London Airport Heathrow (LHR), London, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at London Heathrow Airport

Holiday Inn M4 J4, Sipson Rd, West Drayton ,UB7 0JU
0044 208 619 7000
The U.S.-based Ace Rent a Car is one of the car rental companies serving London Heathrow Airport, the busiest airport in Europe. The company operates a sizeable fleet of cars of different types. The company’s office is located at the airport hotel. Ace Rent a Car generally have a same-to-same fuel policy.
Pick-up instructions
If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to ‘The Plough’ bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers landing at Heathrow terminals only use Hotel Hoppa services: T2 - Bus stops 9 & 10 – Bus H2B T3 - Bus stops 12 & 13 – Bus H2B T5 - Bus stop 17&18 – Bus H5B T4 - Heathrow express to T2 – Bus stops 9 & 10 - Bus H2B Destination - Holiday Inn M4 J4. Please make the bus driver aware you are an ACE customer. This service is free to ACE customers. Heathrow bus transfer timetables are regularly changed as the airport adjusts to Covid-19 demands, customers are advised to visit www.hotelhoppa.co.uk/bus-services/ to check bus transfer departure times in advance of their hire. To contact the location email heathrow@greenmotion.co.uk.; Call 00-44-208-619-7000 for info; ACE Rent A Car
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-19:00
Tue:07:00-19:00
Wed:07:00-19:00
Thu:07:00-19:00
Fri:07:00-19:00
Sat:07:00-19:00
Sun:07:00-19:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Ireland
Nissan Qashqai
January 2, 2024

Pros: Staff

Cons: Location & transfers

United Kingdom
Nissan Qashqai
December 26, 2023

Pros: Nothing.

Cons: Poor service, no walkthrough with customer before handing over the car, forced payment for alleged damages, exorbitant pricing for cosmetic knicks not sustained by me.

United Kingdom
Nissan Qashqai
December 21, 2023

Pros: Website booking experience

Cons: Lack of interest in supporting my complaint between Discover Cars and the rental company

Malaysia
Peugeot 208
December 19, 2023

Pros: Good service especially by receiving team during return the car by Rowan

Cons: The car mate / carpet was not included. Difficult to remove debris manually

United Arab Emirates
Peugeot 308
December 16, 2023

Pros: The car seems to have been in an accident. Lots of faults and damage. Oil light on, car alarm going off all night and the body of the car was damaged all over

Cons: When i complained they ignored me

Singapore
Peugeot 308
December 14, 2023

Pros: Too far to airport, almost missed my flight that day after I dropped off car, I waited for almost hour shuttle to Heathrow T2, and bus went around all hotel nearby to pick or drop customers, think I will not consider non-airport pick car renting anymore.

Cons: Nothing to dealing with ace so far, no comment

Switzerland
Opel Insignia
December 12, 2023

Pros: For anyone unfortunate enough to have rented a car from Green Motion Rent a Car will be familiar with their scamming tactics of pinning prior marks or scratches, undetectable otherwise on the customer. This happened to us and two other parties in front of us. When Googled there is an article in The Guardian about these tactics of Green Motion

Cons: Vehicle was dirty when collected. No inspection was carried out at the time of collection. T&Cs of damage to the car (scratches or dents) were not explained, for instance size of scratch

United Kingdom
Peugeot 208
December 8, 2023

Pros: Nothing negative very enjoyable car and car rental company

Canada
Nissan Qashqai
November 28, 2023

Pros: The car was clean

Cons: The pick area was disorganized and we were asked to walk through an unlit parking lot to find the agent and car ourselves .. very unprofessional.. no walk through no inspection other than a flashlight on acell phone. When the car could have been brought to the main office for inspection and pick up.. very unprofessional. Nobody seemed to care

Canada
Nissan Juke
November 19, 2023

Pros: I would of like a Ian cable to be available in car to connect my phone

Cons: I found it unnecessary to have to walk to back to pick up car and then come pick up luggage in front.

United Kingdom
Peugeot 208
November 19, 2023

Cons: Didn't like location pick up, the Holiday Inn appears to be used at moment for refugees etc, a lot of men outside of hotel smoking and security at hotel door, we were a group of 3 females and a small boy, had to walk around to back of hotel to get the car in the dark with poor lighting .

United Kingdom
Nissan Juke
October 31, 2023

Pros: Ace rent a car is a scam. I didn’t know they were the same company as GreenMotion which I’ve researched found to be very dodgy and was avoiding. I got to the pick up location to realise it was the same company. The quizzing from the desk officer was nonsense nonetheless I obliged only to realise the guy wasn’t happy about me driving to Plymouth for a low rental charge.

Cons: Nothing! I spent money on Uber to go pick my car. I left angry on first cold and insensitive customer service and another money spent on Uber to get home. I will be watching out if my credit card is ever cloned…won’t be surprised at all.

