Edinburgh Airport (EDI), Edinburgh, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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GreenMotion at Edinburgh Airport

Secure Airparks, 100 Ingliston Road, Edinburgh EH28 8AU
0044 1 312 850 600
GreenMotion is one of the car rental companies serving Edinburgh Airport. The company has a large fleet of vehicles that includes cars of different types and cars with both manual and automatic transmission. Edinburgh Airport is the busiest airport in Scotland, primarily serving Edinburgh, Scotland’s capital.
Pick-up instructions
Green Motion Edinburgh Airport is located within the Secure Airparks Car Park and offers a complimentary shuttle service via their bus service. After collecting your luggage exit the airport and make your way towards bus stop H located outside the departures terminal. This is the bus stop where you will be collected by Secure Airparks bus. Advise the driver you are a Green Motion Customer. Once you arrive at Secure Airparks Car Park, please exit at Bus Stop 2 - you will see Green Motion Vehicle Rental located next to this stop. The shuttle bus runs approximately every 10 minutes (24 hours a day) with a journey time 3 minutes, even if your flight is late at night.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Italy
Kia Sportage
September 17, 2022

Pros: Nothing. Not efficiente at all.

Cons: They did not provide us the car because out flight was late and we advised them!!! They did not refound our deposit!! we lost the money. WE DO NOT RECCOMEND DISCIVER CARS OR GREEN MOTION!!!!

United States of America (USA)
Kia Rio
September 15, 2022

Pros: They had a lot of extra charges in the end. I had a small claim with damage to the car and they are making it very difficult to file the claim.

United States of America (USA)
Citroen Berlingo
September 6, 2022

Pros: very clear information and efficient, rep was very pleasant

Cons: nothing

Estonia
Mercedes Benz Vito
August 26, 2022

Pros: Efficency and good car.

United Kingdom
Peugeot 5008 5+2
July 31, 2022

Pros: + Car was relatively new. + Value for money. + I was expecting manual but got automatic

Cons: - Contract mentioned that I can buy 'unlimited mileage' option for £8 per day, but was denied.

United Kingdom
Citroen Berlingo
June 9, 2022

Pros: Disgusting.

Cons: Everything. 😡

Spain
Citroen Berlingo
May 9, 2022

Pros: Very pleasant lady.

Cons: Lack of staff left us waiting while we waited for the van to be cleaned.

Iceland
Citroen C3 Aircross
February 18, 2022

Pros: over all very good

Cons: no dry area to wait with bags for bus or trolley to take lots of bags from hire car to bus.

Canada
Citroen Berlingo
December 29, 2021

Cons: Because the description of our booking was nothing of what we were given when we arrived, the switch to a compact car should have matched the price of our booking.

Norway
Citroen C3
September 22, 2021

Pros: Cars were good and close to the airport

Cons: As I didn't have a credit card I had to pay 200 extra to take out the premium cover was not happy

United Kingdom
Renault Captur
August 25, 2021

Pros: cheap price

Cons: made to wait to pick up the car. no toilets provided at site

United Kingdom
Citroen C3 Aircross
August 25, 2021

Pros: Nothing

Cons: Everything

United Kingdom
Skoda Octavia
August 20, 2021

Pros: Friendly and reassuring

Cons: Were not told we would need national insurance number to hire car for driving offence check

United Kingdom
Volvo V40
August 16, 2021

Pros: 1- The car is booked via Discover Cars and Green Motion Pre arrival communication is lengthy and absurd with passport checks. 2- Discover cars fine prints are well hidden. Car was booked by debit card and charged by Discover cars. When you go to pickup the car, Green Motion required credit card and with no recourse to cancelling without losing what was already charged by discover cars on booking. Very very poor experience,

Cons: 1- The car is booked via Discover Cars and Green Motion Pre arrival communication is lengthy and absurd with passport checks. 2- Discover cars fine prints are well hidden. Car was booked by debit card and charged by Discover cars. When you go to pickup the car, Green Motion required credit card and with no recourse to cancelling without losing what was already charged by discover cars on booking. Very very poor experience,

United States of America (USA)
Fiat 500
September 3, 2020

Pros: They made everything easy.

United Kingdom
Vauxhall Zafira 5+2
September 2, 2020

Pros: The service was terrible, completed the online registration to find that they had lost my info - this included copies of my passport, driving licence and utility bill a great start for GDPR! ended up having to bring all info with me to the pick up. Staff at the desk were to busy talking to colleagues to actually sort out my hire. I got so fed up with the lack of interest in the communication I had to walked away without the rental.

