NUCarrentals at Prague Airport

Pros: The car was brand new, Staff is professional and friendly

Cons: The queues were very long at pickup. The location of the dropping point was in a place without any parking

Pros: Time spent dropping off the car

Cons: received a car smaller than we ordered ,which partly ruined our trip

Pros: The price

Cons: The only complaint we have is we put on the discover car website we wanted to drop off in the city centre but the car rental company told us this was not possible and we had to return it to the airport meaning we then had to pay for a taxi to take us back to the city.

Pros: Efficient, friendly staff. Changed out my car for one with Apple CarPlay. They got me going very quickly.

Cons: The 1st car I got had no apple CarPlay so I returned it for one that included the app.

Pros: I really liked the team working there and service they gave .. will go with them in our next trip again.

Pros: Kind helpful service Perfect car condition

Cons: Very expensive full coverage insurance

Pros: I've used this car rental a number of times and their service has been always of a high standart

Cons: I don't recommend it to anyone. After landing the plane in Prague, I went to pick up the car I had rented online. there were additional costs on site. I resigned from renting a car with this company. I never got my money back even though it was supposed to be sorted out. I really don't recommend it

Cons: We paid for insurance on the website, than when picking up the car the agent said we did the most basic one that doesn't include nothing.... Then he left us with an ultimatum, full insurance or nothing. Although, when looking on our purchase the insurance did include things he said it didn't like scratches, road assistant, theft protection

Pros: All was well before the rental company claimed damage and blamed me for it

Cons: Attempted fraud and total lack of direct contact with NUCarrentals

Pros: Professional, friendly, fast customer support.

Pros: Easy to find, convenient location.

Cons: Condesending attitude.

Cons: Overpriced insurance, awful staff, charged me without explanation

Cons: I was not informed of the additional charge for insurance I was therefore charged the same amount again! I’d rather that this was made clear when I paid for the rental rather than being told when I collected the car. I wad not the only person caught out by this YOU NEED TO MAKE IT CLEAR even if people are using a third party to rent the car!!!!

Pros: The brakes of the car were not in good condition

Pros: A cheap price that creates a liqueur

Cons: the behavior of the agents. They just asked for money for insurances that I paid in advance

Pros: Staff very welcoming.

Cons: Nothing at the moment.

Pros: the condition of the car is very good. and easy to picking up

Cons: the service not very good. especially about the Insurance of the car

Pros: I got an upgrade, the car was almost new, very clean, in perfect state.

Cons: The insurance of full protection was expensive

Pros: בוצע נסיון למכור באגרסיביות ביטוח ביטול השתתפות עצמית. בוצע חיוב על מעבר למדינות השכנות ללא בקשה שלנו.כל הפעולות מוסתרות מעיני הלקוח בוצע נסיון לגבות השתתפות עצמית בגובה 10000 קרון על פגיעה ברכב שהיתה לפני השכרה. אני הייתי בטוח שאתם בודקים את החברות שמהם לקוחות משכרים את הרכב לא ממליץ לאף אחד להשכיר רכב מחברה הזאת.

Pros: Bad

Cons: Insolent and rude

Pros: Fast, efficient and polite

Pros: the service was provided by Ren plus s.r.o I got a Hyundai i30 automatic station wagon. A clean new car with a large trunk. Low fuel consumption.

Cons: the service was provided by Ren plus s.r.o The aggressive persuasion attempts to buy additional insurance. The requirement to pay in euros the same nominal amount as defined in dollars.

Pros: As always I tried to book VW Golf, got another car by KIA, really enjoyed driving it.

Cons: Car had only 1/4 of the tank full.

Pros: Always taking the car from these guys and never an issue.

Pros: Good car, ease of pick up and drop off

Pros: Easy to understand considering and English speaking person in Czechia.

Cons: I was not at all satisfied with an attitude of the NUCarrentals agent at the pick up desk who I found very arrogant and unpleasant. I was told by this man in not very nice manner that the additional insurance I paid for during an online booking was not covering their rental cars and therefore if I wanted to be covered correctly I have to take their insurance - which I did and paid additional 125 € .

Pros: Really helpful staff.

Cons: Car could be cleaner.

Cons: Lack of professionalism: Salesperson charged my credit card without informing fees, undermining trust. Misleading sales tactics: Staff deceived me by not disclosing charges for full insurance. Insufficient knowledge: Sales representatives provided limited information and failed to mention basic insurance options. Lack of transparency: Unclear cost information during deposit collection, resulting in surprise charges.