United States of America (USA)
Peugeot 308
October 31, 2023

Pros: None

Cons: Representatives sold us a false information on our vehicle

Hong Kong
Peugeot 308
October 27, 2023

Pros: The price are reasonable.

Cons: The Booking Credit system is not easy for me and I cannot get back my Booking Credit yet.

Australia
Nissan Qashqai
October 22, 2023

Pros: The representative at desk was flexible to re-arrange another car.

Cons: Unauthorised transactions made by Holiday Inn around $500 AUD. My car rental was prepaided.

Australia
Peugeot 208
October 21, 2023

Pros: Hafiz provided great service

United States of America (USA)
Peugeot 308
October 20, 2023

Pros: The price was really good.

Cons: Spent way too much time getting the car while the staff tried to upsell me on a more expensive vehicle.

Canada
Peugeot 208
October 19, 2023

Pros: Quick to respond to my issues

Cons: First car had Check Engine light on - refused to take - Second car inside windows had film over them that was very difficult to remove - glare in the sunlight made very difficult driving into the sun - I cleaned twice to no effect - Polo had good cabin but gutless and very sloppy gearbox which is badly configure - Reverse is where 1st is and very easily to go into and distance between 1st & 3rd not defined - Altogether? I will refuse this car if it is offered again. All cars should have free GPS

Australia
Peugeot 208
September 30, 2023

Pros: good rate and free pickup and return to lhr

Cons: No instruction manual made use difficult in times. Hard sell on insurance and insurers unnecessary as already prebought

New Zealand
Peugeot 308
September 21, 2023

Pros: Great value for money

Cons: Service

United States of America (USA)
Peugeot 308
September 21, 2023

Cons: Very off airfield. Not really that close to LHR. Also, NO facilities. If you have to use the facilities you're screwed. The Holiday Inn "hotel" to which they share a common property will NOT let you go, no matter how much distress you're in. Will not use this car rental service in the future. Will rent from on airfield rental agency like hertz or avis.

United Kingdom
Peugeot 308
August 23, 2023

Pros: Nothing

Cons: The car wasn’t provided to me and couldn’t contact anyone as they open US hours. Greenmotion desk didn’t help at all and I was stranded having to book last minute more expensive car while I paid in full for this one.

New Zealand
Peugeot 208
July 26, 2023

Pros: There was no service.

Cons: There was no service.

Canada
Opel Insignia
July 25, 2023

Pros: was efficient, polite.

Cons: finding the location and the lack of knowledge from the shuttle people.

United States of America (USA)
Peugeot 208
July 20, 2023

Pros: Had a very good experience. This is the second time I have used them. If booking on line do not get the insurance coverage as you will have to get coverage with them at the front desk as well.

United States of America (USA)
Peugeot 208
July 9, 2023

Pros: The associates in the buildling were very friendly and helpful.

Cons: The issues with Discover vs Ace are not good, I would have preferred (and next time) will book direct with Ace, NOT Discover.

Australia
Peugeot 308
July 4, 2023

Cons: Location of pick was further from the airport than expected . Also we had a flat tyre and did not realise we would have to pay for the replacement 270£ !!

United Kingdom
Peugeot 308
July 2, 2023

Cons: Very expensive and the additional cost for not having a credit card was far to high and not explained before I got the car

Hong Kong
Nissan Juke
June 6, 2023

Pros: Easy pick-up and return. Free shuttle is available. Staff is helpful. Car is new and clean.

Canada
Kia Sportage
May 28, 2023

Pros: didnt rent from ace it was some company called green motion even though all paperwork i had was ace rent a car

Cons: i didnt really rent from ACE because it was a bunch of jokers called green motion i have rented cars all over the world and never been asked what my occupation is ...and then being told iif i was an F1 driver i would be uninsurable which i already knew .....never have i paid a massive deposit when i have purchased full insurance coverage i was then told that was because i booked it through ace rent a car and they were a completely different company ...i will never use ace rent a car ever again

Canada
Peugeot 208
May 28, 2023

Pros: The agents were kind and efficient

Cons: There was only an hourly shuttle to the nearby airport leaving us stranded for an hour waiting

Australia
Peugeot 208
May 1, 2023

Pros: Quick and easy

Cons: Good to deal with

Australia
Kia Sportage
April 21, 2023

Pros: The drop off was nice and easy.

Cons: The pick up was very complicated, and took ages. The car could of benefited from a reversing camera. I missed the small print about having an electric car as an option, and was a bit annoyed that I had to pay so much to upgrade to the next level. The small print needs to become big print.

Malta
Peugeot 308
April 14, 2023

Cons: I ordered a station wagon car and got a kia stonic and to travel with 5 luggages and 3 people was not comfortable at all with the money spent for this rent . will not use your service again for sure .

