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Ace Rent a car at Tampa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Was denied a refund 3 hours after booking the reservation bc the agent would not accept a drivers license that was in the process of being renewed but was not yet expired. That is unreasonable and unacceptable.
Cons: Extremely unhelpful rental desk agent at the Tampa airport. Older car that was cleaned very sloppily
Pros: Very courteous and efficient employees
Pros: The car broke down and it took multiple calls and e-mails to get someone do even begin the process of getting a replacement, including contacting ACE corporate office since the Tampa office where I rented from was no help. Took 15 hours to get a replacement. Then in less than 24 hours, the replacement car got a flat!
Cons: Nothing. They are terrible. Huge communication problems with the agents. The person who came to replace the first broken down car spoke no English. Lots of miscommunication, rudeness, and condescension by other agents, and the managers of both the Tampa office and the Orlando office. Horrible!
Pros: Initial pricing
Cons: Service was terrible. Unaccessible service when calling for assistance.
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