United Kingdom
Mercedes Benz Vito
August 17, 2020

Pros: Easy to find rental desk and easy to book in

Cons: Hi level of deposit payable with a return of monies within 20 days The passengers side of the vehicle had sustained quite a bit of damage for the money that I was paying, I expected a car in better condition

United Kingdom
VW Polo
August 9, 2020

Pros: Nothing

Cons: Staff was not very helpful. We could not move the car as the front breaks seized. Asked for help, but the person at the desk did not know what to do. Took nearly 2 hours to collect the car. Also no flexibility as we weren’t allowed to use my wife’s credit card or my debit card, eventually they charged us 200 pounds extra on top of quotation. Very disappointing unpleasant experience

Ireland
Kia Stonic
July 28, 2020

Cons: Had to take the premium booking as they wouldn't except my credit card option for the hold. If I had of been notified in advance of this requirement and what payment options are accepted I would have made sure the funds were available. Car ended up costing 4 times the price. I also left something in the car and told it's not possible to post it to me - after spending so much money putting my belonging in an envelope and posting it back to me was not a lot to ask

United Kingdom
Kia Stonic
July 8, 2020

Pros: quick

Cons: nothing

United Kingdom
VW Golf
December 10, 2019

Pros: Nothing, they were like robots, no talk no nothing

United Kingdom
Fiat 500
November 3, 2019

Cons: Unclear explanation and if you don’t have a credit card then you have to wait up to 28 days to get deposit back! Not good at all...

United Kingdom
BMW X3
August 30, 2019

Pros: Nothing

Cons: We had to wait 1.5 hrs in the Queue as the Check in was so slow after that, I did not bring in the passport as I was travelling from London & I was Blatantly refused even if I had an email copy. I had a UK Full drivers licence & a credit card statement. Absolutely Shocking, a lot of people had some issues or the other.

Slovenia
VW Golf
August 15, 2019

Cons: They are not flexible at all. Their payment methods are bad. Their insurace policy is unclear. A custumer feels scamed, because everithing is hidden in the fine print. The front desk is at no help at all and constantly tries to sell you products you do not need. Although, the car alone was ok, pretty new and in the good condition. It was poorly cleaned- between the front seats there was peaces of left over food and garbage. We definitely would not rent or recommand Green motion to anyone.

France
VW Polo
August 10, 2019

Cons: Forced sale (insurance), terms of the order non respected (category of the car)

United States of America (USA)
Volvo V40
August 5, 2019

Pros: There was a scratch on the rim that I did not see and I was charged for it. A scam if I ever saw one.

Australia
VW Golf
August 5, 2019

Pros: Nothing

Cons: Very slow. Would not allow early pick up. Car was very underpowered

Australia
VW Golf
August 4, 2019

Pros: Helpful staff

United Kingdom
VW Polo
August 3, 2019

Pros: This was my first time using Green Motion and I felt that their Customer Service was far better than dealing with their number one competitor located within Edinburgh Airport. Their attention to detail and explanation of the rental agreement was not pushy. Their overall service was excellent.

Cons: There is no negative feedback. Extremely happy with the service.

Czech Republic
VW Caddy
August 3, 2019

Pros: car delivery service

Cons: they didn't have a car ordered, or similar, what I ordered

Netherlands
VW Caddy
June 17, 2019

Pros: Easy to find

Cons: Petrol policy Not delivering what I asked for Cheating on damage

United States of America (USA)
Ford Fiesta 3d
June 15, 2019

Cons: Their sole intent was to drive up the cost of the rental. I can only imagine how they haggle over chips and scratches when you return a car. Horrible!

Germany
VW Polo
June 4, 2019

Pros: waiting for 2 hours in a qeue unfair methods of how to handle customer

Cons: waiting for 2 hours in a qeue unfair methods of how to handle customer

Switzerland
Ford Focus 3d
June 3, 2019

Pros: the car was of good technical quality and very clean

Cons: The main reason is the service of Greenmotion was simply unacceptable, in terms of personal attitude, cost, and more than all a form of pressure, reclaiming 267 pounds for a very minor damage on the plastic bumper, which was initially accorded as covered by the supplementary assurance. For me it is a form of gangsterism, having finally paid more than 700 pounds for 9 days of renting

United Arab Emirates
VW Caddy
May 7, 2019

Pros: Nothing - it was rubbish

Cons: Very slow, both the customers on either side of me were also unhappy with the service. When the agents found out that the car I booked in advance was not available, they offered two other cars at between 2 and 4 times the original price. I hired a VW Caddy or similar, and was given a 3.5 tonne van, which is impossible to drive in town, impossible to park in one parking place, and uses more fuel. I was told this was an upgrade, even though I told the agent it was totally unsuitable.

