own separate rental fee for those days and adds it to the overall bill after you drop off car and they said don't know who their 3rd party partners are

Pros: Good value for money, good drop off and pick up service

Pros: Smooth transaction, got the vehicle quickly and the drop off was also very smooth.

Pros: easy to book online

Cons: customer help online whilst in Australia was no good

Pros: Car very good and clean, price very competitive, overall. Staff also good , except for one lady. Staff should spend some time ensuring drivers are fully aware how cars operate. They just hand you the keys. Issue with boot licking on one car, rang and emailed Simba Sydney , told someone would call me, no call back.

Cons: The lady on the desk picking up on our first booking at Melbourne was very rude and charged a higher ice for the additional driver than was quoted originally. When this was questioned she showed me fine print that Simba car hire can change the prices and stated Discover cars don’t dictate the prices. This is very bad business for both you and Simba as booking is made on prices quoted. She also charged for a sat nav system that wasn’t in the car, car operated from Apple Maps.

Pros: Easy to deal with. Also found staff friendly and helpful. Cars were spotless and very honest about any marks already on the car

Pros: Hi it was very good car rental

Pros: Very good service

Pros: You need to pick up your customers from international airport as well. Not them get a but to domestic. No clear instructions you need to go down to arrival to get the shuttle in domestic. When anyone arrives they need to be picked up from arrival that is normal.. Thank you

Cons: Plus you put a cheap rate for the car and when you go to pick it up it cost you for insurance that should already be part of the car hire price. Not surprise customers with a insurance on top of car price daily.

Pros: Great job

Cons: Nothing to complain

Pros: We were promptly attended to when we arrived and did not have to wait long to pick up the car.

Cons: No explanation of additional charges that we would have to pay.

Pros: Honest and helpful, wow

Cons: We ordered a medium SUV but got a small sedan. Simba Car waived the toll processing fee as compensation.

Pros: All was dgood

Cons: All good

Pros: Quick and easy

Cons: Nothing

Cons: Car provided was an MG. The car was noisy and lack power. Engine stalled once resulting in drop of power steering and brakes.

Pros: Customer service was great.

Pros: Friendly service on pick up and responsive to emails when enquirying about drop off.

Cons: Drop off at Brisbane Airport was outside their office hours so had to park at Airport park at an additional cost to us ($75), plus no one to hand the keys to so were left in the glove box unlocked as per their instructions. It was fortunate that I made contact the day prior to dropping off, there was no offer of communications from them as to drop off arrangements.

Cons: There was no service provided and no car picked up

Pros: Very helpful and friendly staff.

Cons: Car was damaged upon pick up resulting in reversing sensors not working.

Pros: Easy and convenient

Cons: All good

Pros: Friendly and efficient

Pros: Quick response for airport pickup. Easy registration and like new cars. Only hassle we had was that the car wouldn’t start immediately. Found a Kia forum with many cars with the same problem and tip to start the car in neutral. It was a hit and miss sometimes but we managed to get the car started. Sometimes within a half hour of trying..

Cons: We did send some emails during our trip to Simba with the problems and we said we would understand it won’t be fixed because of Christmas. And we would try to start with the forum tips. They responded after a couple of days … not with a suggestion how to solve the problem but just with a thank you we keep trying to start the car ourselves…

Pros: fast pickup and drop off.Refund of rental deposit was also fast

Cons: nothing

Pros: All on time, fast service, they know their car to help you with any issues you might get.

Pros: Good value for money although there are much better small cars than MG mini, not a great car

Cons: Unable to install infant seat

Pros: very good value for money, rather new rental car in very good condition

Pros: Rien a dire tout est est impeccable

Cons: Simple rapide efficace

Pros: Quick and easy to use very clear instructions as to where and when their shuttle would pick us up.

Cons: Other than my above comment about how any insurance claim would be handled I have nothing bad to say about Simba.

Pros: Great service Car was perfect for our needs

Pros: Excellent service

Pros: It was so straightforward

Cons: Didn't tell us much about how the car works

Pros: There was a slight chip on the windshield on the drivers side. The lady who inspected the car on return found more cracks on the otherside. She was kind enough to wavier off the damages based on the previous photo evidence.

Pros: car was good

Cons: the girl at reception was not really helpful

Pros: Once we actually got the car it was great.

Cons: I landed at Sydney and was unable to contact Simba by phone, message, email or chat. I advised the company that we were at the pick uppoint for the shuttle bus but it didn't stop. It took over an hour for the bus to finally pick us up.

Pros: Shuttle pick up from airport, fast and trouble free process, car was as requested and up to expectation, friendly staffs

Cons: None whatsoever

Pros: Excellent company and service

Cons: N/A

Pros: Nice Car!!!

Cons: Ok, was very dissapointed with the service from Simba, basically put us in a car and said goodbye, no showing how to work GPS,( which i payed for) and no showing of how the car functioned. Was not easy instructions on where to find the pick up point had to ask for help from a different rental company, Would not recommed to friends needing car hire in Sydney.

