RENT PLUS at Prague Airport

Pros: It was quick easy just as advertised

Cons: They didn’t mark the dents on the vehicle and I had to return to the counter and ask them to do so

Pros: Easy and efficient staff, available at 10pm at night

Pros: cei mai buni calitate pret

Cons: ATENTIE !! nu mi a retutnat garantia de 2000 euro echivalent in moneda ceha, nici azi dupa 7 zile !!!! este a 2 a oara cand observ asta!!!!

Pros: Easy, no false advertising, honest, value for money.

Cons: N/A

Pros: Rent Plus 5 stars service as usual

Cons: Nothing

Pros: Cracked windscreen and TPM warning light on. Had to rechecked all four tyres pressure and reset TPM warning light.

Pros: They re good ti take Money

Cons: No answer to ant phone call, email, requests Unbelievable

Pros: Easy process

Pros: Friendly, efficient - once i got to the front of the queue.

Cons: A little slow with the pick up process.

Cons: Refund payment has taken over two weeks and I had to contact to DiscoverCars, because of it. Also the official at the Rent Plus Prague Airport lied that they will compensate the payment, if I return the car earlier. I returned the car three days earlier. Compensating didn't happen and they made false excuses why they could not do it.

Pros: The rental Plus charged for insurance that I didn't take out, doubling the rental price.

Pros: How close the rental parking is

Cons: The outrageous deposit and the stupidly expensive extra insurance

Cons: They did not want to check the car over upon return whilst I was present, but after I had left. I questioned this and they said that's what they do. But what happens if the car is damaged after I leave it? It's their word vs mine. Would not use them again because of this.

Pros: Friendly andcquick

Cons: N/A

Pros: Very bad. The price did not match with what was stated in our reservation and the car rental agents tried getting a bigger price (even the amount of deposit varied from one agent to another and they would have taken more than stated if I woudn´t have realized it and payed attention to it).

Cons: At he picking up it was bad. Problems with payment (they tried getting more money than stated in our reservation, even though we had added all the extras beforehand) and they didn't give any instruction (for finding the car or using it), just trowed us the keys). - Dropping of the car service was good.

Pros: No issues. Good clean car. Close to the terminal.

Pros: It was a very easy process

Cons: I have nothing to complain about

Pros: There was no queue at the desk and we were served quickly

Cons: The car was not in its allocated space & took 30 minutes to find. Although a fairly new car, it was not pleasant to drive and the engine sounded like a bag of nails.

Pros: Very good organised

Cons: Working team

Pros: You didn't do me a favor until you asked about it.

Cons: They brag about regulations, and they took money from me without right. How do you sleep?

Pros: Knowledgeable, fast service

Cons: ------

Pros: Easy pick up

Cons: Nothing

Pros: fast effective service

Pros: Their hire pricing is good and the car mechanical condition is good it was a newer car with only 15K km on the clock.

Cons: > The wifi service at the desk is terrible, which is important if you are in the position where you need to transfer money between accounts to faciltate the car hire. > The car was not checked and cleaned before the hire and STUNK of smoke (even though there was a no smoking sign in the car) > The car had not been serviced recently so it had warnings flashing up from the start of the journey. > The cost of insurance cover by the company is insane and not economical, so I didnt even consider it

Pros: Good price per day

Cons: Weird fees being added - incl. a crossing the border fee for the rental from Prague

Pros: skvěle organizované..

Pros: The professional, quick process. Friendly, and courtesies representative.

Cons: Non è stato segnalato un difetto

Pros: Great service, very helpful and informative employee. Definitely will use again

Cons: The agent was not very friendly.