United Kingdom
VW Polo
May 2, 2019

Pros: Nothing

Cons: Unreasonable list of documents many of which GM have no legal requirement to insist on, one of which meant that we were not able to proceed with the hire which at 10.pm was a MAJOR issue. We were definitely not the only ones left stranded. I have a valid paper licence with my current address and therefore there is no legal requirement to obtain a DVLA number for the car hire.

United States of America (USA)
VW Golf
April 30, 2019

Cons: Slow pickup. Reserved car not available (same with two other guests) but can get upgrade for reduced rate...

United Kingdom
VW Polo
April 26, 2019

Pros: Nothing

Cons: There was a +2hour delay in collecting the car. No one told us what was happening. Staff were rude.

Ireland
VW Polo
April 8, 2019

Pros: Efficient shuttle bus service from airport to collection point

Cons: Charged 236 euro for a slow puncture on return of vehicle (but insured by Discover). Officious mechanics. Lengthy processing of paperwork on return.

United Kingdom
Nissan Qashqai
February 27, 2019

Pros: Nothing

Cons: Complete con artists, the entire operation is a scam to exploit tourists

United Kingdom
FIAT 500
February 23, 2019

Pros: I found nothing good, sorry. They could not fulfill and they then wanted to charge me more than double what I had thought I would be paying. They took ages finding me a suitable vehicle (see below) , making me late for my business appointment and throwing out my plans for the day. They finally found me a Mercedes to drive but charged me extra for their lack of availability. I should have been given a free upgrade. I could not believe how inefficient they were. I felt they were a tinpot operation

Cons: When i checked in, they told me they did not have a car for me. Instead of a Fiat 500 type of car booked, they offered me a 9-seater diesel van!!.I thought they were joking but they were not. I refused this obviously. I was driving the back lanes of East Lothian on my own. WHY would I want a 9 seater van? The car they eventually gave me -charging me extra - was on reserve tank of petrol - virtually empty. Not a great start. Two bars on the gauge would have been more helpful. Hopeless.

United Kingdom
VW Golf
February 18, 2019

Pros: typically. Friendly

Cons: Sometimes slow and. Over the top checking.of the car

United Kingdom
VW Golf
February 16, 2019

Pros: The pre-check performed on the car was helpful.

United Kingdom
Ford S-Max
January 8, 2019

Pros: The 9 seater was 2018 very new It was clean But the clean had damage inside the doors

Cons: Hi on pick up a lot of damage was pick up not on the paper and photo my me and the agent . I missed damage lower front wing in the dark which cost me £300 Very poor LIGHTING AT PICK UP POINT . Did not have the 7 seater car I order though you but I was push on to 9 seater at a cost of £100 more .The damage Insurance at £55 per day is very high .I think in the end it would have cheaper to go to all the other Air port renting co ltd at Edinburgh ,I was not the only un-happy person last Sat No

United Arab Emirates
Ford S-Max
January 3, 2019

Pros: service was excellent, good quality vehicles, friendly and helpful staff (particularly Marian who dealt with my hire at car pick-up)

Cons: everything was good

Finland
Volvo V40
January 3, 2019

Cons: So slow in picking up the car

United Kingdom
VW Golf
December 31, 2018

Pros: Rude unhelpful staff

Cons: Everything

United States of America (USA)
Volvo V40
December 31, 2018

Pros: The bus to the pickup was straight forward. The agent was friendly but unable to make executive decisions.

Cons: Everything- start to finish. I would recommend major car rental companies over this one with far higher levels of customer service and slightly higher pricing - it’s worth it

United Kingdom
VW Golf
December 30, 2018

Pros: Nothing they seem to be professional con agents

Cons: They dangerously allowed a car to go out for rental that was unsafe with a slow puncture. The tyre pressure guage had been ripped off making it impossible to inflate. This was not mentioned at walkaround. Later after sending failed car back they took all deposit and fee with no resolution to a new hire as i had to return car after finding the damage. Ty were all very rude and unhelpful and just took all the money. I had to get legal advise and got the money back for now. 1705 deposit plus 173

United Kingdom
Ford Fiesta 3d
December 18, 2018

Pros: Nothing particular; it was good.

Cons: As above.

