Melbourne Airport (MEL), Melbourne, Australia
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Jucy at Melbourne Airport

1 Silicon Place Tullamarine VIC 3043
0061 1 800 150 850
Pick-up instructions
After you have arrived at Melbourne Airport, cleared customs and collected your luggage, phone us on 1800 150 850 and select Option 1 to request our free shuttle service. Our JUCY shuttle bus will meet you at the ‘HOTELS & OFF AIRPORT BUSES’ collection point. To get there, cross either of the pedestrian crossings outside the main doors of terminals 1 or 3 and follow the signs. Last shuttle is 30 mins prior to closing time Afterhours must be arranged 48 hours prior by contacting our reservations team
Drop-off instructions
After you have returned your vehicle, jump on board the next shuttle bus at the JUCY branch.
Business hours
Mon:08:00-17:55
Tue:08:00-17:55
Wed:08:00-17:55
Thu:08:00-17:55
Fri:08:00-17:55
Sat:08:00-13:55
Sun:10:00-13:55
Holidays (Office closed)
December 25
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Hyundai Accent
March 16, 2024

Pros: Wonderful customer service

Cons: Car was dirty. Windshield(inside) was not clean.

United States of America (USA)
Hyundai Accent
February 17, 2024

Pros: Karen was super efficient with a speedy check in and out.

Cons: Nothing as the service was great.

Hong Kong
Hyundai Accent
January 30, 2024

Pros: Friendly customer service personnel when we picked up the car

Cons: Nothing

United Kingdom
Toyota Corolla Sedan
January 23, 2024

Pros: Cheap

Cons: The car had a slow puncture as the wheel rim was already dented. No damage to the plastic wheel trim, so not obvious. On day 4 it was flat (6psi). The spare didn't fit the vehicle. The recovery guy confirmed that there was not a puncture and that the spare didn't fit that car. All I could do is pump up the tyre every day for the rest of the 14 day hire. Couldn't get through to jucy to complain by phone. The cigarette lighter plug didn't work either.

United Kingdom
Toyota Corolla
December 17, 2023

Pros: The lady that served us at Adelaide was great and did her best to help but her boss was so rude to us and to her, awful experience

Cons: The car was a mess, dinted and bashed everywhere which I’m sure they have charged other customers for and not repaired the damage. It took ages for us to collect the car as they tried to give us a not full tank. Overall the car did the job but the service and condition of the car was appalling

New Zealand
Hyundai Accent
December 14, 2023

Pros: Friendly

Cons: Very long wait for shuttle back to airport after drop-off

United Kingdom
Toyota Corolla Sedan
November 13, 2023

Pros: Quick and efficient pick up and drop off

Cons: Car quite battered and noisy and one wheel seemed to have a slow puncture requiring regular air input

Canada
Toyota Corolla
November 3, 2023

Pros: Excellent pricing and friendly staff

Cons: Service was good but radio was not functioning well so made for longer drives

Australia
Toyota Corolla
September 4, 2023

Cons: No baby seat or additional driver on booking

Hong Kong
Toyota Corolla
August 30, 2023

Pros: Checking and testing of the vehicle before heading on road

Cons: Seems not care of my story and my action to be taken for the penalty ticket that I am going to asking for internal review, and Jucy should take note of the incident

New Zealand
Toyota Corolla
August 23, 2023

Pros: The friendly service.

Cons: Nothing really.

Australia
Toyota Corolla
August 13, 2023

Pros: Agent helpful

Cons: Agent was helpful and knowledgeable

New Zealand
Toyota Corolla
May 29, 2023

Pros: Great staff

Cons: Not much

New Zealand
Toyota Corolla
May 19, 2023

Pros: Service

Cons: Nothing

Singapore
Toyota Corolla
May 13, 2023

Pros: No fuss.

Cons: No GPS

New Zealand
Toyota Corolla
May 4, 2023

Pros: Great friendly guys helping out.

Cons: I was stunned that if I had somehow damaged the roof of a Toyota Corolla with no racks or anything on the roof i'd somehow be up for $5k. That's is madness. I get the reason but write a different contract for cars vs vans etc. Otherwise very happy with Jucy.

Singapore
Toyota Corolla
April 29, 2023

Pros: They were very helpful and friendly. assisted us with the pick up and make the whole process short

Cons: NIL

Australia
Toyota Corolla
April 25, 2023

Pros: they were friendly

Cons: The vehicle was so old, scratched and rusted that it was embarrassing to be seen parking it at the apartments and hotels we stayed at. It was also not suitable for a 8 day hire and broke down. When it broke down, Jucy was not proactive in keeping us informed of what was happening as regards the repair or replacement of the vehicle.