Cons: The attendant was rude and behaved very condescendingly. He scared us by claiming that the insurance purchased through the website was useless, and that we had wasted our money because it wouldn't work.The attendant at the second counter was also mistreated, and I think the entire building heard it because the salesperson was practically shouting at him. The additional payment we had to make on the spot was offered to us either by card for 70 euros or in cash for 95 euros! Very unprofessional

Pros: The actual car price is good

Cons: The hidden insurance fees and the fact that we were asked to pay twice for it + the expensive fee for returning the car with 1/4 full tank

Cons: First of all our order included booster seat, however we did not find it in the car. We cane back to ask for it and they tried to charge us once again despite it was already included in the order and paid. After all we got booster seat without paying second time for it. We were warned that if we do not buy insurance from them they will charge 500€ for each scratch, however car had numerous scratches when we pocked up and none of them was marked. Luckily we bought full insurance.

Pros: they were quick and explained their process in english well. nice.

Cons: The deposit was Higher

Pros: Everything was amazing!

Pros: Received car in good condition.

Pros: Quick and efficient

Cons: They said on their system the full coverage doesn’t appear , and offered us to buy it through them although we had bought it already .

Pros: Everything was fine, good service.

Cons: None

Pros: easy and qucik service for getting the car. the location for pick up the is great.

Cons: there was lot of dust in the car.

Pros: One of the best

Pros: Quickly and efficiently.

Cons: The only thing that overshadowed the process of getting the car was the ABSOLUTE REFUSAL of the Rent Plus representative to accept the insurance purchased from DiscoverCars...

Pros: Efficient and courteous agents

Pros: We paid for car not 109 euro but 315

Cons: Smooth process.

Pros: They are cheap and fast. The car was nice

Cons: The car wasn't the one I booked. I got Kia Cee'd instead of VW Polo. Besides, I was proposed with automatic gearbox instead of the manual one. I was also proposed with an insurance. The representative acted as though they have never seen my booking made via discovercars

Pros: Very good cars

Cons: Despite the fact that full coverage insurance was purchased Rent Plus officer insisted to sell additional insurance (530Euro!). After his offer was declined, he became completely antipathetic...

Pros: very well organized!! I returner the car and was on my way in less than 5 minutes!

Cons: signs at the airport could have been a little better... Please note I'm a stupid American! Over all this was a great easy experience!!

Pros: Fast and friendly

Pros: Quick and efficient! Car was in brilliant condition. Picking up super quick, dropping off again super quick. Definitely best value for money.

Pros: Quick pick up and return.

Cons: Car netvigator did not save the HOME to return a car

Cons: They were very rude, in fact the one was sleeping in the counter. The forced me to go back from the car because they didn’t had the child booster I had paid. And they were confident I hadn’t paid until they saw the voucher. Very unprofessional, not customer centric at all…Too bad because they were our first image of such a beautiful city.

Pros: No hard sell of the extra car insurance which I did not require. Deposit returned within 2 days.

Cons: Nothing.

Pros: Nothing

Cons: This is clearly a scam company. Charged £574 instead of the approx £200 agreed when booked. They said this for the extra insurance & car cannot be taken without this. While saying I already bought extra insurance through discover they said that the insurance with yourselves is useless as only has a limit of £2700. Looking at the reviews of rentplus this is happening all the time so discovercars must know this and choose to work with a scam company.

Pros: Screen wash was empty again!

Pros: Don’t like it at all, the person did not explained the sum I had to pay before charging my card, and did not explain the break down prices for the extra I had to pay. Absolutely did not value the voucher from Discovery Car.

Pros: Great communication and easy to use

Cons: Helpful efficient and service was great

Pros: If they return my deposit $1208 how they promised, I will be okay, but they didn’t!

Cons: Car was badly damaged and they didn’t say anything in car rental contract. I had to go back in office. Car didn’t have windshield washer fluid. When I bought and put in I found piping is frozen. To get home I had to stop in garage to get defrost.

Pros: a FRAUD !!! I paid in israel for renting car in prague (about 200 euro) and when i get to rent+ in prague they charge mw 400 euro total. 200 euro more as they use the situation. shame of that rent + i will sue them/

Cons: a FRAUD !!! I paid in israel for renting car in prague (about 200 euro) and when i get to rent+ in prague they charge mw 400 euro total. 200 euro more as they use the situation. shame of that rent + i will sue them/

Pros: They repay your holding deposit immediately unlike others who might hold on for up to a week

Pros: cheap

Cons: attitude of rents+ agent. car was not in top condition, tire pressure was low. car was in dark spot when picking it up, i couldn't fully inspect it .