United States of America (USA)
Volvo XC60
December 13, 2018

Cons: Misleading price scheme did not price and service agreement that was created through Discover Car Hire

United Kingdom
FIAT 500
November 14, 2018

Pros: Nothing

Cons: Neil Fusco is a liar! He is unprofessional. Car had multiple scratches, dents and marks but he would not add these to the damage form. The car was also dirty. I took photos. Upon return Green Motion charged me £680 for damages I did not cause. I had to prove my innocence with the photos. The stress has caused illness and sickness. Absolutely disgusting service.

United Kingdom
FIAT 500
November 10, 2018

Pros: used before so now know location & challenges so leave extra time to collect. 1st time I hired couldn’t find offsite location, 1 hour for them to answer their phone & couldn’t tell me where the pick up bus went from & no refund so ease of finding can only be a 1 even though I know where they are now. On a previous return I was pressurised into leaving a good review in real time by the operator before I could leave. On a budget I still use them, awful start but they have improved now

Cons: Always slow to collect cars, systems not working properly this time. Also unpleasant - always arguments going on as customers discover small print/extra charges/cash cards not being accepted etc. Returning car told had to go via another office - paperwork already done & car returned so what was the extra things needed? Nothing, a charm offensive to avoid more bad reviews online but delaying customers from getting the shuttle bus so I wasn’t impressed at more delay however well intentioned

United States of America (USA)
Kia Stonic
November 5, 2018

Cons: Je vais envoyé un détail précis par mail

Norway
Volvo V40
October 24, 2018

Pros: Nothing

Cons: Everything

United Kingdom
FIAT 500
October 15, 2018

Pros: The car was spotless and clean and the staff were very thorough

Cons: That I had to pay £37 for turning up after 10pm.

United States of America (USA)
Kia Sportage
October 11, 2018

Cons: Every single person there to retrieve a car was experiencing some sort of problem with Green Motion. In my case, they were trying to charge triple the quoted price. Another fellow was told they don't take MasterCard. Another lady was hassled about not having hotel accommodations already booked for all days of her trip. There's no reason I should know all of this about other customers, but added to their incompetence and misquoted prices, there was no privacy in their trailer passing as an offic

United States of America (USA)
VW Polo
October 6, 2018

Pros: Complimentary upgrade from our agent's supervisor, in return for all the mistakes made initially by our booking agent who was new.

Cons: Our agent was new and made many mistakes, having to redo paper work 3-4 times, spent almost 2 hours of our day at the rental office.

United Kingdom
Ford Mondeo STW
October 6, 2018

Pros: Insist of paying extra for the insurance, so walked off

France
Hyundai i10
October 1, 2018

Pros: Competitive price/value for money. Clean car.

Cons: Staff were aggressive. Also, I witnessed a member of staff deliberately misleading a foreign customer about extra drivers. Time taken to return car and pick up car.

Malawi
VW Polo
September 21, 2018

Pros: well organised and competitive rates

Cons: a little difficult exiting the NCP car park facility. Pass ticket didn't work and had reverse from the exit gate to return to the office.

United States of America (USA)
Ford Focus 3d
September 18, 2018

Pros: The agents were friendly and the vehicle was decent if overpriced.

Cons: We showed up a little early (a bit after 10:30; had put 12 PM as arrival time) and were told that they didn't have any compact cars, only SUVs. Rather than being given a clear option to wait for the car I had reserved, I was given an elaborate sales pitch on an SUV that cost three times what the compact car I'd originally reserved cost. Furthermore, I had to use my own credit card rather than my wife's (which we'd have preferred to use) because I would be the principal driver.

United States of America (USA)
VW Passat
September 16, 2018

Pros: Nothing

Cons: It took a long time to pick up the car as there were no staff working. I dropped off the car at 0630 and they wanted me to pay 36 pounds as it was before 7am. The 95 miles a day allowed before paying extra was ridiculous. The boot would not lock. Would not use this company again.

United States of America (USA)
VW Transporter
September 11, 2018

Cons: They're operating out of a temporary office, and their system was down when I tried to pick up the van. It then started raining and they had no indoor space for people to wait. They handed out umbrellas but it was still a bad experience.

New Zealand
VW Polo
September 4, 2018

Pros: The car was perfectly fine and in good condition. This was the only part of the service that we liked.

Cons: The extremely long wait with no facilities was completely unacceptable. We waited for 1.5 hrs to pick up a car that we had previously booked. The staff were unfriendly and insincere. They are greedy and clearly hate their jobs. The overall purchase price was 3 times the quote we received. I never agreed to the road side assistance and also was charged twice the amount I was quoted for the car seat. Both of which i want to be refunded for. I didn't see the contract until the very end of the c

United States of America (USA)
Ford Galaxy
September 2, 2018

Pros: Car was fine.

