SIXT at Melbourne Airport

Pros: We booked with SIXT. Our flight got delayed, but the SIXT service providers were so accomodating and efficient, they waited for us even after their closing hours. They were very nice, polite and professional.

Pros: Friendly service provided by counter staff

Cons: Disappointed that I didn’t manage to get the car of my choice

Pros: The car pick-up was quick and easy.

Cons: I hired an EV (BYD) and Sixt forgot to put the charging cable in the car so I couldn't charge the car and they had to replace the car for a non-EV with a fair deal of inconvenience for me on my holiday.

Pros: Lost a go pro and the service people found it and email me and offer to send back to me, excellent customer service

Pros: Great service

Cons: Would be better if they have a kiosk in the aiport that is opened after office hours to ease the pick up process.

Pros: Good

Cons: The Car key remote battery is very low, took us a while to lock and unlock the door.

Pros: Desk representative is helpful.

Cons: Car is not clean but still acceptable

Pros: Smooth from start to end. Fuss free and helpful staff.

Cons: None that I could think of.

Pros: Great cars and service

Pros: Excellent service. Very friendly and very easy process.

Pros: Efficient pickup, vehicle allocated for hire and the drop off process.

Cons: We didn’t have a bad experience at all.

Pros: Efficient

Cons: Needed an extra receptionist

Pros: Fast friendly drop off.

Cons: Long wait to pick up the car, car not washed or cleaned, we were asked if we wanted to wait to clean the car we declined due to long wait to get the car to take it dirty.

Pros: The Sixt staff very helpful and friendly. And the location of pick up / drop off is next to the airport

Cons: The internal of car didn't clean up. We found the hair of pet and sand on the seat.

Cons: Couldn't find anyone to help paid for car then couldn't get keys or find car

Pros: Friendly service at a good price :)

Pros: Friendly, nice

Cons: Not helpful

Pros: Quick

Cons: 20 pages of small print!

Pros: Car condition is good and clean. Service staff was friendly and clear.

Cons: None.

Pros: Very good customer service

Cons: Everything good.

Cons: Booking SIXT through your website is no guarantee at all even few months ago. So I do not know the point of booking online when everything is not secure.

Pros: No lines and easy drop off.

Cons: After filling all forms online - seems very long winded getting keys.

Pros: All was smooth but the contract detail was wrong- the car and the hirer detail

Cons: As above

Pros: See above

Cons: Nothing

Pros: Electric cars, we don’t need to charge them for fully when we return

Cons: Nothing

Pros: Friendly staff, No upsell. Helpful with vehicle choices.

Pros: Great car

Cons: Efficient and easy

Pros: Airport agent was thorough in explaining arrangements. Some confusion prior to pick up in regards to the required drop off time.

Cons: Finding the parking area fir drop off and completing the drop off process

Pros: Pick-up was easy, representative very helpful and efficient.

Cons: Drop-off was made more difficult by the company not providing clear instructions (my son and I wasted about 20 minutes in a queue in the rental office only to be told we had to drive around the corner into a car park to drop the car off). The representative could have told this when we entered the rental location but didn't acknowledge our presence. Also, we were informed that any shortage in fuel on return would be charged at over twice the going rate at a petrol station - this is extortionate.

Pros: Fast without any hassle.

Cons: Service Desk or Representative is located outside the Terminal at opposite building which was not clearly defined in the Pick Up instruction that took some time to sort out.

Pros: straightforward experience, friendly staff

Pros: Fast and efficient

Pros: Good location to pick up and drop off service

Pros: Understood our needs for space and advised really well...

Cons: N/a

Pros: Quick and easy.

Cons: No major issues.

Pros: Value for money and service

Cons: Baby and booster seats could be newer or in better condition

Cons: The car needed services and overdue for over 400km. This message was on the dash board all along

Pros: Great service. Friendly staff

Pros: Very easy and time efficient

Pros: staff at desk were fantastic

Cons: car could of been cleaner and somebody had been smoking in car before we got it , smell was bad

Pros: Easy process from pick up to drop off

Pros: convenient location

Pros: They were efficient and pleasant to deal with

Pros: Car was good with service and cleanness

Cons: I need to wait for car to clean before borrowing which take 1/2-1 hour

Pros: Quick, easy, no pressure, excellent vehicle. Compared with previous experiences we would expect to use Sixt as a matter of preference.

Cons: There was nothing in this experience not to like.

Pros: Agents were amazing from the time i picked up thr vehicle to dropping it drop Awesome team work

Cons: The process was very easy Vehicle was very clean Loved the whole experience

Pros: The staff very friendly and professional

Cons: Nothing all perfect and great.

