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SIXT at Melbourne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Understood our needs for space and advised really well...
Pros: Quick and easy.
Cons: No major issues.
Pros: Value for money and service
Cons: Baby and booster seats could be newer or in better condition
Cons: The car needed services and overdue for over 400km. This message was on the dash board all along
Pros: Great service. Friendly staff
Pros: Very easy and time efficient
Pros: staff at desk were fantastic
Cons: car could of been cleaner and somebody had been smoking in car before we got it , smell was bad
Pros: Easy process from pick up to drop off
Pros: convenient location
Pros: They were efficient and pleasant to deal with
Pros: Car was good with service and cleanness
Cons: I need to wait for car to clean before borrowing which take 1/2-1 hour
Pros: Quick, easy, no pressure, excellent vehicle. Compared with previous experiences we would expect to use Sixt as a matter of preference.
Cons: There was nothing in this experience not to like.
Pros: Agents were amazing from the time i picked up thr vehicle to dropping it drop Awesome team work
Cons: The process was very easy Vehicle was very clean Loved the whole experience
Pros: The staff very friendly and professional
Cons: Nothing all perfect and great.
Pros: After explaining the problems we had with Discover Cars... Sixt went above and beyond! Excellent customer service. Thank you, Sixt
Cons: Miscommunication with messages from head office advising that car was overdue to be returned after 1st day... spent a lot of time on the phone sorting it out.
Cons: Didn't have car ready. Tried to give me 4 different vehicles, none of them were suitable. Took an hour before car miraculously turned up and was washed and refuelled.
Pros: BALD TIRES WILER BLADES NEVER REPLACED SINC U PURCHASED THE CAR !! MOR MILKING !!!
Cons: Appeared somewhat uncertain on return car from Victoria.....no problem
Pros: The office is just across the Melbourne international airport, fantastic location! Easy to collect and super quick return process! I will definitely use Sixt again!
Cons: The staff are friendly, easy, efficient!
Pros: It was worst
Cons: Everything. Manager didn’t bother to give us a call back up to now. Tried to charge more by luring about insurance
Pros: Every think was great from SIXT team in Melbourne airport 100% recommend hiring from
Pros: Quick check in and out Got the car ordered Straight forward business
Pros: Efficient. Friendly. I was impressed with Melbourne airport staff at pickup and return.
Cons: Just waiting for my $200 bond to come back. That should be back in my account within next business day
Pros: Efficient and easy to find.
Pros: Friendly, helpful willing to go above & beyond.
Pros: Quick, I enjoyed the Mercedes Benz GLB driving experience
Cons: Remind the customer the fuel type
Cons: Sixt have to make sure the car condition before we collect the car. and they should take responsibility when there is a problem from the car.
Cons: Check properly on the car condition.
Pros: Seamless return of car
Cons: Long queue when picking up of car
Pros: When I finally found the agent everything was great and took no time and they were very efficient and friendly.
Cons: It's really the airport. Melbourne airport has the worst signage in the entire world. Even when standing in the Auto rental building one has no idea where the rental agents are located.
Pros: For all the above reasons
Cons: No negatives
Cons: Poor directions and sign posting of drop off.
Pros: The drop-off was really easy
Cons: They took a large deposit which was unnecessary
Pros: Collection and drop off of car were extremely straightforward. Friendly and helpful staff.
Pros: Not a good service, it’s very hard to find the contact number.
Cons: I will never ever booked car from Sixt
Cons: Windshield wipers not in good condition
Pros: Easy airport pickup
Cons: Terrible drop off instructions
Pros: Easy to pick up and drop off
Cons: I called customer service to amend the booking but the representative ended up asking me to send all details I had just given, in an email to Sixt reservations. I did, but only received confirmation after I had already collected the car.
Pros: Fast and great service
Cons: Nothing. All good
Pros: Very satisfied with the service
Pros: Pick up location is very convenient
Cons: Better to provide discount or whatever
Pros: I needed a couple of hours above my drop off time, whilst wait time on the phone was a little long i was able to easily adjust my time and because it was such a short period and didn't tick me over to a new day i was given it free of charge.
Pros: Quick and efficient
Pros: Great freindy helpfullvservice
Pros: Very fast and efficient
Pros: The agents were excellent. Friendly and efficient.
Pros: The car service is not up to date
Cons: Service the car on time.
Pros: Staff very willing to help
Cons: Ordered a hybrid but wasn’t available
Pros: Most efficient hassle free pickup and drop off I have experienced
Pros: Good car and friendly staff
Cons: All good
Cons: At pick up the staff were extremely slow and unhelpful. There should not be an extra fee for an under 25 driver at all as we already take full liability through insurance.
Pros: Amazing service! The best car rental
Pros: Very friendly representatives.
Cons: Initially wasn't given the car type as requested on our booking. Took some time to sort this matter. Almost an hour.
Pros: At pick up very helpful and provided all information correctly
Cons: Was told to send an email to change car drop time and location. email sent on Dec 30th. No response. We could not return car in the Sydney city on 31st and 1st although we did not use it. At least self drop facility should be open during holiday times. very bad experience
Pros: Love the services and best of all driving an upgraded 8 pax smart Car!