Cons: The location is small in a trailer. It took an 1 hour to pick up the car. I had to stand outside of the trailer in line. The agent told me I had to pay for their insurance because my card was not embossed. This is absurd as I used the same card at Enterprise two days later.

South Africa
VW Caddy
August 30, 2018

Pros: DID NOT LIKE THE AGENTS ATTITUDE HAD TO PAY A UPFRONT DEPOSITE OF 25OO POUNDS FOR THREE DAY CAR HIRE AND WAS CHARGED FOR 8DAYS CAR RENTEL AS HIRE WAS BOOKED THROUGH DISCOVER.DEPOSITE WILL ONLY BE REPAID AFTER THE 28TH OF NEXT MONTH VERY DISSATISFIED IN THE PASSED I HAVE RENTTED CAR FROM EDI AIR PORT AND HAVE NEVER BEEN CHARGED THIS AMOUNT

United Kingdom
VW Polo
August 30, 2018

Cons: It took over an hour to pick up the car.

United States of America (USA)
Volvo XC60
August 30, 2018

Pros: Returning the car was pretty easy

Cons: Literally one of the most inefficient operations I have ever seen and that is bad considering I am an operations consultant. Staff workload was unbalanced. Archaic procedures including the need to have an embossed card and asking irrelevant questions. It is unreal the level of inefficiency compared to renting a car from National in America. I literally walk out to the car and the keys are inside the car. I drive to the checkout counter, the attendant checks my license and I leave.

United Kingdom
VW Caddy
August 26, 2018

Pros: value for money - also you upgraded me to a bigger van

Cons: just the waiting time to process rental and delivery back

Spain
VW Sharan 6+1
August 25, 2018

Pros: Both quickness and immediateness of the servlice. Perfect booking, shuttle arriving and desk attention.

Cons: More previous information about assurance costs, that overgrew the final hire price more than the dobble.

Spain
VW Caddy
August 23, 2018

Pros: they give me a soluciones but paying a high prices for it

Cons: I booked a WV caddy and then it was not , and then offer me a mercedes A but ofcours paid more for it , also the sell me a extra for extra miles , paying for it 70 libres and of course I did not exced of the miles and then I think that if is no fair

United Kingdom
VW Polo
August 21, 2018

Pros: Nothing awful customer service.

Cons: Not friendly try to sell their insurance even if you purchase an insurance through a company basically they haven't got friendly customer service.

United States of America (USA)
Hyundai i30
August 21, 2018

Pros: They were helpful

Cons: I didn't like that I wasn't able to rent anything but a Mercedes wiht a GPS—and since it was my first time driving in the UK I dinged the tire and it ended up costing me $400.

Hungary
Volvo XC60
August 21, 2018

Pros: not much the guy helping me was helpful

Cons: waiting, almost all cars were tinted windowed, pricing tricks

United Kingdom
VW TRANSPORTER
August 20, 2018

Pros: The problems were eventually sorted out after a lot of arguing.

Cons: Had to pay extra £130.00 because I didn't have £2500.00 available for a deposit on my credit card. Would have been nice toknow this first.

United States of America (USA)
Ford Fiesta 3d
August 16, 2018

Pros: Terrible service. We ended up going with another rental car place because they were so rude, terrible, and did not follow their own policies.

Cons: Rudeness, inability to listen, terrible customer service, felt like a scam.

United Kingdom
Toyota IQ
August 15, 2018

Cons: That the booking was not clear that they would taken 1205 on my credit card and it would only be returned if the car had not marks on return, also they asked for DVLA number which was difficult to obtain

United States of America (USA)
Volkswagen Transporter
August 13, 2018

Pros: They had 9 passenger van which we needed for our group

Cons: See above. As a partner, you reflect on each other. I know the policy on what credit card to accept is theirs not yours but as a consumer, it doesn't matter when hijacked at the counter for 80% additional cost beyond what was expected.

United States of America (USA)
Ford Transit
August 11, 2018

Pros: Nothing they were the worst I've ever delt with

Cons: Their operation relies on extortion. Surprise fees, changing vehicles.

United Kingdom
VW Golf
August 6, 2018

Pros: The lady representing Green Motion was extremely friendly and helpful! A credit to the company!

Cons: NCP Drivers who do the picking up are not friendly in any way shape or form! You need to change the description, Look for the friendly driver in the yellow bus! Instead you could write, look for the yellow bus with the angry looking driver who will try to ignore you!