Cons: nobody answer on the phone after receiving an invoice with very high amount due to extending he car

Pros: Picking up the car I found the rep at the desk lacking customer service skills. I made a point when the documents were handed over if their was anything i needed to know about the car. My point was dismissed. Infact the most important thing to know about the car was it doesnt start with the key UNLESS the clutch is pressed down firmly! I had a hell of a morning the following day because this info was not communicated. The same problem with the petrol cap. I will not explain here as the space sho

Pros: Ver good price. Very good fuel consumption, car in new condition.

Cons: I tried calling with a question during my trip and called numerous times, but noone picked up the phone.

Pros: Got the right car and it was ready upon arrival

Cons: No Confirmation of return

Pros: Fast and efficient in every way. Very easy exerience.

Cons: I had to ask 4 different people inside the terminal where the desk was and it was in a completey different building, so there is a signage issue inside the terminal or lack thereof.

Pros: Really good service

Pros: The direction from airport to rental office must be improved with 3 luggage and carry on is not easy and I was going to 1st parking building and find our that is the next one more far from the airport it is ok just I may safe difficult pushing luggage around the airport. Otherwise it was perfect

Cons: The direction from airport to rental office must be improved with 3 luggage and carry on is not easy and I was going to 1st parking building and find our that is the next one more far from the airport it is ok just I may safe difficult pushing luggage around the airport. Otherwise it was perfect

Cons: you accepted the card to reserve, and take the money, but after , to pay you didnt . but no refund!!.if you dont accept for something you shouldnt accept for the others.

Pros: The car was clean and in good shape.

Pros: Great overall.

Cons: Queuing at pick-up...

Cons: Long slow line to pick up car (45 minutes).

Pros: Rent plus agent basically "sent" us back to Discovery to complain about additional insurance cost.

Cons: Was ok.

Pros: Ease of ordering online

Cons: I didn't like it when I got to the counter and was told that the advance I paid doesn't count because it's your fee and the insurance I made is invalid and if something happens I have to pay the damage and claim from you, in the end I paid 3 times the original payment so the experience was terrible

Pros: Everything was great as always.

Pros: Customer service

Cons: Nothing

Pros: Always courteous and efficient

Pros: We got our car.

Cons: When we got there they had already rented our car. The person at the desk was extremely rude. He told us it was our fault he didn’t have a rental car for us. He treated us poorly. He eventually got us a comparable car and we left. The worst part is when we came back. We dropped off the car in perfect condition, full of gas. We asked for final paperwork so we knew how much we would be charged they refused we got back to the US & found they charged us double. We are very upset and will dispute it.

Pros: The car was brand new, returning the car was efficient and easy

Cons: Reserved Kia Sportage ( which was under “SUV” category) ,but when I got to the agent i got skoda karoq which is intermediate category ( was cheaper to reserve than the Kia) and has less room and smaller trunk. When I showed the difference in category and price to the agent he was rude, told me it is the same category and my only option is just not to take the car (ye right, cancel the car with my family waiting to get on the road…) Other than that the car was great

Pros: It’s my 3 rd time renting a car from Rent Plus. Overall Satisfied with their services.

Cons: Waiting at the desk to get the service is a bit long

Pros: Not much

Cons: The agent was very unhelpful. I drove out of the garage and had to park on a side street to load baggage. The agent did not explain where to load the car. The washer fluid was empty. The oil had not been changed in a long time and was like tar. I refused to fill even though it was low. Poor maintenance practices. The inside windows were dirty.

Pros: Nice car and pleasant agent... on the surface

Cons: Agent lied to me and told me to to worry about existing damage to the car and then charged my credit card a significant fee after I returned the vehicle in the same condition resulting in me having to raise the issue with my CC fraud team. Zero explanation given by rental company.

Pros: Car was clean and well maintained, price point was good.