United Kingdom
Peugeot 208
April 10, 2023

Pros: Please refund me for the service I didn’t receive. I look forward to hearing from you.

Cons: Please refund me for the service I didn’t receive. I look forward to hearing from you.

United States of America (USA)
Peugeot 208
April 7, 2023

Pros: Very quick to pick up and drop off. Nice car - very clean and easy to drive

Cons: Nothing

Hong Kong
Nissan Qashqai
April 7, 2023

Pros: Car is new and updated

Cons: The shuttle service too long to back airport

United States of America (USA)
Kia Sportage
April 5, 2023

Cons: Was not given any heads up on how to drive or charge electric car. Very poor service.

United States of America (USA)
Peugeot 208
April 4, 2023

Pros: The car was well functioning

Cons: It took an extremely long time for the bus to come and then when I got to the agency ace/ green motion. I waited FOREVER at the rental office before I was even seen! And I waited in the cold.

Canada
Peugeot 208
April 3, 2023

Pros: Quick help booking time

Cons: No transperancy

Canada
Peugeot 208
April 2, 2023

Pros: Have extra staff on hand when we come to pick the car up. Have someone go over car features before we drive off. I paid full coverage insurance however green motion said it does not fully cover all damage! They charged me another £261.00 plus I have AMEX that gives more coverage!

Cons: Getting charged more money for insurance when I had full coverage which I paid for when I book car online overseas!

United States of America (USA)
Nissan Qashqai
March 28, 2023

Pros: The service at the pickup and drop-off counter was great.

Cons: The wait time to pick up the car.

United States of America (USA)
Peugeot 308
March 23, 2023

Pros: Nothing.

Cons: Online rate was a piece of fiction.

United Kingdom
Peugeot 308
March 22, 2023

Pros: Very friendly on both collection and return. Extremely helpful.

Cons: Only the location but I will return as I feel this is reflected in the price.

Indonesia
Peugeot 308
March 10, 2023

Pros: Nothing

Cons: There was an insurance fee, yet the fact it didn’t cover, so I gotta pay almost £300 to pay another insurance at Green Motion.

Australia
Peugeot 308
March 8, 2023

Pros: Car

Cons: Office/agents and no phone line or prompt response. Incosiderate manager

Canada
Peugeot 208
March 5, 2023

Pros: Not much. Workers were good but ace car rentals web site was not.

Cons: Web site was difficult to navigate. We could not use our own insurance and was forced to buy their car insurance. When we tried to resolve the situation was not able. The location to drop off the rental car at holiday inn at Heathrow Airport is extremely hard. Nearly missed our flight in doing so. Would not recommend Ace Car Rentals. We’ve had great success with Alamo and European at Heathrow in the past.

United States of America (USA)
Nissan Qashqai
February 15, 2023

Pros: Efficiently handled no fuss

Cons: All good

Australia
Peugeot 308
January 22, 2023

Pros: Neat clean car

Cons: N/A

United Kingdom
Kia Sportage
January 13, 2023

Pros: Great customer service but very misleading! I rented from Ace Hire Car only to find out the rental company was called GREEN MOTION. My excess cover cover all rental company except Green Motion.

Cons: It was not Ace hire Car. It was green motion

Australia
Kia Sportage
December 29, 2022

Pros: NOTHING-will never recommend ACE or Green Motion to anyone, only if you are desperate. Back to Europcar for future bookings

Cons: ACE Rent A Car (USA) supplier was Green Motion-UK -NEVER RECOMMEND THEM to my worst enemy.

Hong Kong
Kia Sportage
November 3, 2022

Cons: 1. it threatened me to buy additional insurance, even if I have purchased full coverage from discovercars. 2. The charging of electricity vehicle is a mess. ACE didn't mention the top up charge needed if your return is not match the level. In the end, it charged me for 1.5 pounds per percentage, which is 4 times from the pod point charging stations.

United Kingdom
Kia Sportage
November 2, 2022

Cons: I paid for the SUV but got a smaller car. It also took 2 hours to when picking up the car.

United Kingdom
Kia Sportage
October 31, 2022

Pros: Friendly and fast service

United States of America (USA)
Kia Sportage
October 29, 2022

Pros: Taken advantage of

Cons: Nothing

United States of America (USA)
Peugeot 308
October 13, 2022

Cons: The car rental facility was hard to get to. The site said the buses run every 20 minutes from the airport, they actually run every hour. The hotel in which the car rental center is located is now a immigrant holding center and felt very unsafe. I had to wait over an hour to get the car. Once I got to the rental counter the guys behind the counter were aggressive in trying to get myself and from what I was witnessing other renters to buy additional insurance. So more to tell, but limited by you?

United States of America (USA)
Peugeot 308
October 7, 2022

Pros: The price - at a time when the car hire industry was struggling to recover post COVID, Ace’s prices were (superficially) the best value.

