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Ace Rent a car at Tampa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car broke down and it took multiple calls and e-mails to get someone do even begin the process of getting a replacement, including contacting ACE corporate office since the Tampa office where I rented from was no help. Took 15 hours to get a replacement. Then in less than 24 hours, the replacement car got a flat!
Cons: Nothing. They are terrible. Huge communication problems with the agents. The person who came to replace the first broken down car spoke no English. Lots of miscommunication, rudeness, and condescension by other agents, and the managers of both the Tampa office and the Orlando office. Horrible!
Pros: Initial pricing
Cons: Service was terrible. Unaccessible service when calling for assistance.
Cons: We rented an SUV. When we arrived we were told there were no SUV’s available. Agent said they could “upgrade” us to a Toyota Corolla. I explained that was not an upgrade, we should get some money back. The rental agent disagreed, so we overpaid for our car. When we got to the spot to pick up our car, there wasn’t anybody there. After waiting awhile we were about to head back to counter in airport when someone arrived to help us. The car was parked in a spot w/ broken glass.
Cons: Showed up right before closing due to flight delay, agent very rude and wanted to leave, finally gave us a smaller car than reserved and did not care to help us any more, never expect to not get the car we reserve.
Pros: the drop off agent when I returned the car was pleasant.
Cons: lack of proper cars.
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A return airline ticket and passport must be presented in order to qualify for a rate with unlimited mileage.
For local renters mileage is limited to 150 miles per day.
There will be a surcharge for each additional 1mile.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
A local renter is defined as a renter who has a license issued in USA - Florida and who is flying into the country without a return ticket.
A local renter is defined as a renter who lives within 65 miles of the pickup location and who is not flying into town with a return ticket.
The renter must provide proof of the following insurance policy(ies): Full insurance, valid in the following country(ies): USA for the duration of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Pick-up & Drop-off
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