Prague Airport (PRG), Prague, Czech Republic
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Driver's country of residence is United States of America (USA) and age is 30-65
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NUCarrentals at Prague Airport

Aviaticka 1082/10, 161 00 Praha 6-Ruzyne
00420 603 332 233
Pick-up instructions
NU Car Rentals service is provided in co-operation with RentPlus Car Rental. Upon arrival please proceed to counter located in the Arrival Terminal of the airport.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Netherlands
VW Up
June 14, 2022

Pros: Nice clean car

Cons: No check for damage

United Kingdom
Skoda Fabia
June 9, 2022

Pros: Excellent repesentatives at rental desk

Canada
Skoda Fabia Combi
April 29, 2022

Cons: I returned the car 1 week earlier than expected. The representative informed me that I would get that portion refunded. I have not received a refund for that time period as of yet.

United Kingdom
VW Polo
April 23, 2022

Pros: Friendly and helpful at the counter.

Cons: Very difficult to call to have questions answered. I rang half a dozen times and sent a message and an email. No response. This was poor.

Czech Republic
VW Polo
April 6, 2022

Cons: the rental company asked me to pay for services that i did not book

Czech Republic
VW Polo
March 31, 2022

Pros: car quality, perfect value of money, friendly & patient staff

Cons: it wasn't easy to find office. it shares same office with other 2 car renters. Logo of NU was almost invisible behind long queue. Long waiting to pick up

United Kingdom
VW Polo
March 17, 2022

Pros: Friendliness and ease.

United Kingdom
VW Golf
March 7, 2022

Pros: It was a positive experience. Convenient in all ways.

Cons: Can't think of anything, overall positive experience.

United Kingdom
VW Golf
February 22, 2022

Pros: I felt the car was good value overall until I was put under extreme pressure to take the additional insurance which I did not require as in fact I was fully covered - had it not been for this I would have given you a very good rating on everything

Cons: I was ripped off with unnecessary insurance charges by use of extreme scare tactics and being told that if there was any accident I would not even have a basic breakdown or recovery. Not being able to speak Czech and travelling to a mountainous region this left me feeling extreme pressure to take insurance I did not need especially as I had already an all excess insurance policy.

United Kingdom
Skoda Fabia Combi
January 7, 2022

Pros: People were nice and friendly, helpful, reassuring.

Cons: The car had a dent in the front wing, and the hidden cost of the insurance.

Czech Republic
Kia Sportage
December 23, 2021

Pros: The cars and operations efficiency is good

Cons: the staff ( not NU but RentPlus the cooperation supplier) is aggressive in their customer handling

Latvia
VW Up
December 2, 2021

Pros: Pas 4 working days , still not receive deposit

United Kingdom
VW Up
November 19, 2021

Pros: Simple and quick

Cons: Double check the cars as there are little variances on the faults and dents

Greece
VW Golf
November 14, 2021

Pros: PROFESSIONALISM

Cons: LONG TIME WAITING FOR RENT

Czech Republic
Dacia Logan
November 12, 2021

Pros: Nice staff, clean and new car. Good price.

Cons: The car rental company returned my money (blocked on my credit card) in 14 days. I waited in line for an hour to pick up the car.

United States of America (USA)
VW Golf
October 18, 2021

Pros: Effective

Cons: I have got a car with not a full gas tank

Canada
Dacia Logan
October 9, 2021

Pros: Easy communication

Cons: Difficult to find ....rental office nucars

Israel
Kia Sportage
October 6, 2021

Pros: Quickq

Cons: Nothing

Canada
VW Jetta
October 1, 2021

Pros: Car clean

Cons: Insurance

Ireland
VW Golf
September 30, 2021

Pros: Friendly and helpful. Very happy with the car and upgrade.