Cons: To achieve that best price Ace had to cut virtually every customer service to the bone. They made no mention on their site about their insurance policy or reduction in mileage availability, which caused conflict at pick up time. I waited 1.5 hours in a queue to pick up my car while every customer had a fight about insurance. There was only 1 bus an hour to the depot. The staff were argumentative - it all seemed like a scam

Australia
Kia Sportage
October 6, 2022

Pros: Because of the long wait, the supervisor allowed us to drop off with less fuel in the tank. That was appreciated.

Cons: Somehow we were arranged an electric car even though i booked a petrol one. The staff did kindly switch us to a petrol one

Australia
Ford Focus
August 17, 2022

Pros: Leaving

Cons: Rip off .

Australia
Ford Fiesta
August 17, 2022

Pros: Easy pick up and drop off .

Cons: the need to pay extra to reduce security excess so that we could use our debit card

Oman
Ford Galaxy
March 28, 2022

Pros: The price was great, The car was a van though and had dents all over it. At least the description was accurate so we didn't get blamed for them as has happened int he past

Cons: the bus shuttle is useless-once an hour doesn't work-the cost is too much and at terminal 5 the bus stops don't exist

Switzerland
Ford Fiesta
November 11, 2021

Pros: The person at the desk, Mark Khan was excellent with his customer friendly approach and advise & guidance on upgrade to suit my journey

Cons: The whole process when dealing with the allocated admin team for the flimsy notification of traffic fine & admin charge, without providing details of the fine and how to pay, . Continued email correspondences with various teams, per their notification, without getting any successful solution. Infact I had to research and pay the fine without any help from this awful car rental company's admin team. Simply they charged admin fee without providing the service. Their customer service 0

United States of America (USA)
Hyundai i10
October 27, 2021

Pros: Overall the car was okay and the price was good..

Cons: The fact that I needed to buy liability insurance was not well discribed and the lack of description of the cars made me upgrade when I didn't plan to.

Canada
Ford Galaxy
September 30, 2021

Pros: Good value for money

Cons: Long route for shuttle to get to the location from the airport. Shuttle only 1 per hour and make many stops before getting there.

United States of America (USA)
Hyundai i10
September 23, 2021

Pros: good friendly staff

Cons: delay in getting to Car rental office and delays in getting paperwork to pick up car

United Kingdom
Ford Fiesta
September 16, 2021

Pros: The staff

Cons: Wait time for pick up

Ireland
Ford Fiesta
April 19, 2021

Cons: Rude staff member.

United Kingdom
Ford Fiesta
March 16, 2021

Pros: Friendly, chatty staff who were happy to help and explained things clearly.

Cons: Nothing!

United States of America (USA)
Ford Focus
September 19, 2019

Pros: Appalling.

Cons: Everything.

United Kingdom
Ford Fiesta
August 27, 2019

Pros: If you book the fully comprehensive insurance then the paperwork and pick up is pretty straight forward and quick. The lady that assisted me was very lovely and made things very simple for me.

Cons: There was an older male staff that was assisting another customer, I found him to be very rude and abrupt towards her when discussing deposit fees, so I am soo glad I didn't have to deal with him.

United Kingdom
Ford Focus
August 25, 2019

Pros: Very fast and efficient service from Green Motion, Heathrow. They were very easy to negotiating an upgrade with. From arrival to departure, was under 30 mins.

Cons: The inside of the car could have been a little cleaner. Looked like someone had sprayed Coke or something over the dash. However, I did arrive early, so maybe there was no time to valet.

United Kingdom
Ford Focus
August 23, 2019

Pros: The car was of good standard the booking itself was easy and well priced

Hong Kong
Ford Focus
August 13, 2019

Cons: The reception didn't look friendly at all and trying to push me for upgrade and car insurance.

Australia
Ford Focus
July 23, 2019

Cons: The cost ended up being more than twice the online pice I was quoted. It’s was a completely different car. It ended up being with a completely different company, green motion. While we were filling in the paper work 3 other costumers came in very unhappy with complaints which didn’t give me any confidence in the company.

United Kingdom
Ford Fiesta
July 17, 2019

Pros: Price! And I've used green motion before that provide their cars and have always had a 18 or 19 reg vehicle.

United Kingdom
Ford Focus
July 11, 2019

Pros: Queued for 1.5hrs to get served! Took 2hrs in total to pick up the car! Ended up stuck in traffic as a result and my journey took twice as long. Complete nightmare.

Cons: Cheap.

South Africa
Ford Focus
July 8, 2019

Pros: The efficiency of the staff, the care and the cleanliness of the car,the condition of the car was brilliant certainly would consider renting again.

Cons: Only the fact that i was promised that the pre- authorization funds would be released in 3 to 5 working days but i haven't seen anything cleared in my bank

Malaysia
Ford Focus
June 26, 2019

Pros: Car given was new.

