Melbourne Airport (MEL), Melbourne, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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EastCoast Car Rentals at Melbourne Airport

2 Tarmac Drive, Tullamarine, 3043
0061 1 800 474 258 / 0061 755 558 908
Pick-up instructions
East Coast Car Rentals provides a free transfer Shuttle service from the Airport to their Rental office situated close by. You will receive an SMS text 24 hours prior to your pickup time with an active link to the Shuttle requesting system. To order your Shuttle, click the link in your SMS after you have collected your bags or cleared customs if you are arriving Internationally. Shuttle bus drivers will respond to your request, and you can use the system to also get walking directions on how to get to the shuttle collection point. If you have issues with accessing the online shuttle ordering system via the SMS link, please call our Reservations team on: Toll Free: 1800 028 881 or International +61 7 5555 8900 and then press Option 2 to request the shuttle pick up
Drop-off instructions
Customer can park the car at the office and put the key in the letter box situated on the front deck at the main entrance, it will then be the customers responsibility to make their own way to the airport terminal.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-19:00
Sun:07:00-22:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

New Zealand
Toyota Corolla
April 2, 2024

Pros: Our driver to the airport Terry was very helpful and entertaining

Cons: The female agent that processed our checkin was unfriendly and left a negative impression of your company.

Thailand
Audi Q7
March 23, 2024

Pros: Easy to booking on line

Cons: NA

United Kingdom
Kia Carnival
March 13, 2024

Pros: Slight dents and marks

Australia
Suzuki Baleno
March 9, 2024

Pros: fast and easy

Singapore
Toyota Commuter
February 16, 2024

Pros: Great everything smooth and efficient.

Cons: It's too efficient in the return part that I felt something amiss.

Australia
Toyota RAV4
January 23, 2024

Pros: Service was amazing and car ran like a dream.

Germany
Kia Picanto
January 14, 2024

Pros: Best car rental I've ever had. Great car, quite new and excellent shuttle service from and to the airport!

United States of America (USA)
Toyota Camry
January 9, 2024

Pros: Fast return and shuttle to airport

Australia
MG ZS
December 29, 2023

Pros: Staff.

Cons: The link to get to shuttle bus. Clicking on links in the modern scam world a no-no for me.

New Zealand
MG ZS
December 17, 2023

Pros: nothing

Cons: not friendly not helpful, no information, told us misinformation re the refund.

Australia
Mitsubishi Outlander
November 7, 2023

Pros: This was fast and hassle free. The service desk staff were great and so was the shuttle service.

Cons: Staff were polite and engaging.

New Zealand
Mitsubishi Eclipse
November 5, 2023

Pros: Everything

Cons: ----

Australia
Suzuki Swift
November 1, 2023

Pros: Good service

Cons: Nothing

Australia
MG ZS
September 27, 2023

Pros: Excellent customer service, convenient and quick shuttle to the airport and back, Nice, clean cars

Fiji
Mitsubishi Eclipse
September 26, 2023

Pros: Your car was generally ok.

Cons: The staff on service counter is very rude. I do not think they care about how long customers wait for. We hire rentals in other countries too and i would find this one as a difficult one. YOu can check wait times and body language on your own cctv.

Australia
MG HS
September 25, 2023

Pros: Will be back for sure at the same company. That is how I was happy with the car price and stuff so friendly thanks.

Cons: Nothing

Australia
Mitsubishi Eclipse
September 10, 2023

Pros: The driver who dropped me off to airpot

Cons: Nil

Switzerland
Mitsubishi Eclipse
August 23, 2023

Pros: Para was a wonderful shuttle bus driver - very chatty and informative and very pleasant company.

Cons: Too much congestion at the drop off

Australia
Suzuki Swift
August 21, 2023

Pros: People were very friendly, particularly Terry who picked us up from the airport.

Cons: Such a manual checkin process. All information had do be typed in again (surely this could be automated from booking?). Seemed a bit understaffed which Meant long queue times.