Israel
VW Polo
September 26, 2021

Pros: Nothing

Cons: My reservation was canceled, without reasonable explanation

Israel
VW Jetta
September 25, 2021

Pros: Rental was cancelled without previous notice

Czech Republic
Skoda Fabia Combi
September 22, 2021

Pros: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Cons: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Israel
VW Golf
September 16, 2021

Cons: We left without car and did not get any solution or help

United States of America (USA)
VW Up
September 15, 2021

Pros: Nothing. I did not get the booked car

Canada
Skoda Fabia Combi
September 13, 2021

Pros: everything except wait

Cons: long wait time

Latvia
VW Up
September 12, 2021

Pros: Except one of your employers, everything else was great! Thank you!

Cons: Hello! When I arrive to Prague in 26.august, about 3 pm, man, who worked that day, refused me car rental for 28.august, after more than1 hour waiting... He said, there is no more cars for saturday! Then I book a car on website to 28.august and car was available.

Israel
Dacia Logan
September 4, 2021

Pros: It was perfect

Israel
Dacia Logan
August 28, 2021

Cons: 1. Although I made a reservation there were no cars available 2. Got a car only after arguing with the agent 3. Car with no fuel at all, the warning lamp was on

Israel
VW Multivan
August 10, 2021

Pros: terrible no customer service had change of flight due to covid and though i called NU they wanted me to wait 4 hours with family for car after flight

Israel
Skoda Fabia Combi
August 4, 2021

Cons: what was agreed on compare to final cost

Cyprus
Kia Sportage
July 22, 2021

Pros: nothing

Cons: i could not get a car since they did not have any available

Czech Republic
VW Golf
July 14, 2021

Cons: they don't release the money fast.. car I returned and inspected ok and they said i will have money soon but it is already week my deposit is not retruned

Netherlands
Kia Sportage
July 2, 2021

Cons: Very slow service

Czech Republic
BMW 3 Series
June 16, 2021

Pros: The agent was professional.

Germany
VW Golf STW
January 7, 2021

Pros: Very quick, reliable and easy handling.

Cons: No declaration of exact car type.

United States of America (USA)
Skoda Fabia Combi
October 22, 2020

Pros: everything good small business run by young but efficient guys cars I have gotten are new

Cons: nothing

United Kingdom
Kia Sportage
September 8, 2020

Pros: The suv Kodia was great to drive

Cons: Awful customer service and Stay away everyone...The representative agent name John who served us on 24/8/20 at 11:50 am , he so rude , not polite and swearing to me Fuck off.. it’s unacceptable.. won’t recommend anyone to NuCarententals.. lack of staffs on the desk...only one staff and waiting for ages to be served.. bad services and next time I’ll prefer to go back to Budget car rental like last year..

Czech Republic
VW Up
August 26, 2020

Pros: All ok as usual.

Cons: Fast and easy process.

United Kingdom
VW Up
August 25, 2020

Pros: Very helpful and knowledgeable staff.

Portugal
Dacia Logan
August 16, 2020

Pros: Upgrade.

Cons: Time for car pick up

Czech Republic
VW Up
August 16, 2020

Pros: Good price

Cons: They failed to inform the Rent Plus company who issued the car about my rental.

Bosnia and Herzegovina
VW Up
July 18, 2020

Cons: I had to wait 1 hour to pick up car which affected my schedule.

United Kingdom
VW Jetta
July 15, 2020

Cons: I had to wait for about 1,5 hour to get my car ready - got Skoda Rapid, which is not the car I would include in the category I paid for. I would expect Wolkswagen Jetta, Skoda Octavia or similar. I also received the car with not full fuel tank - got proof of it and I obviously returned it with full one. The worst experience ever. And I’m renting cars very often ...

United Kingdom
Kia Sportage
February 26, 2020

Pros: There have been more marks and scratches than noted upon pick up. Took more pictures and representative confirmed them.

Ireland
Dacia Logan
January 9, 2020

Pros: Everything was perfect, loved the car

Cons: Nothing

United Kingdom
Dacia Logan
August 25, 2019

Pros: Low cost, decent vehicle model

Cons: Waited over an hour in a long queue with only 2 staff serving and not even an apology for the delay when finally getting to the desk.