Cons: There were very long queue before we could pick up the car. Had to wait more than half an hour before we were served. Car was supposed to be a Ford Focus (C segment) or similar but we got a Toyota Yaris (B segment).

United Arab Emirates
Toyota Corolla
June 9, 2019

Pros: Easy to book online

Cons: Hook price bore no reflection of total cost of rental, noticed other customers were also being charged for many extras. Process to pick up car took over 2 hours. Attitude of delivery staff surly and unwelcoming - no guidance on vehicle

Switzerland
Fiat 500
May 9, 2019

Cons: Insane pick up q & the slowest staff who didn’t seam at all bothered even my families with young kids waiting outside for the car.

United Kingdom
FIAT 500
April 27, 2019

Pros: helpful; friendly; clear instructions given

Cons: pushed insurance inappropriately;

South Africa
Ford Fiesta
December 20, 2018

Pros: Nothing would never use them again or recommend them

United Kingdom
Ford Fiesta
November 19, 2018

Pros: Nothing

Cons: Complete rip off, scam

United Kingdom
BMW 1 Series
November 16, 2018

Cons: That the mileage was restricted. The charges for a small dent seem disproportionate.

Australia
Ford Focus
October 13, 2018

Cons: You said the deposit would be GBP995 but it was GBP1295 which is considerably more.

Australia
Ford Focus
September 22, 2018

Pros: Price

Cons: It took me two hours to find the drop off location due to my GPS sending me the wrong way round the magic roundabout by the Holiday Inn M4J4 London Heathrow. This caused me to almost miss my flight back to Australia. The address on the paperwork is not specific enough and the contact phone number did not work.

Italy
Ford S-Max
September 12, 2018

Pros: Able to find well priced vehicle in comparison to other companies. Directions for pickup were pretty thorough, just not specific enough, ended up wasting another hour trying to find correct bus stop to rental office.

Cons: Rental desk was miles from airport, there was not a free shuttle in either direction, it was not possible to find the correct bus to or from the airport without extensive personal research and effort. The company provided was terrible at issuing vehicles in a timely manner. It took 45 minutes to get my car, and I was 1st in line. Another customer was there when I got there and still hadn't finished when I left, and there were 2 other customers waiting behind me that walked in at the same time.

United States of America (USA)
Hyundai Elantra
September 1, 2018

Pros: Spent three days driving in a car that drove okay but was noisy with incessant squeaking noise inside the car

United States of America (USA)
Ford Focus
August 27, 2018

Pros: very bad agency - hard upsell even though I bought insurance; then changed the booking to only 1 day, when I protested and refused addn insurance, charged me for damage even though I had photos from the time of rental

Ethiopia
BMW 1 Series
August 17, 2018

Pros: Cheap, good car.

Cons: It was Green Motion, not Ace. Long drop-off time. On pick-up, the agents were incredibly pushy about encouraging me to take extra insurance. They used borderline fear tactics about how I would get chipped paintwork and it would cost me my 2,500GBP deposit. I rang the call centre to enquire about this, and they were wonderful.

United States of America (USA)
VW Passat
August 16, 2018

Pros: Very timely and helpful email support.

Cons: The rudest person I've ever dealt with at the car rental office. Both for pick up and drop off.

United Arab Emirates
Ford Fiesta
August 14, 2018

Cons: They sold the CDW policy aggressively (starting with a ridiculously high price)and bargained the price of the policy with us. We would rather they told us a fixed reasonable price and we would agree with it. Agents are focusssd on selling this policy than making sure customers are taken care of as we had to wait 45 minutes to see an agent.

United States of America (USA)
Ford Focus
August 11, 2018

Pros: At first, the price and ease of use of the web site. Now, I realize that it was easy because it is a fraud set up to take advantage of travelers.

Cons: Afterward, absolutely nothing!!

United Kingdom
Ford Fiesta
August 9, 2018

Cons: The service was not offered by ACE rent a car as indicated as it was outsourced to green motion car rental which were terrible. The customer service was terrible, wait times long and the fact they say they are by Heathrow is crazy as they are a fair distance away.

United States of America (USA)
Ford Fiesta
August 7, 2018

Pros: It wasn't Ace Rent a Car - it was Green Motion. SCAM.

Cons: The service was terrible - they were trained to scam people out of money. They made me feel uncomfortable and I had to pay them $625 when I returned the car for them to let me out of there.

Australia
Ford Fiesta
August 6, 2018

Pros: Friendly

Cons: Too far from airport

United Kingdom
Ford Focus
August 1, 2018

Cons: They wanted to sell me an insurance but I paid discovercarhire for the insurance. They told me was compulsory because I had only my ID document. Moreover I paid for a Ford Focus and they gave me a small car for the same price. They told that was the last car available.