United States of America (USA)
Hyundai i10
August 5, 2018

Cons: I ddidn't get an electronic copy of the rental agreement. They did not send a itemized bill for damage to the car. There is no way to contact them for support.

Czech Republic
VW Passat
August 1, 2018

Cons: Although I was covered by Discover Car Hire insurance, the Green motion desk clerk blocked a high amount on my credit card, not trusting third party third party insurance ( by the way it is fourth day from dropping off the car without damage and this amount is still blocked- don't understand why). I think this was not explained enough when booking the car hire. All the people who hired the car at the same time were surprised by this.

United States of America (USA)
Toyota IQ
July 30, 2018

Cons: Shady sales person who tried to squeeze in unnecessary charges by lying about Scotland law. We were told that a $2000+ deposit was standard for all cars rented in Scotland without accepting the expensive car insurance. We were also told that it was unacceptable to charge on ‘chip’ credit cards because ‘US security is so far behind Scottish’ and chip-less cards are more secure (?!). He also quoted us at $1000/week for a car but ‘was able to find a better rate’ (of $400) after I left.

United States of America (USA)
Volvo XC60
July 29, 2018

Pros: Drop off was easy

Cons: 1. Took over an hour to rent the car 2. Pricing on site was different than when I booked online 3. Waiting area was not covered so my family got wet when it rained during our 1 hour wait 4. Extra insurance costs and lack of unlimited miles were not clearly displayed on website

United Kingdom
Ford Fiesta 3d
July 23, 2018

Pros: Cheap

Cons: Hidden extras, time spent picking up car and overall experience of hiring a car.

Spain
VW Golf
July 22, 2018

Pros: Was a good car

Cons: Hidden conditions and prices higher than double price booked.

Slovenia
VW Golf
July 22, 2018

Pros: Proffesional taking over when picking up and dropping the car.

Cons:

United Kingdom
Volvo XC60
July 20, 2018

Pros: Nothing

Cons: Everything. It was the most ridiculous car hiring experience ever. Sad, because the car was great.

United Kingdom
Ford Galaxy
July 19, 2018

Pros: The gentleman who dealt with our pick-up was very efficient, professional and pleasant

Cons: The location (within NCP car-park) is very awkward for someone arriving by car. We live in Edinburgh and did not arrive by plane/shuttle bus. We arrived at GreenMotion with our own car (we were hiring a 7-seater because of guests) and had to drive in it and out of (and around) the NCP car park to avoid being charged (you can only stay within the car park for free for up to 10 mins which wasn't enough time)

United States of America (USA)
Kia Sportage
July 18, 2018

Pros: Not much

Cons: Rude, broken cars, lost 1/2 day of vacation

United States of America (USA)
Volvo V40
July 13, 2018

Pros: It was a great car

Cons: They completely distanced themselves from the 3rd party booking agent (Discover Car Hire) and had no knowledge of the insurance already purchased through Discover Car. When I saw people taking photos of micro-scratches, I was worried this was a risk and ended up paying for their insurance to avoid problems. HORRIBLE EXPERIENCE!!!!

United States of America (USA)
Hyundai i10
July 2, 2018

Pros: The actual face-to-face customer service

Cons: The processing system ran so slow that it was an unnecessary number of hours spent just to fill out the paperwork and get the car. The service team was moving as fast as the system would let them.

Australia
Volvo V40
July 1, 2018

Pros: Value and car spec

Cons: Check in.

United States of America (USA)
VW Passat Variant
July 1, 2018

Pros: Nothing.

Cons: please see my email.

United States of America (USA)
VW Polo
June 5, 2018

Cons: Hard to work with. Tons of hidden fees. Didn’t answer phone when called. Price of car ended up being 5x what I was quoted

United States of America (USA)
VW Golf
June 4, 2018

Pros: I ended up booking another rental (see next).

Cons: There were hidden fees. The first was a limit of 500 miles on the rental with per mile overage charges. That was in the fine print. But then they also did not accept my US credit card (Chase Sapphire Preferred) because it did not have traditional front-facing embossing. They would have accepted my debit card if I paid for full insurance... which more than doubled the fee! So I booked a new rental with another agency, which ended up saving money due to having unlimited miles + my card’s insurance

United States of America (USA)
VW Polo
May 21, 2018

Pros: Nothing.

Cons: When I tried to pick up the car, they asked for a card with PIN verification. I was not clearly notified during the booking process that this would be required. The only card I had that usually does PIN verification did not work. The representatives then offered to charge me nearly 3x the price I originally booked to let me keep the booking. I refused and went to Arnold Clark, where I had no problems and was given a much cheaper rate.