Pros: After explaining the problems we had with Discover Cars... Sixt went above and beyond! Excellent customer service. Thank you, Sixt

Cons: Miscommunication with messages from head office advising that car was overdue to be returned after 1st day... spent a lot of time on the phone sorting it out.

Cons: Didn't have car ready. Tried to give me 4 different vehicles, none of them were suitable. Took an hour before car miraculously turned up and was washed and refuelled.

Pros: BALD TIRES WILER BLADES NEVER REPLACED SINC U PURCHASED THE CAR !! MOR MILKING !!!

Pros: friendly

Cons: Appeared somewhat uncertain on return car from Victoria.....no problem

Pros: The office is just across the Melbourne international airport, fantastic location! Easy to collect and super quick return process! I will definitely use Sixt again!

Cons: The staff are friendly, easy, efficient!

Pros: It was worst

Cons: Everything. Manager didn’t bother to give us a call back up to now. Tried to charge more by luring about insurance

Pros: Every think was great from SIXT team in Melbourne airport 100% recommend hiring from

Pros: Quick check in and out Got the car ordered Straight forward business

Pros: Efficient. Friendly. I was impressed with Melbourne airport staff at pickup and return.

Cons: Just waiting for my $200 bond to come back. That should be back in my account within next business day

Pros: Efficient and easy to find.

Pros: Friendly, helpful willing to go above & beyond.

Cons: Nothing.

Pros: Quick, I enjoyed the Mercedes Benz GLB driving experience

Cons: Remind the customer the fuel type

Cons: Sixt have to make sure the car condition before we collect the car. and they should take responsibility when there is a problem from the car.

Cons: Check properly on the car condition.

Pros: Seamless return of car

Cons: Long queue when picking up of car

Pros: When I finally found the agent everything was great and took no time and they were very efficient and friendly.

Cons: It's really the airport. Melbourne airport has the worst signage in the entire world. Even when standing in the Auto rental building one has no idea where the rental agents are located.

Pros: For all the above reasons

Cons: No negatives

Cons: Poor directions and sign posting of drop off.

Pros: The drop-off was really easy

Cons: They took a large deposit which was unnecessary

Pros: Collection and drop off of car were extremely straightforward. Friendly and helpful staff.

Pros: Not a good service, it’s very hard to find the contact number.

Cons: I will never ever booked car from Sixt

Cons: Windshield wipers not in good condition

Pros: Easy airport pickup

Cons: Terrible drop off instructions

Pros: Easy to pick up and drop off

Cons: I called customer service to amend the booking but the representative ended up asking me to send all details I had just given, in an email to Sixt reservations. I did, but only received confirmation after I had already collected the car.

Pros: Fast and great service

Cons: Nothing. All good

Pros: Very satisfied with the service

Cons: Nil

Pros: Pick up location is very convenient

Cons: Better to provide discount or whatever

Pros: I needed a couple of hours above my drop off time, whilst wait time on the phone was a little long i was able to easily adjust my time and because it was such a short period and didn't tick me over to a new day i was given it free of charge.

Pros: Quick and efficient

Pros: Great freindy helpfullvservice

Pros: Very fast and efficient

Pros: The agents were excellent. Friendly and efficient.

Pros: The car service is not up to date

Cons: Service the car on time.

Pros: Staff very willing to help

Cons: Ordered a hybrid but wasn’t available

Pros: Most efficient hassle free pickup and drop off I have experienced

Pros: Good car and friendly staff

Cons: All good

Cons: At pick up the staff were extremely slow and unhelpful. There should not be an extra fee for an under 25 driver at all as we already take full liability through insurance.

Pros: Amazing service! The best car rental

Pros: Very friendly representatives.

Cons: Initially wasn't given the car type as requested on our booking. Took some time to sort this matter. Almost an hour.

Pros: At pick up very helpful and provided all information correctly

Cons: Was told to send an email to change car drop time and location. email sent on Dec 30th. No response. We could not return car in the Sydney city on 31st and 1st although we did not use it. At least self drop facility should be open during holiday times. very bad experience

Pros: Love the services and best of all driving an upgraded 8 pax smart Car!

Cons: Nil

Pros: Efficiency & ease. Great car.

Pros: Very efficient. Didn't try to up-sell any extras.

Cons: Needed to find 2 people to work out how to get the car into gear! (Complicated car, not SIXT's fault)

Pros: Great service from service staff at Sixt. Super efficient and friendly especially on return. Fuss free and professional. 👍

Cons: Nil

Pros: Everything is nice.

Pros: the pick up counter inside the airport terminal. There is no need to contact car rental company for shuttle services.

Cons: the car doesn't provide navigation system. On the other hand, the car doesn't support the Android phone even the existence of the button of Android auto. The staff member at the site could not solve the problem.

