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Easirent at Tampa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Terrible customer service.
Cons: The employees did not care at all and they showed more interest in talking to their friends than taking care of customers.
Cons: Did not get picked up at the airport.
Pros: Vehicle smelled like smoke they would give me anything else...
Cons: We bough extra insurance because the business does not seem reputable and that ended up costing us the same as a normal rental.
Pros: Nothing, absolutely nothing.
Cons: Wish I could give less than a 1 in the rating. Terrible experience.
Pros: quick and easy
Cons: hard to contact them by phone about item I left in the car at the return time.
Pros: Absolutely nothing
Cons: Absolutely nothing
Cons: These people make money on deceiving customers. The representative of the company, his name is Sam, at first said that the car you reserved was not available, but we will give you another one. They gave the car in a very dirty condition, the rear brakes and the flasher did not work, He said that leave a deposit of $300 and when you return the car clean and non-smoking, we will return the deposit. They are liars and do dirty business. The car was returned in perfect condition, for which there is
Pros: Never will rent through Discover or Easirent again.
Cons: Didn’t get the car I paid for.
Cons: they are the worst. this company is a scam.
Pros: Kind workers
Cons: Pretty scammy. They made me overpay when I was trying to save more money. I had to pay for additional insurance and the engine shut off several times.
Cons: The fact I opt out of insurance, I was fully insured myself, but told I couldn't rent because I had to buy their insurance
Pros: Easy to process, car was available on time, hands-down the best price in town
Cons: No issues
Pros: Never get deposit back. It was told money paid wasn't deposit. It was insurance. But I got insurance paid
Pros: The employees and shuttle driver were great
Pros: The gentleman went above and beyond for us....
Cons: Not at airport terminal....
Pros: Never got car no shuttle plane was delayed door stuck ans baggage . Ypur place closed . Still trying to get my money back.
Pros: Very bad service and very bad dealing with customers
Cons: No one will help you if you had problems and call center very poor in information and they need 3 hours to answer the phone
Pros: The agent we worked with was nice & accommodating!
Cons: The surprise insurance I needed once I arrived after booking it with added insurance.
Pros: I would never deal with these scam artists even on my death bed. I rented a car through kayak not knowing they would give my info to these frauds. I book an unlimited mile rental with free cancelation through kayak. They Forwarded me to this trash company and they found me the exact opposite. Took my money up front and then sent their rules saying you can't get a refund if you don't cancel 48hrs in advance. Making it impossible for me to get a refund because I rented the car for the same day.
Cons: They found me the opposite of what I booked on kayak before kayak sent my info to them. They take the full price of the rental upfront. And then tell me after the fact when they finally send the rules and regulations that I can't get a refund once I cancel. Then, they send on the other side of town to a rental car place that doesn't want their cars to leave the state. And you can only drive 150 miles per day or they charge you per mile afterwards. I booked the opposite from kayak. Terrible compa
Pros: Good value
Cons: I wasn't disclosed that this was a foreign transaction before I rented the car and was charged by my credit card company for the foreign transaction fee.
Pros: The shuttle service to/from the airport was very convenient.
Cons: Extreme pressure to purchase extras that I did not want to buy.
Cons: Very hard to get to talk to someone at the phone number listed. Easier when I looked up the branch and called directly.
Pros: The drop off process was easy. The price was better than others.
Cons: I had to wait a long time to get my car in a hot, dirty little waiting area. When I got finally got my car and got in, the seats were wet- like they had washed the car with the windows open. There was a sticky substance on the steering wheel and throughout the car. It smelled like cigarette smoke. The location is very inconvenient. It’s not in the airport like the other big names for rental cars.
Pros: I was denied a car through them.
Cons: I did not like the service at all they refused to rent me a car and they also wanted a 500 dollar security deposit plus my proof of insurance which I purchased through them. I am not satisfied.