Australia
MG ZS
August 7, 2023

Pros: They were happy staff

Cons: Great

Australia
Toyota Yaris Cross
August 4, 2023

Pros: Excellent service and easy check in and return made it a breeze

Australia
Mitsubishi Eclipse
August 2, 2023

Pros: Very efficient and helpful

Cons: Nothing

Australia
MG ZS
August 2, 2023

Pros: quick pickup and drop off. competitive rate.

Australia
MG ZS
August 1, 2023

Cons: No shuttle or service to get to airport after hrs

Australia
Hyundai Kona
July 16, 2023

Pros: Fabulous and efficient staff. Drivers, office staff and return vehicle officers were helpful and courteous.

Australia
Hyundai Kona
July 13, 2023

Pros: There was nothing to not like beautiful people

Cons: Nil

Australia
Toyota Corolla
July 5, 2023

Pros: Thanks

Cons: Thanks

Singapore
Mitsubishi Outlander
July 2, 2023

Pros: Efficient and no frills.

Cons: Service was great. Counter officers were friendly. Ferry service to airport with clean and big minibuses were very helpful for those who need to go to collect their cars.

Australia
Toyota Corolla
May 31, 2023

Pros: Very straight forward when everything is in order

Cons: When everything is in order it's very straight forward but I don't like the way they tell you to go out in the rain and press the fob to find your car.

Australia
Mitsubishi Outlander
May 25, 2023

Pros: Desk staff are always very helpful, prompt and friendly when using East Coast rentals. Can’t fault the service or the vehicles.

New Zealand
Toyota Commuter
May 8, 2023

Pros: Very friendly & helpful.

Cons: Helpful

Australia
Hyundai Kona
May 5, 2023

Pros: The drivers assisted with luggage. Polite friendly and explained things clearly.

Cons: Happy helpful polite

Australia
Mitsubishi Outlander
April 27, 2023

Pros: Car was SUPER, it was new, clean, full tank, reception service was reasonably quick.

Cons: didn’t particularly like the vehicle drop-off, I struggled to find parking. I dropped off the vehicle at 4am and lighting was poor, nearly tripped off the stairs after placing car keys in the box. All car insurance options should be included online, after paying for insurance online you then try selling more at pick-up - be transparent. We also didn’t go through the condition report upon pick-up/drop-off despite a few calls to rectify the issue - was sent an outdated/incorrect condition report.

Australia
Hyundai i30
March 15, 2023

Pros: Nice new cars

Cons: The wait time was an hour , the situation of paying more money at the counter ! If the insurance I paid for isnt connected to the booking then dont make it an option ! Very misleading.. I dont have alot of money . Was told no smoking in the car and it must of had smokers last time because it stunk of ciggies

New Zealand
Toyota Corolla
February 27, 2023

Pros: Quick service while dropping off the car.

Cons: Health and safety issue - They sold me a very old phone holder which didn't even work properly. The suction of the phone holder was worn off. It put me in danger when the suction didn't work and my phone along with phone holder fell on the car floor while driving on the freeway. They shouldn't sell damaged goods to customer. These can be life threatening.

Australia
Mitsubishi Lancer
February 27, 2023

Pros: Staff were quick at processing pick up and drop off

Cons: Transfer driver from airport to car rental was irrationally driving on wrong side of road, too busy watching his booking screen and sitting at green lights for 10 seconds before realizing it was green . It was a frightening airport transfer for my partner

New Zealand
Mitsubishi Lancer
February 10, 2023

Pros: Nothing

Cons: Everything

United Kingdom
Suzuki Swift
February 5, 2023

Pros: Nil

Cons: Time taken

Hong Kong
Mitsubishi Eclipse
February 2, 2023

Pros: The process is smooth.

Cons: EastCoast & Discovery Car are having an underground deal which scams users of buying useless car insurance. If EastCoast has nothing to do with the scam, then it should stop using Discovery Car platform to lease out cars!