Pros: Give me a bigger car because of the kids. The dropping process was fast and without problems.

Cons: Just the insurance doubt.

Cons: What I didn't like is that they didn't have their own desk. A system generated heads-up on similar whereabouts are better off and handy. It's understandable that it's mentioned in small font somewhere within contract which all tourists will overlook.

Cons: I feel I got deceived. I pay on the website a full coverage insurance but when we arrive to the desk the guy told us that means nothing we have to pay to them for their insurance coverage. Not fair at all

Pros: very friendly

Pros: I liked that they did not spend so much time trying to tell me that I need this extra insurance .

Cons: Everything went OK not really any big problems.

Pros: The representatives in the picking and dropping stages, made me feel there no way to trust them. The car was not checked when I returned it and the deposit is still held. The fact is that discover cars should have not expose me to such risk.

Pros: Fantastic guys on office

Cons: None

Pros: Overall experience was 10. Service with a smile and very clean car

Pros: Staff was friendly, helpful, and informative.

Cons: Like most car rental places, we had to wait in line for about 20 minutes to pickup the car. Not a big deal, but a streamlined process would be appreciated.

Pros: I've used NUcars many times and each time the car is clean, ready when I arrive, and the service is always good. The people working there are always friendly and helpful. They have become my go to place in Europe.

Pros: The office is very close, and the service is fast, in less than ten minutes I left with the car.

Cons: Nothing

Pros: Fast, smooth, easy.

Cons: Nothing.

Pros: Everything

Cons: Everything

Pros: Good friendly service

Cons: Nothing

Pros: New car

Cons: Without insurance deposit is 6000! euro Mostly people can't afford it because of credit card ability So you have to pay them insurance that was dual price of the car Instead of 100 I've payed 300 euro

Pros: Only the drop-off is efficient, provided that you know that NU and Rent+ share space, because the Prague airport NU doesn’t have a sign in the return area.

Cons: I have some issues with how curt the desk agent was, but by far the worst thing was that every phone number listed on the Prague airport NU was out of service, including the roadside assistance one. Thankfully I didn’t need it, but I did need to ask them a simple question. To get an answer took many days, when it could have taken a minute. I had to use email to the US office NU to get them to find out from the Prague airport NU what the answer was and then get back to me.

Pros: N/A

Cons: Poor communication

Pros: Retirada e retorno rápido e tranquilo, ótimo carro disponibilizado

Pros: I did like everything

Pros: very friendly, great car

Cons: hard to find the rental desk in the airport. also, had to find the car itself in a HUGE parking lot which took forever.

Pros: The service is bad and i have receive car but i didn’t take care . Bad company

Pros: Only the car

Cons: Being charged for insurance waiver which says we did have insurance waiver cover only to be told we did not. Misleading and this is the way the company makes there money as this cost us more than the car. Issue raised by another client at the same time we were checking out the car.

Pros: The car was good the guys were nice

Cons: The difference in the price and the difference from the car i ordered

Pros: The process was simple

Cons: Lack of clarity over insurance which enabled them to pressure up-sales. Very unethical.

Pros: Fast and eficient. Returning guest.. in the register for faster service.

Cons: I was hoping for the upgrade. I’ve ordered crossover and got Kia ceed

Pros: speedy process, I got a little better car than expected

Cons: The car had tire pressure warning light on and there were nail clippings in the driver door pocket.

Pros: Speed ​​of implementation, host handling, ease of access to the place, value for the rental period

Cons: Nothing, it's all good

Pros: Friendly Staff

Cons: Easy pick up and drop off

Pros: Convenience, efficiency, courteous and fast. Android auto in the car and hybrid was definitely a plus!

Pros: Return was quick and friendly. We were met in the return car park and the representative inspected the car swiftly.

Cons: We were pressured by the NUCarrentals rep - once we had found the desk (it was called Budget Rent or something like that) - and he kept insisting that the basic cover we had bought with Carrentals did not cover 'their' car' and that we weren't covered for their car despite what I had in black and white. It would have been easy to spend more money but as I saw we had breakdown cover and basic insurance, and had purchased excess coverage separately, we didn't buy unnecessary cover.

Pros: The driving was OK.

Cons: We had problems with media display. We couldn't use Waze through the centraL display. Once this display stopped to work including looking to the rare side when driving to reverse, fortunately after certain time it return to work.

