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Europcar at Melbourne Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Tried their best to help us despite Discover Cars Problematic booking
Cons: My wife's licence had been surrendered and to out Transport Department was to be re-issued and documents were issued to cover the licence. Europcar refused to accept the documents from the Department
Pros: easy drop off
Pros: Drop off service only
Cons: Not answering phone to arrange shuttle bus, provided electric car with only 60% charge, did not provide any information about which chargers could not be used, were extremely unhelpful when we tried to call for assistance.
Pros: Very friendly service
Cons: Took some time to find out how to ring rental company as not from Australia, did not have correct area codes and because there was a change of address
Pros: Fast and efficient and friendly
Cons: The service was ok, office a bit dingy.
Cons: Was not allowed to use salary sacrifice card at depot, yet I could have if I'd payed in advance online
Pros: Close to the airport. Had a choice of bmw or Mercedes!
Cons: Didn’t know where to find counter. Office was closed with instruction to go to a row. But learn for next time.
Pros: Nil- stuggled to find office. Rules appeared to have been made up on arrival. Out of pocket expenses for no return
Cons: All of the above- extremely dissatified
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
E-Toll/Sunpass activation fee is 3.30 AUD per day.
An E-Toll is offered in order to avoid violation fees.
For certain car groups, minimal rental age is 25 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Diners.
Cash is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company. Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Information on the exact fee amount is available by request.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
The contract will be extended with prices updated according to the prices for each period.
Pick-up & Drop-off