United Kingdom
Toyota Corolla Sedan
February 2, 2023

Pros: Exceptional

Cons: Nothing

Australia
Kia Carnival
January 31, 2023

Pros: Terry the shuttle bus driver was helpfull, nice and all round funny guy :)

Cons: They forgot to tell me exactly how to drop off the car after hours, but it was easy to figure out

Singapore
Toyota Corolla Sedan
January 24, 2023

Pros: Responsiveness

Cons: Was not given phone number to call on arrival to get shuttle to rental office. Had to take public transport there.

United States of America (USA)
Hyundai Kona
December 9, 2022

Pros: very friendly service

Cons: The $54.77 for an extra hour was excessive. we were on holiday and were not keeping track of time down to the hour.

New Zealand
Hyundai Kona
November 26, 2022

Pros: Make up for our loss spending a night at motel, so gave us refund, discount on vechicle and upgraded very happy for that.

Cons: Flight got delayed Shuttle left us stranded at the airport so had to go plan b finding a place to stay overnight.

Netherlands
Hyundai Kona
November 17, 2022

Pros: Good service, good organization

Cons: Was rally good

Malaysia
Toyota Corolla Sedan
November 14, 2022

Pros: The friendliness of the staff

Cons: The car provided has some tyre balancing and alignment problem. Resulting in problem and dangerous driving during travelling long distances.

Australia
Hyundai Kona
November 14, 2022

Pros: All staff were pleasant to deal with.

New Zealand
Toyota Commuter
October 13, 2022

Pros: The young lady that helped me , was very kind and went out her way to help me as much as possible ! i had cash and not enough money in my card . She made the process smooth and i would very like to thank her for that

Netherlands
Mitsubishi Lancer
September 28, 2022

Cons: That we got surprised with the 150 dollars extra for insurance

New Zealand
Mitsubishi Eclipse
September 26, 2022

Pros: Friendly staff, good pricing

Cons: The car was smaller than advertised. It was also really dirty inside

Australia
Hyundai Kona
September 24, 2022

Cons: the toll fee should be charged at just one time instead of charging in different day and sending the invoice separately which is confusing.

Australia
Suzuki Swift
August 20, 2022

Pros: The car was lovely and tidy. It performed well The team member I had was in training, she did a great job Overall I would still recommend that company. I haven't had these issues in the past when choosing East Coast.

Cons: Was overlooked at the arranged pick up area. No toilet paper 2 holders empty no spares. I was very disappointed they didn't have an early service to run me back to the airport before my flight. So I needed to arrange my own way back to the airport 6kms away at 5.30-6am

Australia
Mitsubishi Lancer
August 5, 2022

Pros: A stated before

Cons: A stated before

Australia
Mitsubishi Lancer
June 28, 2022

Pros: Amazing service. Picked me up from airport 45 minutes after they had stopped doing shuttle runs for the day, extended the lease quickly and easily when I asked, car was in great condition & drove well. Everyone involved from the call center to the shuttle driver were incredibly helpful and kind. Would recommend again to anyone/hire from them again.

Cons: Nothing.

Singapore
Toyota Camry
June 22, 2022

Pros: Honest and friendly

Cons: Pickup time was too long, but i understand that there was shortage of staff.

Australia
Hyundai Kona
June 3, 2022

Pros: Lovely helpful people

Cons: Car smelled of cigarettes

Australia
Hyundai Kona
May 28, 2022

Pros: All good

Cons: Not much choice

United States of America (USA)
Suzuki Swift
May 28, 2022

Pros: Great price.

Cons: The rental office was not open at the time I specified that I would drop off the vehicle -- therefore no transport back to the airport. Which means I had to drop it off a day early, and then pay for transport back to the city, and then back to the airport the following morning. I can't understand why they, and you took my reservation when you knew that my proposed drop off time was before the office opened. Moreover, I was charged A$50.00 for the early dropoff.

Australia
Hyundai Kona
March 28, 2022

Pros: Friendly and fast

Australia
Mitsubishi Eclipse
March 11, 2022

Pros: Easy shuttle bus pick up and drop off. Service desk efficient.

