Melbourne Airport (MEL), Melbourne, Australia
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Europcar at Melbourne Airport

189 South Centre Rd Tullamarine, VIC 3043
0061 0 393 306 161 / 0061 399 992 626
Pick-up instructions
Once you have collected your luggage please call 0061 0 393 306 161 for the shuttle bus to collect you. You will be collected by a Jetport Airport Parking shuttle bus.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-16:30
Tue:08:00-16:30
Wed:08:00-16:30
Thu:08:00-16:30
Fri:08:00-16:30
Sat:08:00-11:30
Sun:09:00-12:30
Holidays (Office closed)
September 27
November 5
December 25
December 26
January 1
January 27
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Australia
Ford Everest
April 12, 2024

Pros: Car rental was shut. When they took my booking they should of known that and not taken my booking or at least emailed me to say they are closed Easter Sunday. So I was left at Melbourne airport for 3 hrs trying to find a car.... The worst thing was Europcar said they could give me a smaller car but it would cost me an extra 32% I laughed and walked out the door..... It took 3 hrs to find another car

Cons: No help what so ever

Australia
MG 3
April 6, 2024

Pros: Upgraded car.

Cons: Odometer wasn't full. Could only tell when i returned the car that the odometer read 793km. When I picked the car up the odometer read 651km. That is 142km that I've paid for that I shouldn't have. When I told the drop off place in Geelong, they said that they were a franchise and that they could only place the details in the system and hope that the other office from Tullamarine could fix this up when they close it off. Not sure if anything has happened yet? Please follow this up for me?

Australia
Toyota C-HR
January 14, 2024

Cons: Booked a compact SUV, got one in between hatch back and SUV, quite low, not exactly what I expected. When filled up the patrol upon returning, realised the tank was not completely full when I picked up, had about 50km difference.

Australia
MG ZS
January 11, 2024

Pros: Europcar was good had no complaints with customer service Was not explained that a $500 bond on top of car rental was needed and cash was not accepted as I was stuck for an hour trying to figure what to do

Australia
MG HS
January 3, 2024

Pros: Friendly efficient staff

Cons: No after hours return was a real issue as we had to return the car a day earlier than we wanted and then had to organise an alternative method of transport to the airport.

Australia
Ford Everest
December 31, 2023

Cons: Filthy car. 90 minutes from standing at airport to getting into car. Staff had no idea how anything worked. Noone picks up. Noone returns calls.

Australia
Suzuki Baleno
December 30, 2023

Pros: The phone numbers to call for the shuttle were incorrect. One was out of commission. The other was an answering machine that never called back. We eventually contacted Europcars ourselves, but waited over an hour

Cons: They gave us an uograde

Australia
MG 3
December 29, 2023

Cons: It took two hours for me to get the car. I was ill advised by a staff member. Will never use this company again.

Australia
MG ZS
November 22, 2023

Pros: The service was wonderful. Very friendly and helpful staff.

New Zealand
Isuzu MU-X
November 17, 2023

Pros: Friendly service. Good vehicle

Cons: The phone numbers provided to call to get picked up via shuttle from the airport were not active then when we called the head office (the number on the website) they told us to go to the wrong office branch. The drop off place in St Kilda does not have very good signage especially when it's on a main road. The pick up agent said they had taken photos of the vehicle, it would be good if those photos were sent to us for our reference as well.

Australia
Kia Carnival
October 20, 2023

Pros: Good and easy

Australia
Ford Puma
July 19, 2023

Pros: Friendly, professional and the car was better than expected

Australia
Kia Carnival
January 25, 2023

Pros: Tried their best to help us despite Discover Cars Problematic booking

Cons: My wife's licence had been surrendered and to out Transport Department was to be re-issued and documents were issued to cover the licence. Europcar refused to accept the documents from the Department

United Kingdom
Suzuki Baleno
November 11, 2022

Pros: Everything

Cons: Nothing

United Kingdom
Hyundai i30
October 22, 2022

Pros: easy drop off

Cons: price

Australia
MG ZS EV
October 3, 2022

Pros: Drop off service only

Cons: Not answering phone to arrange shuttle bus, provided electric car with only 60% charge, did not provide any information about which chargers could not be used, were extremely unhelpful when we tried to call for assistance.

New Zealand
Kia Carnival
July 28, 2022

Pros: Very friendly service

Cons: Took some time to find out how to ring rental company as not from Australia, did not have correct area codes and because there was a change of address

Australia
MG HS
January 11, 2022

Pros: Fast and efficient and friendly

Cons: The service was ok, office a bit dingy.

