NUCarrentals at Prague Airport

Pros: Easy drop off

Cons: Scaring customers who have their own excess insurance policy (not purchased at the counter), and making me feel like an idiot that I don’t purchase one. Taking higher deposit as a result of that without prior warning. They were also unable to make it clear what’s actually included in the basic waiver. Car was covered in multiple undocumented damages which were left for me to pick up on and then walk all the way back to have them correct it (great when you have tired 4 year old in a tow).

Pros: Easy

Cons: Very good stuff

Pros: None.

Cons: I was told at the counter that NU is a bad company and would be better off to buy extra insurance even thou my credit card has insurance rental policy. I ended up paying twice a much for the rent. I was in a time constrain and no way to argue otherwise. I will never rent a car from NU again.

Pros: Insufficient insurance, misleading information about the deposit

Cons: Unable to contact anyone while having issues at the rental desk, incorrect information regarding the deposit

Pros: Your insurance policy is a cone. I paid for the full coverage amount, and find out on pickup date that the coverage is not recognized by renatal company.

Pros: Very efficient collection and quick drop off

Pros: Reasonable price considering the car type

Cons: Although I had free additional driver but they charged me in Prague and I'm still waiting for my claim

Pros: Very good service and good staff

Pros: No surprise.

Cons: 3 people visible in the agence only 1 for checking and 3 custumers waiting for renting so we wait quite long time.

Pros: Actually nothing. Car was ok, but dirty. Car drives nicely and smooth.

Cons: Car did not have mandatory equipment as is pharmacy set, vests, warning triangle. I am glad I didn’t need it and police didn’t stop me. Car had broken bumper and it was dirty from inside. Guy at front desk was absolutely unprofessional and he had some stupid questions. After two days I found out that mandatory equipment is missing, so I called rental desk, nobody answered, phone was off. So I called emergency number provided, they told me to buy it by my own. CHECK MANDATORY EQUIPMENT!

Pros: Really quick and professional service at the desk. Almost new car with 11000km. Good instructions how in and out from the parking lot. Fast return of the deposit.

Cons: Wrong charge and impossible to reach them. They ignore any email communication.

Pros: The staff is doing job what they have to do

Cons: Just don’t like the extra charges, as we can’t for that like we had a flight delayed over 2 hours, and they were waiting for as and tried to charge as 150€ extra for collection after business hours

Pros: Typical rental company.

Cons: Very high 'out of hours' charge 130 euros. Very high deposit 1400 euros. Would rent from that company If I was aware of that.

Pros: Upgraded car.

Cons: Bit long to wait at pick up.

Pros: Car was damaged and interior was dirty ... Without taking pictures on pick up I'd be paying for the condition of the vehicle after I dropped it and left Prague...

Pros: Very new car

Cons: Returning the car was a little slower than previously (3years ago) when you gave the car back in the carpark.

Pros: Fast

Cons: I was happy with everything

Pros: Nice clean car

Cons: No check for damage

Pros: Excellent repesentatives at rental desk

Cons: I returned the car 1 week earlier than expected. The representative informed me that I would get that portion refunded. I have not received a refund for that time period as of yet.

Pros: Friendly and helpful at the counter.

Cons: Very difficult to call to have questions answered. I rang half a dozen times and sent a message and an email. No response. This was poor.

Cons: the rental company asked me to pay for services that i did not book

Pros: car quality, perfect value of money, friendly & patient staff

Cons: it wasn't easy to find office. it shares same office with other 2 car renters. Logo of NU was almost invisible behind long queue. Long waiting to pick up

Pros: Friendliness and ease.

Pros: It was a positive experience. Convenient in all ways.

Cons: Can't think of anything, overall positive experience.

Pros: I felt the car was good value overall until I was put under extreme pressure to take the additional insurance which I did not require as in fact I was fully covered - had it not been for this I would have given you a very good rating on everything

Cons: I was ripped off with unnecessary insurance charges by use of extreme scare tactics and being told that if there was any accident I would not even have a basic breakdown or recovery. Not being able to speak Czech and travelling to a mountainous region this left me feeling extreme pressure to take insurance I did not need especially as I had already an all excess insurance policy.

Pros: People were nice and friendly, helpful, reassuring.

Cons: The car had a dent in the front wing, and the hidden cost of the insurance.

Pros: The cars and operations efficiency is good

Cons: the staff ( not NU but RentPlus the cooperation supplier) is aggressive in their customer handling

Pros: Pas 4 working days , still not receive deposit

Pros: Simple and quick

Cons: Double check the cars as there are little variances on the faults and dents

Pros: PROFESSIONALISM

Cons: LONG TIME WAITING FOR RENT

Pros: Nice staff, clean and new car. Good price.

Cons: The car rental company returned my money (blocked on my credit card) in 14 days. I waited in line for an hour to pick up the car.

Pros: Effective

Cons: I have got a car with not a full gas tank

Pros: Easy communication

Cons: Difficult to find ....rental office nucars

Pros: Quickq

Cons: Nothing

Pros: Car clean

Cons: Insurance

Pros: Friendly and helpful. Very happy with the car and upgrade.

Pros: Nothing

Cons: My reservation was canceled, without reasonable explanation

Pros: Rental was cancelled without previous notice

Pros: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Cons: I never received my car they were sold out and I didn't get a refund. Shitty experience!

