York Car Rental at Tampa Airport

Pros: Nothing Total ripoff Would NEVER recommend these crooks to anyone Ruined my trip

Cons: Service was brutal They should be ashamed And I wasn’t the only one

Pros: We want to emphasize that the desk staff was friendly, polite, and quick. The van drivers were great. Very at odds with how the business is run.

Cons: Not telling us ahead of time that we needed to bring insurance docs. The late-night attempt to force us to buy insurance or we would't get a car. Getting a battered car in need of repair that was not the type we reserved.

Pros: company served us ROUTES CAR RENTAL

Cons: company served us ROUTES CAR RENTAL

Pros: I did not get to rent a car.

Pros: The price was good getting to the location was a bit difficult due to the time and then also the card tires were not inflated properly

Cons: The car tires were not inflated property and I had to pay extra to drop off the car

Pros: Nothing

Cons: Everything

Pros: nothing

Cons: already answered above

Pros: Absolutely Nothing. They are scammers

Cons: HORRIBLE...DON'T rent. They go by multiple company names. Do your homework. I did, I had no choice to pay$169 extra. 10pm in a surrounding not so good. Another lady don't have to have it. Must be a commission to sell ad on. They not trust worthy

Cons: I was able to get the car. My daughter set up a reservation and I did not have a credit card for the security deposit. York car rental was the only rental company I have ever used that I could not use my debit card for security deposit. The sales rep really didn't care either. There were at least two other people turned around also. I had to take the shuttle back to the airport and booked with a different company. Got picked up and was able to use my debit card for security deposit.

Cons: Please see below

Pros: The car was new, clean and ran very well. I did the VIP checkout and I was very upset that I had to pay an additional $50 just because my flight left prior to the offices opening. (YOU NEED TO DISCLOSE THIS ON YOUR WEBSITE!!)

Cons: The check in process. That fact that so many details are not disclosed on website (my maiden name was on my credit cards and it took over an hour to sort it out). The representative said the system would not accept it, but clearly it did so she was lying. The insurance part was also deceiving. Not disclosed clearly and easily on website. Hidden fees. It was a horrible experience and I will never rent from them or any of their companies ever again. I will write reviews everywhere

Pros: Nothing.

Cons: The wait time for picking up the car was hours long, very understaffed. Not clear on where the off site pick up location was or which shuttle was to pick us up to get us there. Long wait times for the shuttle. Charged way more for the rental than originally quoted.

Pros: Terrible experience for the tremendous high over charge. Only good thing it was the car, very nice and efficient.

Cons: Terrible experience for the tremendous high over charge that resulted for diving out of state. Over a thousand dollars is the amount that I paid in addition they did not accepted the endorsement of my insurance. I'm a low income person that it means a lot for my family budget.

Pros: Never picked up the car. When I went to pick up the agent pulled up fees after feeds. People I mine were upset their cars were dirty.

Cons: I contacted my credit card and my attorney. Worse experience with a rental ever in my life.

Pros: Nothing.

Cons: I waited for 1.5 hours for a shuttle and none never came. I did not get a vehicle from this agency because of this and had to rent elsewhere before the other agencies closed.

Pros: I never rented from you and took my money.

Cons: Disorganization

Cons: The car was okay but they tried to charge $2,500 deposit because I use my own insurance and because I had a suv which doesn't make any sense, it should be cheaper. Afterwards the receptionist change i don't know what on her system and then she lower de amount to $250 deposit. She said that is their policy but I asked her to show me the policy on their website, and she was unable to find it. You need to be careful with them, they will try to scam you

Pros: Not a thing did we like about the service.

Cons: We didn’t like the service we got nor did the 3 people in front of us and the person behind us. Everyone got horrendous service, even those who eventually did get their cars.

Pros: DO NOT rent from this establishment if you want to save money, professionalism, transparency, a satisfied experience and to have a worry free trip. They have hidden fees. I.e. make you pay for additional insurance including a portion of your deductible?!

Cons: The Manager did not have the ability to explain the contract and all the additional charges with any type of comprehensive explanation and was not at all interested in what the customer had to say.

Pros: Nothing. A total scam.

Cons: Hidden fees not disclosed in the confirmation and not consistent with most rental car companies. The service people working the desk couldn't care less about cancelling the reservation and leaving the renter out in the cold. DON'T RENT WITH THIS COMPANY.

Pros: the young man running the shuttle

Cons: not up to par with other rental companies

Pros: nothing, was also in an area that I really did not feel safe

Cons: nothing

Cons: They want you to have it proof of insurance if you're gonna have it on your credit card or regular insurance so have that ready

Pros: Terrible

Cons: Didn’t receive a car

Pros: Shady operation, showed up to get the car which was prepaid and they another equal payment for insurance. I’ve never had to provide proof of insurance for a rental car in the US before and wasn’t aware they required

Cons: Shady operation, showed up to get the car which was prepaid and they another equal payment for insurance. I’ve never had to provide proof of insurance for a rental car in the US before and wasn’t aware they required

Pros: …continued from our box: overflowing, but the gas gauge only read about 3/4 full. I told them about the issue, and I am waiting to see if they will charge me for the extra gas, and boy oh boy will I fight them on it. I would NOT recommend York EVER to anyone, at least not at the Tampa Bay Airport site. Very poor customer service, and honestly some language and pronunciation issues that made communication difficult from a linguistic standpoint as well. Not being racist or critical, just observing

Cons: Even though I had a valid credit card, my own insurance, and a prior reservation, they still made me pay $324 of additional insurance behind my $100.11 original agreement for 4 days of a rental car for a compact sedan. It was absolutely ridiculous and went against what their website conditions stated. I spoke with one other customer and they said a similar thing happened to them. Upon return, the gas gauge did not work properly because I filled it up to the point of literally (see other box)…

Pros: The employees were nice even though they were getting yelled at by every client in there because they work for a price gouging company.

Cons: Price gouging, no transparency, dirty car, over charged for services that were not needed, did not tell me that my initials were going on multiple lines which I have reached out to an attorney and is illegal to do without allowing me to see what I'm signing. And the car was FILTHY

Pros: Literally nothing.

Cons: Literally everything. Not one thing in this rental experience was positive.

Pros: Not much

Cons: Took a long time, needed paperwork that was never stated online, charged an additional underage driver fee after car was already paid for, charge $50 a day for insurance unless you can provide a specific piece of paperwork from your insurance provider, not located at the airport

Cons: Horrible pick-up information and service, see my remarks.

Pros: nothing

Cons: absolute bait and switch

Pros: the person who picked us upas well as dropped us off

Pros: I like nothing about it. To much hassle

Cons: So many hidden fees for services. Please don't waste you time with this company

Pros: The prices can't be beat...until you add in all the extra fees.

Cons: I don't like that I returned my rental 2 days early and I was still not compensated the difference, and will not accomodate any changes. Like really? Life happens! Then when speaking to the representatives they are telling me they don't know I have to talk to another company. Very quick to charge me but can't answer any of my questions. How convenient!