Pros: The driver front right door seemed to be faulty as I had to forcefully close the door hard as to close the door fully. Also, the car wiper liquid level was not topped up at all prior to my collection of my car and after using once the wiper with liquid splashing on the front window, the wiper liquid indicator alert message started appearing in the system screen console in front of driver seat. I had to divert to nearby petrol station to top up the wiper liquid level.

Pros: Always quick and efficient, ready to go.

Pros: Quick and efficient

Pros: they had an issue with the car we booked and although we got a smaller car they gave us a credit

Cons: Didn't get the car we booked

Cons: no where did i find that my 20 and 19 yers old kids couldnt drive the car.

Pros: The service person was warm and friendly and very helpful

Cons: Not being able to contact the service- there were no options when you called for those who have an existing booking- yet on your form terms and conditions if things are not going according to plan you need to contact them to make them aware you may be late but you couldn't. The contact numbers were also incorrect on my paperwork and it took me and my husband at least a good twenty minutes to find a contact number.

Pros: Friendly.

Cons: Original car reserved not available.

Pros: The customer service was very helpful validating my Swedish driver's license (of which I sent a scanned version of the fron and back sides), so that it was sorted out before I left Sweden that it would be accepted for getting the car at Melbourne airport.

Cons: -

Pros: Car pick up and drop off was fast and efficient.

Cons: Car was very dirty during pick up. At least vacuum and wipe clean the whole car before handing it over for next customer pick up. Immigration delay has lead to a late car pick up at 930am on 3rd Nov. I returned the car at 830am on 10th Nov, least I expect was your agent to refund me a day's rental fee, which is substantial savings for me. My initial quote was to return at 1030am.

Pros: Pickup and drop off of the car was seamless

Cons: there was a long wait at the rental counter. The price was very high even though booked well in advance

Pros: Friendly and helpful

Pros: Very professional and helpful.

Pros: Staff very friendly

Cons: Car very dirty and headlights needed adjustment as they were dangerously too low

Cons: Staff can be more polite at the returning station

Pros: Value for money Free upgrade

Cons: Quick and professional

Pros: Quick and efficient pick up and drop off.

Pros: The person at the service desk ( I'm sorry I did not ask her name) was really good. Very courteous, friendly and efficient. She deserves a pat on the back. Great job. Keep it up.

Cons: At times the car gave a little trouble to start

Pros: Asked for an upgrade to an EV at the checkin desk as Sixt have EVs. Paid for a Corolla but got to drive the electric MG for 5 days for $15 a day more, was thrilled with this. Hadn’t used Sixt before but definitely will in future, one of the first major car companies to offer EVs.

Pros: Good car, quick service

Cons: The deposit and its refund

Pros: Pick up is quick. The agent didn't force sell their insurance. Returnimg is also fast. As I have involved in car accident. Will rate again if their response to damage charges is reasonable.

Cons: So far so good. Let's see how they close the damage report.

Pros: Quick and friendly

Cons: Nothing

Pros: Regrettably they provided me a car with the maintenance light on . I was concerned again it will be a ten day rental and we are heading out to then mountains and country side.

Pros: Nothing

Cons: Had to wait to find a car after I booked it several weeks prior. The car was dirty The wheel alignment was terrible. when on the freeway the car was hard to control the steering wheel was shaking so much.

Pros: Good pricing

Cons: Long time at collection

Pros: Great Custer service Very efficient service

Cons: Car was not clean in or out

Pros: Friendly, easy pick up service, super fast payment return

Cons: That you can’t get a hold of them over the phone

Pros: Affordability, cleanliness

Cons: All, would like an answer as to why there was a deduction to my deposit.

Pros: Friendly service and offer of upgrade

Cons: Computer system was down, so booking was processed manually. Poor signage to hire rental desks from Jetstar terminal ay Melbourne airport

Pros: Agent was helpful

Cons: The down payment of $400 was Charged instead of putting on hold.( Which was typically put on hold case for most cases and then charged if any additional cost incurred) . That 2 transactions ( charged and refunded alone costs me about 8-10%($45) of the total fee of $400 which benefitted no one, but the credit card bank.

Pros: Friendly service easy to deal with

Pros: Just easy

Cons: I think they could be more specific as to how much bond will be for the car

Pros: Quick

Cons: Nothing

Pros: quick service

Cons: nil

Pros: All aspects.

Cons: None.

Pros: The person I collected the car from (a day later at a different locaiton)

Cons: Noone at the airport to meet me! I had to take Uber into town and out again to collect at a different location. They did reimburse cost of uber though

Pros: Great service, price and car immaculate.

Pros: Quick and easy

Cons: Not many signs to find it