Cons: We left without car and did not get any solution or help

Pros: Nothing. I did not get the booked car

Pros: everything except wait

Cons: long wait time

Pros: Except one of your employers, everything else was great! Thank you!

Cons: Hello! When I arrive to Prague in 26.august, about 3 pm, man, who worked that day, refused me car rental for 28.august, after more than1 hour waiting... He said, there is no more cars for saturday! Then I book a car on website to 28.august and car was available.

Pros: It was perfect

Cons: 1. Although I made a reservation there were no cars available 2. Got a car only after arguing with the agent 3. Car with no fuel at all, the warning lamp was on

Pros: terrible no customer service had change of flight due to covid and though i called NU they wanted me to wait 4 hours with family for car after flight

Cons: what was agreed on compare to final cost

Pros: nothing

Cons: i could not get a car since they did not have any available

Cons: they don't release the money fast.. car I returned and inspected ok and they said i will have money soon but it is already week my deposit is not retruned

Cons: Very slow service

Pros: The agent was professional.

Pros: Very quick, reliable and easy handling.

Cons: No declaration of exact car type.

Pros: everything good small business run by young but efficient guys cars I have gotten are new

Cons: nothing

Pros: The suv Kodia was great to drive

Cons: Awful customer service and Stay away everyone...The representative agent name John who served us on 24/8/20 at 11:50 am , he so rude , not polite and swearing to me Fuck off.. it’s unacceptable.. won’t recommend anyone to NuCarententals.. lack of staffs on the desk...only one staff and waiting for ages to be served.. bad services and next time I’ll prefer to go back to Budget car rental like last year..

Pros: All ok as usual.

Cons: Fast and easy process.

Pros: Very helpful and knowledgeable staff.

Pros: Upgrade.

Cons: Time for car pick up

Pros: Good price

Cons: They failed to inform the Rent Plus company who issued the car about my rental.

Cons: I had to wait 1 hour to pick up car which affected my schedule.

Cons: I had to wait for about 1,5 hour to get my car ready - got Skoda Rapid, which is not the car I would include in the category I paid for. I would expect Wolkswagen Jetta, Skoda Octavia or similar. I also received the car with not full fuel tank - got proof of it and I obviously returned it with full one. The worst experience ever. And I’m renting cars very often ...

Pros: There have been more marks and scratches than noted upon pick up. Took more pictures and representative confirmed them.

Pros: Everything was perfect, loved the car

Cons: Nothing

Pros: Low cost, decent vehicle model

Cons: Waited over an hour in a long queue with only 2 staff serving and not even an apology for the delay when finally getting to the desk.

Pros: everything

Cons: nothing

Pros: N-a

Cons: Took over 2 hours to collect the car due to slow workers. car was a midrange family car but was scratched on most of the panels I took a full video of the car at the start to make sure no charges would come my way as the car was in a bad way. Other companies in the same location offered the same price but the customers had to wait at most 20 mins to be seen and get the car not the 2 hours I had to wait.

Pros: PRICE

Cons: THE LENGTH OFF QUEUE NOT ENOUGH STAFF 3 HR SPEND IN LINE WOULD PAY THE LITTLE EXTRA FOR SHORTER QUEUE

Pros: easy check in and the guy was polite and spoke great English.

Cons: All good but perhaps run a loyalty scheme as i travel to Czech lots as we have a place there and family, I would use you again and again

Pros: Ease of transaction

Cons: Price of child seat hire, the two seats cost more than the car rental.

Pros: Agent was helpful picking up car but not so when we dropped the car off.

Cons: They need to have updated green insurance card in the car if they are going to charge 40 euros to the customers

Pros: easy to find, relatively efficient

Cons: Time spent picking car up was unfortunate; long queue before us and building evacuated; could have had more staff if knowing many pick us around the same time

Pros: Road tax included. Ease of picking vehicle up and returning it.

Cons: Always a basic skoda, even though I booked a golf.

Pros: Very clean and tidy car with no problems

Cons: Time spent in que to see representatives to finish paperwork and get keys for car. Must have been queuing for 40mins

Pros: Guys on the desk were incredibly helpful and arranged for us to pick the car up 1.5 hrs early.

Cons: Nothing.

Pros: The service was excellent and efficient.

Cons: N/A

Pros: All great! Free upgrade.

Cons: When you pick the car up it should be straight forward.The things you booked with the car like navagtion system and insurance where included in the price online.When you go to pick the car up you end up doing this all over again with a different price.Book online with what you need like nav-system told the final cost pay for it then pick the car up and be on your way There you go all thru that again and different cost,why should someone book online.Wasting your time

Cons: The car was very dirty inside and looks like previous user smoked one tone of cigarettes inside the car, totally disgusting.

Pros: Good website

Cons: In Prague I have rented from RentPlus many times. Their website is awful, so I looked for alternatives. I found alternatives and rented a car from Nu Car Rentals. I could not see the rental desk because with one man standing at the RentPlus desk the Nu Car sign was obscured and I had to make a 'phone call. grrr!. If the confirmation had said go to the RentPlus desk, there would have been no problem. The car was great.

Pros: Efficient service

Cons: It was through two agents, would rent directly in future

Pros: Fairly quick pick up / drop off

Cons: The office worker were right on the "ball" when they heard my concerns about the website glitch