Australia
Mitsubishi Eclipse
March 10, 2022

Pros: Great car, excellent service

Cons: Nothing

Australia
Hyundai Accent
January 11, 2022

Pros: Friendly staff and whole car picking process took less than 10 mins.

Australia
Mitsubishi Eclipse
January 10, 2022

Pros: nothing

Cons: Picking up from the Airport, The car specs, and extra charge

Australia
Hyundai Accent
December 10, 2021

Pros: East Coast car rentals was fast and efficient.

Cons: I didn't like that I had to purchase extra insurance cover and ended up spending over $100 more than I had budgeted for.

Australia
Hyundai Accent
November 29, 2021

Pros: Prompt pick up and drop off to airport. Quick paperwork, great little car.

Australia
Hyundai Accent
August 12, 2021

Pros: Very friendly staff

Cons: Car wasn’t really clean and only had 3/4 tank of petrol.

Australia
Mitsubishi Eclipse
May 31, 2021

Cons: service was misleading, i was asked to pay excess for insurance although on my booking it specifically advised i was insured for up to $4500, the lady at the counter kept giving me the spiel that discovery is not associated with eastcoast. I'll be ensuring all this is provided on online reviews unless i am compensated and reimbursed. Also the petrol was only half full when we picked it up and i put another 50% extra fill on top not knowing how much to put in.

Australia
Kia Carnival
May 6, 2021

Pros: Friendly representative

Cons: a little expensive

Australia
Kia Carnival
March 31, 2021

Pros: Not at all

Cons: No good customer service

Australia
Toyota Corolla
January 11, 2021

Pros: Good staff. Some even follow my football team ( Nth Melbourne !).

Cons: Off airport site

Malaysia
Toyota Corolla
March 5, 2020

Pros: reasonable price

Cons: insurance discussion after we book the car online

United Kingdom
Toyota Corolla
February 10, 2020

Pros: free car upgrade. No hard sell for extra insurance. good explanation of car features and safety features.

Cons: Bus service only drops you in one location with a lengthy walk to the terminal.

Singapore
Toyota Corolla Sedan
December 29, 2019

Pros: Cost effective

Cons: Pick up system

New Zealand
Toyota Corolla Sedan
November 18, 2019

Cons: The air-con did not work & the car did not have a full tank of petrol on pick up ..no compensation was offered :(

Jordan
Toyota Corolla Sedan
June 16, 2019

Pros: Friendly service

Cons: When we picked up the car, the baby car seat (rear facing) was installed incorrectly. The car had a very stiff turning circle & waant fuel efficient.

Australia
Hyundai Accent
June 10, 2019

Pros: Staff extra friendly and helpful

Cons: n/a

Australia
Mitsubishi Outlander
June 8, 2019

Pros: All aspects of the service was great.

Cons: Nothing what I can think of.

Australia
Toyota Corolla Sedan
May 18, 2019

Pros: Vehicle, service and entire process excellent.

Cons: Nothing.

New Zealand
Toyota Corolla Sedan
May 11, 2019

Pros: price

Cons: slightly muddly pickupop - the airport signage directing to car rentals is dreadful -lots of old signs that need removing -these send you in the wrong directions. you need to complain to them about it.

United Kingdom
Hyundai Accent
April 14, 2019

Pros: Price, customer service, quality of car.

Cons: Shuttle didn't run early in morning, so we had to pay for a taxi. We hadn't realised that when we booked.

Most Popular Car Rental Deals

Melbourne Airport
Intermediate SUV
Toyota Yaris Cross or similar
Toyota Yaris Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
EastCoast Car Rentals
$35.64 / per day
Melbourne Airport
Full-size SUV
MG HS or similar
MG HS
  • 5
  • 2
  • 5
  • A/C
  • Auto.
EastCoast Car Rentals
$35.96 / per day
The above prices are only approximate and were last updated at 08:10 on 2024-04-20. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 2655.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax, Total taxes.
Rate excludes
The following surcharges may apply: Toll pass / E-toll device.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
If renter travels through a toll collection point, the renter’s credit card will be charged for the toll and an administration fee of 1.85 AUD per cross.
Mileage policy
Mileage is limited to 200 km per day for 12 Passenger Van car group(s).
The cost for additional mileage (mileage extension) depends on the vehicle type.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Customers who have held their driver license for less than 2 years will have to buy the following insurance: Loss Damage Waiver (LDW).