Pros: Quick service, good car

Cons: Charges. Crazy high. Cross-border fee at the level of the rent itself. Definitely not acceptable.

Pros: Very helpful when we needed some more further info.

Pros: They were good and friendly and efficient when picking up the car and also gave us information that we needed for tolls and other countries.

Cons: I am still awaiting my deposit, and 15 working days already passed.

Pros: nothing

Cons: They overcharged me. The first price was 845.10 US Dollars. But at the airport office they showed me a contract and asked me to sign there with the price of 39,379.52 CZK (=1,860 US Dollars) As I trusted the company and was not familiar with the chek Corona, I signed. But later on I found they overcharged me, I asked them to correct the wrong but they denied and never explained on what basis they charged me 39,379.52 CZK (=1,860 US Dollars)

Pros: new car and access speed

Cons: They sent me to ren+ who is now trying to charge me ridiculous fees.

Cons: Car was inadequate. Rental guy almost burned me for twice the amount I paid.

Pros: Free upgrade, great quality car, friendly and helpful staff.

Cons: Nothing, it was great.

Pros: All went very smooth, car very good, very think great.

Cons: Guy at counter trying to sell up insurance when we already taken it out. Trying to tell us it was not valid.

Pros: Good customer service, no pressure to buy additional insurance

Pros: Nice car to drive.

Cons: The agent very rude and not professional.

Pros: Agent was helpful and explained all of the road rules for tolls when taking the car outside of the Czech Republic.

Cons: NU car rental was actually Car Rental +. We had to ask Sixt where the counter was.

Pros: Everything was really easy and pleasant.

Cons: There’s nothing I can complain about at this time.

Pros: Quick and efficient.

Cons: Tried to sell us extra insurance.

Pros: Irrelevant taking into account the following

Cons: Paid twice for full coverage. Was cheated either by DiscoverCars, or by rentplus, or, most likely, by coordination of both.

Cons: The provider charged extraordinary sum for insurance and RSA. Did not give details despite asking repeatedly.

Cons: I purchased full cover when booked the car on line. When I picked the car up at the airport I was told I had no cover and was sold a Platinum cover which cost more than the car hire. So I actually had 2 x car insurance. What a con.

Cons: I was continually pressurized and forced to buy insurance with exorbitant amount of 1500 Euro. When i denied repeatedly i was forced to deposit 6000 Euro instead of 1200 Euro as was assured by discovercars. I was having limit on my credit card of 5000euro. I had tough time to get it increased. It was clear-cut blackmail to extract 1500 Euro from me. Car was badly damaged. on locking dicky was not getting locked. On unlocking right rear door cud not be opened. Wiper rubber was hard very noisy.

Pros: Easy drop off

Cons: Scaring customers who have their own excess insurance policy (not purchased at the counter), and making me feel like an idiot that I don’t purchase one. Taking higher deposit as a result of that without prior warning. They were also unable to make it clear what’s actually included in the basic waiver. Car was covered in multiple undocumented damages which were left for me to pick up on and then walk all the way back to have them correct it (great when you have tired 4 year old in a tow).

Pros: Easy

Cons: Very good stuff

Pros: None.

Cons: I was told at the counter that NU is a bad company and would be better off to buy extra insurance even thou my credit card has insurance rental policy. I ended up paying twice a much for the rent. I was in a time constrain and no way to argue otherwise. I will never rent a car from NU again.

Pros: Insufficient insurance, misleading information about the deposit

Cons: Unable to contact anyone while having issues at the rental desk, incorrect information regarding the deposit

Pros: Your insurance policy is a cone. I paid for the full coverage amount, and find out on pickup date that the coverage is not recognized by renatal company.

Pros: Very efficient collection and quick drop off

Pros: Reasonable price considering the car type

Cons: Although I had free additional driver but they charged me in Prague and I'm still waiting for my claim

Pros: Very good service and good staff

Pros: No surprise.

Cons: 3 people visible in the agence only 1 for checking and 3 custumers waiting for renting so we wait quite long time.

Pros: Actually nothing. Car was ok, but dirty. Car drives nicely and smooth.

Cons: Car did not have mandatory equipment as is pharmacy set, vests, warning triangle. I am glad I didn’t need it and police didn’t stop me. Car had broken bumper and it was dirty from inside. Guy at front desk was absolutely unprofessional and he had some stupid questions. After two days I found out that mandatory equipment is missing, so I called rental desk, nobody answered, phone was off. So I called emergency number provided, they told me to buy it by my own. CHECK MANDATORY EQUIPMENT!