Pros: people were nice
Cons: 1)left my purse in the car and it has a medical device in the car and it has taken 2 days holding for "not exaggerating" 6 to 7 hours of hold time. when the main office had me on hold they said they would be on - line didn't happen 2)bad day waiting over 2 hours to pick up a car
Pros: The drop off process and ride to the airport was seemless
Cons: Picking up the rental was nothing short of outrageous. Almost 2 hours sitting around waiting!
Pros: That we could drop off key and not deal with anyone.
Cons: Wasn't at pickup spot on time, no acknowledgement when we walked in door, dirty car. Stained and stunk...2 hour wait and we get a car with no hubcaps..
Pros: The excellent price and service says it all...
Pros: Very friendly.
Cons: A bit of a drive from the airport, but the shuttle made it easier.
Pros: Super easy and fast. They had a shuttle that picked us up and dropped us off at the airport that did not cause any delays to us getting to our final destinations.
Pros: The agent helping me was less than efficient and not pleasant at all. Was not helpful in answering questions about toll roads. The car was filthy inside and out. The windows were dirty and it had bird poop all over it.
Pros: Ease and convenience. Fairly quick pickup with minimal paperwork.
Cons: Confusion on extending one day (see above).
Cons: I liked nothing, nobody answered the phone, no shuttle arrived.
Pros: The girl checking me in (Anna) did an outstanding job, very polite and patient while I looked for my insurance information. Will use you guys again.
Cons: Agent asked for a review and when I said we were really tired and I would do it later, he said "Oh, you won't, have a nice nite..." That was unprofessional.
Pros: No waiting, courteous employees that answered all of my questions.
Cons: Not a thing. Keep up the great service!
Pros: Price was good. Drop off staff were friendlier than the pickup staff.
Cons: Car had been washed, but inside was still filthy. Windows were nasty, smelled bad inside.
Pros: Easy to rent.
Cons: Hard to navigate the pickup location in Tampa. Had to have the seats vacuumed off before I left. They still had sandein them. Should have been given a discount for bringing the car back early!
Cons: No inspection at point of return. I felt a little uneasy about possible extra charges.
Pros: They were kind even though they had no vehicles.
Cons: There was no cars available when we showed up at airport. Took over an hour of our time shuttle back and forth and had to find another place with a car available.
Cons: Condition of vehicle. Very uncomfortable ride as they rented out a vehicle with rim damage
Pros: Needed vacuumed, wiper fluid notification kept coming in - low fluid levels, tires needed pressure check. One was lower than the rest which caused the notice lights to come on when I started the car. Very nice car other than that. Price was excellent.
Pros: Great price, great agent for pick up and drop off.
Cons: Waiting for shuttle to be picked up from the airport.
Pros: They were all very polite and nice
Cons: Too long a line.
Pros: This is the second time I rented and the agents are friendly and helpful
Cons: alot of fine print and bad reviews that caused undue stress. "Free Cancellation" statement is false and a violation of consumer protection laws.
Pros: the representatives were nice and trying hard with what seemed like a lack of training and a stupid computer system
Cons: see above
Pros: Pick up and drop off were fast .
Cons: The car was missing a visor and seemed a bit beat up on the outside.
Pros: Staff was pleasant and helpful.
Cons: Paid to activate the toll transponder when tolls were waived on all toll roads in the state.
Pros: Good price, the car was clean and well running and friendly customer service.
Cons: The waiting time for the shuttle from the airport to the rental center was over 30 minutes. No answer when I repeatedly called to get information on the shuttle arrival time. A bit frustrating after a long day of traveling.
Pros: The guy was nice
Cons: The car was dirty inside with stains all over the seats. The price was not what was originally expected. Location of the office was inconvenient. Nobody answers the office phone. Had to pay for an uber to get to the airport because office was not open during car return. Check engine light was on. Agent said "we know about it and plan to change the oil when you return it"
Pros: Agent was extremely rude and threw my I'd and credit card back to me telling me to leave when picking up car. Middle Eastern male in his 30's. Just a horrible experience of him chastising me in front of my son and other people. It was so bad.Also, car barely had half a tank of gas and took 20 minutes to get ready after check in was done.