Australia
Toyota Corolla
April 13, 2023

Pros: Nothing

Cons: Flight delayed in air , still arrived b4 advertised closing time however NO one answered 24/7 line for p/u shuttle so NO hire car that night had to spend $200 to get to accommodation and back to airport next day. Discover cars said they could do nothing even though l had taken out & paided for insurances that should cover such instances. Have now been promised to have a Supervisor ring me back 3 days in a row and NOTHING, both admit to mess but blame other company and have NO outcome 4 me.

Australia
Toyota Corolla
April 12, 2023

Pros: Car performed as it should experience was easy and I will use again!!

Cons: All great

Chile
Toyota Corolla
April 2, 2023

Pros: Price

Cons: Car working perfectlly, but really old

Australia
Toyota Corolla
April 2, 2023

Pros: The suspension was rough, noisy, not sure if fan belt or exhaust. We didn't think it would last the distance, it did.

United States of America (USA)
Toyota Corolla
March 31, 2023

Pros: Friendly staff. Everything worked.

Cons: Headlights dangerously poor. I doubt the car is legal to drive. I would not use this car after dark. YOU NEED TO FIX IT!!. Shock absorbers poor.

Australia
Toyota Corolla
March 15, 2023

Pros: good customer service

Cons: make sure that the car photo on your website is the car that the rental company offers.

Australia
Toyota Corolla
February 9, 2023

Pros: All good!!

Cons: Nil

Isle of Man
Toyota Corolla
January 17, 2023

Pros: A good friendly staff, helpfull advice.

Cons: Sat nav provided failed to work , But was given a refund when car was returned.

United Kingdom
Toyota Corolla
November 29, 2022

Pros: Car was a bit battered but the company can't get replacements due to the issues since covid and this was explained. It didn't bother us at all.

Cons: Service was great. Even got a lift into city centre on our return rather than back to airport to catch the shuttle into CBD.

New Zealand
Toyota Corolla
October 27, 2022

Pros: Condition of car

Cons: Poor communication and planning. No one pick us up upon arrival.

Australia
Hyundai Kona
October 16, 2022

Pros: They were friendly, efficient and easy to deal with.

Australia
Toyota Corolla
September 25, 2022

Cons: Shuttle information on the weekend. Fine print just talks about calling the shuttle nothing about taxi's or uber.

Australia
Hyundai Kona
August 4, 2022

Pros: Prompt pick up and drop off, great car

Cons: Nothing

Australia
Toyota Corolla
May 5, 2022

Pros: Every thing went well pickup and drop off at airport . Car went well

Cons: Condition of car had a few dents all over it but was put down on the sheet when we picked ked it up so wasn't a problem.

Australia
Toyota Corolla
April 29, 2022

Pros: relatively easy

Cons: size and condition of the car but there isnt much around so beggars cant be choosers

Australia
Toyota Corolla
April 19, 2022

Pros: Agents were very good and bus driver on arrival was lovely .

Cons: They do not have a courtesy bus on Saturday Saturday when I dropped the car off which made me feel uneasy about getting a taxi to the airport in time. All was fine in the end but I feel this would make it easier for people

United States of America (USA)
Toyota Corolla
April 18, 2022

Pros: Staff excellent

Cons: Car

Australia
Hyundai Kona
April 3, 2022

Pros: Professional service

Australia
Toyota Corolla
March 21, 2022

Pros: courteous service, fast process

Australia
Toyota Corolla
January 9, 2022

Pros: Was a totally different car then what was on the photo 10 year older then the photo

Cons: Won’t refund, damaged car makes noises brakes make noises

Australia
Toyota Corolla
January 5, 2022

Cons: Old car with 285k . Dropping off nightmare

Australia
Toyota Corolla
October 19, 2021

Pros: They dropped me off after returning the car

Cons: The hidden cost of no fault minor damage

Most Popular Car Rental Deals

Melbourne Airport
Intermediate
Nissan Tiida or similar
Nissan Tiida
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Jucy
$62.10 / per day
Melbourne Airport
Compact
Hyundai Accent or similar
Hyundai Accent
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Jucy
$63.83 / per day
The above prices are only approximate and were last updated at 21:22 on 2024-03-27. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1810.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 22.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.


Learner's permits are not accepted; a full driver's license is required.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card, Union Pay.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country/state borders is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Optional extras and services
Available special equipment: GPS Navigation system, Booster seat (4-10 years of age), Roof rack.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 17:55
Tue:  08:00 - 17:55
Wed:  08:00 - 17:55
Thu:  08:00 - 17:55
Fri:  08:00 - 17:55
Sat:  08:00 - 13:55
Sun:  10:00 - 13:55

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Working hours
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Tue:08:00-16:30
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Routes Car Rental
Routes Car Rental
Good 7.3
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Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
yesaway
yesaway
Satisfactory 6.4 / 13 reviews
+61411816810
unit 3/97 Western Ave, Westmeadows VIC 3049
$229 - $358
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-13:00
Sun:09:00-13:00
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