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Alpha car hire at Melbourne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly and efficient.
Cons: I certainly did not like the insurance option which was exorbitant to avoid the $5,000 excess. I would have preferred to pay a higher base rental and have a lower excess. This would be the only thing that would make me consider an alternative next time.
Pros: Nothing as I was not able to pick up the car. Off site pickup with no shuttle
Cons: They don’t answer the phone, don’t bother to call.
Cons: The Fijian guy at the counter was incredibly rude and arrogant. I was given a different car and the remote central locking was not working.
Cons: I was not aware of the toll requirement. As I result I sign up the toll apps. When I check at the end of rental, i was told there will be invoice for the toll charges. if i was told earlier I would not have taken the action to sign up the toll app
Pros: Efficient
Cons: Small delay receiving car but busy at time
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
A local renter must possess a full (G) driver's licence.
Learner's permits are not accepted; a full driver's license is required.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, proof of home address (e.g. Utility bill), that matches with the home address on the driving license, type O drivers license.
A local renter is defined as a renter who is a resident of Australia.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.