United States of America (USA)
VW Passat
July 27, 2018

Pros: Cheap and easy to book.

Cons: The location is difficult tot get to and when you pick the car up the staff are very onerous about not damaging the car if you have not bought their expensive insurance. I bought your insurance and they found a stone chip on the bottom of the front bumper and charged me UKP400! Not cool but your insurance provider has not responded.

Switzerland
BMW 1 Series
July 25, 2018

Cons: Two hour wait to get the car on a Friday night!!!

United States of America (USA)
Ford Focus
July 23, 2018

Pros: I was told when I booked the car that it had full insurance. However Green motion car rental told me that I needed to buy basic coverage on the car to rent. Rental price went up quite a bit once I had to buy the insurance

Cons: Online booking price and rental price did not match. I had to do a whole new booking to get the car. Also not having service to the airport is a problem for most customers. Drop off time is ridiculous. Took more than 30 mins.

Russian Federation
Ford Focus
July 18, 2018

Pros: I cannot comment on Ace as my booking turned out to be with Green Motion

Cons: I cannot comment on Ace as my booking turned out to be with Green Motion

United States of America (USA)
Nissan Qashqai
July 18, 2018

Pros: The car worked fine and was clean as expected.

Cons: Slow service, inconvenient location and bad service. Picking up the car at the location took over an hour. Hidden charges and being charged for non existent damage caused by luggage

Australia
Ford Fiesta
July 9, 2018

Cons: it took about 45 minutes to wait in line and be served to pick the car up. Then went I went to the area to pick the car up one wasn't available. They ended up giving me an unwashed and un vacuumed car! I was also given a very scary talk about what the company look for on return re: scratches etc, way more than any other hire car company I have used previously. Not nice. Not a great start to customer service.

United Kingdom
Ford Fiesta
July 4, 2018

Pros: Leaving

Cons: Pretty much everything else. Worst experience ever. Will not be using green motion or ace rental ever again. I will gladly tell others about my experience. I am sure this won’t be the only bad review his week because I over heard many customers complaining to the deaf ears of the green motion staff.

United Kingdom
FIAT 500
July 4, 2018

Pros: Nothing. Big mistake and a lesson learned.

Cons: I have been renting cars for 8 years and never had such a bad experience: long queue (1.5 hour to get the car), car collection in a hotel far from London Heathrow (need to take a shuttle charged £5 per person), AMEX refused, proof of address required even if not listed in the required documents, additional information (national insurance number, etc.) should not be required. The car only had 1/4 petrol tank!

Luxembourg
FIAT 500
July 4, 2018

Pros: Nice new car

Cons: Nothing

United Kingdom
FIAT 500
June 28, 2018

Cons: Agents tried to tell me that there was no theft protection included in my rental. I felt like I was being scammed. Luckily the manager can along and agreed that it was included. The paperwork took ages, I was asked for two forms of identity with my address on it- where did it say in my rental agreement that was necessary? I told them I had not been asked for this the last time i hired with them. When I returned the car the check was really thorough, so take photos before you leave the car park.

United Kingdom
BMW 1 Series
June 28, 2018

Cons: 2 hours to pick up the car althouth there was only one customer before me. 1 person doing the paper work and 4 people doing nothing (just here to give the car keys). Very rude staff

United Kingdom
Ford Fiesta
June 20, 2018

Pros: Price (although we paid far more overall when we were charged for damage that was already present on car)

Cons: Low prices used to lure customer in and then they make extra money by charging for damages that were already present on car...

United Kingdom
Ford S-Max
June 20, 2018

Pros: Vehicle size.

Cons: The long wait queue at the desk and at the car dispatch. Totally unclean vehicle. I have to use wet wipes to take the seat and none of our articles could be placed anywhere.

India
Ford Fiesta
May 23, 2018

Pros: Nothing great

Cons: Very bad service

United Kingdom
Volkswagen Transporter
May 17, 2018

Pros: Nothing. Too slow and too many add on’s.

Cons: I’d rather use the big boys like Avis or heartz.

Hong Kong
Ford Fiesta
May 14, 2018

Pros: Nothing

Cons: Nothing

United Kingdom
Ford Fiesta
May 13, 2018

Pros: Ok

Cons: Pushey Sales guy trying to upsell

United Kingdom
Ford Fiesta
May 11, 2018

Pros: Nothing

Cons: Location in middle of nowhere (had to get a shuttle bus which I was told I'd be refunded for bus was not), 1.5hrs in queue, scared into paying for extra insurance (was told I'd be paying £20,000 if anything happened and i didn't buy it), had to pay extra for unlimited mileage (nothing mentioned on form)... I could keep going on. Absolute useless service

United States of America (USA)
Kia Sportage
May 9, 2018

Pros: Efficient, thorough initial rental process.