Pros: Great service and car! EASY

Pros: Easy and smooth interactions

Pros: Excellent rental company

Cons: Every thing is excellent . Help full staffs in fixing the baby seat

Pros: no phone number to call from NZ

Cons: the waiver not explained, only found in small print, not explained at the purchase

Pros: The rental charge was reasonable and no hidden charges.

Cons: Taking a bit longer time to wait for the Terminal pickup

Pros: Very quick and easy.

Pros: Everything

Cons: Nothing

Pros: good service, but understaffed

Pros: Great value and nice car

Pros: Friendly & helpful.

Cons: MG is a bad car. Difficult to control

Pros: Great job! We are from Canada and would definitely rent from this company again.

Pros: Easy, efficient, polite staff, hassle free.

Pros: Clean and fast cheapest bond

Cons: Nothing

Pros: Staff were friendly and efficient. Sorted the whole thing quickly.

Cons: Car hadn't been returned, so ended up with slightly damaged car.

Pros: Very courteous. Efficient check in. Car was amazing for the price.

Cons: You need to take a van to an off site rental location. Sometimes it can take 20-30 minutes to catch the shuttle. Coming back it took about 25 minutes from drop off, wait for the bus, and then arrive at the domestic terminal.

Pros: Great service

Cons: Finding the Simba office in traffic for drop off

Pros: Nothing

Cons: Cancelled my order with no alternative offered. Do not use Simba.

Pros: It was great to be able to use Visa Debit card for deposit

Pros: Although the car hire is located outside of the airport, we followed the pickup instructions and we were collected from the airport within 10 minutes. Collection of the car was very quick and efficient. The car was excellent. I am extremely happy

Pros: Friendly, fast and efficient.

Cons: There were no foot mats in the vehicle, otherwise the vehicle was perfect.

Pros: The processes for pick up from the airport was smooth (just follow their instructions) and the registration at the office was done quickly. The Simba team was very helpful and efficient.

Cons: Only comment is regarding the vehicle pick up location. Just be aware it's a 3-5min drive away from the airport so you'll need to factor in some additional time for pickup and dropoff

Pros: Helpfull

Cons: Nothing

Pros: Very quick and efficient to get car booked out

Cons: Not really interested in my complaint

Pros: Fast, efficient and friendly. Great looking vehicle in the Cherry, and good value for money

Cons: Very satisfied

Pros: Unfortunately my flight arrived too late for pick up, It would have been highly appreciated this was told beforehand. Now i had to come Bach the next day to pick up the car

Pros: Fast service

Cons: 👍🏻

Pros: We got a suv for a very reasonable price. The vehicle was in top condition and we used it for 10 days without any issues. The staff at Simba car are friendly and efficient

Cons: None

Pros: New car , great value & great customer service

Pros: As above

Cons: Directions about shuttle pickup, where abouts in the green zone and how the shuttle identifies its passengers. There was no comment about a possible International Terminal pickup, although it is possible as well as during the return to the airport after returning the car.

Pros: Very easy

Cons: Outstanding communication

Pros: Very Efficient service. Vehicles for hire in excellent condition

Pros: Everything was perfect

Cons: They need to give the clear direction pick up point from the airport.

Pros: Smooth service, friendly staff Quick service picking up and dropping off at airport

Pros: Everything

Cons: Nothing

Pros: Straight forward, in office few minute, then we got the car. Rate are good. And we got the right car.

Cons: Nothing yet

Cons: They wouldn't refund despite them being closed.

Pros: Personnel were friendly, helpful and prompt.

Pros: Airport xfer was very easy and fast

Pros: Fantastic! Simba gave me a brand new car MG. I had a great driving trip in Sydney.

Pros: The inclusion of the electronic tag was great though the service charge for each use was a bit steep.

Cons: The service charge for each use of the electronic tag.

Pros: They were good

Cons: Efficient and good cars

Pros: Friendly and clear communication

Pros: Picking up and dropping off are easy. Staff are nice.

Cons: Bunch of used tissues were left in seat pockets, I had kids so I had to clean them up before the trip. Bottle of expired milk was also in the glove box.

Pros: Easy, prompt service.

Cons: N/A

Pros: The person that served us was very nice and professional

Cons: Lots of hidden charges which are never clear

Pros: Straight forward.

Pros: easy service

Cons: car was not clean

Pros: Nothing

Cons: Everything. They closed and had no direction of how to get to them other than to contact them and when tried calling they were closed. Very stressful start to our holiday. We were helped instead by hertz rentals.

Pros: They picked me up from the airport and took me to pick up the car. They gave me a new Hyundai Tuscon, and in two weeks in Sydney, I made 1500km. When I finished with the car they drove me back to the airport.

Pros: The car is very new. The processing time is quite short. The final shuttle bus to the airport is also fast.

Cons: None.

Pros: great value for the money

Cons: I called 4 times for them to pick me up at the airport and the call was always rejected. then I tried the extension for new bookings and they picked up very quickly. it seems like they put more effort into getting new bookings than into giving a good services to exiting customers.