United States of America (USA)
Skoda Fabia Combi
August 15, 2019

Pros: everything

Cons: nothing

United Kingdom
VW GOLF
August 13, 2019

Pros: N-a

Cons: Took over 2 hours to collect the car due to slow workers. car was a midrange family car but was scratched on most of the panels I took a full video of the car at the start to make sure no charges would come my way as the car was in a bad way. Other companies in the same location offered the same price but the customers had to wait at most 20 mins to be seen and get the car not the 2 hours I had to wait.

United Kingdom
Dacia Logan
August 11, 2019

Pros: PRICE

Cons: THE LENGTH OFF QUEUE NOT ENOUGH STAFF 3 HR SPEND IN LINE WOULD PAY THE LITTLE EXTRA FOR SHORTER QUEUE

United Kingdom
VW GOLF
July 25, 2019

Pros: easy check in and the guy was polite and spoke great English.

Cons: All good but perhaps run a loyalty scheme as i travel to Czech lots as we have a place there and family, I would use you again and again

United Kingdom
Skoda Fabia Combi
July 14, 2019

Pros: Ease of transaction

Cons: Price of child seat hire, the two seats cost more than the car rental.

United States of America (USA)
Dacia Logan
July 12, 2019

Pros: Agent was helpful picking up car but not so when we dropped the car off.

Cons: They need to have updated green insurance card in the car if they are going to charge 40 euros to the customers

United Kingdom
VW Golf
July 11, 2019

Pros: easy to find, relatively efficient

Cons: Time spent picking car up was unfortunate; long queue before us and building evacuated; could have had more staff if knowing many pick us around the same time

United Kingdom
VW Golf
July 8, 2019

Pros: Road tax included. Ease of picking vehicle up and returning it.

Cons: Always a basic skoda, even though I booked a golf.

United Kingdom
VW Up
July 1, 2019

Pros: Very clean and tidy car with no problems

Cons: Time spent in que to see representatives to finish paperwork and get keys for car. Must have been queuing for 40mins

United Kingdom
Skoda Fabia Combi
June 5, 2019

Pros: Guys on the desk were incredibly helpful and arranged for us to pick the car up 1.5 hrs early.

Cons: Nothing.

United Kingdom
VW Polo
May 4, 2019

Pros: The service was excellent and efficient.

Cons: N/A

Ireland
Opel Corsa
May 3, 2019

Pros: All great! Free upgrade.

Canada
VW GOLF
December 21, 2018

Cons: When you pick the car up it should be straight forward.The things you booked with the car like navagtion system and insurance where included in the price online.When you go to pick the car up you end up doing this all over again with a different price.Book online with what you need like nav-system told the final cost pay for it then pick the car up and be on your way There you go all thru that again and different cost,why should someone book online.Wasting your time

United Kingdom
VW Up
November 27, 2018

Cons: The car was very dirty inside and looks like previous user smoked one tone of cigarettes inside the car, totally disgusting.

United Kingdom
VW Polo
November 16, 2018

Pros: Good website

Cons: In Prague I have rented from RentPlus many times. Their website is awful, so I looked for alternatives. I found alternatives and rented a car from Nu Car Rentals. I could not see the rental desk because with one man standing at the RentPlus desk the Nu Car sign was obscured and I had to make a 'phone call. grrr!. If the confirmation had said go to the RentPlus desk, there would have been no problem. The car was great.

Ireland
VW Golf STW
November 2, 2018

Pros: Efficient service

Cons: It was through two agents, would rent directly in future

Canada
Opel Corsa
June 22, 2018

Pros: Fairly quick pick up / drop off

Cons: The office worker were right on the "ball" when they heard my concerns about the website glitch

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Additional driver, Collision Damage Waiver (deductible: € 1000.00 - € 3000.00), Roadside Assistance (in the country of pick up), Tire & Glass Coverage, Third Party Liability, VAT (value added tax).
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

Maximum rental age is 70 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: Diners, Eurocard, MasterCard credit card, VISA credit card, American Express credit card.

Cash is accepted as a form of payment.
When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.

When picking up the vehicle, all drivers must be present and must provide valid documentation.

Additional drivers are allowed free of charge.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
In no case will a refund be given for unused fuel.
Details are available from the car rental company's reservation office.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  08:00 - 22:00
Sun:  08:00 - 22:00

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