Cons: The collection of the car was really bad, it took over an hour and a half standing in a queue. There were 6 people collecting cars it should not have taken so long. The desk attendants were very slow and this caused us to be late.

Pros: I have known Rental Plus in Prague for, always fabulous.

Cons: This year it has been rediculoualy overpriced which make influence my decision on hiring a car next time.

Cons: They didn't check the car Infront of me when i returned it. They didn't claim for damage but if they did it would be a problem.

Pros: The car was clean.

Cons: The desk agents tried to convince us to take a full insurance by them while we declined it several times. They were uncomfortably insisting of offering this. Later on while we have signed the papers which were firstly written in Czech language and then in English we overcharges us a booster seat and he was insisting that we have ordered it. Once we show him our reservation he told us that we will get a refund. A week later we haven't received anything. Later we contact the company and gave it ba

Pros: Nothing!

Cons: Rude and unfriendly agent who seemed annoyed by every question I had. At one point even rolled his eyes. They overcharged me even though I presented the voucher. They charged me a fee to cross over to Germany even though its not mentioned in the voucher. The voucher only says call them to inquire. They charged me for a full day late return and did not give me a grace period. I was expecting a partial charge, no such luck. The exchange rate was terrible. Car was too basic.

Pros: nothing

Cons: reservation cancelled due our flight delay

Pros: Quick and easy drop off.

Cons: Nasty surprises in additional insurance.

Pros: Fast and clean explanation of services, professional attitude.

Pros: They stayed open for our delayed flight. They stayed open nearly 2 hours after their normal business hours. Special thanks for the staff member who stayed longer ans served us.

Pros: Ochota a vstřícnost personalu na pobočce v Praze i v Brně . možnost vrácení vozu na jiném místě než bylo zapujčeno

Pros: Easy no hassle pick-up/drop-off.

Cons: Looks like charge for rental is made in local currency (using US$ cc), so after exchange rate final price is slightly higher than US$ price quoted (guaranteed) on reservation for vehicle.

Cons: Slow desk service. Also I requested a smaller car, this was an 'upgrade' but for me was too big.

Pros: Service was very good from the guy that severed us at Prague airport, the only problem was the 1 hour 15 minutes wait. This was due to the other guy taking a long break in a busy period.

Cons: The long wait at Prague airport.

Pros: EXCELENT SERVICE. EXELENT CAR . EXCELENT COMPANY.

Cons: I AM SORRY I CAN NOT RENT YOUR CARS AT ANOTHER COUNTRIES.

Pros: Great staff very helpfull and organized

Pros: Good vehicle and good drop-off system

Cons: We had to pay more money than the quote/email confirmation that I had a copy of from DiscoverCars, as the desk agents said it was not the right exchange rate and that I hadn't paid for the GPS (which the email clearly said I had) They were very forceful about me then getting more insurance/cover on top of what I already purchased with DiscoverCars online, and they even went to the extent of saying that what I had with you guys directly was "useless" which I thought was very poor behaviour

Pros: A modern car worth the money

Cons: Returning the car is a very complicated thing. The person in the office did not offer to help in any way. He behaved like we were troublemakers.

Pros: The car was almost new.

Cons: We unfortunately had an accident after a couple of days of our rental. Rentplus refused to provide us with a replacement car. They told us that this was because we didn't pay 150 Euros for their insurance!!! They basically abandoned us 5 hours from our destination. We had to make our own away back to Prague & pay for a new car rental with a more reputable car hire company. BEWARE. You pay peanuts, you get monkeys!!!

Pros: The car had some issues, rear wheel bearing whined, wheels on the left side were too worn that indicates an issue with wheel alignment.

Cons: Fast service.

Pros: Friendly customer service

Cons: Nothing

Cons: Bit of the waiting time at desk

Pros: hassle-free drop off

Cons: slow ques when pickin up

Pros: Not much

Cons: Penalty for crossing into Germany even though the insurance covered Germany. Did not know up front that we would cross the border and it was just for a couple of hrs.

Pros: Quick and efficient pick up and drop off, good value for money.

Cons: Rudeness of the employee at the desk.