Pros: The customer service agents were under a lot of strain due to the hurricane but when power went out there was no contingency plan on how to assist their customers.
Cons: The customer service provided before pick and after with erroneous charges to our credit cardit has been horrendous. You can't get anyone on the phone and numberous emails sent with no resolution. Will never use this service again.
Cons: The car was dirty with stains, the tire had a nail, the cables to the passenger seat in the back was broken & chair couldn’t move
Pros: Ease of transfer from/to airport nice staff.
Cons: Paid extra for SUV on reservation but no SUV’s available when picked up rental…
Pros: Nothing at all
Cons: Everything. No service provided whatsoever
Cons: Extremely poor service
Pros: The shuttle to and from the airport
Cons: They convinced me I needed a toll pass and Florida does toll by plate. I was told there would be a fine if I diddnt have the pass activated.
Pros: Very Happy with the staff, very friendly and professional
Pros: efficient service, friendly, nice car
Pros: Price was good people were friendly
Cons: We he had to wait outside for a bus. It was about a 20 minute wait.
Pros: Service was great once we got served, staff were friendly and helpful. Car was relatively clean and in good condition.
Cons: The office was extremely busy when we arrived to collect our car and we had to wait almost an hour before we got to speak to a member of staff.
Pros: Nothing, will never rent here again.
Cons: Everything. Will never rent here againZ
Pros: Behind the counter people were courteous
Cons: It took too long to get the car - only 2 people at the counter and the car had breaking issues
Pros: Quick drop off; quick return to airport
Cons: Had to add myself as a driver as my husband broke his arm. They made me pay for the second driver for the whole time. Inside of car was dirty. Looked like blood stains everywhere, even on ceiling.
Pros: Staff was nice
Cons: Car smelled like an ashtray, and when we were picked up by the shuttle to get the car we were told that - even though we had reserved a car - no cars were available and we had to wait
Pros: Transportation back and forth to airport was good.
Cons: The vehicle.....can not understand why the gave us a car not clean
Pros: Literally nothing
Cons: DO NOT USE THIS COMPANY! It took 2 hours to get us a car we didn't reserve, the gas was not on full as promised, the car needed an oil change and was violently shaking. Whenever we tried calling either the local office or corporate no one answered. When we went to drop off the car they MOVED LOCATIONS WITHOUT NOTIFYING US. Fortunately a shuttle driver saw us and told us, but otherwise we would have no idea where to go. Worst experience ever.
Pros: Very bad experience.
Cons: Very bad experience.
Pros: Drop off was fast. Pickup at airport was fast and good.
Cons: We waited 40 minutes at check in to get car as the people in front was allowed to call their insurance agent about insurance which they couldn’t get a hold of. The agenda just stood there the entire time waiting on them instead of checking is in while they aimlessly tried to reach their insurance agent
Pros: The agents were quick providing service and explaining terms.
Cons: They lost my car on return and called me two days later asking where it was
Pros: No comment
Cons: A lot of things
Pros: Friendly and courteous.
Pros: Amber is a darling. Efficient and helpful, on the ball. No fuss, clear explanation and most importantly did not try to upsell extras!
Cons: MY FLIGHT WAS DELAYED A FEW HOURSEASIRENT WAS THE CAR WAS NO LONGER AVAILABLE
Pros: They were quick and professional.
Cons: Wasn't able to extend my reservation in person.
Pros: Quick and easy pickup & Drop off and checkin/out access.
Cons: All the extra fees added that I wasn't expecting and shouldn't have been charged for. $44 extra added for something I didn't need.
Pros: Return was quick
Cons: Agents not following up on my issues
Pros: Good price and friendly people. Quick return and transportation to the airport.
Cons: We had a hard time finding the rental van. We weren't even sure we were in the right place. After that, things were fine.
Pros: Friendly workers
Cons: not enough workers and the car battery died.
Cons: i rented a car and when i arrived they said my money was refunded and I didn't have a car because the price was wrong
Pros: They are very quick, easy, and personable. I loved the experience here.