Pros: Really quick and professional service at the desk. Almost new car with 11000km. Good instructions how in and out from the parking lot. Fast return of the deposit.

Cons: Wrong charge and impossible to reach them. They ignore any email communication.

Pros: The staff is doing job what they have to do

Cons: Just don’t like the extra charges, as we can’t for that like we had a flight delayed over 2 hours, and they were waiting for as and tried to charge as 150€ extra for collection after business hours

Pros: Typical rental company.

Cons: Very high 'out of hours' charge 130 euros. Very high deposit 1400 euros. Would rent from that company If I was aware of that.

Pros: Upgraded car.

Cons: Bit long to wait at pick up.

Pros: Car was damaged and interior was dirty ... Without taking pictures on pick up I'd be paying for the condition of the vehicle after I dropped it and left Prague...

Pros: Very new car

Cons: Returning the car was a little slower than previously (3years ago) when you gave the car back in the carpark.

Pros: Fast

Cons: I was happy with everything

Pros: Nice clean car

Cons: No check for damage

Pros: Excellent repesentatives at rental desk

Cons: I returned the car 1 week earlier than expected. The representative informed me that I would get that portion refunded. I have not received a refund for that time period as of yet.

Pros: Friendly and helpful at the counter.

Cons: Very difficult to call to have questions answered. I rang half a dozen times and sent a message and an email. No response. This was poor.

Cons: the rental company asked me to pay for services that i did not book

Pros: car quality, perfect value of money, friendly & patient staff

Cons: it wasn't easy to find office. it shares same office with other 2 car renters. Logo of NU was almost invisible behind long queue. Long waiting to pick up

Pros: Friendliness and ease.

Pros: It was a positive experience. Convenient in all ways.

Cons: Can't think of anything, overall positive experience.

Pros: I felt the car was good value overall until I was put under extreme pressure to take the additional insurance which I did not require as in fact I was fully covered - had it not been for this I would have given you a very good rating on everything

Cons: I was ripped off with unnecessary insurance charges by use of extreme scare tactics and being told that if there was any accident I would not even have a basic breakdown or recovery. Not being able to speak Czech and travelling to a mountainous region this left me feeling extreme pressure to take insurance I did not need especially as I had already an all excess insurance policy.

Pros: People were nice and friendly, helpful, reassuring.

Cons: The car had a dent in the front wing, and the hidden cost of the insurance.

Pros: The cars and operations efficiency is good

Cons: the staff ( not NU but RentPlus the cooperation supplier) is aggressive in their customer handling

Pros: Pas 4 working days , still not receive deposit

Pros: Simple and quick

Cons: Double check the cars as there are little variances on the faults and dents

Pros: PROFESSIONALISM

Cons: LONG TIME WAITING FOR RENT

Pros: Nice staff, clean and new car. Good price.

Cons: The car rental company returned my money (blocked on my credit card) in 14 days. I waited in line for an hour to pick up the car.

Pros: Effective

Cons: I have got a car with not a full gas tank

Pros: Easy communication

Cons: Difficult to find ....rental office nucars

Pros: Quickq

Cons: Nothing

Pros: Car clean

Cons: Insurance

Pros: Friendly and helpful. Very happy with the car and upgrade.

Pros: Nothing

Cons: My reservation was canceled, without reasonable explanation

Pros: Rental was cancelled without previous notice

Pros: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Cons: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Cons: We left without car and did not get any solution or help

Pros: Nothing. I did not get the booked car

Pros: everything except wait

Cons: long wait time

Pros: Except one of your employers, everything else was great! Thank you!

Cons: Hello! When I arrive to Prague in 26.august, about 3 pm, man, who worked that day, refused me car rental for 28.august, after more than1 hour waiting... He said, there is no more cars for saturday! Then I book a car on website to 28.august and car was available.

Pros: It was perfect

Cons: 1. Although I made a reservation there were no cars available 2. Got a car only after arguing with the agent 3. Car with no fuel at all, the warning lamp was on

Pros: terrible no customer service had change of flight due to covid and though i called NU they wanted me to wait 4 hours with family for car after flight

Cons: what was agreed on compare to final cost

Pros: nothing

Cons: i could not get a car since they did not have any available

Cons: they don't release the money fast.. car I returned and inspected ok and they said i will have money soon but it is already week my deposit is not retruned

Cons: Very slow service

Pros: The agent was professional.