Pros: כב חדש רכב נוח חסכונית ממליץ

Pros: Pretty efficient rental, with all necessary documents driving away in 10-15 min. Nice after 16hr flight

Cons: Should have been charged $199 on US issued Visa card, but charge was $208. Not sure if they charged amount in local currency and exchange rate was involved?

Pros: Easy to access

Cons: Nothing

Cons: The agent tried to sell me additional cover although I told him I have full cover. He said the full cover is not real and in case something happens first I need to pay them and then claim it back.The agent must have come with me at the time of pick up to show me the existing damage and to record it himself.

Pros: The rental agent was friendly and helpful and the return person was efficient and friendly.

Cons: Nothing

Pros: Extra costs everywhere, higher excess than the agreement and I still do not have the block on my card removed. Has to wait 45 mins for a rep, and no one available to return the car to. Feels like a scam company vet disappointed!! Will contact my credit card company and file a fraud claim on the ‘extra’ charges complete rip off game they run when they know you are running late

Cons: Total rip off , extra charges hidden fees, higher excess Than on booming still have 1200 euro blocked on my credit card. No rep available to check the car in….total scam!

Pros: Nice people, efficient service, good car

Pros: Nothing they are fraudsters. Car returned on time, in same condition with full tank and they charge me 10,000 czk 2 days later when I'm back in UK.

Cons: Everything - long queues, nobody around to check car on departure/arrival, and unauthorised charges made to credit card.

Pros: Very friendly staff and quick and efficient.

Cons: Great car, Very friendly staff and quick and efficient at very good price.

Cons: Non-compliance with our agreement by your partners at Prague airport.

Pros: The people at the counter were very useful and explained everything in detail, it was easy to extend the rental period and was easy to communicate with them over text (SMS)

Pros: Good cost effective.

Cons: I wanted a different car that was in the picture of the available cars (BMW X6) but the car I gor was different. Still it was very good :)

Pros: It was fast service at the front desk.

Cons: They offered upgrade not telling us that it was a minibus. When we found it out (we are two ladies and dont need a minibus!) they were a bit angry. Than that issue with the oil mentioned above.

Pros: Price.

Cons: Drop-off process was unclear.

Cons: One person at the desk and custumer service wasnt the best either

Cons: 1. Did not put effort to help after the reservation was lost (after the reservation was updated through DiscoverCars' 3rd party service.). I had to insist to obtain their attention and to receive a car. 2. When I wanted to extend the rental, the only way to contact was by phone call. Website wasnt relevant and my Email wasnt answered. And the guy at the phone kept saying for 2 days in a row "im not in front of the computer, ill be in an hour"and THEN WASNT AVAILABLE!And once even hung up on me!

Pros: Fantastic service. Easy to go through all paperwork quickly & easily. Fantastic price & great car with plenty of space which we needed for cases.

Cons: Nothing everything was great.

Pros: WAS EASY TO GET THE CAR

Cons: DID NOT RECEIVED WHAT I ORDERED

Pros: Extremely efficient, consumer centric and supportive.

Pros: New car, quick service picking up and dropping off as well.

Cons: Price is quite high but still acceptable.

Pros: the local agent in Ostrava, who brought the replacement car was very helpful and friendly!

Cons: 1) The pricing was not transparent. I made the contract in US$, but I was charges in CZK with bad exchange rates. 2) The car had technical problems, the helpdesk in Prague was not organized. It took several hours to respond and to activate their local agent in Ostrava. 3) The pick up in Prague took very long time. 4) The local agent in Prague claimed that Discover Cars is not known to him and tried to charge me double price. After arguing he accepted the Discover pricing

Pros: Good location at airport

Cons: Not an efficient process to have to queue after I spent time already supplying all my details online...

Pros: Absolutely nothing!! There was no service provided by Rent Plus at all. We arrived and were told there was no car available for our booking and no time frame on when a car would be available….completely unacceptable and a farce!

Cons: Everything, long queue to actually get to the desk to then be told no car was available. Worst service I have experienced.