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

A local renter is defined as a renter who lives within 150 km of the pickup location and who is not flying into town with a return ticket. Due to an increased theft risk, all domestic renters must provide the following additional documents: proof of home address (e.g. Utility bill), Australian Provisional Licence.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, passport hard copy (in case IDP is used).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
An administrative charge of 2.2 % will apply for payments made using the following credit card(s): American Express.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Moving the car from one island to another is forbidden.
Crossing country borders is forbidden to the following territories: Tasmania, Western Australia, Northern Australia.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Driving vehicles to snowy areas is not allowed.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Business hours
Service outside of business hours is not available.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  07:00 - 22:00
Tue:  07:00 - 22:00
Wed:  07:00 - 22:00
Thu:  07:00 - 22:00
Fri:  07:00 - 22:00
Sat:  07:00 - 19:00
Sun:  07:00 - 22:00

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Mon:06:00-17:59
Tue:06:00-17:59
Wed:06:00-17:59
Thu:06:00-17:59
Fri:06:00-17:59
Sat:06:00-17:59
Sun:06:00-17:59
Big Boy Car Rentals
Big Boy Car Rentals
Good 7.8 / 3 reviews
+61393358399
247 Mickleham Road, Westmeadows Vic
$23 - $31
Working hours
Mon:08:00-19:59
Tue:08:00-19:59
Wed:08:00-19:59
Thu:08:00-19:59
Fri:08:00-19:59
Sat:08:00-19:59
Sun:08:00-19:59
Keddy
Keddy
Good 7.7 / 14 reviews
+610392416800
Arrival Dr, Tullamarine VIC 3043
$42 - $118
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Firefly
Firefly
Good 7.7
0383129590
Arrival Drive
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:07:00-22:00
Sun:07:00-23:59
Jucy
Good 7.6 / 78 reviews
+611800150850
1 Silicon Place Tullamarine VIC 3043
$50
Working hours
Mon:08:00-17:55
Tue:08:00-17:55
Wed:08:00-17:55
Thu:08:00-17:55
Fri:08:00-17:55
Sat:08:00-13:55
Sun:10:00-13:55
Flexways
Flexways
Good 7.6 / 1 review
500491152599877 / +541152630917
Melbourne Airport VIC 3045, Australia
$58 - $129
Working hours
Mon:07:00-18:00
Tue:07:00-18:00
Wed:07:00-18:00
Thu:07:00-18:00
Fri:07:00-18:00
Sat:07:00-18:00
Sun:07:00-18:00
JACE
JACE
Good 7.6
+61385908533 / +61420294357
39 Garden Drive - Shuttle -
Working hours
Mon:08:30-18:00
Tue:08:30-18:00
Wed:08:30-18:00
Thu:08:30-18:00
Fri:08:30-18:00
Sat:08:30-18:00
Sun:08:30-18:00
Routes Car Rental
Routes Car Rental
Good 7.3
+6192416800
Terminal Buildings Arrivals Drive, Melbourne Airport, Melbourne,Victoria,3045,Au
$50 - $73
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Europcar
Good 7.1 / 36 reviews
+610393306161 / +61399992626
189 South Centre Rd Tullamarine, VIC 3043
$42 - $143
Working hours
Mon:08:00-16:30
Tue:08:00-16:30
Wed:08:00-16:30
Thu:08:00-16:30
Fri:08:00-16:30
Sat:08:00-11:30
Sun:09:00-12:30
yesaway
yesaway
Satisfactory 6.6 / 14 reviews
+61411816810
unit 3/97 Western Ave, Westmeadows VIC 3049
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-13:00
Sun:09:00-13:00
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