Australia
Hyundai i30
January 4, 2022

Pros: Friendly

Cons: Was not allowed to use salary sacrifice card at depot, yet I could have if I'd payed in advance online

Australia
BMW X5
December 31, 2021

Pros: Close to the airport. Had a choice of bmw or Mercedes!

Cons: Didn’t know where to find counter. Office was closed with instruction to go to a row. But learn for next time.

Australia
MG 3
August 8, 2021

Pros: Nil- stuggled to find office. Rules appeared to have been made up on arrival. Out of pocket expenses for no return

Cons: All of the above- extremely dissatified

Most Popular Car Rental Deals

Melbourne Airport
Intermediate SUV
MG ZS or similar
MG ZS
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$34.74 / per day
Melbourne Airport
Standard SUV
MG HS or similar
MG HS
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$34.99 / per day
Melbourne Airport
Compact
MG 3 or similar
MG 3
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$41.41 / per day
Melbourne Airport
Intermediate
Skoda Scala or similar
Skoda Scala
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$41.66 / per day
Melbourne Airport
Compact SUV
Nissan Juke or similar
Nissan Juke
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$43.19 / per day
Melbourne Airport
Intermediate Elite
Audi A3 or similar
Audi A3
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$44.97 / per day
Melbourne Airport
Standard SUV
Isuzu D-MAX or similar
Isuzu D-MAX
  • 5
  • 4
  • 4
  • A/C
  • Auto.
Europcar
$45.19 / per day
Melbourne Airport
Standard SUV
Ford Ranger or similar
Ford Ranger
  • 5
  • 4
  • 4
  • A/C
  • Auto.
Europcar
$46.11 / per day
Melbourne Airport
Full-size SUV
Ford Everest or similar
Ford Everest
  • 5
  • 4
  • 4
  • A/C
  • Auto.
Europcar
$47.12 / per day
Melbourne Airport
Standard SUV
Nissan X-Trail or similar
Nissan X-Trail
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$65.37 / per day
Melbourne Airport
Standard
MG 5 or similar
MG 5
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$71.99 / per day
Melbourne Airport
Premium Van
Kia Carnival or similar
Kia Carnival
  • 8
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$75.18 / per day
The above prices are only approximate and were last updated at 15:47 on 2024-06-21. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 3110.00), Third Party Liability (TPL), Vehicle registration fee, Free modifications.
Rate excludes
The following surcharges may apply: Premium Location surcharge.

E-Toll/Sunpass activation fee is 3.30 AUD per day.
An E-Toll is offered in order to avoid violation fees.
Mileage policy
If the customer plans to drive a large number of miles, he/she must return to the local car rental office to inspect the vehicle before reaching 10000 km.
Driver requirements
Minimum rental age is 21 years.
For certain car groups, minimal rental age is 25 years.

A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, then an additional amount of deposit will be held on their credit card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Diners.
Cash is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.

Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company. Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Information on the exact fee amount is available by request.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
If the customer would like to extend the rental period, he/she should return to the car rental office at the end of the rental period to sign a new agreement.
The contract will be extended with prices updated according to the prices for each period.
Business hours
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off
Mon:  08:00 - 16:30
Tue:  08:00 - 16:30
Wed:  08:00 - 16:30
Thu:  08:00 - 16:30
Fri:  08:00 - 16:30
Sat:  08:00 - 11:30
Sun:  09:00 - 12:30

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Enterprise
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Tue:07:00-23:30
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Thu:07:00-18:00
Fri:07:00-18:00
Sat:07:00-18:00
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Keddy
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Good 7.7 / 14 reviews
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Working hours
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Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
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Firefly
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Working hours
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Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
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Jucy
Good 7.6 / 80 reviews
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Working hours
Mon:08:00-17:55
Tue:08:00-17:55
Wed:08:00-17:55
Thu:08:00-17:55
Fri:08:00-17:55
Sat:08:00-13:55
Sun:10:00-13:55
JACE
JACE
Good 7.6
+61385908533 / +61420294357
39 Garden Drive - Shuttle -
Working hours
Mon:08:30-18:00
Tue:08:30-18:00
Wed:08:30-18:00
Thu:08:30-18:00
Fri:08:30-18:00
Sat:08:30-18:00
Sun:08:30-18:00
Routes Car Rental
Routes Car Rental
Good 7.4
+6192416800
Terminal Buildings Arrivals Drive, Melbourne Airport, Melbourne,Victoria,3045,Au
$41 - $86
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
yesaway
yesaway
Satisfactory 6.6 / 14 reviews
+61411816810
unit 3/97 Western Ave, Westmeadows VIC 3049
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-13:00
Sun:09:00-13:00
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