Cons: It was extremely difficult to drop the car off. Getting dropped off by a shuttle bus from Terminal 3 is one thing, but driving the nightmare roundabout system there is quite another. I took several tours of the local neighborhoods, the M25, and M4 before I figured out the unique combinations of turns to get to the Holiday Inn. No, the GPS did not help; it had no idea, either. You guys really need to post some pictures for which turns to take, as well as some diagrams or sketches.

United Kingdom
Nissan Qashqai
May 3, 2018

Pros: Nothing

Cons: The scam of asking for insane deposits or paying extra per day. It's a tourist trap and I think it's shocking that this practise is allowed to go ahead. I usually rent with Enterprise and never had any issue like this...

United States of America (USA)
Nissan Qashqai
April 13, 2018

Pros: Nice car.

Cons: Location of pick up. Upselling agents.

Ireland
VW Passat
April 3, 2018

Pros: Efficient staff, decent car

Cons: Insurance costs not clear, took over an hour to collect pre booked car

Saudi Arabia
Ford Fiesta
March 3, 2018

Pros: Almost everything good.

Cons: The rent was 104 pounds, and you take around 9 pounds, but the rent company took all amount again.

United Kingdom
Nissan Qashqai
December 27, 2017

Pros: Website was quick and easy.

Cons: I paid a 26 GBP booking fee, then 156 GBP on pick up!! Extra insurance and mileage costs!! Other Heathrow car hire companies provide shuttle busses from T4 but I had to use Heathrow Express, then 5 GBP shuttle bus to Holiday Jct 4 which took nearly 90 minutes which is ridiculous ! I feel the additional costs were not shown when booking with you and therefore will not promote or use this service ever again.

South Africa
Ford S-Max
September 11, 2017

Pros: It was actually Green Motion that was the rental company

Cons: the fact that I was ripped off by the agent with respect to an upgrade.....

United Kingdom
Nissan Qashqai
September 3, 2017

Pros: The staff

Cons: I chose the wrong time to pick up (long queues) and the location was out of the way

United Kingdom
Ford Focus
August 24, 2017

Cons: No insurance provided

Hong Kong
Ford Focus
August 11, 2017

Pros: we liked NOTHING about ACE rent a car

Cons: was a rip off and a scammed us over 500 POUNDS for a invisible scratches and mud on the car~!!!!

United States of America (USA)
Ford Fiesta
August 7, 2017

Pros: It was less expensive and they offered an automatic option

Cons: They did not have my car available when I arrived. I had to wait about an hour. The rental location is quite far from the airport and the shuttle took a very long time.

Thailand
FIAT 500
August 2, 2017

Pros: The car was in good condition on collection.

Cons: Very slow at all stages, took 2 hours from exiting Heathrow Airport to collecting at the Heathrow airport office, obviously understaffed. Staff appeared pissed off and unable to cope with customers.

United Kingdom
FIAT 500
July 20, 2017

Pros: Quick pick up, excellent customer service pick up very professional, fair price, helpful service. I have hired cars with them for over 10 times in different locations (Heathrow, Gatwick and London City Airports) and I would recommend to do it.

Cons: Last drop off I did check out with a new member of staff who needs extra customer service training. No agree with £85 admin fee clause in contract, although never have to pay.

United Kingdom
Volkswagen Transporter
June 29, 2017

Pros: Very friendly.

Cons: Vehicle bodywork was pretty battered on collection.

United Kingdom
Ford Fiesta
June 28, 2017

Pros: The agent heard and understood all the issues event they could do nothing about it

Cons: long waiting period, no free upgrade to compensate the long wait, shuttle fare of 10 pounds which the agent said they would pay back but never get paid back, difficult to get to the M4J4 outside the shuttle

South Africa
Ford Fiesta
June 3, 2017

Pros: Price

Cons: Took too long to get car - not enough staff for peak pick up

United Kingdom
Ford Fiesta
May 4, 2017

Pros: Quality and value for money

Cons: Long queue at check in!!!

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1400.00 - € 2910.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, Passport or ID card, proof of home address (e.g. Utility bill).
Licences issued in Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Barbados, Benin, Botswana, Cameroon, Congo, Djibouti, Dominican Republic, Egypt, Fiji, Gabon, Georgia, Ghana, Guatemala, Iran, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Lesotho, Libya, North Macedonia, Madagascar, Malawi, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Namibia, Nicaragua, Panama, Saint Martin (French), Saint Martin (Netherlands), Samoa, Senegal, South Korea, Sri Lanka, St. Lucia, Sudan, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, Vietnam, Yemen, Zimbabwe, Philippines, Eswatini, Haiti, Niger, Pakistan, Suriname, Afganistan, Mauritania, Indonesia, Iraq, Burkina Faso, Papua New Guinea, Vanuatu, Zambia, Guyana, Rwanda, Palestina, North Korea, Dominica, Eritrea, Tajikistan, Kyrgyzstan, Uzbekistan, Turkmenistan, Azerbaijan, Gambia, Mali, Guinea, Somalia, Burundi are not accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
Only cards issued in the main driver's name are accepted.