Pros: Efficiency & ease. Great car.
Pros: Very efficient. Didn't try to up-sell any extras.
Cons: Needed to find 2 people to work out how to get the car into gear! (Complicated car, not SIXT's fault)
Pros: Great service from service staff at Sixt. Super efficient and friendly especially on return. Fuss free and professional. 👍
Pros: Everything is nice.
Pros: the pick up counter inside the airport terminal. There is no need to contact car rental company for shuttle services.
Cons: the car doesn't provide navigation system. On the other hand, the car doesn't support the Android phone even the existence of the button of Android auto. The staff member at the site could not solve the problem.
Pros: The driver front right door seemed to be faulty as I had to forcefully close the door hard as to close the door fully. Also, the car wiper liquid level was not topped up at all prior to my collection of my car and after using once the wiper with liquid splashing on the front window, the wiper liquid indicator alert message started appearing in the system screen console in front of driver seat. I had to divert to nearby petrol station to top up the wiper liquid level.
Pros: Always quick and efficient, ready to go.
Pros: Quick and efficient
Pros: they had an issue with the car we booked and although we got a smaller car they gave us a credit
Cons: Didn't get the car we booked
Cons: no where did i find that my 20 and 19 yers old kids couldnt drive the car.
Pros: The service person was warm and friendly and very helpful
Cons: Not being able to contact the service- there were no options when you called for those who have an existing booking- yet on your form terms and conditions if things are not going according to plan you need to contact them to make them aware you may be late but you couldn't. The contact numbers were also incorrect on my paperwork and it took me and my husband at least a good twenty minutes to find a contact number.
Cons: Original car reserved not available.
Pros: The customer service was very helpful validating my Swedish driver's license (of which I sent a scanned version of the fron and back sides), so that it was sorted out before I left Sweden that it would be accepted for getting the car at Melbourne airport.
Pros: Car pick up and drop off was fast and efficient.
Cons: Car was very dirty during pick up. At least vacuum and wipe clean the whole car before handing it over for next customer pick up. Immigration delay has lead to a late car pick up at 930am on 3rd Nov. I returned the car at 830am on 10th Nov, least I expect was your agent to refund me a day's rental fee, which is substantial savings for me. My initial quote was to return at 1030am.
Pros: Pickup and drop off of the car was seamless
Cons: there was a long wait at the rental counter. The price was very high even though booked well in advance
Pros: Friendly and helpful
Pros: Very professional and helpful.
Pros: Staff very friendly
Cons: Car very dirty and headlights needed adjustment as they were dangerously too low
Cons: Staff can be more polite at the returning station
Pros: Value for money Free upgrade
Cons: Quick and professional
Pros: Quick and efficient pick up and drop off.
Pros: The person at the service desk ( I'm sorry I did not ask her name) was really good. Very courteous, friendly and efficient. She deserves a pat on the back. Great job. Keep it up.
Cons: At times the car gave a little trouble to start
Pros: Asked for an upgrade to an EV at the checkin desk as Sixt have EVs. Paid for a Corolla but got to drive the electric MG for 5 days for $15 a day more, was thrilled with this. Hadn’t used Sixt before but definitely will in future, one of the first major car companies to offer EVs.
Pros: Good car, quick service
Cons: The deposit and its refund
Pros: Pick up is quick. The agent didn't force sell their insurance. Returnimg is also fast. As I have involved in car accident. Will rate again if their response to damage charges is reasonable.
Cons: So far so good. Let's see how they close the damage report.
Pros: Quick and friendly
Pros: Regrettably they provided me a car with the maintenance light on . I was concerned again it will be a ten day rental and we are heading out to then mountains and country side.
Cons: Had to wait to find a car after I booked it several weeks prior. The car was dirty The wheel alignment was terrible. when on the freeway the car was hard to control the steering wheel was shaking so much.
Pros: Good pricing
Cons: Long time at collection
Pros: Great Custer service Very efficient service
Cons: Car was not clean in or out
Pros: Friendly, easy pick up service, super fast payment return
Cons: That you can’t get a hold of them over the phone
Pros: Affordability, cleanliness
Cons: All, would like an answer as to why there was a deduction to my deposit.
Pros: Friendly service and offer of upgrade
Cons: Computer system was down, so booking was processed manually. Poor signage to hire rental desks from Jetstar terminal ay Melbourne airport
Pros: Agent was helpful
Cons: The down payment of $400 was Charged instead of putting on hold.( Which was typically put on hold case for most cases and then charged if any additional cost incurred) . That 2 transactions ( charged and refunded alone costs me about 8-10%($45) of the total fee of $400 which benefitted no one, but the credit card bank.
Pros: Friendly service easy to deal with
Pros: Just easy
Cons: I think they could be more specific as to how much bond will be for the car
Pros: quick service
Pros: All aspects.
Pros: The person I collected the car from (a day later at a different locaiton)
Cons: Noone at the airport to meet me! I had to take Uber into town and out again to collect at a different location. They did reimburse cost of uber though
Pros: Great service, price and car immaculate.
Pros: Quick and easy
Cons: Not many signs to find it