Pros: The checking in stafee were great, quick and really friendly
Cons: On returning vehicle, no one checked the vehicle over with me. I had no paperwork to say I had handed the key over. A random man with no uniform took the key and told me I could go.
Pros: The shuttle drivers were awesome
Cons: The rental staff was poor.
Pros: Quicker than other car rentals I've been to
Cons: Hole in one of the tires of my car
Pros: A sensor light came on frequently. I was told it was ok by easier to, but it still made me nervous.
Pros: Very patient and ready to help people.
Cons: This is probably more DiscoverCars at fault rather than easiRent, however: - When I booked I opted in a fully comprehensive cover. - At chack in desk easyRent did not recognize the insurance because the limit covered was lower than what they require (this should have been stated while booking) Also, at easiRent there is only ONE van to ferry people back and forth to the airport. If the van is full the wait to get to/from the airport could be considerable. Potentially someone can miss the flight
Pros: This was a HORRIBLE experience
Cons: Tank was half empty when they gave us the car. Told us they didn't have time to fill it, but it needed a full tank at drop off. Car smelled of weed so bad I had to keep the windows down, so I didn't sick. Asked about a shuttle that never came for pickup and asked for shuttle to take us to airport after the dropoff they said there was no shuttle. Had to pay for Ubers, even though it specifically said shuttle when renting.
Cons: First car had broken wing mirror and only 1/4 of a tank of gas, so they had to bring out a second. They did not apply my discover car deposit to my rental, phoned them up about it and they forwarded my call to a voicemail box that was full and could not leave messages. Was told I needed to take a sun-pass when I did not need one for an additional $64. A rip off service, that I blame Discover cars for, for not vetting their providers.
Pros: Good price
Cons: Was difficult to find
Pros: They never answered the phone. Our vehicles tire leaked air every day. Needed to put air in it each day. Easirent was to call us and they never did. We will never rent from them again.
Pros: Friendly and prompt service and shuttle
Cons: Hidden fees at pickup and absurd “processing fee” for passing through a $1 unmanned toll
Pros: Not impressed with any of it.
Cons: They are insurance scammers. I purchased "full coverage" online and when I got there the rep told me that was not from them and was a third party and did not cover 3rd liability so I needed to still give them my own insurance or buy theirs for 19.99/day. Luckily I had mine on an app. However while I was there another renter wasn't so lucky. Buyer beware.
Cons: We were not able to pick up the car.
Pros: Absolutely nothing.
Cons: The lack of professionalism, customer service, cleanliness.
Pros: The representative I dealt with was very courteous and kind and helped me and my mother and the best way she can
Cons: Absolutely nothing
Cons: No shuttle was available from tampa airport, there were few other people stranded. Called many times no one even picked the call
Pros: Nothing agent was very rude didn’t care about my situation
Pros: The car provided (itself) was nice. The insurance was very inexpensive and was very appropriate for what I needed.
Cons: My car should have been fumigated because it smelled like marijuana.
Pros: The person was nice and patient with me. When going over the car, she went through things fast, and; the outside only, meaning the dents and cracks only. Never took time about the mechanics.
Cons: The car was dirty and smelled like dirty old smoke. Which they tried to mask. The windshield fluid sprayed the roof of the car and then went empty, tires are bald, missing a seatbelt hookup. I could go on, only allotted so many words on the review.
Pros: Good prices and quick drop off service.
Cons: The car that was given reeked of weed and was constantly smelling the same for 2 days till we returned.
Cons: agent was not able to help me at all.
Pros: shuttle drivers were professional
Cons: poor customer service, telephones are not answered, quality of initial car offered was unsatisfactory (twice I had this experience).
Pros: When I had to replace first rental because brakes unsat, the morning receptionist was good.
Cons: First car was filthy. When I drove it I found brakes were bad. I could not reach anyone on the phone to discuss. Finally drove 15 miles back next morning and received a decent car. I mentioned phones not working and proved it by calling the number while there.