It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.

Cash, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
crossing country borders is available on previous request at least 7 days before the pick up date.
Additional charges will be applied in case the car is crossing state or region borders.

Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.


Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  07:00 - 19:00
Tue:  07:00 - 19:00
Wed:  07:00 - 19:00
Thu:  07:00 - 19:00
Fri:  07:00 - 19:00
Sat:  07:00 - 19:00
Sun:  07:00 - 19:00

Top Suppliers at London Heathrow Airport

Arnold Clark
Arnold Clark
Exceptional 9.3 / 35 reviews
+4402030317638
79 New Road, Harlington, UB3 5BQ
$54 - $125
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
Enterprise
Very good 8.9 / 82 reviews
+4402081501809
Northern Perimeter Rd, Heathrow, Longford, Hounslow TW6 2RY
$48 - $223
Working hours
Mon:06:00-23:00
Tue:06:00-23:00
Wed:06:00-23:00
Thu:06:00-23:00
Fri:06:00-23:00
Sat:06:00-23:00
Sun:06:00-23:00
Alamo
Very good 8.7 / 166 reviews
+4402081501809
Northern Perimeter Rd, Heathrow, Longford, Hounslow TW6 2RY
$46 - $126
Working hours
Mon:06:00-23:00
Tue:06:00-23:00
Wed:06:00-23:00
Thu:06:00-23:00
Fri:06:00-23:00
Sat:06:00-23:00
Sun:06:00-23:00
Keddy
Very good 8.7 / 88 reviews
+443713843410
Northern Perimeter Road West Heathrow Airport, Longford, Hounslow TW6 2QE
$39 - $126
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
National
Very good 8.5 / 14 reviews
+4402081501809
Heathrow Airport, Northern Perimeter Rd, Hounslow TW6 2RY
$51 - $141
Working hours
Mon:06:00-23:00
Tue:06:00-23:00
Wed:06:00-23:00
Thu:06:00-23:00
Fri:06:00-23:00
Sat:06:00-23:00
Sun:06:00-23:00
Europcar
Very good 8.4 / 48 reviews
+4403713843410
NORTHERN PERIMETER ROAD WEST
$51 - $113
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
SIXT
Very good 8.3 / 78 reviews
+442070188246
Great South West Road Heathrow Airport, Feltham TW14 0PR
$76 - $241
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Hertz
Very good 8.3 / 66 reviews
+4408433093009
Heathrow Airport, Northern Perimeter Rd, London TW6 2QD
$47 - $106
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Avis
Good 7.7 / 22 reviews
+4403445446000
Northrop Rd, London, TW6 2QA, United Kingdom
$49 - $231
Working hours
Mon:05:00-23:59
Tue:05:00-23:59
Wed:05:00-23:59
Thu:05:00-23:59
Fri:05:00-23:59
Sat:05:00-23:59
Sun:05:00-23:59
Dollar
Dollar
Good 7.7 / 1 review
+4408433093009
Northern Perimeter Road (West), TW6 2QD
$45 - $101
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Budget
Budget
Good 7.6 / 3 reviews
+4403445444600
Northrop Rd, London, TW6 2QA, United Kingdom
$49 - $251
Working hours
Mon:05:00-23:59
Tue:05:00-23:59
Wed:05:00-23:59
Thu:05:00-23:59
Fri:05:00-23:59
Sat:05:00-23:59
Sun:05:00-23:59
GreenMotion
Good 7.3 / 229 reviews
+4402086197000
239 Sipson Rd, Sipson, West Drayton UB7 0HW
$29 - $93
Working hours
Mon:06:00-19:00
Tue:06:00-19:00
Wed:06:00-19:00
Thu:06:00-19:00
Fri:06:00-19:00
Sat:06:00-19:00
Sun:06:00-19:00
Drivalia
Drivalia
Good 7.3 / 195 reviews
+4402031300448
804-834 Bath Road TW5 9UH LONDON
$38 - $736
Working hours
Mon:06:00-00:30
Tue:06:00-00:30
Wed:06:00-00:30
Thu:06:00-00:30
Fri:06:00-00:30
Sat:06:00-00:30
Sun:06:00-00:30
Routes Car Rental
Routes Car Rental
Satisfactory 6.5 / 76 reviews
+443713843410
Northern perimeter road west, Hounslow, Middlesex,TW6 2QE, London
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Surprice
Satisfactory 6.2 / 287 reviews
+443300949033 / +4407378851746
450 Bath Road, Longford Heathrow, London Greater London, UB7 0EB, United Kingdom
$25 - $484
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
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