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Ace Rent a car at London Heathrow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy pick-up and return. Free shuttle is available. Staff is helpful. Car is new and clean.
Pros: didnt rent from ace it was some company called green motion even though all paperwork i had was ace rent a car
Cons: i didnt really rent from ACE because it was a bunch of jokers called green motion i have rented cars all over the world and never been asked what my occupation is ...and then being told iif i was an F1 driver i would be uninsurable which i already knew .....never have i paid a massive deposit when i have purchased full insurance coverage i was then told that was because i booked it through ace rent a car and they were a completely different company ...i will never use ace rent a car ever again
Pros: The agents were kind and efficient
Cons: There was only an hourly shuttle to the nearby airport leaving us stranded for an hour waiting
Pros: Quick and easy
Cons: Good to deal with
Pros: The drop off was nice and easy.
Cons: The pick up was very complicated, and took ages. The car could of benefited from a reversing camera. I missed the small print about having an electric car as an option, and was a bit annoyed that I had to pay so much to upgrade to the next level. The small print needs to become big print.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 74 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, International Driving Permit (IDP).
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, Passport or ID card, proof of home address (e.g. Utility bill).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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