Jucy at Melbourne Airport

Pros: Easy to book with they were so accommodating and compassionate about my situation

Pros: Good value

Cons: Vehicle not comfortable in long drives

Pros: They provided a GPS which was essential for us oldies to find our way around

Pros: Great pickup at Airport to Car terminal

Cons: Ordered an Uba to transport us back to motel

Pros: Wonderful customer service

Cons: Car was dirty. Windshield(inside) was not clean.

Pros: Karen was super efficient with a speedy check in and out.

Cons: Nothing as the service was great.

Pros: Friendly customer service personnel when we picked up the car

Cons: Nothing

Pros: Cheap

Cons: The car had a slow puncture as the wheel rim was already dented. No damage to the plastic wheel trim, so not obvious. On day 4 it was flat (6psi). The spare didn't fit the vehicle. The recovery guy confirmed that there was not a puncture and that the spare didn't fit that car. All I could do is pump up the tyre every day for the rest of the 14 day hire. Couldn't get through to jucy to complain by phone. The cigarette lighter plug didn't work either.

Pros: The lady that served us at Adelaide was great and did her best to help but her boss was so rude to us and to her, awful experience

Cons: The car was a mess, dinted and bashed everywhere which I’m sure they have charged other customers for and not repaired the damage. It took ages for us to collect the car as they tried to give us a not full tank. Overall the car did the job but the service and condition of the car was appalling

Pros: Friendly

Cons: Very long wait for shuttle back to airport after drop-off

Pros: Quick and efficient pick up and drop off

Cons: Car quite battered and noisy and one wheel seemed to have a slow puncture requiring regular air input

Pros: Excellent pricing and friendly staff

Cons: Service was good but radio was not functioning well so made for longer drives

Cons: No baby seat or additional driver on booking

Pros: Checking and testing of the vehicle before heading on road

Cons: Seems not care of my story and my action to be taken for the penalty ticket that I am going to asking for internal review, and Jucy should take note of the incident

Pros: The friendly service.

Cons: Nothing really.

Pros: Agent helpful

Cons: Agent was helpful and knowledgeable

Pros: Great staff

Cons: Not much

Pros: Service

Cons: Nothing

Pros: No fuss.

Cons: No GPS

Pros: Great friendly guys helping out.

Cons: I was stunned that if I had somehow damaged the roof of a Toyota Corolla with no racks or anything on the roof i'd somehow be up for $5k. That's is madness. I get the reason but write a different contract for cars vs vans etc. Otherwise very happy with Jucy.

Pros: They were very helpful and friendly. assisted us with the pick up and make the whole process short

Cons: NIL

Pros: they were friendly

Cons: The vehicle was so old, scratched and rusted that it was embarrassing to be seen parking it at the apartments and hotels we stayed at. It was also not suitable for a 8 day hire and broke down. When it broke down, Jucy was not proactive in keeping us informed of what was happening as regards the repair or replacement of the vehicle.

Pros: Nothing

Cons: Flight delayed in air , still arrived b4 advertised closing time however NO one answered 24/7 line for p/u shuttle so NO hire car that night had to spend $200 to get to accommodation and back to airport next day. Discover cars said they could do nothing even though l had taken out & paided for insurances that should cover such instances. Have now been promised to have a Supervisor ring me back 3 days in a row and NOTHING, both admit to mess but blame other company and have NO outcome 4 me.

Pros: Car performed as it should experience was easy and I will use again!!

Cons: All great

Pros: Price

Cons: Car working perfectlly, but really old

Pros: The suspension was rough, noisy, not sure if fan belt or exhaust. We didn't think it would last the distance, it did.

Pros: Friendly staff. Everything worked.

Cons: Headlights dangerously poor. I doubt the car is legal to drive. I would not use this car after dark. YOU NEED TO FIX IT!!. Shock absorbers poor.

Pros: good customer service

Cons: make sure that the car photo on your website is the car that the rental company offers.

Pros: All good!!

Cons: Nil

Pros: A good friendly staff, helpfull advice.

Cons: Sat nav provided failed to work , But was given a refund when car was returned.

Pros: Car was a bit battered but the company can't get replacements due to the issues since covid and this was explained. It didn't bother us at all.

Cons: Service was great. Even got a lift into city centre on our return rather than back to airport to catch the shuttle into CBD.

Pros: Condition of car

Cons: Poor communication and planning. No one pick us up upon arrival.

Pros: They were friendly, efficient and easy to deal with.

Cons: Shuttle information on the weekend. Fine print just talks about calling the shuttle nothing about taxi's or uber.

Pros: Prompt pick up and drop off, great car

Cons: Nothing

Pros: Every thing went well pickup and drop off at airport . Car went well

Cons: Condition of car had a few dents all over it but was put down on the sheet when we picked ked it up so wasn't a problem.

Pros: relatively easy

Cons: size and condition of the car but there isnt much around so beggars cant be choosers

Pros: Agents were very good and bus driver on arrival was lovely .

Cons: They do not have a courtesy bus on Saturday Saturday when I dropped the car off which made me feel uneasy about getting a taxi to the airport in time. All was fine in the end but I feel this would make it easier for people

Pros: Staff excellent

Cons: Car

Pros: Professional service

Pros: courteous service, fast process

Pros: Was a totally different car then what was on the photo 10 year older then the photo

Cons: Won’t refund, damaged car makes noises brakes make noises

Cons: Old car with 285k . Dropping off nightmare

Pros: They dropped me off after returning the car

Cons: The hidden cost of no fault minor damage