Pros: Very quick, reliable and easy handling.

Cons: No declaration of exact car type.

Pros: everything good small business run by young but efficient guys cars I have gotten are new

Cons: nothing

Pros: The suv Kodia was great to drive

Cons: Awful customer service and Stay away everyone...The representative agent name John who served us on 24/8/20 at 11:50 am , he so rude , not polite and swearing to me Fuck off.. it’s unacceptable.. won’t recommend anyone to NuCarententals.. lack of staffs on the desk...only one staff and waiting for ages to be served.. bad services and next time I’ll prefer to go back to Budget car rental like last year..

Pros: All ok as usual.

Cons: Fast and easy process.

Pros: Very helpful and knowledgeable staff.

Pros: Upgrade.

Cons: Time for car pick up

Pros: Good price

Cons: They failed to inform the Rent Plus company who issued the car about my rental.

Cons: I had to wait 1 hour to pick up car which affected my schedule.

Cons: I had to wait for about 1,5 hour to get my car ready - got Skoda Rapid, which is not the car I would include in the category I paid for. I would expect Wolkswagen Jetta, Skoda Octavia or similar. I also received the car with not full fuel tank - got proof of it and I obviously returned it with full one. The worst experience ever. And I’m renting cars very often ...

Pros: There have been more marks and scratches than noted upon pick up. Took more pictures and representative confirmed them.

Pros: Everything was perfect, loved the car

Cons: Nothing

Pros: Low cost, decent vehicle model

Cons: Waited over an hour in a long queue with only 2 staff serving and not even an apology for the delay when finally getting to the desk.

Pros: everything

Cons: nothing

Pros: N-a

Cons: Took over 2 hours to collect the car due to slow workers. car was a midrange family car but was scratched on most of the panels I took a full video of the car at the start to make sure no charges would come my way as the car was in a bad way. Other companies in the same location offered the same price but the customers had to wait at most 20 mins to be seen and get the car not the 2 hours I had to wait.

Pros: PRICE

Cons: THE LENGTH OFF QUEUE NOT ENOUGH STAFF 3 HR SPEND IN LINE WOULD PAY THE LITTLE EXTRA FOR SHORTER QUEUE

Pros: easy check in and the guy was polite and spoke great English.

Cons: All good but perhaps run a loyalty scheme as i travel to Czech lots as we have a place there and family, I would use you again and again

Pros: Ease of transaction

Cons: Price of child seat hire, the two seats cost more than the car rental.

Pros: Agent was helpful picking up car but not so when we dropped the car off.

Cons: They need to have updated green insurance card in the car if they are going to charge 40 euros to the customers

Pros: easy to find, relatively efficient

Cons: Time spent picking car up was unfortunate; long queue before us and building evacuated; could have had more staff if knowing many pick us around the same time

Pros: Road tax included. Ease of picking vehicle up and returning it.

Cons: Always a basic skoda, even though I booked a golf.

Pros: Very clean and tidy car with no problems

Cons: Time spent in que to see representatives to finish paperwork and get keys for car. Must have been queuing for 40mins

Pros: Guys on the desk were incredibly helpful and arranged for us to pick the car up 1.5 hrs early.

Cons: Nothing.

Pros: The service was excellent and efficient.

Cons: N/A

Pros: All great! Free upgrade.

Cons: When you pick the car up it should be straight forward.The things you booked with the car like navagtion system and insurance where included in the price online.When you go to pick the car up you end up doing this all over again with a different price.Book online with what you need like nav-system told the final cost pay for it then pick the car up and be on your way There you go all thru that again and different cost,why should someone book online.Wasting your time

Cons: The car was very dirty inside and looks like previous user smoked one tone of cigarettes inside the car, totally disgusting.

Pros: Good website

Cons: In Prague I have rented from RentPlus many times. Their website is awful, so I looked for alternatives. I found alternatives and rented a car from Nu Car Rentals. I could not see the rental desk because with one man standing at the RentPlus desk the Nu Car sign was obscured and I had to make a 'phone call. grrr!. If the confirmation had said go to the RentPlus desk, there would have been no problem. The car was great.

Pros: Efficient service

Cons: It was through two agents, would rent directly in future

Pros: Fairly quick pick up / drop off

Cons: The office worker were right on the "ball" when they heard my concerns about the website glitch