Pros: Nice and helpful despite some issue with the confirmation of my reservation.

Pros: eficiencia, rapidez, simpatia, disponibilidade limpeza do carro condiçoes do carro

Pros: The company charged us from deposit the unknown amount. They sad that it was for extra day but there was no extra day and the money the took was wrong taken. I sent them the paper of confirmation drop off but anyway they took the money.

Pros: great service

Pros: The speak different languages, Czech and English

Pros: nothing good

Cons: first time that a huge deposit was taken out of my credit card

Pros: Convenience of being at the airport. Despite being alone and overworked he was efficient and friendly.

Cons: The poor man was on his own and there were 5 people in line when I arrived and we needed to wait nearly an hour to be served. Having to go up to check the car, take pictures of damage that was not on the form, go back to the counter and wait again to have it acknowledged. Returning the car 2 days early and unable to get any refund. The fact that insurance is through a separate company seems very complicated if it is ever needed.

Pros: All good.

Cons: Nothing.

Pros: quick and easy

Cons: nothing

Pros: Fast professional

Cons: n/a

Cons: They still didn't return my money and don't pick up the phone or don't reply emails! When they return the deposit I can change the review.

Cons: Deposit was taken 10% more than in agreement with discovercars. I already had full coverage with discovercars and representatives of RENTplus offered me their full coverage too, why?! Tires of the car - bad driving experience in a rainy weather

Cons: I think I was overcharged for gasoline. I took a picture where I left the car with gas little less then half tank and I paid as if the car was empty of gas. They charged me 60,78Euro. This is what I paid when the same car was completaly out of gas. I paid 53,52 Euro when compleataly empty. How much is the service fee? I should get back at least 20 Euro.

Pros: Nothing special all Normal

Cons: Like to speed collection of car through some pre open account

Pros: Fast and professional service. Clear documentation.

Cons: none

Cons: 2 hours wait at pickup The car provided (kia ceed) is a bad car. Stick with skoda.

Pros: The car was brand new and the price was quite good. There is a possibilty to book for late arrival. The staff was very professionak, nice and had a lot of patience!

Cons: We arrived at night (with plane delay) and were very happy to see that the counter was still open. However there was only one clerk and we got stuck after a couple who did not speak English, so used google translate to understand the instructions and the contract!

Pros: Very nice and helpful desk agents. They provides good friendly service.

Cons: Waiting time in the queue.

Pros: Easy to use... good service

Cons: They overcharged me for the car and I don't know how to get the money back

Pros: Friendly and very good service. Best price

Cons: Nothing

Pros: Decent car for the money.

Cons: Absolute lack of integrity,refusal to communicate or try to resolve dispute.

Pros: Friendly staff.

Cons: They have so attractive offers that they have a line of people waiting for pick up. They may need more staff in high season.

Pros: it took a long time until we got the car. no one come with us to the car to explain about it.

Pros: Easygoing, friendly, professional

Pros: Friendly, easy to deal with.

Pros: fast, easy, cheap

Pros: All prepared, efficient IT system, late hour service - my flight was delayed, friendly

Cons: First car had obvious problem with the front wheel, had to return to front desk for replacement, second car had a pretty big bump not reported... return service is the worse, yet that is central service, not Rentplus

Pros: good car, location

Cons: representative of the company, without any explanation, charge my credit card more money then in the vaucher.

Pros: Quick service and close desk location

Cons: Car interior was a little bit dirty

Cons: The final price of the car was more than what was expected via our online reservation.

Pros: Reliability and service

Pros: Fast and minimal paperwork

Cons: The car had ordinary steel disks, not light alloy.

Pros: The agent was helpful, courteous, offered multiple options to complete the transaction despite a difference between my payment receipt and actual amount due.

Cons: At time of dropping off the car,there is no paper work,no release paper,just digital signature on a tablet....Nothing in the hands.

Pros: Nothing to add on this section.

Cons: Significant price difference between stated rental price and actual charged to my credit card. Will not hire this company again.

Pros: Fast, efficient

Cons: Nothing

Pros: Staff was detailed and efficient