United States of America (USA)
Kia Sportage
May 17, 2018

Cons: There were WAY more customers than representatives. Part of our party had to wait outside in the rain while the driver was jammed in a trailer. My husband unwittingly signed up for extras including insurance and unlimited miles which were not necessary. I was unable to change the agreement to remove the additional items and charges, even though it had just been signed a few minutes before. That raised the price above a more convenient rental company that I would typically used.

United States of America (USA)
Volvo XC60
May 17, 2018

Pros: Car return was fairly quick and easy.

Cons: Long line outside of a trailer to pick up the car. We had left an item in the car when we returned it and emailed them as soon as we realized it (a day and a half before we were flying out), but by the time they responded that they had the item, we were already through security at the airport.

Australia
Toyota Rav4
May 3, 2018

Pros: Nothing. They reminded me of how taxi companies were before Uber. You need us, we don’t need you.

Cons: Very arrogant and rude (service staff all the way through to car inspectors) , the 2 hours I was there they were rude to not only me but many other customers. I witnessed them try to jam anyone they could and their excuse was it’s not our fault, you need to take it up with the booking agent. They wouldn’t even fit a baby seat and told me to find one for our child in a van full of car seats and car seat parts. Discover hire should send a staff member down Without notice to experience

United States of America (USA)
FIAT 500
April 24, 2018

Cons: They're a criminal organization and so are you

France
Ford Mondeo STW
April 20, 2018

Pros: The GM man recognised me from previously and allowed me to continue with the rental, despite the lack of Utility Bill, but grudgingly. The vehicle was very clean.

Cons: It wasn't clear that I would need a Utility bill in order to rent the car because of having an Edinburgh address. This caused a delay. We were an hour late in arriving and our booked car had been given away. They said this was because we had not booked directly with them. We landed up with an unwieldy 9-seater instead of 5-seater vehicle. (Second time we have had this vehicle instead of the one we 'booked'.)

United States of America (USA)
Ford Galaxy
April 7, 2018

Pros: Nothing

Cons: they women was rude and left me in a position where I had no choice but to take what they had because I had six people expecting a rental. I was over charged and I cant believe they said they were not affiliated with discover car hire.

United States of America (USA)
VW Polo
December 4, 2017

Pros: Nothing. Bunch of scam-artists. Inspection on the car prior to renting was brief but inspection upon return of the car was 20 minutes long and the staff felt/looked under the car until they found a scrape and tried to charge me $1,000 for the alleged damage underneath the car when none existed.

Cons: Everything. Awful car rental agency.

United States of America (USA)
VW Polo
October 31, 2017

Pros: Nothing

Cons: They were slow and very unfriendly

Tanzania
Ford Fiesta 3d
October 23, 2017

Pros: I cancelled my rental once I was told that I would have to pay an additional £200 because I had a debt card as opposed to a credit card. This is a complete scam. I went to Avis rental car and rented a vehicle with no additional charge.

Cons: The line was long and the car rental lot is located away from the other rental companies which makes it inconvenient. The staff were threatening another customer with exhorbitant costs if he didn't take out the Green Rental insurance policy.

United States of America (USA)
Hyundai i30
October 17, 2017

Pros: Nothing

Cons: First of all, the rental desk is not at the airport. You have to take a shuttle to get there and there is no indication anywhere to do so. When we got to the rental desk, the office was smaller than most people's bathrooms and we were made to wait for at least 30 minutes. When we finally reached the desk, a representative with the worst attitude was assigned to us. This person was extremely rude and unpleasant. My booking was for 8am and we reached at 10:15am.

United States of America (USA)
Toyota Rav4
October 9, 2017

Pros: Not much

Cons: Very busy and not enough stuff to handle customers.

New Zealand
Toyota Rav4
September 17, 2017

Pros: It was a easy experience

United States of America (USA)
Toyota Rav4
September 11, 2017

Cons: It took over an hour to get the car and we had small kids and that made the wait very difficult later at night with already a lot of travel time.

United Kingdom
Toyota Rav4
August 21, 2017

Pros: Returning the car was quick and easy.

Cons: There was not enough staff. I thought that perhaps this was just an unfortunate situation for our party, but on returning the car, it was the same situation for all those waiting to collect. We actually nicknamed your company, Slowmotion....

United States of America (USA)
Toyota Rav4
July 18, 2017

Pros: Very clear communication and easy drop-off process.

Cons: High price for upgrading to next class.

United States of America (USA)
Toyota Rav4
July 3, 2017

Pros: Decent price and decent car.

Cons: Very slow processing. Vehicle inspection slow and suspicious. Representatives not welcoming or pleasant. No Glasgow airport location to return the car.

United States of America (USA)
Ford Mondeo STW
June 30, 2017

Pros: Great mileage from the diesel car, 56 mpg.

Cons: Took a long time to get car at airport.

United Kingdom
Ford Fiesta 3d
May 17, 2017

Pros: Las condiciones en las que reservé el coche no se parecen en nada a las que tuve que pagar después. Pague más del doble de lo pactado. Muy mal servicio por parte de todo el mundo. No lo aconsejo a nadie.

Cons: Muy malo. Los de recepción ni se molestan en intentar comprenderte si no entiendes correctamente inglés, y además hasta se rien de ti.

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BMW 1 Series or similar
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BMW 1 Series or similar
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Mercedes Sprinter or similar
Mercedes Sprinter
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BMW 3 Series or similar
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Mercedes Sprinter or similar
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  • 3
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Mercedes Sprinter or similar
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  • 3
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$119.84 / per day
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BMW 3 Series or similar
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$120.59 / per day
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VW Sharan or similar
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  • 7
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$147.70 / per day
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VW Sharan or similar
VW Sharan
  • 7
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$150.37 / per day
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  • 7
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$152.58 / per day
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Ford Transit or similar
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$156.48 / per day
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Ford Transit or similar
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$159.32 / per day
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Mercedes Benz Vito or similar
Mercedes Benz Vito
  • 9
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$189.60 / per day
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Mercedes Benz Vito or similar
Mercedes Benz Vito
  • 9
  • 2
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$193.08 / per day
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Mercedes Benz Vito or similar
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  • 9
  • 3
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$199.35 / per day
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Mercedes Benz Vito or similar
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$203.01 / per day
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Ford Ranger or similar
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Volvo XC60 or similar
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Ford Ranger or similar
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Volvo XC60 or similar
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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 500 miles per rental, Collision Damage Waiver (deductible: ~€ 1405.00), Theft Protection, Roadside Assistance (in the country of pick up), Airport surcharge, Free modifications, State Tax.
Mileage policy
Mileage is limited to 100 miles per day.
For each additional mile an additional charge of 0.30 GBP per mile will apply.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: France, Ireland.
For more details about permitted destination locations, please contact the Customer service department. Mileage limitations will apply when the car is to be used for crossing country borders.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Unlimited mileage.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.

Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

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Arnold Clark
Exceptional 9.5 / 113 reviews
+441313330124 / +441313330347
Eastfield Rd, Ingliston, Newbridge EH28 8LS
$43 - $103
Working hours
Mon:07:30-19:30
Tue:07:30-19:30
Wed:07:30-19:30
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Fri:07:30-19:30
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Alamo
Exceptional 9 / 70 reviews
+4401313330400
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Avis
Avis
Excellent 8.8 / 10 reviews
+4403445446004
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Working hours
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Hertz
Excellent 8.7 / 4 reviews
+4408433093025
Car Rental Centre, 175 Jubilee Rd, Edinburgh, Ingliston EH12 9FT
$79 - $113
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
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National
Excellent 8.5 / 3 reviews
+4401313330400
175 Jubilee Rd, Edinburgh, Ingliston, Newbridge EH12 9FS
$139 - $400
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
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Sun:07:00-22:00
Europcar
Excellent 8.5 / 15 reviews
+4403713843406
EDINBURGH APT 176 JUBILEE ROAD
$70 - $270
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
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Keddy
Excellent 8.4 / 16 reviews
+4403713843406
CAR RENTAL CENTRE
$37 - $414
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
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Enterprise
Excellent 8.3 / 17 reviews
+4401313484000 / +4401313330400
Car Rental Centre, Jubilee Rd, Edinburgh, Ingliston EH12 9FS
$130 - $373
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
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SIXT
Excellent 8.3 / 32 reviews
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Firefly
Firefly
Excellent 8.1
08433093025
CCRC RECEPTION
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
Interrent
Interrent
Very good 7.9 / 1 reviews
+441313330008 / +4403713840134
InterRent Car Rental Office
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
Easirent
Very good 7.8 / 249 reviews
+441312021710
3 Queen Anne Dr, Newbridge, EH28 8LH
$47 - $826
Working hours
Mon:06:00-00:30
Tue:06:00-00:30
Wed:06:00-00:30
Thu:06:00-00:30
Fri:06:00-00:30
Sat:06:00-00:30
Sun:06:00-00:30
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